E-Mail Features Problems; Internet/Intranet Connection Problems - Fuji Xerox ApeosPort-VI C7771 Administrator's Manual

Problem Solving

E-mail Features Problems

The possible symptoms and remedies for problems when using E-mail Notification Service,
the Print E-mail feature, the E-mail service, and Internet Fax service as follows:

Internet/Intranet Connection Problems

The possible causes and remedies for problems when connecting to the Internet or intranet
are as follows:
When connection to the Internet/Intranet fails
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532
Symptom
Cannot receive e-mail (Print E-mail,
Internet Fax).
Cannot transmit e-mail (Email
Notification Service, Internet Fax,
and Email).
Cause
The Authentication feature
used on the remote server is not
supported by the machine.
The remote linkage services
used does not support the
model or accessories of the
machine.
The IP address is incorrect.
Is the e-mail address for the machine configured?
Is [Receive E-mail] set to [Enabled]?
Are settings such as the IP addresses for the SMTP server
and POP3 server (if POP3 is selected as the incoming mail
protocol) configured correctly?
Are the POP3 user name and password entered correctly?
Is [Domain Filtering] set?
Confirm whether your own domain is set to [Allow Domains],
on CentreWare Internet Services.
Are the SMTP server and/or POP server operating properly?
Consult your network administrator.
Is the E-mail address for the machine configured?
Is [E-mail Notification Service] set to [Enabled]? (For E-mail
Notification Service)
Is [Send E-mail] set to [Enabled]?
Is the IP address for the SMTP server configured correctly?
Are the settings for notification of transmission configured
correctly? (for E-mail Notification Service)
Confirm the settings on the [Properties] tab of CentreWare
Internet Services.
Is the destination address entered correctly?
Is the SMTP server operating properly?
Consult your network administrator.
Remedy
Only Basic Authentication is supported by the machine.
The machine does not support NTLM/digest.
For security purposes, change to the Authentication
feature using SSL.
Purchase products/models/accessories supported by
the remote linkage services.
Confirm the IP address. If the IP address is incorrect,
either set a static IP address or resolve the IP address
using DHCP or AutoIP.
Remedy