Guidelines - Polycom RMX 1500 Administrator's Manual

The DMA forwards the SIP call to the RMX, to a special Entry Queue that
is configured as IVR Service Provider Only. The participant is prompted to
enter the conference ID using DTMF codes.
Once the participant enters the conference ID, the conference ID is
forwarded to the DMA, enabling the DMA to connect the SIP endpoint to
the destination conference or create a new conference and connect the
participant to that conference.

Guidelines

• An Entry Queue defined as IVR service provider only does not route
the SIP call to a target conference and it cannot be used to rout calls
on the RMX. In such a configuration, the DMA handles the calls
Therefore, normal Entry Queues must be defined separately.
• Operator Assistance must be disabled in the IVR Service assigned to
this Entry Queue.
• Only the conference ID prompts should be configured. Other
prompts are not supported in IVR Service Provider Only
configuration.
• PSTN, ISDN, H.323 calls to this Entry Queue are rejected.
• The DMA must be configured to locate the IVR Service Provider Only
Entry Queue on the RMX. To locate the Entry Queue the DMA
requires the Entry Queue's ID number and the RMX Central
Signaling IP address (xxx.xx.xxx.xx).
RMX Configuration
Entry Queue IVR Service
If required, create a special Entry Queue IVR Service in which the Operator
Assistance option is disabled and only the Conference ID prompts are
enabled.
Polycom RMX 1500/2000/4000 Administrator's Guide
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