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Fuji Xerox ApeosPort-VI C7771 Quick Reference

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ApeosPort-VI C7771 DocuCentre-VI C7771
ApeosPort-VI C6671 DocuCentre-VI C6671
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ApeosPort-VI C2271 DocuCentre-VI C2271
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Summary of Contents for Fuji Xerox ApeosPort-VI C7771

  • Page 1 ApeosPort-VI C7771 DocuCentre-VI C7771 ApeosPort-VI C6671 DocuCentre-VI C6671 ApeosPort-VI C5571 DocuCentre-VI C5571 ApeosPort-VI C4471 DocuCentre-VI C4471 ApeosPort-VI C3371 DocuCentre-VI C3371 ApeosPort-VI C2271 DocuCentre-VI C2271 Quick Reference for English-Speaking Users...
  • Page 2 As the copying machine contains a feature designed to prevent forging of certain documents, there may be rare instances where copies or scanned images do not achieve the desired results. Fuji Xerox is not responsible for any breakdown of machines due to infection of computer virus or computer hacking.

  • Page 3: Table Of Contents

    Table of Contents Table of Contents Before Using the Machine........................7 Preface ..................................8 Using This Guide ..............................9 Prerequisite Knowledge..........................9 Organization..............................9 Conventions ................................. 10 Safety Notes ................................ 12 Electrical Safety............................13 Machine Installation..........................15 Operational Safety............................19 Consumable..............................22 Location of Warning and Caution Labels..................23 Regulation................................
  • Page 4 Table of Contents Step 4 Starting the Copy Job........................65 Step 5 Confirming the Copy Job in Job Status................66 Stopping the Copy Job..........................66 Fax/Internet Fax Procedure .......................... 68 Step 1 Loading Documents........................68 Step 2 Selecting Features ........................68 Step 3 Specifying the Destination......................
  • Page 5 Table of Contents Emptying the Hole Punch Waste Container (for Finisher B1) ..........103 Emptying the Hole Punch Waste Container (for C3 Finisher or C3 Finisher with Booklet Maker)..............104 Executing Calibration............................ 106 Troubleshooting........................... 107 Fault Clearance Procedure .......................... 108 Paper Jams ................................
  • Page 6 Table of Contents...

  • Page 7: Before Using The Machine

    1 Before Using the Machine This chapter contains descriptions about how to use this document, as well as cautions on using the product safely and legally. Preface ..............................8 Using This Guide ..........................9 Conventions ............................ 10 Safety Notes ........................... 12 Regulation ............................

  • Page 8: Preface

    Since the machine is equipped with anti-counterfeit features, in some rare cases, certain kinds of documents may be unable to copy. Fuji Xerox shares the global concern about environmental conservation and has integrated that concern in its business activities from research and development to disposal. We have implemented a number of programs to lessen the burden on the environment through totally eliminating ozone-depleting chlorofluorocarbons from our manufacturing facilities.

  • Page 9: Using This Guide

    Using This Guide Using This Guide This section describes the organization of this guide. This guide is produced for users who operate the ApeosPort-VI C7771/C6671/C5571/C4471/ or the on a regular C3371/C2271 DocuCentre-VI C7771/C6671/C5571/C4471/C3371/C2271 basis. When reading this guide, refer to the chapter most relevant to the operation you are performing.

  • Page 10: Conventions

    This section describes the conventions used throughout this guide. In this guide, you will find that some terms are used interchangeably: Paper is synonymous with media. Document is synonymous with original. or the ApeosPort-VI C7771/C6671/C5571/C4471/C3371/C2271 DocuCentre-VI C7771/C6671/ is synonymous with the machine. C5571/C4471/C3371/C2271 Orientation Orientation is used to mean the direction of images on the page.
  • Page 11 Conventions Thin Typeface The thin typeface is used to indicate references to other sections and chapters. For example: For information on cleaning the document glass, refer to "Maintenance" (P.100). Important Important is statement that provide important information. For example: Important • Do not switch off the main power immediately after switching on the main power. Note Note is statement that provide additional information.

  • Page 12: Safety Notes

    1 Before Using the Machine Safety Notes Before using this product, read "Safety Notes"carefully for safety use. This product and recommended supplies have been tested and found to comply with strict safety requirements including safety agency approvals and compliance with environmental standards.

  • Page 13: Electrical Safety

    Plug the power cord directly into a grounded electrical outlet. To prevent overheat and a fire accident, do not use an extension cord, a multi-plug adaptor or a multiple connector. Consult Fuji Xerox Customer Support Center to check if an outlet is grounded.
  • Page 14 - the plug and electrical outlet are free of dust; and - the power cord is not cracked or worn down. Once you notice any unusual condition, switch off and unplug this product first and contact Fuji Xerox Customer Support Center.

  • Page 15: Machine Installation

    Safety Notes Machine Installation Do not locate this product where people might step on or trip over the power cord. Friction or excessive pressure may generate heat and eventually cause electric shock or a fire accident. Never locate this product in the following places: - Near radiators or any other heat sources - Near volatile flammable materials such as curtains - In the hot, humid, dusty or poorly ventilated environment...
  • Page 16 1 Before Using the Machine With Duplex Automatic Document Feeder B1-PC 1178 1678 1129 * (Unit: mm) 1299 *: Clearing paper jams With Duplex Automatic Document Feeder C1-PC 1248 1748 1129 * (Unit: mm) 1299 *: Clearing paper jams With Finisher A2 (optional) 1178 1678 1328 *...
  • Page 17 Safety Notes With Finisher B1 (optional) and Side Tray 1178 1678 (Unit: mm) 1887 *: Clearing paper jams With Duplex Automatic Document Feeder C1-PC, C3 Finisher with Booklet Maker (optional) and Side Tray 1248 1748 1904 * (Unit: mm) 2054 *: Clearing paper jams With Duplex Automatic Document Feeder C1-PC, C3 Finisher with Booklet Maker (optional), Folder Unit CD1 (optional), and Side Tray...
  • Page 18 To bundle wires and cables, always use the cable ties and spiral tubes that Fuji Xerox supplies. Otherwise, it may cause some defects. To keep this product in a good performance and condition, always use it in the following environment: - Temperature: 10 - 32°C...

  • Page 19: Operational Safety

    Other cleaning materials may result in poor performance of the product. Never use aerosol cleaners to avoid catching fire and explosion. If you need to pull out a tray to remove paper jam, contact Fuji Xerox Customer Support Center. Do not pull out a tray, otherwise it may cause injuries.
  • Page 20 (5) Press the <RESET> button to the reset position. The button will be  <RESET>button (ApeosPort-Ⅵ C7771/C6671,  depressed even after the pushing DocuCentre-Ⅵ C7771/C6671  Only） force is released.  <RESET>button Note • ApeosPort-VI C7771/C6671 and DocuCentre-VI C7771/C6671 are equipped with two <RESET> buttons.
  • Page 21 DocuCentre-VI C7771/C6671 are equipped with two <TEST> buttons. (7) Press the <RESET> button back to the depressed position. If the circuit does not work properly, contact Fuji Xerox Customer Support Center. Do not attempt to remove a paper deeply jammed inside the product, particularly a paper wrapped around the fusing unit or the heat roller.

  • Page 22: Consumable

    Never throw a waste toner bottle into an open flame. Remaining toner in the cartridge may catch fire and cause burn injuries or explosion. If you have a used waste toner bottle no longer needed, contact Fuji Xerox Customer Support Center for its take-back.

  • Page 23: Location Of Warning And Caution Labels

    Safety Notes Location of Warning and Caution Labels Always follow all warning instructions marked on or supplied with this product. To avoid the risk of burn injuries and electric shock, never touch the area with the "High Temperature" or "High Voltage" marks on.

  • Page 24: Regulation

    1 Before Using the Machine Regulation This product shall not be installed nor used in the specific locations such as aircraft and hospitals where its use is prohibited. This product may cause malfunction of electronic devices or medical electric devices. For the use of this product in medical care facilities, follow their instructions.

  • Page 25: Radio Interference

    Regulation Radio Interference If this product does cause harmful interference to radio or television reception, which can be determined by [turning this product off and on], the user is encouraged to try to correct the interference by one or more of the following measures: - Reorient or relocate the radio or television set.

  • Page 26: Radio Act

    - If this product causes radio interference to premises radio stations for identifying mobile objects, immediately change frequency or stop radio emission and contact Fuji Xerox Customer Support Center. - If this product causes any other radio interference trouble, contact Fuji...

  • Page 27: Safety Data Sheet (Sds) - An Index For Characteristics And Handling Of The Specific Chemical Substances Defined

    Safety Data Sheet (SDS) - an index for characteristics and handling of the specific chemical substances defined Safety Data Sheet (SDS) - an index for characteristics and handling of the specific chemical substances defined As a manufacturer and/or dealer of the chemical substances specified by the Law Concerning Reporting, etc.
  • Page 28 1 Before Using the Machine...
  • Page 29 Safety Data Sheet (SDS) - an index for characteristics and handling of the specific chemical substances defined...
  • Page 30 1 Before Using the Machine...

  • Page 31: Environment

    C3371/C2271, DocuCentre-VI C7771/C6671/C5571/C4471/C3371/C2271 that is recommended for this product. Fuji Xerox will store the spare parts necessary to maintain the function of this product for 7 years after the production termination of this product. For environmental protection and efficient use of resources, Fuji Xerox reuses returned toner cartridges and drum cartridges to make recycle parts, recycle materials or energy recovery.

  • Page 32: Illegal Copies And Printouts

    1 Before Using the Machine Illegal Copies and Printouts Copying or printing certain documents may be illegal in your country. Penalties of fines or imprisonment may be imposed on those found guilty. The following are examples of items that may be illegal to copy or print in your country. See "Legal Requirements in Japan" below for the requirements in Japan.
  • Page 33 Illegal Copies and Printouts (2) Modification To distort, mutilate or modify copyrighted works which have been fixed in paper or fixed as electronic information, etc. (3) Transmission To publicly transmit copyrighted works, including those that have been fixed as electronic information, by means of telecommunication networks such as Internet, facsimile and email;...
  • Page 34 1 Before Using the Machine...

  • Page 35: Product Overview

    2 Product Overview This chapter describes basic operation about the machine, such as the names of each component, switching on and off of the machine, and power saver settings. Machine Components......................... 36 Control Panel ..........................47 Power On/Off..........................52 Power Saver Modes........................56 Adjusting Screen Brightness.....................

  • Page 36: Machine Components

    2 Product Overview Machine Components This section describes the main components and their functions of the machine. 2 Tray Module Model and HCF B1 (optional) Component Function Document cover Holds a document in place. Document glass Load a document here. Push-button power switch Switches the power of the machine on and off.
  • Page 37 Machine Components Component Function Smart WelcomEyes (SWE) The SWE pyroelectric sensor works consistently, and when it detects human pyroelectric sensor presence in the detectable area, the SWE reflection sensor starts working. Smart WelcomEyes (SWE) When the SWE pyroelectric sensor detects human presence, the SWE reflection sensor reflection sensor starts working, and when it also detects human presence, the machine exits the Power Saver mode.
  • Page 38 RESET button Automatically switches the machine off when a current leakage is detected. (ApeosPort-VI C7771/C6671, DocuCentre-VI C7771/ C6671 only) RESET button Automatically switches the machine off when a current leakage is detected.
  • Page 39 Machine Components Inside Component Function Handle Unlock this handle when replacing a drum cartridge. Toner cartridges Contains Black (K), Cyan (C), Magenta (M), and Yellow (Y) toner (image forming powder). Main power switch Switches the main power on/off of the machine. Always follow the instructions by the system administrator.
  • Page 40 2 Product Overview Duplex Automatic Document Feeder B1-PC Component Function Confirmation indicator Lights up when a document is loaded correctly. Lever Turn this lever to clear paper jams. Left cover Open this cover to clear paper jams. Document guides Use these guides to align the edges of documents. Document feeder tray Load documents here.
  • Page 41 Machine Components Duplex Automatic Document Feeder C1-PC Component Function Confirmation indicator Lights up when a document is loaded correctly. Left cover Open this cover to clear paper jams. Top Cover Open this cover to clear paper jams. Document guides Use these guides to align the edges of documents. Document feeder tray Load documents here.
  • Page 42 2 Product Overview Telephone line connectors Name marked on Name displayed on the cover of the Function the touch screen machine Use this jack when the handset (optional) is used. You can also connect a telephone to this jack, if required.
  • Page 43 Machine Components Finisher A2 (optional) Component Function Center tray Copies or prints are delivered here. Extension tray Prevents outputs from falling off. Important • Extend the extension tray for landscape outputs. Finisher A2 Staples copies or prints. Staple cartridge Contains staples. Remove this cartridge when replacing or adding stables, or clearing staple jams.
  • Page 44 2 Product Overview Finisher B1 (optional) Component Function Tray attachment Install this attachment when delivering A4 or B5 paper to the finisher tray without stapling. Booklet unit (optional) Staples creased outputs. Booklet unit side cover Open this cover when replacing the booklet staple cartridge. Booklet staple cartridge Contains staples.
  • Page 45 Machine Components Component Function Center tray (Top cover of the Copies and prints are delivered here when they are unable to be delivered to finisher transport) the finisher tray. Pull the cover upward when clearing paper jams. Note • Remove outputs delivered to the center tray constantly. Note •...
  • Page 46 2 Product Overview Component Function Booklet staple cartridge Two staple cartridges for booklet creation. Take out the cartridges when clearing stapled jams, or when replacing them with new ones. Tri-fold output tray Tri-folded outputs are delivered here. (When the optional Folder Unit CD1 is installed) Folder Unit cover Open this cover to clear paper jams.

  • Page 47: Control Panel

    Control Panel Control Panel The following describes the names and functions of components on the control panel. ＃ ＃ Component Function <Services Home> button Press this button to display the Services Home screen. You can change the services displayed on the Services Home screen. Touch screen Displays messages required for operation, and buttons for various features.
  • Page 48 2 Product Overview Component Function <Stop> button Press this button to pause the current job or communications. <Start> button Press this button to start scanning a document. <Main Power> indicator Lights up when the main power is switched on. Note •...
  • Page 49 Control Panel Component Function One touch panels Contains one touch buttons. (Only available for machines Turn over the panels to display buttons 1 - 70, M01, and M02. with the Fax service) There are two ways in which address numbers and stored programs are assigned to the one touch buttons.

  • Page 50: Large Size Color Ui

    2 Product Overview Large Size Color UI The following describes the names and functions on the Large Size Color UI (optional). Note • The Large Size Color UI does not have a one touch panel and does not support specifying recipients with one touch buttons.
  • Page 51 Control Panel Component Function <Custom Button 2> (Fax) "Fax" is assigned to this button by default. Press this button to display the [Fax] screen. Note • The Fax Kit (optional) must be installed to use this button for Fax service. <Custom Button 3>...

  • Page 52: Power On/Off

    2 Product Overview Power On/Off The machine is provided with the push-button power switch and the main power switch. Push-button power switch Push-button power switch To use the machine, press the push-button power switch to switch its power on. You can start operations after the machine warms up.

  • Page 53: Switching The Power On

    Press the push-button power switch to switch the power on. Note • The “Please wait...” message indicates that the machine is warming up. The machine is (ApeosPort-VI C7771/C6671, <RESET> Button not available during warming up. DocuCentre- C7771/C6671 only） • If the machine does not power on, check the <RESET>...

  • Page 54: Switching The Power Off

    2 Product Overview Switching the Power Off The following describes how to switch the power off. Important • If the power is switched off, all the services of the machine will stop. When using the machine throughout the day for jobs such as receiving fax, do not switch the power off. Before switching the power off, make sure that the machine has completed all copy or print jobs.
  • Page 55 Power On/Off Press the main power switch to the [ position to switch the main power off. The <Main Power> indicator goes out on the control panel. Close the front cover.

  • Page 56: Power Saver Modes

    2 Product Overview Power Saver Modes The machine has power saver features that significantly reduce the power consumption during inactivity. The <Power Saver> button is located on the upper-right portion of the control panel, and lights up when the power saver feature is enabled. The power saver feature operates in the following two modes: Low Power Mode Sleep Mode...

  • Page 57: Smart Welcomeyes

    Power Saver Modes Smart WelcomEyes The machine provides human detection feature called Smart WelcomEyes. When Smart WelcomEyes detects human presence within the range of approximately 35 cm from the machine front, it operates as follows: Deactivation of the Power Saver mode without pressing the <Power Saver> button When the sensor detects human presence, the Power Saver mode is released and then exited.
  • Page 58 2 Product Overview Select [System Settings] > [Common Service Settings] > [Power Saver Settings]. Select [Power Saver Timers], and then select [Change Settings]. Using [ ] and [ ], set the time to elapse until entering the Power Saver mode, in 1 minute increments.

  • Page 59: Adjusting Screen Brightness

    Adjusting Screen Brightness Adjusting Screen Brightness You can adjust the screen brightness of the screen on the Services Home screen. Select [Screen Brightness] on the Services Home screen. Press [+] or [-] to adjust the screen brightness. Select [Save].
  • Page 60 2 Product Overview...

  • Page 61: Basic Operation

    3 Basic Operation This chapter describes basic operation about the machine. Copying Procedure ........................62 Fax/Internet Fax Procedure...................... 68 Print Procedure ..........................71 Scanning Procedure........................72 Other Scanning Features......................77 Creating Folders ..........................79 Changing the Default Settings ....................80...

  • Page 62: Copying Procedure

    3 Basic Operation Copying Procedure This section describes the basic copy procedure. Before making copies on the machine, confirm what is to be copied and the number of copies required. Follow the steps below. Step 1 Loading Documents................................62 Step 2 Selecting Features ................................64 Step 3 Entering a Quantity................................65 Step 4 Starting the Copy Job ...............................65 Step 5 Confirming the Copy Job in Job Status ........................66...
  • Page 63 Copying Procedure Load the document face up (when the Confirmation indicator document is 2-sided, load the front side up) in the center of the document feeder. Note • The Confirmation indicator lights up when the document is loaded correctly. If the indicator does not light, load the document again.

  • Page 64: Step 2 Selecting Features

    3 Basic Operation Load the document face down, and align it against the top left corner of the document glass. Close the document cover. Note • When a standard size document is loaded on the document glass, the size of the document is displayed in the message field.

  • Page 65: Step 3 Entering A Quantity

    Copying Procedure Step 3 Entering a Quantity You can enter up to 999 sets. Enter the number of copies using the numeric keypad. The number of copies entered appears on the upper right of the touch screen. If you have entered an incorrect value, press the <C (Clear)> button and then enter the correct value.

  • Page 66: Step 5 Confirming The Copy Job In Job Status

    3 Basic Operation When all documents have been scanned, select [Last Original]. Step 5 Confirming the Copy Job in Job Status If copies are not output after you start the copy job, the job may be in pending status. Use the following procedure to confirm the job status.
  • Page 67 Copying Procedure Select the job to cancel. Select [Delete]. Select [Delete].

  • Page 68: Fax/Internet Fax Procedure

    • In order to use Direct Fax from your computer, a fax driver must be installed on the computer. For instructions on how to obtain a fax driver, contact your Fuji Xerox Customer Support Center. For information on using Direct Fax from PC clients, refer to Fax Driver Help.

  • Page 69: Step 3 Specifying The Destination

    Fax/Internet Fax Procedure Press the <Services Home> button. Select [Fax/Internet Fax]. If the previous settings still remain, press the <Clear All> button. Select each tab, and select a feature as necessary. Step 3 Specifying the Destination The following explains how to specify a destination (fax numbers or e-mail addresses). The machine allows the following dialing methods.

  • Page 70: Step 5 Confirming The Fax/Internet Fax Job In The Job Status

    3 Basic Operation If you have more documents If you have more documents to fax, select [Next Original] on the touch screen while the current document is being scanned. This allows you to send the documents as one set of data.

  • Page 71: Print Procedure

    Print Procedure Print Procedure This section describes the basic print procedure. Note • In order to print from your computer, a print driver must be installed on the computer. For instructions on how to obtain a print driver, contact our Customer Support Center. The printing procedure depends on the application software you use.

  • Page 72: Scanning Procedure

    3 Basic Operation Scanning Procedure This section describes the basic scanning procedure. The following shows the reference section for each procedure. Step 1 Loading the Documents..............................72 Step 2 Selecting the Features..............................72 Step 3 Starting the Scan Job................................74 Step 4 Confirming the Scan Job in the Job Status........................74 Step 5 Saving the Scanned Data ..............................75 Stopping the Scan Job...................................76 Note...
  • Page 73 Scanning Procedure Scan to PC Scans a document and sends the scanned data to a network computer via the FTP or SMB protocol. When Scan to My Folder is enabled and the Remote Access feature is available, the scanned data can be transferred to a different destination according to an authenticated user. Store to USB Scans a document and saves the scanned data to a USB memory device.

  • Page 74: Step 3 Starting The Scan Job

    3 Basic Operation Step 3 Starting the Scan Job The following describes how to start a scan job. Press the <Start> button. Important • If the document has been loaded in the document feeder, do not hold down the document while it is being conveyed.

  • Page 75: Step 5 Saving The Scanned Data

    • When Secondary Ethernet (optional) is installed on the machine and the IP address of Ethernet2 is specified, Network Scanner Utility 3 cannot operate. Click [Start] and select [Programs] > [Fuji Xerox] > [Network Scanner Utility 3] > [Stored File Manager 3].

  • Page 76: Stopping The Scan Job

    3 Basic Operation Importing a file by clicking [Import] Click [Import]. The file is extracted and stored in the specified save location. Note • You can select multiple files. • When [File Saving Options] is set to [Set Destination for Each File] under the import settings, a dialog box for specifying a save destination is displayed.

  • Page 77: Other Scanning Features

    Other Scanning Features Other Scanning Features E-mail This section describes how to scan documents to send them as e-mail attachments. You can specify destination addresses by using the screen keyboard to enter the addresses, or by selecting from the address book. Press the <Services Home>...
  • Page 78 3 Basic Operation Select a feature on the [Store to USB] screen. Perform the necessary operations. Store & Send Link This section describes how to send the URL of scanned files to the E-mail address of the authenticated user. Scan To Automatically sets the registered e-mail address of the authenticated user From Automatically sets the registered e-mail address of the authenticated user...

  • Page 79: Creating Folders

    Creating Folders Creating Folders Use this feature to create folders for saving confidential incoming fax documents or scanned documents. Fax documents in folders can be printed out at a convenient time and scanned documents in folders can be imported to computers. Select [Setup].

  • Page 80: Changing The Default Settings

    3 Basic Operation Changing the Default Settings This section describes the basic system settings procedure. Press the <Log In/Out> button. Enter the system administrator's user ID with the numeric keypad or the keyboard displayed on the screen, and select [Enter]. When a passcode is required, select [Next] and enter the system administrator's passcode, and select [Enter].

  • Page 81: Paper And Other Media

    4 Paper and Other Media This chapter gives information about loading paper and other types of media into the machine, and about basic instructions for using the machine. WARNING Do not use conductive paper such as origami paper, carbonic paper or conductively-coated paper.

  • Page 82: Usable Paper

    The following sections define the paper types supported for each paper tray. Using inappropriate paper can lead to deterioration in print quality or paper jams, malfunctions, or damage to the machine. Only use media types recommended by Fuji Xerox on the machine to obtain optimal performance.

  • Page 83: Unusable Paper

    Usable Paper *1: After loading paper into a tray, specify the type of the paper for the tray. *2: If you specify an image quality for a paper type, the machine prints at the specified image quality when you use the paper.

  • Page 84: Loading Paper

    4 Paper and Other Media Loading Paper The following describes how to load paper in Trays 1 to 4, Tray 5 (bypass), and Tray 6 (HCF B1). Loading Paper in Trays 1 to 4 The following describes the procedures to load paper in Trays 1 to 4. When the machine runs out of paper during copying or printing, a message appears on the touch screen.

  • Page 85: Loading Paper In Tray 3 (When Tandem Tray Module Is Installed)

    Loading Paper Push the tray in gently until it stops. Important • When inserting the tray, push it gently. Forcibly pushing the tray in may cause machine malfunction. Loading Paper in Tray 3 (When Tandem Tray Module is Installed) The following describes the procedure for loading paper in Tray 3 when the Tandem Tray Module is installed.

  • Page 86: Loading Paper In Tray 4 (When Tandem Tray Module Is Installed)

    4 Paper and Other Media Loading Paper in Tray 4 (When Tandem Tray Module is Installed) The following describes the procedure for loading paper in Tray 4 when the Tandem Tray Module is installed. When the machine runs out of paper during copying or printing, a message appears on the touch screen.

  • Page 87: Loading Paper In Tray 5 (Bypass Tray)

    Loading Paper Loading Paper in Tray 5 (Bypass Tray) When printing or copying on a size or type of paper that cannot be set in Trays 1 to 4, use Tray 5 (bypass tray). The following describes the procedures to load paper in Tray 5. To use Tray 5 when printing, select Tray 5 and specify the paper type on the [Tray/Output] tab of the print driver.

  • Page 88: Loading Paper In Tray 6 (Hcf B1) (Optional)

    4 Paper and Other Media Loading Paper in Tray 6 (HCF B1) (Optional) The following describes the procedure for loading paper into Tray 6 (HCF B1) (optional). When the machine runs out of paper during copying or printing, a message is displayed on the touch screen.

  • Page 89: Changing Paper Settings

    Loading Paper Changing Paper Settings The following describes how to change the paper type for Trays 1 to 4 and 6, and how to set image quality processing by individual paper type. Image quality best suited to the paper type can be obtained by setting the desired image processing to particular paper types.
  • Page 90 4 Paper and Other Media Select [Image Quality]. Select the paper type for changing the image quality settings under [Items], and then select [Change Settings]. Note • Select [ ] to display the previous screen or ] to display the next screen. Select the image quality, and then select [Save].

  • Page 91: Maintenance

    This chapter describes the maintenance procedures of the machine. Note • The use of consumables and periodical replacement parts not recommended by Fuji Xerox may impair quality and performance. Use only consumables and periodical replacement parts recommended by Fuji Xerox for the machine.

  • Page 92: Replacing The Toner Cartridge

    If you have a used toner cartridge no longer needed, contact Fuji Xerox Customer Support Center for its take- back. Important • Slide out the toner cartridge gently. Otherwise, toner may spill from the cartridge.
  • Page 93 Replacing the Toner Cartridge Close the front cover. Note • If the front cover is not closed completely, a message appears and the machine will remain paused.

  • Page 94: Replacing The Staple Cartridge

    Replace staples with new ones. inserted. Check the Staple Cartridge. Important • The use of staple cartridges not recommended by Fuji Xerox may degrade quality and performance. Use only staple cartridges recommended by Fuji Xerox. • When the machine is in the Power Saver mode, exit the Power Saver mode by pressing the <Power Saver>...

  • Page 95: Replacing Staple Cartridge (For Finisher B1)

    When this message appears, load a new staple case into the staple cartridge. Important • The use of staple cartridges not recommended by Fuji Xerox may degrade quality and performance. Use only staple cartridges recommended by Fuji Xerox.
  • Page 96 5 Maintenance Grasp the handle and pull out the staple cartridge holder to the right, towards you. Take the staple cartridge out of the finisher. Note • The staple cartridge is firmly inserted. A slight force is required to pull the cartridge out of the finisher.

  • Page 97: Replacing Staple Cartridge (For C3 Finisher Or C3 Finisher With Booklet Maker)

    Replace staples with new ones. fully inserted. Check the Staple Cartridge [R1]. Important • The use of staple cartridges not recommended by Fuji Xerox may degrade quality and performance. Use only staple cartridges recommended by Fuji Xerox. • When the machine is in Power Saver mode, exit Power Saver mode by pressing the <Power Server>...
  • Page 98 5 Maintenance With grasping the orange lever, pull out the staple cartridge. Note • The staple cartridge is firmly inserted. A slight force is required to pull the cartridge out of the finisher. • When the C3 Finisher Staple Unit 65 Sheets is installed, pull down the orange lever, and pull out the staple cartridge.

  • Page 99: Replacing Booklet Staple Cartridge (For Booklet Maker Unit For Finisher B1)

    When this message appears, replace the booklet staple cartridges with new ones. Important • The use of booklet staple cartridges not recommended by Fuji Xerox may degrade quality and performance. Use only booklet staple cartridges recommended by Fuji Xerox.

  • Page 100: Replacing Booklet Staple Cartridge (For C3 Finisher With Booklet Maker)

    * : The messages above are for the Booklet Staple Cartridge [R2]. For the Booklet Staple Cartridge [R3], [R3] is displayed. Important • The use of booklet staple cartridges not recommended by Fuji Xerox may degrade quality and performance. Use only booklet staple cartridges recommended by Fuji Xerox.
  • Page 101 Replacing the Staple Cartridge Press the orange buttons on the right and left sides of the booklet staple cartridge (1), and open the cover (2). Pinch the right and left sides of the empty staple case (1), and pull out the empty staple case from the staple cartridge (2).
  • Page 102 5 Maintenance Slightly push the booklet staple cartridge upward, and make sure that it clicks into place. Note • Return the booklet staple cartridge until ( ) of the booklet staple cartridge is fitted in ( ) of the booklet unit. Return the booklet unit to its original position.

  • Page 103: Emptying The Punch Waste Container

    Emptying the Punch Waste Container Emptying the Punch Waste Container Emptying the Hole Punch Waste Container (for Finisher B1) When the Finisher B1 (optional) is installed and the hole punch waste container becomes full, a message appears on the touch screen. When the message appears, empty the hole punch waste container as instructed.

  • Page 104: Emptying The Hole Punch Waste Container (For C3 Finisher Or C3 Finisher With Booklet Maker)

    5 Maintenance Empty the container. Insert the emptied hole punch waste container into the finisher until it stops. Close the front transport cover, and then close the top transport cover of the finisher. Note • If the cover is not completely closed, a message will appear and the machine remain paused. Emptying the Hole Punch Waste Container (for C3 Finisher or C3 Finisher with Booklet Maker) When the C3 Finisher (optional) or the C3 Finisher with Booklet Maker (optional) is installed...
  • Page 105 Emptying the Punch Waste Container Pull out the hole punch waste container [R4]. Empty the container. Insert the emptied hole punch waste container into its original position until it stops. Close the finisher front door. Note • If the front door is not closed completely, a message appears and the machine will remain paused.

  • Page 106: Executing Calibration

    5 Maintenance Executing Calibration The machine can automatically calibrate colors using the calibration chart when the reproducibility of density or color in copies and prints deteriorates. The machine can adjust the gradation for each screen type set in the machine in advance. Select [Calibration] on the Services Home screen.

  • Page 107: Troubleshooting

    6 Troubleshooting The machine has built-in information to identify and manage error messages and problems. It also contains troubleshooting steps to help resolve problems. Refer to the information contained in this chapter to resolve any troubleshooting issues. Fault Clearance Procedure ..................... 108 Paper Jams............................

  • Page 108: Fault Clearance Procedure

    6 Troubleshooting Fault Clearance Procedure If a fault or problem occurs, there are several ways in which you can identify the type of fault. Once a fault or problem is identified, establish the probable cause, and then apply the appropriate solution. If a fault occurs, first refer to the screen messages and animated graphics and clear the fault in the order specified.

  • Page 109: Paper Jams

    WARNING If you need to pull out a tray to remove paper jam, contact Fuji Xerox Customer Support Center. Do not pull out a tray, otherwise it may cause injuries. CAUTION Do not attempt to remove a paper deeply jammed inside the product, particularly a paper wrapped around the fusing unit or the heat roller.

  • Page 110: Paper Jams In Side Tray

    6 Troubleshooting Paper Jams in Side Tray The following describes how to clear paper jams occurring in the Side Tray (optional). Remove the jammed paper. Note • If the paper is torn, make sure no piece of paper remains inside the machine. Paper Jams in Top Left Cover A The following describes how to clear paper jams occurring in the top left cover.
  • Page 111 Paper Jams Remove the jammed paper. Note • If the paper is torn, make sure no piece of paper remains inside the machine. If paper is jammed in the fusing unit, move the lever A1 towards you to open the chute of the fusing unit.
  • Page 112 6 Troubleshooting Move the lever A2 in the arrow direction. Remove the jammed paper. Note • If the paper is torn, make sure no piece of paper remains inside the machine. Return the lever A2 to the original position. Push the center of the top left cover and close the cover gently. Paper Jams in Duplex Module While lifting up the release lever (1), gently open the top left cover (2).

  • Page 113: Paper Jams In Bottom Left Cover B

    Paper Jams If you cannot find the paper, move the lever A3 in the arrow direction to open the duplex module. Remove the jammed paper. Note • If the paper is torn, make sure no piece of paper remains inside the machine. Return the lever A3 to the original position, and close the duplex module.

  • Page 114: Paper Jams In Trays 1 To 4

    6 Troubleshooting Paper Jams in Trays 1 to 4 The following describes how to clear paper jams occurring in Trays 1 to 4. Pull out the tray where the paper jam occurred. Important • If you pull out a paper tray without checking the paper jam location, the jammed paper may be torn and the pieces may remain inside the machine.

  • Page 115: Paper Jams In Tray 4 (When Tandem Tray Module Is Installed)

    Paper Jams Paper Jams in Tray 4 (When Tandem Tray Module is Installed) The following describes how to clear paper jams occurring in Tray 4 when the Tandem Tray Module is installed. Pull out Tray 4. Important • If you pull out a paper tray without checking the paper jam location, the jammed paper may be torn and the pieces may remain inside the machine.

  • Page 116: Paper Jams In Tray 5 (Bypass Tray)

    6 Troubleshooting Paper Jams in Tray 5 (Bypass Tray) The following describes how to clear paper jams occurring in Tray 5. Check the back of Tray 5 (around the paper feed entrance) and remove the jammed paper. Important • When two or more sheets of paper are loaded, remove all of the sheets from the tray.
  • Page 117 Paper Jams Remove the jammed paper. Note • If the paper is torn, make sure no pieces of paper remain inside Tray 6. Gently put Tray 6 back into position. Paper Jams in Tray 6 Top Cover Gently move Tray 6 to the left until it stops by gripping the handle on the top left side of Tray Open the Tray 6 top cover.

  • Page 118: Paper Jams In Finisher A2

    6 Troubleshooting Paper Jams in Tray 6 Pull out Tray 6 until it stops. CAUTION If you need to pull out a tray to remove paper jam, contact Fuji Xerox Customer Support Center. Do not pull out a tray, otherwise it may cause injuries. Remove the jammed paper.
  • Page 119 Paper Jams Paper Jams in the Finisher Transport Gently open the finisher front door. Turn the knob to eject the jammed paper onto the finisher tray. Open the finisher top cover and remove the paper. Note • If the paper is torn, make sure no piece of paper remains inside the machine.

  • Page 120: Paper Jams In Finisher B1

    6 Troubleshooting When the Side Tray (optional) is installed Remove paper from the Side Tray (1), close the Side Tray (2), and then open the top left cover. Move the lever A1 towards you to open the chute of the fusing unit. Remove the jammed paper.

  • Page 121: Paper Jams In C3 Finisher / C3 Finisher With Booklet Maker

    Paper Jams The finisher top cover opens. Remove the jammed paper. Note • If the paper is torn, make sure no piece of paper remains inside the machine. Close the finisher top cover. Paper Jams in the Center Unit Lift the top cover and open. Note •...
  • Page 122 6 Troubleshooting Paper Jams in the Booklet Unit [4] (For C3 Finisher with Booklet Maker)..............126 Paper Jams in the Booklet Tray [4a] (For C3 Finisher with Booklet Maker) ..............127 Note • Remedy differs depending on where the paper jam occurs. Follow the instructions displayed and remove the jammed paper.
  • Page 123 Paper Jams Paper Jams at the Handle [3a] Open the finisher front door. Move the handle [3a] upwards (1), and remove the jammed paper (2). Note • If paper is torn, check for any torn pieces of paper inside the machine. Return the handle [3a] to its original position.
  • Page 124 6 Troubleshooting Turn the knob [3b] to the left (1), and eject the jammed paper (2). Gently pull the paper to remove. Note • If paper is torn, check for any torn pieces of paper inside the machine. Return the handle [3a] to its original position. Close the finisher front door.
  • Page 125 Paper Jams Move the handle [3c] to the left. Remove the jammed paper. Note • If paper is torn, check for any torn pieces of paper inside the machine. Return the handle [3c] to its original position. Close the finisher front door. Note •...
  • Page 126 6 Troubleshooting Remove the jammed paper. Note • If paper is torn, check for any torn pieces of paper inside the machine. Return the handle [3d] to its original position. Close the finisher front door. Note • If the finisher front door is not completely closed, a message will appear and the machine remains paused.
  • Page 127 Paper Jams Turn the knob [4a] to the left (1), and remove all the jammed paper (2). Return the booklet unit [4] to its original position. Close the finisher front door. Note • If the finisher front door is not completely closed, a message will appear and the machine remains paused.

  • Page 128: Paper Jams In The Folder Unit Cd1

    6 Troubleshooting Paper Jams in the Folder Unit CD1 The following describes how to clear paper jams inside the folder unit when the Folder Unit CD1 (optional) is installed. Paper Jams at the Handle [2a]..............................128 Paper Jams at the Handle [2b]..............................129 Paper Jams at the Knob [2c], the Handle [2e]/[2f], and the Tri-fold Output Tray [2d]..........
  • Page 129 Paper Jams Paper Jams at the Handle [2b] Make sure that the machine has stopped, and open the folder unit cover of the Folder Unit CD1. Move the handle [2b] to the left (1), and remove the jammed paper (2). Note •...
  • Page 130 6 Troubleshooting Pull out the Tri-fold output tray [2d] (1), and move the handle [2e] to the right (2). Remove the jammed paper (3). Note • If paper is torn, check for any torn pieces of paper inside the machine. If you cannot remove the paper in step 2, return the handle [2e] to its original position (1), and move the handle [2f] (2).
  • Page 131 Paper Jams Return the handle [2g] (1), and push the Tri- fold output tray [2d] in (2). Close the folder unit cover of the Folder Unit CD1. Note • A message will be displayed and the machine will not operate if the folder unit cover of the Folder Unit CD1 is even slightly open.

  • Page 132: Document Jams

    6 Troubleshooting Document Jams When a document jam occurred in the document feeder, the machine stops and a message is displayed on the touch screen. Follow the instructions displayed to clear the document jam and then load the document in the document feeder again. Note •...

  • Page 133: Duplex Automatic Document Feeder C1-Pc

    Document Jams Return the Side 2 scanner first, and then close the document feeder gently. If you could not find the document in step 5, lift the document feeder tray and remove the document. Return the document feeder tray gently. Make sure that the document is not torn, wrinkled or folded, and then load the document again following the instructions displayed on the touch screen.
  • Page 134 6 Troubleshooting If the document is not caught in the entry of the document feeder, pull out the document. If the message on the screen indicates a paper jam in the document feeder left cover, remove the jammed document from the document feeder left cover.
  • Page 135 Document Jams If you could not find the document in step 7, lift the document feeder tray and remove the document. Return the document feeder tray gently. Make sure that the document is not torn, wrinkled or folded, and then load the document again following the instructions displayed on the touch screen.

  • Page 136: Image Quality Trouble

    6 Troubleshooting Image Quality Trouble If the image quality of printed documents is poor, identify the symptom in the following table to perform the remedy. If image quality does not improve even after performing the remedy, contact our Customer Support Center. Symptom Cause Remedy...
  • Page 137 Image Quality Trouble Symptom Cause Remedy Part of the image Is the paper damp? If the paper is damp, the copy image may be is missing on the partially missing or unclear. Replace the copy. paper with new one. Refer to "Loading Paper" (P.84). Is folded or wrinkled paper Remove the unsuitable paper or replace all of included in the tray?
  • Page 138 6 Troubleshooting Symptom Cause Remedy Black or colored The drum cartridge has Replace the drum cartridge with a new one. lines are printed. deteriorated or is damaged. The machine interior (LED Clean the machine interior. printhead) is dirty. The constant velocity Clean the constant velocity transport glass.
  • Page 139 Image Quality Trouble Symptom Cause Remedy Printed toner The paper is damp. Replace the paper with new one. smudges when Refer to "Loading Paper" (P.84). rubbed with your The paper is unsuitable. Load suitable paper. finger. Toner is not fused. Refer to "Loading Paper"...
  • Page 140 6 Troubleshooting Symptom Cause Remedy The entire output When Tray 5 is used, the size Load paper of the correct type and size into is faint. and type of the loaded paper Tray 5. are different from the Refer to "Loading Paper in Tray 5 (Bypass Tray)" (P.87). settings on the print driver.
  • Page 141 Image Quality Trouble Symptom Cause Remedy Text or images The paper guides in the paper Adjust the horizontal and vertical paper are printed at an tray are not set in the correct guides to the correct positions. angle. positions. Refer to "Loading Paper" (P.84).

  • Page 142: Stapler Faults

    6 Troubleshooting Stapler Faults This section describes how to clear stapler troubles when the optional finisher is installed. Perform the procedures on the following pages when copies are not stapled or staples are bent. Contact our Customer Support Center if the problem persists after you have tried the following solutions.

  • Page 143: Staple Jams In Staple Cartridge (For Finisher A2)

    Stapler Faults Staple Jams in Staple Cartridge (for Finisher A2) This section describes how to clear staple jam occurred in the staple cartridge of the Finisher A2 (optional). Make sure that the machine is not operating, and gently open the finisher front cover. Take the staple cartridge out of the machine.

  • Page 144: Staple Jams In Staple Cartridge (For Finisher B1)

    6 Troubleshooting Push the staple cartridge into the machine until it clicks into place. Close the finisher front cover. Note • If the finisher front cover is not completely closed, a message will appear and the machine remains paused. If you cannot remove jammed staples even after you perform the above procedure, contact our Customer Support Center.
  • Page 145 Stapler Faults After you take out the staple cartridge, check inside of the finisher for any remaining staples. Pull up the metal part of the staple cartridge as shown in the illustration. Remove the jammed staples (1), and then return the metal part pulled up in step 5 to the original position (2).

  • Page 146: Staple Jams In Staple Cartridge (For C3 Finisher And C3 Finisher With Booklet Maker)

    6 Troubleshooting Staple Jams in Staple Cartridge (for C3 Finisher and C3 Finisher with Booklet Maker) This section describes how to clear staple jam occurred in the staple cartridge of the C3 Finisher (optional) and the C3 Finisher with Booklet Maker (optional). Make sure that the machine is not operating, and open the finisher front door.

  • Page 147: Booklet Staple Jams In Booklet Staple Cartridge (For C3 Finisher With Booklet Maker)

    Stapler Faults Pull up the metal part of the staple cartridge as shown in the illustration. Remove the jammed staples (1), and then return the metal part pulled up in step 5 to the original position (2). CAUTION Be careful in removing jammed staples. With grasping the orange lever of the staple cartridge, push the staple cartridge into its original position until it clicks into place.
  • Page 148 6 Troubleshooting Pull out the booklet unit. With grasping the lever of the booklet staple cartridge, push the booklet staple cartridge downward. Then, pull out the booklet staple cartridge upward. Push down the metal part of the staple cartridge. Remove the jammed staples (1), and return the metal part pushed down in step 4 to its original position (2).
  • Page 149 Stapler Faults Slightly push the booklet staple cartridge upward, and make sure that it clicks into place. Note • Return the booklet staple cartridge until ( ) of the booklet staple cartridge is fitted in ( ) of the booklet unit. Return the booklet unit to its original position.
  • Page 150 6 Troubleshooting...

  • Page 151: Index

    Index Index document guides .............. 40 document jams................132 access lamp................. 37 document output tray............. 40 adjusting foot................38 document stopper ............40 drum cartridges ................. 39 duplex automatic document feeder ......... 40 Booklet Maker Unit for Finisher B1 ........99 booklet staple cartridge ....
  • Page 152 Index replacing staple cartridge ..............94 toner cartridge..............92 job status button ...............47 reset button .................38 large size color UI..............50 scan to pc..................77 left cover ................40 scanning ..................72 lever....................40 screen brightness ...............59 loading paper................84 Secondary Ethernet connector..........38 locking casters ................36 services home button............47 log in/out button ...............47 side tray ............37 low power mode.................56...
  • Page 153 Index USB memory slot ..............48 unusable paper ................83 upper left cover................38 waste toner container............. 39 usable paper ................82 weights of usable paper............82 USB 2.0 interface connector ..........38 WSD....................73 USB 3.0 interface connector ..........38...
  • Page 154 Index...
  • Page 155 Maintenance, Operation, and Services For details on maintenance, operation, and services (coverage, period, charge, etc), please contact Fuji Xerox Customer Support Center. ApeosPort-VI C7771/C6671/C5571/C4471/C3371/C2271 DocuCentre-VI C7771/C6671/C5571/C4471/C3371/C2271 Quick Reference for English-Speaking Users ME7764E1-1 (Edition 1) June 2016 Fuji Xerox Co., Ltd.

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