Nortel 1150E Manuals

Nortel 1150E Fundamentals (572 pages)

Nortel Communication Server 1000

Brand: Nortel | Category: IP Phone | Size: 9.15 MB

Table of Contents

5
- Ip Phones Fundamentals
  1
- Revision History
  3
- August
  4
- April
  4
- June
  4
- October
  4
  - Table of Contents
    5
  - Contents
    9
    
    Contents
    13
    
    Contents
    15
    
    Contents
    17
Table of Contents

22
- Features
  23
- New in this Release
  23
- Subject
  23
- Getting Help from a Specialist by Using an Express Routing Code
  25
- Getting Help from the Nortel Web Site
  25
- Getting Help over the Phone from a Nortel Solutions Center
  25
- How to Get Help
  25
- Getting Help through a Nortel Distributor or Reseller
  26
  - Components and Functions
    27
  - Description
    27
  - Features Not Supported
    27
- Introduction
  27
- Nortel IP Phone 2001
  27
- Supported Features
  27
- Description
  28
- Components and Functions
  29
  - Keys and Functions
    29
  - Services Menu
    29
- Supported Features
  30
- Display Characteristics
  32
- Features Not Supported
  32
- Key Number Assignments
  34
- Package Components
  34
- Installation and Conﬁguration
  36
- Full Duplex Mode
  54
- Gratuitous Address Resolution Protocol Protection
  55
- Extensible Authentication Protocol
  56
- Redeploying an IP Phone 2001
  56
- Removing an IP Phone 2001 from Service
  57
- Replacing an IP Phone 2001
  57
- Contents
  59
  - Display Characteristics
    59
  - Features Not Currently Supported
    59
- Introduction
  59
- Nortel Communication Server
  59
- Nortel IP Phone 2002
  59
- Description
  60
Components and Functions

61
- Keys and Functions
  61
- Services Menu
  63
- Supported Features
  64
- Display Characteristics
  66
- Features Not Currently Supported
  66
- Key Number Assignments
  68
- Package Components
  69
- Installation and Conﬁguration
  70
  - Before You Begin
    70
    
    First-Time Installation
    70
    
    Startup Sequence
    70
  - First-Time Installation
    71
  - Conﬁguring the IP Phone 2002
    71
  - Startup Sequence
    74
  - Installing the IP Phone 2002
    74
- Figure 4
  84
  - IP Phone
    84
  - Phone
    84
  - Nortel Communication Server 1000
    85
    
    Full Duplex Mode
    90
    
    Extensible Authentication Protocol
    92
    
    Gratuitous Address Resolution Protocol Protection
    92
    
    Redeploying an IP Phone 2002
    92
    
    Replacing an IP Phone 2002
    93
    
    Removing an IP Phone 2002 from Service
    94
    
    Components and Functions
    95
    
    Contents
    95
    
    Description
    95
    
    Introduction
    95
    
    Nortel IP Phone 2004
    95
    
    Description
    96
    
    Components and Functions
    97
    
    Keys and Functions
    97
    
    Services Menu
    97
    
    Services Menu
    98
    
    Supported Features
    99
    
    Central Answering Position
    101
    
    Features Not Currently Supported
    101
    
    Cleaning the IP Phone Display Screen
    102
    
    Display Characteristics
    102
    
    Information Line Display
    102
    
    Information Line Display
    103
    
    Key Number Assignments
    103
    
    Programmable Line (Dn)/Feature Key Label Display
    103
    
    Soft Key Label Display
    103
    
    Package Components
    104
    
    Before You Begin
    106
    
    First-Time Installation
    106
    
    Installation and Conﬁguration
    106
    
    Startup Sequence
    106
    
    Conﬁguring the IP Phone 2004
    107
    
    Startup Sequence
    109

Nortel 1150E Fundamentals (560 pages)

Nortel Communication Server 1000

Brand: Nortel | Category: IP Phone | Size: 12.85 MB

Table of Contents

7
- Ip Phones Fundamentals
  1
- Procedure
  3
  - Revision History
    3
- Procedure
  4
- Procedure
  5
- Procedure
  6
  - Table of Contents
    7
- Procedure
  7
- Procedure
  8
  - Contents
    9
- Procedure
  9
  - Contents
    11
- Procedure
  11
- Procedure
  12
  - Contents
    13
- Procedure
  13
- Procedure
  14
- Procedure
  15
- Procedure
  16
  - Contents
    17
- Procedure
  17
- Procedure
  19
- How to Get Help
  
  23
- New in this Release
  
  25
  - Features
    25
    
    Live Dialpad
    25
    
    New IP Phone Types
    25
    
    New Language Support
    26
    
    Context-Sensitive Soft Keys
    27
  - Subject
    27
- Nortel IP Phone 2001
  
  31
  - Introduction
    31
  - Description
    32
  - Components and Functions
    33
  - Table 2
    33
  - Supported Features
    34
  - Features Not Supported
    36
  - Display Characteristics
    36
  - Key Number Assignments
    38
  - Package Components
    38
IP Phone/7-Ft. Cat5 Ethernet Cable

39
- IP Phone
  
  39
- 7-Ft. Cat5 Ethernet Cable
  
  39
Table of Contents

53
- Enabling Full Duplex Mode
  58
- Full Duplex Mode
  58
- Checking Ethernet Statistics
  59
- Gratuitous Address Resolution Protocol Protection
  59
- Changing the TN of an Existing IP Phone 2001
  60
- Extensible Authentication Protocol
  60
- Redeploying an IP Phone 2001
  60
- Removing an IP Phone 2001 from Service
  61
- Replacing an IP Phone 2001
  61
- Nortel IP Phone 2002
  
  63
  - Contents
    63
  - Introduction
    63
    
    Package Components
    63
  - Description
    64
  - Components and Functions
    65
    
    Keys and Functions
    65
    
    Services Menu
    67
  - Supported Features
    68
  - Features Not Currently Supported
    70
  - Display Characteristics
    70
    
    Cleaning the IP Phone Display Screen
    71
    
    Information Line Display
    71
    
    Programmable Line (Dn)/Feature Key Label Display
    71
    
    Soft Key Label Display
    72
  - Key Number Assignments
    72
  - Package Components
    73
    
    A0648375
    73
    
    A0788874
    73
    
    Lists the IP Phone 2002
    73
  - Installation and Conﬁguration
    74
- Before You Begin
  
  74
  - The IP Phone
    74
  - Conﬁguring the IP Phone 2002
    75
  - First-Time Installation
    75
  - Startup Sequence
    77
  - Installing the IP Phone 2002
    78
  - Choose One of the Following
    80
    
    For TPS and Secure Media Controller, Enter 6 or
    80
    
    For TPS Only, Enter 1
    80
  - S1 Ip
    80
  - S1 Pk
    80
  - S1 Port S1 Action
    80
  - S1 Retry Count
    80
  - Screen Prompt
    80
  - The Primary CS 1000 Node IP Address for the IP Phone
    80
  - This Is a Fixed Value: 4100
    80
  - Installing an IP Phone 2002 for the First Time Using DHCP
    86
    
    IP Phone
    87
    
    Attempts to Connect to the Server. Enter
    88
    
    The Number of Times the IP Phone
    88
    
    To Manually Configure the PK, Set the Action
    88
  - Enabling Full Duplex Mode
    94
  - Full Duplex Mode
    94
  - Checking Ethernet Statistics
    95
  - Gratuitous Address Resolution Protocol Protection
    95
  - Changing the TN of an Existing IP Phone 2002
    96
  - Extensible Authentication Protocol
    96
  - Redeploying an IP Phone 2002
    96
  - Removing an IP Phone 2002 from Service
    97
  - Replacing an IP Phone 2002
    97
- Nortel IP Phone 2004
  
  99
  - Contents
    99
  - Introduction
    99
    
    Installation and Conﬁguration
    99
  - Description
    100
  - Components and Functions
    101
    
    Keys and Functions
    101
    
    Services Menu
    102
  - Supported Features
    103
  - Features Not Currently Supported
    105
  - Central Answering Position
    105
  - Display Characteristics
    106
    
    Cleaning the IP Phone Display Screen
    106
    
    Programmable Line (Dn)/Feature Key Label Display
    106
    
    Information Line Display
    107
    
    Soft Key Label Display
    107
  - Key Number Assignments
    107
  - Package Components
    108
    
    Handset Cord
    108
  - Installation and Conﬁguration
    109
    
    Before You Begin
    109
    
    Nortel Communication Server 1000
    109
    
    Conﬁguring the IP Phone 2004
    110
    
    First-Time Installation
    110
    
    M (7-Ft) CAT5 Ethernet Cable - Getting Started Card
    110
    
    Startup Sequence
    113
  - Installing an IP Phone 2004 for the First Time Using DHCP
    122
  - Full Duplex Mode
    130
  - Gratuitous Address Resolution Protocol Protection
    131
  - Extensible Authentication Protocol
    132
  - Redeploying an IP Phone 2004
    132
  - Replacing an IP Phone 2004
    133
  - Removing an IP Phone 2004 from Service
    133
- Nortel IP Audio Conference Phone 2033
  
  135
  - Contents
    135
  - Introduction
    135
  - Description
    136

Nortel 1150E Installation And Operation Manual (632 pages)

Nortel Networks Communication Server 1000 Release 4.5

Brand: Nortel | Category: IP Phone | Size: 6.2 MB

Table of Contents

7
- Revision History
  3
Table of Contents

11
- Nortel Ip Phone 1150E
  14
Expansion Module for IP Phone 1100 Series . 475

15
- List of Procedures
  19
Table of Contents

20
- How to Get Help
  
  31
- About this Document
  
  33
  - Subject
    33
  - Applicable Systems
    34
  - Intended Audience
    35
  - Conventions
    35
  - Related Information
    36
- Nortel IP Phone 2001
  
  39
  - Contents
    39
  - Introduction
    39
  - Description
    39
  - Components and Functions
    39
    
    Components and Functions
    41
    
    Keys and Functions
    42
  - Supported Features
    44
  - Features Not Currently Supported
    46
  - Display Characteristics
    46
    
    Information Line Display
    47
  - Key Number Assignments
    48
    
    Soft Key Label Display
    48
  - Package Components
    49
  - Installation and Configuration
    51
    
    Before You Begin
    51
    
    Configuring the Ip Phone
    52
    
    Startup Sequence
    54
    
    Installing the Ip Phone
    55
  - Full Duplex Mode
    68
  - Gratuitous Address Resolution Protocol Protection
    70
  - Extensible Authentication Protocol
    70
  - Reinstalling an IP Phone 2001
    70
  - Replacing an IP Phone 2001
    72
  - Removing an IP Phone 2001 from Service
    72
Nortel IP Phone 2004

73
- Contents
  73
- Description
  73
- Extensible Authentication Protocol
  73
- Features Not Currently Supported
  73
- Full Duplex Mode
  73
- Introduction
  73
- Key Number Assignments
  73
- Package Components
  73
- Nortel IP Phone 2004
  
  74
  - Introduction
    74
  - Description
    74
    
    Components and Functions
    75
    
    Supported Features
    79
  - Features Not Currently Supported
    82
  - Central Answering Position
    82
  - Display Characteristics
    82
  - Key Number Assignments
    84
  - Package Components
    85
  - Installation and Configuration
    87
    
    Installing the IP Phone 2004 for the First Time Using Manual Configuration
    93
    
    Procedure 11
    100
    
    Installing an IP Phone 2004 for the First Time Using DHCP
    100
  - Full Duplex Mode
    107
    
    Procedure 12
    107
    
    Enabling Full Duplex Mode
    107
  - Gratuitous Address Resolution Protocol Protection
    108
    
    Procedure 13
    108
    
    Checking Ethernet Statistics
    108
  - Extensible Authentication Protocol
    109
  - Reinstalling an IP Phone 2004
    109
    
    Procedure 14
    109
    
    Changing the TN of an Existing IP Phone 2004
    109
  - Replacing an IP Phone 2004
    110
    
    Procedure 15
    110
  - Removing an IP Phone 2004 from Service
    111
    
    Procedure 16
    111
    
    Nortel IP Phone 2004
    112
    
    This Section Contains Information on the Following Topics
    113
- Nortel IP Phone 2002
  
  114
  - Introduction
    114
  - Description
    114
  - Components and Functions
    115
  - Supported Features
    119
  - Features Not Currently Supported
    122
  - Key Number Assignments
    124
  - Package Components
    125
  - Installation and Configuration
    128
    
    Reinstalling an Ip Phone 2002
    148
    
    Replacing an Ip Phone 2002
    149
    
    Removing an Ip Phone 2002 from Service
    150

Nortel 1150E Installation And Operation Manual (602 pages)

Nortel Communication Server 1000

Brand: Nortel | Category: IP Phone | Size: 11.06 MB

Table of Contents

7
- Revision History
  3
Description

12
- List of Procedures
  19
Table of Contents

20
- How to Get Help
  
  31
- About this Document
  
  33
  - Subject
    33
  - Applicable Systems
    34
  - Intended Audience
    35
  - Conventions
    35
  - Related Information
    36
- Nortel IP Phone 2001
  
  39
  - Contents
    39
  - Introduction
    39
    
    Components and Functions
    39
    
    Supported Features
    39
    
    Features Not Currently Supported
    39
  - Description
    40
  - Components and Functions
    41
  - Supported Features
    44
  - Features Not Currently Supported
    46
  - Display Characteristics
    46
  - Cleaning the IP Phone Display Screen
    48
  - Key Number Assignments
    48
  - Package Components
    49
  - Installation and Configuration
    50
    
    Description
    56
  - Full Duplex Mode
    67
  - Gratuitous Address Resolution Protocol Protection
    69
  - Extensible Authentication Protocol
    69
  - Reinstalling an IP Phone 2001
    69
  - Replacing an IP Phone 2001
    71
  - Removing an IP Phone 2001 from Service
    71
- Nortel IP Phone 2002
  
  73
  - Contents
    73
  - Introduction
    74
  - Description
    74
  - Components and Functions
    75
  - Supported Features
    79
  - Features Not Currently Supported
    81
  - Display Characteristics
    82
  - Cleaning the IP Phone Display Screen
    84
  - Key Number Assignments
    84
  - Package Components
    84
  - Installation and Configuration
    86
    
    Installing the IP Phone 2002 for the
    91
    
    Procedure 11
    98
    
    Installing an IP Phone 2002 for the First Time
    98
    
    Using DHCP
    98
  - Full Duplex Mode
    105
    
    Procedure 12
    105
    
    Enabling Full Duplex Mode
    105
    
    Procedure 13
    106
    
    Checking Ethernet Statistics
    106
  - Gratuitous Address Resolution Protocol Protection
    107
  - Extensible Authentication Protocol
    107
  - Reinstalling an IP Phone 2002
    107
    
    Procedure 14
    107
    
    Changing the TN of an Existing IP Phone 2002
    107
  - Replacing an IP Phone 2002
    108
    
    Procedure 15
    108
  - Removing an IP Phone 2002 from Service
    109
    
    Procedure 16
    109
- Nortel IP Phone 2004
  
  111
  - Contents
    111
  - Introduction
    112
  - Description
    112
  - Components and Functions
    113
  - Supported Features
    117
  - Features Not Currently Supported
    119
  - Central Answering Postion
    119
  - Display Characteristics
    120
  - Cleaning the IP Phone Display Screen
    122
  - Key Number Assignments
    122
  - Package Components
    122
  - Installation and Configuration
    124
    
    Procedure 17
    125
    
    Configuring the IP Phone 2004
    125
    
    Procedure 18
    130
    
    Installing the IP Phone 2004 for the First Time Using Manual Configuration
    130
    
    Procedure 19
    137
    
    Installing an IP Phone 2004 for the First Time Using DHCP
    137
  - Full Duplex Mode
    144
    
    Procedure 20
    144
    
    Enabling Full Duplex Mode
    144
  - Gratuitous Address Resolution Protocol Protection
    145
    
    Procedure 21
    145
    
    Checking Ethernet Statistics
    145
  - Extensible Authentication Protocol
    146
  - Reinstalling an IP Phone 2004
    146
  - Replacing an IP Phone 2004
    147
  - Removing an IP Phone 2004 from Service
    148

Nortel 1150E User Manual (112 pages)

Carrier VoIP IP Phone

Brand: Nortel | Category: IP Phone | Size: 0.6 MB

Table of Contents
3
New in this Release

7
Overview

9
- IP Phone Terminal Description
  10
- Terminal Display
  12
- Softkey Functionality
  13
- ACD Keys
  14
- Terminal Indicators
  14
- USB Keyboard
  15
- USB Mouse
  16
IP Phone 1150E Menu Systems

17
- Logoff
  17
- Audio
  17
- Display
  17
- Feature
  17
- ACD Keys
  18
- Language
  18
- Time
  19
- History
  19
- Diagnostics
  19
- Upgrade
  19
- Menu Hierarchy
  20
- How to Use the Navigation Keys
  20
Connecting the IP Phone to the LAN

21
- Procedure Job Aid
  22
Logging on

23
- Logging on to the Network
  23
- Logging on to the ACD Queue
  24
Logging off

25
- Logging off from the Network
  25
- Logging off the ACD Queue
  25
  - Carrier Voip
    25
  - Nortel IP Phone 1150E User Guide (CICM
    25
  - Carrier Voip
    26
  - Nortel IP Phone 1150E User Guide (CICM
    26
Using a Handset

27
- Carrier Voip
  27
- Nortel IP Phone 1150E User Guide (CICM
  27
- Nortel IP Phone 1150E User Guide (CICM
  28
- Carrier Voip
  28
Agent Features

29
- Using the Activity Feature
  29
  - Carrier Voip
    29
  - Nortel IP Phone 1150E User Guide (CICM
    29
- Answering an ACD Call
  30
- Ending an ACD Call
  30
  - Carrier Voip
    30
  - Nortel IP Phone 1150E User Guide (CICM
    30
- Using the Emergency Feature
  31
- Using the Not Ready Feature
  31
  - Carrier Voip
    31
  - Nortel IP Phone 1150E User Guide (CICM
    31
- Using the Make Set Busy Feature
  32
- Answering a Call from the Supervisor
  32
  - Carrier Voip
    32
  - Nortel IP Phone 1150E User Guide (CICM
    32
- Calling the Supervisor
  33
- Using the Walkaway Feature
  33
  - Carrier Voip
    33
  - Nortel IP Phone 1150E User Guide (CICM
    33
  - Carrier Voip
    34
  - Nortel IP Phone 1150E User Guide (CICM
    34
Supervisor Features

35
- Carrier Voip
  35
- Nortel IP Phone 1150E User Guide (CICM
  35
- Agent Status Lamp
  36
- Using the Answer Agent Feature
  36
- Answering an Emergency
  36
  - Carrier Voip
    36
  - Nortel IP Phone 1150E User Guide (CICM
    36
- Calling an Agent
  37
- Observing an Agent
  37
  - Carrier Voip
    37
  - Nortel IP Phone 1150E User Guide (CICM
    37
- Using the Forced Agent Availability Feature
  38
- Using the Talk/Listen Feature
  38
  - Carrier Voip
    38
  - Nortel IP Phone 1150E User Guide (CICM
    38
- Using the Interflow Feature
  39
- Using the Night Service Feature
  39
- Viewing Agent Status
  39
  - Carrier Voip
    39
  - Nortel IP Phone 1150E User Guide (CICM
    39
- Viewing Queue Status
  40
  - Carrier Voip
    40
  - Nortel IP Phone 1150E User Guide (CICM
    40
- Display Queue Status Indicator
  41
  - Carrier Voip
    41
  - Nortel IP Phone 1150E User Guide (CICM
    41
  - Carrier Voip
    42
  - Nortel IP Phone 1150E User Guide (CICM
    42
Making a Non-ACD Call

43

Nortel 1150E User Manual (202 pages)

Nortel Communication Server 1000

Brand: Nortel | Category: IP Phone | Size: 2.76 MB

Revision History
3
Table of Contents
5
About the Nortel IP Phone 1150E

11
- Basic Features
  12
- Telephone Controls
  15
- Telephone Display
  22
- License Notification
  22
- Call Features and Flexible Feature Codes
  23
- Security Features
  23
  - Using Encrypted Calling
    23
  - Managing Your Station Control Password (SCPW)
    23
Entering and Editing Text

26
Connecting the Components

30
- Before You Begin
  31
- Connecting the Components of the Phone
  31
Virtual Private Network

36
Configuring Telephone Options

56
- Using the Telephone Options Menu
  57
  - Adjusting the Volume
    58
  - Adjusting the Display Screen Contrast
    59
  - Selecting a Language
    60
  - Selecting Date and Time Format
    61
  - Accessing Display Diagnostics
    62
  - Choosing a Local Dialpad Tone
    62
  - Viewing Phone Information
    63
  - Diagnostics
    63
  - Selecting a Headset Type
    64
  - Configuring Call Log Options
    65
  - Choosing a Ring Type
    70
  - Enabling or Disabling Call Timer
    71
  - Setting the Call Indicator Light
    72
  - Changing Feature Key Labels
    72
  - Configuring the Name Display Format
    74
  - To Configure Name Display Format
    75
  - Configuring Live Dialpad
    75
- Using the Password Admin Menu
  77
Configuring Local Menu Options

80
- Using the 1. Preferences Submenu
  82
  - Changing 1. Display Settings
    82
  - Changing 2. Language
    84
  - Configuring 3. Headsets
    84
  - Configuring 4. Bluetooth
    91
- Using the 2. Local Diagnostics Submenu
  103
  - IP Set&Dhcp Information
    103
  - Network Diagnostic Tools
    103
  - Ethernet Statistics
    103
  - IP Network Statistics
    104
  - USB Devices
    104
  - Advanced Diag Tools
    104
  - DHCP Information
    104
  - License Information
    104
  - VPN Information
    105
  - Certificate Information
    105
- Using the 3. Network Configuration Menu
  105
- Using the 4. Lock Menu
  106

Nortel 1150E User Manual (168 pages)

Nortel Communication Server 1000

Brand: Nortel | Category: IP Phone | Size: 3.03 MB

Revision History
3
Table of Contents
5
About the Nortel IP Phone 1150E

11
- Basic Features
  12
- Telephone Controls
  14
- Telephone Display
  21
- Call Features and Flexible Feature Codes
  21
- Security Features
  22
Entering and Editing Text

25
Connecting the Components

29
Configuring Telephone Options

37
- Using the Telephone Options Menu
  39
  - To Use the Telephone Options Menu
    40
  - Adjusting the Volume
    40
  - Adjusting the Display Screen Contrast
    41
  - Selecting a Language
    42
  - Selecting Date and Time Format
    43
  - Accessing Display Diagnostics
    44
  - Choosing a Local Dialpad Tone
    44
  - Viewing Telephone Information
    45
  - Diagnostics
    45
  - Configuring Call Log Options
    46
  - Choosing a Ring Type
    51
  - Enabling or Disabling Call Timer
    52
  - Enabling Onhook Default Path
    52
  - Changing Feature Key Labels
    53
  - Configuring the Name Display Format
    55
  - Using the Call Indication Light
    56
  - Selecting a Headset
    56
Call Center Agent/Supervisor Features

57
- Headset Interface
  57
- Agent Login
  58
- Correct Errors During the Login Procedure
  60
- Default Login
  61
- Agent Logout
  62
Call Center Agent Features

63
- Use Activity Code
  63
- Answering Call Center Calls
  63
- Call Forcing
  64
- Use the Emergency Key
  65
- Use Not Ready
  65
- Activate Make Set Busy
  66
- Answer or Make Non-ACD Calls
  67
- Contact Your Supervisor
  67
- Use Walkaway and Return from Walkaway
  69

Nortel 1150E User Manual (156 pages)

IP Deskphone

Brand: Nortel | Category: IP Phone | Size: 1.29 MB

Table of Contents
3
Revision History

9
About the Nortel IP Phone 1150E

11
- Basic Features
  12
- Telephone Controls
  15
- Telephone Display
  22
- Call Features and Flexible Feature Codes
  22
- Security Features
  23
  - Using Encrypted Calling
    23
  - Managing Your Station Control Password (SCPW)
    23
Entering and Editing Text

26
Connecting the Components

30
- Before You Begin
  31
- Connecting the Components of the Phone
  31
Configuring Telephone Options

36
- Using the Telephone Options Menu
  37
  - Adjusting the Volume
    38
  - Adjusting the Display Screen Contrast
    39
  - Selecting a Language
    40
  - Selecting Date and Time Format
    41
  - Accessing Display Diagnostics
    41
  - Choosing a Local Dialpad Tone
    42
  - Viewing Phone Information
    43
  - Diagnostics
    43
  - Selecting a Headset Type
    44
  - Configuring Call Log Options
    45
  - Choosing a Ring Type
    50
  - Enabling or Disabling Call Timer
    51
  - Setting the Call Indicator Light
    51
  - Changing Feature Key Labels
    52
  - Configuring the Name Display Format
    54
  - To Configure Name Display Format
    54
  - Configuring Live Dialpad
    54
- Using the Password Admin Menu
  56
Call Center Agent/Supervisor Features

59
- Headset Interface
  59
- Agent Login
  59
- Login with Agent ID and Multiple Queue Assignment (MQA)
  60
- Default Login
  62
- Agent Logout
  63
Call Center Agent Features

64
- Use Activity Code
  64
- Answer Call Center Calls
  64
- Call Forcing
  65
- The Emergency Key
  66
- Use Not Ready
  66
- Activate Make Set Busy
  67
- Making Non-ACD Calls
  67
- Contact Your Supervisor
  68
- Use Walkaway and Return from Walkaway
  69

Nortel 1150E User Manual (154 pages)

Nortel Communication Server 1000

Brand: Nortel | Category: IP Phone | Size: 2.57 MB

Revision History
3
Table of Contents
5
About the Nortel IP Phone 1150E

11
- Basic Features
  12
- Telephone Controls
  15
- Telephone Display
  22
- Call Features and Flexible Feature Codes
  22
- Security Features
  23
  - Using Encrypted Calling
    23
  - Managing Your Station Control Password (SCPW)
    23
Entering and Editing Text

26
Connecting the Components

30
- Before You Begin
  31
- Connecting the Components of the Phone
  31
Configuring Telephone Options

36
- Using the Telephone Options Menu
  37
  - Adjusting the Volume
    38
  - Adjusting the Display Screen Contrast
    39
  - Selecting a Language
    40
  - Selecting Date and Time Format
    41
  - Accessing Display Diagnostics
    41
  - Choosing a Local Dialpad Tone
    42
  - Viewing Phone Information
    43
  - Diagnostics
    43
  - Selecting a Headset Type
    44
  - Configuring Call Log Options
    45
  - Choosing a Ring Type
    50
  - Enabling or Disabling Call Timer
    51
  - Setting the Call Indicator Light
    51
  - Changing Feature Key Labels
    52
  - Configuring the Name Display Format
    54
  - To Configure Name Display Format
    54
  - Configuring Live Dialpad
    54
- Using the Password Admin Menu
  56
Call Center Agent/Supervisor Features

59
- Headset Interface
  59
- Agent Login
  59
- Login with Agent ID and Multiple Queue Assignment (MQA)
  60
- Default Login
  62
- Agent Logout
  63
Call Center Agent Features

64
- Use Activity Code
  64
- Answer Call Center Calls
  64
- Call Forcing
  65
- The Emergency Key
  66
- Use Not Ready
  66
- Activate Make Set Busy
  67
- Making Non-ACD Calls
  67
- Contact Your Supervisor
  68
- Use Walkaway and Return from Walkaway
  69

Nortel 1150E User Manual (28 pages)

Expansion Module for IP Phone 1100 Series

Brand: Nortel | Category: Telephone Accessories | Size: 1.02 MB

Revision History
3
Table of Contents
5
About the Expansion Module for IP Phone 1100 Series

7
Setup and Assembly

10
Controls and Settings

16
- Shift Key Functionality
  16
- Services Key Operation
  16
- Display Diagnostics
  17
Regulatory and Safety Information

19
- Other
  20
- Denan Regulatory Notice for Japan
  21
Terms You Should Know

23
Index

25
- User Guide
  28

Nortel 1150E Quick Reference Card (2 pages)

Nortel Networks IP Phone Quick Reference Card

Brand: Nortel | Category: IP Phone | Size: 0.44 MB

Nortel 1150E Quick Reference Card (2 pages)

For Nortel Communication Server 1000

Brand: Nortel | Category: IP Phone | Size: 0.44 MB

Nortel 1150E Getting Started (2 pages)

Nortel 1150E: User Guide

Brand: Nortel | Category: IP Phone | Size: 0.68 MB

Nortel 1150E Manuals

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How to Get Help

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New in this Release

Overview

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Connecting the IP Phone to the LAN

Logging on

Logging off

Using a Handset

Agent Features

Supervisor Features

Making a Non-ACD Call

Table of Contents

About the Nortel IP Phone 1150E

Entering and Editing Text

Connecting the Components

Virtual Private Network

Configuring Telephone Options

Configuring Local Menu Options

Table of Contents

About the Nortel IP Phone 1150E

Entering and Editing Text

Connecting the Components

Configuring Telephone Options

Call Center Agent/Supervisor Features

Call Center Agent Features

Table of Contents

Revision History

About the Nortel IP Phone 1150E

Entering and Editing Text

Connecting the Components

Configuring Telephone Options

Call Center Agent/Supervisor Features

Call Center Agent Features

Table of Contents

About the Nortel IP Phone 1150E

Entering and Editing Text

Connecting the Components

Configuring Telephone Options

Call Center Agent/Supervisor Features

Call Center Agent Features

Table of Contents

About the Expansion Module for IP Phone 1100 Series