Trouble During Faxing; Sending Problems - Fuji Xerox ApeosPort-VI C7771 Administrator's Manual

Problem Solving

Trouble during Faxing

This section describes how to resolve fax problems.

Sending Problems

If you cannot send a fax, identify the symptom in the following table to perform the
remedy.
15
516
Note
For troubles during Internet faxing, refer to "E-mail Features Problems" (P.532).
The Fax features are not available for some models. An optional component is required. For more
information, contact our Customer Support Center.
Symptom
A Transmission The fax was not sent because
Report - Job of an error.
Undelivered is
output.
Unable to The phone line is not
communicate connected correctly.
(general fax)
The phone dialing method is
not available.
An error occurred with the
phone line.
The destination machine is
abnormal.
An incorrect fax number is
used.
The number is not for fax
number.
You forgot the external
access number.
Cause
Check the Transmission Results in the
Transmission Report - Job Undelivered. If an
error code is displayed, refer to "Error Code"
(P.539).
The machine is equipped with connectors to
which to connect phone lines. Communication
is enabled only when the phone line is
connected to the correct connector. When the
cable connection is correct, the On-hook
feature allows you to call via general lines.
Specify the same dialing method as the one
(Tone/10pps) subscribed for the machine.
Use a telephone near the machine to check
whether you can make a phone call. If the
phone call is disabled, the problem is in the
phone line, not in the machine.
The data cannot be sent if the machine of the
recipient is turned off, is set to "manual"
receiving mode, or does not support G3
reception. Call the recipient to confirm the
machine condition.
Check the fax number and try sending again.
If no peep sound is heard from the receiver
when you call the number, the number is not
for a fax number.
When calling from an extension line, the
external access number is required.
When dialing, dial the external access number
such as "0", and then dial the fax number.
When the switchboard is changed and you
cannot send faxes, try the external access
number "0
Remedy
*
" instead of "0".