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Nortel NN42340-100 User Manual

Mobile voice client
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Nortel Communication Server 1000
Mobile Voice Client 2050
User Guide

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  • Page 1 Nortel Communication Server 1000 Mobile Voice Client 2050 User Guide...

  • Page 3: Revision History

    March 2007 Standard 01.01. This document is issued to support Nortel Mobile Voice Client 2050 Version 2.01 for Nortel Communication Server 1000. It is renumbered to NN42340-100 and contains information previously contained in the following legacy document, now retired: NN-10300-058.
  • Page 4 Revision history...

  • Page 5: Table Of Contents

    Contents Contents About this guide ........7 Nortel Mobile Voice Client 2050 overview .
  • Page 6 Contents Maintaining call quality ......39 Managing Contacts with Mobile Voice Client 2050 ..40 Editing the Contacts list .

  • Page 7: About This Guide

    About this guide About this guide This User Guide provides information about the Nortel Mobile Voice Client (MVC) 2050. The Nortel Mobile Voice Client (MVC) 2050 is designed to add wireless voice communication to the Personal Digital Assistant (PDA).

  • Page 8: Nortel Mobile Voice Client 2050 Overview

    Nortel Mobile Voice Client 2050 overview Nortel Mobile Voice Client 2050 overview Designed to work with your personal digital assistant (PDA) and IP-based telephone systems, the Nortel Mobile Voice Client (MVC) 2050 provides real-time voice service over the Internet. The MVC 2050 supports the following features: •...

  • Page 9: Software Dependencies

    Software dependencies The following are the MVC 2050 primary software dependencies: • Windows Mobile 5.0 for Pocket PC • Windows Mobile 2003 for Pocket PC • Windows Mobile 2003 Second Edition for Pocket PC Note: Windows Mobile 2003 SE AKU1 is not supported (Version 4.21.1088 (Build 14132)).

  • Page 10: Headsets

    Nortel Mobile Voice Client 2050 overview • CPU speed of 624 MHz • 64 MB RAM PDA vendors offer two types of rechargeable battery: standard and extended-life. The extended-life battery is recommended to provide longer call duration and increased call volume. Headsets A headset is required in order to send and receive telephone calls using the MVC 2050 and your PDA.

  • Page 11: Mvc 2050 Menus And Screen Features

    MVC 2050 menus and screen features The MVC 2050 software provides menus and screen features for your PDA. Table 1 lists the MVC 2050 menus and their selections. Table 1: MVC 2050 menus Menu Selections File Run in background, Paste, Contacts, Settings, Exit Keys Answer, Goodbye, Hold, Features, Macros...
  • Page 12 Nortel Mobile Voice Client 2050 overview Figure 1: Call Handling screen (portrait) Display Dialpad Menu Bar Figure 2: Call Handling screen (landscape) Display Soft keys (self-labeled) Programmable Line/Feature keys Menu Bar AAA3291 Toolbar Call handling icons Soft keys (self-labeled) Programmable Line/Feature keys Toolbar Call...
  • Page 13 Table 2 describes the MVC 2050 screen features. Table 2: MVC 2050 screen features Screen features Call Handling icons Toolbar (portrait) Toolbar (landscape) Toolbar icons Menu Bar icons Navigation Nortel Mobile Voice Client 2050 overview Selections Hold, Answer, Release The retractable toolbar is present only on the portrait skin.

  • Page 14: Installing And Configuring The Mobile Voice Client 2050

    Installing and configuring the Mobile Voice Client 2050 Installing and configuring the Mobile Voice Client 2050 To install MVC 2050 on your PDA: 1. If you have an older version of MVC 2050 installed on your PDA, you must remove it prior to installing a newer version. See “Removing a previous version of MVC 2050”...

  • Page 15: Mvc 2050 Installation Method

    Installing and configuring the Mobile Voice Client 2050 Figure 3: Removing MVC 2050 MVC 2050 installation method The MVC 2050 supports installation from a docked PDA with a Microsoft ActiveSync connection to a desktop PC. Connecting a PDA to a desktop PC using ActiveSync Use the following procedure to synchronize your PDA to your desktop PC: 1.
  • Page 16 Installing and configuring the Mobile Voice Client 2050 Figure 4: ActiveSync connected AAA1185.bmp Installing the MVC 2050 from a Desktop PC using ActiveSync Use the following procedure to install MVC 2050 using the CD: 1. Insert the MVC 2050 CD into the CD-ROM drive of your desktop PC. 2.

  • Page 17: Mvc 2050 Configuration

    Installing and configuring the Mobile Voice Client 2050 MVC 2050 configuration Enable ClearType The MVC 2050 uses a special screen font, which requires that ClearType® be enabled on your PDA. To enable ClearType: 1. From the PDA’s Main Application screen, select Start. 2.
  • Page 18 Installing and configuring the Mobile Voice Client 2050 6. Select Disable. 7. Select Yes. For further information about MVC 2050 configuration and settings, see the MVC 2050 Help system.

  • Page 19: Mvc 2050 Call Handling Screen

    MVC 2050 Call Handling screen MVC 2050 Call Handling screen Starting the MVC 2050 To start the MVC 2050 from your PDA: 1. From your PDA Main Application screen, select Start. 2. Select Programs. See Figure 5. 3. Select Mobile Voice Client 2050.

  • Page 20: Navigation

    MVC 2050 Call Handling screen Figure 6: Call Handling screen Hold Answer Release Display Dialpad Messages Directory Volume Up Volume Down Mute Menu Bar Paste Contacts Navigation You can use the up, down, left, and right cursor control arrow keys on your PDA as navigation buttons to move around the display of MVC 2050.

  • Page 21: Mvc 2050 Graphical Interface (Skins) Components

    pocket PC screens, and flat panel monitors. See “MVC 2050 configuration” on page 17 for information about enabling ClearType. MVC 2050 graphical interface (skins) components The MVC 2050 skins are the graphical representation of the MVC 2050. The dialpad, menu, and icon buttons are located on the skin. Skins come in several colors and arrangements.
  • Page 22 MVC 2050 Call Handling screen Figure 7: Black skin Figure 8: Blue skin...
  • Page 23 Figure 9: Lime skin Display The display is located in the central area of the skin. See Figure 6 on page 20. Programmable line/feature keys Six programmable line/feature keys are located on the right side of the skin. They are aligned vertically and are the same color as the display. See Figure 6 on page 20.

  • Page 24: Menus

    MVC 2050 Call Handling screen Dialpad The 12-button dialpad is located on the left-hand side of the skin. See Figure 6 on page 20. Message Lamp The Message Lamp lets you know if you have voicemail waiting. See Figure 6 on page 20. Mute Indication Lamp The color of the Mute...
  • Page 25 Figure 10: File menu Run in background Select Run in Background in the background so that incoming calls can ring on your PDA. To accept an incoming call while the MVC 2050 is running in the background: 1. From the Main Application screen, select Start. 2.
  • Page 26 MVC 2050 Call Handling screen Paste Select Paste to paste a telephone number, copied from another application, into the MVC 2050. You can do this to place a call rather than entering it through your Call Handling screen dialpad. Contacts Select Contacts to launch the...
  • Page 27 Note: Selecting Exit frees up PDA processing resources. Keys The following items are available from the • Answer • Goodbye • Hold • Features • Macros Figure 11: Keys menu Answer Select Answer to answer an incoming call, or to obtain a dial tone to place a call.
  • Page 28 MVC 2050 Call Handling screen Goodbye Select Goodbye to end your call. See also the the screen. Hold Select the Hold menu item to place a call on hold. See also the icon, top left in the Call Handling screen. Features Select Features...
  • Page 29 MVC 2050 Call Handling screen Figure 12: Keys > Features screen Figure 13: Settings > Features screen AAA1200.bmp...
  • Page 30 MVC 2050 Call Handling screen Macros Select Macros from the Settings > Macros dial calls, access voicemail, and perform routine functions faster and easier (see “Macros” on page 72). Help The following items are available from the • Contents • Diagnostics •...
  • Page 31 Diagnostics Diagnostics provides access to a list of methods to determine server connection state. To access Diagnostics: 1. Select Help. 2. Select Diagnostics — Ping — Trace Route — RUDP Ping About MVC 2050 Select About MVC 2050 version number, copyright indication, Nortel name and logo, and Global IP Sound®...

  • Page 32: Icons

    MVC 2050 Call Handling screen Icons See Figures 16 to view the icons available in the MVC 2050. Icons can be divided into three types: • Call Handling icons • Toolbar icons • Menu Bar icons Figure 16: Call Handling screen Hold Answer Release...

  • Page 33: Call Handling Icons

    Call Handling icons The Call Handling icons are: • Hold • Answer • Goodbye These Call Handling icons are located at the top of the skin. See Figure 16 on page 32. Hold Use the Hold icon to place calls on Answer Use the Answer...
  • Page 34 MVC 2050 Call Handling screen Note 1: Select Keys > Features equivalents to tapping these Note 2: Volume when the Toolbar is shown) also are repeated on the Toolbar. Directory Directory icon, depending on how your system administrator has set up this service, allows access to a local directory, the with up to 100 entries, Password...
  • Page 35 Quit Select the Quit icon to exit a network service or feature. Callers List Callers List icon provides access to information on up to 100 telephone numbers of calls received. Redial List Redial List icon provides access to information on up to 20 telephone numbers you have dialed recently.

  • Page 36: Menu And Icon Summaries

    MVC 2050 Call Handling screen Toolbar Select the Toolbar icon to toggle the System Input System Input icon in the system tray at the bottom right-hand corner of the PDA, shown in Figure 16 on page 32, provides access to the System Input Panel.

  • Page 37: Help Menu

    Table 3: File menu (Part 2 of 2) Selection Contacts Settings Exit Keys menu Table 4 summarizes the Table 4: Keys menu Selection Description Answer Answers an incoming call or provides a dial tone so you can make a call (also available as the icon located at the top center of the display).

  • Page 38: Managing Calls With Mobile Voice Client 2050

    Managing calls with Mobile Voice Client 2050 Managing calls with Mobile Voice Client 2050 Making a telephone call Use the following procedure to make a call from your PDA using the MVC 2050: 1. Plug the headset into the PDA, and put the headset on. 2.

  • Page 39: Answering A Call

    Answering a call Use the following procedure to answer a call from your PDA: 1. Select one of the following: — Answer icon — Answer key from the — ringing line key 2. Speak into your headset microphone. Holding a call Select the Hold icon, or select...

  • Page 40: Managing Contacts With Mobile Voice Client 2050

    Managing Contacts with Mobile Voice Client 2050 Managing Contacts with Mobile Voice Client 2050 You can place a call from your list of contacts in the PDA Contacts application using Mobile Voice Client (MVC) 2050. See Figure 17. Use the Contacts application to do the following: •...

  • Page 41: Editing The Contacts List

    Managing Contacts with Mobile Voice Client 2050 Editing the Contacts list See the Contacts Help deleting, and editing Contacts. See the appropriate Help in Outlook on your desktop PC. Accessing Contacts Help Use the following procedure to access your PDA Contacts Help system: 1.

  • Page 42: Dialing A Number From The Contacts List

    Managing Contacts with Mobile Voice Client 2050 Figure 18: MVC 2050 Contacts screen Dialing a number from the Contacts list Use the following procedure to dial a number from the MVC 2050 using Contacts list: 1. Select File > Contacts. The 2.

  • Page 43: Dialing Formats

    Managing Contacts with Mobile Voice Client 2050 Dialing formats Numbers must be in the canonical dialing format in order for your PDA to use them for dialing. The canonical address format is a universal telephone number format recognized by the WIndows Telephony Application Interface (TAPI). The canonical format identifies the components of a telephone number, which TAPI translates according to a country’s or region’s dialing rules.
  • Page 44 Managing Contacts with Mobile Voice Client 2050 Figure 19: Phone details dialog box 553-AAA1529 The following are the components for creating and using canonical dialing numbers: • area code, in the Contacts application • dialing properties, called page 45) Note: Information in the the call.
  • Page 45 Managing Contacts with Mobile Voice Client 2050 Figure 20: Dialing locations...

  • Page 46: Area Code

    Managing Contacts with Mobile Voice Client 2050 Set the patterns for local, long-distance, and international dialing using Dialing Patterns. See Figure 21. Figure 21: Dialing patterns 553-AAA1534 Area code Set the Area code to provide the default area code for dialed numbers. To establish the default Area code: 1.
  • Page 47 Managing Contacts with Mobile Voice Client 2050 The Contacts application prefixes the default area code to numbers you enter in your Contacts application. The PDA attempts to interpret the numbers as canonical. For example: enter a seven-digit number. Contacts assumes that the number is in your area code, and the software adds the area code as a prefix to the seven-digit number to create a canonical number.
  • Page 48 Managing Contacts with Mobile Voice Client 2050 Example An end user has a DN on a server located in Atlanta and another DN on a server located in New York. The end user has set up two dialing locations: one named “Atlanta”’, with an area code of 404, and another named “New York”, with an area code of 646.
  • Page 49 Managing Contacts with Mobile Voice Client 2050 See your PDA Help system for a description of the values used in dialing patterns. ESN numbers To enter ESN numbers in Contacts, enter the ESN prefix followed by the number. Note: PDA Contacts IP Softphone 2050 to express ESN numbers.

  • Page 50: Extension Numbers

    Managing Contacts with Mobile Voice Client 2050 Figure 22: ESN dialing 553-AAA1532 Extension numbers The PDA Contacts application dials extension numbers only if they do not satisfy Microsoft criteria for numbers that require an area code. The following three methods can be used to manage dialing extension numbers: 1.
  • Page 51 Managing Contacts with Mobile Voice Client 2050 Figure 23: Extension number 553-AAA1531...

  • Page 52: Personal Directory, Redial List, And Callers List

    Personal Directory, Redial List, and Callers List Personal Directory, Redial List, and Callers List Personal Directory, Redial List, and Callers List are features supported on CS 1000 systems running CS 1000 Release 4.0 software. The contents of these directories are maintained in a remote, central database called the Application Server.

  • Page 53: User Preferences For Personal Directory, Redial List, And Callers

    • system administrator restoration of profiles for single, multiple, or all users User preferences for Personal Directory, Redial List, and Callers List The following is a list of options you can change: • language • date/time display format • call timer •...

  • Page 54: Call Log Options

    Personal Directory, Redial List, and Callers List Call Log Options The following is a list of Call Log Options: • Log all/unanswered incoming calls • New call indication • Preferred name match • Area code set-up • Name display format Table 6 describes the Call Log Options.
  • Page 55 Table 6: Call Log Options (Part 2 of 2) Call Log Option Area code set-up Name display format To set Call Log Options: 1. Tap the Services button. 2. Tap Telephone Options. 3. Tap Call Log Options. 4. Tap one of the following: —...

  • Page 56: Personal Directory

    Personal Directory, Redial List, and Callers List Personal Directory You control your own Personal Directory. You can create up to 100 entries. You can edit, copy, or delete individual entries, or delete the entire list, and you can copy entries from other applications to Personal Directory, or from Personal Directory to other applications.

  • Page 57: Call Log Features: Redial List And Callers List

    3. Search for the desired entry. 4. Highlight the entry. 5. Tap the Edit soft key and make the changes. 6. Tap the Done soft key. You can temporarily edit contacts in the Redial List and the Callers List, then dial the edited entry. The changes are not retained. To dial from the Personal Directory: 1.
  • Page 58 Personal Directory, Redial List, and Callers List navigation key, more new items in the Callers List display. If you press the up navigation key, an older item in the list displays. The following list describes the contents of a Callers List entry: •...
  • Page 59 The following list describes the contents of a Redial List entry: • username (up to 24 characters) • directory number (up to 31 digits) • time of the last call occurrence • time/date Dialing from the Redial List To dial from the Redial List: 1.

  • Page 60: Password Administration

    Personal Directory, Redial List, and Callers List — Search by first name, last name, or number. To delete a contact in Personal Directory, Redial List, or Callers List: 1. Tap the Directory icon. 2. Select the Personal 3. Search for the entry. 4.
  • Page 61 To turn Password Protection On/Off: 1. Tap the Directory icon. 2. Select Change Protection If Password Protection is enabled, you are prompted to enter your password. 3. Tap one of the following: — to confirm — to delete your password —...
  • Page 62 Personal Directory, Redial List, and Callers List — to end If you tapped Sel, you are prompted to enter a new password. 6. Enter your new password and tap your new password. 7. Tap one of the following: — to select New Password —...

  • Page 63: Mobile Voice Client 2050 Settings

    Mobile Voice Client 2050 settings Use the MVC 2050 Settings behavior, and operation of your PDA. The to the following selections: • “Sounds” on page 63 • “Profiles” on page 66 • “Server” on page 71 • “Macros” on page 72 •...
  • Page 64 Mobile Voice Client 2050 settings Audible notification of server connection or disconnection You can program sounds to accompany notification of server connection or disconnection events. To program up to three sounds for use with audible notification of server connection or disconnection: 1.
  • Page 65 Mobile Voice Client 2050 settings Server unreachable The sound you select for this event plays when MVC 2050 loses contact with the server. The message “Server unreachable” displays on the PDA screen. Server unresponsive The sound you select for this event plays if MVC 2050 fails to connect to the server.

  • Page 66: Profiles

    Mobile Voice Client 2050 settings Profiles Each profile is a named file that contains a combination of servers and other attributes that control the connection, behavior, and appearance of the MVC 2050. A number of profiles can be created and saved to allow easy switching among different servers, feature programming, and audio programming.
  • Page 67 The profiles screen enables you to: • create profiles • delete profiles • modify a profile name • change the profile used by the application • export profiles • import profiles Creating a new profile Use the following procedure to create a new profile: 1.
  • Page 68 Mobile Voice Client 2050 settings Figure 27: Selecting a profile AAA1190.bmp Removing a profile Use the following procedure to remove a profile: 1. From the drop-down list on the Profiles tab, select the profile you want to remove. See Figure 27. Note: “My Server”...

  • Page 69: Exporting Profiles

    3. Enter the new profile name. 4. Select OK. Profiles screen reappears. The new profile is selected. Changing the current profile Use the following procedure to select the profile for your MVC 2050: 1. Select the name of the profile you want to change from the drop-down list at the top of the 2.

  • Page 70: Importing Profiles

    Mobile Voice Client 2050 settings Use the following procedure to export a profile to another device: 1. Select Export. A dialog box appears. 2. To export to another device, select 3. Select OK. 4. Align the infrared ports of the two devices. The profile is exported to the other device.

  • Page 71: Server

    Mobile Voice Client 2050 settings Server Server tab contains all of the settings that enable MVC 2050 to contact a communication server. See Figure 28 on page 71. Your system administrator sets up your LAN server to direct your MVC 2050 to the communication server. Figure 28: Server screen AAA1191.bmp When you want to connect to your home office communication server...

  • Page 72: Macros

    Mobile Voice Client 2050 settings If your system is set up with DHCP, the primary and secondary server addresses both are assigned by way of DHCP, and no action is required. See Figure 29 on page 72. Figure 29: DHCP Setting on the Server screen AAA1192.bmp Macros The Mobile Voice Client (MVC) 2050...
  • Page 73 Mobile Voice Client 2050 settings Figure 30: Keys > Macros menu Macro screen To enter a new macro name, or to select an existing macro to modify or delete, select the icon to the right of the list box. See Figure 31. To select an existing macro, tap the down arrow in the Macro list box, and...
  • Page 74 Mobile Voice Client 2050 settings Figure 31: Macro screen Keys Once you have selected a macro name, tap the down arrow in the drop-down list to select a key to add to the macro. Press the to add the key. Pause key is used to insert a short pause in the macro.
  • Page 75 Mobile Voice Client 2050 settings Preview You can preview your macro in a single view by viewing the Read-only field under the Contents box. Dialpad You can select the Keys list box and press the button, or you can use the numbers on the dialpad, to enter numbers into your macro.

  • Page 76: Mobile Voice Client 2050 For Expert Users

    Mobile Voice Client 2050 for expert users Mobile Voice Client 2050 for expert users This section discusses the selections used to diagnose or correct error conditions, and are not used during normal operation of Mobile Voice Client 2050. Client diagnostics Client diagnostics are used to determine the connection status of the MVC 2050.

  • Page 77: Audio Quality

    Audio quality Audio quality of voice transmission depends on many factors, such as codec characteristics, echo canceller, jitter buffer size, and listener perception. Audio quality is controlled from two screens: • Audio, the quality slider tab • Advanced Audio (for expert users) Audio quality slider You can control audio quality by using the slider tab to reduce audio delay and increase audio clarity.
  • Page 78 Mobile Voice Client 2050 for expert users Audio delay If you experience audio delay, you can decrease the number of buffers, and reduce the delay, by adjusting the slider on the Audio screen. Audio clarity If you experience breakups in the receive audio stream, adjust the setting towards Higher Quality.

  • Page 79: Advanced Audio

    Mobile Voice Client 2050 for expert users Advanced Audio Advanced audio settings are recommended for use only by advanced users. See Figure 33 on page 79. NetEQ software, included with the MVC 2050 software, provides loss concealment and compensation; NetEQ is the default setting. You cannot adjust the MVC 2050 Advanced Audio settings.
  • Page 80 Mobile Voice Client 2050 for expert users Items on the Advanced Audio screen Table 7 describes the selections available on the Advanced Audio screen. Table 7: Advanced Audio screen Selection NetEQ (Global IP Sound) Jitter Buffer Highwater Mark Early Packet and Late Packet Resync Description NetEQ packet loss concealment...

  • Page 81: Listener Ip

    Mobile Voice Client 2050 for expert users Listener IP See Figure 34. This screen is for expert users only. It can be used to override the port assignments when a conflicting application is on the PDA. Figure 34: Listener IP screen AAA1209a.bmp AAA1209b.bmp...

  • Page 82: Hardware Id

    Mobile Voice Client 2050 for expert users Items on the Listener IP screen Table 8 describes selections available on the Listener IP screen. Table 8: Listener IP screen Selection Description Use a specific The MVC 2050 normally listens to all IP address addresses on the device for communication server-to-terminal (UNIStim) messaging on all the...
  • Page 83 Mobile Voice Client 2050 for expert users Figure 35: Hardware ID screen AAA1207.bmp The Hardware ID is generated by reading MAC addresses from the PDA NIC. When the MVC 2050 is used with most server types, the Hardware ID it uses must be unique. Some software, such as VPN client software, creates artificial network interfaces with MAC addresses that are common to all installations of the software.

  • Page 84: Connection History

    Connection history Connection history writes indication messages to the registry key “\HKCU\Software\Nortel Networks\MVC2050\Log” for connection or disconnection events. This is a circular queue of 29 entries. Each time a connection or disconnection event occurs, a log entry is written.
  • Page 85 Mobile Voice Client 2050 for expert users Soft reset, server n This message indicates that the server has instructed the MVC 2050 to reset and connect to a server n, where the value of n is determined, and possibly written, by the server. This maps directly to a UNIStim message. Server connected This message indicates that the MVC 2050 has connected successfully to the server.

  • Page 86: Wifi

    Mobile Voice Client 2050 for expert users WiFi You can ActiveSync your PDA with your PC using WiFi. WiFi use for a cradled PDA If you do not want to lose the MVC 2050 connection to the server when you return the PDA to its cradle, deactivate ActiveSync. Otherwise, the connection is lost, because ActiveSync uses Point-to-Point Protocol (PPP).

  • Page 88: User Guide

    Nortel Communication Server 1000 Mobile Voice Client 2050 User Guide Copyright © 2009 Nortel Networks. All rights reserved. LEGAL NOTICE While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS"...

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