Retrieving Network Traffic Logs - Avaya Scopia XT Series Deployment Manual

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Retrieving XT Series Logs

Retrieving Network Traffic Logs

About this task
This procedure describes how to retrieve log files that provide information about network status as
you perform an action or during a specific call. This is necessary when contacting customer
support with network traffic problems, such as poor video quality caused by increased packet loss.
The files are in the standard libpcap format supported by most network analysis tools.
Before you begin
• Ensure the XT Series system is reachable by the computer you intend to use for retrieving
logs.
• Enable the netlog functionality (see
page 221).
• We recommend cleaning old logs from the RAM. If there is not enough room on the RAM,
retrieving logs is automatically stopped.
Procedure
1. From the XT Series web interface, select Diagnostics > Utilities > Advanced Tools.
2. Start retrieving logs by selecting Start NetLog.
December 2017
on page 221
Enabling System Logs and Remote Initialization
Figure 156: Retrieving netlog files
Avaya Video Collaboration Solution for IP Office Deployment Guide
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Retrieving XT Series Logs
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