Trouble During Scanning; Unable To Scan With The Machine - Fuji Xerox ApeosPort-VI C7771 Administrator's Manual

Problem Solving

Trouble during Scanning

This section describes how to resolve scan problems.

Unable to Scan with the Machine

If you cannot scan with the machine, identify the symptom in the following table to
perform the remedy.
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Note
The Scan features are not available for some models. An optional component is required. For more
information, contact our Customer Support Center.
Symptom
The document is The document is too small.
not correctly fed
from the
document feeder.
The document type is
unsuitable.
The document guides are set
in incorrect positions.
A piece of torn paper remains
in the document feeder.
Documents of mixed sizes are
loaded.
Cause
Check the minimum size of document that
can be loaded on the document feeder.
Reference
Refer to "Scan" > "Scanning Procedure" in the User
Guide.
The document feeder does not feed irregular
sized documents, business cards,
transparencies, or thin documents. In
addition, the document feeder does not feed
documents with sticky tags, paper clips, or
adhesive tape.
Reference
Refer to "Scan" > "Scanning Procedure" in the User
Guide.
Adjust the document guides to the document.
Reference
Refer to "Scan" > "Scanning Procedure" in the User
Guide.
Open the document feeder cover, and remove
the piece.
Reference
Refer to "Document Jams" (P.695).
When loading documents of mixed sizes, be
sure to set [Mixed Size Originals] to [On].
Otherwise, a paper jam will occur.
Reference
Refer to "Scan" > "Layout Adjustment" in the User
Guide.
Remedy