Revision history Revision history March 2007 Standard 01.01. This document is up-issued to support Communication Server 1000 Release 4.5. This is the first publication of this document.
About the Nortel IP Phone 1110 About the Nortel IP Phone 1110 The Nortel IP Phone 1110 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. Basic features Your IP Phone 1110 supports the following: •...
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About the Nortel IP Phone 1110 * Context-sensitive soft keys are Nortel Communication Server dependent. Some IP Phone 1110 phones are not configured to support context-sensitive soft key functionality. Contact your site administrator for further details...
Telephone display Figure 1 shows the LCD screen of your IP Phone 1110. Figure 1: IP Phone 1110 LCD screen The LCD screen on your IP Phone 1110 consists of two basic display areas: • The upper display area is for information such as caller number, caller...
Figure 2 shows the controls of your IP Phone 1110. Figure 2: IP Phone 1110 Note: In some geographic regions, the IP Phone 1110 is offered with key caps that have English text labels. Text in parentheses indicates labels appearing on the key caps, for example, (Services).
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About the Nortel IP Phone 1110 When a triangle appears before a context- sensitive soft key label, the feature associated with the context-sensitive soft More... key is active. Press the More key to access the next layer of context-sensitive soft keys.
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When a message is waiting, the red Visual Alerter/Message Waiting indicator flashes. Also, when the ringer sounds, this indicator flashes. When your IP Phone 1110 firmware is being updated, the blue Feature Status Lamp flashes. Note: To find out if additional features are supported, contact your...
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• Password Admin: — Station Control Password Note: The Password Admin menu may not be available on all IP Phone 1110 sets. Consult your system administrator. • Virtual Office Login and Virtual Office Logout (if Virtual Office is configured) •...
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About the Nortel IP Phone 1110 Press the Services key twice to access the following telephone-based (local) options: (Services) • 1. Preferences • 2. Local Diagnostics (Services) • 3. Network Configuration • 4. Lock Menu Note 1: Access to these local options can be password protected.
Before you begin CAUTION Damage to Equipment Do not plug your IP Phone 1110 into a regular or ISDN telephone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your phone into a 10/100BaseT Ethernet jack.
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Figure 3: Release the phone from the stand Wall-mount lever Wall-mount lever Tilt lever WARNING Your IP Phone 1110 is shipped with its stand locked in position. To release the phone from the stand, press the Wall-Mount lever (see Figure 3) and gently rotate the phone away from the stand a little.
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Plug the AC power adapter into the nearest AC power outlet. Note: Your IP Phone 1110 supports both AC power and Power over Ethernet (PoE), including IEEE 802.3af standard power. To use AC power, use only the Nortel-approved AC power adapter (RoHS Global Power Supply, PEC #: N0089601), which can be ordered separately.
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Connect the components Figure 5: IP Phone 1110 connections 3. Install the handset. Plug the end of the handset cord with the short straight section into the handset. Plug the end of the handset cord with the long straight section into the handset jack on the back of the...
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Figure 6: Cable routing tracks and mounting holes Method A Method B 6. Wall-mount your phone (optional). Your IP Phone 1110 can be mounted either by: (Method A) using the mounting holes on the bottom of the phone stand, or (Method B) using a traditional-style wall-mount box with an RJ-45 connector and a 15-cm (6-inch) RJ-45 cord (not supplied).
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Connect the components 7. Replace the stand cover. Ensure that all cables are neatly routed and press the stand cover into place until you hear an audible click. 8. Put the phone in the wall-mount position. If you wall-mounted your phone, put it in the wall-mount position by pressing the Tilt Lever and pushing the phone towards the stand until the phone is nearly parallel with the stand.
Telephone features Telephone features Your IP Phone 1110 has both server-based telephone features and local (telephone-based) tools. Server-based telephone features are accessed through the Telephone Options menu item on the Services menu. Press Services key once to access the Services...
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Telephone features • “Set Info” on page 29 • “Diagnostics” on page 30 • “Ring type...” on page 31 • “Call Timer” on page 32 When an option has a submenu, an ellipses (...) appears after the option. Using the Telephone Options menu: 1.
Telephone features 3. Choose one of the following: — Press the Select context-sensitive soft key to save any changes and Select Cancel return to the Telephone Options menu. — Press the Cancel context-sensitive soft key to keep existing setting and return to the Telephone Options menu.
Telephone features 3. To increase or decrease the volume, do Down one of the following: — Press the Down context- sensitive soft keys. — Press the Down navigation keys. 4. Choose one of the following: Select Cancel — Press the Select context-sensitive soft key to save the volume level and...
Telephone features 2. Choose one of the following: — Press the Select context-sensitive Select Cancel soft key to save the contrast level and return to the Telephone Options menu. — Press the Cancel context-sensitive soft key to keep existing configurations. Language...
Telephone features Date/Time... Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks. To select the date and time format, press the Services key, select Telephone Options, and select Date/Time… Selecting a date and time format: 1.
Telephone features Choosing a local dialpad tone: 1. Press the Up/Down navigation keys to highlight one of the following dialpad tones: — None to disable all tones — Short Click to enable a single tone for all keys — DTMF to turn on a separate DTMF tone for each key 2.
Telephone features Viewing telephone-specific information: 1. Press the Up/Down navigation keys to scroll through the list to view the telephone information. 2. Press the Cancel context-sensitive soft Cancel key to return to the Telephone Options menu. Diagnostics The Diagnostics option displays the following telephone-specific information: •...
Telephone features 2. Press the Cancel context-sensitive soft Cancel key to return to the Telephone Options menu. Ring type... The Ring type… option configures the telephone’s ring tone. To choose a ring type, press the Services key, select Telephone Options, and select Ring type…...
Telephone features Call Timer The call timer measures how long you are on each call. To enable Call Timer, press the Services key, select Telephone Options, and select Call Timer. Enabling or disabling Call Timer: 1. Choose one of the following: —...
Your IP Phone 1110 has both local and server-based telephone tools and features. This section discusses the various tools and features available locally on your IP Phone 1110. Many of the tools and features discussed in this section are for administrator use only. Do not make any changes unless instructed by an administrator.
Local tools menu, a Preferences submenu appears. This submenu provides access to tools used for controlling various local display preferences for your IP Phone 1110. The Preferences submenu provides access to the following tools: • “1. Contrast” on page 35 •...
“3. Backlight Timer” on page 36 1. Contrast Use the Contrast tool to adjust the contrast of the LCD display screen on your IP Phone 1110. To adjust the contrast of the LCD display screen, press the Services twice to open the Local tools...
Local tools Note: The Telephone Options menu is synchronized with the selected language. To access the local language tool , press the Services key twice to open Local tools menu, press the 1 key on the dialpad to select the Preferences menu option, and then press the 2 key on the dialpad to select the...
Local Diagnostics submenu appears. This submenu provides access to tools used for monitoring and controlling the operation of your IP Phone 1110. Local Diagnostics submenu provides access to the following tools: • “1. IP Set&DHCP Information” on page 38...
This tool is for administrator use only. 3. Network Configuration When the Network Configuration option is selected from the Local tools menu, network configuration data is displayed for your IP Phone 1110. This tool is for administrator use only.
Local tools 4. Lock Menu When the Lock Menu option is selected from the Local tools menu, a Lock Menu submenu appears. This submenu provides access to tools used for controlling access to the Local tools menu itself or various Local tools menu options.
Call features and Flexible Feature Codes Call features and Flexible Feature Codes Some call features are not available on all IP Phones. Call features and Flexible Feature Codes (FFCs) must be assigned to your telephone and supported by system software. Contact your system administrator to assign these features and codes to your IP Phone.
Making a call Making a call This section describes features associated with making a call. You can make a call from your IP Phone 1110 using any of the following methods: • “Using Off-hook dialing” on page 41 • “Using On-hook Dialing” on page 42 •...
Making a call Using On-hook Dialing 1. Leave the handset in the cradle. 2. Press the line (DN) key. 3. When the dial tone sounds, dial the number. 4. When the called party answers, lift the handset. 5. To terminate the call, choose one of the following: —...
Making a call 2. Choose one of the following: — Lift the handset to dial the number. — Press the line key (DN) to dial the number. 3. If the Line key is used to dial the number, lift the handset when the called party answers.
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Making a call To activate Ring Again: 1. Dial a number and receive a busy tone or no answer. 2. Choose one of the following: RngAgn — Press the Ring Again context- sensitive soft key. — Enter the Ring Again Activate FFC.
Making a call Using Last Number Redial Use the Last Number Redial feature to automatically redial the last dialed number. To use Last Number Redial: Choose one of the following: 1. To redial using the handset: — Lift the handset. —...
Making a call Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code to store, edit, and automatically dial frequently called telephone numbers. To store a Speed Call number: 1.
Making a call 2. Press the Speed Call Controller SpcCtl context-sensitive soft key. 3. Dial the Speed Call code to automatically dial the number. Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your telephone.
Answering a call Answering a call Each incoming call causes the telephone to ring and the Message Indicator lamp to flash. To answer a call: Lift the handset. Note: Do not use the Line (DN) key to anwer a call. While on an active call This section describes the following features, available during an active call:...
While on an active call To place a call on hold: Press the Hold key. (Hold) To retrieve a call on hold: Press the line (DN) key. Transferring a call Use the Transfer feature to redirect a call to the appropriate person. To transfer a call to a third party: 1.
While on an active call To return to the original call, if the transfer is incomplete: If the person called is not available, press the Line (DN) key to reconnect to the original call. Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered.
While on an active call If the transferred call is not answered, your telephone rings: 1. Lift the handset to reconnect to the original caller. 2. Choose one of the following: Trans — Press the Transfer context-sensitive soft key and repeat the transfer. —...
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While on an active call To park a call on a DN other than the System Park DN or your own 1. Press the Park context-sensitive soft Park key. 2. Dial the DN where you want to park the call. 3.
While on an active call 4. Choose one of the following: Trans Conf — Press the Transfer context-sensitive soft key. — Press the Conference context- sensitive soft key. To retrieve a parked call: 1. Lift the handset. 2. Press the Park context-sensitive soft Park...
While on an active call 2. Dial a charge account number or the caller’s number. Note: For information on using the Charge key, see “Charging a call or charging a forced call” on page 67. 3. Press the Call Party context-sensitive CParty soft key to return to the call.
While away from your desk While away from your desk You can use the following features when you are away from your desk: • “Using Call Forward” on page 55 • “Using Internal Call Forward” on page 56 • “Using Remote Call Forward” on page 57 •...
While away from your desk To deactivate Call Forward: Choose one of the following: • Press the Forward context-sensitive soft key. • Lift the handset and enter the Call Forward All Calls Deactivate FFC. To reinstate Call Forward to the same number: Press the Forward context-sensitive soft...
While away from your desk 3. Return the handset to the handset cradle. To deactivate Internal Call Forward: Lift the handset and enter the Internal Call Forward Deactivate FFC. Using Remote Call Forward Use the Remote Call Forward feature (from any telephone other than your own) to forward calls to any telephone.
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While away from your desk 5. Choose one of the following: — Dial your DN. — To forward calls to the previous call forward telephone number, press key. (Do not perform steps 6 and 7.) 6. Dial the number to which you are forwarding calls.
While away from your desk 5. After you hear the dial tone, dial your 6. Press the key. Securing your telephone Use the Electronic Lock feature to prevent others from making calls from your telephone. The Electronic Lock feature is controlled using the corresponding Flexible Feature Codes (FFC) and your Station Control Password (SCPW).
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While away from your desk To unlock your telephone: 1. Lift the handset. 2. Dial the Electronic Lock Deactivate FFC. 3. Dial your Station Control Password. 4. Choose one of the following: — If you are dialing locally, press the (Goodbye) Goodbye key.
Talking with more than one person Talking with more than one person Use the following features to enable conversations between more than two people: • “Setting up a conference call” on page 62 • “Using Group Call” on page 63...
Talking with more than one person Setting up a conference call Use the Conference feature to set up a conference call for a maximum of three or six people including yourself. The maximum number of people the conference feature supports depends on the configuration of your telephone.
Talking with more than one person Using Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until all members answer. To call group members: 1. Lift the handset. 2. Enter the Group Call FFC.
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Talking with more than one person To answer a group call: 1. Lift the handset. Note the following about notification tones: — If you are on a call and receive three 10-second tones, this is the notification of a group call on your current extension.
Working without interruption Working without interruption This section describes the Activating Make Set Busy feature, which provides uninterrupted work time. Note: Uninterrupted work time can also be obtained by forwarding your calls to another telephone number (see Using Call Forward on page 55) or directing your calls to your voice mailbox.
Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your telephone. • “Using Call Page Connect to make an announcement” on page 66 • “Charging a call or charging a forced call” on page 67 •...
Additional call features 4. Press the Goodbye (Goodbye) Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account. The Forced Charge feature charges long-distance calls from a telephone restricted to local calls. To charge a local or long-distance call to an account before you dial: 1.
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Additional call features To charge a call in progress: 1. Choose one of the following: Trans Conf — Press the Transfer context-sensitive soft key. — Press the Conference context- sensitive soft key. 2. Choose one of the following: Charge — Press the Charge context-sensitive soft key.
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Additional call features 2. Choose one of the following: Charge — Press the Charge context-sensitive soft key. — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. After the dial tone, dial the number to which you are transferring the call. 5.
Additional call features 2. Choose one of the following: Charge — Press the Charge context-sensitive soft key. — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. Dial the number of the person you want to add to the conference. 5.
Additional call features 1. Enter the Override FFC to initiate a Forced Camp-on. — If either person on the call disconnects at this time, you receive an overflow (fast busy or engaged) signal. 2. Enter the Override FFC again. EnhOvr —...
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Additional call features 1. Enter the Override FFC, to initiate a Forced Camp-on. Note: The person you called receives a tone, and you receive a ring signal or a busy signal, depending on the options chosen. You are now camped-on to the number you dialed.
Additional call features Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call. To override a busy signal: You receive a busy signal after dialing a telephone number. 1. Enter the Override FFC. —...
Additional call features To use Privacy Release in an established state: Press the Privacy Release context-sensitive PrvRls soft key during a call. — People can join the call by pressing the shared number (DN) key on their telephone (Multiple Appearance DN feature).
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Additional call features 4. If your call goes unanswered for a preset time period and a 15-second high- (Goodbye) pitched tone sounds followed by silence, press the Goodbye key or replace the handset. To use Automatic Post-selection: The called party is either busy on the telephone or away from their desk. To page the called party, you do not need to redial the number of the called party.
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Additional call features To answer a Radio Page: If you carry a Radio Pager, a page indicates that someone dialed your DN. If the Radio Page system is configured to function in Meet-me mode, you can answer the page call from any telephone. 1.
Your IP Phone 1110 supports secure communication with other Nortel IP Phones by encrypting your calls using a Pre-Shared Key (PSK). If the PSK feature is enabled on both Nortel IP Phones, a PSK security icon (:) is displayed on the LCD screen when a secure communication link is established.
Virtual Office, your IP Phone is limited to the features available on the IP Phone 1110. Note 2: A Virtual Office login to an IP Phone 1110 from another IP Phone is blocked in certain situations. Consult your system administrator.
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Additional phone features 2. Press the Up/Down navigation keys to scroll and highlight Virtual Office Login. 3. Press the Enter key. 4. At the prompt, enter your user ID. 5. Press the Enter key. 6. At the prompt, enter the home Station Control Password (SCPW).
Additional phone features Using Virtual Office on your Remote telephone Because the display characteristics, including size, vary from one IP Phone model to the next, your Office IP Phone 1110 display is different on each Remote phone. Figures 7 show LCD displays of various IP Phones when they are logged on to an IP Phone 1110 using Virtual Office.
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Additional phone features Figure 8 shows an IP Phone 1140E logged in as a Remote phone to an IP Phone 1110 Office phone. Figure 8: Logged in to an IP Phone 1110 using an IP Phone 1140E...
IP Softphone 2050 logged in as a Remote phone to an IP Phone 1110 Office phone. Figure 9: Logged in to an IP Phone 1110 using an IP Softphone 2050 Note 1: On the displays of the IP Phone 2002, IP Phone 2004,...
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Additional phone features Figure 10: Office phone displays the message Logged Out When activated for Virtual Office by a Remote telephone, your Office telephone is logged out and no longer operational. If this is the case when you return to your office, you can disconnect the remote login and regain control of your Office phone.
Additional phone features To regain operation of a telephone being used for Virtual Office: Choose one of the following: — To completely disconnect your Office telephone from the Remote Home telephone: a. Press the Home context-sensitive soft key. b. Enter your User ID and password (this logs the Office telephone back on to your office network).
Additional phone features Troubleshooting Virtual Office Virtual Office can display error messages on-screen. Table 4 lists error messages and describes actions to correct the causes. Table 4: Troubleshooting Virtual Office (Part 1 of 3) Displayed Message Probable Cause Actions Busy, try again Remote IP Phone is Wait for remote IP active (not idle).
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Go to an remote IP Phone IP Phone 2004 or 2004 or IP Softphone IP Softphone 2050 2050 from an and try again, or IP Phone 1110 consult your local (some restrictions system administrator. apply). Permission Denied Incorrect User ID Enter correct User ID.
Additional phone features Table 4: Troubleshooting Virtual Office (Part 3 of 3) Displayed Message Probable Cause Actions Permission Denied Incorrect User ID Enter correct User ID. entered. Incorrect Station Select Retry, and try Control Password again with the correct entered. Station Control Password.
Additional phone features Local Mode If the WAN connection fails, the IP Phone loses communication with the Main Office Telephone Preference Service (TPS). It then registers with the MG 1000B and receives telephone services from the MG 1000B. When in Local Mode, the telephone displays the message LOCAL MODE.
Additional phone features Note: If you do not use the Resume Normal Mode command after testing, the telephone automatically returns to Normal Mode in 10 minutes. 1. Press the Services key. (Services) 2. Press the Up/Down navigation key to scroll and highlight Resume Normal Mode.
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Additional phone features Table 5: Troubleshooting MG 1000B (Part 2 of 2) Display Message Probable Cause Actions Local Mode Branch User ID not Notify system found in any administrator. Invalid ID (2) equipped TN.
Using Hospitality features Using Hospitality features Hospitality features are intended for hotel operations. The following features are discussed in this section: • “Configuring Automatic Wake-Up” on page 91 Configuring Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your telephone, you can program the system to automatically place a call to you at a predetermined time.
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Using Hospitality features To cancel an Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit FFC. 3. Press the Goodbye key. (Goodbye) To verify the time for the Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC.
Station Control Password Station Control Password Some features on your IP Phone 1110 are supported by a Station Control Password (SCPW). The SCPW supports the following telephone features: • Electronic Lock — to prevent others from making calls from your telephone •...
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7. Use the dialpad to enter the new password. 8. Press the Enter key to accept the new password. Note: If you are locked out of your IP Phone 1110, or if you forget your SCPW, contact your system administrator.
Depending on what is available on your system, your phone can provide information; for example, local news and weather, stock market information, or traffic reports. For more information about the External Server Applications, consult the Nortel IP Phone External Server Applications User Guide.
Flexible Feature Codes (FFC) Flexible Feature Codes (FFC) Use Table 6 to keep track of the FFCs that the system administrator assigns to your IP Phone 1110: Table 6: Flexible Feature Codes (Part 1 of 2) Feature Feature Automatic Wake-Up...
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Flexible Feature Codes (FFC) Table 6: Flexible Feature Codes (Part 2 of 2) Feature Feature RingAgain Deactivate Virtual Office Terminal Log Off Station Control Virtual Office Terminal Log On Password Change...
Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not expressly approved by Nortel Networks. Any such changes could void the user’s authority to operate the equipment. This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à...
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Regulatory and safety information Table 7 lists EMC compliance for various jurisdictions. Table 7: EMC compliance Jurisdiction Standard Description United States FCC CFR 47 Class B Emissions: FCC Rules for Radio Part 15 Frequency Devices Canada ICES-003 Class B Emissions: Interference-Causing Equipment Standard: Digital Apparatus Australia/New AS/NZS 3548...
EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from http://www.nortel.com/products/announcements/eumrdc/index.html or Nortel Networks GmbH address: Ingolstaedter Strasse 14-18, 80807 Munich Germany Australia: AS/ACIF S004: Voice Frequency Performance Requirements for Customer equipment.
Terms you should know Terms you should know Calling Party Name Display Information appearing on the LCD display screen, such as the caller’s name and telephone number. The system must have CPND enabled. Category 5 (Cat5) Cable and associated connecting hardware capable of transmitting at speeds up to 100 MHz, used by 10BaseT, 100BaseT4, 100BaseTX.
Terms you should know Feature display An area that shows status information about the feature in use. It also displays the name and status of the active session. Feature Status Lamp indicator An LCD or an LED that indicates a data message, contact, or feature status by a flash, wink, steady on, or off.
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Terms you should know Interrupted dial tone A broken or pulsed dial tone that sounds when you access some features on your telephone. Message/Inbox A fixed key on your IP Phone 1120E that connects to your voice messaging system when the key is pressed. Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen.
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Terms you should know Special Prefix code (SPRE) Special codes entered using the dialpad, followed by a two-digit access code, that enable features (for example, Call Forward All Calls requires entry of SPRE code + 74). Soft keys A set of keys programmed by your system administrator. These four keys, located directly below the display area, have four programmable layers.
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Terms you should know User interface Screen displays that interact with the end user as a result of an action or event. Visual Alerter/Message Waiting indicator An LCD or an LED that flashes to indicate that a message is waiting or when the ringer is on.
Index Index display areas 11 Display incoming calls 54 Adjusting the display screen con- trast 26 Display Settings 36 Adjusting the volume 25 Display settings 36 AutoDial Transfer 66 DN 103 Automatic Wake-Up 91 Electronic Lock 59 Call Forward 55 Enhanced Override 70 Call log options 33 Entering and editing text...
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Index Information line 104 Internal Call Forward 56 Paging tone 105 Interrupted dial tone 105 Place a call on hold 48 Predial feature 42 Privacy Release 73 Language display 27 Last Number Redial 45 LCD screen 11 Radio Page 74 Line (DN) 13 Record a Calling Party Number 53 Local Area Network (LAN) 9...
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Index Telephone controls 12 Telephone information 33 Test Local Mode 88 Timed Reminder Recall 50 Transfer a call 49 upper display area 11 User Interface 107 Viewing telephone information 33 Virtual Office 77 Virtual Office login 78 Virtual Office logout 84 Virtual Office on your Remote tele- phone 80 Volume adjustment 25...
Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks. Publication Number: NN43110-101 Document Release: Standard 01.01...