Key Number Assignments - Nortel 1110 Installation And Operation Manual

Key number assignments

Self-labeled line /programmable feature keys
ACD fixed feature keys
For more information about configuring the Local Tools menu for the
IP Phone 1150E, see Appendix Appendix F:: "Configuring the Local Tools
menu" on page 579.
This section describes the following keys supported on the IP Phone 1150E:
• self-labeled line /programmable feature keys
• ACD fixed feature keys
• soft keys
The IP Phone 1150E has six self-labeled line /programmable feature keys
which can support up to 12 DNs or features on 2 pages. When a call is
presented on a feature key which is not currently shown, the message Shift for
Call appears on the display area. Press the Shift/Outbox key to access the
second page of feature or DNs, or to access any Expansion Module 1100s
attached to the phone.
The six self-labeled line /programmable keys are numbered 0-5 for the first
key page, and 6-11 for the second key page.
When key 0 is programmed as the ACD In-Calls key, the default features are
assigned to the Automatic Call Distribution (ACD) fixed keys.
Key numbers 12-15 are used for the ACD fixed features. See Table 54, "ACD
default Agent fixed feature keys," on page 450 for a list of the ACD default
Agent fixed feature keys or Table 55, "Supervisor fixed feature keys," on
page 450 for a list of Supervisor fixed feature keys.
For a description of supported call features, see Appendix Appendix J:: "Call
features" on page 621.
Nortel IP Phone 1150E
IP Phones Description, Installation, and Operation
Page 449 of 630