Nortel 1110 Fundamentals
Nortel 1110 Fundamentals

Nortel 1110 Fundamentals

Nortel communication server 1000
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Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368
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Summary of Contents for Nortel 1110

  • Page 1: Ip Phones Fundamentals

    Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368...
  • Page 2 Nortel, the Nortel logo, the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks. The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Nortel Networks is under license.
  • Page 3: Revision History

    Mobile Voice Client (MVC) 2050. March 2007 Standard 22.00. This document is up-issued to support Communication Server 1000 Release 4.5. This document is up-issued to support the addition of the IP Phone 1110. January 2007 Standard 21.00. Not issued. November 2006 Standard 20.00.
  • Page 4: August

    456 due to CR Q01233903. November 2005 Standard 8.00. This document is up-issued to support the addition of IP Phone 1140E. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 5: Table Of Contents

    Standard 3.00. This document is up-issued to support Communication Server 1000 Release 4.0. June 2004 Standard 2.00. This document is up-issued to include the Nortel Networks Mobile Voice Client 2050. October 2003 Standard 1.00. This document is a new NTP for Succession 3.0 Software. It was created to support a restructuring of the Documentation Library.
  • Page 6 6 Revision history Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 7 How to get Help Getting help from the Nortel Web site 25 Getting help over the phone from a Nortel Solutions Center 25 Getting help from a specialist by using an Express Routing Code 25 Getting help through a Nortel distributor or reseller 26...
  • Page 8 First-time installation 106 Configuring the IP Phone 2004 107 Startup sequence 109 Full Duplex mode 126 Gratuitous Address Resolution Protocol Protection 128 Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 9: Contents

    Contents 9 Extensible Authentication Protocol Redeploying an IP Phone 2004 128 Replacing an IP Phone 2004 129 Removing an IP Phone 2004 from service 130 Nortel IP Audio Conference Phone 2033 Contents 131 Introduction 131 Description 132 Extension microphones 133...
  • Page 10 IP Phone 2002 209 IP Phone 2004 210 Virtual Office 210 Firmware 210 Nortel IP Softphone 2050 Contents 211 Introduction 211 Description 212 Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 11 License Server components 227 Provisioning a License Server 227 Starting the License Server Manager 228 Configuring redundant License Servers 229 License file Nortel Keycode Retrieval System 230 Key number assignments 230 Minimum system requirements 231 System components 232 Before you begin 233 First-time installation 234 Installing the IP Softphone 2050 for the first time 234...
  • Page 12 Description 249 Features 250 Display characteristics 250 Configuration 250 Installation 251 Operation 252 Nortel WLAN Handset 2210, WLAN Handset 2211, WLAN Handset 2212, WLAN Handset 6120, and WLAN Handset 6140 Nortel Mobile Voice Client 2050 Contents 255 Introduction 255 Description 256...
  • Page 13: Contents

    Key number assignments 287 Package components 288 Installation and configuration 289 Before you begin 290 First-time installation 290 Configuring the IP Phone 1110 290 Startup sequence 295 Installing the IP Phone 1110 296 Full Duplex mode 312 TFTP firmware upgrade...
  • Page 14 14 Contents Gratuitous Address Resolution Protocol Protection 314 Extensible Authentication Protocol Redeploying an IP Phone 1110 314 Replacing an IP Phone 1110 315 Removing an IP Phone 1110 from service 316 Nortel IP Phone 1120E Contents 317 Introduction 317 Description 318...
  • Page 15: Contents

    Self-labeled line/programmable feature key label 402 Information line display 402 Context-sensitive soft key label 402 Cleaning the IP Phone display screen 402 Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 16 Services key operation 440 Display diagnostics 440 Firmware 442 Features overview Contents 443 Introduction 443 Corporate Directory 444 Personal Directory 444 Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 17: Contents

    Introduction 469 Extensible Authentication Protocol 469 Authorization Appendix D 802.1ab Link Layer Discovery Protocol Contents 471 Introduction 471 Description 471 Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 18 Introduction 547 TFTP Server planning 547 Pre-download checklist 548 Updating IP Phones firmware 549 Updating the IP Phone 2007 firmware 550 Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 19 Removing an IP Audio Conference Phone 2033 from service 164 Procedure 33 Connecting an extension microphone to the IP Audio Conference Phone 2033 164 Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 20 Procedure 58 Installing the IP Phone 1110 for the first time using manual configuration 297 Procedure 59 Installing an IP Phone 1110 for the first time using DHCP 304 Procedure 60 Enabling Full Duplex mode 312 Procedure 61 Checking Ethernet Statistics 313...
  • Page 21 Connecting the Expansion Module to the IP Phone 435 Procedure 88 Enabling SRTP media encryption on a Phase II IP Phone and IP Phone 1110 450 Procedure 89 Enabling SRTP media encryption on an IP Phone 2007 450 Procedure 90...
  • Page 22 Procedure 135 Updating the firmware 553 Procedure 136 Upgrading the firmware using BootC 554 Procedure 137 Downloading a font file 558 Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 23: New In This Release

    This document contains description, installation, and administration information for the following: • Nortel IP Audio Conference Phone 2033 • Nortel IP Phone 2001, IP Phone 2002, IP Phone 2004, and IP Phone 2007 • Nortel IP Phone Key Expansion Module (KEM) •...
  • Page 24 To access Nortel documentation online, click the Technical Documentation link under Support on the Nortel home page: www.nortel.com CD-ROM To obtain Nortel documentation on CD-ROM, contact your Nortel customer representative. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007...
  • Page 25: How To Get Help

    How to get Help This chapter explains how to get help for Nortel products and services. Getting help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: www.nortel.com/support This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products.
  • Page 26: Getting Help Through A Nortel Distributor Or Reseller

    26 How to get Help www.nortel.com/erc Getting help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller.
  • Page 27: Nortel Ip Phone 2001

    Procedure 1 "Configuring the IP Phone 2001" (page 37) • Procedure 2 "Installing the IP Phone 2001 for the first time using manual configuration" (page 40) Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 28: Description

    28 Nortel IP Phone 2001 • Procedure 3 "Installing an IP Phone 2001 for the first time using DHCP" (page 47) • Procedure 4 "Enabling Full Duplex mode" (page 54) • Procedure 5 "Checking Ethernet Statistics" (page 55) • Procedure 6 "Changing the TN of an existing IP Phone 2001" (page 56) •...
  • Page 29: Components And Functions

    Press the Goodbye key to terminate an active call. Services menu Table 2 "Services menu" (page 30) shows the Services menu. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 30: Supported Features

    30 Nortel IP Phone 2001 Table 2 Services menu Services key Press the Services key to access the following items: • Telephone Options — Volume adjustment — Contrast adjustment — Language — Date/Time — Local DialPad Tone — Set Info —...
  • Page 31 VoIP Fundamentals (NN43001-260). • 802.1x Port-based network access control, industry standards to pass Extensible Authentication Protocol (EAP) over a LAN Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 32: Features Not Supported

    32 Nortel IP Phone 2001 For more information about 802.1x port-based network access control, Appendix "802.1x Port-based network access control" (page 469). • integrated hardware to support Power over Ethernet (PoE) for IEEE 802.3af Power Classification 2 • Gratuitous Address Resolution Protocol (GARP) Protection...
  • Page 33 (If the label is six characters in length, the last or rightmost character is truncated.) If a feature is enabled, the icon state turns Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 34: Key Number Assignments

    34 Nortel IP Phone 2001 to On. The icon remains in the on state until the feature key is pressed again. This cancels the enabled feature and turns the icon off, and returns the soft key label to its original state.
  • Page 35 Power transformer AC to AC, direct plug-in, 8 W, 100 VAC, 50 Hz, to A0828858 16 VAC at 500 mA Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 36: Installation And Configuration

    36 Nortel IP Phone 2001 For more information, and for information about previous versions of the IP Phone, contact your Nortel representative. Installation and configuration The following sections provide a step-by-step guide to install and configure the IP Phone 2001: •...
  • Page 37 Form a small bend in the cable and then thread the adapter cord through the channels in the stand. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 38 38 Nortel IP Phone 2001 Secure the IP Phone footstand to the base of the IP Phone. Use the angle adjustment grip on the top back of the IP Phone to adjust the position. CAUTION Damage to Equipment Do not plug any device into your IP Phone 2001 Ethernet port other than one PC.
  • Page 39 40). To install the IP Phone 2001 for the first time using DHCP, use Procedure 3 "Installing an IP Phone 2001 for the first time using DHCP" (page 47). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 40 There are only four seconds between plugging in the IP Phone 2001 power transformer and the appearance of the Nortel logo in the middle of the display. When you see the logo, you have 1 second to respond by pressing the four soft keys at the bottom of the display in sequence from left to right, one at a time.
  • Page 41 The primary CS 1000 node IP address for the IP Phone 2001. S1 Port This is a fixed value: 4100 Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 42 42 Nortel IP Phone 2001 S1 action Choose one of the following: • for TPS only, enter 1 • for TPS and Secure Multimedia Controller, enter 6 or 1 For more information about Secure Multimedia Controller, see Secure Multimedia Controller Implementation Guide (NN43001-325).
  • Page 43 Speed is set to 0 for Auto. 802.1Q (0-No, 1-Yes) Default 1 (for Yes). You are not prompted for 802.1Q if LLDP is not enabled. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 44 44 Nortel IP Phone 2001 Data VLAN? (0-N, 1-Y) Default 0 (for No). VLAN settings on the PC port of the IP Phone 2001 is used for the initial DHCP discovery and not for PC traffic, because the IP Phone 2001 does not have a PC port.
  • Page 45 UFTP to download the current firmware. • For CS 1000 Release 5.0 and later, a Signaling Server provides the firmware for the IP Phones. Check the Nortel Web site at www.nortel.com for updated firmware files. For Succession Release 3.0 and CS 1000 Release 4.0, the IP Phone 2001 searches for the TFTP Server for firmware upgrade.
  • Page 46 46 Nortel IP Phone 2001 The Enhanced UNIStim firmware download is supported on CS 1000 Release 4.5 or later. The Enhanced UNIStim firmware download feature for IP Phones improves the delivery of new firmware to IP Phones. For further information about Enhanced UNIStim Firmware Download, see IP Line Fundamentals (NN43100-500).
  • Page 47 There are only four seconds between plugging in the IP Phone 2001 power transformer and the appearance of the Nortel logo in the middle of the display. When you see the logo, you have 1 second to respond by pressing the four soft keys at the bottom of the display in sequence from left to right, one at a time.
  • Page 48 48 Nortel IP Phone 2001 By default, Full DHCP is configured on the IP Phone 2001. Depending on the configuration requirements, you can change the IP Phone 2001 configuration to allow the following IP address assignments: • Static—enter all parameters •...
  • Page 49 S2 action Same as S1. You are not prompted for S2 PK if the S2 action is set to 1. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 50 50 Nortel IP Phone 2001 Screen prompt Description S2 retry count Same as S1. S2 PK To manually configure the PK, set the Action Byte to 6. After you enter the PK, apply the changes and then change the Action Byte to 1, if required.
  • Page 51 You are not prompted for LLDP VLAN if VLAN is not set to Auto (2- Auto), or if LLDP is not enabled. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 52 firmware (at the prompt accept the default entry of 0.0.0.0) or UFTP to download the current firmware. • For CS 1000 Release 5.0, a Signaling Server provides the firmware for the IP Phones. Check the Nortel Web site at www.nortel.com for updated firmware files. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard...
  • Page 53 Check for a dial tone and the correct DN above the display. (Optional) Customize the feature keys as required. For more information, see IP Phone 2001 User Guide (NN43115-102). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 54: Full Duplex Mode

    LAN Ethernet port and PC Ethernet Port interfaces. ATTENTION Nortel recommends that autonegotiate mode is used on the network and the IP Phone. Use Full Duplex mode only when the network is forced Full Duplex for 100BT Full Duplex mode; otherwise, a duplex mismatch results.
  • Page 55: Gratuitous Address Resolution Protocol Protection

    In this scenario, all traffic from the victim machine flows through the malicious device. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 56: Extensible Authentication Protocol

    56 Nortel IP Phone 2001 To enable GARP Protection during configuration, see Procedure 2 "Installing the IP Phone 2001 for the first time using manual configuration" (page Procedure 3 "Installing an IP Phone 2001 for the first time using DHCP" (page 47).
  • Page 57: Replacing An Ip Phone 2001

    Removing an IP Phone 2001 from service Step Action Disconnect the IP Phone 2001 from the network or turn off the power. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 58 58 Nortel IP Phone 2001 If the IP Phone 2001 was automatically configured, the DHCP lease expires and the IP address returns to the available pool. In LD 11, enter OUT at the TN prompt. —End— Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard...
  • Page 59: Nortel Ip Phone 2002

    Procedure 9 "Configuring the IP Phone 2002" (page 71). • Procedure 10 "Installing the IP Phone 2002 for the first time using manual configuration" (page 75). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 60: Description

    60 Nortel IP Phone 2002 • Procedure 11 "Installing an IP Phone 2002 for the first time using DHCP" (page 82). • Procedure 12 "Enabling Full Duplex mode" (page 91). • Procedure 13 "Checking Ethernet Statistics" (page 91). • Procedure 14 "Changing the TN of an existing IP Phone 2002" (page 92).
  • Page 61: Components And Functions

    IP Phone 2002 keys and functions Function Speaker Press the Line key to activate the speaker for on-hook dialing and listening. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 62 62 Nortel IP Phone 2002 Function Programmable line Programmable line (DN)/feature keys (self-labeled) are configured for (DN)/feature keys various features on the IP Phone. One must be the prime DN key. (self-labeled) A steady LCD light beside a line (DN) key indicates the feature or line is active.
  • Page 63: Services Menu

    — Call Timer — Live Dialpad • Password Administration • Virtual Office Login and Virtual Office Logout (if Virtual Office is configured) Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 64: Supported Features

    64 Nortel IP Phone 2002 • Test Local Mode and Resume Local Mode (if Branch Office is configured) Double-press the Services key to access Network diagnostic utilities. For more information about Network diagnostic utilities, see Appendix "IP Phone diagnostic utilities" (page 483).
  • Page 65 This prevents the Data VLAN broadcast traffic from reaching the IP Phone. For more information, see Appendix "802.1Q VLAN Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 66: Features Not Currently Supported

    66 Nortel IP Phone 2002 description" (page 461)Converging the Data Network with VoIP Fundamentals (NN43001-260). • 802.1x Port-based network access control, industry standards to pass Extensible Authentication Protocol (EAP) over a LAN For more information about 802.1x port-based network access control, Appendix "802.1x Port-based network access control"...
  • Page 67: Cleaning The Ip Phone Display Screen

    (if the IP Phone is in an idle state) or Call Timer (if provisioned in the Telephone options menu) Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 68: Soft Key Label Display

    68 Nortel IP Phone 2002 The information in the display area changes, according to the call-processing state and active features. Because the IP Phone 2002 only has a one-line information display area, you are prompted to scroll through any additional lines of information.
  • Page 69: Package Components

    IP Phone 2002 (Charcoal with Bezel) with English text label keycaps NTDU91BB70 IP Phone 2002 (Charcoal with Bezel) with English text label keycaps NTDU91BC70E6 (RoHS) Replacement parts Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 70: Installation And Configuration

    70 Nortel IP Phone 2002 7-ft. Cat5 Ethernet cable A0648375 Handset, Ethergray A0788874 Handset, Charcoal A0758634 Handset cord, Ethergray A0897725 Handset cord, Charcoal N0000763 Footstand, Charcoal (used for Ethergray and Charcoal models) A0891619 IP Phone 2001/2002/2004 Power Adaptors Power transformer (117/120 VAC 50/60 Hz) (North America)
  • Page 71: First-Time Installation

    For more information about configuring the IP Phone 2002 using LD 11, see Software Input Output Administration (NN43001-611). Connect the IP Phone 2002 components: Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 72 72 Nortel IP Phone 2002 a. Connect one end of the handset cord to the handset jack on the back of the IP Phone (identified with a handset icon). b. Connect the other end of the handset cord to the handset.
  • Page 73 (page 75) to install the IP Phone 2002 for the first time using manual configuration, or use Procedure 11 Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 74: Startup Sequence

    74 Nortel IP Phone 2002 "Installing an IP Phone 2002 for the first time using DHCP" (page to install the IP Phone 2002 for the first time using DHCP. —End— Startup sequence When an IP Phone 2002 connects to the network, it must perform a startup sequence.
  • Page 75 There are only four second(s) between plugging in the IP Phone 2002 power transformer and the appearance of the Nortel logo in the middle of the display. When you see the logo, you have one second to respond by pressing the four soft keys at the bottom of the display in sequence from left to right, one at a time.
  • Page 76 76 Nortel IP Phone 2002 By default, Full DHCP is configured on the IP Phone 2002. Depending on the configuration requirements, you can change the IP Phone 2002 configuration to allow the following IP address assignments: • Static—enter all parameters •...
  • Page 77 Multimedia Controller to which the IP Phone connects. If you use a Secure Multimedia Controller, enter a 16-digit hexadecimal number. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 78 78 Nortel IP Phone 2002 Screen prompt Description To enter ALPHA digits from A to F, enter the following: #1 = A #2 = B #3 = C #4 = D #5 = E #6 = F Cfg XAS? (0-No,1-Yes)
  • Page 79 1 = 10 BT 2 = 100 BT You are not prompted for Speed if PC Port is set to 0 for Off. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 80 80 Nortel IP Phone 2002 Screen prompt Description Duplex (0-A, 1-F, 2-H) Default 1 (for Auto). 0 = Auto 1 = Full 2 = Half You are not prompted for Duplex if PC Port is set to 0 for Off and if Speed is set to 0 for Auto.
  • Page 81 UFTP to download the current firmware. • For CS 1000 Release 5.0, a Signaling Server provides the firmware for the IP Phones. Check the Nortel Web site at www.nortel.com for updated firmware files. For Succession Release 3.0 and CS 1000 Release 4.0, the IP Phone 2002 searches for the TFTP Server for firmware upgrade.
  • Page 82 There are only 4 seconds between plugging in the IP Phone 2002 power transformer and the appearance of the Nortel logo in the middle of the display. When you see the logo, you have 1 second to respond by pressing the four soft keys at the bottom of the display in sequence from left to right, one at a time.
  • Page 83 • the default Gateway for the IP Phone 2002 on the LAN segment to which it connects Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 84: Ip Phone

    84 Nortel IP Phone 2002 • the S1 IP (the primary CS 1000 node IP address of the IP Phone) • the S1 action • the S1 retry count (this is the number of times the IP Phone attempts to connect to the server) •...
  • Page 85: Nortel Communication Server 1000

    To enter ALPHA digits from A to F, enter the following: #1 = A #2 = B #3 = C Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 86 86 Nortel IP Phone 2002 Screen prompt Description #4 = D #5 = E #6 = F Cfg XAS? (0-No,1-Yes) Default 0 (for No). If no External Application Server (XAS) is present, enter 0 (for No). You are not prompted to enter the XAS IP address.
  • Page 87 You are not prompted for Media pBits if 802.1Q is not enabled. PC Port? (0-Off, 1-On) Default 1 (for On). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 88 88 Nortel IP Phone 2002 Screen prompt Description Speed (0-A, 1-10, 2-100) Default 0 (for Auto). 0 = Auto 1 = 10 BT 2 = 100 BT You are not prompted for Speed if PC Port is set to 0 for Off.
  • Page 89 0.0.0.0) or UFTP to download the current firmware. • For CS 1000 Release 5.0, a Signaling Server provides the firmware for the IP Phones. Check the Nortel Web site at www.nortel.com for updated firmware files. For Succession Release 3.0 and CS 1000 Release 4.0, the IP Phone 2002 searches for the TFTP Server for firmware upgrade.
  • Page 90: Full Duplex Mode

    LAN Ethernet port and PC Ethernet Port interfaces. ATTENTION Nortel recommends that autonegotiate mode is used on the network and the IP Phone. Use Full Duplex mode only when the network is forced Full Duplex for 100BT Full Duplex mode; otherwise, a duplex mismatch results.
  • Page 91 Enabling Full Duplex mode Step Action Reset the phone by disconnecting and reconnecting power. When the Nortel logo appears in the middle of the display, press each soft key in sequence. See Procedure 9 "Configuring the IP Phone 2002" (page 71).
  • Page 92: Gratuitous Address Resolution Protocol Protection

    92 Nortel IP Phone 2002 — Link: UP — Duplex: Full — Speed: 10 (Mb) or 100(Mb) — Auto-Negotiate Capability: N — Auto-Negotiate Completed: N —End— Gratuitous Address Resolution Protocol Protection Gratuitous Address Resolution Protocol (GARP) Protection prevents the IP Phone 2002 from GARP Spoof attacks on the network.
  • Page 93: Replacing An Ip Phone 2002

    Obtain the node and TN information of the phone you want to replace. Disconnect the IP Phone 2002 that you want to replace. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 94: Removing An Ip Phone 2002 From Service

    94 Nortel IP Phone 2002 Follow Procedure 9 "Configuring the IP Phone 2002" (page 71) Procedure 10 "Installing the IP Phone 2002 for the first time using manual configuration" (page 75) Procedure 11 "Installing an IP Phone 2002 for the first time using DHCP" (page 82) to install and configure the IP Phone 2002.
  • Page 95: Nortel Ip Phone 2004

    (page 110). • Procedure 19 "Installing an IP Phone 2004 for the first time using DHCP" (page 118). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 96: Description

    96 Nortel IP Phone 2004 • Procedure 20 "Enabling Full Duplex mode" (page 127). • Procedure 21 "Checking Ethernet Statistics" (page 127). • Procedure 22 "Changing the TN of an existing IP Phone 2004" (page 128). • Procedure 23 "Replacing an IP Phone 2004" (page 129).
  • Page 97: Components And Functions

    Press the Shift key to switch between two feature key pages and access an additional six lines/features. Message (Inbox) Press the Message (Inbox) key to access your voice mailbox. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 98: Services Menu

    98 Nortel IP Phone 2004 Function Quit Press the Quit key to end an active application. Pressing the Quit key does not affect the status of the calls currently on your IP Phone. Directory Press the Directory key to access Directory services.
  • Page 99: Supported Features

    • six specialized feature keys — Quit — Directory — Message/Inbox — Shift/Outbox — Services Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 100 100 Nortel IP Phone 2004 — Copy • six call-processing fixed keys — Mute — Handsfree — Goodbye — Expand to PC — Headset — Hold • Call Duration Timer • ability to change the programmable line (DN)/feature key labels •...
  • Page 101: Features Not Currently Supported

    You can add an IP Phone Key Expansion Module (KEM) to provide additional lines and features, Direct Station Select, and Busy Lamp Field functionality. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 102: Display Characteristics

    102 Nortel IP Phone 2004 For further information about Central Answering Position, see Central Answering Position Implementation Guide (NN43011-501). Display characteristics An IP Phone 2004 has three major display areas: • "Programmable line (DN)/feature key label display" (page 103) •...
  • Page 103: Programmable Line (Dn)/Feature Key Label Display

    These keys can be any DN or feature except for Message Waiting and those configured on keys 17 to 26. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 104: Package Components

    104 Nortel IP Phone 2004 You can assign a maximum of nine functions to the four soft-labeled, predefined context-sensitive soft keys. Because the context-sensitive soft keys are predefined, the user cannot change the key number assignment. Functions are assigned to the context-sensitive soft keys in layers in LD 11.
  • Page 105 Power transformer AC to AC, direct plug-in, 8 W, 100 VAC, 50 Hz, to 16 A0828858 VAC at 500 mA For more information, and for information about previous versions of the IP Phone, contact your Nortel representative. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007...
  • Page 106: Installation And Configuration

    106 Nortel IP Phone 2004 Installation and configuration The following sections provide a step-by-step guide to install and configure the IP Phone 2004: • "Before you begin" (page 106) • "First-time installation" (page 106) • "Configuring the IP Phone 2004" (page 107) •...
  • Page 107: Configuring The Ip Phone 2004

    IP Phone (identified with a PC icon, see Figure 9 "IP Phone 2004 Ethernet network connections" (page 108)) and the other end into the computer. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 108 108 Nortel IP Phone 2004 CAUTION Damage to Equipment Do not plug any device into your IP Phone 2004 Ethernet port other than one PC. The IP Phone 2004 does not support multiple devices connected through the PC Ethernet port.
  • Page 109: Startup Sequence

    Manually entered or automatically retrieved through Partial or Full DHCP. Default Gateway Address Manually entered or automatically retrieved through Partial or Full DHCP. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 110 There are only four seconds between plugging in the IP Phone 2004 power transformer and the appearance of the Nortel logo in the middle of the display. When you see the logo, you have one second to respond by pressing the four soft keys at the bottom of the display in sequence from left to right, one at a time.
  • Page 111 LAN segment to which it connects. Enter the information for the primary Connect Server (S1) and the secondary Connect Server (S2): Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 112 112 Nortel IP Phone 2004 Screen prompt Description S1 IP The primary CS 1000 node IP address for the IP Phone 2004. S1 Port This is a fixed value: 4100 S1 action Choose one of the following: • for TPS only, enter 1.
  • Page 113 1 = 10 BT 2 = 100 BT You are not prompted for Speed if PC Port is set to 0 for Off. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 114 114 Nortel IP Phone 2004 Screen prompt Description Duplex (0-A, 1-F, 2-H) Default 1 (for Auto). 0 = Auto 1 = Full 2 = Half You are not prompted for Duplex if PC Port is set to 0 for Off or if Speed is set to 0 for Auto.
  • Page 115 Default 0 (for No). You are not prompted for Data VLAN if PC port is set to 0 for Off. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 116 UFTP to download the current firmware. • For CS 1000 Release 5.0, a Signaling Server provides the firmware for the IP Phones. Check the Nortel Web site at www.nortel.com for updated firmware files. For Succession Release 3.0 and CS 1000 Release 4.0, the IP Phone 2004 searches for the TFTP Server for firmware upgrade.
  • Page 117 There are only four seconds between plugging in the IP Phone 2004 power transformer and the appearance of the Nortel logo in the middle of the display. When you see the logo, you have one second to respond by pressing the four soft keys at the bottom of the display in sequence from left to right, one at a time.
  • Page 118: Network Access Control

    Installing an IP Phone 2004 for the first time using DHCP Step Action When the Nortel logo appears in the middle of the display, immediately press the four soft keys at the bottom of the display in sequence from left to right.
  • Page 119: A Dhcp Server And Dhcp Relay Agents Must Also Be Installed

    The primary CS 1000 node IP address for the IP Phone 2004. S1 Port This is a fixed value: 4100. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 120 120 Nortel IP Phone 2004 Screen prompt Description S1 action Choose one of the following: • for TPS only, enter 1. • for TPS and Secure Multimedia Controller, enter 6 or 1. For more information about Secure Multimedia Controller, see Secure Multimedia Controller Implementation Guide (NN43001-325).
  • Page 121 You are not prompted to enter the XAS IP address. XAS IP: Enter the IP address of the XAS server. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 122 122 Nortel IP Phone 2004 Screen prompt Description Speed (0-A, 1-10, 2-100) Network interface port speed. Default 0 (for Auto) 0 = Auto 1 = 10 BT 2 = 100 BT You are not prompted for Speed if PC Port is set to 0 for Off.
  • Page 123 You are not prompted for Media pBits if 802.1Q is not enabled. PC Port? (0-Off, 1-On) Default 1 (for On). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 124 124 Nortel IP Phone 2004 Screen prompt Description Speed (0-A, 1-10, 2-100) Default 0 (for Auto) 0 = Auto 1 = 10 BT 2 = 100 BT You are not prompted for Speed if PC Port is set to 0 for Off.
  • Page 125: Enter The Following Information

    UFTP to download the current firmware. • For CS 1000 Release 5.0, a Signaling Server provides the firmware for the IP Phones. Check the Nortel Web site at www.nortel.com for updated firmware files. For Succession Release 3.0 and CS 1000 Release 4.0, the IP Phone 2004 searches for the TFTP Server for firmware upgrade.
  • Page 126: Full Duplex Mode

    LAN Ethernet port and PC Ethernet Port interfaces. ATTENTION Nortel recommends that autonegotiate mode is used on the network and the IP Phone. Use Full Duplex mode only when the network is forced Full Duplex for 100BT Full Duplex mode; otherwise, a duplex mismatch results.
  • Page 127 Step Action Reset the IP Phone 2004 by disconnecting and reconnecting power. When the Nortel logo appears in the middle of the display, press each soft key in sequence. See Procedure 19 "Installing an IP Phone 2004 for the first time using DHCP" (page 118).
  • Page 128: Nortel Communication Server

    128 Nortel IP Phone 2004 — Speed: 10 (Mb) or 100(Mb) — Auto-Negotiate Capability: N — Auto-Negotiate Completed: N —End— Gratuitous Address Resolution Protocol Protection Gratuitous Address Resolution Protocol (GARP) Protection prevents the IP Phone 2004 from GARP Spoof attacks on the network. In a GARP Spoof...
  • Page 129: Replacing An Ip Phone 2004

    Obtain the node and TN information of the phone you want to replace. Disconnect the IP Phone 2004 that you want to replace. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 130: Removing An Ip Phone 2004 From Service

    130 Nortel IP Phone 2004 Follow Procedure 17 "Configuring the IP Phone 2004" (page 107) Procedure 18 "Installing the IP Phone 2004 for the first time using manual configuration" (page 110) Procedure 19 "Installing an IP Phone 2004 for the first time using DHCP" (page 118) to install and configure the IP Phone 2004.
  • Page 131: Nortel Ip Audio Conference Phone 2033

    Nortel IP Audio Conference Phone 2033 Contents • "Introduction" (page 131) • "Description" (page 132) • "Extension microphones" (page 133) • "Components and functions" (page 134) • "Supported features" (page 136) • "Display characteristics" (page 138) • "Key number assignments" (page 140) •...
  • Page 132: Description

    132 Nortel IP Audio Conference Phone 2033 • Procedure 26 "Installing the IP Audio Conference Phone 2033 for the first time using manual configuration" (page 148) • Procedure 27 "Installing an IP Audio Conference Phone 2033 for the first time using DHCP" (page 154) •...
  • Page 133: Extension Microphones

    Mute button and an LED indicator to indicate the current mute state. Figure 11 "Extension microphone" (page 134) shows an extension microphone. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 134: Components And Functions

    134 Nortel IP Audio Conference Phone 2033 Figure 11 Extension microphone Components and functions This section describes the following components and functions of the IP Audio Conference Phone 2033: • "Keys and functions" (page 134) • "Services menu" (page 135) Keys and functions Table 13 "IP Audio Conference Phone 2033 keys and functions"...
  • Page 135: Services Menu

    — Local DialPad Tone — Set Info — Diagnostics — Ring type — Call Timer — Live Dialpad • Password Admin Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 136: Supported Features

    Caller ID, and the programming text is not disturbed. The user can originate a call using Last Number Redial while manipulating an option. Supported features The Nortel IP Audio Conference Phone 2033 supports the following telephony features: •...
  • Page 137: Features Not Currently Supported

    However, if the primary DN on an IP Audio Conference Phone 2033 is an MADN of an IP Phone 2001, IP Phone 2002, IP Phone 2004, or IP Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 138: Display Characteristics

    138 Nortel IP Audio Conference Phone 2033 Softphone 2050, Preferred Name Match and Idle Set Display (new call indication) are supported. • Corporate Directory • Callers List • Redial List • Personal Directory • Automatic Call Distribution • IP Key Expansion Modules •...
  • Page 139: Cleaning The Ip Phone Display Screen

    Figure 13 "Soft keys" (page 140) shows the soft keys on the display area. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 140: Key Number Assignments

    140 Nortel IP Audio Conference Phone 2033 Figure 13 Soft keys Key number assignments You can assign a maximum of nine functions to the four soft-labeled, predefined context-sensitive soft keys. Because the context-sensitive soft keys are predefined, the user cannot change the key number assignment.
  • Page 141: Nortel Communication Server 1000

    NTEX11DA70 Table 16 "Components list for EMEA" (page 142) lists the components for Europe, Middle East and Africa (EMEA) regions. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 142 142 Nortel IP Audio Conference Phone 2033 Table 16 Components list for EMEA IP Audio Conference Phone 2033 package contents include NTEX11AA70E6 • IP Audio Conference Phone 2033 (charcoal) • 7-ft. CAT5 Ethernet cable • Power over Ethernet (PoE) module with 25 ft. console cable...
  • Page 143: First-Time Installation

    • Ensure the host Call Server is equipped with a Signaling Server that runs the Line TPS application. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 144: First-Time Installation

    144 Nortel IP Audio Conference Phone 2033 • If an AC power adapter is required, ensure you use the correct AC power transformer. The voltage rating of the transformer must match the wall outlet voltage. See Table 15 "Components list for US, CA, CALA, AP, and GC"...
  • Page 145 Figure 15 "Bottom view of IP Audio Conference Phone 2033" (page 146) shows the bottom view of the IP Audio Conference Phone 2033. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 146: Startup Sequence

    146 Nortel IP Audio Conference Phone 2033 The IP Audio Conference Phone 2033 supports both AC power and Power over LAN options, including IEEE 802.3af Power Classification 0. To use Power over Ethernet, where power is delivered over the CAT5 cable, the LAN must support Power over Ethernet, and an AC adapter is not required.
  • Page 147: Installing The Ip Audio Conference Phone 2033

    ATTENTION Timing information When you see the text Nortel, you have 1 second to respond by pressing the three soft keys at the bottom of the display in sequence from left to right, one at a time. If you miss the 1-second response time, the IP Audio Conference Phone 2033 attempts to locate the connect server.
  • Page 148 Step Action When the Nortel logo appears in the middle of the display, immediately press the three soft keys at the bottom of the display in sequence from left to right. At the prompt, DHCP Yes/NO?, enter 0 (0 for No).
  • Page 149 S2 IP The secondary CS 1000 node IP address of the IP Audio Conference Phone 2033. S2 Port Same as S1. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 150 150 Nortel IP Audio Conference Phone 2033 Screen prompt Description S2 action Same as S1. S2 retry count Same as S1. Cfg PK? (0-No, 1-Yes) If you enter 1 for Yes, enter the PK when the New PK prompt appears.
  • Page 151 Ctrl pBits (0-7, 8-Au) Default 8 (for Auto). You are not prompted for Ctrl pBits if 802.1Q is not enabled. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 152 UFTP to download the current firmware. • For CS 1000 Release 5.0, a Signaling Server provides the firmware for the IP Phones. Check the Nortel Web site at www.nortel.com for updated firmware files. For Succession Release 3.0 and CS 1000 Release 4.0, the IP Audio Conference Phone 2033 searches for the TFTP Server for firmware...
  • Page 153 ATTENTION Timing information When you see the text Nortel, you have 1 second to respond by pressing the three soft keys at the bottom of the display in sequence from left to right, one at a time. If you miss the 1-second response time, the IP Audio Conference Phone 2033 attempts to locate the connect server.
  • Page 154 154 Nortel IP Audio Conference Phone 2033 A tone sounds shortly before the IP Phone is ready to start the Nortel IP Phone application. Once the application has loaded and started, the Nortel logo and Starting DHCP appears at the bottom of the screen.
  • Page 155 TPS and Secure Multimedia Controller, enter 6 or 1. For more information about Secure Multimedia Controller, see Secure Multimedia Controller Implementation Guide (NN43001-325). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 156 156 Nortel IP Audio Conference Phone 2033 Screen prompt Description S1 retry count The number of times the IP Audio Conference Phone 2033 attempts to connect to the server; enter 10. Cfg PK? (0-No, 1-Yes) If you enter 1 for Yes, enter the PK when the New PK prompt appears.
  • Page 157 1 to 4094. You are not prompted for VLAN Cfg if Voice VLAN is not enabled. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 158 158 Nortel IP Audio Conference Phone 2033 LLDP-MED? (0-N, 1-Y) Default 0 (for No). If you select 1 (1 for Yes), VLAN ID is configured automatically to the value received in the Network Policy TLV. You are not prompted for...
  • Page 159 UFTP to download the current firmware. • For CS 1000 Release 5.0, a Signaling Server provides the firmware for the IP Phones. Check the Nortel Web site at www.nortel.com for updated firmware files. For Succession Release 3.0 and CS 1000 Release 4.0, the IP Audio Conference Phone 2033 searches for the TFTP Server for firmware...
  • Page 160: Full Duplex Mode

    LAN Ethernet port and PC Ethernet Port interfaces. ATTENTION Nortel recommends that autonegotiate mode is used on the network and the IP Phone. Use Full Duplex mode only when the network is forced Full Duplex for 100BT Full Duplex mode; otherwise, a duplex mismatch results.
  • Page 161 Enable Full Duplex mode Step Action Reset the IP Phone by disconnecting and reconnecting power. When the Nortel logo appears, press each soft key in sequence. Procedure 27 "Installing an IP Audio Conference Phone 2033 for the first time using DHCP" (page 154).
  • Page 162: Extensible Authentication Protocol

    162 Nortel IP Audio Conference Phone 2033 Select Telephone Op > Diagnostics > Ether Stats. • If Full Duplex mode is active, the following is displayed: — Duplex: Full — Speed: 10 (Mb) or 100(Mb) — Auto-Negotiate Capability: N — Auto-Negotiate Completed: N —End—...
  • Page 163: Replacing An Ip Audio Conference Phone 2033

    (page 148) Procedure 28 "Enable Full Duplex mode" (page 161) to install and configure the IP Audio Conference Phone 2033. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 164: Removing An Ip Audio Conference Phone 2033 From Service

    164 Nortel IP Audio Conference Phone 2033 Enter the same TN and Node Number as the IP Audio Conference Phone 2033 you replaced. The system associates the new IP Audio Conference Phone 2033 with the existing TN. —End— Removing an IP Audio Conference Phone 2033 from service...
  • Page 165: Nortel Ip Phone 2007

    This section explains how to install and maintain the IP Phone 2007. For information about using the IP Phone 2007, see the IP Phone 2007 User Guide (NN43118-100). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 166: Description

    166 Nortel IP Phone 2007 This section contains the following procedures: • Procedure 34 "Configuring the IP Phone 2007" (page 182). • Procedure 35 "Installing the IP Phone 2007" (page 186). • Procedure 36 "Enabling Full Duplex mode" (page 195).
  • Page 167: Components And Functions

    The Message waiting indicator turns ON to indicate that a message has light/incoming call been left for the user. This indicator also flashes when the set ringer is ON. indicator Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 168: Services Menu

    168 Nortel IP Phone 2007 Function Programmable line Programmable line (DN)/feature keys (self-labeled) are located on the (DN)/feature keys touch panel display and are configured for various features on the IP (self-labeled) Phones. A steady LCD light beside a programmable line (DN)/feature key indicates the feature or line is active.
  • Page 169: Local Tools Menu

    Voice VLAN and Filtering • PC port disable • Data VLAN and Filtering • Duplex setting • Ignore GARP protection Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 170: Supported Features

    170 Nortel IP Phone 2007 • Pre-Shared Key SRTP • XAS (S4) IP address, graphical, port Local Displays the Local Diagnostics menu containing the following items: Diagnostics • Network Diagnostic Tools • Ethernet Statistics • IP Network Statistics • IP Set&DHCP Information For more information about the IP Phone 2007 Local Diagnostics menu, see Appendix "IP Phone diagnostic utilities"...
  • Page 171 For more information about SRTP media encryption, see "Features overview" (page 443). • 802.1Q VLAN and 802.1p priority support, industry standards to manage bandwidth use Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 172: Features Not Currently Supported

    172 Nortel IP Phone 2007 — full VLAN capability, including a manageable integrated switch in the IP Phone; allows VLAN and priority tagging for the IP Phone traffic and VLAN tagging for PC traffic — VLAN filtering allows the IP Phone to see Voice VLAN traffic only.
  • Page 173: Touch Panel

    Operate the touch panel using a stylus or your finger. However, use of a stylus is recommended to avoid damage to the touch panel. Dialpad entry For ease of use, Nortel recommends the use of the external USB keyboard. The following rules apply when you enter text and special characters using the dialpad.
  • Page 174: Cleaning The Ip Phone Display Screen

    174 Nortel IP Phone 2007 Table 22 Character key mappings Generates _ - . ! @ $ % & + 1 a b c A B C 2 d e f D E F 3 g h i G H I 4...
  • Page 175: Application Area

    • "Feature key label display" (page 177) Figure 18 "IP Phone 2007 Application area" (page 176) shows the Application area. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 176 176 Nortel IP Phone 2007 Figure 18 IP Phone 2007 Application area Programmable line (DN)/feature key label display The feature key label area displays a 10-character string for each of the 12 programmable line (DN)/feature keys. Each key includes the key label and an icon.
  • Page 177: Tools/Navigation Area

    Figure 19 "IP Phone 2007 Tools/Navigation area" (page 177) shows the Tools/Navigation area. Figure 19 IP Phone 2007 Tools/Navigation area Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 178: Local Tools Menu Password Protection

    178 Nortel IP Phone 2007 Local Tools menu password protection If the SECUREMENU parameter was set during Full DHCP configuration, the Local Tools menu is locked to prevent accidental or unwanted changes. You are prompted to enter the fixed password 26567*738 (color*set) whenever the Services key is double-pressed, or whenever the Local Diagnostics and Network Configuration sub menus are accessed.
  • Page 179: Configuring Secure Local Menu Through Full Dhcp

    These keys can be any DN or feature except for Message Waiting and those configured on keys 17 to 26. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 180: Package Components

    Global power adapter must be ordered separately if local power is required. Table 23 "IP Phone 2007 component list" (page 180) lists the IP Phone 2007 package components and product codes. Contact Nortel for further information. Table 23 IP Phone 2007 component list...
  • Page 181: Startup Sequence

    — IP Phone 2007 — handset — handset cord — 2.1 m (7-ft) CAT5 Ethernet cable — Getting Started Card Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 182: First-Time Installation

    182 Nortel IP Phone 2007 • Ensure one Software License exists for each IP Phone 2007 you install. • Ensure the host Call Server is equipped with a Signaling Server that runs the Line TPS application. • If you are not using Power over Ethernet (PoE) you must use the Global power adapter or your phone fails to operate.
  • Page 183 PC. The IP Phone 2007 does not support multiple devices connected through the PC Ethernet port. Figure 20 IP Phone 2007 connections Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 184: Startup Sequence

    A tone sounds shortly before the IP Phone is ready to start the Nortel IP Phone application. A blue screen appears with Nortel. Once the set application has loaded and started, Nortel Networks will appear in the middle of the screen. Immediately press the following keys in sequence: a. 0 b.
  • Page 185 There are only four seconds between plugging in the IP Phone 2007 power adapter and the appearance of Nortel on the display. When Nortel appears in the middle of the screen, you have 1 second to respond by pressing 0, 0, 7, *.
  • Page 186 186 Nortel IP Phone 2007 Procedure 35 Installing the IP Phone 2007 Step Action Use the Right navigation key to scroll and highlight the Enable 802.1x Auth. (EAP): list box. Press the Down navigation key to open list box. Use the Up/Down navigation keys to scroll and highlight Yes to enable 802.1x Authentication, or No to disable 802.1x Authentication.
  • Page 187 TPS and Secure Multimedia Controller, enter 6 or 1 For more information about Secure Multimedia Controller, see Secure Multimedia Controller Implementation Guide (NN43001-325). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 188 188 Nortel IP Phone 2007 Use the Right navigation key to scroll and highlight Retry. Use the dialpad to fill in the information: Retry—the number of times the IP Phone 2007 attempts to connect to the server Use the Right navigation key to scroll and highlight S1 PK.
  • Page 189 Auto—Duplex mode is autonegotiated with the network device • Force Full—Duplex mode is forced to Full Duplex on the network Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 190 190 Nortel IP Phone 2007 • Force Half—Duplex mode is forced to Half Duplex on the network Use the Right navigation key to scroll and highlight Disable Voice 802.1Q check box. Press the Enter key to switch this item on and off.
  • Page 191 VLAN ID value—manual selection of VLAN ID from 1 to 4094 If LLDP is disabled, LLDP VLAN Name does not appear in the list. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 192 Yes to enable SRTP media encryption or select No to disable SRTP media encryption. The SRTP media encryption feature provides encrypted media. A preshared secret is embedded in the Nortel IP Phone to generate and to exchange encryption parameters without any Call Server involvement.
  • Page 193 UFTP to download the current firmware. • For CS 1000 Release 5.0, a Signaling Server provides the firmware for the IP Phones. Check the Nortel Web site at www.nortel.com for updated firmware files. For Succession Release 3.0 and CS 1000 Release 4.0, the IP Phone 2007 searches for the TFTP Server for firmware upgrade.
  • Page 194 194 Nortel IP Phone 2007 (Optional) Customize the feature keys as required. For more information, see the IP Phone 2007 User Guide (NN43118-100). Tap the Tools icon to calibrate the touch panel and stylus. Tap the Touch Panel Setup soft key.
  • Page 195: Full Duplex Mode

    LAN Ethernet port and PC Ethernet Port interfaces. ATTENTION Nortel recommends that autonegotiate mode is used on the network and the IP Phone. Use Full Duplex mode only when the network is forced Full Duplex for 100BT Full Duplex mode; otherwise, a duplex mismatch results.
  • Page 196: Gratuitous Address Resolution Protocol Protection

    196 Nortel IP Phone 2007 —End— When the IP Phone restarts, the firmware reads the setting for Full Duplex mode and sets the LAN Ethernet port, PC Ethernet port, duplex, and speed accordingly. Procedure 37 "Checking Ethernet Statistics" (page 196) to confirm...
  • Page 197: Extensible Authentication Protocol

    Element Manager. For further information, see Element Manager System Reference—Administration (NN43001-632). Select the Clear soft key to clear the existing TN. Enter the new TN. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 198: Replacing An Ip Phone 2007

    198 Nortel IP Phone 2007 —End— Replacing an IP Phone 2007 ATTENTION Two IP Phones cannot share the same TN. You must remove the IP Phone 2007 that currently uses the TN. Procedure 39 Replacing an IP Phone 2007 Step...
  • Page 199 Removing an IP Phone 2007 from service 199 Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 200 200 Nortel IP Phone 2007 Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 201: Ip Phone Key Expansion Module (Kem)

    • "Operating parameters" (page 209) Description The Nortel IP Phone Key Expansion Module (KEM) is a hardware component that connects to IP Phone 2002 and IP Phone 2004 and provides additional line appearances and feature keys (see Figure 21 "IP Phone 2002 with one IP Phone KEM attached"...
  • Page 202: Features

    10-character display label. This label is set automatically, however, the user can edit the label using the controls on the IP Phone. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 203: Key Number Assignments

    IP Phone 2004 ZONE 0 – 255 Zone number to which the IP Phone 2002 or IP Phone 2004 belongs Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 204 Type xx NUL to remove a key function or feature. Some data ports require specific key assignments. See the Meridian Data Services NTPs for information regarding these requirements. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 205 No feature assignment is accepted for keys 29-31 other than NUL. On M3904, no feature assignment is accepted for keys 12-15. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 206 (<CR> only) are entered at the KEMOFST prompt. Applies to an IP Phone 2002 if <CR> was entered at the KEY prompt. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 207: Installation

    IP Phone away from the stand. For the IP Phone 2004, you can also adjust the stand angle to maximum, instead of removing the stand. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 208: Ip Phone Kem Startup Initialization

    If the IP Phone KEM display does not light up, or lights up and then goes blank, or fails to begin flashing, check that the IP Phone KEM is correctly installed and configured. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 209: Operating Parameters

    An error message displays to alert the administrator that the hardware configuration does not match the administered configuration. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 210: Ip Phone 2004

    firmware must be upgraded or changed, the IP Phone KEM must be replaced with a new IP Phone KEM containing the updated firmware. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 211: Nortel Ip Softphone 2050

    Procedure 44 "Configuring an IP Softphone 2050 " (page 234). • Procedure 45 "Upgrading the IP Softphone 2050 on your PC" (page 236). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 212: Description

    212 Nortel IP Softphone 2050 • Procedure 46 "Removing IP Softphone 2050 (Version 1)" (page 236). • Procedure 47 "Removing IP Softphone 2050 (Version 2 or Release 3)" (page 237). • Procedure 48 "Installing the Accessibility Interface" (page 237) •...
  • Page 213: Additional Features

    Call Duration Timer • ability to change the feature key labels • Corporate Directory • Personal Directory • Redial List Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 214: Language Support

    214 Nortel IP Softphone 2050 • Callers List • Password Administration • Virtual office • Branch Office • Call Recording • Active Call Failover • language support: English, French, Swedish, Danish, Norwegian, German, Dutch, Traditional Chinese, Simplified Chinese, Japanese, Arabic, Hebrew and GreekPortuguese, Czech, Finnish, Hungarian, Italian, Polish, Spanish, Japanese, Russian, Latvian, and Turkish •...
  • Page 215: Call Control Window

    Table 28 "Call Control window elements and functions" (page 216) lists the elements and functions of the Call Control window. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 216 216 Nortel IP Softphone 2050 Table 28 Call Control window elements and functions Element Function Primary display The primary display area provides call information (for example, Caller ID) and instructions for using certain soft key features. In the idle state, only the date and time are displayed.
  • Page 217: Display Characteristics

    The IP Softphone 2050 provides the following display areas: • information display • soft key label display • keypad dialing keys display • feature keys display Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 218: Information Display Area

    218 Nortel IP Softphone 2050 Information display area The information display area can contain four lines of text, up to a maximum of twenty four characters for each line. The display area consists of 2 areas: Info line and Info window.
  • Page 219: Usb Audio Adapters

    • Installation Guide • USB cord The following USB adapters are supported on the IP Softphone 2050 • Nortel Enhanced USB Adapter (desktop) • Nortel Mobile USB Adapter (mobile) • Plantronics USB wireless headsets (digital cordless and Bluetooth wireless technology) •...
  • Page 220 220 Nortel IP Softphone 2050 • sound devices handling • network voice data flow processing • voice quality improvement • Dual-tone Multifrequency • Telchemy VQMon library For more information about configurable settings in the Sound Settings tab, see IP Softphone 2050 User Guide (NN43119-101).
  • Page 221: Echo Cancellation

    Jitter buffer Use the default value sent from the TPS (the value configured in TM– [Nortel recommends that you use the default value]) to configure the IP Softphone 2050 jitter buffer. The jitter buffer has a desired size and a maximum allowable size. If the jitter buffer exceeds its maximum allowable size, sufficient frames are discarded...
  • Page 222 222 Nortel IP Softphone 2050 However, the IP Softphone 2050 is an application within the context of the PC operating system, so the operating system has an effect on the end-to-end QoS for the IP Softphone 2050. Functionality, which is...
  • Page 223: I2050Qossvc.exe

    When the IP Softphone 2050 application opens a socket, the i2050QosSvc software monitors traffic destined for the specified IP address and port. i2050QosSvc software sets DiffServ QoS priority bits. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 224: Diffserv (Dscp)

    224 Nortel IP Softphone 2050 802.1 p priority bits in the 802.1Q header can be set. 802.1Q headers must be enabled by the Network Interface Card (NIC) or NIC driver. The i2050QosSvc does not fill in other fields in the 802.1Q header (for example, no values are assigned to the VLAN ID field).
  • Page 225: Check Out License

    The IP Softphone 2050 requires a connection to the Licence Server, a cached license, or time remaining for the evaluation period to place an emergency call. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 226: License Types

    226 Nortel IP Softphone 2050 License types The following two types of licenses exist: • "Upgrade licenses" (page 226) • "Normal R3 licenses" (page 226) • "Post-R3 licenses" (page 226) Upgrade licenses An IP Softphone 2050 that upgrades from the IP Softphone 2050 V2 or lower attempts to check out an Upgrade License before it checks out a Normal R3 license from the License Server.
  • Page 227: License Server Components

    Use the following procedure to install the License Server components. Procedure 42 Installing the License Server Step Action Click Next on the Welcome window. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 228: Starting The License Server Manager

    228 Nortel IP Softphone 2050 If you agree with the terms of the License Agreement, select the appropriate button and click Next. The Welcome to the InstallShield Wizard opens. Click Next. Choose the Installation Path of the target directory for the License Server component files.
  • Page 229: Configuring Redundant License Servers

    95/98/ME, winipcfg /all return the host name. hostid Usually the string returned by the lmhostid command. This is changed only by your software supplier. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 230: Nortel Keycode Retrieval System

    230 Nortel IP Softphone 2050 Nortel Keycode Retrieval System The Nortel Keycode Retrieval System (KRS) generates Activation Responses. The Nortel Server Activation Utility sends the Activation Responses to the License Server. Key number assignments The IP Softphone 2050 has 6 keys that present 12 feature keys, with 6 on each feature key page.
  • Page 231: Minimum System Requirements

    The minimum recommended system hardware for the IP Softphone 2050 application are as follows: • Pentium-compatible CPU (2.5 gigabits or higher) Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 232: System Components

    IP Softphone 2050. • The IP Softphone 2050 does not have an ACD Supervisor headset jack. Agent walkaway is supported with the Nortel Enhanced USB Adapter (desktop) and the Nortel Mobile USB Adapter (mobile). •...
  • Page 233: Before You Begin

    USB Audio Kit with GNN DuraPlus Monaural Headset NTEX14AC (Non-RoHS) USB Audio kit with GNN DuraPlus Monaural Headset (RoHS) NTEX14ACE6 Nortel Handset cord (Charcoal) for use with the Nortel NTEX14BA Enhanced USB Audio Adapter Kit Before you begin The following section provides a step-by-step guide through the IP Softphone 2050 configuration process.
  • Page 234: First-Time Installation

    234 Nortel IP Softphone 2050 action, retry count, IP Phone password, node ID, and TN. Other parameters (IP Phone IP address, subnet mask, and default Gateway) are obtained from the DHCP server. A DHCP server and DHCP relay agents, if required, must also be installed, configured, and running.
  • Page 235: Installing Or Upgrading The Ip Softphone 2050

    Release 3, see "Licenses" (page 224). Before performing a new installation or an upgrade, check the version of IP Softphone 2050 software. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 236: Upgrading

    Compare the values currently in the configuration utility to the values recorded prior to the upgrade. These should be identical. Select Start > Programs > Nortel > IP Softphone 2050 to start the IP Softphone 2050 application. Select Settings to assign a server address, select sound devices, and select a server type.
  • Page 237 If the Installation Wizard starts a. Wait until the Welcome to the Install Shield Wizard for the Nortel IP Softphone 2050 screen appears. b. Press Tab to select Cancel. c. Press Return. d. Click Yes to confirm that you want to cancel the installation.
  • Page 238: Windows Qos Packet Scheduler

    238 Nortel IP Softphone 2050 Select Accessibility.bat. The file Accessibility.bat executes the command line "setup /s /vqb/vUI508=1". This installs the application and sets the user interface to the Accessibility Interface. —End— Windows QoS Packet Scheduler For Windows XP, the Windows QoS Packet Scheduler is installed and selected by default.
  • Page 239: Running The Ip Softphone 2050 For The First Time

    Running the IP Softphone 2050 for the first time Start the IP Softphone 2050 in one of the following ways • Select Start > Programs > Nortel > IP Softphone 2050. • Click the desktop shortcut (if one was created during the installation).
  • Page 240: Removing An Ip Softphone 2050 From Service

    240 Nortel IP Softphone 2050 Restart the IP Softphone 2050 application. If you do not configure or enable the node password, go to step If you configure and enable the node password, go to step During startup, the IP Softphone 2050 registers again with the TPS, and the IP Softphone 2050 displays the existing node number and TN for approximately five seconds.
  • Page 241: System Data

    Softphone 2050. The user configures the following data by browsing to File > Settings from the main application window: • DHCP status • Server IP Address • Server Name • Node Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 242: Ethernet Statistics

    242 Nortel IP Softphone 2050 • • Server Port • Server Type • Number of Retries • Symposium Status • Modem Status • Listener IP Address • Listener Port • Echo Cancellation • NetEq Status • Language • Theme Selected •...
  • Page 243: Ip Networking Statistics

    Number of IP Addresses for this PC • Number of Routes in the IP Routing Table ATTENTION A maximum of 5 DNS Server addresses display. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 244: Icmp Statistics

    244 Nortel IP Softphone 2050 ICMP Statistics ICMP Statistics display information regarding the Internet Control Message Protocol for the PC. ICMP messages send and receive when no errors occur in the packet or in network routing. The following ICMP statistics display: •...
  • Page 245: Usb Headset Data

    The USB headset data displays the following information on the current and all other supported headsets: • Default Audio Device • USB Adapter Status • USB Adapter Type (Nortel/Algo USB Audio Adapter/Nortel USB IP-ATA) • Adapter Firmware Version • Headset Type • Active Call Indication •...
  • Page 246: Pc System Information

    246 Nortel IP Softphone 2050 • Round Trip Delay • End System Delay • RERL • MOS LQ • MOS CQ PC System Information PC System Information displays information related to hardware, the Operation System, and computer names. The following information displays about the computer in which the IP Softphone 2050 runs.
  • Page 247: Personal Call Recording Data

    Current PageFile Allocation (MB) • Peak PageFile Allocation (MB) Personal Call Recording Data The IP Softphone 2050 allows a Nortel-certified third party call recording application to record calls. The following diagnostics data reflects the status of this third party application: •...
  • Page 248 248 Nortel IP Softphone 2050 Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 249: Expansion Module For Ip Softphone 2050

    • "Installation" (page 251) Description The Nortel Expansion Module for the IP Softphone 2050 is a stimulus device, which provides additional line appearances and feature keys. You can connect up to three Expansion Module for IP Softphone 2050. With three Expansion Modules connected, the IP Softphone 2050 provides up to 54 additional line/feature keys.
  • Page 250: Features

    For more information, see the IP Softphone 2050 User Guide (NN43119-101). Configuration Use LD 11 to configure the Expansion Module 2050. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 251: Installation

    IP Softphone 2050 main window. You can move the Expansion Module 2050 close the IP Softphone 2050 and it snaps into place. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 252: Operation

    For further information about IP Softphone 2050 Settings, see IP Softphone 2050 User Guide (NN43119-101). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 253: Nortel Wlan Handset 2210, Wlan Handset 2211, Wlan Handset 2212, Wlan Handset 6120, And Wlan Handset 6140

    Nortel WLAN Handset 2210, WLAN Handset 2211, WLAN Handset 2212, WLAN Handset 6120, and WLAN Handset 6140 For information about WLAN Handset 2210, WLAN Handset 2211, WLAN Handset 2212, WLAN Handset 6120, and WLAN Handset 6140, see WLAN IP Telephony Installation and Commissioning (NN43001-504).
  • Page 254 254 Nortel WLAN Handset 2210, WLAN Handset 2211, WLAN Handset 2212, WLAN Handset 6120, and WLAN Handset 6140 Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 255: Nortel Mobile Voice Client 2050

    • "MVC 2050 and WLAN" (page 274) Introduction This section describes how to install, configure, and remove the Nortel Mobile Voice Client 2050. For information about using the MVC 2050, see the Mobile Voice Client 2050 User Guide (NN43119-103). This section contains the following procedures •...
  • Page 256: Description

    256 Nortel Mobile Voice Client 2050 Description Mobile Voice Client (MVC) 2050 adds wireless IP Phone services to the convenience of Personal Digital Assistants (PDAs). MVC 2050 functions like an IP Softphone 2050. However, MVC 2050 cannot be used as an Agent or Supervisor in Call Center Portal applications.
  • Page 257: Application Software

    The MVC 2050 software application is comprised of the following components • MVC 2050 software • NetEQ software (included in MVC 2050 software) Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 258: Cleartype

    • user-supplied headset Compatible PDAs Because the PDA industry evolves at a rapid pace, go to www.nortel.com. Select Products > Phones, Clients, and Accessories > IP Phones and Clients > Mobile Voice Client 2050 > Technical Specifications to determine the latest PDA models tested and supported, along with any known issues.
  • Page 259: Audio Quality

    Four soft keys (self-labeled) are located in the bottom row of the display. The labels on these keys depend on the call server. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 260: Programmable Line/Feature Keys

    260 Nortel Mobile Voice Client 2050 Programmable line/feature keys Six programmable line/feature keys are located on the right side of the skin. They are aligned vertically and are the same color as the display. The number of features available depends on the call server.
  • Page 261 For more information about macros see "Macros" (page 273) Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 262: Contents

    262 Nortel Mobile Voice Client 2050 Help Select Help to access the MVC 2050 PDA-specific version of Help. The Help menu provides the following items • Contents • Diagnostics • About MVC 2050 Contents Select the Contents menu item to access the Help system.
  • Page 263: Icons

    Toolbar. The following are the icons visible on the Toolbar • Mute • Volume Down • Volume Up Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 264: Operation

    264 Nortel Mobile Voice Client 2050 The following icons are visible when the Toolbar is retracted • Mute • Volume Down • Volume Up • Directory • Messages • Shift • Services • Expand • Copy • Quit System Input Panel To access the System Input Panel from MVC 2050, tap the System Input Panel icon on the Menu Bar on the bottom right-hand corner of the PDA.
  • Page 265: Mvc 2050 Installation

    PDA processor models, speed, and amount of memory vary. To maintain audio quality, do not overload the processor with intensive tasks while using MVC 2050. For example, Nortel does not recommend using your PDA version of Internet Explorer while using MVC 2050.
  • Page 266: Mvc 2050 Installation Method

    266 Nortel Mobile Voice Client 2050 ® ® 2. Synchronize the PDA with a desktop PC running Microsoft ActiveSync using Procedure 53 "Synchronizing a PDA with a desktop PC using ActiveSync" (page 266). 3. Install the MVC 2050 from a Desktop using Procedure 54 "Installing...
  • Page 267: Mvc 2050 Removal

    —End— Configuration MVC 2050 has a flexible interface which enables end users to customize configurations for a variety of connections. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 268: Settings

    Connection history Connection history writes connection and disconnection indication messages to the registry key HKCU\Software\Nortel \MVC2050\Log. This is a circular queue of 29 entries. Each time a connection or disconnection event occurs, a log entry containing a date, time, and a description of the connection or disconnection event is written.
  • Page 269 Select Hardware ID. Select Auto-Create. —End— Table 32 "Hardware ID screen" (page 270) provides information about the Hardware ID screen. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 270 270 Nortel Mobile Voice Client 2050 Table 32 Hardware ID screen Selection Description Hardware ID This box contains the MAC address for the Ethernet hardware installed in your device. MVC 2050 uses the MAC address of the Ethernet hardware as its hardware ID.
  • Page 271 PDA screen. Server connected The sound you select for this event plays when MVC 2050 connects to a server. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 272 272 Nortel Mobile Voice Client 2050 Audio Quality Audio quality is controlled from the following screens • Audio quality slider tab • Advanced Audio Audio quality slider tab To control audio quality, use the slider tab to reduce audio delay and increase audio clarity. control audio quality. This slider controls the number of audio buffers the PDA uses to smooth out incoming audio streams.
  • Page 273 For example, you can create macros that select a particular line and then dials the telephone number automatically, or program voice mail access numbers and codes for faster access. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 274: 802.1P And Diffserv

    274 Nortel Mobile Voice Client 2050 Macro screen To enter a new macro name, or to select an existing macro to modify or delete, select the New icon to the right of the list box. To select an existing macro, tap the down arrow in the Macro list box and make your selection.
  • Page 275: Wireless Fidelity

    If you experience slight gaps and pauses in transmission and reception during calls, MVC 2050 may be experiencing roaming/handover difficulties attributable to the wireless network. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 276 276 Nortel Mobile Voice Client 2050 Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 277: Nortel Ip Phone 1110

    "Removing an IP Phone 1110 from service" (page 316) Introduction This section explains how to install and maintain the IP Phone 1110. For information about using the IP Phone 1110, see the IP Phone 1110 User Guide (NN43110-101) or the IP Phone 1110 Getting Started Card (NN43100-300).
  • Page 278: Description

    This section contains the following procedures Procedure 57 "Configuring the IP Phone 1110 " (page 290) Procedure 58 "Installing the IP Phone 1110 for the first time using manual configuration" (page 297) Procedure 59 "Installing an IP Phone 1110 for the first time using DHCP"...
  • Page 279: Components And Functions

    • "Services menu" (page 280) • "Local Tools menu" (page 281) Keys and functions Table 35 "IP Phone 1110 keys and functions" (page 279) describes the IP Phone 1110 keys and functions. Table 35 IP Phone 1110 keys and functions...
  • Page 280: Services Menu

    280 Nortel IP Phone 1110 Function Hold Press the Hold key to put an active call on hold. Press the green Line (DN) key to return to the caller on hold. Goodbye Press the Goodbye key to terminate an active call.
  • Page 281: Local Tools Menu

    Press the Services key twice to access the Local Tools menu. The following items appear in the Local Tools menu 1. Preferences • 1. Contrast • 2. Language • 3. Backlight Timer Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 282: Supported Features

    Press the Enter key to select the highlighted menu item. Press the Quit/Stop key to exit from any menu or menu item. Supported features The IP Phone 1110 supports the following telephony features • four context-sensitive soft keys Functions for the context-sensitive soft keys are configured in LD 11.
  • Page 283 • Active Call Failover • Enhanced UNIStim Firmware Download The IP Phone 1110 supports the following data network features • integrated 10/100BT Ethernet switch for shared PC access — the LAN Ethernet port supports 10/100BT Mb/s Full Duplex mode — the PC Ethernet port supports 10/100BT Mb/s Full Duplex mode •...
  • Page 284: Context-Sensitive Soft Key Label Display

    English, French, Greek, Swedish, Danish, Norwegian, German, Dutch, Portuguese, Czech, Finnish, Hungarian, Italian, Polish, Spanish, Russian, Latvian, Turkish, and Katakana Features not currently supported The following features are not supported on the IP Phone 1110 • Group Listening •...
  • Page 285: Context-Sensitive Soft Key Label Display

    If only four functions are assigned to the soft keys, the More key does not appear and all four functions are displayed. Information line display An IP Phone 1110 has a one-line information display area with the following information •...
  • Page 286: Local Tools Menu Password Protection

    286 Nortel IP Phone 1110 Local Tools menu password protection If the SECUREMENU parameter was set during Full DHCP configuration, the Local Tools menu is locked to prevent accidental or unwanted changes. You are prompted to enter the fixed password 26567*738 (color*set) whenever the Services key is double-pressed, or whenever the Local Diagnostics and Network Configuration sub menus are accessed.
  • Page 287: Accessing The Local Tools Menu

    These keys can be any DN or feature except for Message Waiting and those configured on keys 17 to 26. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 288: Package Components

    (page 561). Package components The IP Phone 1110 includes integrated support for a number of Power over Ethernet options, including support for IEEE 802.3af Power Classification 2. Table 38 "IP Phone 1110 components list" (page 288) lists the IP Phone 1110 package components and product codes.
  • Page 289: Installation And Configuration

    Non-RoHS 1.8 m (5.9 ft), 10 amp, IEC320-C13 NTYS14AAE6 NTYS14AA North America Nortel recommends you use the thinner cord (NTYS14AA) as an alternative to NTTK14AB. 3 m (9.9 ft),125 VAC 13 amp, NA power cord, NEMA North NTTK14ABE6 NTTK14AB America, Middle East, Taiwan, Philippines, Thailand, and Japan 2.4 m (8 ft), 240 VAC 10 amp, ANZ power cord AS-3,...
  • Page 290: Before You Begin

    Do not plug your IP Phone 1110 into an ISDN connection. Severe damage can result. Configuring the IP Phone 1110 You must configure the IP Phone 1110 before you can use it. Use Procedure 58 to configure the IP Phone 1110 for the first time. Procedure 57 Configuring the IP Phone 1110...
  • Page 291 For more information about configuring a virtual loop, see IP Line Fundamentals (NN43100-500) and Software Input Output Administration (NN43001-611). Configure the IP Phone 1110 on the Call Server using LD 11. At the prompt, enter the following REQ:chg TYPE: 1110 For more information about configuring the IP Phone 1110 using LD...
  • Page 292 Use your IP Phone 1110 with the approved Nortel AC adapter (model number N0089601). The IP Phone 1110 supports both AC power and Power over LAN options, including IEEE 802.3af Power Classification 2. To use Power over Ethernet, where power is delivered over the CAT5 cable, the LAN must support Power over Ethernet, and an AC adapter is not required.
  • Page 293 Figure 30 "Cable routing tracks" (page 294). Although a headset cord channel appears on the base of the IP Phone 1110, the IP Phone 1110 does not support a headset port. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007...
  • Page 294: Phone

    If you are connecting your PC through the phone a second CAT5 cable is required. Only one cable is included with the IP Phone 1110 package. Connect one end of the PC Ethernet cable to your phone using the CAT5 connector (PC Ethernet port), and thread it through the channel.
  • Page 295: Startup Sequence

    AC outlet. —End— Startup sequence When an IP Phone 1110 connects to the network, it must perform a startup sequence. The elements of the startup sequence include • obtaining VLAN ID (if supported by the network infrastructure) •...
  • Page 296: Installing The Ip Phone 1110

    Nortel. When you see the text Nortel on the phone, you have 1 second to respond by pressing the four soft keys at the bottom of the display in sequence from left to right, one at a time. If you miss the 1-second response time, the IP Phone 1110 attempts to locate the connect server.
  • Page 297 • Cancel—cancels network configuration. The IP Phone reboots without saving changes. Procedure 58 Installing the IP Phone 1110 for the first time using manual configuration Step Action When the Nortel logo appears in the middle of the display, immediately press the four soft keys at the bottom of the display in sequence from left to right.
  • Page 298 IP Phone 1110 IP address. net msk a subnet mask. def gw the default Gateway for the IP Phone 1110 on the LAN segment to which it connects. Enter the information for the primary Connect Server (S1) and the secondary Connect Server (S2).
  • Page 299 # 4 = D # 5 = E # 6 = F S2 IP The secondary CS 1000 node IP address for the IP Phone 1110. S2 Port Same as S1. S2 action Same as S1. You are not prompted for S2 PK if S2 Action is set to 1.
  • Page 300 You are not prompted to enter the XAS IP address. XAS IP: Enter the IP address of the XAS server. The IP Phone 1110 currently does not support XAS. Speed (0-A, 1-10, 2-100) Network interface port speed. Default 0 (for Auto)
  • Page 301 1 = 10 BT 2 = 100 BT You are not prompted for Speed if PC Port is set to 0 for Off. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 302 Default 0 (for No). GARP Ignore? (0-No,1-Yes) Default 0 (for No). The IP Phone 1110 supports remote firmware upgrades through a TFTP process and an automated UFTP process. You are prompted to enter the TFTP Server IP address if you are using a TFTP Server to download the current firmware.
  • Page 303 firmware files. For CS 1000 Release 4.0, the IP Phone 1110 searches for the TFTP Server for firmware upgrade. If the file name specified in 1110.cfg is not the same as the current firmware, the IP Phone downloads the file and upgrades the firmware.
  • Page 304 • Cancel—cancels network configuration. The IP Phone reboots without saving changes. Procedure 59 Installing an IP Phone 1110 for the first time using DHCP Step Action When the Nortel logo appears in the middle of the display, immediately press the four soft keys at the bottom of the display in sequence from left to right.
  • Page 305 IP Phone 1110 IP address • a subnet mask • the default Gateway for the IP Phone 1110 on the LAN segment to which it connects • the S1 IP (the primary CS 1000 node IP address of the IP Phone) •...
  • Page 306 # 4 = D # 5 = E # 6 = F S2 IP The secondary CS 1000 node IP address for the IP Phone 1110. S2 Port Same as S1. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007...
  • Page 307 You are not prompted to enter the XAS IP address. XAS IP: Enter the IP address of the XAS server. The IP Phone 1110 currently does not support an XAS. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007...
  • Page 308 308 Nortel IP Phone 1110 Screen prompt Description Speed (0-A, 1-10, 2-100) Network interface port speed. Default 0 (for Auto) 0 = Auto 1 = 10 BT 2 = 100 BT You are not prompted for Speed if PC Port is set to 0 for Off.
  • Page 309 You are not prompted for Media pBits if 802.1Q is not enabled. PC Port? (0-Off, 1-On) Default 1 (for On). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 310 Default 0 (for No). GARP Ignore? (0-No,1-Yes) Default 0 (for No). The IP Phone 1110 supports remote firmware upgrades through a TFTP process and an automated UFTP process. You are prompted to enter the TFTP Server IP address if you are using a TFTP Server to download the current firmware.
  • Page 311 firmware files. For CS 1000 Release 4.0, the IP Phone 1110 searches for the TFTP Server for firmware upgrade. If the file name specified in 1110.cfg is not the same as the current firmware, the IP Phone downloads the file and upgrades the firmware.
  • Page 312: Full Duplex Mode

    LAN Ethernet port and PC Ethernet Port interfaces. ATTENTION Nortel recommends that autonegotiate mode is used on the network and the IP Phone. Use Full Duplex mode only when the network is forced Full Duplex for 100BT Full Duplex mode; otherwise, a duplex mismatch results.
  • Page 313: Tftp Firmware Upgrade

    Users of CS 1000 Release 4.5, or later do not need to enter a TFTP IP address. For further information about TFTP firmware upgrade, see Appendix "TFTP Server" (page 547). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 314: Gratuitous Address Resolution Protocol Protection

    Gratuitous Address Resolution Protocol Protection Gratuitous Address Resolution Protocol (GARP) Protection protects the IP Phone 1110 from GARP Spoof attacks on the network. In a GARP Spoof attack, a malicious device on the network takes over an IP address (usually the default gateway) by sending unsolicited (or Gratuitous) ARP messages, thus manipulating the ARP table of the victim machine.
  • Page 315: Replacing An Ip Phone 1110

    Select the Clear soft key to clear the existing TN. Enter the new TN. —End— Replacing an IP Phone 1110 ATTENTION Two IP Phones cannot share the same TN. You must remove the IP Phone 1110 that currently uses the TN. Procedure 63 Replacing an IP Phone 1110 Step...
  • Page 316: Removing An Ip Phone 1110 From Service

    Removing an IP Phone 1110 from service Step Action Disconnect the IP Phone 1110 from the network or turn off the power. The service to the PC is disconnected as well if the PC connects to the IP Phone 1110.
  • Page 317: Nortel Ip Phone 1120E

    User Guide (NN43112-103) or the IP Phone 1120E Getting Started Card (NN43112-100). This section contains the following procedures • Procedure 65 "Configuring the IP Phone 1120E" (page 332). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 318: Description

    318 Nortel IP Phone 1120E • Procedure 66 "Installing the IP Phone 1120E" (page 339). • Procedure 67 "Enabling Full Duplex mode" (page 347). • Procedure 70 "Changing the TN of an existing IP Phone 1120E" (page 350). • Procedure 71 "Replacing an IP Phone 1120E" (page 351).
  • Page 319: Components And Functions

    Fixed feature keys Use these keys to access non-programmable standard features. Expand The Expand key is used to access an External Application Server such as, Nortel Application Server. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007...
  • Page 320 320 Nortel IP Phone 1120E Function Navigation keys Use the Navigation keys to scroll through menus and lists that appear on the LCD display screen. The outer part of this key cluster rocks for up, down, left, and right movements.
  • Page 321: Services Menu

    DN key flashes. However, the display is not updated with the Caller ID, and the programming text is not disturbed. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 322: Local Tools Menu

    322 Nortel IP Phone 1120E The user can originate a call using Autodial or Last Number Redial while manipulating an option. However, the display is not updated with the dialed digits or the Caller ID, and Autodial and Last Number Redial intercept the dialpad.
  • Page 323: Supported Features

    • Call Duration Timer • ability to change the self-labeled line/programmable feature key labels • Corporate Directory • Personal Directory Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 324 324 Nortel IP Phone 1120E • Redial List • Callers List • Password Administration • Virtual Office • Branch Office • Active Call Failover • Enhanced UNIStim Firmware Download • Live Dialpad The IP Phone 1120E supports the following data network features •...
  • Page 325: Self-Labeled Line/Programmable Feature Key Label Display

    "Self-labeled line/programmable feature key label display" (page 326) • "Information line display" (page 326) • "Context-sensitive soft key label display" (page 327) Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 326: Self-Labeled Line/Programmable Feature Key Label Display

    326 Nortel IP Phone 1120E Figure 32 "1120E IP display area" (page 326) shows these three display areas. Figure 32 1120E IP display area Self-labeled line/programmable feature key label display The feature key label area displays a 10-character string for each of the four feature keys.
  • Page 327: Context-Sensitive Soft Key Label Display

    Diagnostics, or 3. Network Configuration menu items from the Local Tools menu. You are always prompted to enter the fixed password whenever you access the 4. Lock Menu sub menu. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 328: Configuring Secure Local Menu Through Full Dhcp

    328 Nortel IP Phone 1120E Two ways to control the menu lock are as follows • DHCP Secure Menu option—the IP Phone processes the secure menu setting retrieved from the Full DHCP response. • Lock Menu option—double-press the Services key to access the Local Tools menu.
  • Page 329: Accessing The Local Tools Menu

    "Context-sensitive soft key label display" (page 327).Figure 32 "1120E IP display area" (page 326) shows the IP Phone 1120E display area. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 330: Package Components

    330 Nortel IP Phone 1120E Key number mappings at the Call Server align with the IP Phone 2002. For a description of the IP Phone function assignment for each soft key, see Appendix "IP Phone context-sensitive soft keys" (page 561).
  • Page 331: Installation And Configuration

    — Number plate and lens — Getting Started Card • Ensure one Software License exists for each IP Phone 1120E you install. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 332: First-Time Installation

    Ensure the host Call Server is equipped with the a voice Gateway Media Card and a Signaling Server with the Line TPS application. • If an AC power adapter is required, ensure the approved Nortel global power supply (model number N0089601) is used. See Table 43 "IP Phone 1120E components list"...
  • Page 333 Remove the stand cover. Pull upward on the center catch and remove the stand cover. The cable routing tracks are now accessible. Figure 34 "Stand cover removed" (page 334). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 334 WARNING Use your IP Phone 1120E with the approved Nortel global power supply (model number N0089601). The IP Phone 1120E supports both AC power and Power over LAN options, including IEEE 802.3af Power Classification 3.
  • Page 335 See Figure 36 "Cable routing tracks" (page 336). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 336 336 Nortel IP Phone 1120E Figure 36 Cable routing tracks Install the Ethernet cable. Connect one end of the supplied Ethernet cable to the back of your phone using the CAT5 connector (LAN Ethernet port), and thread the network cable through the channel (LAN Ethernet port).
  • Page 337: Startup Sequence

    VLAN ID (if supported by the network infrastructure) • obtaining the IP parameters • connecting to the Call Server • obtaining a User ID Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 338: Installing The Ip Phone 1120E

    Nortel. When you see the text Nortel on the phone, you have 1 second to respond by pressing the four soft keys at the bottom of the display in sequence from left to right, one at a time. If you miss the 1-second response time, the IP Phone 1120E attempts to locate the connect server.
  • Page 339 Installing the IP Phone 1120E Step Action When the Nortel logo appears in the middle of the display, immediately press the four soft keys at the bottom of the display in sequence from left to right. The 3. Network Configuration menu opens.
  • Page 340 340 Nortel IP Phone 1120E • Partial—IP network information (IP address, network mask, and gateway address) are provided by the DHCP server. Enter Server 1 IP address, Server 2 IP address, Port, Action, Retry, and PK numbers manually. • Full—IP network information, Server 1 IP address, Server 2 IP address, and XAS information are provided by the DHCP server.
  • Page 341 Enter key to start the edit mode. Use the dialpad to fill in the information: Port—same as S1 port Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 342 342 Nortel IP Phone 1120E Use the Right navigation key to scroll and highlight S2 Action. Press the Enter key to start the edit mode. Use the dialpad to fill in the information. Choose one of the following • for TPS only, enter 1 •...
  • Page 343 Telephony VLAN ID are prevented from reaching the IP Phone port. For information about VLAN tagging, Appendix "802.1Q VLAN description" (page 461). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 344 344 Nortel IP Phone 1120E Use the Right navigation key to scroll and highlight Ctrl Priority Bits box. Press the Down navigation key to open the list box. Select Auto (default), 1, 2, 3, 4, 5, 6, or 7 from the list.
  • Page 345 Enter key to switch this item on and off. The SRTP media encryption feature provides encrypted media. A preshared secret is embedded in the Nortel IP Phone to generate and to exchange encryption parameters without any Call Server involvement.
  • Page 346 UFTP to download the current firmware. • For CS 1000 Release 5.0, a Signaling Server provides the firmware for the IP Phones. Check the Nortel Web site at www.nortel.com for updated firmware files. For Succession Release 3.0 and CS 1000 Release 4.0, the IP Phone 1120E searches for the TFTP Server for firmware upgrade.
  • Page 347: Full Duplex Mode

    LAN Ethernet port and PC Ethernet Port interfaces. ATTENTION Nortel recommends that autonegotiate mode is used on the network and the IP Phone. Use Full Duplex mode only when the network is forced Full Duplex for 100BT Full Duplex mode; otherwise, a duplex mismatch results.
  • Page 348 348 Nortel IP Phone 1120E Press 3 on the dialpad to access the Network Configuration menu or use the Up/Down navigation keys to scroll and highlight the Network Configuration option. Use the Right navigation key to scroll and highlight the Duplex list.
  • Page 349: Tftp Firmware Upgrade

    Phone searches for an upgrade file on the TFTP Server. Users of CS 1000 Release 4.5, or later do not need to enter a TFTP IP address. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 350: Gratuitous Address Resolution Protocol Protection

    350 Nortel IP Phone 1120E For further information about TFTP firmware upgrade, see Appendix "TFTP Server" (page 547). Gratuitous Address Resolution Protocol Protection Gratuitous Address Resolution Protocol (GARP) Protection protects the IP Phone 1120E from GARP Spoof attacks on the network. In a GARP Spoof...
  • Page 351: Replacing An Ip Phone 1120E

    Enter the same TN and Node Number as the IP Phone 1120E you replaced. The Call Server associates the new IP Phone 1120E with the existing TN. —End— Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 352: Removing An Ip Phone 1120E From Service

    352 Nortel IP Phone 1120E Removing an IP Phone 1120E from service Procedure 72 Removing an IP Phone 1120E from service Step Action Disconnect the IP Phone 1120E from the network or turn off the power. The service to the PC is disconnected as well if the PC connects to the IP Phone 1120E.
  • Page 353: Nortel Ip Phone 1140E

    "Redeploying an IP Phone 1140E" (page 386) • "Replacing an IP Phone 1140E" (page 387) • "Removing an IP Phone 1140E from service" (page 388) Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 354: Introduction

    354 Nortel IP Phone 1140E Introduction This section explains how to install and maintain the IP Phone 1140E. For information about using the IP Phone 1140E, see the IP Phone 1140E User Guide (NN43113-106) or the IP Phone 1140E Getting Started Card (NN43113-103).
  • Page 355: Components And Functions

    When a message is waiting, the red Visual Alerter/Message waiting waiting indicator indicator lights. Also, when the ringer sounds, this indicator flashes. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 356 356 Nortel IP Phone 1140E Function Feature Status Lamp When the firmware is updating, the blue Feature Status Lamp indicator indicator flashes. This function requires server support and, therefore, is not available on all phones. Self-labeled line/programma Self-labeled line/programmable key labels are configured for various ble feature keys labels features on the IP Phones.
  • Page 357: Services Menu

    Press the Services key to access the following items • Telephone Options — Volume Adjustment — Contrast Adjustment — Language — Date/Time Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 358: Local Tools Menu

    358 Nortel IP Phone 1140E — Display diagnostics — Local Dialpad Tone — Set Info — Diagnostics — Call Log Options — Ring type — Call Timer — OnHook Default Path — Change Feature Key Label — Name Display Format —...
  • Page 359: Supported Features

    For more information about context-sensitive soft keys, see Features and Services Fundamentals—Book 2 of 6 (NN43001-106). • high quality speaker phone Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 360 360 Nortel IP Phone 1140E • volume control keys to adjust ringer, speaker, handset, and headset volume • six specialized feature keys — Quit/Stop — Directory — Message/Inbox — Shift/Outbox — Services — Copy • six call-processing fixed keys — Mute —...
  • Page 361 Hearing Aid Compatibility (HAC) as per FCC Part 68 ® • wireless headset support through Bluetooth 1.2 compliant Audio Gateway Headset Profile Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 362: Features Not Currently Supported

    362 Nortel IP Phone 1140E • External Application Server (XAS) • Graphical External Application Server (GXAS) • language support: English, French, Swedish, Danish, Norwegian, German, Greek, Dutch, Portuguese, Czech, Finnish, Hungarian, Italian, Polish, Spanish, Russian, Latvian, Turkish, and Katakana With the appropriate downloaded fonts, the IP Phone supports Arabic, Chinese Simplified, Chinese Traditional, Hebrew, Japanese, and...
  • Page 363: Self-Labeled Line/Programmable Feature Key Label Display

    Timer (if provisioned in the Telephone options menu) The information in the display area changes, according to the call-processing state and active features. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 364: Context-Sensitive Soft Key Label Display

    364 Nortel IP Phone 1140E Context-sensitive soft key label display The context-sensitive soft key label has a maximum of seven characters. Each soft key includes the soft key label and an icon. When a soft key is in use, a triangle icon displays at the beginning of the soft key label, and the label shifts one character to the right.
  • Page 365: Configuring Secure Local Menu Through Full Dhcp

    Alternatively, when time expires, the Local Tools menu and any open submenus are closed. Double-press the Services key to open the password prompt window to reaccess the Local Tools menu. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 366: Key Number Assignments

    366 Nortel IP Phone 1140E If you enter an incorrect password, the Local Tools menu does not open. Double-press the Services key to open the password prompt window. Only three incorrect password entries are allowed. Any entry after the three attempts is ignored for 5 minutes.
  • Page 367 NTTK18ABE6 NTTK18AB Bangladesh, Brunei, Sri Lanka 3 m (9.9 ft), 125 VAC, Option 11C Denmark power cord NTTK22ABE6 NTTK22AB Denmark Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 368: Configuring The Ip Phone 1140E

    Ensure the host Call Server is equipped with a Voice Gateway Media Card and a Signaling Server with the Line TPS application. • If an AC power adapter is required, ensure the approved Nortel global power supply (model number N0089601) is used. See Table 48 "IP Phone 1140E component list"...
  • Page 369: Configuring The Ip Phone 1140E

    See Figure 39 "Release the IP Phone 1140E from the stand" (page 370). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 370 370 Nortel IP Phone 1140E Figure 39 Release the IP Phone 1140E from the stand Remove the stand cover. Pull upward on the center catch and remove the stand cover. The cable routing tracks are now accessible. Figure 40 "Stand cover removed" (page 370).
  • Page 371 Installation and configuration 371 WARNING Use your IP Phone 1140E with the approved Nortel global power supply (model number N0089601). The IP Phone 1140E supports both AC power and Power over Ethernet options, including IEEE 802.3af Power Classification 3. To use Power over Ethernet, where power is delivered over the CAT5 cable, the LAN must support Power over Ethernet, and an AC adapter is not required.
  • Page 372 372 Nortel IP Phone 1140E in the stand base marked with the handset symbol. See Figure 42 "Cable routing tracks" (page 372). Figure 42 Cable routing tracks Install the headset (optional). If you are installing a headset, plug the connector into the RJ-9 headset jack on the back of the phone,...
  • Page 373 Release the tilt lever and continue Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 374: Startup Sequence

    374 Nortel IP Phone 1140E to push the phone towards the base until you hear a click. Ensure the phone is securely locked in to position. —End— Startup sequence When an IP Phone 1140E connects to the network, it must perform a startup sequence.
  • Page 375 Nortel. When you see the text Nortel on the phone, you have 1 second to respond by pressing the four soft keys at the bottom of the display in sequence from left to right, one at a time. If you miss the 1-second response time, the IP Phone 1140E attempts to locate the connect server.
  • Page 376 376 Nortel IP Phone 1140E Use the Right navigation key to scroll and highlight Enable 802.1x (LLDP Enable). check box. For information about 802.1x Authentication, see Appendix "802.1ab Link Layer Discovery Protocol" (page 471). Use the Right navigation key to scroll and highlight DHCP list.
  • Page 377 # 2 = B # 3 = C # 4 = D # 5 = E # 6 = F Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 378 378 Nortel IP Phone 1140E Use the Right navigation key to scroll and highlight S2 IP. Press the Enter key to start the edit mode. Use the dialpad to fill in the information: S2 IP—the secondary CS 1000 node IP address for the IP Phone...
  • Page 379 802.1ab LLDP • LLDP VLAN Name—VLAN ID is configured automatically to the value received from 802.1ab LLDP • Manual Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 380 380 Nortel IP Phone 1140E If LLDP is disabled, LLDP MED and LLDP VLAN Name modes do not appear in the list. If DHCP is disabled, DHCP does not appear in the list. Use the Right navigation key to scroll and highlight VLAN Filter check box.
  • Page 381 SRTP check box. Press the Enter key to switch this item on and off. The SRTP media encryption feature provides encrypted media. A preshared secret is embedded in the Nortel IP Phone to generate and to exchange encryption parameters without any Call Server involvement.
  • Page 382 Use the dialpad to enter the XAS IP address. The XAS delivers business applications to the IP Phone. For more information about XAS, see Nortel Application Gateway 1000 documentation. If the XAS supports graphical displays, use the Right navigation key to scroll and highlight Graphical XAS check box.
  • Page 383 UFTP to download the current firmware. • For CS 1000 Release 5.0, a Signaling Server provides the firmware for the IP Phones. Check the Nortel Web site at www.nortel.com for updated firmware files. For Succession Release 3.0 and CS 1000 Release 4.0, the IP Phone 1140E searches for the TFTP Server for firmware upgrade.
  • Page 384: Full Duplex Mode

    LAN Ethernet port and PC Ethernet Port interfaces. ATTENTION Nortel recommends that autonegotiate mode is used on the network and the IP Phone. Use Full Duplex mode only when the network is forced Full Duplex for 100BT Full Duplex mode; otherwise, a duplex mismatch results.
  • Page 385: Tftp Firmware Upgrade

    Phone searches for an upgrade file on the TFTP Server. Users of CS 1000 Release 4.5, or later do not need to enter a TFTP IP address. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 386: Gratuitous Address Resolution Protocol Protection

    386 Nortel IP Phone 1140E For further information about TFTP firmware upgrade, see Appendix "TFTP Server" (page 547). Gratuitous Address Resolution Protocol Protection Gratuitous Address Resolution Protocol (GARP) Protection protects the IP Phone 1140E from GARP Spoof attacks on the network. In a GARP Spoof...
  • Page 387: Replacing An Ip Phone 1140E

    Disconnect the IP Phone 1140E that you want to replace. Follow Procedure 73 "Configuring the IP Phone 1140E" (page 369) to install and configure the IP Phone 1140E. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 388: Removing An Ip Phone 1140E From Service

    388 Nortel IP Phone 1140E Enter the same TN and Node Number as the IP Phone 1140E you replaced. The Call Server associates the new IP Phone 1140E with the existing TN. —End— Removing an IP Phone 1140E from service...
  • Page 389: Nortel Ip Phone 1150E

    "Redeploying an IP Phone 1150E" (page 427) • "Replacing an IP Phone 1150E" (page 428) • "Removing an IP Phone 1150E from service" (page 429) Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 390: Introduction

    390 Nortel IP Phone 1150E Introduction This section explains how to install and maintain the IP Phone 1150E. For information about using the IP Phone 1150E, see the IP Phone 1150E User Guide (NN43114-100) or the IP Phone 1150E Getting Started Card (NN43114-101).
  • Page 391 You can program the keys indicated with asterisks for different functions. Figure 44 "IP Phone 1150E Supervisor key configuration" (page 392) shows the IP Phone 1150E Supervisor key configuration. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 392: Components And Functions

    392 Nortel IP Phone 1150E Figure 44 IP Phone 1150E Supervisor key configuration You can program the keys indicated with asterisks for different functions. Components and functions This section describes the following components of the IP Phone 1150E • "Keys and functions" (page 392) •...
  • Page 393 Press the Shift/Outbox key to switch between two feature key pages, or any Expansion Modules for IP Phones 1100 Series attached to the phone. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 394 394 Nortel IP Phone 1150E Function Copy Press the Copy Key to copy entries to your Personal Directory from other lists, such as the Caller List, Redial List and Corporate Directory. Quit/Stop Press the Quit/Stop key to end an active application.
  • Page 395: Services Menu

    Press the Obv Agent key to monitor activity on the agent phone. Services menu Table 53 "Services menu" (page 396) shows the Services menu. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 396: Local Tools Menu

    396 Nortel IP Phone 1150E Table 53 Services menu Press the Services key to access the following items • Telephone Options — Volume Adjustment — Contrast Adjustment — Language — Date/Time — Display diagnostics — Local Dialpad Tone — Set Info —...
  • Page 397 Press the Quit/Stop key to exit from any menu or menu item. For information about configuring IP Phone 1150E Local Tools menu, see Appendix "Configuring the Local Tools menu" (page 473). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 398: Supported Features

    398 Nortel IP Phone 1150E Supported features The IP Phone 1150E supports the following telephony features • six self-labeled line/programmable feature keys with labels and indicators Supports up to 12 DNs or features on two pages. Use the Shift/Outbox key to access the second page of DNs or features.
  • Page 399 For more information about automatic network configuration, see Table 58 "IP Phone 1150E IP parameters" (page 415). • 802.1ab Link Layer Discovery Protocol (LLDP) Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 400 400 Nortel IP Phone 1150E For more information about LLDP, Appendix "802.1ab Link Layer Discovery Protocol" (page 471). • Secure Real-time Transport Protocol (SRTP) media encryption For more information about SRTP media encryption, see "Features overview" (page 443). • 802.1Q VLAN and 802.1p priority support, industry standards to manage bandwidth use —...
  • Page 401: Features Not Currently Supported

    • "Information line display" (page 402) • "Context-sensitive soft key label" (page 402) Figure 45 IP Phone 1150E display area Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 402: Self-Labeled Line/Programmable Feature Key Label

    402 Nortel IP Phone 1150E Self-labeled line/programmable feature key label The self-labeled line/programmable feature key label area displays a 10-character string for each of the six self-labeled line/programmable feature keys. Each self-labeled line/programmable feature key includes the key label and an icon. The icon state can be on, off, or flashing. A telephone icon displays the status of the configured DN.
  • Page 403: Headset Support

    — 2. Manual Partial Secure Menu — 3. Manual Disable Secure Menu — 4. DHCP Secure Menu — 5. Lock Now Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 404: Configuring Secure Local Menu Through Full Dhcp

    404 Nortel IP Phone 1150E The settings configured in the Lock Menu sub menu override the settings received from the DHCP string. For more information about 4. Lock Menu manual user settings, see Appendix "Configuring the Local Tools menu" (page 473).
  • Page 405: Key Number Assignments

    Supervisor fixed feature keys. For a description of supported call features, see Appendix "Call features" (page 563). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 406: Soft Keys

    406 Nortel IP Phone 1150E Table 55 ACD default Agent fixed feature keys Key number Response Description Key 12 Not Ready Key 13 Make Set Busy Key 14 Call Supervisor Key 15 Emergency The In-Calls key mirrors the programming of key 0; it is not separately programmable.
  • Page 407 2.1 m (7-ft) CAT5 Ethernet cable • Getting Started Card If you are using local power, the approved Nortel global power supply and a standard local power cord must be ordered separately. IP Phone 1150E with Agent icon keycaps NTYS06AA...
  • Page 408: Installation And Configuration

    Ensure the host Call Server is equipped with a voice Gateway Media Card and a Signaling Server with the Line TPS application. • If an AC power adapter is required, ensure the approved Nortel global power supply (model number N0089601) is used. See Table 57 "IP Phone 1150E component list"...
  • Page 409: Configuring The Ip Phone 1150E

    To avoid damaging the IP Phone, press the wall-mount lever located under the base to release the stand and pull it away from the phone. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 410 410 Nortel IP Phone 1150E Figure 46 Release the IP Phone 1150E from the stand Remove the stand cover. Pull upward on the center catch and remove the stand cover. The cable routing tracks are now accessible. Figure 47 "Remove the stand cover" (page 411).
  • Page 411 WARNING Use your IP Phone 1150E with the approved Nortel global power supply (model number N0089601). The IP Phone 1150E supports both AC power and Power over Ethernet options, including IEEE 802.3af Power Classification 3.
  • Page 412 412 Nortel IP Phone 1150E Figure 48 IP Phone 1150E connections Install the headset. If you are installing a headset, plug the connector into the RJ-9 headset jack, and thread the headset cord along with the handset cord through the channels in the stand, so that the headset cord exits the channel.
  • Page 413 CAT5 connector (PC Ethernet port) and thread it through the channel. Connect the other end to the LAN connector on the back of your PC. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 414 414 Nortel IP Phone 1150E CAUTION Damage to Equipment Do not plug any device into your IP Phone 1150E Ethernet port other than a PC. The IP Phone 1150E does not support multiple devices connected through the PC Ethernet port.
  • Page 415: Startup Sequence

    Installing the IP Phone 1150E To install the IP Phone 1150E, use Procedure 81 "Installing the IP Phone 1150E " (page 416). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 416 Nortel. When you see the text Nortel on the phone, you have 1 second to respond by pressing the four soft keys at the bottom of the display in sequence from left to right, one at a time. If you miss the 1-second response time, the IP Phone 1150E attempts to locate the connect server.
  • Page 417 Use the Right navigation key to scroll and highlight Gateway. Press the Enter key to start the edit mode. Use the dialpad to fill in the information: Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 418 418 Nortel IP Phone 1150E Gateway—the default gateway for the IP Phone 1150E on the LAN segment to which it connects Use the Right navigation key to scroll and highlight S1 IP. Press the Enter key to start the edit mode. Use the dialpad to fill in the information: S1 IP—the primary CS 1000 node IP address for the IP Phone...
  • Page 419 # 1 = A # 2 = B # 3 = C # 4 = D # 5 = E Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 420 420 Nortel IP Phone 1150E # 6 = F Use the Right navigation key to scroll and highlight Ntwk Port Speed box. Press the Down navigation key to open the list box. Use the Up/Down navigation keys to scroll and highlight one of the following options •...
  • Page 421 Press the Down navigation key to open the list box. Use the Up/Down navigation keys to scroll and highlight one of the following options Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 422 SRTP check box. Press the Enter key to switch this item on and off. The SRTP media encryption feature provides encrypted media. A preshared secret is embedded in the Nortel IP Phone to generate and to exchange encryption parameters without any Call Server involvement.
  • Page 423 Use the dialpad to enter the XAS IP address. The XAS delivers business applications to the IP Phone. For more information about XAS, see Nortel Application Gateway 1000 documentation. If the XAS supports graphical displays, use the Right navigation key to scroll and highlight Graphical XAS check box.
  • Page 424 UFTP to download the current firmware. • For CS 1000 Release 5.0, a Signaling Server provides the firmware for the IP Phones. Check the Nortel Web site at www.nortel.com for updated firmware files. For Succession Release 3.0 and CS 1000 Release 4.0, the IP Phone 1150E searches for the TFTP Server for firmware upgrade.
  • Page 425: Full Duplex Mode

    LAN Ethernet port and PC Ethernet Port interfaces. ATTENTION Nortel recommends that autonegotiate mode is used on the network and the IP Phone. Use Full Duplex mode only when the network is forced Full Duplex for 100BT Full Duplex mode; otherwise, a duplex mismatch results.
  • Page 426: Tftp Firmware Upgrade

    426 Nortel IP Phone 1150E Press Enter to exit the edit mode. Press the Apply&Reset soft key to save the changes and to restart the IP Phone 1150E. The firmware settings are read and are applied to UPLINK and the PC Ethernet Port.
  • Page 427: Gratuitous Address Resolution Protocol Protection

    IP Phone 1150E displays the existing node number for approximately five seconds. If the node password is enabled and NULL, choose one of the following a. Disable the password. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 428: Replacing An Ip Phone 1150E

    428 Nortel IP Phone 1150E b. Set the password as non-NULL. Press OK when the node number displays. Then the node password is enabled and a password screen displays. Go to is not NULL Step the node password is disabled a TN screen displays.
  • Page 429: Removing An Ip Phone 1150E From Service

    IP address returns to the available pool. In LD 11, enter OUT at the TN prompt. —End— Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 430 430 Nortel IP Phone 1150E Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 431: Expansion Module For Ip Phone 1100 Series

    Up to three Expansion Modules are supported on the IP Phones. With three Expansion Modules, the IP Phones provide up to 54 additional line/feature keys. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 432: Features

    • A desk-mount bracket and structural baseplate connect the Expansion Module to an IP Phone or to another Expansion Module. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 433: Display Characteristics

    For IP Phone 1120E, IP Phone 1140E, and IP Phone 1150E (0) - 3/<CR> Number of attached Expansion Modules (0). Up to three Expansion Modules are supported. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 434: Installation

    Procedure 87 "Connecting the Expansion Module to the IP Phone" (page 435) to connect the Expansion Module for IP Phone 1100 Series to the IP Phone. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 435 See Figure 52 "Adjusting the stand angle on the IP Phone" (page 436). Figure 51 Wall-mount lever Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 436 Insert the screws in to the top and bottom holes of the connecting arm of the Expansion Module and tighten until snug. See Figure 53 "Connecting the Expansion Module" (page 437). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 437 The Expansion Module uses the electrical connection of the IP Phone for power. It does not have its own power source. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 438: Expansion Module Startup Initialization

    IP Phone, through the first Expansion Module; and the third Expansion Module receives its power, and communicates with the IP Phone, through the second Expansion Module. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 439: Operating Parameters

    Module (using the Shift key functionality). An error message displays to alert the administrator that the hardware configuration does not match the Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 440: Services Key Operation

    Use the Up/Down navigation keys to scroll the Display diagnostics menu to access the following screens/diagnostic operations • "Initial screen" (page 441) • "Full Contrast" (page 441) Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 441 The Expansion Module identifies the firmware as a three character string; the TPS displays the firmware in an n.nn format. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 442: Firmware

    "TFTP Server" (page 547). For more information about Expansion Module, see the Expansion Module for IP Phones 1100 Series User Guide (NN43130-101). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 443: Features Overview

    Corporate Directory • Personal Directory • Redial List • Callers List • Password Administration • IP Call Recording • Virtual Office Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 444: Corporate Directory

    Services Fundamentals—Book 2 of 6 (NN43001-106). Corporate Directory is not supported on the IP Phone 2001, IP Audio Conference Phone 2033, or IP Phone 1110. Personal Directory Personal Directory allows an end user to create and control a personal directory.
  • Page 445: Callers List

    Virtual Office 445 Redial List is not supported on the IP Phone 2001, IP Audio Conference Phone 2033, or IP Phone 1110. Callers List Callers List is a call log feature whose content is generated by the system during call processing. The list resides in the Application Server. An end user can scroll through a list of up to 100 entries of the most recent calls received by the IP Phone and call a selected telephone number.
  • Page 446: Emergency Services For Virtual Office

    Maintenance Mode for the Signaling Server that allows more simultaneous firmware downloads. Maintenance Mode is not applicable to Voice Media Gateway Cards. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 447: Media Security

    • IP Phone 1110 • IP Phone 1120E • IP Phone 1140E • IP Phone 1150E • IP Softphone 2050 Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 448: Operating Parameters

    SRTP, see "USK SRTP configuration" (page 449). To configure PSK SRTP on the IP Phone, see "PSK SRTP configuration" (page 449). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 449 Phase II IP Phone 2001, Phase II IP Phone 2002, Phase II IP Phone 2004, and IP Phone 1110—Procedure 88 "Enabling SRTP media encryption on a Phase II IP Phone and IP Phone 1110" (page 450) • IP Phone 2007—Procedure 89 "Enabling SRTP media encryption on an IP Phone 2007"...
  • Page 450 90 "Enabling SRTP media encryption on an IP Phone 1120E, IP Phone 1140E, or IP Phone 1150E" (page 451) Procedure 88 Enabling SRTP media encryption on a Phase II IP Phone and IP Phone 1110 Step Action Disconnect then reconnect the power on the IP Phone to reset it.
  • Page 451: Media Security Information

    Telephone Options > Live Dialpad. By default, Live Dialpad is set to Off. For more information about configuring Live Dialpad, see the applicable IP Phone User Guide. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 452 452 Features overview Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 453: Regulatory And Safety Information

    Consult the dealer or an experienced radio/TV technician for help. The user should not make changes or modifications not expressly approved by Nortel Networks. Any such changes could void the user authority to operate the equipment. This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à...
  • Page 454 Jurisdiction Description Standard United States UL 60950-1 Safety of Information Technology Equipment Canada CSA 60950-1-03 Safety of Information Technology Equipment Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 455: Other Compliancies

    EU Countries—This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from www.nortel.com or from the Nortel Networks GmbH address: Ingolstaedter Strasse 14-18, 80807 Munich Germany. Australia: AS/ACIF S004—Voice Frequency Performance Requirements for Customer Equipment...
  • Page 456: Denan Regulatory Notice For Japan

    456 Regulatory and safety information DenAn regulatory notice for Japan Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 457: Appendix A Specifications

    IP Phone chapter for AC adapter descriptions and product codes. If you are using local power with the IP Phone 1110, IP Phone 1120E, IP Phone 1140E, IP Phone 1150E, you must use the AC adapter (model number N0089601) only.
  • Page 458 Table 67 "Power requirements for IP Phones using Power over Ethernet Classification 3" (page 459) provides power requirements for IP Phones, which use Power over Ethernet Classification 3. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 459: Environmental Specifications

    +5 to +40 C, ambient Operating humidity +5% to 95% RH (29 g/m3 mean absolute humidity) Storage temperature –40 to +70 C Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 460 460 Appendix A Specifications Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 461: Appendix B 802.1Q Vlan Description

    IP Softphone 2050 (through the PC operating system) • IP Phone 1110 • IP Phone 1120E • IP Phone 1140E • IP Phone 1150E Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 462: Description

    802.1Q can be enabled or disabled at boot time using manual configuration or control downloaded from the TPS. • If 802.1Q is disabled, standard Ethernet frames are transmitted. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 463: Ip Softphone 2050 Support

    Priority is achieved on a per port basis. The phone "port" traffic has higher priority over the Ethernet port to which the PC connects. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 464: Vlan Ids

    VOICE VLAN ID using DHCP. This process reduces the configuration steps since entering data manually (the VOICE VLAN ID) is not required. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 465: Enhanced Vlan Tagging

    Phone port are filtered only on the MAC address. Filtering based on the VLAN tag does not occur. This makes the telephony port susceptible to broadcast storms and a Denial of Service (DOS) attack. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 466: Enhanced Data Vlan

    If the DATA VLAN Tag Stripping is enabled, the 802.1Q header if one exists, is removed from the packet before the packet is forwarded to the PC port. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 467 Untag All check box is not selected. By default, the ingress tag is not stripped. To manually override this setting and enable ingress stripping, select the PC-Port Untag All check box. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 468 468 Appendix B 802.1Q VLAN description Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 469: Appendix C 802.1X Port-Based Network Access Control

    Authentication, Authorization, and Accounting (AAA) schemes, such as Remote Authentication Dial In User Service (RADIUS). RADIUS is defined in RFC 2865. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 470: Authorization

    IP Phone services are lost. The connected PC operates as normal. For information about configuring EAP, see the applicable IP Phone section in this document. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 471: Appendix D 802.1Ab Link Layer Discovery Protocol

    The Telecommunications Industry Association (TIA) developed the Link Layer Discovery Protocol (LLDP)-Media Endpoint Discovery (LLDP-MED) extension of 802.1ab LLDP for VoIP networks, as defined by ANSI/TIA-1057. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 472 The 802.1ab feature is enabled by default. However, you can disable the feature during manual configuration. For information about 802.1ab configuration, see the applicable IP Phone section in this document. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 473: Appendix E Configuring The Local Tools Menu

    "Configuring the Local Tools options" (page 473) Introduction This section describes the Local Tools menu for the IP Phone 1110, IP Phone 1120E, IP Phone 1140E, and the IP Phone 1150E. For information about the IP Phone 2007 Local Tools menu, see Figure 16 "IP Phone 2007"...
  • Page 474 Saver tools. Contrast adjusts the viewing angle of the display. Screen Saver controls how long the display remains lit if the phone is inactive. Nortel recommends you use the Telephone Options menu to adjust the contrast. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard...
  • Page 475 The settings configured in the Lock Menu sub menu override the settings received from the DHCP string. The Lock Menu offers the following choices • 1. Manual Secure Lock Menu Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 476 Tools menu pages, and locks the Tools menu. Procedure 91 Locking the Tools menu Step Action Press the Services key twice. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 477: Local Tools Menu

    The Tools menu is unlocked, and remains active for five minutes. —End— Local Tools menu This section describes the Local Tools menu options for the IP Phone 1110. Figure 55 "IP Phone 1110 Local Tools menu" (page 478)shows the Local Tools menu for the IP Phone 1110.
  • Page 478 478 Appendix E Configuring the Local Tools menu Figure 55 IP Phone 1110 Local Tools menu Preferences The Preferences submenu offers the following choices • 1. Contrast • 2. Language • 3. Backlight Timer 1. Contrast The Contrast tool adjusts the contrast of the LCD display screen on the IP Phone.
  • Page 479 The Lock Menu offers the following choices • 1. Manual Secure Lock Menu • 2. Manual Partial Secure Menu • 3. Manual Disable Secure Menu Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 480 Tools menu pages, and locks the Tools menu. Procedure 93 Locking the Tools menu Step Action Press the Services key twice. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 481 Enter the password 26567*738 (color*set) in the prompt window. The Tools menu is unlocked, and remains active for five minutes. —End— Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 482 482 Appendix E Configuring the Local Tools menu Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 483: Appendix F Ip Phone Diagnostic Utilities

    "Network diagnostic utilities" (page 484). The IP Phone 2007, IP Phone 1110, IP Phone 1120E, IP Phone 1140E, and the IP Phone 1150E use a graphic-based method to access Local Diagnostics through the Local Tools menu. For information about Local Diagnostics for the IP Phone 2007, see "Local Diagnostics for the IP Phone...
  • Page 484: Network Diagnostic Utilities

    IP Networking statistics N/A DHCP information Yes, part of process information UNIStim/RUDP statistics RTP/RTCP statistics Network QoS process Yes, last call Yes, renew Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 485 In Remote Mode, the system administrator can view RTP/RTCP QoS metrics (for example, packet loss and jitter) while a call is in progress. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 486: Accessing Network Diagnostic Utilities From The Ip Phone

    Diagnostic Tools menu is available from the IP Phone in Local Mode (see Table 69 "Network Diagnostic Utilities availability" (page 484)). This menu is controlled by the firmware on the IP phone. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 487 Press one of the following soft keys • Reset — to clear the data • Exit — to return to the Network Diagnostic Tools menu. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 488 Reset— to clear the data and reset the statistic counter • Exit — to return to the Network Diagnostic Tools menu —End— Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 489 IP Phone Installer Password is enabled in the Signaling Server, the Diagnostics menu is locked and the message "Access denied" displays on the IP Phone display. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 490 Use the Navigation keys to scroll to the Diagnostic Tools selection. Press the Select soft key to choose one of the following Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 491 Press the Select soft key to save the new IP address or press the Cancel soft key to return to the Ping submenu. —End— Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 492 Use the Navigation keys to scroll through the results. Press the Cancel soft key to return to the Ping submenu. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 493 Step Action From the TraceRoute submenu, use the Navigation keys to scroll to the Max Nr of Hops submenu item. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 494 —End— Ethernet Statistics Use Procedure 111 "Browsing Ethernet Statistics" (page 495) to access the EtherStats submenu item in Remote mode. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 495 Checking 802.1x Supplicant Authentication state Step Action Select EtherStats from the Diagnostics submenu. Scroll through the EtherStats menu and select Authentication State. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 496 Press the OK soft key to return to the EtherStats submenu. • Use the Navigation keys to browse the data. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 497 Figure 67 "RUDP statistics data display page" (page 507). • Press the Cancel soft key to return to the Diagnostics submenu. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 498: Network Diagnostic Utilities Data Display Pages

    Local Mode. Ping Figure 56 "PING data display page" (page 499) illustrates the data displayed from the Ping diagnostic tool. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 499 TraceRoute diagnostic tool. Browse through the last 30 items by pressing the Navigation keys. Figure 57 TraceRoute data display screen Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 500 VLANID = IP Phone VLAN ID • PCollision = network packet collision peg counts • CRCErrors = network CRC errors peg counts Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 501 DHCP Statistics Figure 60 "DHCP information data display page" (page 502) illustrates the data displayed from the DHCP Statistics submenu item. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 502 MACAddressStored = is MAC Address stored in EEPROM? • FWVersion = IP Phone firmware version • HWID = IP Phone hardware ID Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 503 RTP/RTCP statistics Figure 62 "RTP/RTCP statistics data display page" (page 504) shows the data displayed from the RTP/RTCP statistics submenu item. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 504 Remote Mode. PING Figure 63 "Ping data display page" (page 505) shows the data displayed from the Ping Diagnostic Tool. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 505 Hopxxx = the Hop number • xxx = Round Trip Time1, Round Trip Time2, Round Trip Time3 • IP: = IP address Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 506 Figure 66 "IP Networking statistics data display screen" (page 507) shows the data displayed from the IP Stats submenu item. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 507 Figure 67 "RUDP statistics data display page" (page 507), • MessageTx = messages sent • MessageRx = messages received • Retries = number of retries Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 508: Network Address Translation Traversal

    IP Phones. NAT Traversal is required to permit IP Phones working behind a NAT box to connect and maintain signaling and media paths. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 509: General Information

    "Set IP Information" (page 510). ATTENTION Nortel recommends partial DHCP configuration for IP Phones residing behind a NAT router unless the NAT router supports special configuration of the DHCP server. For more information, see IP Line Fundamentals (NN43100-500). General Information The General Information menu displays information about the IP Phone.
  • Page 510 Public Set IP RTP: x.x.x.x:yyyy Private Set IP SIG: x.x.x.x:yyyy Private Set IP RTP: x.x.x.x:yyyy x.x.x.x Mask: xxx.xxx.xxx.xxx Type of NAT: Cone Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 511: Using Cli Commands

    The IDU command provides the following information • • TN ID • MAC address • IP address • LTPS IP address • Manufacturer code Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 512 LTPS IP ADR MANUFACTURER CODE [NAME] MODEL xxxxxxxx NT CODE: COLOR CODE: RLS CODE: xxxxxx SER NUM: FW/SW VERSION xxxxxxx Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 513: Graphic-Based Diagnostics Utilities

    Graphic diagnostic utilities are available on the IP Phone 2007, IP Phone 1120E, IP Phone 1140E, and IP Phone 1150E. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 514 The number of hops for the Tracert command are shown in the top bar of the screen. The default is 30. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 515 When the trace is complete, the screen displays the following Trace complete. To stop Tracert before it completes, tap the Stop soft key. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 516 Personal Computer port (PCPort). The following statistics are displayed • Link Status • Duplex Mode • Network Speed Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 517 (ICMP Type/Code) To reset the NIPort counters to 0, tap the Reset soft key. Tap the NIPort soft key. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 518 — Primary Server identification • Firmware version and Hardware Identification number • Telephone Set IP address • Network subnet mask Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 519: Local Diagnostics For The Ip Phone 1120E, Ip Phone 1140E, And Ip Phone 1150E

    Local Diagnostics for the IP Phone 1120E, IP Phone 1140E, and IP Phone 1150E This section describes the Local Diagnostics for the IP Phone 1120E, IP Phone 1140E, IP Phone 1150E, and IP Phone 1110. Figure 69 "Local Diagnostics menu" (page 520) shows the Local Diagnostic menu for the IP Phone 1140E.
  • Page 520 Local Diagnostics submenu. The tool displays the following information • Configuration — Network data validated, MAC address stored, DHCP setting Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 521 & DHCP Information screen. Figure 70 IP Set and Information screen Use the scroll bar to display all the information. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 522 The screen displays IP/MaxPing/MaxHop, Ping, Tracert, and Return soft keys. Figure 71 "Network Diagnostic Tools screen" (page 523) shows the Network Diagnostic Tools screen. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 523 (where x.x.x.x is the entered IP address) The Return soft key changes to Stop and the other soft keys become blank. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 524 IP Phone display. —End— 3. Ethernet Statistics Procedure 125 "Using Ethernet Statistics tool" (page 525) to use the Ethernet Statistics menu. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 525 Unicast Packets Sent • Unicast Packets Received • Broadcast Packets Received • Multicast Packets Received • 802.1x Status (EAP Status) Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 526 Broadcast Packets Received • Multicast Packets Received Figure 72 "Ethernet Statistics display screen" (page 527) shows Ethernet Statistics display screen. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 527 Press the Select soft key. You can press the Return soft key exit the menu to return to the Local Diagnostics submenu. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 528 Networks Statistics screen. Figure 73 IP Networks Statistics screen To reset the NIPort counters to 0, press the Reset soft key. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 529 Press the Select soft key. You can press the Return soft key exit the menu to return to the Local Diagnostics submenu. —End— Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 530 530 Appendix F IP Phone diagnostic utilities Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 531: Appendix G Bluetooth Wireless Technology

    To select a Bluetooth wireless technology headset type for the IP Phone 1150E, select Headset Type from the Telephone Options menu. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 532: Enabling Bluetooth Wireless Technology

    TFTP Device Config file is saved but is not used. The Bluetooth wireless technology administration setting is forced enabled, or Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 533: Tftp Configuration

    Phone 1140E" (page 534) to enable Bluetooth wireless technology on the IP Phone. The IP Phone 1140E is used as an example. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 534 [FW] section before the BootC FW recovery is used. Otherwise, the BootC FW download fails and the IP Phone reverts to the BootC TPS download screen. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 535 If administrative control is not retrieved, the previously received value is used. If no value has ever been retrieved, then Bluetooth wireless technology is disabled by default. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 536 IP Phone 1140E after bootup • The TFTP Server is down or is no longer present on the network. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 537 MAC address as the file name (for example, 001365FEF1C6.cfg). xxx.xxx.xxx.xxx SERVER_IP The IP address of the TFTP Server that downloads the FILENAME file. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 538: Pairing Your Headset

    If the search is not successful, the message Search completed. No device found is displayed. Power off the wireless technology, and repeat step 4 and step 5. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 539 8. — Check that you are using the correct PIN and repeat step 8. Choose one of the following Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 540 This headset can be paired to its base as well as to the IP Phone 1140E and IP Phone 1150E. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 541 Procedure 131 "Switching between a wired headset and wireless headset" (page 542) to switch between a wired headset and a wireless headset. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 542: Switching Between A Wired Headset And Wireless Headset

    — Press the Up/Down navigation keys to open the list. Press the Up/Down navigations key to scroll in the list and highlight your headset. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 543 To use the Bluetooth wireless technology headset again, you must perform the pairing and activation procedure. —End— Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 544 544 Appendix G Bluetooth wireless technology Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 545: Appendix H Language Enhancement

    Although the IP Phone supports the languages for which it has appropriate character sets, only one language can be displayed at a time. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 546: Tftp Server Support

    IP Phone; therefore, the selected language and font mappings on the Expansion Module mirror the selected language and font mappings on the IP Phone. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 547: Appendix Itftp Server

    IP Phone checks the version of firmware against the version of firmware on the TFTP Server. If the versions are different, the IP Phone downloads the new firmware from the TFTP Server. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 548: Pre-Download Checklist

    To reduce the number of retries and error messages, manage the download process by staggering the times the IP Phones download the firmware. Nortel has tested the following TFTP Servers. They are listed in order of preference: •...
  • Page 549: Updating Ip Phones Firmware

    Updating IP Phones firmware 549 Updating IP Phones firmware The latest IP Phone firmware files are found on the Nortel Web site. When the firmware is uploaded to the TFTP Server, the files must be unzipped. The zip file contains the .bin file. It can also contain other supporting notes and configuration files.
  • Page 550: Updating The Ip Phone 2007 Firmware

    Procedure 134 "Downloading the firmware for the IP Phone 2007" (page 551) to upgrade the firmware for the IP Phone 2007. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 551: Downloading The Firmware For The Ip Phone 2007

    Step Action ATTENTION Nortel recommends that the user ends an active call before performing firmware upgrade otherwise results can be unpredictable. Download the latest IP Phones firmware from the Nortel Web site. Load the latest version of the IP Phones firmware and place it on the TFTP Server.
  • Page 552: Ip Phones Fundamentals

    TFTP download. This method requires the TFTP Server to store the .cfg and 0625Cxx.bin files for the IP Phone in the root directory. For example, the IP Phone 1110, IP Phone 1120E, IP Phone 1140E, and IP Phone 1150E require the following files: •...
  • Page 553: Updating The Firmware

    SECURITY_MODE For future use. Procedure 135 "Updating the firmware" (page 553) to upgrade the firmware for the IP Phone 1110, IP Phone 1120E, IP 1140E, and IP Phone 1150E, using automatic TFTP download during bootup. Procedure 135 Updating the firmware...
  • Page 554: Upgrading The Firmware Using Bootc

    1. If BootC is damaged from a power reset, hold down the [Up] and [3] keys to use the backup BootC. When Nortel appears on the screen, press the soft keys 1,2,3,4 in sequence (left to right). BootC goes to manual configuration. If you miss this step, and the phone begins to register to the TPS, repeat step 1.
  • Page 555: Ip Phones Fundamentals

    TFTP IP address and the state of the TFTP Server, then restart the IP Phone. —End— Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 556: Downloading And Configuring Fonts

    The font files are downloaded as needed using the same TFTP Server configuration file method as IP Phone 2007, IP Phone 1120E, IP Phone 1140E, and IP Phone 1150E. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 557: Ip Phones Fundamentals

    (page 557) describes the fields in the configuration file on the TFTP Server for downloadable fonts. The section [FONTxx] indicates the font file. Set the download mode to AUTO or FORCED. Nortel recommends that you set DOWNLOAD_MODE to AUTO. Table 77 Fields in the TFTP configuration file for downloadable fonts...
  • Page 558: Downloading A Font File

    IT Character Set Report. Figure 77 Sample of the font configuration file For information about downloading the font file from the Nortel Web site, see IP Line Fundamentals (NN43100-500). Procedure 137 Downloading a font file...
  • Page 559: Ip Phones Fundamentals

    After the required fonts are downloaded from the TFTP Server, the IP Phone resets and registers to the TPS. —End— Figure 78 TFTP Server on a network Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 560: Ip Phones Fundamentals

    560 Appendix I TFTP Server Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 561: Appendix J Ip Phone Context-Sensitive Soft Keys

    Call Forward key Removes function or feature from key Key 20 Ring Again key Removes function or feature from key Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 562: Ip Phones Fundamentals

    Charge Account key Removes function or feature from key Key 26 Calling Party Number key Removes function or feature from key Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 563: Appendix K Call Features

    Charge Account CLID Caller ID and called ID Calling Party Number No hold conference - speed call Conferee Selectable Display Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 564: Ip Phones Fundamentals

    Notification Key Lamp Not Ready NSVC ACD Night Service ACD Observe Agent Onsite Notification Overflow position Busy Override Call Park Privacy Release Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 565: Ip Phones Fundamentals

    Malicious Call Trace Call Transfer User Selectable Call Redirection User Status Voice Call Wake Up Key XMWK Multiple DN Message Waiting Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 566: Index

    VLAN ID 464 IP Phone 2004 561 Default gateway 111, 298 IP Phone 2002 76, 148 Desk-mount bracket 207 build number 270 Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 567: Ip Phones Fundamentals

    Ethernet frame 462 Replacing 163 extranet client 270 IP Call Recording 445 IP Line IP stack 462 IP Phone Feature keys Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 568: Ip Phones Fundamentals

    483 IP Phone 1110 277 Key expansion module register 303, 311 configuration 203 user ID 296 connection 207 IP Phone 1110 display characteristics 284 Description 201, 431 IP Phone 1120E display 202 user ID 338 features 202 IP Phone 1150E...
  • Page 569: Ip Phones Fundamentals

    Trivial File Transfer Protocol 547 error messages 513 registry key 268 removing User ID MVC 2050 266 IP Phone 1110 296 Reserved keys IP Phone 1120E 338 IP Phone Softphone 2050 231 IP Phone 1150E 415 Ring again key IP Phone 2001 39...
  • Page 570: Ip Phones Fundamentals

    VLAN ID WLAN Handset discover using DHCP 464 2210 253 voice frames 273 2211 253 arriving 272 wireless network 275 Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 02.01 Standard Release 5.0 7 December 2007 Copyright © 2003–2007, Nortel Networks...
  • Page 572: Ip Phones Fundamentals

    Nortel, the Nortel logo, the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks. The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Nortel Networks is under license.

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