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15 Problem Solving
Selecting the menu on the left
frame does not update the
right frame contents.
The screen display is distorted.
The latest information is not
displayed.
Characters are not correctly
displayed.
Pressing [Apply] does not apply
the new settings.
When you click [Apply], a
message such as "The server
has returned ineffective or
unrecognizable response" or
"No data" is displayed on the
browser.
Cannot delete jobs.
E-mail Features Problems
The possible symptoms and remedies for problems when using E-mail Notification Service,
the Print E-mail feature, the E-mail service, and Internet Fax service as follows:
Cannot receive e-mail (Print E-
mail, and Internet Fax).
15
490
Symptom
Are you using a specified browser?
Old information may be cached on your web browser.
Clear all the information cached on the web browser.
Change the window size for the browser.
Click the [Refresh] button.
Use Western European language command.
Are the entered values correct?
If a value outside of the permitted range is entered, the update
will automatically be made within the range.
This may occur when the control panel is being operated or the
operation has just been completed.
When the automatic reset function is set, any setting configure
with CentreWare Internet Services is not applied until setting
the time set for automatic reset. Wait until then.
The machine is in the Sleep mode. Press the <Power Saver>
button on the control panel of the machine to exit the Power
Saver mode.
Is the password correct?
The entries for Password and Confirm Password do not match.
Enter the correct password.
Restart the machine.
Wait for a while, and click [Refresh].
Symptom
Is the e-mail address for the machine configured?
Is [Receive E-mail] set to [Enabled]?
Are settings such as the IP addresses for the SMTP server and
POP3 server (if POP3 is selected as the incoming mail protocol)
configured correctly?
Are the POP3 user name and password entered correctly?
Is [Domain Filtering] set?
Confirm whether your own domain is set to [Allow Domains], on
CentreWare Internet Services.
Are the SMTP server and/or POP server operating properly?
Consult your network administrator.
Remedy
Remedy
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