Viewing System Information For Customer Support - Avaya XT Series Deployment Manual

Troubleshooting the Avaya Room System XT Series
10. Select Create.
11. Wait for the system to create the log package file and display the link for downloading this
file.
12. Select the link to download the log package file onto the computer.
13. Send the file to your customer support representative.
Related links
Retrieving XT Series Logs

Viewing System Information for Customer Support

About this task
When contacting customer support or your system administrator, you may need to provide
information about the system. This procedure describes how to view the following system
information:
• Software version
• Host ID (MAC address)
• IP addresses
• Serial number
• System name and model
• Licenses
• Network, gatekeeper, and SIP settings
Important:
The system serial number also appears on the label at the back of the XT Codec Unit.
August 2020
Figure 132: Retrieving system logs
on page 255
Deployment Guide for Avaya XT Series
Comments on this document? infodev@avaya.com
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