Avaya Scopia XT7100 User Manual
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Avaya Scopia XT7100 User Manual

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®
Avaya Scopia
XT Series User Guide
For Solution 8.3.2
April 2015

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  • Page 1 ® Avaya Scopia XT Series User Guide For Solution 8.3.2 April 2015...
  • Page 3 Software at any given time. A “Unit” means the unit on which AS “YOU” AND “END USER”), AGREE TO THE TERMS OF USE. IF Avaya, at its sole discretion, bases the pricing of its licenses and can YOU ARE ACCEPTING THE TERMS OF USE ON BEHALF A...
  • Page 4 Documentation, Hosted Service(s), and product(s) provided written consent of Avaya can be a criminal, as well as a civil offense by Avaya are the registered or unregistered Marks of Avaya, its under the applicable law.

  • Page 5: Table Of Contents

    Adjusting the Default Volume Settings ................. 53 Presenting Content from Your Computer ® ........ 54 Presenting Content Using an Avaya Scopia XT Series Endpoint ................ 57 Connecting a Computer to the XT Series ........ 59 Presenting Content by Connecting your Computer to the XT Series ..................
  • Page 6 XT Executive only) .................. 84 Setting PIN Codes for the XT Series .................... 85 Confirming Call Disconnections ® Chapter 8: Troubleshooting the Avaya Scopia XT Series.......... 86 .............. 86 Viewing System Information for Customer Support .................. 88 Resolving Monitor Display Problems ..............

  • Page 7: Chapter 1: About The Xt Series

    Chapter 1: About the XT Series ® The Avaya Scopia XT Series is a set of dedicated videoconferencing endpoints which incorporate state-of-the-art video technology for high definition (HD) conferencing. You can also locally host videoconferences with the built-in MCU on most XT Series models. The XT Series seamlessly ®...

  • Page 8: About The Models In The Xt Series Product Line

    15 About the Models in the XT Series Product Line ® The Avaya Scopia XT Series is a set of dedicated videoconferencing endpoints which incorporate state-of-the-art video technology for high definition (HD) conferencing. You can also locally host videoconferences with the built-in MCU on most XT Series models.
  • Page 9 Mobile devices, and ISDN endpoints (via Scopia 100 Gateway). This section provides an overview of each model in the XT Series product line. To easily compare ® the different Avaya Scopia XT Series endpoints, see Comparing Between XT Series Models page 13.
  • Page 10 Experience cost-effective HD videoconferencing with the Avaya Scopia XT4000 Series, which ® was designed specifically for small meeting rooms. The Avaya Scopia XT4300 offers HD resolution of 1080p at 60 fps and 5x optical zoom, with the option to upgrade to 15x total zoom ®...
  • Page 11 About the Models in the XT Series Product Line ® Figure 5: Models in the Avaya Scopia XT4000 Series ® • Avaya Scopia XT Telepresence ® Experience the immersive feeling of telepresence using the Scopia XT Telepresence platform. The excellent video quality in each of the three cameras, combined with high-quality audio, give the feeling of an in-person meeting.
  • Page 12 9 participants. Important: ® ® The Scopia XT Executive and Avaya Scopia XT4300 can host up to four participants. Depending on your deployment and the model, you can locally host videoconferences with other ® ® endpoints (including H.323, SIP, Scopia...

  • Page 13: Comparing Between Xt Series Models

    About the XT Series on page 7 Comparing Between XT Series Models ® This section provides a comparison between the models of the Avaya Scopia XT Series product line. For an overview, see About the XT Series on page 7.
  • Page 14 Optional Optional Optional — Optional for XT5000 720 Keyboard — — — — — and mouse control ® (Scopia Control) Related Links About the XT Series on page 7 ® Avaya Scopia XT Series User Guide April 2015 Comments? infodev@avaya.com...

  • Page 15: About The Built-In Mcu

    XT Series during the meeting. ® For the best experience when using the Avaya Scopia XT Series MCU Edition, we recommend activating the license known as High Bandwidth Option (12Mbps total for all participants) to avoid ®...
  • Page 16 About the XT Series sending video at the default lower 6Mbps total for all participants (see Deployment Guide for Avaya ® Scopia XT Series). Related Links About the XT Series on page 7 ® Avaya Scopia XT Series User Guide April 2015 Comments? infodev@avaya.com...

  • Page 17: Chapter 2: Getting Started

    Before you begin Your system administrator should install and activate your XT Series. For details, see the following documentation: ® • Quick Setup Guide for Avaya Scopia XT Series: Explains the simplest configuration necessary for the system to work properly. ®...

  • Page 18: Controlling The Xt Series

    • Use the XT Series's web interface to perform nearly all features from the unit's web page. ® • Use Scopia Management's administrator web interface to perform system upgrades, backups, and add your endpoint to the organization's address book (see Deployment Guide for Avaya ® Scopia XT Series).

  • Page 19: Accessing The Xt Series Local Menu

    XT Executive) on page 35). Procedure 1. Check the light on the front of the XT Codec Unit. When it is connected to power but switched off, the LED blinks. ® April 2015 Avaya Scopia XT Series User Guide Comments? infodev@avaya.com...

  • Page 20: About The Xt Remote Control Unit

    About the XT Remote Control Unit ® There are several ways to control the Avaya Scopia XT Series. This section explains how to use the XT Remote Control Unit to navigate the endpoint's menus which are displayed on the endpoint's monitor.
  • Page 21 User Guide for Scopia Elite MCU. Some additional shortcuts from the XT Remote Control Unit include: • Press and hold a number key to recall a camera preset (0-9). ® April 2015 Avaya Scopia XT Series User Guide Comments? infodev@avaya.com...
  • Page 22 2. Enter a two-digit numeric code between 01 and 99 in the Remote Control Code field. 3. From the web interface only, select Save. 4. On the XT Remote Control Unit, press the * and # keys simultaneously until its red light blinks twice. ® Avaya Scopia XT Series User Guide April 2015 Comments? infodev@avaya.com...

  • Page 23: Accessing Xt Series Web Interface

    20 Accessing XT Series Web Interface About this task ® This procedure describes how to access the Avaya Scopia XT Series web interface, which supports the following internet browsers: • Internet Explorer version 8 or later • Google Chrome version 11 or later •...

  • Page 24: Navigating Menus With The Keyboard And Mouse

    Important: We recommend changing the default credentials after logging in for the first time, as ® described in the Deployment Guide for Avaya Scopia XT Series. 3. (Optional) Select the web interface language from the Language list. 4. Select Login.
  • Page 25 . Move the mouse all the way to the edge of the screen to ensure the square icon follows its movements. ® April 2015 Avaya Scopia XT Series User Guide Comments? infodev@avaya.com...
  • Page 26 XT Executive as a personal endpoint, you only authenticate the first time you connect your computer. Before you begin Connect your computer as described in Connecting a Computer to the XT Series on page 57. ® Avaya Scopia XT Series User Guide April 2015 Comments? infodev@avaya.com...

  • Page 27: Configuring Basic Settings With The Quick Setup Wizard

    Configuring Basic Settings with the Quick Setup Wizard About this task ® To start using your Avaya Scopia XT Series, first define basic settings with the quick setup wizard, such as the system's name, language, and network settings. This is relevant for both new installations, or after restoring default settings.

  • Page 28: Setting The System Name, Language, And Call Method

    About this task ® The first screen in the Quick Setup wizard enables you to define the name of your Avaya Scopia XT Series, the country, the menu language, and the protocol the system uses for calls. The unit's name is displayed on the system's title bar and to other meeting participants. For example, Hong- Kong, 9th-Floor-Room, or NY-Office.
  • Page 29 SIP server. For more information, see Configuring Basic Gatekeeper Settings on page 33 and Configuring Basic SIP Settings on page 34, or contact your administrator. Table continues… ® April 2015 Avaya Scopia XT Series User Guide Comments? infodev@avaya.com...

  • Page 30: Adjusting The Image Position

    About this task You can center the endpoint's image correctly on its monitor in this stage of the Quick Setup Wizard. ® This is for deployments with a monitor connected to your Avaya Scopia XT Series. Procedure 1. Access the Quick Setup Wizard from the endpoint, as described in...

  • Page 31: Configuring Basic Network Settings

    This procedure describes how to set up the basic network settings and the IP address of the XT Series as part of the Quick Setup Wizard. To modify advanced network settings, see Deployment ® Guide for Avaya Scopia XT Series. Procedure 1.
  • Page 32 Gatekeeper Settings on page 33. • If you are only registering your endpoint to a SIP server (and not a gatekeeper), continue with Configuring Basic SIP Settings on page 34. ® Avaya Scopia XT Series User Guide April 2015 Comments? infodev@avaya.com...

  • Page 33: Configuring Basic Gatekeeper Settings

    Configuring Basic Gatekeeper Settings About this task ® Configure the gatekeeper settings if your Avaya Scopia XT Series works with one. A gatekeeper routes audio and video H.323 calls by resolving dial strings (H.323 alias or URI) into the IP address of an endpoint, and handles the initial connection of calls.

  • Page 34: Configuring Basic Sip Settings

    1. Enter information for the SIP server, as described below. In redundant SIP deployments, the XT Series uses this server as the default SIP server. Figure 22: Configuring basic SIP settings ® Avaya Scopia XT Series User Guide April 2015 Comments? infodev@avaya.com...

  • Page 35: Xt Executive)

    SIP server. Use SIP Server Enable registering the system to the SIP server by selecting Yes. For redundant SIP deployments, you can enter information for up to three SIP servers, as described in Deployment Guide for Avaya ® Scopia XT Series.
  • Page 36 Select Finish. ® ® Scopia XT Control automatically connects to the Scopia XT Executive. 7. Use your keyboard to enter the user code displayed at the start of this procedure. ® Avaya Scopia XT Series User Guide April 2015 Comments? infodev@avaya.com...

  • Page 37: Tips For Participating In A Videoconference

    • Always mute the microphone before moving it. • Avoid using your cellular phones during your meeting to avoid electromagnetic interference. Related Links Getting Started on page 17 ® April 2015 Avaya Scopia XT Series User Guide Comments? infodev@avaya.com...

  • Page 38: Connecting Headphones To The Scopia ® Xt Executive

    Scopia XT Executive's built-in microphone or the Microphone Pod, depending ® on the microphone you are using (see Deployment Guide for Avaya Scopia XT Series for more information). When you share content from your computer, remote participants also hear the PC audio if the...

  • Page 39: Chapter 3: Starting A New Call

    Your call is securely encrypted when it shows a padlock icon on the monitor. Ask your system ® administrator to configure encryption (see Deployment Guide for Avaya Scopia XT Series). Important: Using encryption is subject to local regulation. In some countries it is restricted or limited for usage.
  • Page 40 3. To dial a saved contact, access the list of contacts. From the XT Series web interface, select Make your call > Contacts. From the endpoint's main menu, select Contacts. ® Avaya Scopia XT Series User Guide April 2015 Comments? infodev@avaya.com...
  • Page 41 6. To host a meeting on your built-in MCU by giving your endpoint's contact details, be sure to give the correct information. To accept an incoming call, select Accept. ® April 2015 Avaya Scopia XT Series User Guide Comments? infodev@avaya.com...
  • Page 42 • Select H.323 for H.323 endpoints, such as other XT Series ® endpoints, or when joining a meeting hosted by a Scopia Elite MCU. • Select SIP for SIP endpoints, such as Microsoft Lync clients . Table continues… ® Avaya Scopia XT Series User Guide April 2015 Comments? infodev@avaya.com...

  • Page 43: Finding, Adding, Changing Or Deleting Contacts

    Your call is securely encrypted when it shows a padlock icon on the monitor. Ask your ® system administrator to configure encryption (see Deployment Guide for Avaya Scopia Series). Important: Using encryption is subject to local regulation. In some countries it is restricted or limited for usage.
  • Page 44 To add a contact from the remote directory to your favorites, first find the entry. From the XT Series web interface, select Add to favorites next to the contact’s name. From the endpoint interface, select the entry with the right-arrow and choose Add to favorites. ® Avaya Scopia XT Series User Guide April 2015 Comments? infodev@avaya.com...
  • Page 45 When using a third-party LDAP server as your contacts list, you can see contacts from this ® remote directory only. To view your favorites, see Deployment Guide for Avaya Scopia Series or ask your administrator. 3. To add a new contact, access the local contacts list. From the XT Series web interface, select Make your call >...
  • Page 46 • Select ISDN to call ISDN endpoints. This requires an ISDN ® gateway such as Scopia Gatewayfor ISDN (see ® Deployment Guide for Avaya Scopia XT Series). Call Type Select whether the call is Audio-Video or Audio-Only. Rate Select the default bandwidth or call bitrate to be used when calling this contact.
  • Page 47 7. To save a contact from the list of recently dialed entries, select the entry. From the XT Series web interface, select Details > Add to favorites. From the endpoint interface, select the entry with the right-arrow and choose Add to favorites. ® April 2015 Avaya Scopia XT Series User Guide Comments? infodev@avaya.com...
  • Page 48 Details > Add to favorites. From the endpoint interface, select the entry with the right-arrow and choose Add to favorites. Figure 42: Adding a recent call to the local contacts Related Links Starting a New Call on page 39 ® Avaya Scopia XT Series User Guide April 2015 Comments? infodev@avaya.com...

  • Page 49: Chapter 4: Participating In Meetings

    66 Joining a Meeting from the XT Series Calendar About this task ® You can use the calendar of your Avaya Scopia XT Series endpoint to join a scheduled ® videoconference. The calendar for this endpoint is stored in Scopia Management, hence this ®...
  • Page 50 Figure 44: Notifications when a meeting is due to start 3. If the meeting has already started, select Join Now. Figure 45: Joining a meeting after its start time Related Links Participating in Meetings on page 49 ® Avaya Scopia XT Series User Guide April 2015 Comments? infodev@avaya.com...

  • Page 51: Moving The Ptz Camera's Position

    Moving the PTZ Camera's Position Moving the PTZ Camera's Position About this task This section details how to set the angle and zoom of a PTZ camera connected to your Avaya ® Scopia XT Series. A PTZ camera can pan to swivel horizontally, tilt to move vertically, and optically zoom to devote all the camera's pixels to one area of the image.

  • Page 52: Adjusting The Default Volume Settings

    1. To change the default volume settings, access the system's call settings. From the XT Series web interface, select Basic Settings > Call-Answer mode > General. From the endpoint's main menu, select Configure > Calling. ® Avaya Scopia XT Series User Guide April 2015 Comments? infodev@avaya.com...

  • Page 53: Presenting Content From Your Computer

    49 Presenting Content from Your Computer ® You can display content from your computer on an Avaya Scopia XT Series monitor. You can share this content with participants in a local conference room, and with remote participants during a videoconference.

  • Page 54: Presenting Content Using An Avaya Scopia ® Xt Series Endpoint

    Users can present content from a laptop on an XT Series monitor without connecting it to the XT Codec Unit, using the Avaya Screen Link feature. If you are also using the XT Series for a videoconference, the content is shared with all participants of the meeting, both located in the same room and remote.
  • Page 55 The monitor displays this endpoint’s IP address. Figure 51: IP address displayed on the XT Series monitor b. Right-click the Scopia ® Desktop icon and select Screen Link > Connect to Other Endpoint. ® April 2015 Avaya Scopia XT Series User Guide Comments? infodev@avaya.com...
  • Page 56 The content is displayed on the screen of the XT Series endpoint or the content is shared with remote participants. ® 4. To stop presenting your content on the endpoint screen, right-click the Scopia Desktop icon and select Screen Link > Stop Screen Link. ® Avaya Scopia XT Series User Guide April 2015 Comments? infodev@avaya.com...

  • Page 57: Connecting A Computer To The Xt Series

    Microphone Pod. However, analog microphones like the one- way Microphone Pod use the same audio-in port as a connected computer, so to use both at ® the same time, connect them via an audio mixer (see Deployment Guide for the Avaya Scopia Series). ® On the Scopia XT Executive, your computer content is automatically displayed on the monitor, but only ever shared when you manually choose to do so.
  • Page 58 When you connect a computer's audio output to the XT Series, the echo cancellation for this ® analog input is disabled by default (see Deployment Guide for the Avaya Scopia Series). 3. Set the computer's resolution by accessing the operating system graphics settings.

  • Page 59: Presenting Content By Connecting Your Computer To The Xt Series

    XT Series if required. During a videoconference, your computer content is private and is only shared with others when you manually choose to do so. ® April 2015 Avaya Scopia XT Series User Guide Comments? infodev@avaya.com...
  • Page 60 XT Control to navigate menus with a keyboard and mouse, the icon in the taskbar changes to 2. To end sharing computer content, press Present or Back on the XT Remote Control Unit. Related Links Presenting Content from Your Computer on page 53 ® Avaya Scopia XT Series User Guide April 2015 Comments? infodev@avaya.com...

  • Page 61: Changing Your Own Video Layout

    MCU to arrange them into a conference layout. The conference layout is then integrated into your XT Series as the remote video stream (see Figure 59: Multi-party videoconference places conference layout as the remote stream (example) on page 62). ® April 2015 Avaya Scopia XT Series User Guide Comments? infodev@avaya.com...
  • Page 62 For improved user experience when using one monitor, the Scopia Elite 6000 Series MCU offers ® an additional set of video layouts called gallery layouts (Avaya Scopia Solution version 8.3.2 or later). Specifically designed for viewing shared content, these video layouts optimize screen space by displaying the presentation as the main part of the screen, with participants as a strip either alongside or underneath.
  • Page 63 Elite 6000 Series MCU, you can choose from an additional set of layouts designed to optimize screen space (known ® as gallery layouts). This requires Avaya Scopia Solution version 8.3.2 or later. Figure 61: Changing video layout during a call (example) ®...

  • Page 64: Blocking Your Own Audio And Video

    Series web interface, select Privacy from the top bar under the tabs. From the endpoint, select ok/menu > Privacy Options > Privacy(see Figure 62: Blocking your own audio and video on page 64). ® Avaya Scopia XT Series User Guide April 2015 Comments? infodev@avaya.com...
  • Page 65 Configure > Calling. Figure 64: Call settings 5. Set Privacy or Video Privacy to Yes. 6. From the web interface only, select Save. Related Links Participating in Meetings on page 49 ® April 2015 Avaya Scopia XT Series User Guide Comments? infodev@avaya.com...

  • Page 66: Blocking All Incoming Calls (Dnd)

    Blocking All Incoming Calls (DND) About this task ® If you do not want to answer incoming calls, you can configure the Avaya Scopia XT Series to block all incoming calls by enabling Do Not Disturb (DND). When the Do Not Disturb feature is enabled: •...

  • Page 67: Chapter 5: Recording Meetings

    ® Scopia Elite MCU (or an older model). The endpoint must be accessible remotely by Scopia Management with its address in the remote access settings (see Deployment Guide for Avaya ® Scopia XT Series). For more information, contact your system administrator.
  • Page 68 The recording icon appears at the top of the monitor, next to the remaining time available for the recording. You can pause or stop the recording by selecting those buttons in the recording screen. Figure 68: Recording icon and time remaining on this USB drive ® Avaya Scopia XT Series User Guide April 2015 Comments? infodev@avaya.com...
  • Page 69 4. To view a recorded meeting stored on the network, access the Scopia Desktop web portal ® and follow the links to view recordings stored there (see User Guide for Avaya Scopia Desktop Client). If you receive an incoming call, playback is paused and you must manually accept or reject the new call.

  • Page 70: Chapter 6: Moderating Meetings

    MCU’s documentation. For example, in meetings hosted on the Scopia Elite MCU, press * to ® access the MCU menu (see User Guide for Scopia Elite MCU for more information). ® Avaya Scopia XT Series User Guide April 2015 Comments? infodev@avaya.com...
  • Page 71 2. To invite someone to join the meeting, select Invite a new participant. You can choose an endpoint from the contacts, dial directly or choose one recently dialed. Figure 71: Inviting new participant by address or contacts ® April 2015 Avaya Scopia XT Series User Guide Comments? infodev@avaya.com...
  • Page 72 Diagnostics. Select Previous or Next to scroll through the endpoints. From the endpoint, press ok/menu to access the videoconference menu, and select Stats. Use the arrow keys on your XT Remote Control Unit to scroll through the endpoints. ® Avaya Scopia XT Series User Guide April 2015 Comments? infodev@avaya.com...

  • Page 73: Changing The Video Layout For All Participants

    XT Series built-in MCU. In both cases, the default layout is a dynamic one, which changes depending on the number of participants displaying video. The choice of ® April 2015 Avaya Scopia XT Series User Guide Comments? infodev@avaya.com...
  • Page 74 XT Remote Control Unit and select Meeting Options > Layouts. From the XT Series web interface, select Meeting > Layouts. ® Avaya Scopia XT Series User Guide April 2015 Comments? infodev@avaya.com...
  • Page 75 If you are not a moderator, select Become a moderator and enter a PIN if required followed by #. Select Change the main video layout to determine all participants' layout. ® April 2015 Avaya Scopia XT Series User Guide Comments? infodev@avaya.com...
  • Page 76 Moderating Meetings ® Figure 78: Using DTMF to send instructions to the hosting Scopia Elite MCU Related Links Moderating Meetings on page 70 ® Avaya Scopia XT Series User Guide April 2015 Comments? infodev@avaya.com...

  • Page 77: Chapter 7: Configuring Advanced User Settings

    1. Access the call settings. From the XT Series web interface, select Basic Settings > Call- Answer Mode > General. From the endpoint's main menu, select Configure > Calling. ® April 2015 Avaya Scopia XT Series User Guide Comments? infodev@avaya.com...
  • Page 78 This option is relevant only if automatic answering is enabled. 4. From the web interface only, select Save. Related Links Configuring Advanced User Settings on page 77 ® Avaya Scopia XT Series User Guide April 2015 Comments? infodev@avaya.com...

  • Page 79: Activating The Screen Saver

    Activating the Screen Saver About this task The screen saver helps protect your monitor from burn-in without switching it off. Your administrator may have configured the screen saver to start automatically when Avaya ® Scopia XT Series is not used for some time.
  • Page 80 Elite MCU (or an older model). For details, contact your administrator. ® You can view these recordings via the Scopia Desktop Web Portal (see User ® Guide for Avaya Scopia Desktop Client). Table continues… ® Avaya Scopia XT Series User Guide April 2015 Comments? infodev@avaya.com...
  • Page 81 Table 10: Typical file sizes based on the bitrate Bitrate File size for 1 minute File size for 30 minute File size for 1 hour recording recording recording 6144K 45 MB 1,350 MB 2,700 MB Table continues… ® April 2015 Avaya Scopia XT Series User Guide Comments? infodev@avaya.com...

  • Page 82: Saving Meeting Snapshots (Scopia ® Xt Executive Only)

    35. Procedure 1. During the videoconference, press the PrtScrn key on your keyboard or right-click an empty area of the endpoint's main menu or In-call menu and select Snapshot. ® Avaya Scopia XT Series User Guide April 2015 Comments? infodev@avaya.com...

  • Page 83: Saving Meeting Snapshots (Scopia

    3. If you do not have both Microsoft Windows and Microsoft PowerPoint installed, save each snapshot from the clipboard independently. After each snapshot, open an image editor to paste the image. Related Links Configuring Advanced User Settings on page 77 ® April 2015 Avaya Scopia XT Series User Guide Comments? infodev@avaya.com...

  • Page 84: Setting Pin Codes For The Xt Series

    Before you begin If configuring from the endpoint, you must first enable advanced configuration, as described in ® Deployment Guide for Avaya Scopia XT Series. To modify the PIN from the web interface, you must be connected via HTTPS (see Deployment ®...

  • Page 85: Confirming Call Disconnections

    Answer Mode > General. From the endpoint's main menu, select Configure > Calling. Figure 84: Calling preferences 2. Set Confirm Disconnect to Yes. 3. From the web interface only, select Save. Related Links Configuring Advanced User Settings on page 77 ® April 2015 Avaya Scopia XT Series User Guide Comments? infodev@avaya.com...

  • Page 86: Xt Series

    Chapter 8: Troubleshooting the Avaya ® Scopia XT Series This section covers troubleshooting problems that may occur when setting up and using the Avaya ® Scopia XT Series. Related Links Viewing System Information for Customer Support on page 86 Resolving Monitor Display Problems...

  • Page 87: April

    Back key and select System Status. Figure 86: Viewing system network information Related Links ® Troubleshooting the Avaya Scopia XT Series on page 86 ® April 2015 Avaya Scopia XT Series User Guide...

  • Page 88: Resolving Monitor Display Problems

    Troubleshooting the Avaya Scopia ® XT Series Resolving Monitor Display Problems Problem The monitor is having display problems. Flickering or blank screen The system displays a flickering or blank screen. Solution The rear panel of the XT Codec Unit features two HD outputs for connecting a main and auxiliary screen.

  • Page 89: Resolving Monitor Display Problems

    If configuring from the endpoint, you must first enable advanced configuration, as described in ® Deployment Guide for Avaya Scopia XT Series. 1. Access the monitor settings. From the XT Series web interface, select Administrator settings >...

  • Page 90: Resolving Problems Viewing Computer Content

    Low battery power Solution ® Replace the battery, as described in Avaya Scopia XT Series Installation Guide. When the XT Remote Control Unit's battery power is low, an icon appears in the system menus letting you know that you should replace the battery: •...

  • Page 91: Restoring Default User Settings

    Before you begin If configuring from the endpoint, you must first enable advanced configuration, as described in ® Deployment Guide for Avaya Scopia XT Series. Procedure 1. From the endpoint's main menu, select Configure > Advanced > Utilities > Restore System >...

  • Page 92: Resolving Video Or Audio Disruptions

    Troubleshooting the Avaya Scopia ® XT Series Figure 89: Monitoring the status from the web interface Not connect to network Your computer or XT Series is not connected to the network. Solution ® Your DVI cable is not connected properly to the Scopia XT Executive.

  • Page 93: Resolving Video Or Audio Disruptions

    Loss in audio quality may result from noise produced by a computer's cooling system. Solution If you are using a laptop during a meeting, do not place it too close to the microphone. Related Links ® Troubleshooting the Avaya Scopia XT Series on page 86 ® April 2015...

  • Page 94: Glossary

    A balanced microphone uses a cable that is built to reduce noise and Microphone interference even when the cable is long. This reduces audio disruptions resulting from surrounding electromagnetic interference. ® Avaya Scopia XT Series User Guide April 2015 Comments? infodev@avaya.com...
  • Page 95 Control is communicated via H.245 in H.323 endpoints, or by SDP in SIP endpoints. Control occurs within the framework of an established call, after signaling. Continuous Presence on page 95. ® April 2015 Avaya Scopia XT Series User Guide Comments? infodev@avaya.com...
  • Page 96 Endpoints include dedicated endpoints, like Scopia ® Executive, software endpoints like Scopia Desktop Client, mobile device ® endpoints like Scopia Mobile, room systems like XT Series, and ® telepresence systems like Scopia XT Telepresence. ® Avaya Scopia XT Series User Guide April 2015 Comments? infodev@avaya.com...
  • Page 97 Gatekeepers also implement the dial plan of an organization by routing H.323 calls depending on their dial prefixes. ® ® Scopia Management includes a built-in Avaya Scopia Gatekeeper, while ECS is a standalone gatekeeper. Gateway A gateway is a component in a video solution which routes information between two subnets or acts as a translator between different protocols.
  • Page 98 This is different from SVC which is an adaptive technology working to improve quality even when only one side supports the standard. ® Avaya Scopia XT Series User Guide April 2015 Comments? infodev@avaya.com...
  • Page 99 (KBps). LDAP LDAP is a widespread standard database format which stores network users. The format is hierarchical, where nodes are often represented ® April 2015 Avaya Scopia XT Series User Guide Comments? infodev@avaya.com...
  • Page 100 Media is transmitted via the RTP and RTCP protocols in both SIP and H.323 calls. The parallel data stream of both live video and presentation, is known as dual video. ® Avaya Scopia XT Series User Guide April 2015 Comments? infodev@avaya.com...
  • Page 101 NetSense is a proprietary Scopia Solution technology which optimizes the video quality according to the available bandwidth to minimize packet loss. As the available bandwidth of a connection varies depending on data traffic, ® April 2015 Avaya Scopia XT Series User Guide Comments? infodev@avaya.com...
  • Page 102 Q.931 Q.931 is a telephony protocol used to start and end the connection in H.323 calls. ® Avaya Scopia XT Series User Guide April 2015 Comments? infodev@avaya.com...
  • Page 103 RTP. RTP or Real-time Transport Protocol is a network protocol which supports video and voice transmission over IP. It underpins most videoconferencing ® April 2015 Avaya Scopia XT Series User Guide Comments? infodev@avaya.com...
  • Page 104 Session Initiation Protocol (SIP) is a signaling protocol for starting, managing and ending voice and video sessions over TCP, TLS or UDP. Videoconferencing endpoints typically are compatible with SIP or H.323, ® and in some cases (like Avaya Scopia XT Series), an endpoint can be ® Avaya Scopia...
  • Page 105 (like wireless networks) which deliver low quality video. It splits the video stream into layers, comprising a small base layer and then additional layers on top ® April 2015 Avaya Scopia XT Series User Guide Comments? infodev@avaya.com...
  • Page 106 UC, or unified communications deployments offer solutions covering a wide Communications) range of communication channels. These include audio (voice), video, text (IM or chat), data sharing (presentations), whiteboard sharing (interactive annotations on shared data). ® Avaya Scopia XT Series User Guide April 2015 Comments? infodev@avaya.com...
  • Page 107 For example,<endpoint name>@<server_domain_name>. When dialing URI ® between organizations, the server might often be the Avaya Scopia PathFinder server of the organization. URI Dialing Accessing a device via its on page 107.
  • Page 108 XGA defines a Video resolution of 1024 x 768 pixels. ® Zone Gatekeepers like Avaya Scopia ECS Gatekeeper split endpoints into zones, where a group of endpoints in a zone are registered to a gatekeeper. Often a zone is assigned a dial prefix, and usually corresponds to a physical location like an organization's department or branch.

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