Chapter 9: Troubleshooting The Avaya Xt Series; Viewing System Information For Customer Support - Avaya XT Series User Manual

Chapter 9: Troubleshooting the Avaya XT
Important:
You can access the Avaya XT Series using a browser (Web UI) or the end point main menu
(Graphical User Interface, GUI). Not all figures in this manual show both interfaces. Some
figures show either the web UI or the end point main menu. The field and menu names on both
interfaces are almost identical.
This section covers troubleshooting problems that may occur when setting up and using the Avaya
XT Series.
Related links

Viewing System Information for Customer Support

Viewing the quality of your call
Resolving Monitor Display Problems
Resolving Problems Viewing Computer Content
Resolving XT Remote Control Unit Problems
Restoring Default User Settings
Cannot Control with Keyboard and Mouse
Resolving Video or Audio Disruptions
Resolving download problems
Downgrading to version 8.x
Viewing System Information for Customer Support
About this task
When contacting customer support or your system administrator, you may need to provide
information about the system. This procedure describes how to view the following system
information:
• Software version
• Host ID (MAC address)
• IP addresses
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User Guide for Avaya XT Series
Comments on this document? infodev@avaya.com
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