Defining The Components Enabling Operator Assistance; Defining A Conference Ivr Service With Operator Assistance Options - Polycom RealPresence 800s Administrator's Manual

Defining the Components Enabling Operator Assistance

To enable operator assistance for conferences, the following conferencing entities must be
adjusted or created:
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Defining a Conference IVR Service with Operator Assistance Options

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Polycom, Inc.
IVR Service (Entry Queue and Conference) in which Operator Assistance options are
enabled.
A Conference Profile with the Operator Conference option enabled.
An active Operator conference with a connected Operator participant.
In the RealPresence Collaboration Server Management pane, expand the Rarely Used list and
click the IVR Services (
On the IVR Services toolbar, click the New Conference IVR Service
The New Conference IVR Service - Global dialog box opens.
Enter the Conference IVR Service Name.
Define the Conference IVR Service - Global parameters. For more information, see
Table 17-3, "Conference IVR Service Properties - Global Parameters," on page 17-7.
Click the Welcome tab.
The New Conference IVR Service - Welcome dialog box opens.
Define the system behavior when the participant enters the Conference IVR queue. For
more information, see "Defining a New Conference IVR Service" on page 17-6.
Click the Conference Chairperson tab.
The New Conference IVR Service - Conference Chairperson dialog box opens.
If required, enable the chairperson functionality and select the various voice messages
and options for the chairperson connection. For more information, see Table 17-4, "New
Conference IVR Service Properties - Conference Chairperson Options and Messages," on
page 17-9.
Click the Conference Password tab.
The New Conference IVR Service - Conference Password dialog box opens.
If required, enable the request for conference password before moving the participant
from the conference IVR queue to the conference and set the MCU behavior for
) entry.
Chapter 10-Operator Assistance & Participant Move
button.
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