Self-Help Online Tools And Resources; Creating A Service Request With Jtac - Juniper MX5 Hardware Manual

MX5, MX10, MX40, and MX80 Universal Routing Platforms Hardware Guide

Self-Help Online Tools and Resources

Creating a Service Request with JTAC

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For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides you with the
following features:
Find CSC offerings:
https://www.juniper.net/customers/support/
Search for known bugs:
Find product documentation:
Find solutions and answer questions using our Knowledge Base:
Download the latest versions of software and review release notes:
https://www.juniper.net/customers/csc/software/
Search technical bulletins for relevant hardware and software notifications:
https://kb.juniper.net/InfoCenter/
Join and participate in the Juniper Networks Community Forum:
https://www.juniper.net/company/communities/
Create a service request online:
To verify service entitlement by product serial number, use our Serial Number Entitlement
(SNE) Tool:
https://entitlementsearch.juniper.net/entitlementsearch/
You can create a service request with JTAC on the Web or by telephone.
Visit
https://myjuniper.juniper.net
Call 1-888-314-JTAC (1-888-314-5822 toll-free in the USA, Canada, and Mexico).
For international or direct-dial options in countries without toll-free numbers, see
https://support.juniper.net/support/requesting-support/
https://prsearch.juniper.net/
https://www.juniper.net/documentation/
https://myjuniper.juniper.net
.
https://kb.juniper.net/
.
Copyright © 2019, Juniper Networks, Inc.