Login With Agent Id And Multiple Queue Assignments - Nortel i2002 User Manual

Login with Agent ID and Multiple Queue Assignments

A Multiple Queue Assignment (MQA) login involves entering a four-digit Agent ID
and up to five ACD DNs, with options of adding a Supervisor ID and up to five
Priority values. Choose one of the following Login procedures:
• Agent ID and MQA Login Option
• Default Loginult Login
Agent ID and MQA Login Option
Use an Agent ID login with one of the following four MQA login options to enter
ACD queues.
Note: A Supervisor logging in to accept ACD calls is prevented by the system from
entering a Supervisor ID (including logins where agents are required to enter a
Supervisor ID).
Login Option Entries
To Login:
InCall
.
Agent and Supervisor features
If the HOML setting is not set to Yes,
replacing the handset logs you out of the
queue. Contact your system
administrator.
The login options require the following
entries:
1. a four-digit Agent ID,
2. followed by a Supervisor ID (if your
queue requires one),
3. followed by up to five ACD DNs and
priority values (if priority values are
being used), terminated by
D, No Priority
1. Press the InCall
2. Choose one of the following four login
options:
Note: To choose the default Priority or
Supervisor ID, enter
Priority entry or Supervisor ID entry.
The Priority or Supervisor ID
configured for your set is used.
##
key.
# instead of a
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