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Chapter 7: Troubleshooting the Avaya
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Important:
You can access the XT Series using a browser (Web UI) or the end point main menu (Graphical
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User Interface, GUI). Not all figures in this manual show both interfaces. Some figures show
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either the web UI or the end point main menu. The field and menu names on both interfaces are
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almost identical.
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This section covers troubleshooting problems that may occur when setting up and using the Avaya
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®
Scopia
XT Series.
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Related links
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Viewing System Information for Customer Support
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Viewing the quality of your call
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Resolving Monitor Display Problems
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Resolving Problems Viewing Computer Content
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Resolving XT Remote Control Unit Problems
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Restoring Default User Settings
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Cannot Control with Keyboard and Mouse
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Resolving Video or Audio Disruptions
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Resolving download problems
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Downgrading to version 8.x
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Viewing System Information for Customer Support
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About this task
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When contacting customer support or your system administrator, you may need to provide
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information about the system. This procedure describes how to view the following system
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information:
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• Software version
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• Host ID (MAC address)
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• IP addresses
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December 2017
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
®
Scopia
XT Series
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Avaya Scopia
DRAFT—December 15, 2017—1:33 PM (UTC)
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®
XT Series User Guide
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