Page 1: Ip Phones Fundamentals
Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368...
Page 2 Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks. The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Nortel Networks is under license.
Page 3: Procedure
Mobile Voice Client (MVC) 2050. March 2007 Standard 22.00. This document is up-issued to support Communication Server 1000 Release 4.5. This document is up-issued to support the addition of the IP Phone 1110. January 2007 Standard 21.00. Not issued. November 2006 Standard 20.00.
Page 4: Procedure
Standard 8.00. This document is up-issued to support the addition of IP Phone 1140E. August 2005 Standard 7.00. This document is up-issued to support CS 1000 Release 4.5. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 5: Procedure
Standard 3.00. This document is up-issued to support Communication Server 1000 Release 4.0. June 2004 Standard 2.00. This document is up-issued to include the Nortel Networks Mobile Voice Client 2050. October 2003 Standard 1.00. This document is a new NTP for Succession 3.0 Software. It was created to support a restructuring of the Documentation Library.
Page 7: Table Of Contents
How to get Help Getting help from the Nortel Web site 23 Getting help over the phone from a Nortel Solutions Center 23 Getting help from a specialist by using an Express Routing Code 23 Getting help through a Nortel distributor or reseller 24...
Page 8: Procedure
Soft key label display 107 Key number assignments 107 Package components 108 Installation and conﬁguration 109 Before you begin 109 Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 9: Contents
Gratuitous Address Resolution Protocol Protection 131 Extensible Authentication Protocol Redeploying an IP Phone 2004 132 Replacing an IP Phone 2004 133 Removing an IP Phone 2004 from service 133 Nortel IP Audio Conference Phone 2033 Contents 135 Introduction 135 Description 136 Extension microphones 137...
Page 10 IP Phone KEM startup initialization 210 Operating parameters 211 General 211 IP Phone 2002 211 IP Phone 2004 212 Virtual Ofﬁce 212 Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 11: Contents
Changing the TN of an existing IP Softphone 2050 237 Removing an IP Softphone 2050 from service 237 Nortel WLAN Handset 2210, WLAN Handset 2211, WLAN Handset 2212, WLAN Handset 612, and WLAN Handset 6140 Nortel Mobile Voice Client 2050...
Page 12: Procedure
Global Packet Loss Concealment algorithm 260 MVC 2050 and WLAN 260 802.11b wireless ethernet networking 260 Wireless Fidelity 261 Roaming and handover 261 Nortel IP Phone 1110 Contents 263 Introduction 263 Description 264 Components and functions 265 Keys and functions 266...
Page 13: Contents
TFTP ﬁrmware upgrade Gratuitous Address Resolution Protocol Protection 300 Extensible Authentication Protocol Redeploying an IP Phone 1110 300 Replacing an IP Phone 1110 301 Removing an IP Phone 1110 from service 302 Nortel IP Phone 1120E Contents 303 Introduction 303 Description 304...
Page 14: Procedure
Redeploying an IP Phone 1140E 372 Replacing an IP Phone 1140E 373 Removing an IP Phone 1140E from service 374 Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 15: Procedure
Removing an IP Phone 1150E from service 415 Expansion Module for IP Phone 1100 Series Contents 417 Description 417 Features 418 Display characteristics 419 Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 16: Procedure
Appendix B 802.1Q VLAN description Contents 447 Introduction 447 Description 448 IP Phone support 448 IP Softphone 2050 support 449 Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 17: Contents
Conﬁguring the Local Tools options 459 Local Tools menu for the IP Phone 1120E, IP Phone 1140E, and IP Phone 1150E Local Tools menu for the IP Phone 1110 463 Appendix F IP Phone diagnostic utilities Contents 469 Introduction 469...
Page 18 Pre-download checklist 534 Updating IP Phones ﬁrmware 535 Updating the IP Phone 2007 ﬁrmware 536 Updating the ﬁrmware for IP Phone 1110, IP Phone 1120E, IP Phone 1140E, and IP Phone 1150E 539 Expansion Module for IP Phone 1100 Series 543 Downloading and conﬁguring fonts 544...
Page 19: Procedure
Procedure 58 Installing the IP Phone 1110 for the ﬁrst time using manual conﬁguration 283 Procedure 59 Installing an IP Phone 1110 for the ﬁrst time using DHCP 290 Procedure 60 Enabling Full Duplex mode 298 Procedure 61 Checking Ethernet Statistics 299...
Page 20 20 Contents Procedure 62 Changing the TN of an existing IP Phone 1110 300 Procedure 63 Replacing an IP Phone 1110 301 Procedure 64 Removing an IP Phone 1110 from service 302 Procedure 65 Conﬁguring the IP Phone 1120E 318...
Page 21 Procedure 135 Updating the ﬁrmware 540 Procedure 136 Upgrading the ﬁrmware using BootC 541 Procedure 137 Downloading a font ﬁle 546 Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 23: How To Get Help
How to get Help This chapter explains how to get help for Nortel products and services. Getting help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: www.nortel.com/support This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products.
Page 24: Getting Help Through A Nortel Distributor Or Reseller
24 How to get Help www.nortel.com/erc Getting help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller.
Page 25: New In This Release
IP Phone TN type conversion • enhanced Model Names support so that Model Name information is accessible from LD 20 and Telephony Manager 3.1 Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 26: New Language Support
Transfer Protocol (TFTP) Server conﬁguration ﬁle method to upgrade the ﬁrmware on the IP Phone. The following IP Phones support complex fonts: • IP Phone 2007 Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 27: Context-Sensitive Soft Keys
This document contains description, installation, and administration information for the following: • Nortel IP Audio Conference Phone 2033 • Nortel IP Phone 2001, IP Phone 2002, IP Phone 2004, and IP Phone 2007 • Nortel IP Phone Key Expansion Module (KEM) •...
Page 28 Note on legacy products and releases This NTP contains information about systems, components, and features that are compatible with Nortel Communication Server 1000 Release 5.0 software. For more information about legacy products and releases, click the Technical Documentation link under Support on the Nortel home page: www.nortel.com...
Page 29 To access Nortel documentation online, click the Technical Documentation link under Support on the Nortel home page: www.nortel.com CD-ROM To obtain Nortel documentation on CD-ROM, contact your Nortel customer representative. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007...
Page 31: Nortel Ip Phone 2001
Procedure 1 "Conﬁguring the IP Phone 2001" (page 41) • Procedure 2 "Installing the IP Phone 2001 for the ﬁrst time using manual conﬁguration" (page 44) Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 32: Description
32 Nortel IP Phone 2001 • Procedure 3 "Installing an IP Phone 2001 for the ﬁrst time using DHCP" (page 51) • Procedure 4 "Enabling Full Duplex mode" (page 58) • Procedure 5 "Checking Ethernet Statistics" (page 59) • Procedure 6 "Changing the TN of an existing IP Phone 2001" (page 60) •...
Page 33: Components And Functions
Press the Message key to access your voice mailbox. Goodbye key Press the Goodbye key to terminate an active call. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 34: Supported Features
34 Nortel IP Phone 2001 Services menu Table 3 "Services menu" (page 34) shows the Services menu. Table 3 Services menu Services key Press the Services key to access the following items: • Telephone Options — Volume adjustment — Contrast adjustment —...
Page 35 VoIP Fundamentals (NN43001-260). • 802.1x Port-based network access control, industry standards to pass Extensible Authentication Protocol (EAP) over a LAN Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 36: Features Not Supported
36 Nortel IP Phone 2001 For more information about 802.1x port-based network access control, Appendix "802.1x Port-based network access control" (page 455). • integrated hardware to support Power over Ethernet (PoE) for IEEE 802.3af Power Classiﬁcation 2 • Gratuitous Address Resolution Protocol (GARP) Protection...
Page 37 (If the label is six characters in length, the last or rightmost character is truncated.) If a feature is enabled, the icon state turns Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 38: Key Number Assignments
38 Nortel IP Phone 2001 to On. The icon remains in the on state until the feature key is pressed again. This cancels the enabled feature and turns the icon off, and returns the soft key label to its original state.
Page 39: Ip Phone
Power transformer AC to AC, direct plug-in, 8 W, 230 VAC, 50/60 A0619635 Hz, to 16 VAC at 500 mA (Europe) Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 40: Installation And Conﬁguration
40 Nortel IP Phone 2001 Power transformer 2-prong wall plug direct plug-in AC to AC, 8 W, A0647042 240 VAC, 50 Hz, to 16 VAC at 500 mA (Australia and New Zealand) Power transformer AC to AC, direct plug-in, 8 W, 100 VAC, 50 Hz,...
Page 41: Conﬁguring The Ip Phone 2001
Connect the AC power adapter (optional). Leave the AC adapter unplugged from the power outlet, connect the adapter to the AC Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 42 42 Nortel IP Phone 2001 adapter jack in the bottom of the phone. Form a small bend in the cable and then thread the adapter cord through the channels in the stand. Secure the IP Phone footstand to the base of the IP Phone. Use the angle adjustment grip on the top back of the IP Phone to adjust the position.
Page 43 User ID (Node ID, Node Password Manually entered for first-time configuration. Retrieved and TN) from local storage on subsequent power cycles. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 44 There are only four seconds between plugging in the IP Phone 2001 power transformer and the appearance of the Nortel logo in the middle of the display. When you see the logo, you have 1 second to respond by pressing the four soft keys at the bottom of the display in sequence from left to right, one at a time.
Page 45: Nortel Communication Server 1000
The primary CS 1000 node IP address for the IP Phone 2001. S1 Port This is a fixed value: 4100 Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 46 46 Nortel IP Phone 2001 S1 action Choose one of the following: • for TPS only, enter 1 • for TPS and Secure Media Controller, enter 6 or 1 For more information about Secure Media Controller, see Secure Multimedia Controller Implementation Guide (NN43001-325).
Page 47 Speed is set to 0 for Auto. 802.1Q (0-No, 1-Yes) Default 1 (for Yes). You are not prompted for 802.1Q if LLDP is not enabled. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 48 48 Nortel IP Phone 2001 Data VLAN? (0-N, 1-Y) Default 0 (for No). VLAN settings on the PC port of the IP Phone 2001 is used for the initial DHCP discovery and not for PC traffic, because the IP Phone 2001 does not have a PC port.
Page 49 UFTP to download the current ﬁrmware. • For CS 1000 Release 5.0, a Signaling Server provides the ﬁrmware for the IP Phones. Check the Nortel Web site at www.nortel.com for updated ﬁrmware ﬁles. For Succession Release 3.0 and CS 1000 Release 4.0, the IP Phone 2001 searches for the TFTP Server for ﬁrmware upgrade.
Page 50 50 Nortel IP Phone 2001 The Enhanced UNIStim ﬁrmware download is supported on CS 1000 Release 4.5 or later. The Enhanced UNIStim ﬁrmware download feature for IP Phones improves the delivery of new ﬁrmware to IP Phones. For further information about Enhanced UNIStim Firmware Download, see IP Line Fundamentals (NN43100-500).
Page 51: Installing An Ip Phone 2001 For The First Time Using Dhcp
There are only four seconds between plugging in the IP Phone 2001 power transformer and the appearance of the Nortel logo in the middle of the display. When you see the logo, you have 1 second to respond by pressing the four soft keys at the bottom of the display in sequence from left to right, one at a time.
Page 52 52 Nortel IP Phone 2001 By default, Full DHCP is conﬁgured on the IP Phone 2001. Depending on the conﬁguration requirements, you can change the IP Phone 2001 conﬁguration to allow the following IP address assignments: • Static—enter all parameters •...
Page 53 #6 = F S2 IP The secondary CS 1000 node IP address for the IP Phone 2001. S2 Port Same as S1. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 54 54 Nortel IP Phone 2001 Screen prompt Description S2 action Same as S1. You are not prompted for S2 PK if the S2 action is set to 1. S2 retry count Same as S1. S2 PK To manually configure the PK, set the Action Byte to 6.
Page 55 You are not prompted for LLDP VLAN if VLAN is not set to Auto (2- Auto), or if LLDP is not enabled. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 56 ﬁrmware (at the prompt accept the default entry of 0.0.0.0) or UFTP to download the current ﬁrmware. • For CS 1000 Release 5.0, a Signaling Server provides the ﬁrmware for the IP Phones. Check the Nortel Web site at www.nortel.com for updated ﬁrmware ﬁles. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard...
Page 57 Check for a dial tone and the correct DN above the display. (Optional) Customize the feature keys as required. For more information, see IP Phone 2001 User Guide (NN43115-102). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 58: Full Duplex Mode
LAN Ethernet port and PC Ethernet Port interfaces. ATTENTION Nortel recommends that autonegotiate mode is used on the network and the IP Phone. Use Full Duplex mode only when the network is forced Full Duplex for 100BT Full Duplex mode; otherwise, a duplex mismatch results.
Page 59: Gratuitous Address Resolution Protocol Protection
In this scenario, all trafﬁc from the victim machine ﬂows through the malicious device. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 60: Extensible Authentication Protocol
60 Nortel IP Phone 2001 To enable GARP Protection during conﬁguration, see Procedure 2 "Installing the IP Phone 2001 for the ﬁrst time using manual conﬁguration" (page 44) Procedure 3 "Installing an IP Phone 2001 for the ﬁrst time using DHCP"...
Page 61: Replacing An Ip Phone 2001
Removing an IP Phone 2001 from service Step Action Disconnect the IP Phone 2001 from the network or turn off the power. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 62 62 Nortel IP Phone 2001 If the IP Phone 2001 was automatically conﬁgured, the DHCP lease expires and the IP address returns to the available pool. In LD 11, enter OUT at the TN prompt. —End— Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard...
Page 63: Nortel Ip Phone 2002
Procedure 9 "Conﬁguring the IP Phone 2002" (page 75). • Procedure 10 "Installing the IP Phone 2002 for the ﬁrst time using manual conﬁguration" (page 79). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 64: Description
64 Nortel IP Phone 2002 • Procedure 11 "Installing an IP Phone 2002 for the ﬁrst time using DHCP" (page 86). • Procedure 12 "Enabling Full Duplex mode" (page 94). • Procedure 13 "Checking Ethernet Statistics" (page 95). • Procedure 14 "Changing the TN of an existing IP Phone 2002" (page 96).
Page 65: Components And Functions
IP Phone 2002 keys and functions Function Speaker Press the Line key to activate the speaker for on-hook dialing and listening. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 66 66 Nortel IP Phone 2002 Function Programmable line Programmable line (DN)/feature keys (self-labeled) are configured (DN)/feature keys for various features on the IP Phone. One must be the prime DN key. (self-labeled) A steady LCD light beside a line (DN) key indicates the feature or line is active.
Page 67: Services Menu
— Call Timer — Live Dialpad • Password Administration • Virtual Office Login and Virtual Office Logout (if Virtual Office is configured) Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 68: Supported Features
68 Nortel IP Phone 2002 • Test Local Mode and Resume Local Mode (if Branch Office is configured) Double-press the Services key to access Network diagnostic utilities. For more information about Network diagnostic utilities, see Appendix "IP Phone diagnostic utilities" (page 469).
Page 69 IP Phone. For more information, see Appendix "802.1Q VLAN description" (page 447)Converging the Data Network with VoIP Fundamentals (NN43001-260). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 70: Features Not Currently Supported
70 Nortel IP Phone 2002 • 802.1x Port-based network access control, industry standards to pass Extensible Authentication Protocol (EAP) over a LAN For more information about 802.1x port-based network access control, Appendix "802.1x Port-based network access control" (page 455). •...
Page 71: Cleaning The Ip Phone Display Screen
(if the IP Phone is in an idle state) or Call Timer (if provisioned in the Telephone options menu) Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 72: Soft Key Label Display
72 Nortel IP Phone 2002 The information in the display area changes, according to the call-processing state and active features. Because the IP Phone 2002 only has a one-line information display area, you are prompted to scroll through any additional lines of information.
Page 73: Package Components
IP Phone 2002 (Charcoal with Bezel) with English text label keycaps NTDU91BC70E6 (RoHS) Replacement parts 7-ft. Cat5 Ethernet cable A0648375 Handset, Ethergray A0788874 Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 74: Installation And Conﬁguration
74 Nortel IP Phone 2002 Handset, Charcoal A0758634 Handset cord, Ethergray A0897725 Handset cord, Charcoal N0000763 Footstand, Charcoal (used for Ethergray and Charcoal models) A0891619 IP Phone 2001/2002/2004 Power Adaptors Power transformer (117/120 VAC 50/60 Hz) (North America) A0619627 Power transformer 3-prong AC to AC, direct plug-in, 8 W, 240 VAC,...
Page 75: First-Time Installation
Connect one end of the handset cord to the handset jack on the back of the IP Phone (identiﬁed with a handset icon). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 76 76 Nortel IP Phone 2002 b. Connect the other end of the handset cord to the handset. Choose one of the following connections: • For an IP Phone not sharing LAN access with a PC: Connect one end of the CAT5 Ethernet cable to the network interface located on the back of the IP Phone (identiﬁed with...
Page 77: Startup Sequence
VLAN ID (if supported by the network infrastructure) • obtaining the IP parameters • connecting to the Call Server • obtaining a User ID Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 78: Installing The Ip Phone 2002
There are only 4 second(s) between plugging in the IP Phone 2002 power transformer and the appearance of the Nortel logo in the middle of the display. When you see the logo, you have 1 second to respond by pressing the four soft keys at the bottom of the display in sequence from left to right, one at a time.
Page 79 Installing the IP Phone 2002 for the ﬁrst time using manual conﬁguration Step Action When the Nortel logo appears in the middle of the display, immediately press the four soft keys at the bottom of the display in sequence from left to right.
Page 80: Screen Prompt
80 Nortel IP Phone 2002 Enter the following information: Screen prompt Description set IP A valid IP Phone 2002 IP address. net msk A subnet mask. def gw The default Gateway for the IP Phone 2002 on the LAN segment to which it connects.
Page 81 0 (for No). You are not prompted to enter the XAS IP address. XAS IP: Enter the IP address of the XAS server. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 82 82 Nortel IP Phone 2002 Screen prompt Description Speed (0-A, 1-10, 2-100) Network interface port speed. Default 0 (for Auto) 0 = Auto 1 = 10 BT 2 = 100 BT You are not prompted for Speed if PC Port is set to 0 for Off.
Page 83 Data 802.1Q (0-N, 1-Y) You are not prompted for Data 802.1Q if PC Port is set to 0 for Off. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 84 UFTP to download the current ﬁrmware. • For CS 1000 Release 5.0, a Signaling Server provides the ﬁrmware for the IP Phones. Check the Nortel Web site at www.nortel.com for updated ﬁrmware ﬁles. For Succession Release 3.0 and CS 1000 Release 4.0, the IP Phone 2002 searches for the TFTP Server for ﬁrmware upgrade.
Page 85 Check for a dial tone and the correct DN above the display. (Optional) Customize the feature keys as required. For more information, see IP Phone 2002 User Guide (NN43116-104). —End— Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 86: Installing An Ip Phone 2002 For The First Time Using Dhcp
There are only 4 seconds between plugging in the IP Phone 2002 power transformer and the appearance of the Nortel logo in the middle of the display. When you see the logo, you have 1 second to respond by pressing the four soft keys at the bottom of the display in sequence from left to right, one at a time.
Page 87: Ip Phone
S2 IP (the secondary CS 1000 node IP address of the IP Phone) • the S2 action • the S2 retry count • the External Application Server (XAS) IP address Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 88: The Number Of Times The Ip Phone
88 Nortel IP Phone 2002 b. If you select Partial DHCP, then you must enter the following parameters: Screen prompt Description S1 IP The primary CS 1000 node IP address for the IP Phone 2002. S1 Port This is a fixed value: 4100.
Page 89 Port is set to 0 for Off. Duplex (0-A, 1-F, 2-H) Default 1 (for Auto). 0 = Auto 1 = Full 2 = Half Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 90 90 Nortel IP Phone 2002 Screen prompt Description You are not prompted for Duplex if PC Port is set to 0 for Off or if Speed is set to 0 for Auto. Enter the following parameters: Screen prompt Description 802.1Q (0-No, 1-Yes) Default 1 (for Yes).
Page 91 Default 0 (for No). You are not prompted for Data VLAN if PC port is set to 0 for Off. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 92 92 Nortel IP Phone 2002 Screen prompt Description Data VLAN Cfg? (0-Auto, Default 1 (for Man) 1-Man) You are not prompted for Data VLAN Cfg if LLDP or Data VLAN are not enabled and PC Port is set to 0 for Off.
Page 93 Check for a dial tone and the correct DN above the display. (Optional) Customize the feature keys as required. For more information, see IP Phone 2002 User Guide (NN43116-104). —End— Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 94: Full Duplex Mode
LAN Ethernet port and PC Ethernet Port interfaces. ATTENTION Nortel recommends that autonegotiate mode is used on the network and the IP Phone. Use Full Duplex mode only when the network is forced Full Duplex for 100BT Full Duplex mode; otherwise, a duplex mismatch results.
Page 95: Gratuitous Address Resolution Protocol Protection
"Installing the IP Phone 2002 for the ﬁrst time using manual conﬁguration" (page 79) Procedure 11 "Installing an IP Phone 2002 for the ﬁrst time using DHCP" (page 86). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 96: Extensible Authentication Protocol
96 Nortel IP Phone 2002 Extensible Authentication Protocol Extensible Authentication Protocol (EAP) is a general protocol that fulﬁlls the protocol requirements deﬁned by 802.1x. For further information about 802.1x, see Appendix "802.1x Port-based network access control" (page 455). Redeploying an IP Phone 2002 You can redeploy an existing previously conﬁgured IP Phone 2002 on the...
Page 97: Replacing An Ip Phone 2002
If the IP Phone 2002 was automatically conﬁgured, the DHCP lease expires and the IP address returns to the available pool. In LD 11, enter OUT at the TN prompt. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 99: Nortel Ip Phone 2004
(page 114). • Procedure 19 "Installing an IP Phone 2004 for the ﬁrst time using DHCP" (page 122). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 100: Description
100 Nortel IP Phone 2004 • Procedure 20 "Enabling Full Duplex mode" (page 130). • Procedure 21 "Checking Ethernet Statistics" (page 131). • Procedure 22 "Changing the TN of an existing IP Phone 2004" (page 132). • Procedure 23 "Replacing an IP Phone 2004" (page 133).
Page 101: Components And Functions
Press the Shift key to switch between two feature key pages and access an additional six lines/features. Message (Inbox) Press the Message (Inbox) key to access your voice mailbox. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 102: Services Menu
102 Nortel IP Phone 2004 Function Quit Press the Quit key to end an active application. Pressing the Quit key does not affect the status of the calls currently on your IP Phone. Directory Press the Directory key to access Directory services.
Page 103: Supported Features
• six specialized feature keys — Quit — Directory — Message/Inbox — Shift/Outbox — Services — Copy Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 104 104 Nortel IP Phone 2004 • six call-processing ﬁxed keys — Mute — Handsfree — Goodbye — Expand to PC — Headset — Hold • Call Duration Timer • ability to change the programmable line (DN)/feature key labels • Corporate Directory •...
Page 105: Features Not Currently Supported
You can add an IP Phone Key Expansion Module (KEM) to provide additional lines and features, Direct Station Select, and Busy Lamp Field functionality. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 106: Display Characteristics
106 Nortel IP Phone 2004 For further information about Central Answering Position, see Central Answering Position Implementation Guide (NN43011-501). Display characteristics An IP Phone 2004 has three major display areas: • programmable line (DN)/feature key label • information line •...
Page 107: Information Line Display
"Soft key label display" (page 107). Figure 8 "IP Phone 2004 display areas" (page 106) shows the IP Phone 2004 display area. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 108: Package Components
108 Nortel IP Phone 2004 For a description of the IP Phone function assignment for each of the context-sensitive soft keys, see Appendix "IP Phone context-sensitive soft keys" (page 549). Package components The following information applies to Phase II IP Phones. Product codes for Phase II IP Phones are different from previous sets.
Page 109: Installation And Conﬁguration
A0828858 16 VAC at 500 mA For more information, and for information about previous versions of the IP Phone, contact your Nortel representative. Installation and conﬁguration The following sections provide a step-by-step guide to install and conﬁgure the IP Phone 2004: •...
Page 110: First-Time Installation
110 Nortel IP Phone 2004 — IP Phone 2004 — handset — handset cord — 2.1 m (7-ft) CAT5 Ethernet cable — Getting Started Card • Ensure 1 Software License for each IP Phone 2004 being installed. • Ensure the host Call Server is equipped with a Signaling Server that runs the Line TPS application.
Page 111 PC. The IP Phone 2004 does not support multiple devices connected through the PC Ethernet port. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 112 112 Nortel IP Phone 2004 Figure 9 IP Phone 2004 Ethernet network connections Connect the AC power adapter (optional). Leave the AC adapter unplugged from the power outlet, connect the adapter to the AC adapter jack in the bottom of the phone. Form a small bend in the cable and then thread the adapter cord through the channels in the stand.
Page 113: Startup Sequence
User ID (Node ID, Node Password Manually entered for first-time configuration. Retrieved and TN) from local storage on subsequent power cycles. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 114 There are only four second(s) between plugging in the IP Phone 2004 power transformer and the appearance of the Nortel logo in the middle of the display. When you see the logo, you have 1 second to respond by pressing the four soft keys at the bottom of the display in sequence from left to right, one at a time.
Page 115 The primary CS 1000 node IP address for the IP Phone 2004. S1 Port This is a fixed value: 4100 Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 116 116 Nortel IP Phone 2004 Screen prompt Description S1 action Choose one of the following: • for TPS only, enter 1. • for TPS and Secure Media Controller, enter 6 or 1. For more information about Secure Media Controller, see Secure Multimedia Controller Implementation Guide (NN43001-325).
Page 117 You are not prompted for Duplex if PC Port is set to 0 for Off or if Speed is set to 0 for Auto. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 118 118 Nortel IP Phone 2004 Screen prompt Description 802.1Q (0-No, 1-Yes) Default 1 (for Yes). You are not prompted for 802.1Q if LLDP is not enabled. Voice VLAN? (0-N, 1-Y) Default 0 (for No). You are not prompted for Voice VLAN if 802.1Q is not enabled.
Page 119 If you select 0 (for Auto), VLAN ID is automatically configured to the value received in the VLAN NAME TLV. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 120 UFTP to download the current ﬁrmware. • For CS 1000 Release 5.0, a Signaling Server provides the ﬁrmware for the IP Phones. Check the Nortel Web site at www.nortel.com for updated ﬁrmware ﬁles. For Succession Release 3.0 and CS 1000 Release 4.0, the IP Phone 2004 searches for the TFTP Server for ﬁrmware upgrade.
Page 121 There are only four seconds between plugging in the IP Phone 2004 power transformer and the appearance of the Nortel logo in the middle of the display. When you see the logo, you have 1 second to respond by pressing the four soft keys at the bottom of the display in sequence from left to right, one at a time.
Page 122: Installing An Ip Phone 2004 For The First Time Using Dhcp
Installing an IP Phone 2004 for the ﬁrst time using DHCP Step Action When the Nortel logo appears in the middle of the display, immediately press the four soft keys at the bottom of the display in sequence from left to right.
Page 123 TPS and Secure Media Controller, enter 6 or 1. For more information about Secure Media Controller, see Secure Multimedia Controller Implementation Guide (NN43001-325). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 124 124 Nortel IP Phone 2004 Screen prompt Description You are not prompted for S1 PK if S1 Action is set to 1. S1 retry count The number of times the IP Phone 2004 attempts to connect to the server. Enter 10.
Page 125 You are not prompted for Duplex if PC Port is set to 0 for Off or if Speed is set to 0 for Auto. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 126 126 Nortel IP Phone 2004 Enter the following parameters: Screen prompt Description 802.1Q (0-No, 1-Yes) Default 1 (for Yes). You are not prompted for 802.1Q if LLDP is not enabled. Voice VLAN (0-N, 1-Y) Default 0 (for No). You are not prompted for Voice VLAN if 802.1Q is not enabled.
Page 127 Default 0 (for No). You are not prompted for Data VLAN if PC port is set to 0 for Off. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 128 UFTP to download the current ﬁrmware. • For CS 1000 Release 5.0, a Signaling Server provides the ﬁrmware for the IP Phones. Check the Nortel Web site at www.nortel.com for updated ﬁrmware ﬁles. For Succession Release 3.0 and CS 1000 Release 4.0, the IP Phone 2004 searches for the TFTP Server for ﬁrmware upgrade.
Page 129 Check for a dial tone and the correct DN above the display. (Optional) Customize the feature keys as required. For more information, see IP Phone 2004 User Guide (NN43117-102). —End— Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 130: Full Duplex Mode
LAN Ethernet port and PC Ethernet Port interfaces. ATTENTION Nortel recommends that autonegotiate mode is used on the network and the IP Phone. Use Full Duplex mode only when the network is forced Full Duplex for 100BT Full Duplex mode; otherwise, a duplex mismatch results.
Page 131: Gratuitous Address Resolution Protocol Protection
"Installing the IP Phone 2004 for the ﬁrst time using manual conﬁguration" (page 114) Procedure 19 "Installing an IP Phone 2004 for the ﬁrst time using DHCP" (page 122). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 132: Extensible Authentication Protocol
132 Nortel IP Phone 2004 Extensible Authentication Protocol Extensible Authentication Protocol (EAP) is a general protocol that fulﬁlls the protocol requirements deﬁned by 802.1x. For further information about 802.1x, see Appendix "802.1x Port-based network access control" (page 455). Redeploying an IP Phone 2004 You can redeploy an existing previously conﬁgured IP Phone 2004 on the...
Page 133: Replacing An Ip Phone 2004
If the IP Phone 2004 was automatically conﬁgured, the DHCP lease expires and the IP address returns to the available pool. In LD 11, enter OUT at the TN prompt. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 135: Nortel Ip Audio Conference Phone 2033
Nortel IP Audio Conference Phone 2033 Contents • "Introduction" (page 135) • "Description" (page 136) • "Extension microphones" (page 137) • "Components and functions" (page 138) • "Supported features" (page 140) • "Display characteristics" (page 142) • "Key number assignments" (page 144) •...
Page 136: Description
136 Nortel IP Audio Conference Phone 2033 • Procedure 26 "Installing the IP Audio Conference Phone 2033 for the ﬁrst time using manual conﬁguration" (page 151) • Procedure 27 "Installing an IP Audio Conference Phone 2033 for the ﬁrst time using DHCP" (page 158) •...
Page 137: Extension Microphones
Mute button and an LED indicator to indicate the current mute state. Figure 11 "Extension microphone" (page 138) shows an extension microphone. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 138: Components And Functions
138 Nortel IP Audio Conference Phone 2033 Figure 11 Extension microphone Components and functions This section describes the following components and functions of the IP Audio Conference Phone 2033: • Keys and functions • Services menu Keys and functions Table 14 "IP Audio Conference Phone 2033 keys and functions" (page 138) describes the IP Audio Conference Phone 2033 keys and functions.
Page 139: Services Menu
— Local DialPad Tone — Set Info — Diagnostics — Ring type — Call Timer — Live Dialpad • Password Admin Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 140: Supported Features
Caller ID, and the programming text is not disturbed. The user can originate a call using Last Number Redial while manipulating an option. Supported features The Nortel IP Audio Conference Phone 2033 supports the following telephony features: •...
Page 141: Features Not Currently Supported
MADN of an IP Phone 2001, IP Phone 2002, IP Phone 2004, or IP Softphone 2050, Preferred Name Match and Idle Set Display (new call indication) are supported. • Corporate Directory Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 142: Display Characteristics
142 Nortel IP Audio Conference Phone 2033 • Callers List • Redial List • Personal Directory • Automatic Call Distribution • IP Key Expansion Modules • Support of accessory modules • Group Listening • Set-to-Set messaging • Headset support •...
Page 143: Information Line Display
Figure 13 "Soft keys" (page 144) shows the soft keys on the display area. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 144: Key Number Assignments
144 Nortel IP Audio Conference Phone 2033 Figure 13 Soft keys Key number assignments You can assign a maximum of nine functions to the four soft-labeled, predeﬁned context-sensitive soft keys. Because the context-sensitive soft keys are predeﬁned, the user cannot change the key number assignment.
Page 145: Extension Microphones
IP Audio Conference Phone 2033 (charcoal) • 7-ft. CAT5 Ethernet cable • Power over Ethernet (PoE) module with 25 ft. console cable Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 146 146 Nortel IP Audio Conference Phone 2033 IP Audio Conference Phone 2033 Quick Reference Card IP Audio Conference Phone 2033 package contents include NTEX11BA70E6 • IP Audio Conference Phone 2033 (charcoal) • 7-ft. CAT5 Ethernet cable • Power over Ethernet (PoE) module with 25 ft. console cable •...
Page 147: Installation And Conﬁguration
If an AC power adapter is required, ensure you use the correct AC power transformer. The voltage rating of the transformer must match the wall Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 148: First-Time Installation
148 Nortel IP Audio Conference Phone 2033 outlet voltage. See Table 16 "Components list for US, CA, CALA, AP, and GC" (page 144) Table 17 "Components list for EMEA" (page 145). First-time installation You must ﬁrst install an IP telephony node with the Communication Server.
Page 149 CAT5 cable, the LAN must support Power over Ethernet, and an AC adapter is not required. To use local AC power, the optional AC adapter can be ordered separately. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 150: Startup Sequence
150 Nortel IP Audio Conference Phone 2033 Figure 15 Bottom view of IP Audio Conference Phone 2033 —End— Startup sequence When an IP Audio Conference Phone 2033 connects to the network, it must perform a startup sequence. The elements of the startup sequence include: •...
Page 151: Installing The Ip Audio Conference Phone 2033
ATTENTION Timing information When you see the text Nortel, you have 1 second to respond by pressing the three soft keys at the bottom of the display in sequence from left to right, one at a time. If you miss the 1-second response time, the IP Audio Conference Phone 2033 attempts to locate the connect server.
Page 152 152 Nortel IP Audio Conference Phone 2033 At the prompt, DHCP Yes/NO?, enter 0 (0 for No). By default, Full DHCP is conﬁgured on the IP Audio Conference Phone 2033. Depending on the conﬁguration requirements, you can change the IP Audio Conference Phone 2033 conﬁguration to allow the following IP address assignments: •...
Page 153 IP address of the IP Audio Conference Phone 2033. S2 Port Same as S1. S2 action Same as S1. S2 retry count Same as S1. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 154 154 Nortel IP Audio Conference Phone 2033 Screen prompt Description Cfg PK? (0-No, 1-Yes) If you enter 1 for Yes, enter the PK when the New PK prompt appears. Default is ffffffffffffffff. The Private key of the alternate Secure Media Controller to which the IP Phone connects.
Page 155 Ctrl pBits (0-7, 8-Au) Default 8 (for Auto). You are not prompted for Ctrl pBits if 802.1Q is not enabled. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 156 UFTP to download the current ﬁrmware. • For CS 1000 Release 5.0, a Signaling Server provides the ﬁrmware for the IP Phones. Check the Nortel Web site at www.nortel.com for updated ﬁrmware ﬁles. For Succession Release 3.0 and CS 1000 Release 4.0, the IP Audio Conference Phone 2033 searches for the TFTP Server for ﬁrmware...
Page 157 ATTENTION Timing information When you see the text Nortel, you have 1 second to respond by pressing the three soft keys at the bottom of the display in sequence from left to right, one at a time. If you miss the 1-second response time, the IP Audio Conference Phone 2033 attempts to locate the connect server.
Page 158 158 Nortel IP Audio Conference Phone 2033 A tone sounds shortly before the IP Phone is ready to start the Nortel IP Phone application. Once the application has loaded and started, the Nortel logo and Starting DHCP appears at the bottom of the screen.
Page 159 TPS and Secure Media Controller, enter 6 or 1. For more information about Secure Media Controller, see Secure Multimedia Controller Implementation Guide (NN43001-325). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 160 160 Nortel IP Audio Conference Phone 2033 Screen prompt Description S1 retry count The number of times the IP Audio Conference Phone 2033 attempts to connect to the server; enter 10. Cfg PK? (0-No, 1-Yes) If you enter 1 for Yes, enter the PK when the New PK prompt appears.
Page 161 1 to 4094. You are not prompted for VLAN Cfg if Voice VLAN is not enabled. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 162 162 Nortel IP Audio Conference Phone 2033 LLDP-MED? (0-N, 1-Y) Default 0 (for No). If you select 1 (1 for Yes), VLAN ID is configured automatically to the value received in the Network Policy TLV. You are not prompted for...
Page 163 UFTP to download the current ﬁrmware. • For CS 1000 Release 5.0, a Signaling Server provides the ﬁrmware for the IP Phones. Check the Nortel Web site at www.nortel.com for updated ﬁrmware ﬁles. For Succession Release 3.0 and CS 1000 Release 4.0, the IP Audio Conference Phone 2033 searches for the TFTP Server for ﬁrmware...
Page 164: Full Duplex Mode
Full Duplex mode In the Conﬁguration menu, autonegotiate mode is the default setting for initial startup. Nortel recommends that autonegotiate mode is used on the network and the IP Phone. Use Full Duplex mode only when the network is forced Full Duplex for 100BT Full Duplex mode; otherwise, a duplex mismatch results.
Page 165 Full Duplex mode 165 ATTENTION Nortel recommends that autonegotiate mode is used on the network and the IP Phone. Use Full Duplex mode only when the network is forced Full Duplex for 100BT Full Duplex mode; otherwise, a duplex mismatch results.
Page 166: Extensible Authentication Protocol
166 Nortel IP Audio Conference Phone 2033 Procedure 29 Checking Ethernet Statistics Step Action Click the Services key. The Network Diagnostics menu appears. Select Telephone Op > Diagnostics > Ether Stats. • If Full Duplex mode is active, the following is displayed: —...
Page 167: Replacing An Ip Audio Conference Phone 2033
Procedure 25 "Conﬁguring the IP Audio Conference Phone 2033" (page 148) Procedure 26 "Installing the IP Audio Conference Phone 2033 for the ﬁrst time using manual conﬁguration" Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 168: Removing An Ip Audio Conference Phone 2033 From Service
168 Nortel IP Audio Conference Phone 2033 (page 151) Procedure 28 "Enable Full Duplex mode" (page 165) to install and conﬁgure the IP Audio Conference Phone 2033. Enter the same TN and Node Number as the IP Audio Conference Phone 2033 you replaced. The system associates the new IP Audio Conference Phone 2033 with the existing TN.
Page 169: Nortel Ip Phone 2007
This section explains how to install and maintain the IP Phone 2007. For information about using the IP Phone 2007, see the IP Phone 2007 User Guide (NN43118-100). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 170: Description
170 Nortel IP Phone 2007 This section contains the following procedures: • Procedure 34 "Conﬁguring the IP Phone 2007" (page 186). • Procedure 35 "Installing the IP Phone 2007" (page 189). • Procedure 36 "Enabling Full Duplex mode" (page 199).
Page 171: Components And Functions
The Message waiting indicator turns ON to indicate that a message has light/incoming call been left for the user. This indicator also flashes when the set ringer is indicator Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 172: Services Menu
172 Nortel IP Phone 2007 Function Programmable line Programmable line (DN)/feature keys (self-labeled) are located on the (DN)/feature keys touch panel display and are configured for various features on the IP (self-labeled) Phones. A steady LCD light beside a programmable line (DN)/feature key indicates the feature or line is active.
Page 173: Local Tools Menu
• PC port disable • Data VLAN and Filtering • Duplex setting • Ignore GARP protection • Pre-Shared Key SRTP Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 174: Supported Features
174 Nortel IP Phone 2007 • XAS (S4) IP address, graphical, port Local Displays the Local Diagnostics menu containing the following items: Diagnostics • Network Diagnostic Tools • Ethernet Statistics • IP Network Statistics • IP Set&DHCP Information For more information about the IP Phone 2007 Local Diagnostics menu, see Appendix "IP Phone diagnostic utilities"...
Page 175 The integrated switch passes DATA VLAN trafﬁc to the PC Ethernet port. This prevents the Data VLAN broadcast trafﬁc from reaching Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 176: Features Not Currently Supported
176 Nortel IP Phone 2007 the IP Phone. For more information, see Appendix "802.1Q VLAN description" (page 447) and Converging the Data Network with VoIP Fundamentals (NN43001-260). • 802.1x Port-based network access control, industry standards to pass Extensible Authentication Protocol (EAP) over a LAN For more information about 802.1x port-based network access control,...
Page 177: Calibrate The Touch Panel
Operate the touch panel using a stylus or your ﬁnger. However, use of a stylus is recommended to avoid damage to the touch panel. Dialpad entry For ease of use, Nortel recommends the use of the external USB keyboard. The following rules apply when you enter text and special characters using the dialpad.
Page 178: Cleaning The Ip Phone Display Screen
178 Nortel IP Phone 2007 Generates d e f D E F 3 g h i G H I 4 j k l J K L 5 m n o M N O 6 p q r s P Q R S 7...
Page 179: Application Area
Figure 18 "IP Phone 2007 Application area" (page 179) shows the Application area. Figure 18 IP Phone 2007 Application area Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 180: Tools/Navigation Area
180 Nortel IP Phone 2007 Programmable line (DN)/feature key label display The feature key label area displays a 10-character string for each of the 12 programmable line (DN)/feature keys. Each key includes the key label and an icon. The icon state can be on, off, or ﬂashing. Key labels are left-aligned for keys on the left side of the screen, and right-aligned for keys on the right side of the screen.
Page 181: Local Tools Menu Password Protection
Full DHCP string: – If SECUREMENU is present, you are prompted to enter a password after you double-press the Services key. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 182: Conﬁguring Secure Local Menu Through Full Dhcp
182 Nortel IP Phone 2007 – If PARTSECURE is present, you are prompted to enter a password whenever you select Local Diagnostics and Network Conﬁguration. – If neither SECUREMENU nor PARTSECURE is present, then the menu is not locked. — 5. Lock Now—The Lock Now item immediately exits the Tools menu, closes any open Tools menu pages, and locks the Tools menu.
Page 183: Key Number Assignments
IEEE 802.3af Power Classiﬁcation 3. The Global power adapter must be ordered separately if local power is required. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 184 184 Nortel IP Phone 2007 Table 24 "IP Phone 2007 component list" (page 184) lists the IP Phone 2007 package components and product codes. Contact Nortel for further information. Table 24 IP Phone 2007 component list IP Phone 2007 package contents includes NTDU96AB70 •...
Page 185: Installation And Conﬁguration
(NN43100-500) CAUTION Damage to Equipment Do not plug your IP Phone 2007 into an ISDN connection. Severe damage can result. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 186: Conﬁguring The Ip Phone 2007
186 Nortel IP Phone 2007 Conﬁguring the IP Phone 2007 Procedure 34 Conﬁguring the IP Phone 2007 Step Action Conﬁgure a virtual loop on the system using LD 97. For more information about conﬁguring a virtual loop, see IP Line Fundamentals (NN43100-500) and Software Input Output Administration (NN43001-611).
Page 187 AC adapter can be ordered separately. A tone sounds shortly before the IP Phone is ready to start the Nortel IP Phone application. Once the application has loaded and started, Nortel appears in the middle of the screen. Immediately press the following keys in sequence:...
Page 188: Startup Sequence
188 Nortel IP Phone 2007 a. 0 b. 0 c. 7 d. star (*) If you miss part of the conﬁguration, unplug the phone from the power for a few seconds and redo this step. WARNING If you are using local power, you must use the Global power adapter or your phone fails to operate.
Page 189 There are only four second(s) between plugging in the IP Phone 2007 power adapter and the appearance of Nortel on the display. When Nortel appears in the middle of the screen, you have 1 second to respond by pressing 0, 0, 7, *.
Page 190 190 Nortel IP Phone 2007 Use the dialpad to enter digits only. To enter alpha characters, use either the IP Phone 2007 pop-up keyboard, or a USB keyboard. For further information about EAP, see Appendix "802.1x Port-based network access control" (page 455).
Page 191 To enter ALPHA digits from A to F, use the graphical keyboard or a USB keyboard to enter the following: #1 = A #2 = B Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 192 192 Nortel IP Phone 2007 #3 = C #4 = D #5 = E #6 = F Use the Right navigation key to scroll and highlight S2 IP. Use the dialpad to ﬁll in the information: S2 IP—the secondary CS 1000 node IP address for IP Phone 2007 IP Phone 2007 can support a primary (S1) and secondary (S1) connect server.
Page 193 802.1ab LLDP • LLDP VLAN Name—VLAN ID is conﬁgured automatically to the value received from 802.1ab LLDP • Manual Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 194 194 Nortel IP Phone 2007 If LLDP is disabled, LLDP MED and LLDP VLAN Name modes do not appear in the list. If DHCP is disabled, DHCP does not appear in the list. Use the Right navigation key to scroll and highlight VLAN Filter check box.
Page 195 Yes to enable SRTP media encryption or select No to disable SRTP media encryption. The SRTP media encryption feature provides encrypted media. A preshared secret is embedded in the Nortel IP Phone to generate and to exchange encryption parameters without any Call Server involvement.
Page 196 UFTP to download the current ﬁrmware. • For CS 1000 Release 5.0, a Signaling Server provides the ﬁrmware for the IP Phones. Check the Nortel Web site at www.nortel.com for updated ﬁrmware ﬁles. For Succession Release 3.0 and CS 1000 Release 4.0, the IP Phone 2007 searches for the TFTP Server for ﬁrmware upgrade.
Page 197 After the third dot is tapped, the display changes to indicate the result of calibration. • If the calibration is successful, the IP Phone displays the following report: Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 198: Full Duplex Mode
LAN Ethernet port and PC Ethernet Port interfaces. ATTENTION Nortel recommends that autonegotiate mode is used on the network and the IP Phone. Use Full Duplex mode only when the network is forced Full Duplex for 100BT Full Duplex mode; otherwise, a duplex mismatch results.
Page 199 Tap the Local Diagnostics soft key. Tap the Ethernet Statistics soft key. The following statistics are displayed: • Link: Up Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 200: Gratuitous Address Resolution Protocol Protection
200 Nortel IP Phone 2007 • Duplex: Full • Speed: 10 (Mb) or 100 (Mb) • Auto-Negotiate Capability: N • Auto-Negotiate Completed: N —End— Gratuitous Address Resolution Protocol Protection Gratuitous Address Resolution Protocol (GARP) Protection prevents the IP Phone 2007 from GARP Spoof attacks on the network. In a GARP Spoof...
Page 201: Replacing An Ip Phone 2007
Disconnect the IP Phone 2007 that you want to replace. Follow Procedure 34 "Conﬁguring the IP Phone 2007" (page 186) to install and conﬁgure the IP Phone 2007. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 202: Removing An Ip Phone 2007 From Service
202 Nortel IP Phone 2007 Enter the same TN and Node Number as the IP Phone 2007 you replaced. The system associates the new IP Phone 2007 with the existing TN. —End— Removing an IP Phone 2007 from service Procedure 40...
Page 203: Ip Phone Key Expansion Module (Kem)
• "Operating parameters" (page 211) Description The Nortel IP Phone Key Expansion Module (KEM) is a hardware component that connects to IP Phone 2002 and IP Phone 2004 and provides additional line appearances and feature keys (see Figure 21 "IP Phone 2002 with one IP Phone KEM attached"...
Page 204: Features
Any contrast changes you make on the IP Phone affect the IP Phone KEM. The IP Phone KEM and IP Phone do not have separate contrast adjustments. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 205: Key Number Assignments
Up to two IP Phone KEMs can be attached to an IP Phone. Pressing <CR> without entering a number leaves the value unchanged..xx aaa yyyy (cccc or D) zz..z Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 206 Type xx NUL to remove a key function or feature. Some data ports require specific key assignments. See the Meridian Data Services NTPs for information regarding these requirements. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 207 No feature assignment is accepted for keys 29-31 other than NUL. On M3904, no feature assignment is accepted for keys 12-15. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 208 KEMOFST prompt. This loop continues until no values (<CR> only) are entered at the KEMOFST prompt. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 209: Installation
Remove the IP Phone from the stand by pressing the IP Phone tilt handle, and pulling the IP Phone away from the stand. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 210: Ip Phone Kem Startup Initialization
If the IP Phone KEM display does not light up, or lights up and then goes blank, or fails to begin flashing, check that the IP Phone KEM is correctly installed and configured. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 211: Operating Parameters
An error message displays to alert the administrator that the hardware conﬁguration does not match the administered conﬁguration. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 212: Ip Phone 2004
ﬁrmware must be upgraded or changed, the IP Phone KEM must be replaced with a new IP Phone KEM containing the updated ﬁrmware. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 213: Nortel Ip Softphone 2050
Procedure 44 "Installing the IP Softphone 2050 on the PC (new installation)" (page 232). • Procedure 45 "Upgrading the IP Softphone 2050 on your PC" (page 233). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 214: Description
214 Nortel IP Softphone 2050 • Procedure 46 "Uninstalling the IP Softphone 2050 (Version 1)" (page 234). • Procedure 47 "Uninstalling the IP Softphone 2050 (Version 2)" (page 234). • Procedure 48 "Installing the Accessibility Interface" (page 234) • Procedure 49 "Installing the Windows QoS Packet Scheduler" (page 235) •...
Page 215: Supported Features
The IP Softphone 2050 supports the following additional features: • Call Duration Timer • ability to change the feature key labels • Corporate Directory • Personal Directory Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 216: Language Support
216 Nortel IP Softphone 2050 • Redial List • Callers List • Password Administration • Virtual ofﬁce • Branch Ofﬁce • Call Recording • language support: English, French, Swedish, Danish, Norwegian, German, Dutch, Portuguese, Czech, Finnish, Hungarian, Italian, Polish, Spanish, Japanese, Russian, Latvian, and Turkish...
Page 217 Components 217 Figure 23 1140 Call Control window Figure 24 Compact skin Call Control window Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 218 218 Nortel IP Softphone 2050 Table 29 "Call Control window elements and functions" (page 218) lists the elements and functions of the Call Control window. Table 29 Call Control window elements and functions Element Function Primary display The primary display area provides call information (for example, Caller ID) and instructions for using certain soft key features.
Page 219: Operation
The IP Softphone 2050 has the following display areas: • information display • soft key label display • keypad dialing keys display • feature keys display Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 220: Nortel Usb Audio Kit
Call Control window. Nortel USB Audio Kit The USB Audio Kit enables the user to speak and hear callers. To ensure proper IP Softphone 2050 operation, use only Nortel-supported USB audio kits. The USB Audio Kit includes the following: •...
Page 221 • USB cord The following USB adapters are supported on the IP Softphone 2050: • Nortel Enhanced USB Adapter (desktop) • Nortel Mobile USB Adapter (mobile) The Algo Analog Terminal Adapter (ATA) is a USB adapter that lets you use analog terminals instead of headsets. With an Algo ATA users can, for example, use a cordless headset with their IP Softphone 2050.
Page 222: Registration
The USB Headset Adapter provides the IP Softphone 2050 with a ﬁxed loss plan compliant with the TIA-810A speciﬁcation. If other headsets or audio devices are used, the loss plan is unknown and undeﬁned. Nortel supports the resolution of audio problems only for the USB Headset Adapter.
Page 223: Qos
Windows 2000 and Windows XP require a system-wide registry key to enable QoS capabilities. You must have Administrator privileges to create or modify the following value: Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 224: I2050Qossvc.exe
224 Nortel IP Softphone 2050 HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/Qossp/ EnablePriorityBoost Value 0—do not enable QoS Value1—enable QoS Trace utilities can be used to verify QoS settings. See "Ethereal traces" (page 225) QoS settings The IP Softphone Version 1 includes a QoS tab in the Conﬁguration utility.
Page 226: Frame Size
226 Nortel IP Softphone 2050 Frame size The IP Softphone 2050 supports the following range of frame sizes • G.711-64 A-law and µlaw: 10-960—10 ms increments • G.729A: 10-960—10 ms frames • G.729AB: 10-960—10 ms frames Key number assignments The IP Softphone 2050 has 6 keys that present 12 feature keys, with 6 on each feature key page.
Page 227 Removes function or feature from key Key 26 Calling Party Number key Removes function or feature from key Keys 27 to Reserved Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 228: Operating Parameters
An IP Softphone 2050 does not register against a TN conﬁgured for any other type of IP Phone. • Soundcard audio is supported only for incoming call notiﬁcation. Nortel supports USB Headset Adapter for the speech path. • 5 menu options available on the IP Phone 2004, not required on the IP Softphone 2050, are —...
Page 229: Before You Begin
Before you begin 229 ATTENTION Use your IP Softphone 2050 with the approved Nortel Enhanced USB adapter (desktop) or Nortel Mobile USB Adapter only. Table 31 "IP Softphone 2050 package components" (page 229) lists the IP Softphone 2050 package components.
Page 230: First-Time Installation
230 Nortel IP Softphone 2050 Understand the three conﬁguration modes from which you can choose from as you proceed through the installation of the IP Softphone 2050. The 2 conﬁguration modes are • Static IP address—see "Static IP address assignment" (page 230) •...
Page 231 For DHCP, select the check box beside Automatic (DHCP). The IP address, Server type, port number, and retries are automatically retrieved from the DHCP Server. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 232: Installing Or Upgrading The Ip Softphone 2050
Double-click the CD icon. Double-click the Setup icon. Follow the instructions on-screen to complete the installation. Select Start > Progra ms > Nortel > IP Softphone 2050 to start the IP Softphone 2050 application. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard...
Page 233 Compare the values currently in the conﬁguration utility to the values recorded prior to the upgrade. These should be identical. Select Start > Progra ms > Nortel > IP Softphone 2050 to start the IP Softphone 2050 application. Select Settings to assign a server address, select sound devices, and select a server type.
Page 234 Procedure 46 Uninstalling the IP Softphone 2050 (Version 1) Step Action Select Start > Settings > Control Panel > Add/Remove Programs. Choose Nortel Networks i2050 Software Phone. Select Remove. Select Yes to conﬁrm. —End— Procedure 47 Uninstalling the IP Softphone 2050 (Version 2)
Page 235: Windows Qos Packet Scheduler
Installing or upgrading the IP Softphone 2050 235 a. Wait until the Welcome to the Install Shield Wizard for the Nortel IP Softphone 2050 screen appears. b. Press Tab to select Cancel. c. Press Return. d. Click Yes to conﬁrm that you want to cancel the installation.
Page 236: Running The Ip Softphone 2050 For The First Time
Running the IP Softphone 2050 for the ﬁrst time Start the IP Softphone 2050 in one of the following ways • Select Start > Programs > Nortel > IP Softphone 2050. • Click the desktop shortcut (if one was created during the installation).
Page 237: Changing The Tn Of An Existing Ip Softphone 2050
Uninstall the IP Softphone 2050 application from the PC using the Windows Add/Remove Programs. In LD 11, enter OUT at the TN prompt. —End— Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 239: Nortel Wlan Handset 2210, Wlan Handset 2211, Wlan Handset 2212, Wlan Handset 612, And Wlan Handset 6140
Nortel WLAN Handset 2210, WLAN Handset 2211, WLAN Handset 2212, WLAN Handset 612, and WLAN Handset 6140 For information about WLAN Handset 2210, WLAN Handset 2211, WLAN Handset 2212, WLAN Handset 6120, and WLAN Handset 6140, see WLAN IP Telephony Installation and Commissioning (NN43001-504).
Page 240 240 Nortel WLAN Handset 2210, WLAN Handset 2211, WLAN Handset 2212, WLAN Handset 612, and WLAN Handset 6140 Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 241: Nortel Mobile Voice Client 2050
• "MVC 2050 and WLAN" (page 260) Introduction This section describes how to install, conﬁgure, and remove the Nortel Mobile Voice Client 2050. For information about using the MVC 2050, see the Mobile Voice Client 2050 User Guide (NN43119-103). This section contains the following procedures •...
Page 242: Description
242 Nortel Mobile Voice Client 2050 Description Mobile Voice Client (MVC) 2050 adds wireless IP Phone services to the convenience of Personal Digital Assistants (PDAs). MVC 2050 functions like an IP Softphone 2050. However, MVC 2050 cannot be used as an Agent or Supervisor in Call Center Portal applications.
Page 243: Application Software
The MVC 2050 software application is comprised of the following components • MVC 2050 software • NetEQ software (included in MVC 2050 software) Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 244: Cleartype
• user-supplied headset Compatible PDAs Because the PDA industry evolves at a rapid pace, go to www.nortel.com. Select Products > Phones, Clients, and Accessories > IP Phones and Clients > Mobile Voice Client 2050 > Technical Speciﬁcations to determine the latest PDA models tested and supported, along with any known issues.
Page 245: Audio Quality
They are aligned vertically and are the same color as the display. The number of features available depends on the call server. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 246: Menus
246 Nortel Mobile Voice Client 2050 Menus MVC 2050 provides the following menus • File • Keys • Help File The File menu provides the following items • Run-in-background • Paste • Contacts • Settings • Exit Run-in-background Select Run-in-background to close MVC 2050 but allow it to continue running in the background so that incoming calls can ring on your PDA.
Page 247 Select Help to access the MVC 2050 PDA-speciﬁc version of Help. The Help menu provides the following items • Contents • Diagnostics Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 248: Mvc 2050 Graphical Interface (Skins) Components
248 Nortel Mobile Voice Client 2050 • About MVC 2050 Contents Select the Contents menu item to access the Help system. Diagnostics Select Diagnostics to access to a list of methods to determine server connection state. Diagnostic methods are as follows •...
Page 249: Icons
Volume Up The following icons are visible when the Toolbar is retracted • Mute • Volume Down • Volume Up Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 250: Operation
250 Nortel Mobile Voice Client 2050 • Directory • Messages • Shift • Services • Expand • Copy • Quit System Input Panel To access the System Input Panel from MVC 2050, tap the System Input Panel icon on the Menu Bar on the bottom right-hand corner of the PDA.
Page 251: Mvc 2050 Installation
PDA processor models, speed, and amount of memory vary. To maintain audio quality, do not overload the processor with intensive tasks while using MVC 2050. For example, Nortel does not recommend using your PDA version of Internet Explorer while using MVC 2050.
Page 252: Mvc 2050 Installation Method
252 Nortel Mobile Voice Client 2050 MVC 2050 installation method MVC 2050 supports installation from a docked PDA with a Microsoft ActiveSync connection to a desktop PC. Synchronizing a PDA with a desktop PC Procedure 53 "Synchronizing a PDA with a desktop PC using ActiveSync"...
Page 253: Mvc 2050 Removal
MVC 2050 has a ﬂexible interface which enables end users to customize conﬁgurations for a variety of connections. Settings For information about settings, see "Settings" (page 246). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 254 Connection history Connection history writes connection and disconnection indication messages to the registry key HKCU\Software\Nortel \MVC2050\Log. This is a circular queue of 29 entries. Each time a connection or disconnection event occurs, a log entry containing a date, time, and a description of the connection or disconnection event is written.
Page 255 Procedure 56 "Enabling Auto-Create" (page 255) to enable Auto-Create. Procedure 56 Enabling Auto-Create Step Action Select Settings. Select Hardware ID. Select Auto-Create. —End— Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 256 256 Nortel Mobile Voice Client 2050 Table 32 "Hardware ID screen" (page 256) provides information about the Hardware ID screen. Table 32 Hardware ID screen Description Selection Hardware ID This box contains the MAC address for the Ethernet hardware installed in your device.
Page 257 PDA screen. Server connected The sound you select for this event plays when MVC 2050 connects to a server. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 258 258 Nortel Mobile Voice Client 2050 Audio Quality Audio quality is controlled from the following screens • Audio quality slider tab • Advanced Audio Audio quality slider tab To control audio quality, use the slider tab to reduce audio delay and increase audio clarity. control audio quality. This slider controls the number of audio buffers the PDA uses to smooth out incoming audio streams.
Page 259 For example, you can create macros that select a particular line and then dials the telephone number automatically, or program voice mail access numbers and codes for faster access. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 260: 802.1P And Diffserv
260 Nortel Mobile Voice Client 2050 Macro screen To enter a new macro name, or to select an existing macro to modify or delete, select the New icon to the right of the list box. To select an existing macro, tap the down arrow in the Macro list box and make your selection.
Page 261: Wireless Fidelity
If you experience slight gaps and pauses in transmission and reception during calls, MVC 2050 may be experiencing roaming/handover difﬁculties attributable to the wireless network. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 263: Nortel Ip Phone 1110
"Removing an IP Phone 1110 from service" (page 302) Introduction This section explains how to install and maintain the IP Phone 1110. For information about using the IP Phone 1110, see the IP Phone 1110 User Guide (NN43110-101) or the IP Phone 1110 Getting Started Card (NN43100-300).
Page 264: Description
This section contains the following procedures Procedure 57 "Conﬁguring the IP Phone 1110 " (page 276) Procedure 58 "Installing the IP Phone 1110 for the ﬁrst time using manual conﬁguration" (page 283) Procedure 59 "Installing an IP Phone 1110 for the ﬁrst time using DHCP"...
Page 265: Components And Functions
This section describes the following components and functions of the IP Phone 1110 • Keys and functions • Services menu • Local Tools menu Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 266: Keys And Functions
266 Nortel IP Phone 1110 Keys and functions Table 35 "IP Phone 1110 keys and functions" (page 266) describes the IP Phone 1110 keys and functions. Table 35 IP Phone 1110 keys and functions Function Line key Press the Line key to access the single DN and make a call.
Page 267: Services Menu
Caller ID information, and Autodial and Last Number Redial intercept the dialpad. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 268: Local Tools Menu
Press the Enter key to select the highlighted menu item. Press the Quit/Stop key to exit from any menu or menu item. Supported features The IP Phone 1110 supports the following telephony features • four context-sensitive soft keys Functions for the context-sensitive soft keys are conﬁgured in LD 11.
Page 269 • Active Call Failover • Enhanced UNIStim Firmware Download The IP Phone 1110 supports the following data network features • integrated 10/100BT Ethernet switch for shared PC access — the LAN Ethernet port supports 10/100BT Mb/s Full Duplex mode — the PC Ethernet port supports 10/100BT Mb/s Full Duplex mode •...
Page 270: Features Not Currently Supported
English, French, Greek, Swedish, Danish, Norwegian, German, Dutch, Portuguese, Czech, Finnish, Hungarian, Italian, Polish, Spanish, Russian, Latvian, Turkish, and Katakana Features not currently supported The following features are not supported on the IP Phone 1110 • Group Listening •...
Page 271: Context-Sensitive Soft Key Label Display
If only four functions are assigned to the soft keys, the More key does not appear and all four functions are displayed. Information line display An IP Phone 1110 has a one-line information display area with the following information •...
Page 272: Conﬁguring Secure Local Menu Through Full Dhcp
272 Nortel IP Phone 1110 Two ways to control the menu lock are as follows • DHCP Secure Menu option—the IP Phone processes the secure menu setting retrieved from the Full DHCP response. • Lock Menu option—double-press the Services key to access the Local Tools menu.
Page 273: Accessing The Local Tools Menu
Functions mapped to key numbers 17 to 26 are assigned to the four context-sensitive soft keys. Labels for the context-sensitive soft keys appear in the display area. For further information, see Figure 26 "IP Phone 1110 display area" (page 270).
Page 274: Package Components
(page 549). Package components The IP Phone 1110 includes integrated support for a number of Power over Ethernet options, including support for IEEE 802.3af Power Classiﬁcation 2. Table 38 "IP Phone 1110 components list" (page 274) lists the IP Phone 1110 package components and product codes.
Page 275: Installation And Conﬁguration
Before you begin Before installing the IP Phone 1110, complete the following pre-installation checklist • Ensure one IP Phone 1110 boxed package exists for each IP Phone 1110 being installed. The package contains — IP Phone 1110 — handset — handset cord —...
Page 276: First-Time Installation
Do not plug your IP Phone 1110 into an ISDN connection. Severe damage can result. Conﬁguring the IP Phone 1110 You must conﬁgure the IP Phone 1110 before you can use it. Use Procedure 58 to conﬁgure the IP Phone 1110 for the ﬁrst time. Procedure 57 Conﬁguring the IP Phone 1110...
Page 277 Installation and conﬁguration 277 CAUTION The IP Phone 1110 is shipped with the stand and stand cover locked in position. To avoid damaging the IP Phone, press the wall-mount lever to release the stand and pull it away from the base using the tilt lever. See Figure 27 "Release the IP Phone 1110 from the stand"...
Page 278 Use your IP Phone 1110 with the approved Nortel AC adapter (model number N0089601). The IP Phone 1110 supports both AC power and Power over LAN options, including IEEE 802.3af Power Classiﬁcation 2. To use Power over Ethernet, where power is delivered over the CAT5 cable, the LAN must support Power over Ethernet, and an AC adapter is not required.
Page 279 Figure 30 "Cable routing tracks" (page 280). Although a headset cord channel appears on the base of the IP Phone 1110, the IP Phone 1110 does not support a headset port. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007...
Page 280 If you are connecting your PC through the phone a second CAT5 cable is required. Only one cable is included with the IP Phone 1110 package. Connect one end of the PC Ethernet cable to your phone using the CAT5 connector (PC Ethernet port), and thread it through the channel.
Page 281: Startup Sequence
AC outlet. —End— Startup sequence When an IP Phone 1110 connects to the network, it must perform a startup sequence. The elements of the startup sequence include • obtaining VLAN ID (if supported by the network infrastructure) •...
Page 282: Installing The Ip Phone 1110
Nortel. When you see the text Nortel on the phone, you have 1 second to respond by pressing the four soft keys at the bottom of the display in sequence from left to right, one at a time. If you miss the 1-second response time, the IP Phone 1110 attempts to locate the connect server.
Page 283 • Cancel—cancels network conﬁguration. The IP Phone reboots without saving changes. Procedure 58 Installing the IP Phone 1110 for the ﬁrst time using manual conﬁguration Step Action When the Nortel logo appears in the middle of the display, immediately press the four soft keys at the bottom of the display in sequence from left to right.
Page 284 IP Phone 1110 IP address. net msk a subnet mask. def gw the default Gateway for the IP Phone 1110 on the LAN segment to which it connects. Enter the information for the primary Connect Server (S1) and the secondary Connect Server (S2).
Page 285 # 4 = D # 5 = E # 6 = F S2 IP The secondary CS 1000 node IP address for the IP Phone 1110. S2 Port Same as S1. S2 action Same as S1. You are not prompted for S2 PK if S2 Action is set to 1.
Page 286 You are not prompted to enter the XAS IP address. XAS IP: Enter the IP address of the XAS server. The IP Phone 1110 currently does not support XAS. Speed (0-A, 1-10, 2-100) Network interface port speed. Default 0 (for Auto)
Page 287 1 = 10 BT 2 = 100 BT You are not prompted for Speed if PC Port is set to 0 for Off. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 288 Default 0 (for No). GARP Ignore? (0-No,1-Yes) Default 0 (for No). The IP Phone 1110 supports remote ﬁrmware upgrades through a TFTP process and an automated UFTP process. You are prompted to enter the TFTP Server IP address if you are using a TFTP Server to download the current ﬁrmware.
Page 289 ﬁrmware ﬁles. For CS 1000 Release 4.0, the IP Phone 1110 searches for the TFTP Server for ﬁrmware upgrade. If the ﬁle name speciﬁed in 1110.cfg is not the same as the current ﬁrmware, the IP Phone downloads the ﬁle and upgrades the ﬁrmware.
Page 290 • Cancel—cancels network conﬁguration. The IP Phone reboots without saving changes. Procedure 59 Installing an IP Phone 1110 for the ﬁrst time using DHCP Step Action When the Nortel logo appears in the middle of the display, immediately press the four soft keys at the bottom of the display in sequence from left to right.
Page 291 IP Phone 1110 IP address • a subnet mask • the default Gateway for the IP Phone 1110 on the LAN segment to which it connects • the S1 IP (the primary CS 1000 node IP address of the IP Phone) •...
Page 292 292 Nortel IP Phone 1110 Screen prompt Description S1 action Choose one of the following: • for TPS only, enter 1. • for TPS and Secure Media Controller, enter 6 or 1. For more information about Secure Media Controller, see Secure Multimedia Controller Implementation Guide (NN43001-325).
Page 293 No). You are not prompted to enter the XAS IP address. XAS IP: Enter the IP address of the XAS server. The IP Phone 1110 currently does not support an XAS. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007...
Page 294 294 Nortel IP Phone 1110 Screen prompt Description Speed (0-A, 1-10, 2-100) Network interface port speed. Default 0 (for Auto) 0 = Auto 1 = 10 BT 2 = 100 BT You are not prompted for Speed if PC Port is set to 0 for Off.
Page 295 You are not prompted for Media pBits if 802.1Q is not enabled. PC Port? (0-Off, 1-On) Default 1 (for On). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 296 PSK SRTP? (0-No, 1-Yes) Default 0 (for No). GARP Ignore? (0-No,1-Yes) Default 0 (for No). The IP Phone 1110 supports remote ﬁrmware upgrades through a TFTP process and an automated UFTP process. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007...
Page 297 ﬁrmware ﬁles. For CS 1000 Release 4.0, the IP Phone 1110 searches for the TFTP Server for ﬁrmware upgrade. If the ﬁle name speciﬁed in 1110.cfg is not the same as the current ﬁrmware, the IP Phone downloads the ﬁle and upgrades the ﬁrmware.
Page 298: Full Duplex Mode
LAN Ethernet port and PC Ethernet Port interfaces. ATTENTION Nortel recommends that autonegotiate mode is used on the network and the IP Phone. Use Full Duplex mode only when the network is forced Full Duplex for 100BT Full Duplex mode; otherwise, a duplex mismatch results.
Page 299: Tftp Firmware Upgrade
TFTP ﬁrmware upgrade Restart the IP Phone 1110. The ﬁrmware settings are read and are applied to UPLINK and the PC Ethernet Port. —End— When the IP Phone restarts, the ﬁrmware reads the setting for Full Duplex mode and sets the LAN Ethernet port, PC Ethernet port, duplex, and speed accordingly.
Page 300: Gratuitous Address Resolution Protocol Protection
Gratuitous Address Resolution Protocol Protection Gratuitous Address Resolution Protocol (GARP) Protection protects the IP Phone 1110 from GARP Spoof attacks on the network. In a GARP Spoof attack, a malicious device on the network takes over an IP address (usually the default gateway) by sending unsolicited (or Gratuitous) ARP messages, thus manipulating the ARP table of the victim machine.
Page 301: Replacing An Ip Phone 1110
Select the Clear soft key to clear the existing TN. Enter the new TN. —End— Replacing an IP Phone 1110 ATTENTION Two IP Phones cannot share the same TN. You must remove the IP Phone 1110 that currently uses the TN. Procedure 63 Replacing an IP Phone 1110 Step...
Page 302: Removing An Ip Phone 1110 From Service
Removing an IP Phone 1110 from service Step Action Disconnect the IP Phone 1110 from the network or turn off the power. The service to the PC is disconnected as well if the PC connects to the IP Phone 1110.
Page 303: Nortel Ip Phone 1120E
User Guide (NN43112-103) or the IP Phone 1120E Getting Started Card (NN43112-100). This section contains the following procedures • Procedure 65 "Conﬁguring the IP Phone 1120E" (page 318). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 304: Description
304 Nortel IP Phone 1120E • Procedure 66 "Installing the IP Phone 1120E" (page 323). • Procedure 67 "Enabling Full Duplex mode" (page 332). • Procedure 70 "Changing the TN of an existing IP Phone 1120E" (page 335). • Procedure 71 "Replacing an IP Phone 1120E" (page 336).
Page 305: Components And Functions
Fixed feature keys Use these keys to access non-programmable standard features. Expand The Expand key is used to access an External Application Server such as, Nortel Application Server. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007...
Page 306 306 Nortel IP Phone 1120E Function Navigation keys Use the Navigation keys to scroll through menus and lists that appear on the LCD display screen. The outer part of this key cluster rocks for up, down, left, and right movements.
Page 307: Services Menu
Virtual Office Login and Virtual Office Logout (if Virtual Office is configured) • Test Local Mode and Resume Local Mode (if Branch Office is configured) Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 308: Local Tools Menu
308 Nortel IP Phone 1120E • Password Admin If a call is presented while the user is manipulating an option, the IP Phone 1120E rings and the DN key flashes. However, the display is not updated with the Caller ID, and the programming text is not disturbed.
Page 309: Supported Features
• Call Duration Timer • ability to change the self-labeled line/programmable feature key labels • Corporate Directory • Personal Directory Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 310 310 Nortel IP Phone 1120E • Redial List • Callers List • Password Administration • Virtual Ofﬁce • Branch Ofﬁce • Active Call Failover • Enhanced UNIStim Firmware Download • Live Dialpad The IP Phone 1120E supports the following data network features •...
Page 311: Features Not Currently Supported
An IP Phone 1120E has three major display areas • self-labeled line/programmable feature key label • information line • soft key label Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 312: Self-Labeled Line/Programmable Feature Key Label Display
312 Nortel IP Phone 1120E Figure 32 "1120E IP display area" (page 312) shows these three display areas. Figure 32 1120E IP display area Self-labeled line/programmable feature key label display The feature key label area displays a 10-character string for each of the four feature keys.
Page 313: Context-Sensitive Soft Key Label Display
Two ways to control the menu lock are as follows • DHCP Secure Menu option—the IP Phone processes the secure menu setting retrieved from the Full DHCP response. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 314: Conﬁguring Secure Local Menu Through Full Dhcp
314 Nortel IP Phone 1120E • Lock Menu option—double-press the Services key to access the Local Tools menu. Press 4 on the dialpad to access the Lock Menu items, or use the up/down navigation keys to scroll and highlight one of the following Lock Menu options —...
Page 315: Key Number Assignments
The IP Phone 1120E includes integrated support for a number of Power over Ethernet options, including support for IEEE 802.3af Power Classiﬁcation 3. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 316 316 Nortel IP Phone 1120E Table 43 "IP Phone 1120E components list" (page 316) lists the IP Phone 1120E package components and product codes. Table 43 IP Phone 1120E components list IP Phone 1120E package contents include • IP Phone 1120E •...
Page 317: Installation And Conﬁguration
Ensure the host Call Server is equipped with the a voice Gateway Media Card and a Signaling Server with the Line TPS application. • If an AC power adapter is required, ensure the approved Nortel global power supply (model number N0089601) is used. See Table 43 "IP Phone 1120E components list"...
Page 318: First-Time Installation
318 Nortel IP Phone 1120E First-time installation You must ﬁrst install an IP telephony node with the Communication Server. For information about installing an IP telephony node, see Signaling Server Installation and Commissioning (NN43001-312) or IP Line Fundamentals (NN43100-500). CAUTION Do not plug your IP Phone 1120E into an ISDN connection.
Page 319 Form a small bend in the cable, and then thread the adapter cord through the channels in the stand. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 320 320 Nortel IP Phone 1120E WARNING Use your IP Phone 1120E with the approved Nortel global power supply (model number N0089601). The IP Phone 1120E supports both AC power and Power over LAN options, including IEEE 802.3af Power Classiﬁcation 3. To use Power over Ethernet, where...
Page 321 If you are using an AC power adapter, plug the adapter into an AC outlet. Complete steps 1 to 9, as needed, before wall-mounting the IP Phone. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 322: Startup Sequence
322 Nortel IP Phone 1120E Wall-mount your phone (optional). Use Method A or Method B to wall-mount the IP Phone. See Method A—using the mounting holes on the bottom of the phone stand, or Method B—using the traditional-style wall-mount box with a CAT5 connector and a 15 cm (6 inch) CAT5 cord (not provided).
Page 323: Installing The Ip Phone 1120E
Nortel. When you see the text Nortel on the phone, you have 1 second to respond by pressing the four soft keys at the bottom of the display in sequence from left to right, one at a time. If you miss the 1-second response time, the IP Phone 1120E attempts to locate the connect server.
Page 324 324 Nortel IP Phone 1120E sequence from left to right. The 3. Network Conﬁguration menu opens. You can press the Apply&Reset soft key to save the following settings and to reset the IP Phone. You can press the Exit soft key exit the menu to exit the menu without saving any changes and return to the 3.
Page 325 Choose one of the following • for TPS only, enter 1 • for TPS and Secure Media Controller, enter 6 or 1 Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 326 326 Nortel IP Phone 1120E For more information about Secure Media Controller, see Secure Multimedia Controller Implementation Guide (NN43001-325). Use the Right navigation key to scroll and highlight Retry. Press the Enter key to start the edit mode. Use the dialpad to ﬁll in the information: Retry—the number of times the IP Phone 1120E attempts to connect...
Page 327 Duplex box. Press the Down navigation key to open the list box. The Ntwk Port Duplex option appears dimmed if Ntwk Port Speed is set to Auto. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 328 328 Nortel IP Phone 1120E Use the Up/Down navigation keys to scroll and highlight one of the following options • Auto—Duplex mode is autonegotiated with the network device • Force Full—Duplex mode is forced to Full Duplex on the network •...
Page 329 Use the Up/Down navigation keys to scroll and highlight one of the following options • No VLAN Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 330 Enter key to switch this item on and off. The SRTP media encryption feature provides encrypted media. A preshared secret is embedded in the Nortel IP Phone to generate and to exchange encryption parameters without any Call Server involvement.
Page 331 UFTP to download the current ﬁrmware. • For CS 1000 Release 5.0, a Signaling Server provides the ﬁrmware for the IP Phones. Check the Nortel Web site at www.nortel.com for updated ﬁrmware ﬁles. For Succession Release 3.0 and CS 1000 Release 4.0, the IP Phone 1120E searches for the TFTP Server for ﬁrmware upgrade.
Page 332: Full Duplex Mode
LAN Ethernet port and PC Ethernet Port interfaces. ATTENTION Nortel recommends that autonegotiate mode is used on the network and the IP Phone. Use Full Duplex mode only when the network is forced Full Duplex for 100BT Full Duplex mode; otherwise, a duplex mismatch results.
Page 333 10BT Full—10 BT Full Duplex mode • 100BT Full—100 BT Full Duplex mode Press Enter to exit the edit mode. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 334: Tftp Firmware Upgrade
334 Nortel IP Phone 1120E Press the Apply&Reset soft key to save the changes and to restart the IP Phone 1120E. —End— When the IP Phone 1120E restarts, the ﬁrmware reads the setting for Full Duplex mode and sets both port 0, network interface port, and port 1, PC interface port, accordingly.
Page 335: Gratuitous Address Resolution Protocol Protection
If the node password is enabled and NULL, choose one of the following a. Disable the password. b. Set the password as non-NULL. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 336: Replacing An Ip Phone 1120E
336 Nortel IP Phone 1120E Press OK when the node number displays. Then the node password is enabled and a password screen displays. Go is not NULL Step the node password is disabled a TN screen displays. Go to Step Enter the password at the password screen and press OK.
Page 337: Removing An Ip Phone 1120E From Service
IP address returns to the available pool. In LD 11, enter OUT at the TN prompt. —End— Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 339: Nortel Ip Phone 1140E
"Redeploying an IP Phone 1140E" (page 372) • "Replacing an IP Phone 1140E" (page 373) • "Removing an IP Phone 1140E from service" (page 374) Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 340: Introduction
340 Nortel IP Phone 1140E Introduction This section explains how to install and maintain the IP Phone 1140E. For information about using the IP Phone 1140E, see the IP Phone 1140E User Guide (NN43113-106) or the IP Phone 1140E Getting Started Card (NN43113-103).
Page 341: Components And Functions
When a message is waiting, the red Visual Alerter/Message waiting waiting indicator indicator lights. Also, when the ringer sounds, this indicator flashes. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 342 342 Nortel IP Phone 1140E Function Feature Status Lamp When the firmware is updating, the blue Feature Status Lamp indicator indicator flashes. This function requires server support and, therefore, is not available on all phones. Self-labeled line/programm Self-labeled line/programmable key labels are configured for various able feature keys labels features on the IP Phones.
Page 343: Services Menu
Press the Services key to access the following items • Telephone Options — Volume Adjustment — Contrast Adjustment — Language Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 344: Local Tools Menu
344 Nortel IP Phone 1140E — Date/Time — Display diagnostics — Local Dialpad Tone — Set Info — Diagnostics — Call Log Options — Ring type — Call Timer — OnHook Default Path — Change Feature Key Label — Name Display Format —...
Page 345: Supported Features
Functions for the context-sensitive soft keys are conﬁgured in LD 11. • high quality speaker phone • volume control keys to adjust ringer, speaker, handset, and headset volume Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 346 346 Nortel IP Phone 1140E • six specialized feature keys — Quit/Stop — Directory — Message/Inbox — Shift/Outbox — Services — Copy • six call-processing ﬁxed keys — Mute — Handsfree — Goodbye — Expand — Headset — Hold •...
Page 347 Hearing Aid Compatibility (HAC) as per FCC Part 68 ® • wireless headset support through Bluetooth 1.2 compliant Audio Gateway Headset Proﬁle • External Application Server (XAS) Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 348: Features Not Currently Supported
348 Nortel IP Phone 1140E • Graphical External Application Server (GXAS) • language support: English, French, Swedish, Danish, Norwegian, German, Greek, Dutch, Portuguese, Czech, Finnish, Hungarian, Italian, Polish, Spanish, Russian, Latvian, Turkish, and Katakana With the appropriate downloaded fonts, the IP Phone supports Arabic, Chinese Simpliﬁed, Chinese Traditional, Hebrew, Japanese, and...
Page 349: Self-Labeled Line/Programmable Feature Key Label Display
Timer (if provisioned in the Telephone options menu) The information in the display area changes, according to the call-processing state and active features. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 350: Context-Sensitive Soft Key Label Display
350 Nortel IP Phone 1140E Context-sensitive soft key label display The context-sensitive soft key label has a maximum of seven characters. Each soft key includes the soft key label and an icon. When a soft key is in use, a triangle icon displays at the beginning of the soft key label, and the label shifts one character to the right.
Page 351: Conﬁguring Secure Local Menu Through Full Dhcp
Alternatively, when time expires, the Local Tools menu and any open submenus are closed. Double-press the Services key to open the password prompt window to reaccess the Local Tools menu. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 352: Key Number Assignments
352 Nortel IP Phone 1140E If you enter an incorrect password, the Local Tools menu does not open. Double-press the Services key to open the password prompt window. Only three incorrect password entries are allowed. Any entry after the three attempts is ignored for 5 minutes.
Page 353 240 VAC, Option 11C UK power cord Hong Kong, Ireland, United Kingdom, Singapore, Malaysia, NTTK18ABE6 NTTK18AB Bangladesh, Brunei, Sri Lanka Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 354: Installation And Conﬁguration
Ensure the host Call Server is equipped with a Voice Gateway Media Card and a Signaling Server with the Line TPS application. • If an AC power adapter is required, ensure the approved Nortel global power supply (model number N0089601) is used. See Table 48 "IP Phone 1140E component list"...
Page 355: First-Time Installation
See Figure 39 "Release the IP Phone 1140E from the stand" (page 356). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 356 356 Nortel IP Phone 1140E Figure 39 Release the IP Phone 1140E from the stand Remove the stand cover. Pull upward on the center catch and remove the stand cover. The cable routing tracks are now accessible. Figure 40 "Stand cover removed" (page 356).
Page 357 Installation and conﬁguration 357 WARNING Use your IP Phone 1140E with the approved Nortel global power supply (model number N0089601). The IP Phone 1140E supports both AC power and Power over Ethernet options, including IEEE 802.3af Power Classiﬁcation 3. To use Power over Ethernet, where power is delivered over the CAT5 cable, the LAN must support Power over Ethernet, and an AC adapter is not required.
Page 358 358 Nortel IP Phone 1140E Figure 42 Cable routing tracks Install the headset (optional). If you are installing a headset, plug the connector into the RJ-9 headset jack on the back of the phone, and thread the headset cord along with the handset cord through the channels in the stand, so that the headset cord exits the channel marked with the headset symbol.
Page 359 Ensure the phone is securely locked in to position. —End— Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 360: Startup Sequence
360 Nortel IP Phone 1140E Startup sequence When an IP Phone 1140E connects to the network, it must perform a startup sequence. The elements of the startup sequence include • obtaining VLAN ID (if supported by the network infrastructure) •...
Page 361 Nortel. When you see the text Nortel on the phone, you have 1 second to respond by pressing the four soft keys at the bottom of the display in sequence from left to right, one at a time. If you miss the 1-second response time, the IP Phone 1140E attempts to locate the connect server.
Page 362 362 Nortel IP Phone 1140E For information about 802.1x Authentication, see Appendix "802.1ab Link Layer Discovery Protocol" (page 457). Use the Right navigation key to scroll and highlight DHCP list. Press the Enter key. Press the Down navigation key to open list box.
Page 363 Use the Right navigation key to scroll and highlight S2 IP. Press the Enter key to start the edit mode. Use the dialpad to ﬁll in the information: Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 364 364 Nortel IP Phone 1140E S2 IP—the secondary CS 1000 node IP address for the IP Phone 1140E The IP Phone 1140E can support a primary (S1) and secondary (S1) connect server. If you require IP Phones to register on multiple nodes, see IP Line Fundamentals (NN43100-500).
Page 365 If LLDP is disabled, LLDP MED and LLDP VLAN Name modes do not appear in the list. If DHCP is disabled, DHCP does not appear in the list. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 366 366 Nortel IP Phone 1140E Use the Right navigation key to scroll and highlight VLAN Filter check box. VLAN Filter appears dimmed if Disable Voice 802.1Q check box is selected. If the VLAN Filter is enabled, packets destined for the IP Phone port are ﬁltered on their MAC address and their VLAN tag.
Page 367 SRTP check box. Press the Enter key to switch this item on and off. The SRTP media encryption feature provides encrypted media. A preshared secret is embedded in the Nortel IP Phone to generate and to exchange encryption parameters without any Call Server involvement.
Page 368 Use the dialpad to enter the XAS IP address. The XAS delivers business applications to the IP Phone. For more information about XAS, see Nortel Application Gateway 1000 documentation. If the XAS supports graphical displays, use the Right navigation key to scroll and highlight Graphical XAS check box.
Page 369 UFTP to download the current ﬁrmware. • For CS 1000 Release 5.0, a Signaling Server provides the ﬁrmware for the IP Phones. Check the Nortel Web site at www.nortel.com for updated ﬁrmware ﬁles. For Succession Release 3.0 and CS 1000 Release 4.0, the IP Phone 1140E searches for the TFTP Server for ﬁrmware upgrade.
Page 370: Full Duplex Mode
LAN Ethernet port and PC Ethernet Port interfaces. ATTENTION Nortel recommends that autonegotiate mode is used on the network and the IP Phone. Use Full Duplex mode only when the network is forced Full Duplex for 100BT Full Duplex mode; otherwise, a duplex mismatch results.
Page 371: Tftp Firmware Upgrade
Phone searches for an upgrade ﬁle on the TFTP Server. Users of CS 1000 Release 4.5, or later do not need to enter a TFTP IP address. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 372: Gratuitous Address Resolution Protocol Protection
372 Nortel IP Phone 1140E For further information about TFTP ﬁrmware upgrade, see Appendix "TFTP Server" (page 533). Gratuitous Address Resolution Protocol Protection Gratuitous Address Resolution Protocol (GARP) Protection protects the IP Phone 1140E from GARP Spoof attacks on the network. In a GARP Spoof...
Page 373: Replacing An Ip Phone 1140E
Disconnect the IP Phone 1140E that you want to replace. Follow Procedure 73 "Conﬁguring the IP Phone 1140E" (page 355) to install and conﬁgure the IP Phone 1140E. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 374: Removing An Ip Phone 1140E From Service
374 Nortel IP Phone 1140E Enter the same TN and Node Number as the IP Phone 1140E you replaced. The Call Server associates the new IP Phone 1140E with the existing TN. —End— Removing an IP Phone 1140E from service...
Page 375: Contents
"Redeploying an IP Phone 1150E" (page 413) • "Replacing an IP Phone 1150E" (page 414) • "Removing an IP Phone 1150E from service" (page 415) Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 376: Introduction
376 Nortel IP Phone 1150E Introduction This section explains how to install and maintain the IP Phone 1150E. For information about using the IP Phone 1150E, see the IP Phone 1150E User Guide (NN43114-100) or the IP Phone 1150E Getting Started Card (NN43114-101).
Page 377 You can program the keys indicated with asterisks for different functions. Figure 44 "IP Phone 1150E Supervisor key conﬁguration" (page 378) shows the IP Phone 1150E Supervisor key conﬁguration. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 378: Components And Functions
378 Nortel IP Phone 1150E Figure 44 IP Phone 1150E Supervisor key conﬁguration You can program the keys indicated with asterisks for different functions. Components and functions This section describes the following components of the IP Phone 1150E • Keys and functions •...
Page 379 In many cases, you can use the Enter key instead of the Select soft key. Message/Inbox Press the Message/Inbox key to access your voice mailbox. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 380 380 Nortel IP Phone 1150E Function Shift/Outbox Press the Shift/Outbox key to switch between two feature key pages, or any Expansion Modules for IP Phones 1100 Series attached to the phone. Copy Press the Copy Key to copy entries to your Personal Directory from other lists, such as the Caller List, Redial List and Corporate Directory.
Page 381 The Ans Agent key corresponds to the agent Supervisor key. Press the Ans Agent key to open the direct line between the Supervisor and the agent. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 382: Services Menu
382 Nortel IP Phone 1150E Function Call Agent Press the Call Agent key to connect to an agent position. Observe Agent Press the Obv Agent key to monitor activity on the agent phone. Services menu Table 53 "Services menu" (page 382) shows the Services menu.
Page 383: Local Tools Menu
Manual Secure Local Menu b. Manual Partial Secure Menu c. Manual Disable Secure Menu d. DHCP Secure Menu e. Lock Now Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 384: Supported Features
384 Nortel IP Phone 1150E To make a selection, press the number associated with the menu item or use the navigation keys to scroll through the menu items. Press the Enter key to select the highlighted menu item. If you are prompted to enter a password when you double-press the Services key, password protection is enabled.
Page 385 Live Dialpad The IP Phone 1150E supports the following Data network features • integrated Gigabit Ethernet switch for shared PC access Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 386 386 Nortel IP Phone 1150E — the LAN Ethernet port supports 10/100/1000 Mb/s Full Duplex mode — the PC Ethernet port supports 10/100/1000 Mb/s Full Duplex mode • automatic network conﬁguration through DHCP For more information about automatic network conﬁguration, see Table 58 "IP Phone 1150E IP parameters"...
Page 387: Features Not Currently Supported
An IP Phone 1150E has three major display areas • self-labeled line/programmable feature key label • information line • context-sensitive soft key label Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 388: Self-Labeled Line/Programmable Feature Key Label
388 Nortel IP Phone 1150E Figure 45 IP Phone 1150E display area Self-labeled line/programmable feature key label The self-labeled line/programmable feature key label area displays a 10-character string for each of the six self-labeled line/programmable feature keys. Each self-labeled line/programmable feature key includes the key label and an icon.
Page 389: Context-Sensitive Soft Key Label
You are prompted to enter the ﬁxed password 26567*738 (color*set) whenever the Services key is double-pressed, or whenever the Local Diagnostics and Network Conﬁguration sub menus are accessed. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 390: Conﬁguring Secure Local Menu Through Full Dhcp
390 Nortel IP Phone 1150E If the PARTSECURE parameter was set during Full DHCP conﬁguration, you are prompted to enter the ﬁxed password whenever you access 2. Local Diagnostics, or 3. Network Conﬁguration menu items from the Local Tools menu. You are always prompted to enter the ﬁxed password whenever you access the 4.
Page 391: Accessing The Local Tools Menu
Call appears in the display area. Press the Shift/Outbox key to access the second page of a feature or DNs, or to access any Expansion Module 1100s attached to the phone. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 392: Acd Fixed Feature Keys
392 Nortel IP Phone 1150E The six self-labeled line/programmable feature keys are numbered 0-5 for the ﬁrst key page, and 6 to 11 for the second key page. When key 0 is programmed as the ACD In-Calls key, the default features are assigned to the Automatic Call Distribution (ACD) ﬁxed keys.
Page 393: Package Components
2.1 m (7-ft) CAT5 Ethernet cable • Getting Started Card If you are using local power, the approved Nortel global power supply and a standard local power cord must be ordered separately. IP Phone 1150E with Agent icon keycaps NTYS06AA...
Page 394: Installation And Conﬁguration
394 Nortel IP Phone 1150E Power adapter Global power supply N0089601 IEC cable RoHS Non-RoHS 1.8 m (5.9 ft), 10 amp, IEC320-C13 NTYS14AAE6 NTYS14AA North America 2.4 m (8 ft), 240 VAC 10 amp, ANZ power cord AS-3, NTTK15AA Australia, New Zealand...
Page 395: First-Time Installation
Ensure the host Call Server is equipped with a voice Gateway Media Card and a Signaling Server with the Line TPS application. • If an AC power adapter is required, ensure the approved Nortel global power supply (model number N0089601) is used. See Table 57 "IP Phone 1150E component list"...
Page 396 396 Nortel IP Phone 1150E CAUTION The IP Phone 1150E is shipped with the stand locked in position. To avoid damaging the IP Phone, press the wall-mount lever located under the base to release the stand and pull it away from the phone.
Page 397 WARNING Use your IP Phone 1150E with the approved Nortel global power supply (model number N0089601). The IP Phone 1150E supports both AC power and Power over Ethernet options, including IEEE 802.3af Power Classiﬁcation 3.
Page 398 398 Nortel IP Phone 1150E Figure 48 IP Phone 1150E connections Install the headset. If you are installing a headset, plug the connector into the RJ-9 headset jack, and thread the headset cord along with the handset cord through the channels in the stand, so that the headset cord exits the channel.
Page 399 CAT5 connector (PC Ethernet port) and thread it through the channel. Connect the other end to the LAN connector on the back of your PC. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 400 400 Nortel IP Phone 1150E CAUTION Damage to Equipment Do not plug any device into your IP Phone 1150E Ethernet port other than a PC. The IP Phone 1150E does not support multiple devices connected through the PC Ethernet port.
Page 401: Startup Sequence
Installing the IP Phone 1150E To install the IP Phone 1150E, use Procedure 81 "Installing the IP Phone 1150E " (page 402). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 402 Nortel. When you see the text Nortel on the phone, you have 1 second to respond by pressing the four soft keys at the bottom of the display in sequence from left to right, one at a time. If you miss the 1-second response time, the IP Phone 1150E attempts to locate the connect server.
Page 403 Enter key to start the edit mode. Use the dialpad to ﬁll in the information: Gateway—the default gateway for the IP Phone 1150E on the LAN segment to which it connects Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 404 404 Nortel IP Phone 1150E Use the Right navigation key to scroll and highlight S1 IP. Press the Enter key to start the edit mode. Use the dialpad to ﬁll in the information: S1 IP—the primary CS 1000 node IP address for the IP Phone 1150E Use the Right navigation key to scroll and highlight Port.
Page 405 Use the Right navigation key to scroll and highlight Ntwk Port Speed box. Press the Down navigation key to open the list box. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 406 406 Nortel IP Phone 1150E Use the Up/Down navigation keys to scroll and highlight one of the following options • Auto—Link speed is autonegotiated with the network device • 10BT Full—Link speed is available for up to 10 Megabit Full Duplex on the network •...
Page 407 Force Full—Duplex mode is forced to Full Duplex on the PC • Force Half—Duplex mode is forced to Half Duplex on the PC Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 408 SRTP check box. Press the Enter key to switch this item on and off. The SRTP media encryption feature provides encrypted media. A preshared secret is embedded in the Nortel IP Phone to generate and to exchange encryption parameters without any Call Server involvement.
Page 409 Use the dialpad to enter the XAS IP address. The XAS delivers business applications to the IP Phone. For more information about XAS, see Nortel Application Gateway 1000 documentation. If the XAS supports graphical displays, use the Right navigation key to scroll and highlight Graphical XAS check box.
Page 410 UFTP to download the current ﬁrmware. • For CS 1000 Release 5.0, a Signaling Server provides the ﬁrmware for the IP Phones. Check the Nortel Web site at www.nortel.com for updated ﬁrmware ﬁles. For Succession Release 3.0 and CS 1000 Release 4.0, the IP Phone 2007 searches for the TFTP Server for ﬁrmware upgrade.
Page 411: Full Duplex Mode
LAN Ethernet port and PC Ethernet Port interfaces. ATTENTION Nortel recommends that autonegotiate mode is used on the network and the IP Phone. Use Full Duplex mode only when the network is forced Full Duplex for 100BT Full Duplex mode; otherwise, a duplex mismatch results.
Page 412: Tftp Firmware Upgrade
412 Nortel IP Phone 1150E Press the Apply&Reset soft key to save the changes and to restart the IP Phone 1150E. The ﬁrmware settings are read and are applied to UPLINK and the PC Ethernet Port. —End— When the IP Phone restarts, the ﬁrmware reads the setting for Full Duplex mode and sets the LAN Ethernet port, PC Ethernet port, duplex, and speed accordingly.
Page 413: Gratuitous Address Resolution Protocol Protection
IP Phone 1150E displays the existing node number for approximately ﬁve seconds. If the node password is enabled and NULL, choose one of the following a. Disable the password. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 414: Replacing An Ip Phone 1150E
414 Nortel IP Phone 1150E b. Set the password as non-NULL. Press OK when the node number displays. Then the node password is enabled and a password screen displays. Go is not NULL Step the node password is disabled a TN screen displays. Go to Step Enter the password at the password screen, and press OK.
Page 415: Removing An Ip Phone 1150E From Service
IP address returns to the available pool. In LD 11, enter OUT at the TN prompt. —End— Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 417: Expansion Module For Ip Phone 1100 Series
Up to three Expansion Modules are supported on the IP Phones. With three Expansion Modules, the IP Phones provide up to 54 additional line/feature keys. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 418: Features
• A desk-mount bracket and structural baseplate connect the Expansion Module to an IP Phone or to another Expansion Module. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 419: Display Characteristics
For IP Phone 1120E, IP Phone 1140E, and IP Phone 1150E (0) - 3/<CR> Number of attached Expansion Modules (0). Up to three Expansion Modules are supported. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 420: Installation
Procedure 87 "Connecting the Expansion Module to the IP Phone" (page 421) to connect the Expansion Module for IP Phone 1100 Series to the IP Phone. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 421 See Figure 52 "Adjusting the stand angle on the IP Phone" (page 422). Figure 51 Wall-mount lever Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 422 Insert the screws in to the top and bottom holes of the connecting arm of the Expansion Module and tighten until snug. See Figure 53 "Connecting the Expansion Module" (page 423). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 423 The Expansion Module uses the electrical connection of the IP Phone for power. It does not have its own power source. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 424: Expansion Module Startup Initialization
IP Phone, through the ﬁrst Expansion Module; and the third Expansion Module receives its power, and communicates with the IP Phone, through the second Expansion Module. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 425: Operating Parameters
Module (using the Shift key functionality). An error message displays to alert the administrator that the hardware conﬁguration does not match the Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 426: Services Key Operation
Use the Up/Down navigation keys to scroll the Display diagnostics menu to access the following screens/diagnostic operations • Initial screen • Full Contrast Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 427 The Expansion Module identiﬁes the ﬁrmware as a three character string; the TPS displays the ﬁrmware in an n.nn format. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 428: Firmware
"TFTP Server" (page 533). For more information about Expansion Module, see the Expansion Module for IP Phones 1100 Series User Guide (NN43130-101). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 429: Features Overview
Corporate Directory • Personal Directory • Redial List • Callers List • Password Administration • IP Call Recording • Virtual Ofﬁce Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 430: Corporate Directory
Services Fundamentals—Book 2 of 6 (NN43001-106). Corporate Directory is not supported on the IP Phone 2001, IP Audio Conference Phone 2033, or IP Phone 1110. Personal Directory Personal Directory allows an end user to create and control a personal directory.
Page 431: Callers List
Virtual Ofﬁce 431 Redial List is not supported on the IP Phone 2001, IP Audio Conference Phone 2033, or IP Phone 1110. Callers List Callers List is a call log feature whose content is generated by the system during call processing. The list resides in the Application Server. An end user can scroll through a list of up to 100 entries of the most recent calls received by the IP Phone and call a selected telephone number.
Page 432: Emergency Services For Virtual Ofﬁce
Maintenance Mode for the Signaling Server that allows more simultaneous ﬁrmware downloads. Maintenance Mode is not applicable to Voice Media Gateway Cards. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 433: Media Security
• IP Phone 2007 • IP Phone 1110 • IP Phone 1120E • IP Phone 1140E • IP Phone 1150E Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 434: Operating Parameters
Phones called Media Security System Default (MSSD). The system default value is one of the following: • Always Secure IP (MSAW) • Best Effort (MSBT) • Never (MSNV) Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 435 90 "Enabling SRTP media encryption on an IP Phone 1120E, IP Phone 1140E, or IP Phone 1150E" (page 436) Procedure 88 Enabling SRTP media encryption on a Phase II IP Phone and IP Phone 1110 Step Action Disconnect then reconnect the power on the IP Phone to reset it.
Page 436 Press Enter to switch this item on and off. Press the Apply&Reset soft key to apply the current conﬁguration and reset the phone. —End— Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 437: Media Security Information
Telephone Options > Live Dialpad. By default, Live Dialpad is set to Off. For more information about conﬁguring Live Dialpad, see the applicable IP Phone User Guide. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 439: Regulatory And Safety Information
Consult the dealer or an experienced radio/TV technician for help. The user should not make changes or modiﬁcations not expressly approved by Nortel Networks. Any such changes could void the user authority to operate the equipment. This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à...
Page 440 EN 60950-1 ITE equipment - Safety - Part 1: General Community requirements Australia/New AS/NZS 60950.1:2003 Safety of Information Technology Equipment Zealand Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 441: Other Compliancies
EU Countries—This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from www.nortel.com or from the Nortel Networks GmbH address: Ingolstaedter Strasse 14-18, 80807 Munich Germany. Australia: AS/ACIF S004—Voice Frequency Performance Requirements for Customer Equipment...
Page 442: Denan Regulatory Notice For Japan
442 Regulatory and safety information DenAn regulatory notice for Japan Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 443: Appendix A Speciﬁcations
IP Phone chapter for AC adapter descriptions and product codes. If you are using local power with the IP Phone 1110, IP Phone 1120E, IP Phone 1140E, or IP Phone 1150E, you must use the AC adapter (model number N0089601) only.
Page 444 NTDU91BA 4.5 W 3.0 W 2004 (Phase II) NTDU92BA 4.5 W 3.4 W 1110 NTYS02AAE6 4.5 W 3.4 W NTYS02BAE6 Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 445: Environmental Speciﬁcations
+5 to +40 C, ambient Operating humidity +5% to 95% RH (29 g/m3 mean absolute humidity) Storage temperature –40 to +70 C Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 447: Appendix B 802.1Q Vlan Description
IP Softphone 2050 (through the PC operating system) • IP Phone 1110 • IP Phone 1120E • IP Phone 1140E • IP Phone 1150E Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 448: Description
802.1Q can be enabled or disabled at boot time using manual conﬁguration or control downloaded from the TPS. • If 802.1Q is disabled, standard Ethernet frames are transmitted. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 449: Ip Softphone 2050 Support
Priority is achieved on a per port basis. The phone "port" trafﬁc has higher priority over the Ethernet port to which the PC connects. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 450: Vlan Ids
VOICE VLAN ID using DHCP. This process reduces the conﬁguration steps since entering data manually (the VOICE VLAN ID) is not required. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 451: Enhanced Vlan Tagging
Phone port are ﬁltered only on the MAC address. Filtering based on the VLAN tag does not occur. This makes the telephony port susceptible to broadcast storms and a Denial of Service (DOS) attack. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 452: Enhanced Data Vlan
If the DATA VLAN Tag Stripping is enabled, the 802.1Q header if one exists, is removed from the packet before the packet is forwarded to the PC port. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 453 Untag All check box is not selected. By default, the ingress tag is not stripped. To manually override this setting and enable ingress stripping, select the PC-Port Untag All check box. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 455: Appendix C 802.1X Port-Based Network Access Control
Authentication, Authorization, and Accounting (AAA) schemes, such as Remote Authentication Dial In User Service (RADIUS). RADIUS is deﬁned in RFC 2865. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 456: Authorization
IP Phone services are lost. The connected PC operates as normal. For information about conﬁguring EAP, see the applicable IP Phone section in this document. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 457: Appendix D 802.1Ab Link Layer Discovery Protocol
The Telecommunications Industry Association (TIA) developed the Link Layer Discovery Protocol (LLDP)-Media Endpoint Discovery (LLDP-MED) extension of 802.1ab LLDP for VoIP networks, as deﬁned by ANSI/TIA-1057. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 458 The 802.1ab feature is enabled by default. However, you can disable the feature during manual conﬁguration. For information about 802.1ab conﬁguration, see the applicable IP Phone section in this document. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 459: Appendix E Conﬁguring The Local Tools Menu
"Conﬁguring the Local Tools options" (page 459) Introduction This section describes the Local Tools menu for the IP Phone 1110, IP Phone 1120E, IP Phone 1140E and the IP Phone 1150E. For information about the IP Phone 2007 Local Tools menu, see Figure 16 "IP Phone 2007"...
Page 460: Local Tools Menu For The Ip Phone 1120E, Ip Phone 1140E, And Ip Phone 1150E
The Preferences submenu offers the following choices • 1. Display Settings • 2. Languages • 3. Bluetooth Setup (IP Phone 1140E, and IP Phone 1150E) Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 461 Screen Saver controls how long the display remains lit if the phone is inactive. Nortel recommends you use the Telephone Options menu to adjust the contrast. 2. Languages This item is used to select the language of the IP Phone.
Page 462 5. Lock Now The Lock Now item immediately exits the Tools menu, closes any open Tools menu pages, and locks the Tools menu. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 463: Local Tools Menu For The Ip Phone 1110
The Tools menu is unlocked, and remains active for ﬁve minutes. —End— Local Tools menu for the IP Phone 1110 Figure 55 "IP Phone 1110 Local Tools menu" (page 464)shows the Local Tools menu for the IP Phone 1110. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard...
Page 464 IP Phone 1110. The initial Contrast level for the LCD display screen is downloaded when the IP Phone 1110 is conﬁgured. Selecting the Contrast tool automatically sets the LCD display screen contrast to the IP Phone local contrast setting.
Page 465 Appendix "IP Phone diagnostic utilities" (page 469). Network Conﬁguration Use the Network Conﬁguration menu item to conﬁgure the IP Phone 1110 and to display information which was conﬁgured during installation. You can access the Network Conﬁguration menu using one of the following methods •...
Page 466 Press 4 on the dialpad to access the Lock Menu item or use the Up/Down navigation keys to scroll and highlight the Lock Menu options. Press the Select soft key. —End— Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 467 Enter the password 26567*738 (color*set) in the prompt window. The Tools menu is unlocked, and remains active for ﬁve minutes. —End— Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 468 468 Appendix E Conﬁguring the Local Tools menu Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 469: Appendix F Ip Phone Diagnostic Utilities
Two methods of accessing IP Phone diagnostic utilities are text-based and graphic-based. The IP Phone 2001, IP Phone 2002, IP Phone 2004, IP Audio Conference Phone 2033, and IP Phone 1110 use a text-based method to access diagnostic utilities. For information about diagnostic...
Page 470: Network Diagnostic Utilities
Local diagnostic tools (Ping & TraceRoute) Ethernet statistics IP Networking statistics DHCP information Yes, part of process information UNIStim/RUDP statistics RTP/RTCP statistics Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 471 In Remote Mode, the system administrator can view RTP/RTCP QoS metrics (for example, packet loss and jitter) while a call is in progress. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 472: Accessing Network Diagnostic Utilities From The Ip Phone
Diagnostic Tools menu is available from the IP Phone in Local Mode (see Table 69 "Network Diagnostic Utilities availability" (page 470)). This menu is controlled by the ﬁrmware on the IP phone. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 473 Press one of the following soft keys • Reset — to clear the data • Exit — to return to the Network Diagnostic Tools menu. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 474 Reset— to clear the data and reset the statistic counter • Exit — to return to the Network Diagnostic Tools menu —End— Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 475 IP Phone Installer Password is enabled in the Signaling Server, the Diagnostics menu is locked and the message "Access denied" displays on the IP Phone display. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 476 Use the Navigation keys to scroll to the Diagnostic Tools selection. Press the Select soft key to choose one of the following Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 477 Press the Select soft key to save the new IP address or press the Cancel soft key to return to the Ping submenu. —End— Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 478 Use the Navigation keys to scroll through the results. Press the Cancel soft key to return to the Ping submenu. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 479 Step Action From the TraceRoute submenu, use the Navigation keys to scroll to the Max Nr of Hops submenu item. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 480 —End— Ethernet Statistics Use Procedure 111 "Browsing Ethernet Statistics" (page 481) to access the EtherStats submenu item in Remote mode. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 481 Checking 802.1x Supplicant Authentication state Step Action Select EtherStats from the Diagnostics submenu. Scroll through the EtherStats menu and select Authentication State. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 482 Press the OK soft key to return to the EtherStats submenu. • Use the Navigation keys to browse the data. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 483 Figure 67 "RUDP statistics data display page" (page 493). • Press the Cancel soft key to return to the Diagnostics submenu. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 484: Network Diagnostic Utilities Data Display Pages
Local Mode. Ping Figure 56 "PING data display page" (page 485) illustrates the data displayed from the Ping diagnostic tool. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 485 Figure 57 "TraceRoute data display screen" (page 485), • xxx: = Time To Live (TTL):Round Trip Time1, Round Trip Time2, Round Trip Time3 Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 486 Figure 59 "IP Networking Statistics data display screen" (page 487) illustrates the data displayed from the IP Networking Statistics submenu item. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 487 DHCP Statistics Figure 60 "DHCP information data display page" (page 488) illustrates the data displayed from the DHCP Statistics submenu item. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 488 MACAddressStored = is MAC Address stored in EEPROM? • FWVersion = IP Phone ﬁrmware version • HWID = IP Phone hardware ID • SbMask = subnet mask Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 489 RTP/RTCP statistics Figure 62 "RTP/RTCP statistics data display page" (page 490) shows the data displayed from the RTP/RTCP statistics submenu item. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 490 Remote Mode. PING Figure 63 "Ping data display page" (page 491) shows the data displayed from the Ping Diagnostic Tool. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 491 Hopxxx = the Hop number • xxx = Round Trip Time1, Round Trip Time2, Round Trip Time3 • IP: = IP address Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 492 Figure 66 "IP Networking statistics data display screen" (page 493) shows the data displayed from the IP Stats submenu item. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 493 MessageRx = messages received • Retries = number of retries • UpTime = up-time of current TPS registration (days/hours/minutes/sec- onds) Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 494: Network Address Translation Traversal
That is, it does not require the other end of a call to support any special protocol, and it is interoperable with any other media termination. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 495: General Information
"Set IP Information" (page 496). ATTENTION Nortel recommends partial DHCP conﬁguration for IP Phones residing behind a NAT router unless the NAT router supports special conﬁguration of the DHCP server. For more information, see IP Line Fundamentals (NN43100-500). General Information The General Information menu displays information about the IP Phone.
Page 496 Cone Ethernet Information The following information is accessed through the Ethernet Information menu • MAC Address Stored • VLAN Enabled Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 497: Using Cli Commands
LTPS IP address • Manufacturer code • Model • NT code • Color code • Release code • Serial number Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 498 LTPS IP ADR MANUFACTURER CODE [NAME] MODEL xxxxxxxx NT CODE: COLOR CODE: RLS CODE: xxxxxx SER NUM: FW/SW VERSION xxxxxxx Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 499: Graphic-Based Diagnostics Utilities
Graphic diagnostic utilities are available on the IP Phone 2007, IP Phone 1120E, IP Phone 1140E, and IP Phone 1150E. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 500 The number of hops for the Tracert command are shown in the top bar of the screen. The default is 30. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 501 When the trace is complete, the screen displays the following Trace complete. To stop Tracert before it completes, tap the Stop soft key. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 502 Personal Computer port (PCPort). The following statistics are displayed • Link Status • Duplex Mode • Network Speed Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 503 (ICMP Type/Code) To reset the NIPort counters to 0, tap the Reset soft key. Tap the NIPort soft key. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 504 — Primary Server identiﬁcation • Firmware version and Hardware Identiﬁcation number • Telephone Set IP address • Network subnet mask Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 505: Local Diagnostics For The Ip Phone 1120E, Ip Phone 1140E, And Ip Phone 1150E
1. IP Set&DHCP Information • 2. Network Diagnostic Tools • 3. Ethernet Statistics • 4. IP Network Statistics • 5. USB Devices Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 506 Conﬁguration — Network data validated, MAC address stored, DHCP setting — Voice VLAN status, type of conﬁguration and discovery status Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 507 & DHCP Information screen. Figure 70 IP Set and Information screen Use the scroll bar to display all the information. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 508 The screen displays IP/MaxPing/MaxHop, Ping, Tracert, and Return soft keys. Figure 71 "Network Diagnostic Tools screen" (page 509) shows the Network Diagnostic Tools screen. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 509 (where x.x.x.x is the entered IP address) The Return soft key changes to Stop and the other soft keys become blank. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 510 IP Phone display. —End— 3. Ethernet Statistics Procedure 125 "Using Ethernet Statistics tool" (page 511) to use the Ethernet Statistics menu. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 511 Unicast Packets Sent • Unicast Packets Received • Broadcast Packets Received • Multicast Packets Received • 802.1x Status (EAP Status) Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 512 Broadcast Packets Received • Multicast Packets Received Figure 72 "Ethernet Statistics display screen" (page 513) shows Ethernet Statistics display screen. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 513 Press the Select soft key. You can press the Return soft key exit the menu to return to the Local Diagnostics submenu. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 514 Networks Statistics screen. Figure 73 IP Networks Statistics screen To reset the NIPort counters to 0, press the Reset soft key. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 515 Press the Select soft key. You can press the Return soft key exit the menu to return to the Local Diagnostics submenu. —End— Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 516 516 Appendix F IP Phone diagnostic utilities Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 517: Appendix G Bluetooth Wireless Technology
To select a Bluetooth wireless technology headset type for the IP Phone 1150E, select Headset Type from the Telephone Options menu. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 518: Enabling Bluetooth Wireless Technology
Auto. When the setting is Auto, the setting received from the TFTP Device Conﬁg ﬁle controls whether Bluetooth wireless technology is enabled. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 519 Lock feature be activated to prevent users from changing the administration setting. For further information about the Partial Menu Lock feature, see Appendix "Conﬁguring the Local Tools menu" (page 459). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 520: Tftp Conﬁguration
[FW] section before the BootC FW recovery is used. Otherwise, the BootC FW download fails and the IP Phone reverts to the BootC TPS download screen. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 521 If the IP Phone 1140E successfully retrieves the administrative control and enables Bluetooth wireless technology, 3. Bluetooth Setup appears in the Preferences menu. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 522 The DEVICE_CONFIG section is missing from the 1140e.cfg ﬁle or is present but the speciﬁed device conﬁg ﬁle cannot be accessed, or it can Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 523: Pairing Your Headset
Procedure 130 "Pairing the Bluetooth wireless technology headset with your IP Phone" (page 524) to pair the Bluetooth wireless technology headset with your IP Phone. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 524 4 and step 5. Wait for the search to ﬁnish or press the Stop soft key to end the search. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 525 Choose one of the following • If your headset is displayed as the ﬁrst item in the Paired box, proceed to step 11. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 527 Switching between a wired headset and wireless headset Step Action Double-press the Headset key to open the 3. Bluetooth Setup dialog box. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 528 Press the Right navigation key one or more times to highlight the UnPair button (next to the UnPair Device item). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 529 To use the Bluetooth wireless technology headset again, you must perform the pairing and activation procedure. —End— Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 530 530 Appendix G Bluetooth wireless technology Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 531: Appendix H Language Enhancement
Although the IP Phone supports the languages for which it has appropriate character sets, only one language can be displayed at a time. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 532: Tftp Server Support
IP Phone; therefore, the selected language and font mappings on the Expansion Module mirror the selected language and font mappings on the IP Phone. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 533: Appendix Itftp Server
IP Phone checks the version of ﬁrmware against the version of ﬁrmware on the TFTP Server. If the versions are different, the IP Phone downloads the new ﬁrmware from the TFTP Server. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 534: Pre-Download Checklist
To reduce the number of retries and error messages, manage the download process by staggering the times the IP Phones download the ﬁrmware. Nortel has tested the following TFTP Servers. They are listed in order of preference: •...
Page 535: Updating Ip Phones Firmware
Updating IP Phones ﬁrmware 535 Updating IP Phones ﬁrmware The latest IP Phone ﬁrmware ﬁles are found on the Nortel Web site. When the ﬁrmware is uploaded to the TFTP Server, the ﬁles must be unzipped. The zip ﬁle contains the .bin ﬁle. It can also contain other supporting notes and conﬁguration ﬁles.
Page 536: Updating The Ip Phone 2007 Firmware
Procedure 134 "Downloading the ﬁrmware for the IP Phone 2007" (page 537) to upgrade the ﬁrmware for the IP Phone 2007. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 537 Step Action ATTENTION Nortel recommends that the user ends an active call before performing ﬁrmware upgrade otherwise results may be unpredictable. Download the latest IP Phones ﬁrmware from the Nortel Web site. Load the latest version of the IP Phones ﬁrmware and place it on the TFTP Server.
Page 538 Figure 79 "Conﬁguration ﬁle information" (page 538). Figure 79 Conﬁguration ﬁle information Press the Download button to start the TFTP Server. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 539 TFTP download. This method requires the TFTP Server to store the .cfg and 0625Cxx.bin ﬁles for the IP Phone in the root directory. For example, the IP Phone 1110, IP Phone 1120E, IP Phone 1140E, and IP Phone 1150E require the following ﬁles: •...
Page 540 SECURITY_MODE For future use. Procedure 135 "Updating the ﬁrmware" (page 540) to upgrade the ﬁrmware for the IP Phone 1110, IP Phone 1120E, IP 1140E, and IP Phone 1150E using automatic TFTP download during bootup. Procedure 135 Updating the ﬁrmware...
Page 541 1. If BootC is damaged from a power reset, hold down the [Up] and [3] keys to use the backup BootC. When Nortel appears on the screen, press the soft keys 1,2,3,4 in sequence (left to right). BootC goes to manual conﬁguration. If...
Page 542 TPS, the IP Phone does not work. Check the TFTP IP address and the state of the TFTP Server, then reboot the IP Phone. Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 543: Expansion Module For Ip Phone 1100 Series
IP Phone initiates the ﬁrmware download to the next attached Expansion Module. If any errors occur, which prevent Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 544: Downloading And Conﬁguring Fonts
(page 544) describes the ﬁelds in the conﬁguration ﬁle on the TFTP Server for downloadable fonts. The section [FONTxx] indicates the font ﬁle. Set the download mode to AUTO or FORCED. Nortel recommends that you set DOWNLOAD_MODE to AUTO. Table 77 Fields in the TFTP conﬁguration ﬁle for downloadable fonts...
Page 545 IT Character Set Report. Figure 80 Sample of the font conﬁguration ﬁle For information about downloading the font ﬁle from the Nortel Web site, see IP Line Fundamentals (NN43100-500). Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard...
Page 546 After the required fonts are downloaded from the TFTP Server, the IP Phone resets and registers to the TPS. —End— Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 547 Downloading and conﬁguring fonts 547 Figure 81 TFTP Server on a network Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 549: Appendix J Ip Phone Context-Sensitive Soft Keys
Call Forward key Removes function or feature from key Key 20 Ring Again key Removes function or feature from key Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 550 Charge Account key Removes function or feature from key Key 26 Calling Party Number key Removes function or feature from key Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 551: Appendix K Call Features
Charge Account CLID Caller ID and called ID Calling Party Number No hold conference - speed call Conferee Selectable Display Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 552 Notification Key Lamp Not Ready NSVC ACD Night Service ACD Observe Agent Onsite Notification Overflow position Busy Override Call Park Privacy Release Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 553 Malicious Call Trace Call Transfer User Selectable Call Redirection User Status Voice Call Wake Up Key XMWK Multiple DN Message Waiting Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 554 Call forward key IP Phone 2004 549 build number 256 Default gateway 115, 284 IP Phone 2002 80, 152 Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 555 2001 58, 165 Changing TN 166 Ethernet 256 Reinstalling 166 hardware addresses 256 Replacing 167 Ethernet frame 448 IP Call Recording 431 Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 556 230 jitter buffer 258, 259, 259 IP Phone 1110 263 register 289, 297 user ID 282 Key expansion module IP Phone 1110 display characteristics 270 conﬁguration 205 IP Phone 1120E connection 209 user ID 323 Description 203, 417 IP Phone 2001...
Page 557 Registration IP Phone 2004 549 error messages 499 Trivial File Transfer Protocol 533 IP Softphone 2050 222 registry key 254 Nortel Communication Server 1000 IP Phones Fundamentals NN43001-368 01.02 Standard Release 5.0 20 June 2007 Copyright © 2003–2007, Nortel Networks...
Page 558 558 Index 802.1Q 447 VLAN ID User ID discover using DHCP 450 IP Phone 1110 282 voice frames 259 IP Phone 1120E 323 arriving 258 IP Phone 2002 43, 78, 113, 151, 189, 360, 401 wireless network 261 WLAN Handset...
Page 560: Nortel Communication Server
Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks. The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Nortel Networks is under license.

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1120e 1150e 2001 2002 1140e 2004 ... Show all

Nortel 1110 Fundamentals

Table of Contents

How to Get Help

New in this Release

Nortel IP Phone 2001

IP Phone/7-Ft. Cat5 Ethernet Cable

IP Phone

7-Ft. Cat5 Ethernet Cable

Table of Contents

Nortel IP Phone 2002

Before You Begin

Nortel IP Phone 2004

Nortel IP Audio Conference Phone 2033

Extension Microphones

Nortel IP Phone 2007

IP Phone Key Expansion Module (KEM)

Nortel IP Softphone 2050

Nortel WLAN Handset 2210, WLAN Handset 2211, WLAN Handset 2212, WLAN Handset 612, and WLAN Handset 6140

Nortel Mobile Voice Client 2050

Nortel IP Phone 1110

Nortel IP Phone 1120E

Nortel IP Phone 1140E

Nortel IP Phone 1150E

Expansion Module for IP Phone 1100 Series

Features Overview

Regulatory and Safety Information

Appendix A Speciﬁcations

Appendix A Specifications

Appendix B 802.1Q VLAN Description

Appendix C 802.1X Port-Based Network Access Control

Appendix D 802.1Ab Link Layer Discovery Protocol

Appendix E Configuring the Local Tools Menu

Appendix E Conﬁguring the Local Tools Menu

Appendix F IP Phone Diagnostic Utilities

Appendix G Bluetooth Wireless Technology

Appendix H Language Enhancement

Appendix Itftp Server

Appendix J IP Phone Context-Sensitive Soft Keys

Appendix K Call Features

Quick Links

IP Phones Fundamentals

Chapters

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Summary of Contents for Nortel 1110