Avaya Scopia Elite 6000 Administrator's Manual
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Avaya Scopia Elite 6000 Administrator's Manual

Avaya Scopia Elite 6000 Administrator's Manual

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Administrator Guide for Avaya Scopia
Elite 6000 MCU
Release 9.1
Issue 1
December 2017

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Summary of Contents for Avaya Scopia Elite 6000

  • Page 1 ® Administrator Guide for Avaya Scopia Elite 6000 MCU Release 9.1 Issue 1 December 2017...
  • Page 2 RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU the express behalf of Avaya. End User agrees to indemnify and hold AND ANYONE ELSE USING OR SELLING THE SOFTWARE harmless Avaya, Avaya's agents, servants and employees against all WITHOUT A LICENSE.
  • Page 3 IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION transmission, dissemination, storage, and or use without the express FOR H.264 (AVC) AND H.265 (HEVC) CODECS MAY BE written consent of Avaya can be a criminal, as well as a civil offense OBTAINED FROM MPEG LA, L.L.C. SEE HTTP:// under the applicable law.
  • Page 4 Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc. All non-Avaya trademarks are the property of their respective owners.
  • Page 5 © 2014-2017, Avaya Inc. All Rights Reserved.

  • Page 6: Table Of Contents

    Configuring the UDP port ranges for RTP/RTCP on Scopia Elite 6000 MCU ® ......54 Configuring the TCP Port Range for H.245 on Scopia Elite 6000 MCU ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...
  • Page 7 ..........86 Scopia Elite 6000 MCU cannot connect to Equinox Management Chapter 7: Resources......................88 ........................88 Documentation ............. 91 Finding documents on the Avaya Support website ..........................91 Training ..........................92 Support ................92 Using the Avaya InSite Knowledge Base Glossary...........................

  • Page 8: Chapter 1: Introduction

    Chapter 1: Introduction Purpose ® This document contains information about how to perform Avaya Scopia Elite 6000 MCU administration tasks, including how to use management tools, how to manage the data and security, and how to perform periodic maintenance tasks.

  • Page 9: Chapter 2: About The Scopia Elite Mcu

    The MCU also features a patented, distributed architecture approach known as the Virtual MCU or cascaded videoconferences, which brings unparalleled scalability to its superb videoconferencing experience. Related links About the Scopia Elite MCU on page 9 ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...

  • Page 10: Scopia ® Elite 6000 Mcu Features

    The MCU is built on the solid foundation of our H.323 and SIP software, ensuring full compliance and broad-ranging interoperability with IP, ISDN, and 3G endpoints. It also enables H.323 and SIP endpoints to collaborate in the same videoconference.. ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...
  • Page 11 Bitrate is the speed of data flow. Higher video resolutions require higher bitrates to ensure the video is constantly updated, thereby maintaining smooth motion. ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...
  • Page 12 The MCU supports an additional set of layouts to optimize screen space during content sharing on single-screen endpoints. With this feature, endpoints with proprietary content sharing protocols such as Avaya Flare Experience or Microsoft Lync can simultaneously display content and participants.

  • Page 13: Webrtc

    The MCU includes pre-recorded greetings to participants and announcements as each new participant joins a meeting. You can record messages to provide custom greetings and announcements, but typically Avaya Equinox Management supplies these messages across all MCUs in the organization.
  • Page 14 - Presentation video resolution: VGA, SVGA, SXGA, XGA, 720p, 1080p, WUXGA - Video bandwidth: up to 12Mbps for 1080p resolutions and up to 6Mbps for 720p or lower ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...

  • Page 15: New In This Release

    New in this release ® This Scopia Elite 6000 MCU Release 9.1 enhancements include support for: • AES 256 encryption for SIP-based media streams. ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...

  • Page 16: Chapter 3: Planning Your Mcu Deployment

    For more information, see Planning Network Redundancy or IP Separation (Dual NIC) on page 20. Related links Planning your MCU Deployment on page 16 ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...

  • Page 17: Planning A Centralized Or Distributed Topology (Cascading) For Mcu

    MCUs using a fraction of the bandwidth compared to the centralized deployment. The same principles apply to an MCU in the same location, thus increasing call capacity by cascading conferences between them. ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...
  • Page 18 MCU deployment. Users do not need to manually enable cascading when creating meetings. This is performed transparently by Avaya Equinox Management using sophisticated cascading algorithms. When an endpoint initiates a meeting on an MCU, that MCU becomes the master MCU. Other MCUs which participate in the meeting are designated as slave MCUs.

  • Page 19: Planning A Centralized Or Distributed Topology (Cascading) For Mcu

    • Prioritize cascading wherever possible, to keep bandwidth costs to an absolute minimum. • Avoid cascading as often as possible. For more information on implementing cascading in Equinox Management, see Administrator Guide for Avaya Equinox Management . Related links Planning your MCU Deployment on page 16 ®...

  • Page 20: Planning Network Redundancy Or Ip Separation (Dual Nic)

    About the Capacity of the MCU The MCU's capacity is measured in terms of the maximum number of simultaneous connections to a videoconference supported by this device. ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...
  • Page 21 720p at 30fps capacity license) (no double capacity license) Scopia Elite MCU 6105 Scopia Elite MCU 6110 Scopia Elite MCU 6120 Scopia Elite MCU 6140 ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...

  • Page 22: Ports To Open For The Scopia ® Elite 6000 Mcu

    25. Important: The specific firewalls you need to open ports on depends on where your MCU and other Equinox Solution products are deployed. ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...
  • Page 23 Mandatory if deployed (TCP) Managemen configure the MCU via the XML with Equinox t, or third- MCU via the XML Management party configuration applications Table continues… ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...
  • Page 24 Management or SNMP trap SNMP traps any SNMP events manager station DNS (TCP/UDP) DNS server Enable querying DNS is disabled Mandatory DNS for FQDN ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...
  • Page 25 MCU HTTPS over Administrator and SSL) Conference Control web user interfaces; used for software upgrade Related links Planning your MCU Deployment on page 16 ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...

  • Page 26: Chapter 4: Securing Your Scopia Elite Mcu

    Using encryption is subject to local regulation. In some countries it is restricted or limited for usage. For more information, consult your local reseller. Related links Securing your Scopia Elite MCU on page 26 ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...

  • Page 27: Creating Security Certificates

    9. Send the text file containing the certificate to the certification authority for signing. Select Web Server as the certificate template when you submit the certificate request. ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...

  • Page 28: Generate Csr Field Descriptions

    Using encryption is subject to local regulation. In some countries it is restricted or limited for usage. For more information, consult your local reseller. Before you begin Generate the certificates. ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...

  • Page 29: Configuring Security Access Levels For Scopia ® Elite 6000 Mcu

    Using encryption is subject to local regulation. In some countries it is restricted or limited for usage. For more information, consult your local reseller. Procedure 1. Log in to Equinox Management. 2. Click Devices. ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...

  • Page 30: Configuring Ip Separation

    ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...
  • Page 31 NIC for IP separation, disconnect the network cables from the network switch. 2. Connect the network cable of the management subnet to the left ethernet port (NIC1). ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...
  • Page 32 Equinox Management display the management UI in a new window. 8. Select the Configuration tab. 9. Select the IP Separation check box to expand that section of the page. ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...
  • Page 33 11. Select Apply at the bottom of the page. 12. Select Yes to restart the MCU. 13. Connect the network cable of the media subnet cable to the right ethernet port (NIC2). ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...
  • Page 34 Select More at the bottom of the expanded section. The Additional Management Networks section opens. b. Select Add Management Network. c. Configure the access to the MCU management subnet. ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...

  • Page 35: Configuring Nist Mode

    3. From the Core Properties list, select nistmode. 4. In Value, type one of the following values: • 0: Disable NIST mode • 1: Enable NIST mode. 5. Click Apply. ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...

  • Page 36: Configuring Aes-256 Bit Encryption For Media Streams

    7. Type one of the following values in Value: • 1: Enable AES-256 bit encryption. • 0: Disable AES-256 bit encryption. This is the default value. 8. Click Apply. ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...

  • Page 37: Chapter 5: Maintaining The Scopia Elite Mcu

    PIN protection and many other features. You can invoke a meeting type by dialing its prefix in front of the meeting ID. Meeting types are created and stored in the Avaya Equinox Media Server, with additional properties in Equinox Management.
  • Page 38 • Force conference PIN protection • Ask for conference PIN on invite 10. Click OK. 11. Click Apply. Result Equinox Management creates the new meeting type. ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...

  • Page 39: Detailed Properties Of Meeting Types

    Video conference moderators can change this setting in Equinox Management. For more information, see User Guide for Avaya Equinox Management. Video quality preference Determines whether the media server processor power is dedicated to image sharpness or speedy rendering of moving images.
  • Page 40 PIN before gaining access to meetings. Ask for conference PIN on invite Asks moderators for a conference PIN to send invitations for meetings. ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...

  • Page 41: Configuring The Bandwidth Of Meeting Types

    If you lower the bitrate, you lower the quality of the video. In some cases, you can select a lower bitrate without noticing a significant drop in ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...
  • Page 42 5. From the Default Connection Rate (Kbps) drop-down list, select the bandwidth for the meeting type. The bandwidth limit that you configure in Default Connection Rate (Kbps) must not exceed the bandwidth configured in Maximum Bandwidth (Kbps). ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...

  • Page 43: Configuring Auto-Attendant

    Before you begin • Configure the meeting type. • Configure Auto-Attendant. For more information on developing this meeting type into the Auto-Attendant service, see Administrator Guide for Avaya Equinox Management. Procedure 1. Log in to Equinox Management. 2. Click Settings.

  • Page 44: Managing Scopia Elite Mcu User Profiles

    1. Access the Equinox Management administrator portal. 2. Select the Settings tab. 3. Select Users > Profiles. 4. Select Add. Select the user profile that you want to modify. ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...
  • Page 45 You can only modify a newly added profile. We recommend that the profile name should be self explanatory. 6. Select the user capabilities and functionality that you want to enable for this user: ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...
  • Page 46 A Power Suite Licenses user was previously called a Golden User. Can access Avaya Equinox Management A user can log into the Avaya Equinox administrator portal Management administrator portal. You can choose from the following permissions: •...

  • Page 47: Modifying A User

    Can view all meetings in the user portal If this option is enabled, a user can view all upcoming and ongoing meetings at the Avaya Equinox Management portal; if this option is disabled, the user can see only his or her meetings: started by this user or meetings this user joined by the invitation of others.
  • Page 48 Modify the first name for the user. Last Name Modify the last name for the user. Password Enter the password for accessing Avaya Equinox Management Email Enter the email for the user. Users who have an email can receive messages and warnings from Equinox Management.

  • Page 49: Deleting A User Profile

    About this task This section details how to set up an additional power supply unit (PSU) of the Scopia Elite MCU, which can house two PSUs. ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...
  • Page 50 PSUs can be hot-swapped, enabling you to replace the power unit without powering down the device. You can add the PSU when the MCU is functioning. However, Avaya strongly recommends to turn off the MCU when you perform the procedure for the first time.
  • Page 51 3. Insert the new PSU into position and secure it by pressing it firmly into place until the release tab clicks. Figure 16: Adding a PSU in Scopia Elite MCU ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...

  • Page 52: Removing A Power Supply Unit From The Mcu

    2. Push the release tab sideways towards the handle of the PSU to eject the unit from the device. Figure 17: Ejecting the PSU with the release tab 3. Use the PSU handle to remove it from the device. ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...

  • Page 53: Configuring Ports On All Models Of The Scopia Elite Mcu

    The number of UDP ports required for RTP/RTCP is fixed. You can determine the exact port ® numbers that Scopia Elite 6000 MCU uses by defining the lower-end of the port range called the Base port. ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...

  • Page 54: Configuring The Tcp Port Range For H.245 On Scopia ® Elite 6000 Mcu

    Maintaining the Scopia Elite MCU Procedure 1. Log in to Avaya Equinox Management. ® 2. Click Devices, and select the Scopia Elite 6000 MCU instance. 3. Click Configuration > Advanced Parameters. Equinox Management opens the Restore window. 4. Click one of the following port entries: •...

  • Page 55: Configuring The Http Port On Scopia ® Elite 6000 Mcu

    After selecting Execute, a warning message appears, notifying you that the unit will be reset and any active conferences will be disconnected. ® Avaya Equinox Management displays a message warning that Scopia Elite 6000 MCU will be reset and all active conferences will be disconnected.

  • Page 56: Configuring The Udp Port For The Gatekeeper On Scopia ® Elite 6000 Mcu

    7. In the Enable H.323 protocol section, enter the port value in the Gatekeeper port field. (Figure 19: H.323 Protocol section of the Protocols tab on page 57). ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...

  • Page 57: Configuring The Tcp Port For Q.931 On Scopia ® Elite 6000 Mcu

    2. Click Devices, and click the name of the Scopia Elite 6000 MCU instance. ® Equinox Management displays the Scopia Elite 6000 MCU instance page. 3. Click the Configuration tab. ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...

  • Page 58: Configuring The Tcp Port Range For Sip Bfcp On Scopia ® Elite 6000 Mcu

    5. Type the new lower-end port number in the Value field. 6. Click Apply. 7. Click Close. Branding your Scopia Elite MCU User Interface Customers can change logos and audio messages from the Avaya or MCU branding to their own custom branding using the MCU branding feature. ® December 2017...

  • Page 59: Customizing The Logo Displayed In Conferences

    Branding your Scopia Elite MCU User Interface Customizing the logo displayed in conferences About this task You can customize the logo displayed in the Avaya Equinox Management administrator portal, user portal, and the Auto-Attendant menu. Procedure 1. Log in to Equinox Management.

  • Page 60: Upgrading, Backing Up And Restoring The Scopia Elite Mcu

    Elite 6000 MCU instance. 5. Click Manage > Retrieve Configuration File. Equinox Management displays the Retrieve Configuration Window. 6. Click OK. Result Equinox Management saves the configuration. ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...

  • Page 61: Restoring The Configuration

    Do not import a saved configuration to the MCU after the downgrade. An older version of the MCU configuration might not support the new configuration values. ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...

  • Page 62: Creating An Automatic Backup Schedule

    Equinox Management displays the Backup window. 4. Select Enable Auto Backup. 5. Click Media Servers’ Configuration Files. 6. Set the following automatic backup options: • Frequency • Start ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...

  • Page 63: Upgrading The Software

    If you upgrade to a major software version, Equinox Management might display the window to enter the license key. 11. (Optional) Type the license key of the major software version, and click Apply. ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...

  • Page 64: Monitoring Network Events And Alarms

    See the Real-time Monitoring section of the Administrator Guide for Avaya Equinox Management for an explanation of alarms and events. This procedure describes how to view all network events and alarms, or monitor a specific device, including endpoints.

  • Page 65: Changing The Severity Level Of Alarms

    1. Access the Equinox Management administrator portal. 2. Select Settings > Alarm > Alarms. 3. Select the alarm whose severity you want to change from the list. ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...
  • Page 66 4. Modify the severity level from the Severity list, as needed. 5. If necessary, you can disable the alarm altogether by clearing the Enable Alarm check box. 6. Select OK to save your changes. ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...

  • Page 67: Chapter 6: Troubleshooting The Scopia Elite Mcu

    Chapter 6: Troubleshooting the Scopia Elite These tips list useful hardware and software troubleshooting solutions. If the MCU still malfunctions, contact your local Avaya support representative for help. Related links Defining an advanced command on page 68 Resolving MCU Failure to Register with the Gatekeeper...

  • Page 68: Defining An Advanced Command

    Equinox Management populates the name of the advanced command in Name. 7. Type values in the following fields: • Parameter • Value 8. Click Apply. ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...

  • Page 69: Resolving Mcu Failure To Register With The Gatekeeper

    The H.323 Gatekeeper is in the Predefined mode. Solution If the H.323 Gatekeeper is in Predefined mode, verify that the MCU is predefined on the H.323 Gatekeeper. ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...

  • Page 70: Mcu Cannot Start A Videoconference

    The Advanced parameters window is displayed. 7. Locate the Allows external authorization servers to connect parameter. 8. Select the Review button This parameter section is displayed. ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...
  • Page 71 For 3G endpoints, verify that both the MCU and the 3G endpoint are properly registered with the SIP proxy and/or H.323 Gatekeeper. 2. If the registration is correct, collect logs and wireshark traces and send them to Avaya Customer Support.

  • Page 72: Mcu Does Not Allow Access An Existing Videoconference

    The endpoint is currently in a call. Solution If the endpoint is currently in a call, confirm that the endpoint is not busy/in a call. ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...

  • Page 73: Poor Quality In Cascaded Videoconferences

    Endpoints unexpectedly drop out of the MCU conference. Cause The network connection is unreliable. Solution Check network connection quality. Round trip time should be less than 300ms. ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...

  • Page 74: Videoconference Ends Unexpectedly

    Make sure that DNS is configured on user agent and MCU. Related links Troubleshooting the Scopia Elite MCU on page 67 Resolving presentation issues Problem A conference participant cannot start or receive a presentation. ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...
  • Page 75 7. Select the Conferences tab. 8. In the Services List section, select the service. 9. Select More. Additional settings for this service are displayed. ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...
  • Page 76 77 shows an endpoint data log captured from the conference control of the Equinox Management user portal. For more information, see User Guide for Equinox Management. ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...

  • Page 77: Resolving A Video Display Issue

    Interoperability issues: an incorrect video format used by an endpoint or incorrect logical channel negotiation. Solution 1. Make a point-to-point call without Avaya products to verify that there are no issues related to endpoints used in a conference. In case there are problems related to endpoints, use the endpoint documentation to troubleshoot them.

  • Page 78: Resolving Poor Audio Quality

    Interoperability issues: an incorrect video format used by an endpoint or incorrect logical channel negotiation Solution 1. Make a point-to-point call without Avaya products to verify that there are no issues related to endpoints used in a conference. In case there are problems related to endpoints, use the endpoint documentation to troubleshoot them.

  • Page 79: Resolving Poor Video Quality

    Equinox Management displays the page of the media server instance. 5. In the Info tab, click the IP address of the media server. Equinox Management displays the management interface in a new window. ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...
  • Page 80 Equinox Management displays the management interface in a new window. 6. Navigate to Status Map section in the Status tab (Figure 26: Verifying the Ethernet interface setting on page 81). ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...
  • Page 81 81). Figure 27: Network Section of the Setup Tab 9. Configure the network switch which connects to the MCU to Auto-Speed and Duplex mode. ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...
  • Page 82 6. In the Configuration tab, locate Conferences > Services List and select Review. 7. Select the default value 4096 from the list under Max call rate (Kbps). ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...
  • Page 83 7. Select More and locate the Video quality preference section. 8. Select Sharpness for a more static videoconference, or Motion if you need a higher frame rate to better support movement. ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...
  • Page 84 3. Check the logs of the endpoint which is farthest from the MCU to make sure it received the correct QoS settings. You can also follow the procedure described in the following step. ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...
  • Page 85 4. In the left pane, click Media Servers. 5. Click the name of the media server instance. Equinox Management displays the page of the media server instance. ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...

  • Page 86: Scopia ® Elite 6000 Mcu Cannot Connect To Equinox Management

    If Equinox Management, which is the SIP server, can be accessed using only FQDN, Scopia Elite 6000 MCU cannot connect if the settings contain the IP address of the SIP server. ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...
  • Page 87 4. Click Configuration. 5. In SIP Proxy Server, enter FQDN of the SIP server. Related links Troubleshooting the Scopia Elite MCU on page 67 ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...

  • Page 88: Chapter 7: Resources

    Chapter 7: Resources Documentation See the following related documents at http://support.avaya.com. Title Use this document to: Audience Implementing Deploying Avaya Equinox Solution Plan for and deploy Avaya Equinox Partners, Services, Solution and Support personnel Deployment Guide for Avaya Plan for and deploy Avaya Equinox H.323 Partners, Services, Equinox H.323 Edge...
  • Page 89 Administrator Guide for Avaya Perform administration tasks for Avaya System ® ® ® Scopia Elite 6000 MCU for Avaya Scopia Elite 6000 MCU for Avaya Aura administrators ® Aura Power Suite Power Suite Administering Avaya Equinox Media Perform administration tasks for Avaya System...
  • Page 90 Customers, Partners, Services, and Support personnel Using Using Avaya Equinox Unified Portal Understand the features of and use Avaya Customers Equinox Unified Portal User Guide for Avaya Equinox H. Understand the features of and use Avaya Customers 323 Edge Client Equinox H.323 Edge Client...

  • Page 91: Finding Documents On The Avaya Support Website

    7. Click Enter. Training The following courses are available on the Avaya Learning website at http://www.avaya- learning.com. After logging in to the website, enter the course code or the course title in the Search field and press Enter or click >...

  • Page 92: Support

    • Links to other pertinent information If you are an authorized Avaya Partner or a current Avaya customer with a support contract, you can access the Knowledge Base without extra cost. You must have a login account and a valid Sold-To number.
  • Page 93 5. Select the product from the list, and select a release. 6. Click the Technical Solutions tab to see articles. 7. Select relevant articles. ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...

  • Page 94: Glossary

    Auto-Attendant works with H.323 and SIP endpoints. Avaya Scopia Content Slider on page 95. Content Slider ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...
  • Page 95 × 288 pixels (PAL) or 352 x 240 (NTSC). This is sometimes referred to as Standard Definition (SD). Content Slider The Avaya Scopia Content Slider stores the data already presented in the videoconference and makes it available for participants to view during the meeting.
  • Page 96 An endpoint is a tool through which people can participate in a videoconference. Its display enables you to see and hear others in the ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...
  • Page 97 A gatekeeper routes audio and video H.323 calls by resolving dial strings (H.323 alias or URI) into the IP address of an endpoint, and handles the ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...
  • Page 98 Glossary initial connection of calls. Gatekeepers also implement the dial plan of an organization by routing H.323 calls depending on their dial prefixes. Equinox Management includes a built-in Avaya Equinox H.323 Gatekeeper, while H.323 Gatekeeper is a standalone gatekeeper. Gateway A gateway is a component in a video solution which routes information between two subnets or acts as a translator between different protocols.
  • Page 99 The Hypertext Transfer Protocol (HTTP) is an application protocol for distributed, collaborative, hypermedia information systems. HTTP is the foundation of data communication for the World Wide Web. ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...
  • Page 100 Location A location is a physical space (building) or a network (subnet) where video devices can share a single set of addresses. A distributed ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...
  • Page 101 You can invoke a meeting type by dialing its prefix in front of the meeting ID. Meeting types are created and stored in the Avaya Equinox Media Server, with additional properties in Equinox Management. Moderator...
  • Page 102 The OVA follows the Distributed Management Task Force (DMTF) specification. Over The Top Over The Top deployments of Avaya Equinox Solution are independent of ® deployments Avaya Aura . The deployments use port-based licensing.
  • Page 103 Recordings A recording of a videoconference can be played back at any time. Recordings include audio, video and shared data (if presented). Users ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...
  • Page 104 The sampling rate is a measure of the accuracy of the audio when it is digitized. To convert analog audio to digital, it must collect or sample the ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...
  • Page 105 TCP, TLS or UDP. Videoconferencing endpoints typically are compatible with SIP or H.323, ® and in some cases (like Avaya Scopia XT Series), an endpoint can be compatible with both protocols. As a protocol, it uses fewer resources than H.323.
  • Page 106 Switching is the process of redirecting video as-is without transcoding, so you see only one endpoint's image at a time, usually the active speaker, without any video layouts or continuous presence (CP). Using video ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...
  • Page 107 SXGA SXGA defines a video resolution of 1280 x 1024 pixels. Team Engagement Team Engagement deployments of Avaya Equinox Solution are integrated ® deployments with Avaya Aura . The deployments use user-based licensing for the main components.
  • Page 108 Unified Portal Unified Portal is a graphic user interface (GUI) for Avaya Equinox Solution users. Using this GUI, users can schedule and attend meetings. They can also access their recordings and broadcasts. It is the typical way that users interact with and access Avaya Equinox Streaming and Recording .
  • Page 109 Often a zone is assigned a dial prefix, and usually corresponds to a physical location like an organization's department or branch. ® December 2017 Administrator Guide for Avaya Scopia Elite 6000 MCU Comments on this document? infodev@avaya.com...

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