Viewing System Information For Customer Support - Avaya Scopia XT Telepresence Deployment Manual

Viewing System Information for Customer Support

About this task
When contacting customer support or your system administrator, you may need to provide
information about the system. This procedure describes how to view the following system
information:
• Software version
• Host ID (MAC address)
• IP addresses
• Serial number
• System name and model
• Licenses
• Network, gatekeeper, and SIP settings
Important:
The system serial number also appears on the label at the back of the XT Codec Unit.
Procedure
1. View system information. From the XT Series web interface, select Home. From the
endpoint's main menu, select Configure > About.
During a meeting, press ok/menu and select Stats > Configure > About.
2. To view additional system information from the web interface, such as the host ID or the
expiration date of the license, select Enable License from the homepage.
January 2017
Figure 41: Viewing system information
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Avaya Scopia XT Telepresence Deployment Guide
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Activating the XT Series and its Optional Features
49