Soft Keys - Nortel 1110 Installation And Operation Manual

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Table 54
ACD default Agent fixed feature keys
Key number Response
Key 12 NRD
Key 13 MSB
Key 14 ASP
Key 15 EMR
Table 55
Supervisor fixed feature keys
Key number Response
Key 12 OBV
Key 13 RAG
Key 14 AAG
Key 15 AMG

Soft keys

553-3001-368 Standard 26.00
Nortel IP Phone 1150E
Note: The In-Calls key mirrors the programming of key 0; it is not
separately programmable.
Description
Observe Agent
Call Agent
Answer Agent
Answer Emergency
You can assign a maximum of nine functions to the four soft-labeled,
predefined soft keys. Because the soft keys are predefined, the user cannot
change the key number assignment. Functions are assigned to the soft keys in
layers in LD 11.
The Message Waiting key is numbered 16.
Functions mapped to key numbers 17 to 26 are assigned to the four soft keys.
Labels for the soft keys appear in the display area. For further information,
August 2007
Description
Not Ready
Make Set Busy
Call Supervisor
Emergency