Resolving Audio Problems - Avaya Scopia XT Series Deployment Manual

4. Check that the Call Type is set to Audio & Video.
5. Redial the same contact.
Related links
Troubleshooting the Avaya Scopia

Resolving Audio Problems

Problem
I cannot hear audio after setting up the system.
Volume setting
Solution
Make sure the system volume is not set to 0 by pressing the volume keys
Control Unit.
Headset connection
Solution
If you are using a USB headset, ensure it is connected to the lower USB port on the XT Series.
Connecting an headset to the upper USB port will cause choppy audio.
Audio input and output
Audio input and output may not be working properly.
December 2017
Figure 165: Changing advanced call settings
®
XT Series
Avaya Video Collaboration Solution for IP Office Deployment Guide
Comments on this document? infodev@avaya.com
on page 220
Resolving Audio Problems
on the XT Remote
231