Avaya Scopia XT Series Deployment Manual page 222

Troubleshooting the Avaya Scopia
From the endpoint interface
Figure 155: Enabling importing and exporting configuration files from the web interface
2. Set the fields as required.
Field Name
Enable import
Enable export
Password
Netlog >
Enabled
User Name
Password
FTP Enable
export
System Log >
Enabled
Profiler >
Enabled
3. From the web interface only, select Save.
December 2017
® XT Series
Description
Enable/disable import of configuration files from Equinox Management.
Enable/disable export of configuration files to Equinox Management.
A password can be specified to access exported data.
Enables the functionality to create a net log which provides a trace of the
device's network status and traffic while you perform an action or during a call,
to help with troubleshooting. You start the trace log from the web interface just
before the action your want to troubleshoot (see
Logs on page 223).
To retrieve the log from the web interface, you must enter a username and
password (see Retrieving Network Traffic Logs
username is CustomerSupport and the default password is 5678.
Enable the log file to be exported to a remote FTP server when configured
from a command line console by a customer service representative.
Enables the functionality to create a system log which records system internal
system activities and a memory dump (see
Packages on page 224).
Enables the functionality of a deeper log, including low level firmware threads
(see Retrieving Customer Support Packages
system performance significantly. Enable only when instructed to do so by a
customer service representative and disable it as soon as you complete the
troubleshooting action.
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From the web interface
Retrieving Network Traffic
on page 223). The default
Retrieving Customer Support
on page 224). This slows
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