Troubleshooting - Fuji Xerox ApeosPort-VI C7771 Administrator's Manual

Problem Solving

Troubleshooting

This section describes troubles that may occur with the machine and their solutions. Follow
the troubleshooting procedure below to solve the problems.
The machine does not work properly.
A message is displayed.
The image quality is poor.
Trouble during copying
Trouble during printing
Trouble during faxing
Trouble during scanning
Network-related Problems
Media Print - Text-related Problems
Media Print - Photos-related Problems
If the error is not resolved even after following the above procedure, contact our Customer
Support Center.
When the EP system is available and a check or maintenance is required, the machine sends
a check or maintenance request to our Customer Support Center. A service representative
visits you as required. Requesting a check or maintenance should be performed by a system
administrator.
15
496
No
No
No
No
No
No
No
No
No
Note
The EP system may not be available in some regions. For more information, contact our Customer Support
Center.
Reference
For more information on the check or maintenance procedure of the EP system via the internet, refer to "EP Diagnostic Request/
Repair Request" (P.185) and "Check EP Connection" (P.185).
For more information on the EP system, refer to "EP System" (P.875).
Action Refer to "Machine Trouble" (P.497).
Yes
Cause Has a paper or document jam occurred?
Action For information on paper jams, refer to"Paper Jams"
Yes
(P.666).
For information on document jams, refer to
"Document Jams" (P.695).
Cause Is an error code displayed?
Action Refer to "Error Code" (P.539).
Action Refer to "Image Quality Trouble" (P.503).
Yes
Action Refer to "Trouble during Copying" (P.509).
Yes
Action Refer to "Trouble during Printing" (P.513).
Yes
Action Refer to "Trouble during Faxing" (P.516).
Yes
Action Refer to "Trouble during Scanning" (P.524).
Yes
Action Refer to "Network-related Problems" (P.529).
Yes
Action Refer to "Media Print - Text Trouble" (P.537).
Yes
Action Refer to "Media Print - Photos Trouble" (P.538).
Yes
No