Ending Mobile Link; Configuring Access To The Xt Series By Service Personnel; Enhanced Access Security Gateway - Avaya Scopia XT Series Deployment Manual

Troubleshooting the Avaya Scopia
4. Adjust the volume on the Avaya Equinox
Related links
Troubleshooting the Avaya Scopia

Ending Mobile Link

Condition
There are a number of limitations when you are ending Mobile Link and restoring audio and video
back to the Avaya Equinox
• The XT Series is not disconnected from the meeting. You must disconnect it manually, using
the remote control or the Avaya Equinox
• The audio microphone and speakers remain muted. You must manually reactivate them.
Note:
On Avaya Equinox
XT Series endpoints.
Related links
Troubleshooting the Avaya Scopia

Configuring Access to the XT Series by Service Personnel

Avaya has developed a method for their service personnel to securely access the XT Series.
Using this method, service personnel can identify any issues with the XT Series either remotely or
from an onsite location. XT Series and other Avaya products now support Enhanced Access
Security Gateway (EASG). Check the which support tools are enabled by your product.
Related links
Troubleshooting the Avaya Scopia

Enhanced Access Security Gateway

Enabling EASG on page 255
Accessing XT Series Remotely
Accessing XT Series Onsite
Enhanced Access Security Gateway
®
Avaya Aura applications support Enhanced Access Security Gateway (EASG). EASG is a PKI-
based challenge-response authentication and authorization solution. Avaya uses EASG to
securely access customer systems and provide support and to troubleshoot.
December 2017
® XT Series
®
XT Series
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client.
®
client, do not close the Mobile Link menu while the Mac is searching for
®
XT Series
®
XT Series
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on page 255
on page 256
Avaya Video Collaboration Solution for IP Office Deployment Guide
Comments on this document? infodev@avaya.com
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client and run the test again.
on page 220
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client moderator feature.
on page 220
on page 220
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