Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368...
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Nortel, the Nortel logo, the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks. The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Nortel Networks is under license.
Mobile Voice Client (MVC) 2050. March 2007 Standard 22.00. This document is up-issued to support Communication Server 1000 Release 4.5. This document is up-issued to support the addition of the IP Phone 1110. January 2007 Standard 21.00. Not issued. November 2006 Standard 20.00.
Standard 3.00. This document is up-issued to support Communication Server 1000 Release 4.0. June 2004 Standard 2.00. This document is up-issued to include the Nortel Networks Mobile Voice Client 2050. October 2003 Standard 1.00. This document is a new NTP for Succession 3.0 Software. It was created to support a restructuring of the Documentation Library.
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How to get Help Getting help from the Nortel Web site 25 Getting help over the phone from a Nortel Solutions Center 25 Getting help from a specialist by using an Express Routing Code 25 Getting help through a Nortel distributor or reseller 26...
Contents 9 Extensible Authentication Protocol Redeploying an IP Phone 2004 128 Replacing an IP Phone 2004 129 Removing an IP Phone 2004 from service 130 Nortel IP Audio Conference Phone 2033 Contents 131 Introduction 131 Description 132 Extension microphones 133...
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License Server components 227 Provisioning a License Server 227 Starting the License Server Manager 228 Configuring redundant License Servers 229 License file Nortel Keycode Retrieval System 230 Key number assignments 230 Minimum system requirements 231 System components 232 Before you begin 233 First-time installation 234 Installing the IP Softphone 2050 for the first time 234...
Key number assignments 287 Package components 288 Installation and configuration 289 Before you begin 290 First-time installation 290 Configuring the IP Phone 1110 290 Startup sequence 295 Installing the IP Phone 1110 296 Full Duplex mode 312 TFTP firmware upgrade...
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14 Contents Gratuitous Address Resolution Protocol Protection 314 Extensible Authentication Protocol Redeploying an IP Phone 1110 314 Replacing an IP Phone 1110 315 Removing an IP Phone 1110 from service 316 Nortel IP Phone 1120E Contents 317 Introduction 317 Description 318...
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Procedure 58 Installing the IP Phone 1110 for the first time using manual configuration 297 Procedure 59 Installing an IP Phone 1110 for the first time using DHCP 304 Procedure 60 Enabling Full Duplex mode 312 Procedure 61 Checking Ethernet Statistics 313...
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Connecting the Expansion Module to the IP Phone 435 Procedure 88 Enabling SRTP media encryption on a Phase II IP Phone and IP Phone 1110 450 Procedure 89 Enabling SRTP media encryption on an IP Phone 2007 450 Procedure 90...
This document contains description, installation, and administration information for the following: • Nortel IP Audio Conference Phone 2033 • Nortel IP Phone 2001, IP Phone 2002, IP Phone 2004, and IP Phone 2007 • Nortel IP Phone Key Expansion Module (KEM) •...
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To access Nortel documentation online, click the Technical Documentation link under Support on the Nortel home page: www.nortel.com CD-ROM To obtain Nortel documentation on CD-ROM, contact your Nortel customer representative. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007...
How to get Help This chapter explains how to get help for Nortel products and services. Getting help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: www.nortel.com/support This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products.
26 How to get Help www.nortel.com/erc Getting help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller.
28 Nortel IP Phone 2001 • Procedure 3 "Installing an IP Phone 2001 for the first time using DHCP" (page 47) • Procedure 4 "Enabling Full Duplex mode" (page 54) • Procedure 5 "Checking Ethernet Statistics" (page 55) • Procedure 6 "Changing the TN of an existing IP Phone 2001" (page 56) •...
30 Nortel IP Phone 2001 Table 2 Services menu Services key Press the Services key to access the following items: • Telephone Options — Volume adjustment — Contrast adjustment — Language — Date/Time — Local DialPad Tone — Set Info —...
32 Nortel IP Phone 2001 For more information about 802.1x port-based network access control, Appendix "802.1x Port-based network access control" (page 469). • integrated hardware to support Power over Ethernet (PoE) for IEEE 802.3af Power Classification 2 • Gratuitous Address Resolution Protocol (GARP) Protection...
34 Nortel IP Phone 2001 to On. The icon remains in the on state until the feature key is pressed again. This cancels the enabled feature and turns the icon off, and returns the soft key label to its original state.
36 Nortel IP Phone 2001 For more information, and for information about previous versions of the IP Phone, contact your Nortel representative. Installation and configuration The following sections provide a step-by-step guide to install and configure the IP Phone 2001: •...
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38 Nortel IP Phone 2001 Secure the IP Phone footstand to the base of the IP Phone. Use the angle adjustment grip on the top back of the IP Phone to adjust the position. CAUTION Damage to Equipment Do not plug any device into your IP Phone 2001 Ethernet port other than one PC.
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There are only four seconds between plugging in the IP Phone 2001 power transformer and the appearance of the Nortel logo in the middle of the display. When you see the logo, you have 1 second to respond by pressing the four soft keys at the bottom of the display in sequence from left to right, one at a time.
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42 Nortel IP Phone 2001 S1 action Choose one of the following: • for TPS only, enter 1 • for TPS and Secure Multimedia Controller, enter 6 or 1 For more information about Secure Multimedia Controller, see Secure Multimedia Controller Implementation Guide (NN43001-325).
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44 Nortel IP Phone 2001 Data VLAN? (0-N, 1-Y) Default 0 (for No). VLAN settings on the PC port of the IP Phone 2001 is used for the initial DHCP discovery and not for PC traffic, because the IP Phone 2001 does not have a PC port.
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UFTP to download the current firmware. • For CS 1000 Release 5.0 and later, a Signaling Server provides the firmware for the IP Phones. Check the Nortel Web site at www.nortel.com for updated firmware files. For Succession Release 3.0 and CS 1000 Release 4.0, the IP Phone 2001 searches for the TFTP Server for firmware upgrade.
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46 Nortel IP Phone 2001 The Enhanced UNIStim firmware download is supported on CS 1000 Release 4.5 or later. The Enhanced UNIStim firmware download feature for IP Phones improves the delivery of new firmware to IP Phones. For further information about Enhanced UNIStim Firmware Download, see IP Line Fundamentals (NN43100-500).
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There are only four seconds between plugging in the IP Phone 2001 power transformer and the appearance of the Nortel logo in the middle of the display. When you see the logo, you have 1 second to respond by pressing the four soft keys at the bottom of the display in sequence from left to right, one at a time.
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48 Nortel IP Phone 2001 By default, Full DHCP is configured on the IP Phone 2001. Depending on the configuration requirements, you can change the IP Phone 2001 configuration to allow the following IP address assignments: • Static—enter all parameters •...
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50 Nortel IP Phone 2001 Screen prompt Description S2 retry count Same as S1. S2 PK To manually configure the PK, set the Action Byte to 6. After you enter the PK, apply the changes and then change the Action Byte to 1, if required.
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firmware (at the prompt accept the default entry of 0.0.0.0) or UFTP to download the current firmware. • For CS 1000 Release 5.0, a Signaling Server provides the firmware for the IP Phones. Check the Nortel Web site at www.nortel.com for updated firmware files. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard...
LAN Ethernet port and PC Ethernet Port interfaces. ATTENTION Nortel recommends that autonegotiate mode is used on the network and the IP Phone. Use Full Duplex mode only when the network is forced Full Duplex for 100BT Full Duplex mode; otherwise, a duplex mismatch results.
56 Nortel IP Phone 2001 To enable GARP Protection during configuration, see Procedure 2 "Installing the IP Phone 2001 for the first time using manual configuration" (page Procedure 3 "Installing an IP Phone 2001 for the first time using DHCP" (page 47).
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58 Nortel IP Phone 2001 If the IP Phone 2001 was automatically configured, the DHCP lease expires and the IP address returns to the available pool. In LD 11, enter OUT at the TN prompt. —End— Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard...
60 Nortel IP Phone 2002 • Procedure 11 "Installing an IP Phone 2002 for the first time using DHCP" (page 82). • Procedure 12 "Enabling Full Duplex mode" (page 91). • Procedure 13 "Checking Ethernet Statistics" (page 91). • Procedure 14 "Changing the TN of an existing IP Phone 2002" (page 92).
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62 Nortel IP Phone 2002 Function Programmable line Programmable line (DN)/feature keys (self-labeled) are configured for (DN)/feature keys various features on the IP Phone. One must be the prime DN key. (self-labeled) A steady LCD light beside a line (DN) key indicates the feature or line is active.
64 Nortel IP Phone 2002 • Test Local Mode and Resume Local Mode (if Branch Office is configured) Double-press the Services key to access Network diagnostic utilities. For more information about Network diagnostic utilities, see Appendix "IP Phone diagnostic utilities" (page 483).
66 Nortel IP Phone 2002 description" (page 461)Converging the Data Network with VoIP Fundamentals (NN43001-260). • 802.1x Port-based network access control, industry standards to pass Extensible Authentication Protocol (EAP) over a LAN For more information about 802.1x port-based network access control, Appendix "802.1x Port-based network access control"...
68 Nortel IP Phone 2002 The information in the display area changes, according to the call-processing state and active features. Because the IP Phone 2002 only has a one-line information display area, you are prompted to scroll through any additional lines of information.
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72 Nortel IP Phone 2002 a. Connect one end of the handset cord to the handset jack on the back of the IP Phone (identified with a handset icon). b. Connect the other end of the handset cord to the handset.
74 Nortel IP Phone 2002 "Installing an IP Phone 2002 for the first time using DHCP" (page to install the IP Phone 2002 for the first time using DHCP. —End— Startup sequence When an IP Phone 2002 connects to the network, it must perform a startup sequence.
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There are only four second(s) between plugging in the IP Phone 2002 power transformer and the appearance of the Nortel logo in the middle of the display. When you see the logo, you have one second to respond by pressing the four soft keys at the bottom of the display in sequence from left to right, one at a time.
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76 Nortel IP Phone 2002 By default, Full DHCP is configured on the IP Phone 2002. Depending on the configuration requirements, you can change the IP Phone 2002 configuration to allow the following IP address assignments: • Static—enter all parameters •...
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78 Nortel IP Phone 2002 Screen prompt Description To enter ALPHA digits from A to F, enter the following: #1 = A #2 = B #3 = C #4 = D #5 = E #6 = F Cfg XAS? (0-No,1-Yes)
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80 Nortel IP Phone 2002 Screen prompt Description Duplex (0-A, 1-F, 2-H) Default 1 (for Auto). 0 = Auto 1 = Full 2 = Half You are not prompted for Duplex if PC Port is set to 0 for Off and if Speed is set to 0 for Auto.
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UFTP to download the current firmware. • For CS 1000 Release 5.0, a Signaling Server provides the firmware for the IP Phones. Check the Nortel Web site at www.nortel.com for updated firmware files. For Succession Release 3.0 and CS 1000 Release 4.0, the IP Phone 2002 searches for the TFTP Server for firmware upgrade.
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There are only 4 seconds between plugging in the IP Phone 2002 power transformer and the appearance of the Nortel logo in the middle of the display. When you see the logo, you have 1 second to respond by pressing the four soft keys at the bottom of the display in sequence from left to right, one at a time.
84 Nortel IP Phone 2002 • the S1 IP (the primary CS 1000 node IP address of the IP Phone) • the S1 action • the S1 retry count (this is the number of times the IP Phone attempts to connect to the server) •...
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86 Nortel IP Phone 2002 Screen prompt Description #4 = D #5 = E #6 = F Cfg XAS? (0-No,1-Yes) Default 0 (for No). If no External Application Server (XAS) is present, enter 0 (for No). You are not prompted to enter the XAS IP address.
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88 Nortel IP Phone 2002 Screen prompt Description Speed (0-A, 1-10, 2-100) Default 0 (for Auto). 0 = Auto 1 = 10 BT 2 = 100 BT You are not prompted for Speed if PC Port is set to 0 for Off.
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0.0.0.0) or UFTP to download the current firmware. • For CS 1000 Release 5.0, a Signaling Server provides the firmware for the IP Phones. Check the Nortel Web site at www.nortel.com for updated firmware files. For Succession Release 3.0 and CS 1000 Release 4.0, the IP Phone 2002 searches for the TFTP Server for firmware upgrade.
LAN Ethernet port and PC Ethernet Port interfaces. ATTENTION Nortel recommends that autonegotiate mode is used on the network and the IP Phone. Use Full Duplex mode only when the network is forced Full Duplex for 100BT Full Duplex mode; otherwise, a duplex mismatch results.
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Enabling Full Duplex mode Step Action Reset the phone by disconnecting and reconnecting power. When the Nortel logo appears in the middle of the display, press each soft key in sequence. See Procedure 9 "Configuring the IP Phone 2002" (page 71).
92 Nortel IP Phone 2002 — Link: UP — Duplex: Full — Speed: 10 (Mb) or 100(Mb) — Auto-Negotiate Capability: N — Auto-Negotiate Completed: N —End— Gratuitous Address Resolution Protocol Protection Gratuitous Address Resolution Protocol (GARP) Protection prevents the IP Phone 2002 from GARP Spoof attacks on the network.
94 Nortel IP Phone 2002 Follow Procedure 9 "Configuring the IP Phone 2002" (page 71) Procedure 10 "Installing the IP Phone 2002 for the first time using manual configuration" (page 75) Procedure 11 "Installing an IP Phone 2002 for the first time using DHCP" (page 82) to install and configure the IP Phone 2002.
98 Nortel IP Phone 2004 Function Quit Press the Quit key to end an active application. Pressing the Quit key does not affect the status of the calls currently on your IP Phone. Directory Press the Directory key to access Directory services.
102 Nortel IP Phone 2004 For further information about Central Answering Position, see Central Answering Position Implementation Guide (NN43011-501). Display characteristics An IP Phone 2004 has three major display areas: • "Programmable line (DN)/feature key label display" (page 103) •...
104 Nortel IP Phone 2004 You can assign a maximum of nine functions to the four soft-labeled, predefined context-sensitive soft keys. Because the context-sensitive soft keys are predefined, the user cannot change the key number assignment. Functions are assigned to the context-sensitive soft keys in layers in LD 11.
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Power transformer AC to AC, direct plug-in, 8 W, 100 VAC, 50 Hz, to 16 A0828858 VAC at 500 mA For more information, and for information about previous versions of the IP Phone, contact your Nortel representative. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007...
106 Nortel IP Phone 2004 Installation and configuration The following sections provide a step-by-step guide to install and configure the IP Phone 2004: • "Before you begin" (page 106) • "First-time installation" (page 106) • "Configuring the IP Phone 2004" (page 107) •...
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108 Nortel IP Phone 2004 CAUTION Damage to Equipment Do not plug any device into your IP Phone 2004 Ethernet port other than one PC. The IP Phone 2004 does not support multiple devices connected through the PC Ethernet port.
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There are only four seconds between plugging in the IP Phone 2004 power transformer and the appearance of the Nortel logo in the middle of the display. When you see the logo, you have one second to respond by pressing the four soft keys at the bottom of the display in sequence from left to right, one at a time.
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112 Nortel IP Phone 2004 Screen prompt Description S1 IP The primary CS 1000 node IP address for the IP Phone 2004. S1 Port This is a fixed value: 4100 S1 action Choose one of the following: • for TPS only, enter 1.
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114 Nortel IP Phone 2004 Screen prompt Description Duplex (0-A, 1-F, 2-H) Default 1 (for Auto). 0 = Auto 1 = Full 2 = Half You are not prompted for Duplex if PC Port is set to 0 for Off or if Speed is set to 0 for Auto.
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UFTP to download the current firmware. • For CS 1000 Release 5.0, a Signaling Server provides the firmware for the IP Phones. Check the Nortel Web site at www.nortel.com for updated firmware files. For Succession Release 3.0 and CS 1000 Release 4.0, the IP Phone 2004 searches for the TFTP Server for firmware upgrade.
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There are only four seconds between plugging in the IP Phone 2004 power transformer and the appearance of the Nortel logo in the middle of the display. When you see the logo, you have one second to respond by pressing the four soft keys at the bottom of the display in sequence from left to right, one at a time.
Installing an IP Phone 2004 for the first time using DHCP Step Action When the Nortel logo appears in the middle of the display, immediately press the four soft keys at the bottom of the display in sequence from left to right.
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120 Nortel IP Phone 2004 Screen prompt Description S1 action Choose one of the following: • for TPS only, enter 1. • for TPS and Secure Multimedia Controller, enter 6 or 1. For more information about Secure Multimedia Controller, see Secure Multimedia Controller Implementation Guide (NN43001-325).
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122 Nortel IP Phone 2004 Screen prompt Description Speed (0-A, 1-10, 2-100) Network interface port speed. Default 0 (for Auto) 0 = Auto 1 = 10 BT 2 = 100 BT You are not prompted for Speed if PC Port is set to 0 for Off.
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124 Nortel IP Phone 2004 Screen prompt Description Speed (0-A, 1-10, 2-100) Default 0 (for Auto) 0 = Auto 1 = 10 BT 2 = 100 BT You are not prompted for Speed if PC Port is set to 0 for Off.
UFTP to download the current firmware. • For CS 1000 Release 5.0, a Signaling Server provides the firmware for the IP Phones. Check the Nortel Web site at www.nortel.com for updated firmware files. For Succession Release 3.0 and CS 1000 Release 4.0, the IP Phone 2004 searches for the TFTP Server for firmware upgrade.
LAN Ethernet port and PC Ethernet Port interfaces. ATTENTION Nortel recommends that autonegotiate mode is used on the network and the IP Phone. Use Full Duplex mode only when the network is forced Full Duplex for 100BT Full Duplex mode; otherwise, a duplex mismatch results.
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Step Action Reset the IP Phone 2004 by disconnecting and reconnecting power. When the Nortel logo appears in the middle of the display, press each soft key in sequence. See Procedure 19 "Installing an IP Phone 2004 for the first time using DHCP" (page 118).
128 Nortel IP Phone 2004 — Speed: 10 (Mb) or 100(Mb) — Auto-Negotiate Capability: N — Auto-Negotiate Completed: N —End— Gratuitous Address Resolution Protocol Protection Gratuitous Address Resolution Protocol (GARP) Protection prevents the IP Phone 2004 from GARP Spoof attacks on the network. In a GARP Spoof...
130 Nortel IP Phone 2004 Follow Procedure 17 "Configuring the IP Phone 2004" (page 107) Procedure 18 "Installing the IP Phone 2004 for the first time using manual configuration" (page 110) Procedure 19 "Installing an IP Phone 2004 for the first time using DHCP" (page 118) to install and configure the IP Phone 2004.
132 Nortel IP Audio Conference Phone 2033 • Procedure 26 "Installing the IP Audio Conference Phone 2033 for the first time using manual configuration" (page 148) • Procedure 27 "Installing an IP Audio Conference Phone 2033 for the first time using DHCP" (page 154) •...
134 Nortel IP Audio Conference Phone 2033 Figure 11 Extension microphone Components and functions This section describes the following components and functions of the IP Audio Conference Phone 2033: • "Keys and functions" (page 134) • "Services menu" (page 135) Keys and functions Table 13 "IP Audio Conference Phone 2033 keys and functions"...
Caller ID, and the programming text is not disturbed. The user can originate a call using Last Number Redial while manipulating an option. Supported features The Nortel IP Audio Conference Phone 2033 supports the following telephony features: •...
138 Nortel IP Audio Conference Phone 2033 Softphone 2050, Preferred Name Match and Idle Set Display (new call indication) are supported. • Corporate Directory • Callers List • Redial List • Personal Directory • Automatic Call Distribution • IP Key Expansion Modules •...
140 Nortel IP Audio Conference Phone 2033 Figure 13 Soft keys Key number assignments You can assign a maximum of nine functions to the four soft-labeled, predefined context-sensitive soft keys. Because the context-sensitive soft keys are predefined, the user cannot change the key number assignment.
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142 Nortel IP Audio Conference Phone 2033 Table 16 Components list for EMEA IP Audio Conference Phone 2033 package contents include NTEX11AA70E6 • IP Audio Conference Phone 2033 (charcoal) • 7-ft. CAT5 Ethernet cable • Power over Ethernet (PoE) module with 25 ft. console cable...
144 Nortel IP Audio Conference Phone 2033 • If an AC power adapter is required, ensure you use the correct AC power transformer. The voltage rating of the transformer must match the wall outlet voltage. See Table 15 "Components list for US, CA, CALA, AP, and GC"...
146 Nortel IP Audio Conference Phone 2033 The IP Audio Conference Phone 2033 supports both AC power and Power over LAN options, including IEEE 802.3af Power Classification 0. To use Power over Ethernet, where power is delivered over the CAT5 cable, the LAN must support Power over Ethernet, and an AC adapter is not required.
ATTENTION Timing information When you see the text Nortel, you have 1 second to respond by pressing the three soft keys at the bottom of the display in sequence from left to right, one at a time. If you miss the 1-second response time, the IP Audio Conference Phone 2033 attempts to locate the connect server.
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Step Action When the Nortel logo appears in the middle of the display, immediately press the three soft keys at the bottom of the display in sequence from left to right. At the prompt, DHCP Yes/NO?, enter 0 (0 for No).
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150 Nortel IP Audio Conference Phone 2033 Screen prompt Description S2 action Same as S1. S2 retry count Same as S1. Cfg PK? (0-No, 1-Yes) If you enter 1 for Yes, enter the PK when the New PK prompt appears.
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UFTP to download the current firmware. • For CS 1000 Release 5.0, a Signaling Server provides the firmware for the IP Phones. Check the Nortel Web site at www.nortel.com for updated firmware files. For Succession Release 3.0 and CS 1000 Release 4.0, the IP Audio Conference Phone 2033 searches for the TFTP Server for firmware...
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ATTENTION Timing information When you see the text Nortel, you have 1 second to respond by pressing the three soft keys at the bottom of the display in sequence from left to right, one at a time. If you miss the 1-second response time, the IP Audio Conference Phone 2033 attempts to locate the connect server.
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154 Nortel IP Audio Conference Phone 2033 A tone sounds shortly before the IP Phone is ready to start the Nortel IP Phone application. Once the application has loaded and started, the Nortel logo and Starting DHCP appears at the bottom of the screen.
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156 Nortel IP Audio Conference Phone 2033 Screen prompt Description S1 retry count The number of times the IP Audio Conference Phone 2033 attempts to connect to the server; enter 10. Cfg PK? (0-No, 1-Yes) If you enter 1 for Yes, enter the PK when the New PK prompt appears.
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158 Nortel IP Audio Conference Phone 2033 LLDP-MED? (0-N, 1-Y) Default 0 (for No). If you select 1 (1 for Yes), VLAN ID is configured automatically to the value received in the Network Policy TLV. You are not prompted for...
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UFTP to download the current firmware. • For CS 1000 Release 5.0, a Signaling Server provides the firmware for the IP Phones. Check the Nortel Web site at www.nortel.com for updated firmware files. For Succession Release 3.0 and CS 1000 Release 4.0, the IP Audio Conference Phone 2033 searches for the TFTP Server for firmware...
LAN Ethernet port and PC Ethernet Port interfaces. ATTENTION Nortel recommends that autonegotiate mode is used on the network and the IP Phone. Use Full Duplex mode only when the network is forced Full Duplex for 100BT Full Duplex mode; otherwise, a duplex mismatch results.
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Enable Full Duplex mode Step Action Reset the IP Phone by disconnecting and reconnecting power. When the Nortel logo appears, press each soft key in sequence. Procedure 27 "Installing an IP Audio Conference Phone 2033 for the first time using DHCP" (page 154).
162 Nortel IP Audio Conference Phone 2033 Select Telephone Op > Diagnostics > Ether Stats. • If Full Duplex mode is active, the following is displayed: — Duplex: Full — Speed: 10 (Mb) or 100(Mb) — Auto-Negotiate Capability: N — Auto-Negotiate Completed: N —End—...
164 Nortel IP Audio Conference Phone 2033 Enter the same TN and Node Number as the IP Audio Conference Phone 2033 you replaced. The system associates the new IP Audio Conference Phone 2033 with the existing TN. —End— Removing an IP Audio Conference Phone 2033 from service...
166 Nortel IP Phone 2007 This section contains the following procedures: • Procedure 34 "Configuring the IP Phone 2007" (page 182). • Procedure 35 "Installing the IP Phone 2007" (page 186). • Procedure 36 "Enabling Full Duplex mode" (page 195).
168 Nortel IP Phone 2007 Function Programmable line Programmable line (DN)/feature keys (self-labeled) are located on the (DN)/feature keys touch panel display and are configured for various features on the IP (self-labeled) Phones. A steady LCD light beside a programmable line (DN)/feature key indicates the feature or line is active.
170 Nortel IP Phone 2007 • Pre-Shared Key SRTP • XAS (S4) IP address, graphical, port Local Displays the Local Diagnostics menu containing the following items: Diagnostics • Network Diagnostic Tools • Ethernet Statistics • IP Network Statistics • IP Set&DHCP Information For more information about the IP Phone 2007 Local Diagnostics menu, see Appendix "IP Phone diagnostic utilities"...
172 Nortel IP Phone 2007 — full VLAN capability, including a manageable integrated switch in the IP Phone; allows VLAN and priority tagging for the IP Phone traffic and VLAN tagging for PC traffic — VLAN filtering allows the IP Phone to see Voice VLAN traffic only.
Operate the touch panel using a stylus or your finger. However, use of a stylus is recommended to avoid damage to the touch panel. Dialpad entry For ease of use, Nortel recommends the use of the external USB keyboard. The following rules apply when you enter text and special characters using the dialpad.
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176 Nortel IP Phone 2007 Figure 18 IP Phone 2007 Application area Programmable line (DN)/feature key label display The feature key label area displays a 10-character string for each of the 12 programmable line (DN)/feature keys. Each key includes the key label and an icon.
178 Nortel IP Phone 2007 Local Tools menu password protection If the SECUREMENU parameter was set during Full DHCP configuration, the Local Tools menu is locked to prevent accidental or unwanted changes. You are prompted to enter the fixed password 26567*738 (color*set) whenever the Services key is double-pressed, or whenever the Local Diagnostics and Network Configuration sub menus are accessed.
Global power adapter must be ordered separately if local power is required. Table 23 "IP Phone 2007 component list" (page 180) lists the IP Phone 2007 package components and product codes. Contact Nortel for further information. Table 23 IP Phone 2007 component list...
182 Nortel IP Phone 2007 • Ensure one Software License exists for each IP Phone 2007 you install. • Ensure the host Call Server is equipped with a Signaling Server that runs the Line TPS application. • If you are not using Power over Ethernet (PoE) you must use the Global power adapter or your phone fails to operate.
A tone sounds shortly before the IP Phone is ready to start the Nortel IP Phone application. A blue screen appears with Nortel. Once the set application has loaded and started, Nortel Networks will appear in the middle of the screen. Immediately press the following keys in sequence: a. 0 b.
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There are only four seconds between plugging in the IP Phone 2007 power adapter and the appearance of Nortel on the display. When Nortel appears in the middle of the screen, you have 1 second to respond by pressing 0, 0, 7, *.
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186 Nortel IP Phone 2007 Procedure 35 Installing the IP Phone 2007 Step Action Use the Right navigation key to scroll and highlight the Enable 802.1x Auth. (EAP): list box. Press the Down navigation key to open list box. Use the Up/Down navigation keys to scroll and highlight Yes to enable 802.1x Authentication, or No to disable 802.1x Authentication.
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188 Nortel IP Phone 2007 Use the Right navigation key to scroll and highlight Retry. Use the dialpad to fill in the information: Retry—the number of times the IP Phone 2007 attempts to connect to the server Use the Right navigation key to scroll and highlight S1 PK.
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190 Nortel IP Phone 2007 • Force Half—Duplex mode is forced to Half Duplex on the network Use the Right navigation key to scroll and highlight Disable Voice 802.1Q check box. Press the Enter key to switch this item on and off.
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Yes to enable SRTP media encryption or select No to disable SRTP media encryption. The SRTP media encryption feature provides encrypted media. A preshared secret is embedded in the Nortel IP Phone to generate and to exchange encryption parameters without any Call Server involvement.
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UFTP to download the current firmware. • For CS 1000 Release 5.0, a Signaling Server provides the firmware for the IP Phones. Check the Nortel Web site at www.nortel.com for updated firmware files. For Succession Release 3.0 and CS 1000 Release 4.0, the IP Phone 2007 searches for the TFTP Server for firmware upgrade.
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194 Nortel IP Phone 2007 (Optional) Customize the feature keys as required. For more information, see the IP Phone 2007 User Guide (NN43118-100). Tap the Tools icon to calibrate the touch panel and stylus. Tap the Touch Panel Setup soft key.
LAN Ethernet port and PC Ethernet Port interfaces. ATTENTION Nortel recommends that autonegotiate mode is used on the network and the IP Phone. Use Full Duplex mode only when the network is forced Full Duplex for 100BT Full Duplex mode; otherwise, a duplex mismatch results.
196 Nortel IP Phone 2007 —End— When the IP Phone restarts, the firmware reads the setting for Full Duplex mode and sets the LAN Ethernet port, PC Ethernet port, duplex, and speed accordingly. Procedure 37 "Checking Ethernet Statistics" (page 196) to confirm...
198 Nortel IP Phone 2007 —End— Replacing an IP Phone 2007 ATTENTION Two IP Phones cannot share the same TN. You must remove the IP Phone 2007 that currently uses the TN. Procedure 39 Replacing an IP Phone 2007 Step...
• "Operating parameters" (page 209) Description The Nortel IP Phone Key Expansion Module (KEM) is a hardware component that connects to IP Phone 2002 and IP Phone 2004 and provides additional line appearances and feature keys (see Figure 21 "IP Phone 2002 with one IP Phone KEM attached"...
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216 Nortel IP Softphone 2050 Table 28 Call Control window elements and functions Element Function Primary display The primary display area provides call information (for example, Caller ID) and instructions for using certain soft key features. In the idle state, only the date and time are displayed.
218 Nortel IP Softphone 2050 Information display area The information display area can contain four lines of text, up to a maximum of twenty four characters for each line. The display area consists of 2 areas: Info line and Info window.
• Installation Guide • USB cord The following USB adapters are supported on the IP Softphone 2050 • Nortel Enhanced USB Adapter (desktop) • Nortel Mobile USB Adapter (mobile) • Plantronics USB wireless headsets (digital cordless and Bluetooth wireless technology) •...
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220 Nortel IP Softphone 2050 • sound devices handling • network voice data flow processing • voice quality improvement • Dual-tone Multifrequency • Telchemy VQMon library For more information about configurable settings in the Sound Settings tab, see IP Softphone 2050 User Guide (NN43119-101).
Jitter buffer Use the default value sent from the TPS (the value configured in TM– [Nortel recommends that you use the default value]) to configure the IP Softphone 2050 jitter buffer. The jitter buffer has a desired size and a maximum allowable size. If the jitter buffer exceeds its maximum allowable size, sufficient frames are discarded...
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222 Nortel IP Softphone 2050 However, the IP Softphone 2050 is an application within the context of the PC operating system, so the operating system has an effect on the end-to-end QoS for the IP Softphone 2050. Functionality, which is...
224 Nortel IP Softphone 2050 802.1 p priority bits in the 802.1Q header can be set. 802.1Q headers must be enabled by the Network Interface Card (NIC) or NIC driver. The i2050QosSvc does not fill in other fields in the 802.1Q header (for example, no values are assigned to the VLAN ID field).
226 Nortel IP Softphone 2050 License types The following two types of licenses exist: • "Upgrade licenses" (page 226) • "Normal R3 licenses" (page 226) • "Post-R3 licenses" (page 226) Upgrade licenses An IP Softphone 2050 that upgrades from the IP Softphone 2050 V2 or lower attempts to check out an Upgrade License before it checks out a Normal R3 license from the License Server.
228 Nortel IP Softphone 2050 If you agree with the terms of the License Agreement, select the appropriate button and click Next. The Welcome to the InstallShield Wizard opens. Click Next. Choose the Installation Path of the target directory for the License Server component files.
230 Nortel IP Softphone 2050 Nortel Keycode Retrieval System The Nortel Keycode Retrieval System (KRS) generates Activation Responses. The Nortel Server Activation Utility sends the Activation Responses to the License Server. Key number assignments The IP Softphone 2050 has 6 keys that present 12 feature keys, with 6 on each feature key page.
IP Softphone 2050. • The IP Softphone 2050 does not have an ACD Supervisor headset jack. Agent walkaway is supported with the Nortel Enhanced USB Adapter (desktop) and the Nortel Mobile USB Adapter (mobile). •...
USB Audio Kit with GNN DuraPlus Monaural Headset NTEX14AC (Non-RoHS) USB Audio kit with GNN DuraPlus Monaural Headset (RoHS) NTEX14ACE6 Nortel Handset cord (Charcoal) for use with the Nortel NTEX14BA Enhanced USB Audio Adapter Kit Before you begin The following section provides a step-by-step guide through the IP Softphone 2050 configuration process.
234 Nortel IP Softphone 2050 action, retry count, IP Phone password, node ID, and TN. Other parameters (IP Phone IP address, subnet mask, and default Gateway) are obtained from the DHCP server. A DHCP server and DHCP relay agents, if required, must also be installed, configured, and running.
Compare the values currently in the configuration utility to the values recorded prior to the upgrade. These should be identical. Select Start > Programs > Nortel > IP Softphone 2050 to start the IP Softphone 2050 application. Select Settings to assign a server address, select sound devices, and select a server type.
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If the Installation Wizard starts a. Wait until the Welcome to the Install Shield Wizard for the Nortel IP Softphone 2050 screen appears. b. Press Tab to select Cancel. c. Press Return. d. Click Yes to confirm that you want to cancel the installation.
238 Nortel IP Softphone 2050 Select Accessibility.bat. The file Accessibility.bat executes the command line "setup /s /vqb/vUI508=1". This installs the application and sets the user interface to the Accessibility Interface. —End— Windows QoS Packet Scheduler For Windows XP, the Windows QoS Packet Scheduler is installed and selected by default.
Running the IP Softphone 2050 for the first time Start the IP Softphone 2050 in one of the following ways • Select Start > Programs > Nortel > IP Softphone 2050. • Click the desktop shortcut (if one was created during the installation).
240 Nortel IP Softphone 2050 Restart the IP Softphone 2050 application. If you do not configure or enable the node password, go to step If you configure and enable the node password, go to step During startup, the IP Softphone 2050 registers again with the TPS, and the IP Softphone 2050 displays the existing node number and TN for approximately five seconds.
242 Nortel IP Softphone 2050 • • Server Port • Server Type • Number of Retries • Symposium Status • Modem Status • Listener IP Address • Listener Port • Echo Cancellation • NetEq Status • Language • Theme Selected •...
244 Nortel IP Softphone 2050 ICMP Statistics ICMP Statistics display information regarding the Internet Control Message Protocol for the PC. ICMP messages send and receive when no errors occur in the packet or in network routing. The following ICMP statistics display: •...
The USB headset data displays the following information on the current and all other supported headsets: • Default Audio Device • USB Adapter Status • USB Adapter Type (Nortel/Algo USB Audio Adapter/Nortel USB IP-ATA) • Adapter Firmware Version • Headset Type • Active Call Indication •...
246 Nortel IP Softphone 2050 • Round Trip Delay • End System Delay • RERL • MOS LQ • MOS CQ PC System Information PC System Information displays information related to hardware, the Operation System, and computer names. The following information displays about the computer in which the IP Softphone 2050 runs.
Current PageFile Allocation (MB) • Peak PageFile Allocation (MB) Personal Call Recording Data The IP Softphone 2050 allows a Nortel-certified third party call recording application to record calls. The following diagnostics data reflects the status of this third party application: •...
• "Installation" (page 251) Description The Nortel Expansion Module for the IP Softphone 2050 is a stimulus device, which provides additional line appearances and feature keys. You can connect up to three Expansion Module for IP Softphone 2050. With three Expansion Modules connected, the IP Softphone 2050 provides up to 54 additional line/feature keys.
• "MVC 2050 and WLAN" (page 274) Introduction This section describes how to install, configure, and remove the Nortel Mobile Voice Client 2050. For information about using the MVC 2050, see the Mobile Voice Client 2050 User Guide (NN43119-103). This section contains the following procedures •...
256 Nortel Mobile Voice Client 2050 Description Mobile Voice Client (MVC) 2050 adds wireless IP Phone services to the convenience of Personal Digital Assistants (PDAs). MVC 2050 functions like an IP Softphone 2050. However, MVC 2050 cannot be used as an Agent or Supervisor in Call Center Portal applications.
• user-supplied headset Compatible PDAs Because the PDA industry evolves at a rapid pace, go to www.nortel.com. Select Products > Phones, Clients, and Accessories > IP Phones and Clients > Mobile Voice Client 2050 > Technical Specifications to determine the latest PDA models tested and supported, along with any known issues.
260 Nortel Mobile Voice Client 2050 Programmable line/feature keys Six programmable line/feature keys are located on the right side of the skin. They are aligned vertically and are the same color as the display. The number of features available depends on the call server.
262 Nortel Mobile Voice Client 2050 Help Select Help to access the MVC 2050 PDA-specific version of Help. The Help menu provides the following items • Contents • Diagnostics • About MVC 2050 Contents Select the Contents menu item to access the Help system.
264 Nortel Mobile Voice Client 2050 The following icons are visible when the Toolbar is retracted • Mute • Volume Down • Volume Up • Directory • Messages • Shift • Services • Expand • Copy • Quit System Input Panel To access the System Input Panel from MVC 2050, tap the System Input Panel icon on the Menu Bar on the bottom right-hand corner of the PDA.
PDA processor models, speed, and amount of memory vary. To maintain audio quality, do not overload the processor with intensive tasks while using MVC 2050. For example, Nortel does not recommend using your PDA version of Internet Explorer while using MVC 2050.
266 Nortel Mobile Voice Client 2050 ® ® 2. Synchronize the PDA with a desktop PC running Microsoft ActiveSync using Procedure 53 "Synchronizing a PDA with a desktop PC using ActiveSync" (page 266). 3. Install the MVC 2050 from a Desktop using Procedure 54 "Installing...
Connection history Connection history writes connection and disconnection indication messages to the registry key HKCU\Software\Nortel \MVC2050\Log. This is a circular queue of 29 entries. Each time a connection or disconnection event occurs, a log entry containing a date, time, and a description of the connection or disconnection event is written.
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270 Nortel Mobile Voice Client 2050 Table 32 Hardware ID screen Selection Description Hardware ID This box contains the MAC address for the Ethernet hardware installed in your device. MVC 2050 uses the MAC address of the Ethernet hardware as its hardware ID.
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272 Nortel Mobile Voice Client 2050 Audio Quality Audio quality is controlled from the following screens • Audio quality slider tab • Advanced Audio Audio quality slider tab To control audio quality, use the slider tab to reduce audio delay and increase audio clarity. control audio quality. This slider controls the number of audio buffers the PDA uses to smooth out incoming audio streams.
274 Nortel Mobile Voice Client 2050 Macro screen To enter a new macro name, or to select an existing macro to modify or delete, select the New icon to the right of the list box. To select an existing macro, tap the down arrow in the Macro list box and make your selection.
"Removing an IP Phone 1110 from service" (page 316) Introduction This section explains how to install and maintain the IP Phone 1110. For information about using the IP Phone 1110, see the IP Phone 1110 User Guide (NN43110-101) or the IP Phone 1110 Getting Started Card (NN43100-300).
This section contains the following procedures Procedure 57 "Configuring the IP Phone 1110 " (page 290) Procedure 58 "Installing the IP Phone 1110 for the first time using manual configuration" (page 297) Procedure 59 "Installing an IP Phone 1110 for the first time using DHCP"...
280 Nortel IP Phone 1110 Function Hold Press the Hold key to put an active call on hold. Press the green Line (DN) key to return to the caller on hold. Goodbye Press the Goodbye key to terminate an active call.
Press the Enter key to select the highlighted menu item. Press the Quit/Stop key to exit from any menu or menu item. Supported features The IP Phone 1110 supports the following telephony features • four context-sensitive soft keys Functions for the context-sensitive soft keys are configured in LD 11.
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• Active Call Failover • Enhanced UNIStim Firmware Download The IP Phone 1110 supports the following data network features • integrated 10/100BT Ethernet switch for shared PC access — the LAN Ethernet port supports 10/100BT Mb/s Full Duplex mode — the PC Ethernet port supports 10/100BT Mb/s Full Duplex mode •...
English, French, Greek, Swedish, Danish, Norwegian, German, Dutch, Portuguese, Czech, Finnish, Hungarian, Italian, Polish, Spanish, Russian, Latvian, Turkish, and Katakana Features not currently supported The following features are not supported on the IP Phone 1110 • Group Listening •...
If only four functions are assigned to the soft keys, the More key does not appear and all four functions are displayed. Information line display An IP Phone 1110 has a one-line information display area with the following information •...
286 Nortel IP Phone 1110 Local Tools menu password protection If the SECUREMENU parameter was set during Full DHCP configuration, the Local Tools menu is locked to prevent accidental or unwanted changes. You are prompted to enter the fixed password 26567*738 (color*set) whenever the Services key is double-pressed, or whenever the Local Diagnostics and Network Configuration sub menus are accessed.
(page 561). Package components The IP Phone 1110 includes integrated support for a number of Power over Ethernet options, including support for IEEE 802.3af Power Classification 2. Table 38 "IP Phone 1110 components list" (page 288) lists the IP Phone 1110 package components and product codes.
Non-RoHS 1.8 m (5.9 ft), 10 amp, IEC320-C13 NTYS14AAE6 NTYS14AA North America Nortel recommends you use the thinner cord (NTYS14AA) as an alternative to NTTK14AB. 3 m (9.9 ft),125 VAC 13 amp, NA power cord, NEMA North NTTK14ABE6 NTTK14AB America, Middle East, Taiwan, Philippines, Thailand, and Japan 2.4 m (8 ft), 240 VAC 10 amp, ANZ power cord AS-3,...
Do not plug your IP Phone 1110 into an ISDN connection. Severe damage can result. Configuring the IP Phone 1110 You must configure the IP Phone 1110 before you can use it. Use Procedure 58 to configure the IP Phone 1110 for the first time. Procedure 57 Configuring the IP Phone 1110...
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For more information about configuring a virtual loop, see IP Line Fundamentals (NN43100-500) and Software Input Output Administration (NN43001-611). Configure the IP Phone 1110 on the Call Server using LD 11. At the prompt, enter the following REQ:chg TYPE: 1110 For more information about configuring the IP Phone 1110 using LD...
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Use your IP Phone 1110 with the approved Nortel AC adapter (model number N0089601). The IP Phone 1110 supports both AC power and Power over LAN options, including IEEE 802.3af Power Classification 2. To use Power over Ethernet, where power is delivered over the CAT5 cable, the LAN must support Power over Ethernet, and an AC adapter is not required.
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Figure 30 "Cable routing tracks" (page 294). Although a headset cord channel appears on the base of the IP Phone 1110, the IP Phone 1110 does not support a headset port. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007...
If you are connecting your PC through the phone a second CAT5 cable is required. Only one cable is included with the IP Phone 1110 package. Connect one end of the PC Ethernet cable to your phone using the CAT5 connector (PC Ethernet port), and thread it through the channel.
AC outlet. —End— Startup sequence When an IP Phone 1110 connects to the network, it must perform a startup sequence. The elements of the startup sequence include • obtaining VLAN ID (if supported by the network infrastructure) •...
Nortel. When you see the text Nortel on the phone, you have 1 second to respond by pressing the four soft keys at the bottom of the display in sequence from left to right, one at a time. If you miss the 1-second response time, the IP Phone 1110 attempts to locate the connect server.
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• Cancel—cancels network configuration. The IP Phone reboots without saving changes. Procedure 58 Installing the IP Phone 1110 for the first time using manual configuration Step Action When the Nortel logo appears in the middle of the display, immediately press the four soft keys at the bottom of the display in sequence from left to right.
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IP Phone 1110 IP address. net msk a subnet mask. def gw the default Gateway for the IP Phone 1110 on the LAN segment to which it connects. Enter the information for the primary Connect Server (S1) and the secondary Connect Server (S2).
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# 4 = D # 5 = E # 6 = F S2 IP The secondary CS 1000 node IP address for the IP Phone 1110. S2 Port Same as S1. S2 action Same as S1. You are not prompted for S2 PK if S2 Action is set to 1.
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You are not prompted to enter the XAS IP address. XAS IP: Enter the IP address of the XAS server. The IP Phone 1110 currently does not support XAS. Speed (0-A, 1-10, 2-100) Network interface port speed. Default 0 (for Auto)
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Default 0 (for No). GARP Ignore? (0-No,1-Yes) Default 0 (for No). The IP Phone 1110 supports remote firmware upgrades through a TFTP process and an automated UFTP process. You are prompted to enter the TFTP Server IP address if you are using a TFTP Server to download the current firmware.
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firmware files. For CS 1000 Release 4.0, the IP Phone 1110 searches for the TFTP Server for firmware upgrade. If the file name specified in 1110.cfg is not the same as the current firmware, the IP Phone downloads the file and upgrades the firmware.
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• Cancel—cancels network configuration. The IP Phone reboots without saving changes. Procedure 59 Installing an IP Phone 1110 for the first time using DHCP Step Action When the Nortel logo appears in the middle of the display, immediately press the four soft keys at the bottom of the display in sequence from left to right.
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IP Phone 1110 IP address • a subnet mask • the default Gateway for the IP Phone 1110 on the LAN segment to which it connects • the S1 IP (the primary CS 1000 node IP address of the IP Phone) •...
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# 4 = D # 5 = E # 6 = F S2 IP The secondary CS 1000 node IP address for the IP Phone 1110. S2 Port Same as S1. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007...
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You are not prompted to enter the XAS IP address. XAS IP: Enter the IP address of the XAS server. The IP Phone 1110 currently does not support an XAS. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007...
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308 Nortel IP Phone 1110 Screen prompt Description Speed (0-A, 1-10, 2-100) Network interface port speed. Default 0 (for Auto) 0 = Auto 1 = 10 BT 2 = 100 BT You are not prompted for Speed if PC Port is set to 0 for Off.
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Default 0 (for No). GARP Ignore? (0-No,1-Yes) Default 0 (for No). The IP Phone 1110 supports remote firmware upgrades through a TFTP process and an automated UFTP process. You are prompted to enter the TFTP Server IP address if you are using a TFTP Server to download the current firmware.
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firmware files. For CS 1000 Release 4.0, the IP Phone 1110 searches for the TFTP Server for firmware upgrade. If the file name specified in 1110.cfg is not the same as the current firmware, the IP Phone downloads the file and upgrades the firmware.
LAN Ethernet port and PC Ethernet Port interfaces. ATTENTION Nortel recommends that autonegotiate mode is used on the network and the IP Phone. Use Full Duplex mode only when the network is forced Full Duplex for 100BT Full Duplex mode; otherwise, a duplex mismatch results.
Gratuitous Address Resolution Protocol Protection Gratuitous Address Resolution Protocol (GARP) Protection protects the IP Phone 1110 from GARP Spoof attacks on the network. In a GARP Spoof attack, a malicious device on the network takes over an IP address (usually the default gateway) by sending unsolicited (or Gratuitous) ARP messages, thus manipulating the ARP table of the victim machine.
Select the Clear soft key to clear the existing TN. Enter the new TN. —End— Replacing an IP Phone 1110 ATTENTION Two IP Phones cannot share the same TN. You must remove the IP Phone 1110 that currently uses the TN. Procedure 63 Replacing an IP Phone 1110 Step...
Removing an IP Phone 1110 from service Step Action Disconnect the IP Phone 1110 from the network or turn off the power. The service to the PC is disconnected as well if the PC connects to the IP Phone 1110.
318 Nortel IP Phone 1120E • Procedure 66 "Installing the IP Phone 1120E" (page 339). • Procedure 67 "Enabling Full Duplex mode" (page 347). • Procedure 70 "Changing the TN of an existing IP Phone 1120E" (page 350). • Procedure 71 "Replacing an IP Phone 1120E" (page 351).
Fixed feature keys Use these keys to access non-programmable standard features. Expand The Expand key is used to access an External Application Server such as, Nortel Application Server. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007...
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320 Nortel IP Phone 1120E Function Navigation keys Use the Navigation keys to scroll through menus and lists that appear on the LCD display screen. The outer part of this key cluster rocks for up, down, left, and right movements.
322 Nortel IP Phone 1120E The user can originate a call using Autodial or Last Number Redial while manipulating an option. However, the display is not updated with the dialed digits or the Caller ID, and Autodial and Last Number Redial intercept the dialpad.
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324 Nortel IP Phone 1120E • Redial List • Callers List • Password Administration • Virtual Office • Branch Office • Active Call Failover • Enhanced UNIStim Firmware Download • Live Dialpad The IP Phone 1120E supports the following data network features •...
326 Nortel IP Phone 1120E Figure 32 "1120E IP display area" (page 326) shows these three display areas. Figure 32 1120E IP display area Self-labeled line/programmable feature key label display The feature key label area displays a 10-character string for each of the four feature keys.
328 Nortel IP Phone 1120E Two ways to control the menu lock are as follows • DHCP Secure Menu option—the IP Phone processes the secure menu setting retrieved from the Full DHCP response. • Lock Menu option—double-press the Services key to access the Local Tools menu.
330 Nortel IP Phone 1120E Key number mappings at the Call Server align with the IP Phone 2002. For a description of the IP Phone function assignment for each soft key, see Appendix "IP Phone context-sensitive soft keys" (page 561).
Ensure the host Call Server is equipped with the a voice Gateway Media Card and a Signaling Server with the Line TPS application. • If an AC power adapter is required, ensure the approved Nortel global power supply (model number N0089601) is used. See Table 43 "IP Phone 1120E components list"...
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WARNING Use your IP Phone 1120E with the approved Nortel global power supply (model number N0089601). The IP Phone 1120E supports both AC power and Power over LAN options, including IEEE 802.3af Power Classification 3.
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336 Nortel IP Phone 1120E Figure 36 Cable routing tracks Install the Ethernet cable. Connect one end of the supplied Ethernet cable to the back of your phone using the CAT5 connector (LAN Ethernet port), and thread the network cable through the channel (LAN Ethernet port).
Nortel. When you see the text Nortel on the phone, you have 1 second to respond by pressing the four soft keys at the bottom of the display in sequence from left to right, one at a time. If you miss the 1-second response time, the IP Phone 1120E attempts to locate the connect server.
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Installing the IP Phone 1120E Step Action When the Nortel logo appears in the middle of the display, immediately press the four soft keys at the bottom of the display in sequence from left to right. The 3. Network Configuration menu opens.
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340 Nortel IP Phone 1120E • Partial—IP network information (IP address, network mask, and gateway address) are provided by the DHCP server. Enter Server 1 IP address, Server 2 IP address, Port, Action, Retry, and PK numbers manually. • Full—IP network information, Server 1 IP address, Server 2 IP address, and XAS information are provided by the DHCP server.
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342 Nortel IP Phone 1120E Use the Right navigation key to scroll and highlight S2 Action. Press the Enter key to start the edit mode. Use the dialpad to fill in the information. Choose one of the following • for TPS only, enter 1 •...
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344 Nortel IP Phone 1120E Use the Right navigation key to scroll and highlight Ctrl Priority Bits box. Press the Down navigation key to open the list box. Select Auto (default), 1, 2, 3, 4, 5, 6, or 7 from the list.
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Enter key to switch this item on and off. The SRTP media encryption feature provides encrypted media. A preshared secret is embedded in the Nortel IP Phone to generate and to exchange encryption parameters without any Call Server involvement.
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UFTP to download the current firmware. • For CS 1000 Release 5.0, a Signaling Server provides the firmware for the IP Phones. Check the Nortel Web site at www.nortel.com for updated firmware files. For Succession Release 3.0 and CS 1000 Release 4.0, the IP Phone 1120E searches for the TFTP Server for firmware upgrade.
LAN Ethernet port and PC Ethernet Port interfaces. ATTENTION Nortel recommends that autonegotiate mode is used on the network and the IP Phone. Use Full Duplex mode only when the network is forced Full Duplex for 100BT Full Duplex mode; otherwise, a duplex mismatch results.
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348 Nortel IP Phone 1120E Press 3 on the dialpad to access the Network Configuration menu or use the Up/Down navigation keys to scroll and highlight the Network Configuration option. Use the Right navigation key to scroll and highlight the Duplex list.
350 Nortel IP Phone 1120E For further information about TFTP firmware upgrade, see Appendix "TFTP Server" (page 547). Gratuitous Address Resolution Protocol Protection Gratuitous Address Resolution Protocol (GARP) Protection protects the IP Phone 1120E from GARP Spoof attacks on the network. In a GARP Spoof...
352 Nortel IP Phone 1120E Removing an IP Phone 1120E from service Procedure 72 Removing an IP Phone 1120E from service Step Action Disconnect the IP Phone 1120E from the network or turn off the power. The service to the PC is disconnected as well if the PC connects to the IP Phone 1120E.
354 Nortel IP Phone 1140E Introduction This section explains how to install and maintain the IP Phone 1140E. For information about using the IP Phone 1140E, see the IP Phone 1140E User Guide (NN43113-106) or the IP Phone 1140E Getting Started Card (NN43113-103).
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356 Nortel IP Phone 1140E Function Feature Status Lamp When the firmware is updating, the blue Feature Status Lamp indicator indicator flashes. This function requires server support and, therefore, is not available on all phones. Self-labeled line/programma Self-labeled line/programmable key labels are configured for various ble feature keys labels features on the IP Phones.
358 Nortel IP Phone 1140E — Display diagnostics — Local Dialpad Tone — Set Info — Diagnostics — Call Log Options — Ring type — Call Timer — OnHook Default Path — Change Feature Key Label — Name Display Format —...
364 Nortel IP Phone 1140E Context-sensitive soft key label display The context-sensitive soft key label has a maximum of seven characters. Each soft key includes the soft key label and an icon. When a soft key is in use, a triangle icon displays at the beginning of the soft key label, and the label shifts one character to the right.
366 Nortel IP Phone 1140E If you enter an incorrect password, the Local Tools menu does not open. Double-press the Services key to open the password prompt window. Only three incorrect password entries are allowed. Any entry after the three attempts is ignored for 5 minutes.
Ensure the host Call Server is equipped with a Voice Gateway Media Card and a Signaling Server with the Line TPS application. • If an AC power adapter is required, ensure the approved Nortel global power supply (model number N0089601) is used. See Table 48 "IP Phone 1140E component list"...
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370 Nortel IP Phone 1140E Figure 39 Release the IP Phone 1140E from the stand Remove the stand cover. Pull upward on the center catch and remove the stand cover. The cable routing tracks are now accessible. Figure 40 "Stand cover removed" (page 370).
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Installation and configuration 371 WARNING Use your IP Phone 1140E with the approved Nortel global power supply (model number N0089601). The IP Phone 1140E supports both AC power and Power over Ethernet options, including IEEE 802.3af Power Classification 3. To use Power over Ethernet, where power is delivered over the CAT5 cable, the LAN must support Power over Ethernet, and an AC adapter is not required.
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372 Nortel IP Phone 1140E in the stand base marked with the handset symbol. See Figure 42 "Cable routing tracks" (page 372). Figure 42 Cable routing tracks Install the headset (optional). If you are installing a headset, plug the connector into the RJ-9 headset jack on the back of the phone,...
374 Nortel IP Phone 1140E to push the phone towards the base until you hear a click. Ensure the phone is securely locked in to position. —End— Startup sequence When an IP Phone 1140E connects to the network, it must perform a startup sequence.
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Nortel. When you see the text Nortel on the phone, you have 1 second to respond by pressing the four soft keys at the bottom of the display in sequence from left to right, one at a time. If you miss the 1-second response time, the IP Phone 1140E attempts to locate the connect server.
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376 Nortel IP Phone 1140E Use the Right navigation key to scroll and highlight Enable 802.1x (LLDP Enable). check box. For information about 802.1x Authentication, see Appendix "802.1ab Link Layer Discovery Protocol" (page 471). Use the Right navigation key to scroll and highlight DHCP list.
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378 Nortel IP Phone 1140E Use the Right navigation key to scroll and highlight S2 IP. Press the Enter key to start the edit mode. Use the dialpad to fill in the information: S2 IP—the secondary CS 1000 node IP address for the IP Phone...
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380 Nortel IP Phone 1140E If LLDP is disabled, LLDP MED and LLDP VLAN Name modes do not appear in the list. If DHCP is disabled, DHCP does not appear in the list. Use the Right navigation key to scroll and highlight VLAN Filter check box.
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SRTP check box. Press the Enter key to switch this item on and off. The SRTP media encryption feature provides encrypted media. A preshared secret is embedded in the Nortel IP Phone to generate and to exchange encryption parameters without any Call Server involvement.
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Use the dialpad to enter the XAS IP address. The XAS delivers business applications to the IP Phone. For more information about XAS, see Nortel Application Gateway 1000 documentation. If the XAS supports graphical displays, use the Right navigation key to scroll and highlight Graphical XAS check box.
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UFTP to download the current firmware. • For CS 1000 Release 5.0, a Signaling Server provides the firmware for the IP Phones. Check the Nortel Web site at www.nortel.com for updated firmware files. For Succession Release 3.0 and CS 1000 Release 4.0, the IP Phone 1140E searches for the TFTP Server for firmware upgrade.
LAN Ethernet port and PC Ethernet Port interfaces. ATTENTION Nortel recommends that autonegotiate mode is used on the network and the IP Phone. Use Full Duplex mode only when the network is forced Full Duplex for 100BT Full Duplex mode; otherwise, a duplex mismatch results.
386 Nortel IP Phone 1140E For further information about TFTP firmware upgrade, see Appendix "TFTP Server" (page 547). Gratuitous Address Resolution Protocol Protection Gratuitous Address Resolution Protocol (GARP) Protection protects the IP Phone 1140E from GARP Spoof attacks on the network. In a GARP Spoof...
388 Nortel IP Phone 1140E Enter the same TN and Node Number as the IP Phone 1140E you replaced. The Call Server associates the new IP Phone 1140E with the existing TN. —End— Removing an IP Phone 1140E from service...
390 Nortel IP Phone 1150E Introduction This section explains how to install and maintain the IP Phone 1150E. For information about using the IP Phone 1150E, see the IP Phone 1150E User Guide (NN43114-100) or the IP Phone 1150E Getting Started Card (NN43114-101).
392 Nortel IP Phone 1150E Figure 44 IP Phone 1150E Supervisor key configuration You can program the keys indicated with asterisks for different functions. Components and functions This section describes the following components of the IP Phone 1150E • "Keys and functions" (page 392) •...
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394 Nortel IP Phone 1150E Function Copy Press the Copy Key to copy entries to your Personal Directory from other lists, such as the Caller List, Redial List and Corporate Directory. Quit/Stop Press the Quit/Stop key to end an active application.
396 Nortel IP Phone 1150E Table 53 Services menu Press the Services key to access the following items • Telephone Options — Volume Adjustment — Contrast Adjustment — Language — Date/Time — Display diagnostics — Local Dialpad Tone — Set Info —...
398 Nortel IP Phone 1150E Supported features The IP Phone 1150E supports the following telephony features • six self-labeled line/programmable feature keys with labels and indicators Supports up to 12 DNs or features on two pages. Use the Shift/Outbox key to access the second page of DNs or features.
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400 Nortel IP Phone 1150E For more information about LLDP, Appendix "802.1ab Link Layer Discovery Protocol" (page 471). • Secure Real-time Transport Protocol (SRTP) media encryption For more information about SRTP media encryption, see "Features overview" (page 443). • 802.1Q VLAN and 802.1p priority support, industry standards to manage bandwidth use —...
402 Nortel IP Phone 1150E Self-labeled line/programmable feature key label The self-labeled line/programmable feature key label area displays a 10-character string for each of the six self-labeled line/programmable feature keys. Each self-labeled line/programmable feature key includes the key label and an icon. The icon state can be on, off, or flashing. A telephone icon displays the status of the configured DN.
404 Nortel IP Phone 1150E The settings configured in the Lock Menu sub menu override the settings received from the DHCP string. For more information about 4. Lock Menu manual user settings, see Appendix "Configuring the Local Tools menu" (page 473).
406 Nortel IP Phone 1150E Table 55 ACD default Agent fixed feature keys Key number Response Description Key 12 Not Ready Key 13 Make Set Busy Key 14 Call Supervisor Key 15 Emergency The In-Calls key mirrors the programming of key 0; it is not separately programmable.
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2.1 m (7-ft) CAT5 Ethernet cable • Getting Started Card If you are using local power, the approved Nortel global power supply and a standard local power cord must be ordered separately. IP Phone 1150E with Agent icon keycaps NTYS06AA...
Ensure the host Call Server is equipped with a voice Gateway Media Card and a Signaling Server with the Line TPS application. • If an AC power adapter is required, ensure the approved Nortel global power supply (model number N0089601) is used. See Table 57 "IP Phone 1150E component list"...
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410 Nortel IP Phone 1150E Figure 46 Release the IP Phone 1150E from the stand Remove the stand cover. Pull upward on the center catch and remove the stand cover. The cable routing tracks are now accessible. Figure 47 "Remove the stand cover" (page 411).
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WARNING Use your IP Phone 1150E with the approved Nortel global power supply (model number N0089601). The IP Phone 1150E supports both AC power and Power over Ethernet options, including IEEE 802.3af Power Classification 3.
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412 Nortel IP Phone 1150E Figure 48 IP Phone 1150E connections Install the headset. If you are installing a headset, plug the connector into the RJ-9 headset jack, and thread the headset cord along with the handset cord through the channels in the stand, so that the headset cord exits the channel.
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414 Nortel IP Phone 1150E CAUTION Damage to Equipment Do not plug any device into your IP Phone 1150E Ethernet port other than a PC. The IP Phone 1150E does not support multiple devices connected through the PC Ethernet port.
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Nortel. When you see the text Nortel on the phone, you have 1 second to respond by pressing the four soft keys at the bottom of the display in sequence from left to right, one at a time. If you miss the 1-second response time, the IP Phone 1150E attempts to locate the connect server.
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418 Nortel IP Phone 1150E Gateway—the default gateway for the IP Phone 1150E on the LAN segment to which it connects Use the Right navigation key to scroll and highlight S1 IP. Press the Enter key to start the edit mode. Use the dialpad to fill in the information: S1 IP—the primary CS 1000 node IP address for the IP Phone...
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420 Nortel IP Phone 1150E # 6 = F Use the Right navigation key to scroll and highlight Ntwk Port Speed box. Press the Down navigation key to open the list box. Use the Up/Down navigation keys to scroll and highlight one of the following options •...
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SRTP check box. Press the Enter key to switch this item on and off. The SRTP media encryption feature provides encrypted media. A preshared secret is embedded in the Nortel IP Phone to generate and to exchange encryption parameters without any Call Server involvement.
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Use the dialpad to enter the XAS IP address. The XAS delivers business applications to the IP Phone. For more information about XAS, see Nortel Application Gateway 1000 documentation. If the XAS supports graphical displays, use the Right navigation key to scroll and highlight Graphical XAS check box.
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UFTP to download the current firmware. • For CS 1000 Release 5.0, a Signaling Server provides the firmware for the IP Phones. Check the Nortel Web site at www.nortel.com for updated firmware files. For Succession Release 3.0 and CS 1000 Release 4.0, the IP Phone 1150E searches for the TFTP Server for firmware upgrade.
LAN Ethernet port and PC Ethernet Port interfaces. ATTENTION Nortel recommends that autonegotiate mode is used on the network and the IP Phone. Use Full Duplex mode only when the network is forced Full Duplex for 100BT Full Duplex mode; otherwise, a duplex mismatch results.
426 Nortel IP Phone 1150E Press Enter to exit the edit mode. Press the Apply&Reset soft key to save the changes and to restart the IP Phone 1150E. The firmware settings are read and are applied to UPLINK and the PC Ethernet Port.
428 Nortel IP Phone 1150E b. Set the password as non-NULL. Press OK when the node number displays. Then the node password is enabled and a password screen displays. Go to is not NULL Step the node password is disabled a TN screen displays.
Services Fundamentals—Book 2 of 6 (NN43001-106). Corporate Directory is not supported on the IP Phone 2001, IP Audio Conference Phone 2033, or IP Phone 1110. Personal Directory Personal Directory allows an end user to create and control a personal directory.
Virtual Office 445 Redial List is not supported on the IP Phone 2001, IP Audio Conference Phone 2033, or IP Phone 1110. Callers List Callers List is a call log feature whose content is generated by the system during call processing. The list resides in the Application Server. An end user can scroll through a list of up to 100 entries of the most recent calls received by the IP Phone and call a selected telephone number.
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Phase II IP Phone 2001, Phase II IP Phone 2002, Phase II IP Phone 2004, and IP Phone 1110—Procedure 88 "Enabling SRTP media encryption on a Phase II IP Phone and IP Phone 1110" (page 450) • IP Phone 2007—Procedure 89 "Enabling SRTP media encryption on an IP Phone 2007"...
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90 "Enabling SRTP media encryption on an IP Phone 1120E, IP Phone 1140E, or IP Phone 1150E" (page 451) Procedure 88 Enabling SRTP media encryption on a Phase II IP Phone and IP Phone 1110 Step Action Disconnect then reconnect the power on the IP Phone to reset it.
Consult the dealer or an experienced radio/TV technician for help. The user should not make changes or modifications not expressly approved by Nortel Networks. Any such changes could void the user authority to operate the equipment. This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à...
EU Countries—This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from www.nortel.com or from the Nortel Networks GmbH address: Ingolstaedter Strasse 14-18, 80807 Munich Germany. Australia: AS/ACIF S004—Voice Frequency Performance Requirements for Customer Equipment...
IP Phone chapter for AC adapter descriptions and product codes. If you are using local power with the IP Phone 1110, IP Phone 1120E, IP Phone 1140E, IP Phone 1150E, you must use the AC adapter (model number N0089601) only.
"Configuring the Local Tools options" (page 473) Introduction This section describes the Local Tools menu for the IP Phone 1110, IP Phone 1120E, IP Phone 1140E, and the IP Phone 1150E. For information about the IP Phone 2007 Local Tools menu, see Figure 16 "IP Phone 2007"...
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Saver tools. Contrast adjusts the viewing angle of the display. Screen Saver controls how long the display remains lit if the phone is inactive. Nortel recommends you use the Telephone Options menu to adjust the contrast. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard...
The Tools menu is unlocked, and remains active for five minutes. —End— Local Tools menu This section describes the Local Tools menu options for the IP Phone 1110. Figure 55 "IP Phone 1110 Local Tools menu" (page 478)shows the Local Tools menu for the IP Phone 1110.
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478 Appendix E Configuring the Local Tools menu Figure 55 IP Phone 1110 Local Tools menu Preferences The Preferences submenu offers the following choices • 1. Contrast • 2. Language • 3. Backlight Timer 1. Contrast The Contrast tool adjusts the contrast of the LCD display screen on the IP Phone.
"Network diagnostic utilities" (page 484). The IP Phone 2007, IP Phone 1110, IP Phone 1120E, IP Phone 1140E, and the IP Phone 1150E use a graphic-based method to access Local Diagnostics through the Local Tools menu. For information about Local Diagnostics for the IP Phone 2007, see "Local Diagnostics for the IP Phone...
"Set IP Information" (page 510). ATTENTION Nortel recommends partial DHCP configuration for IP Phones residing behind a NAT router unless the NAT router supports special configuration of the DHCP server. For more information, see IP Line Fundamentals (NN43100-500). General Information The General Information menu displays information about the IP Phone.
Local Diagnostics for the IP Phone 1120E, IP Phone 1140E, and IP Phone 1150E This section describes the Local Diagnostics for the IP Phone 1120E, IP Phone 1140E, IP Phone 1150E, and IP Phone 1110. Figure 69 "Local Diagnostics menu" (page 520) shows the Local Diagnostic menu for the IP Phone 1140E.
To reduce the number of retries and error messages, manage the download process by staggering the times the IP Phones download the firmware. Nortel has tested the following TFTP Servers. They are listed in order of preference: •...
Updating IP Phones firmware 549 Updating IP Phones firmware The latest IP Phone firmware files are found on the Nortel Web site. When the firmware is uploaded to the TFTP Server, the files must be unzipped. The zip file contains the .bin file. It can also contain other supporting notes and configuration files.
Step Action ATTENTION Nortel recommends that the user ends an active call before performing firmware upgrade otherwise results can be unpredictable. Download the latest IP Phones firmware from the Nortel Web site. Load the latest version of the IP Phones firmware and place it on the TFTP Server.
TFTP download. This method requires the TFTP Server to store the .cfg and 0625Cxx.bin files for the IP Phone in the root directory. For example, the IP Phone 1110, IP Phone 1120E, IP Phone 1140E, and IP Phone 1150E require the following files: •...
SECURITY_MODE For future use. Procedure 135 "Updating the firmware" (page 553) to upgrade the firmware for the IP Phone 1110, IP Phone 1120E, IP 1140E, and IP Phone 1150E, using automatic TFTP download during bootup. Procedure 135 Updating the firmware...
1. If BootC is damaged from a power reset, hold down the [Up] and [3] keys to use the backup BootC. When Nortel appears on the screen, press the soft keys 1,2,3,4 in sequence (left to right). BootC goes to manual configuration. If you miss this step, and the phone begins to register to the TPS, repeat step 1.
(page 557) describes the fields in the configuration file on the TFTP Server for downloadable fonts. The section [FONTxx] indicates the font file. Set the download mode to AUTO or FORCED. Nortel recommends that you set DOWNLOAD_MODE to AUTO. Table 77 Fields in the TFTP configuration file for downloadable fonts...
IT Character Set Report. Figure 77 Sample of the font configuration file For information about downloading the font file from the Nortel Web site, see IP Line Fundamentals (NN43100-500). Procedure 137 Downloading a font file...
483 IP Phone 1110 277 Key expansion module register 303, 311 configuration 203 user ID 296 connection 207 IP Phone 1110 display characteristics 284 Description 201, 431 IP Phone 1120E display 202 user ID 338 features 202 IP Phone 1150E...
Trivial File Transfer Protocol 547 error messages 513 registry key 268 removing User ID MVC 2050 266 IP Phone 1110 296 Reserved keys IP Phone 1120E 338 IP Phone Softphone 2050 231 IP Phone 1150E 415 Ring again key IP Phone 2001 39...
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