Problem Solving
15
600
Error Code
021-413
[Cause]
An error occurred while connecting to the EP system via the
Internet.
021-416
[Remedy] Check the followings:
If the error still is not resolved after checking the above settings,
there may be a network failure. Consult your system
administrator.
If the network works normally but the error still is not resolved,
contact our Customer Support Center.
021-414
[Cause]
An error occurred while connecting to the EP system via the
Internet.
[Remedy] Check the followings:
If the error still is not resolved after checking the above settings,
there may be a network failure. Consult your system
administrator.
If the network works normally but the error still is not resolved,
contact our Customer Support Center.
021-415
[Cause]
An error occurred while the SSL/TLS communication to the EP
system via the Internet.
[Remedy] Check the followings:
If the error still is not resolved after checking the above settings,
there may be a network failure. Consult your system
administrator.
If the network works normally but the error still is not resolved,
contact our Customer Support Center.
Cause and Remedy
The LAN cable connection
The DNS server address settings
The default gateway setting
The subnet mask setting
The LAN cable connection
The DNS server address settings
The default gateway setting
The subnet mask setting
The EP proxy server setting
The LAN cable connection
The DNS server address settings
The default gateway setting
The subnet mask setting
The EP proxy server setting