Page 1 Polycom ® ® 1500/2000/4000 Administrator’s Guide Version 7.2.1 | June 2011 DOC2612B...
Page 2 (e.g., a book or sound recording). Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible for printing or clerical errors. Information in this document is subject to change...
Page 3 CE Mark R&TTE Directive Commission (FCC) Part 15: Class A Statement. This equipment has Polycom Inc., declares that the Polycom RMX™ been tested and found to comply with the limits for a 2000 is in conformity with the following relevant...
Page 4 Regulatory Notices RMX 2000: Chinese Communication Certificate Singapore Certificate RMX 2000 complies with IDA standards G0916-07...
Page 5: Table Of Contents
Polycom RMX 1500/2000/4000 Administrator’s Guide Table of Contents Conference Profiles ......1-1 Conferencing Modes ................1-3 Standard Conferencing ..............
Page 6 Guidelines for Sending Content to Legacy Endpoints ..2-38 Content Display on Legacy Endpoints ......2-39 Interoperability with Polycom CMA and DMA ....2-40 Enabling the Send Content to Legacy Endpoints Option ..2-41 Changing the Default Layout for Displaying Content on...
Page 7 Polycom RMX 1500/2000/4000 Administrator’s Guide Stopping a Content Session ............2-45 Video Preview ..................2-46 Video Preview Guidelines ............2-46 Workstation Requirements ............2-47 Testing your Workstation ............ 2-47 Previewing the Participant Video ..........2-49 Gathering Phase ..................2-51 Gathering Phase Guidelines ............2-52 Gathering Phase Duration ...........
Page 8 Table of Contents Monitoring Lost Packet Recovery ..........2-78 Telepresence Mode ................2-80 RMX Telepresence Mode Guidelines ........2-80 System Level ................. 2-80 Conference Level ..............2-81 Room (Participant/Endpoint) Level ........2-81 Automatic detection of Immersive Telepresence (ITP) Sites ..................2-82 Striping Options ................
Page 9 Polycom RMX 1500/2000/4000 Administrator’s Guide Flags controlling Cascade Layouts ........3-3 DTMF Forwarding ..............3-4 Basic Cascading ..................3-5 Basic Cascading using IP Cascaded Link ........3-5 Dialing Directly to a Conference .......... 3-6 Dialing to an Entry Queue ............ 3-6 Automatic Identification of the Cascading Link ....
Page 10 Monitoring Registration Status ..........5-17 Ad Hoc Conferencing ................5-18 Gateway to Polycom® Distributed Media Application™ (DMA™) 7000 ................5-18 Address Book ....... . 6-1 Viewing the Address Book ..............
Page 11 Importing an Address Book ............6-22 Integrating the Polycom CMA™ Address Book with the RMX ..6-23 Reservations ....... . . 7-1 Guidelines ....................
Page 12 Starting an Operator Conference from a Template ..9-14 Scheduling a Reservation From a Conference Template ....9-15 Deleting a Conference Template ............9-17 Polycom Conferencing for Microsoft Outlook® ..10-1 Setting up the Calendaring Solution ..........10-3 Calendaring Guidelines ............. 10-10 Creating and Connecting to a Conference ........
Page 13 Polycom RMX 1500/2000/4000 Administrator’s Guide Participant Alerts List ............11-16 Participant Level Monitoring ............11-17 IP Participant Properties ........... 11-18 Monitoring ISDN/PSTN Participants ......11-31 Monitoring Telepresence Participant Properties ... 11-39 Recording Conferences ......12-1 Creating Multiple Virtual Recording Rooms on the RSS ....
Page 14 Table of Contents Implementing Strong Passwords ........13-11 Implementing Password Re-Use / History Rules ..13-12 Defining Password Aging ..........13-13 Defining Password Change Frequency ......13-13 Forcing Password Change ..........13-14 Temporary User Lockout ..........13-14 User Lockout ............... 13-14 User Login Record ..............
Page 15 RMX Hardware Installation ............14-69 RMX 4000 Multiple Services Configuration ....14-69 RMX 2000 Multiple Services Configuration ....14-71 RMX 1500 Multiple Services Configuration ....14-72 RMX Configuration ..............14-73 System Flags and License Settings ........14-73 IP Network Service Definition .......... 14-73 Setting a Network Service as Default ......
Page 16 Table of Contents IVR Services ....... . . 15-1 IVR Services List ................... 15-2 IVR Services Toolbar ..............
Page 17 Connection Indications .............. 17-25 Gateway Session Parameters ............ 17-26 Connected Participant Parameters ........... 17-27 Dialing to Polycom® DMA™ 7000 ..........17-28 Calling a DMA Direct with Automatically Generated Destination Dial Strings ............. 17-28 Calling the DMA via Gateway IVR ......... 17-29 Manual Dial String Entry ............
Page 18 Table of Contents Starting an Ongoing Conference or Reservation From a Template ..................18-23 Monitoring Conferences ..............18-24 Grouping the Participants by MCU ......... 18-25 Start Monitoring/Stop Monitoring .......... 18-26 Modifying the MCU Properties ............18-27 Disconnecting an MCU ..............18-28 Removing an MCU from the MCUs Pane ........
Page 19 Polycom RMX 1500/2000/4000 Administrator’s Guide Fixed Resource Capacity ........... 19-59 Configuring the Video/Voice Resources in MPM Mode ..................19-60 Configuring the Video/Voice Resources in MPM+ and MPMx Mode ................ 19-61 Flexible Resource Capacity ..........19-62 Fixed Resource Capacity ........... 19-62 Forcing Video Resource Allocation to CIF Resolution .
Page 20 Table of Contents Enabling Hot Backup ............... 19-100 Modifications to the Master MCU Requiring System Reset ................... 19-101 Audible Alarms ................19-102 Using Audible Alarms ............. 19-102 Audible Alarm Permissions ..........19-102 Stop Repeating Message ..........19-103 Configuring the Audible Alarms ........... 19-103 User Customization ............
Page 21 Event Types ..................C-6 Event Specific Fields ..............C-16 Disconnection Cause Values .............. C-55 MGC Manager Events that are not Supported by the RMX 1500/ 2000/4000 ..................... C-59 Appendix D - Ad Hoc Conferencing and External Database Authentication ....... . D-1 Ad Hoc Conferencing without Authentication ........
Page 22 Table of Contents Conference Access Validation - Chairperson Only (Upon Request) ..................D-9 System Settings for Ad Hoc Conferencing and External Database Authentication ..................D-11 Ad Hoc Settings ................D-11 Authentication Settings .............. D-11 MCU Configuration to Communicate with an External Database Application ............
Page 23 Polycom RMX 1500/2000/4000 Administrator’s Guide Multiple Networks ................ H-3 Interactive Connectivity Establishment (ICE) ......H-4 ICE Guidelines ............... H-4 Connecting to the RMX in ICE Environment ....H-5 Dialing Methods ..............H-5 Integrating the RMX into the Microsoft Office Communications Server Environment ................
Page 24 Configure the RMX for ICE dialing ........H-44 RMX Integration into Microsoft Lync Server 2010 Environment . H-45 Configure the Polycom RMX FQDN Name in the DNS ..H-45 Setting the Routing for the Polycom RMX System ....H-47 Creating a Trusted Application Pool and Setting the RMX as Trusted Application ..........
Page 25 Task 4: Enable the RMX Account for Remote Access and Federation ..............H-78 Task 5: Configuring the RMX for ICE Dialing ....H-79 Configuring the RMX 1500/2000/4000 for Microsoft Integration .................... H-80 Modify the RMX Management Network Service to Include the DNS Server ................
Page 26 Troubleshooting ................. H-129 Known Issues ................H-130 Polycom Solution Support ............H-130 Appendix I - SIP RFC Support ..... I-1...
Page 27: Conference Profiles
Profiles stored on the MCU enable you to define all types of conferences. Profiles include conference parameters such as Bit Rate, Video Layout, Encryption, etc. The maximum of Conference Profiles can that be defined is: • RMX 1500 - 40 • RMX 2000 - 40 • RMX 4000 - 80...
Page 28 Content Protocol: Up to H.264 Send Content to Legacy Enabled Endpoints Layout Auto Layout - Enabled Same Layout - Disabled Skin Polycom IVR Name Conference IVR Service This Profile is automatically assigned to the following conferencing entities: Name Meeting Rooms Maple_Room...
Page 29: Conferencing Modes
Polycom RMX 1500/2000/4000 Administrator’s Guide Conferencing Modes Standard Conferencing When defining a new video Profile, you select the parameters that determine the video display on the participant’s endpoint and the quality of the video. When defining a new conference Profile, the system uses default values for standard conferencing.
Page 30 Chapter 1-Conference Profiles • Video Clarity - Video Clarity feature applies video enhancing algorithms to incoming video streams of resolutions up to and including SD. • Operator Conferences - Offers additional conference management capabilities to the RMX users, enabling them to attend to participants with special requirements and acquire participant details for billing and statistics.
Page 31: Supplemental Conferencing Features
Encryption – Used to enhance media security at conference and participant levels. For more information, see "Message Overlay” on page 2-57. • Conference Recording - The RMX enables audio and video recording of conferences using Polycom RSS 2000 recording system.
Page 32 Chapter 1-Conference Profiles • Packet Loss Concealment (PLC) - for Siren audio algorithms improves received audio when packet loss occurs in the network. PLC is enabled by the SET_AUDIO_PLC System Flag in system.cfg — PLC for Audio is supported with MPM+ and MPMx cards only. —...
Page 33: Viewing Profiles
Polycom RMX 1500/2000/4000 Administrator’s Guide Viewing Profiles Conference Profiles are listed in the Conference Profiles list pane. To list Conference Profiles: In the RMX Management pane, expand the Rarely Used list. Click the Conference Profiles button. The Conference Profiles are displayed in the List pane.
Page 34: Profile Toolbar
Chapter 1-Conference Profiles Table 1-2 Conference Profiles Pane Columns (Continued) Field Description Line Rate The maximum bit rate at which endpoints can connect to the conference. Routing Name Displays the Routing Name defined by the user or automatically generated by the system. Encryption Displays if media encryption is enabled for the Profile.
Page 35: Defining Profiles
Polycom RMX 1500/2000/4000 Administrator’s Guide Defining Profiles Profiles are the basis for the definition of all ongoing conferences, Reservations, Meeting Rooms, Entry Queues, and Conference Templates and they contain only conference properties. To define a new Profile: In the RMX Management pane, click Conference Profiles.
Page 36 Chapter 1-Conference Profiles Define the Profile name and, if required, the Profile general parameters: Table 1-4 New Profile - General Parameters Field/Option Description Display Name Enter a unique Profile name, as follows: • English text uses ASCII encoding and can contain the most characters (length varies according to the field).
Page 37 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 1-4 New Profile - General Parameters (Continued) Field/Option Description Video Switching If the Operator Conference option is selected, this option is disabled, and the selection is cleared. When selected, the conference is in a special...
Page 38 Chapter 1-Conference Profiles The New Profile – Advanced dialog box opens. Define the following parameters: Table 1-5 New Profile - Advanced Parameters Field/Option Description Encryption Encryption is selected by default. Un-check this check box to deactivate encryption for the conference. For more information, see "Media Encryption”...
Page 39 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 1-5 New Profile - Advanced Parameters (Continued) Field/Option Description Auto Terminate When selected (default), the conference automatically ends when the termination conditions are met: Before First Joins — No participant has connected to a conference during the n minutes after it started.
Page 40 Optional. Define the following fields if the conference is not launched by the Polycom Conferencing Add-in for Microsoft Outlook: If the conference is launched by the Polycom Conferencing Add-in for Microsoft Outlook the field information is received from the meeting invitation and existing field value are overridden.
Page 41 The Gathering Phase slide can be in a different language to the RMX Web Client. Default: English Note: When working with the Polycom Conferencing Add-in for Microsoft Outlook, the language selected should match the language selected for the conference in the Polycom Conferencing Add-in for Microsoft Outlook to ensure that the Gathering Phase slide displays correctly.
Page 42 Chapter 1-Conference Profiles Table 2 Profile - Gathering Settings Field Description Info 1 Optionally, enter any additional information to be displayed during the Gathering Phase. These fields are not limited in the RMX Web Client but only 96 characters can be displayed in the Gathering Slide on a 16:9 monitor.
Page 43 Polycom RMX 1500/2000/4000 Administrator’s Guide Click the Video Quality tab. The New Profile – Video Quality dialog box opens. 1-17...
Page 44 Chapter 1-Conference Profiles Define the following parameters: Table 1-1 New Profile - Video Quality Parameters Field/Option Description People Video Definition Video Quality Depending on the amount of movement contained in the conference video, select either: • Motion – for a higher frame rate without increased resolution.
Page 45 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 1-1 New Profile - Video Quality Parameters (Continued) Field/Option Description Video Clarity™ When enabled (default), Video Clarity applies video enhancing algorithms to incoming video streams of resolutions up to and including SD. Clearer images...
Page 46 Chapter 1-Conference Profiles Table 1-1 New Profile - Video Quality Parameters (Continued) Field/Option Description Content Protocol H.263 – Content is shared using H.263 even if some endpoints have H.264 capability. Up to H.264 – H.264 is the default Content sharing algorithm.
Page 47 Polycom RMX 1500/2000/4000 Administrator’s Guide 11 Define the video display mode and layout using the following parameters: Table 1-2 Profile Properties - Video Settings Field/Option Description Presentation Select this option to activate the Presentation Mode. Mode In this mode, when the current speaker speaks for a predefined time (30 seconds), the conference changes to Lecture Mode.
Page 48 Chapter 1-Conference Profiles Table 1-2 Profile Properties - Video Settings (Continued) Field/Option Description Send Content to • If High Definition Video Switching option is selected Legacy in the Conference Profile - General tab, the Send Endpoints Content to Legacy Endpoints selection is cleared (cont.) and the option is disabled.
Page 49 This field is enabled only if the RMX system is licensed for Telepresence Mode. Telepresence The Telepresence Layout Mode drop- down menu, Layout Mode enables VNOC operators and Polycom Multi Layout Applications to retrieve Telepresence Layout Mode information from the RMX. The following modes can be selected: •...
Page 50 Chapter 1-Conference Profiles Table 1-3 Auto Layout – Default Layouts Number of Video Participants Auto Layout Default Settings 0–2 4–5 6–7 8-10 In layout 2+8, the two central windows display the last two speakers in the conference: the current speaker and the “previous” speaker. To minimize the changes in the layout, when a new speaker is identified the “previous”...
Page 51 System Configuration. The Value of the new flag must be: FADE_IN_FADE_OUT=NO. Fade In / Fade Out is not supported with MPMx cards. For more information about System Flags, see the RMX 1500/2000/4000 Administrator’s Guide, Chapter 19, “System Configuration” on page 19-6. 1-25...
Page 52 Chapter 1-Conference Profiles 13 Click the Audio Settings tab. The New Profile - Audio Settings dialog box opens. 14 Define the video display mode and layout using the following parameters: Table 1-5 Profile Properties - Audio Settings Field/Option Description Echo When enabled (default), an algorithm is used to search Suppression for and detect echo outside the normal range of human...
Page 53 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 1-5 Profile Properties - Audio Settings (Continued) Field/Option Description Echo Clear this option to disable the Echo Suppression Suppression algorithm. (Cont.) Notes: • This option is activated only in MPM+ and MPMx Card Configuration Modes.
Page 54 Chapter 1-Conference Profiles Table 1-5 Profile Properties - Audio Settings (Continued) Field/Option Description Audio Clarity When selected, improves received audio from participants connected via low audio bandwidth connections, by stretching the fidelity of the narrowband telephone connection to improve call clarity.
Page 55 Polycom RMX 1500/2000/4000 Administrator’s Guide 15 Click the Skins tab to modify the background and frames. The New Profile - Skins dialog box opens. In Classic View (for the first two skin options) the frames fill the screen with their borders touching 16 Select one of the Skin options.
Page 56 Chapter 1-Conference Profiles The New Profile - IVR dialog box opens. 18 If required, set the following parameters: Table 1-6 Profile Properties - IVR Field/Option Description Conference IVR The default conference IVR Service is selected. You Service can select another conference IVR Service if required. 1-30...
Page 57 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 1-6 Profile Properties - IVR (Continued) Field/Option Description Conference Select this option to allow the conference to start only Requires when the chairperson connects to the conference and Chairperson to automatically terminate the conference when the chairperson exits.
Page 58 Recording Links defined on the RMX can be given a descriptive name and can be associated with a Virtual Recording Room (VRR) saved on the Polycom® RSS™ 4000 Version 6.0 Recording and Streaming Server (RSS). For more information see the chapter “Recording Conferences”.
Page 59 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 1-7 Profile Properties - Recording Parameters (Continued) Parameter Description Start Recording Select one of the following: • Immediately – conference recording is automatically started upon connection of the first participant. • Upon Request – the operator or chairperson must initiate the recording (manual).
Page 60 Chapter 1-Conference Profiles 21 Click the Network Services check box. The New Profile - Network Services tab opens. Registration of conferencing entities such as ongoing conferences, Meeting Rooms, Entry Queues, SIP Factories and Gateway Sessions with SIP servers is done per conferencing entity. This allows better control on the number of entities that register with each SIP server.
Page 61: Modifying An Existing Profile
Polycom RMX 1500/2000/4000 Administrator’s Guide 22 Define the following parameters: Table 1-8 Profile Properties - Network Services Parameter Description IP Network Services: Service Name This column lists all the defined Network Services, one or several depending on the system configuration.
Page 62: Deleting A Conference Profile
Chapter 1-Conference Profiles Deleting a Conference Profile To delete a Conference Profile: In the Conference Profiles list, select the Conference Profile you want to delete. Click the Delete Profile button. Right-click the Conference Profile to be deleted and select Delete Profile from the drop-down menu. A confirmation dialog box is displayed.
Page 63: Additional Conferencing Information
In depth explanations of these additional settings are described in the following sections. The RMX 1500 contains only an MPMx card. The RMX 2000 can function with three types of video Media Processing Modules (MPM): MPM, MPM+ and MPMx. These cards differ in their port capacity and their support of video resolutions.
Page 64: Line Rates For Cp And Vsw
Chapter 2-Additional Conferencing Information Line Rates for CP and VSW Table 2-1 lists the video session modes available at all supported line rates in MPM, MPM+ and MPMx card configuration modes. Table 2-1 Video Session Mode by Line Rate and Card type Line Rate (kbps) MPM+ MPMx...
Page 65: Dynamic Continuous Presence (Cp) Mode
Polycom RMX 1500/2000/4000 Administrator’s Guide Dynamic Continuous Presence (CP) Mode The Continuous Presence mode offers 35 layouts to accommodate different numbers of participants and conference settings including support of the VUI annex to the H.264 protocol for endpoints that transmit wide video instead of 4CIF resolution.
Page 66: Continuous Presence (Cp) Conferencing
Chapter 2-Additional Conferencing Information Continuous Presence (CP) Conferencing Video quality in Continuous Presence mode is affected by the conference line rate (that determines the maximum line rate to be used by the connecting endpoints), and the video capabilities of the endpoints such as the video protocol, video resolution and frame rate.
Page 67: Video Resource Usage
Polycom RMX 1500/2000/4000 Administrator’s Guide Video Resource Usage Video resource usage is dependent on the participant’s line rate, resolution and video Quality settings. Default Minimum Threshold Line Rates The following Table summarizes the Default Minimum Threshold Line Rates and Video Resource usage for each of the pre-defined optimization settings for each Resolution, H.264 Profile, Video Quality setting (Sharpness and...
Page 68: Configuration Mode
Chapter 2-Additional Conferencing Information Additional Video Resolutions in MPM+/MPMx Card Configuration Mode The following higher video quality resolutions are available when the RMX is working in MPM+ or MPMx Mode: • 352 x 288 pixels at 50 fps. • WCIF 512 x 288 pixels at 50 fps.
Page 69: Video Display With Cif, Sd And Hd Video Connections
Polycom RMX 1500/2000/4000 Administrator’s Guide Video Display with CIF, SD and HD Video Connections Although any combination of CIF, SD and HD connections is supported in all CP conferences, the following rules apply: • In a 1X1 Video Layout: — SD: If the speaker transmits CIF, the MCU will send CIF to all participants, including the SD participants.
Page 70: Cp Conferencing With H.263 4Cif
The creation of a new H.263 4CIF slide is supported in the IVR Service in addition to the current H.263 IVR slide. If users utilize the default Polycom slides that are delivered with RMX 1500/2000/4000, the slide’s resolution will be as defined in the profile, i.e. SD, HD, CIF, etc.
Page 71: H.263 4Cif Guidelines
Polycom RMX 1500/2000/4000 Administrator’s Guide H.263 4CIF Guidelines • H.263 4CIF is supported with H.323, SIP and ISDN connection endpoints. • H.263 4CIF is supported in CP mode only. VSW is supported on the RMX 1500/2000/4000 in HD only. •...
Page 72: H.264 High Profile System Flags
Chapter 2-Additional Conferencing Information Setting minimum bit rate thresholds that are lower than the default may affect the video quality of endpoints that do not support the H.264 High Profile. • For monitoring purposes, the RMX and endpoint H.264 High Profile capability is listed in the Participant Properties - H.245 and SDP tabs for H.323 participants and SIP participants respectively.
Page 73 Polycom RMX 1500/2000/4000 Administrator’s Guide Example: If the High Profile Optimized option is selected in the Resolution Configuration dialog box and the System Flag values are set as in the following table: System Flag Default Value H264_BASE_PROFILE_ MIN_RATE_SD30_SHARPNESS H264_BASE_PROFILE_ 1024...
Page 74: Microsoft Rtv Video Protocol
Microsoft RTV (Real Time Video) protocol provides high quality video conferencing capability to Microsoft OC (Office Communicator) Client endpoints at resolutions up to HD720p30. Interoperability between Polycom HDX and OCS endpoints is improved. Guidelines • The RTV protocol is supported: —...
Page 75: Participant Settings
Polycom RMX 1500/2000/4000 Administrator’s Guide • System Resource usage is the same as for the H.264 protocol. Table 19-2 summarizes System Resource usage for each of the supported resolutions. Table 2-4 RTV - Resources by Resolution Resolution Video Resources Used...
Page 76 Chapter 2-Additional Conferencing Information The participants Video Protocol in the New Participant or Participant Properties - Advanced tab should be left at (or set to) its default value: Auto. Auto The Auto setting allows the video protocol to be negotiated according to the endpoint’s capabilities: •...
Page 77: Monitoring Rtv
Polycom RMX 1500/2000/4000 Administrator’s Guide Monitoring RTV RTV information appears in all three panes of the Participant Properties - SDP tab. Resolution Configuration All the above resolution options and settings are based on a decision matrix which matches video resolutions to connection line rates, with the aim of providing the best balance between resource usage and video quality at any given line rate.
Page 78: Guidelines
Chapter 2-Additional Conferencing Information The Resolution Configuration dialog box enables the RMX administrator to override the default video resolution decision matrix, effectively creating his/her own decision matrix. The minimum threshold line rates at which endpoints are connected at the various video resolutions can be optimized by adjusting the resolution sliders.
Page 79: Modifying The Resolution Configuration In Mpm Or Mpm Card Configuration Mode
Polycom RMX 1500/2000/4000 Administrator’s Guide Modifying the Resolution Configuration in MPM or MPM+ Card Configuration Mode The Resolution Configuration dialog box shown below is displayed when the RMX is in MPM, MPM+ or MPMx Card Configuration Mode. The Resolution Configuration dialog box opens. It contains the following elements: •...
Page 80: Maximum Cp Resolution Pane
Chapter 2-Additional Conferencing Information Maximum CP Resolution Pane Depending on whether MPM or MPM+ cards are installed, the Maximum CP Resolution of the RMX can be set to one of the following resolutions: MPM Cards MPM+ Cards HD 720p30 HD 1080p30 SD 30 HD 720p30 SD 15...
Page 81 Polycom RMX 1500/2000/4000 Administrator’s Guide The Manual radio button is automatically selected if any changes are made to the Resolution Sliders. The Resolution Configurations are: • Resource-Quality Balanced (default) A balance between the optimized video quality and optimized resource usage. This is the only available resolution configuration in version 6.0.x and earlier.
Page 82: Sharpness / Motion Resolution Slider Panes
Chapter 2-Additional Conferencing Information Sharpness / Motion Resolution Slider Panes Sharpness and Motion are Video Quality settings that are selected per conference and are defined in the conference Profile and they determine the resolution matrix that will be applied globally to all conferences according to the selection of Sharpness or Motion.
Page 83: Modifying The Resolution Configuration In Mpmx Card Configuration Mode
Polycom RMX 1500/2000/4000 Administrator’s Guide Modifying the Resolution Configuration in MPMx Card Configuration Mode The Resolution Configuration - Basic Configuration dialog box is the first dialog box displayed when the RMX is in MPMx Card Configuration Mode. Clicking the Detailed Configuration button toggles the display of the...
Page 84: Sharpness And Motion
Chapter 2-Additional Conferencing Information Sharpness and Motion Sharpness and Motion are Video Quality settings that are selected per conference and are defined in the conference Profile. A conference that has Sharpness selected in its Profile uses the Sharpness settings of the Resolution Configuration and likewise a conference that has Motion selected in its Profile uses the Motion settings of the Resolution Configuration dialog box.
Page 85: Resolution Configuration - Detailed
Polycom RMX 1500/2000/4000 Administrator’s Guide Resolution Configuration Pane The Resolution Configuration pane and its selection options in MPMx Card Configuration Mode behave in the same manner as for MPM and MPM+ Card Configuration Modes as described in the Resolution Configuration Pane section on page 2-18.
Page 86 Chapter 2-Additional Conferencing Information Base Profile / High Profile Resolution Slider Panes The Base Profile and High Profile sliders operate in the same manner as that described for the Sharpness and Motion sliders. For more information see the example in the section: "Sharpness / Motion Resolution Slider Panes” on page 2-20.
Page 87: Video Switching
Polycom RMX 1500/2000/4000 Administrator’s Guide Video Switching In Video Switching mode all participants see the same video picture (full screen). The current speaker is displayed in full screen on all the participants' endpoints, while the speaker sees the previous speaker.
Page 88: Guidelines
The numbers in Table 2-6 are for MPM card assemblies with maximum resource capacities. For detailed resource capacity information see the relevant RMX Hardware Guide. Table 2-6 Maximum Number of HD1080p Connections by Line Rate Line Rate/Participants RMX 1500 RMX 2000 RMX 4000 Up to 2Mbps 4Mbps 6Mbps (MPM+/MPMx) Guidelines •...
Page 89: Modifying The Video Switching Threshold Bit Rate
Polycom RMX 1500/2000/4000 Administrator’s Guide • The RMX must have available resources (ports). • The endpoints must support HD. Modifying the Video Switching Threshold Bit Rate To modify the video switching threshold: Click Setup>System Configuration. The System Flags dialog box opens.
Page 90 Chapter 2-Additional Conferencing Information Select the Video Switching check box. Select the resolution for the conference: — H.264 720p30 (supported by all media cards) MPM+ and MPMx cards only: — H.264 1080p30 — H.264 720p60 — H.264 SD 30 Click OK. For more information, see "Defining Profiles”...
Page 91: Monitoring Video Switching Conferences
Polycom RMX 1500/2000/4000 Administrator’s Guide Monitoring Video Switching Conferences HD conferences appear with the HD ( ) icon in the conferences list to indicate the currently running HD conference(s). HD Conference Monitoring is done in the same way as for standard conferences.
Page 92: H.239 / People+Content
Cascade links declare H.239 capabilities and they are supported in Star and MIH cascading topologies. For more details, see "Cascading Conferences - H.239-enabled MIH Topology” on page 3-36. People+Content People+Content utilizes a different signaling protocol and is Polycom’s proprietary equivalent of H.239. Guidelines •...
Page 93: Content Transmission Modes
Polycom RMX 1500/2000/4000 Administrator’s Guide • People+Content is supported in cascaded conferences but cannot be used as the protocol for a cascade link. • If an endpoint supports both H.239 and People+Content protocols, H.239 is selected as the preferred communications protocol.
Page 94: Content Protocol
Chapter 2-Additional Conferencing Information Table 2-7 summarizes the bit rate allocated to the Content channel from the video channel in each of the three Content Transmission Modes: Table 2-7 Bit Rate Allocation to Content Channel per Conference Line Rate Bit Rate Allocation per Conference Line Rate (kbps) Content Transmission 1472...
Page 95: Endpoint Capabilities
• SIP People+Content and BFCP capabilities are by default only declared to Polycom and Avaya endpoints. If, however, the endpoint identity is hidden by a proxy server, these capabilities will not be declared by the RMX. Capabilities declaration is controlled by the ENABLE_SIP_PPC_FOR_ALL_USER_AGENT System Flag.
Page 96 Chapter 2-Additional Conferencing Information H.264 Endpoints • During a H.264 Content session, changes to resolution or frame rate do not interrupt Content transmission. • If an endpoint that does not support H.264 Content sharing disconnects from a conference with an Up to H.264 Content Sharing Profile, the Content sharing continues using H.263.
Page 97: Defining Content Sharing Parameters For A Conference
Polycom RMX 1500/2000/4000 Administrator’s Guide Defining Content Sharing Parameters for a Conference To define Content Sharing Parameters: In the RMX Management pane, click Conference Profiles. In the Conference Profiles pane, click New Profile. The New Profile – General dialog box opens.
Page 98: Modifying The Threshold Line Rate For Hd Resolution Content
Chapter 2-Additional Conferencing Information In the Content Video Definition section, select the Content Settings and Protocol as follows: Table 2-9 H.239 Content Options Field Description Content Select the transmission mode for the Content channel: Settings • Graphics — basic mode, intended for normal graphics •...
Page 99: Disabling Hd Resolution Content
Polycom RMX 1500/2000/4000 Administrator’s Guide The System Flags dialog box opens. In the MCMS_PARAMETERS tab, double-click the MIN_H239_HD1080_RATE entry. The Update Flag dialog box is displayed. In the Value field, enter the minimum threshold line rate at which HD1080 Resolution Content will be enabled.
Page 100: Sending Content To Legacy Endpoints
Chapter 2-Additional Conferencing Information Sending Content to Legacy Endpoints The RMX can be configured to send Content to H.323/SIP/ISDN endpoints that do not support H.239 Content (legacy endpoints) over the video (people) channel, allowing the participants using legacy endpoints to view Content instead of the other conference participants.
Page 101: Content Display On Legacy Endpoints
Polycom RMX 1500/2000/4000 Administrator’s Guide — HD1080p at 15 fps with MPMx — HD720p at 30 fps with MPM+ • Content cannot be sent to legacy endpoints when Same Layout mode is selected for the conference. • This option in not supported in High Definition Video Switching conferences.
Page 102: Interoperability With Polycom Cma And Dma
Content), the Content display can be restored only by selecting any other video layout. Interoperability with Polycom CMA and DMA The CMA uses the Profiles that are stored in the RMX. If the Send Content to Legacy Endpoints option is enabled in the Conference Profile, this option will be enabled in the conference started from the CMA that uses that Profile.
Page 103: Enabling The Send Content To Legacy Endpoints Option
Polycom RMX 1500/2000/4000 Administrator’s Guide Enabling the Send Content to Legacy Endpoints Option The Send Content to Legacy Endpoint option is enabled in the Conference Profile - Video Settings tab. It is selected by default. If High Definition Video Switching option is selected in the Conference Profile - General tab, the Send Content to Legacy Endpoints selection is cleared and the option is disabled.
Page 104: Changing The Default Layout For Displaying Content On Legacy Endpoints
Chapter 2-Additional Conferencing Information Changing the Default Layout for Displaying Content on Legacy Endpoints The default layout that will be used to display Content on the screens of legacy endpoints is defined by the system flag LEGACY_EP_CONTENT_DEFAULT_LAYOUT. The configured default layout is 1+4 ( ).
Page 105 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 2-10 LEGACY_EP_CONTENT_DEFAULT_LAYOUT Flag Values Layout Flag Value CP_LAYOUT_1P2HOR_UP CP_LAYOUT_1P2VER CP_LAYOUT_2X2 CP_LAYOUT_1P3HOR_UP CP_LAYOUT_1P3VER CP_LAYOUT_1P4HOR_UP CP_LAYOUT_1P4HOR CP_LAYOUT_1P4VER CP_LAYOUT_1P5 CP_LAYOUT_1P7 CP_LAYOUT_1P8UP CP_LAYOUT_1P8CENT CP_LAYOUT_1P8HOR_UP CP_LAYOUT_3X3 CP_LAYOUT_2P8 2-43...
Page 106 Flag Value CP_LAYOUT_1P12 CP_LAYOUT_4X4 Click OK. The flag is updated in the MCMS_PARAMETERS list. Click OK. For flag changes to take effect, reset the MCU. For more information, see the RMX 1500/2000/4000 Administrator’s Guide, "Resetting the RMX” on page 19-132. 2-44...
Page 107: Stopping A Content Session
Polycom RMX 1500/2000/4000 Administrator’s Guide Stopping a Content Session In some cases, when one participant ends the Content session from his/ her endpoint, the Content token is not released and other participants cannot send Content. The RMX User can withdraw the Content token from the current holder and to return it to the MCU for assignment to other endpoints.
Page 108: Video Preview
Chapter 2-Additional Conferencing Information Video Preview RMX users can preview the video sent from the participant to the conference (MCU) and the video sent from the conference to the participant. It enables the RMX users to monitor the quality of the video sent and received by the participant and identify possible quality degradation.
Page 109: Workstation Requirements
Polycom RMX 1500/2000/4000 Administrator’s Guide one media card and the remaining conferences are running on the other media card, all five conferences can be previewed. • Live video that is shown in the preview window does not include the Content when it is sent by the participant.
Page 110 Chapter 2-Additional Conferencing Information In the Open field, type dxdiag and press the Enter key or click OK. A confirmation message is displayed. Click Yes to run the diagnostics. The DirectX Diagnostic Tool dialog box opens. Click the Display tab. To be able to display the video preview window, the DirectDraw Acceleration and Direct3D Acceleration options must be Enabled.
Page 111: Previewing The Participant Video
Polycom RMX 1500/2000/4000 Administrator’s Guide Previewing the Participant Video To preview the participant video: List the conference participants in the Participants pane. Right-click the participant whose video you want to preview and then click one of the following options: — View Participant Sent Video - to display the video sent from the participant to the conference.
Page 112 Chapter 2-Additional Conferencing Information The Video Preview window opens. If the video card installed in the PC does not support DirectDraw Acceleration, a black window may be viewed. 2-50...
Page 113: Gathering Phase
Polycom RMX 1500/2000/4000 Administrator’s Guide Gathering Phase The Gathering Phase of a conference is the time period during which participants are connecting to a conference. During the Gathering Phase, a mix of live video from connected endpoints is combined with both static and variable textual information about the conference into a slide which is displayed on all connected endpoints.
Page 114: Gathering Phase Guidelines
Static text in the Gathering Phase slide such as the field headings: Organizer, Duration, Video/Audio Participants, Access Number, IP are always displayed in the language as configured in the Polycom Virtual Meeting Rooms Add-in for Microsoft Outlook.The following languages are supported: —...
Page 115: Gathering Phase Duration
Polycom RMX 1500/2000/4000 Administrator’s Guide • Content can be sent during the Gathering Phase. The content is displayed in the large video window of the participant’s layout while the Gathering slide is displayed in a smaller video window in the layout.
Page 116: Enabling The Gathering Phase Display
Conferences that are configured to include a Gathering Phase that are not launched by the Polycom Conferencing Add-in for Microsoft Outlook need the following information to be entered via the New Profile or Profile Properties —...
Page 117: Closed Captions
Remotely, via a dial-up connection to the system’s serial RS-232 port. • In the room using equipment connected directly to the serial port. • In the room or remotely, using the Polycom HDX web interface. Closed Captions Guidelines • The Captions display properties are configured on the endpoint sending the captions.
Page 118: Enabling Closed Captions
The new flag is added to the flags list. Click OK to close the System Flags dialog box. For flag changes to take effect, reset the MCU. For more information, see the RMX 1500/2000/4000 Administrator’s Guide, "Resetting the RMX” on page 19-132. 2-56...
Page 119: Message Overlay
Polycom RMX 1500/2000/4000 Administrator’s Guide Message Overlay Message Overlay allows messages to be sent to all participants in an ongoing conference. A maximum of 24 Unicode characters can be sent as a Message Overlay. Message Overlay Overlay Guidelines • Message Overlay is supported in: —...
Page 120: Enabling Message Overlay
Chapter 2-Additional Conferencing Information Enabling Message Overlay Message Overlays are created and enabled in the Conference Properties – Message Overlay dialog box. To enable Message Overlay: In the Conferences List pane, double click the name of the conference to have Message Overlay enabled or right-click the conference name and then click Conference Properties.
Page 121 Polycom RMX 1500/2000/4000 Administrator’s Guide As the fields are modified the Preview changes to show the effect of the changes. For example: Small Text, White on red, Top, Middle Small Text, White on yellow, Bottom Table 2-11 Conference Properties - Message Overlay...
Page 122 Chapter 2-Additional Conferencing Information Table 2-11 Conference Properties - Message Overlay (Continued) Field Description Display Repetition Click the arrows ( ) to increase or decrease the number of times that the Message Overlay is to be repeated. Default: 3 Display Position Select the position for the display of the Message Overlay on the endpoint screen: •...
Page 123: Audio Algorithm Support
Siren 22 and G.719 are supported in both mono and stereo. • Stereo is supported in H.323 calls only. • Siren 22 is supported by Polycom HDX endpoints, version 2.0 and later. • G.728 is supported with both MPM+ and MPMx cards and in H.323, SIP and ISDN environments.
Page 124: Stereo
Chapter 2-Additional Conferencing Information Table 2-12 Siren22 and G.719 Mono vs Bitrate (Continued) Audio Algorithm Minimum Bitrate (kbps) Siren22_48K Siren22_32k G.719_48k G.719_32k G.728 16 Siren22_32k G.719_32k G.728 16K Stereo The Siren 22Stereo and G.719Stereo audio algorithms are supported at the following bit rates.
Page 125: Audio Algorithms Supported For Isdn
Polycom RMX 1500/2000/4000 Administrator’s Guide Table 2-13 Siren22Stereo and G.719Stereo vs Bitrate (Continued) Audio Algorithm Minimum Bitrate (kbps) Siren22Stereo_64k G.719Stereo_64k Audio algorithms supported for ISDN Table 2-14 Supported Audio Algorithm vs Bitrate Audio Algorithm Minimum Bitrate (kbps) G722.1 C 48K G722.1 C 32K...
Page 126 Chapter 2-Additional Conferencing Information Table 2-14 Supported Audio Algorithm vs Bitrate (Continued) Audio Algorithm Minimum Bitrate (kbps) G.722.1 C 32K G.722.1 C 24K Siren14 32K Siren14 24K G.722.1 32K G.722.1 24K G.722 48K G.722 56K G.722 64K G.711 56K G.711 64K G.728 16K G.722.1 16K G.722.1 C 24K...
Page 127: Monitoring Participant Audio Properties
Polycom RMX 1500/2000/4000 Administrator’s Guide Monitoring Participant Audio Properties The audio algorithm used by the participant’s endpoint can be verified in the Participant Properties - Channel Status dialog box. To view the participant’s properties during a conference: In the Participants list, right click the desired participant and select Participant Properties.
Page 128: Media Encryption
Media Encryption Guidelines • Encryption is not available in all countries and it is enabled in the MCU license. Contact Polycom Support to enable it. • Endpoints must support both AES 128 encryption and DH 1024 key exchange standards which are compliant with H.235 (H.323) to encrypt and to join an encrypted conference.
Page 129: Conference Access
Polycom RMX 1500/2000/4000 Administrator’s Guide • Encryption of SIP Media is supported in CP and VSW conferences. — All media channels are encrypted: video, audio and FECC. — Encryption of SIP Media is available only in MPM+ and MPMx Card Configuration Modes.
Page 130 Chapter 2-Additional Conferencing Information Table 2-15 Connection of Defined H.323 and SIP Participants to the Conference Based on the Encryption Settings (Continued) ALLOW_NON_ Conference Participant Participant ENCRYPT_PARTY_ Encryption Encryption Connection IN_ENCRYPT_CONF Setting Setting Permitted Yes (non-encrypted) Auto Yes (encrypted) Yes (non-encrypted) Yes (encrypted) Auto Yes (non-encrypted)
Page 131: Entry Queue Access
Polycom RMX 1500/2000/4000 Administrator’s Guide Table 2-16 Connection of Defined ISDN Participants to the Conference Based on the Encryption Settings (Continued) ALLOW_NON_ Conference Participant Participant ENCRYPT_PARTY_ Encryption Encryption Connection IN_ENCRYPT_CONF Setting Setting Permitted Yes (encrypted) Auto Yes (non-encrypted) Yes (non-encrypted)
Page 132 Chapter 2-Additional Conferencing Information Table 2-17 Encryption: Flag vs. Conference and Entry Queue Settings When H.323 and SIP Participant Encryption is set to Auto (Continued) Destination Enable ALLOW_NON_ Entry Queue Conference Participant ENCRYPT_PARTY_ Encryption Encryption Move from EQ IN_ENCRYPT_CONF Setting Setting to Conference Table 2-18...
Page 133: Move Guidelines
Polycom RMX 1500/2000/4000 Administrator’s Guide Move Guidelines • When participants are moved to another conference their encryption settings are evaluated to determine if the move is permitted. If not, the move fails and the participants remain in their original conference.
Page 134: Enabling Encryption In The Profile
Chapter 2-Additional Conferencing Information Enabling Encryption in the Profile Encryption for the conference is in the Profile and cannot be changed once the conference is running. To enable encryption at the conference level: In the Conference Profile Properties – Advanced dialog box, select the >>...
Page 135: Enabling Encryption At The Participant Level
Polycom RMX 1500/2000/4000 Administrator’s Guide Enabling Encryption at the Participant Level You can select the encryption mode for each of the defined participants. Encryption options are affected by the settings of the flag in the system configuration. Undefined participants are connected with the Participant Encryption option set to Auto, inheriting the conference/Entry Queue encryption setting.
Page 136: Monitoring The Encryption Status
Chapter 2-Additional Conferencing Information Monitoring the Encryption Status The conference encryption status is indicated in the Conference Properties - General dialog box. The participant encryption status is indicated by a check mark in the Encryption column in the Participants list pane. 2-74...
Page 137 Polycom RMX 1500/2000/4000 Administrator’s Guide The participant encryption status is also indicated in the Participant Properties – SDP tab, where SRTP indication is listed for each encrypted channel (for example, audio and video). An encrypted participant who is unable to join a conference is disconnected from the conference.
Page 138: Lpr – Lost Packet Recovery
Chapter 2-Additional Conferencing Information LPR – Lost Packet Recovery Lost Packet Recovery (LPR) and Dynamic Bandwidth Allocation (DBA) help minimize media quality degradation that can result from packet loss in the network. Packet Loss Packet Loss refers to the failure of data packets, transmitted over an IP network, to arrive at their destination.
Page 139: Lost Packet Recovery Guidelines
— H.323 and SIP endpoints are supported. — When cascading between conferences running on RMX and MGC (Polycom legacy MCU), LPR is not supported over the link between the two conferences. — Non H.323 participants cannot be created, added or moved to LPR-enabled Video Switched conferences.
Page 140: Monitoring Lost Packet Recovery
Chapter 2-Additional Conferencing Information Monitoring Lost Packet Recovery In the Participant Properties – H.245 tab, LPR activity is displayed in all three panes. 2-78...
Page 141 Polycom RMX 1500/2000/4000 Administrator’s Guide In the Participant Properties – Channel Status tab, check box indicators show LPR activation in the local and remote (transmit and receive) channels. 2-79...
Page 142: Telepresence Mode
Chapter 2-Additional Conferencing Information Telepresence Mode RMX supports the Telepresence Mode allowing multiple participants to join a telepresence conference from RPX and TPX high definition rooms as well as traditional, standard definition video conferencing systems. TPX (Telepresence) and RPX (Realpresence) room systems are configured with high definition cameras and displays that are set up to ensure that all participants share a sense of being in the same room.
Page 143: Conference Level
Polycom RMX 1500/2000/4000 Administrator’s Guide Conference Level • The Telepresence Mode and Telepresence Layout Mode fields are only displayed in the Conference Profile dialog box if the RMX has a Telepresence license installed. • A Telepresence conference must have Telepresence Mode enabled in its profile.
Page 144: Automatic Detection Of Immersive Telepresence (Itp Sites
Chapter 2-Additional Conferencing Information — TPX – transmitting 16:9 video Automatic detection of Immersive Telepresence (ITP) Sites When the conference Telepresence Mode is set to Auto (Default) ITP endpoints are automatically detected. If an ITP endpoint is detected in such conference, ITP features are applied to all endpoints and the RMX sends conference video with the following options disabled: •...
Page 145: Striping Options
Polycom RMX 1500/2000/4000 Administrator’s Guide Striping Options Horizontal Striping Horizontal Striping is used by the RMX in order to prevent cropping and preserve the aspect ratio of video for all Telepresence Modes. 16:9 Horizontal Striping Symmetric Letter box Cropping Symmetric Letter box Cropping is used by the RMX in order to preserve the aspect ratio of video for all Telepresence Modes.
Page 146: Rpx And Tpx Video Layouts
Chapter 2-Additional Conferencing Information RPX and TPX Video Layouts Additional video layouts have been created to give Telepresence operators more video layout options when configuring TPX and RPX room systems. These additional video layout options are available to all endpoints on both conference layout and Personal Layout levels.
Page 147 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 2-19 TPX / RPX – Additional Video Layouts (Continued) Number of Layouts Endpoints 2-85...
Page 148 TPX View Camera Zoomed Out 3 Screens 16:9 Alignment of back-projectors eliminates the display of the RPX View vertical blank areas of the 4 Screens 4:3 video layouts Figure 2-2 RPX and TPX Room System connected using RMX 1500/2000/4000 2-86...
Page 149: Enabling Telepresence Mode
Polycom RMX 1500/2000/4000 Administrator’s Guide Enabling Telepresence Mode Conference Level Telepresence Mode must be configured in a new or existing Conference Profile. To enable Telepresence in a new or existing Conference Profile: In the RMX Management pane, click Conference Profiles.
Page 150: Room (Participant/Endpoint) Level
In the Telepresence Layout Mode field, select the Telepresence Layout Mode to be used in the conference. This field is used by VNOC operators and Polycom Multi Layout Applications to retrieve Telepresence Layout Mode information from the RMX. The following modes can be selected (as required by the VNOC and Polycom Multi Layout Applications): —...
Page 151 Polycom RMX 1500/2000/4000 Administrator’s Guide The New Participant or Participant Properties - General dialog box is displayed. If defining a new participant, enter the required information in the New Participant – General dialog box for the participant. For more information, see “Adding a new participant to the Address Book”...
Page 152: Saving An Ongoing Conference As A Template
Chapter 2-Additional Conferencing Information Table 2-20 New Participant – Telepresence Mode (Continued) Mode Description Select this option for room endpoints that transmit 16:9 video format. None Select this option for endpoints that are neither RPX or TPX room endpoints. Click OK. Saving an Ongoing Conference as a Template Any conference that is ongoing can be saved as a template.
Page 153 Polycom RMX 1500/2000/4000 Administrator’s Guide Click the Start Ongoing Conference button. Right-click and select Start Ongoing Conference. The conference is started. The name of the ongoing conference in the Conferences list is taken from the Template display name of the template.
Page 154: Monitoring Telepresence Mode
Chapter 2-Additional Conferencing Information Monitoring Telepresence Mode Monitoring Ongoing Conferences An additional status indicator, Telepresence Mode Enabled, is displayed in the Conference Properties - Video Settings tab when monitoring ongoing conferences. The Telepresence Mode Enabled, Telepresence Mode and Telepresence Layout Mode fields are only displayed if the RMX has a Telepresence license installed.
Page 155: Monitoring Participant Properties
Polycom RMX 1500/2000/4000 Administrator’s Guide Monitoring Participant Properties An additional status indicator, Telepresence, is displayed in the Participant Properties - Advanced tab when monitoring conference participants. The Telepresence mode of the participant is indicated: • RPX - the participant’s endpoint is transmitting 4:3 video format.
Page 156: Lecture Mode
Chapter 2-Additional Conferencing Information Lecture Mode Lecture Mode enables all participants to view the lecturer in full screen while the conference lecturer sees all the other conference participants in the selected layout while he/she is speaking. When the number of sites/ endpoints exceeds the number of video windows in the layout, switching between participants occurs every 15 seconds.
Page 157: Selecting The Conference Lecturer
Polycom RMX 1500/2000/4000 Administrator’s Guide This option is activated when the conference includes more sites than windows in the selected layout. If this option is disabled, the participants will be displayed in the selected video layout without switching. For more information about Profile definition, see "Defining Profiles”...
Page 158: Restricting Content Broadcast To Lecturer
Chapter 2-Additional Conferencing Information Restricting Content Broadcast to Lecturer Content broadcasting can be restricted to the conference lecturer only, when one of the conference participants is set as the lecturer (and not automatically selected by the system). Restricting the Content Broadcast prevents the accidental interruption or termination of H.239 Content that is being shared in a conference.
Page 159: Giving And Cancelling Token Ownership
Polycom RMX 1500/2000/4000 Administrator’s Guide • Content Token ownership is valid until: — It is canceled by an administrator, operator or chairperson using RMX Web Client. — The owner releases it. — The endpoint of the Content Token owner disconnects from the conference.
Page 160: Lecture Mode Monitoring
Chapter 2-Additional Conferencing Information The endpoint receives ownership of the Content Token and an indication icon is displayed in the Role column of the participant’s entry in the Participants list. To cancel token ownership: In the Participants list, right click the endpoint that currently has Content Token ownership.
Page 161 Polycom RMX 1500/2000/4000 Administrator’s Guide When Lecturer View Switching is activated, it enables automatic switching between the conference participants in the lecturer’s video window. The switching in this mode is not determined by voice activation and is initiated when the number of participants exceeds the number of windows in the selected video layout.
Page 162 Chapter 2-Additional Conferencing Information • Designate a new lecturer. • Enable or disable the Lecturer View Switching between participants displayed on the lecturer monitor window by selecting or clearing the Lecturer View Switching check box. • Change the video layout for the lecturer by selecting another video layout.
Page 163: Permanent Conference
Polycom RMX 1500/2000/4000 Administrator’s Guide Permanent Conference A Permanent Conference is an ongoing conference with no pre-determined End Time continuing until it is terminated by an administrator, operator or chairperson. Guidelines • Resources are reserved for a Permanent Conference, only when the conference has become ongoing.
Page 164: Enabling A Permanent Conference
Chapter 2-Additional Conferencing Information Enabling a Permanent Conference The Permanent Conference option is selected in the New Conference, New Meeting Room or New Conference Templates dialog boxes. Permanent Conference New Conference New Meeting Room New Conference Template 2-102...
Page 165: Cascading Conferences
Cascading Conferences Cascading enables administrators to connect one conference directly to one or several conferences, depending on the topology, creating one large conference. The conferences can run on the same MCU or different MCUs. There are many reasons for cascading conferences, the most common are: •...
Page 166: Guidelines
Chapter 3-Cascading Conferences When cascading two conferences, the video layout displayed in the cascaded conference is determined by the selected layout in each of the two conferences. Each of the two conferences will inherit the video layout of the other conference in one of their windows. In order to avoid cluttering in the cascaded window, it is advised to select appropriate video layouts in each conference before cascading them.
Page 167: Flags Controlling Cascade Layouts
Polycom RMX 1500/2000/4000 Administrator’s Guide — Conference line rates should be identical — Content rate should be identical — Same encryption settings • DTMF codes should be defined with the same numeric codes in the IVR services assigned to the cascading conferences •...
Page 168: Dtmf Forwarding
Chapter 3-Cascading Conferences DTMF Forwarding When two conferences are connected over an IP link, DTMF codes from one conference are not forwarded to the second conference with the exception of the following operations that are available throughout the conference and the forwarding of their DTMF codes is not suppressed (i.e. they will apply to both conferences): •...
Page 169: Basic Cascading
Polycom RMX 1500/2000/4000 Administrator’s Guide Basic Cascading In this topology, a link is created between two conferences, usually running on two different MCUs. The MCUs are usually installed at different locations (states/countries) to save long distance charges by connecting each participant to their local MCU, while only the link between the two conferences is billed as long distance call.
Page 170: Dialing Directly To A Conference
Chapter 3-Cascading Conferences For example, MCU B is registered with the gatekeeper using 76 as the MCU prefix. The connection between the two conferences is created when a dial out IP participant is defined (added) to conference A whose dial out number is the dial-in number of the conference or Entry Queue running on MCU B.
Page 171: Automatic Identification Of The Cascading Link
Polycom RMX 1500/2000/4000 Administrator’s Guide Automatic Identification of the Cascading Link In both dialing methods, the system automatically identifies that the dial in participant is an MCU and creates a Cascading Link and displays the link icon for the participant ( ).
Page 172: Guidelines
Chapter 3-Cascading Conferences • Gateway to MCU RMX Gateway A RMX MCU B Figure 5 Gateway to MCU/ MCU to Gateway Topology In this topology, an IP participant calls a conference running on an MCU via a gateway and over an ISDN link. •...
Page 173: Gateway To Gateway Calls Via Isdn Cascading Link
Gatekeepers. • Gateway/MCU calls require definition of IVR Services. For more information see the RMX 1500/2000/4000 Administrator’s Guide, "Defining the IVR Service for Gateway Calls” on page 17-13 In version 7.1, H.239 content protocol is H.263 when sent over ISDN or H.323 Cascading link.
Page 174: Gateway To Mcu Calls Via Isdn Cascading Link
Chapter 3-Cascading Conferences For example: GW A prefix in Gatekeeper - (not used with SIP) Gateway Profile ID in GW A 9999 ISDN Dial-in Number assigned to the Gateway Session Profile GW B 4444103 IP Participant Alias 3456 H.323 participant dials: 229999*4444103 and when prompted for the Destination number enters 3456 followed by the pound key (#) using DTMF codes.
Page 175: Mcu To Mcu Calls Via Isdn Cascading Link
Polycom RMX 1500/2000/4000 Administrator’s Guide Information required that is not part of the dialing string: [Destination Conference ID] - Only if using the Entry Queue on MCU B for routing calls or creating new ad hoc conferences. The ID of the destination conference on MCU B.
Page 176: Rmx Configuration Enabling Isdn Cascading Links
Chapter 3-Cascading Conferences Any DTMF input from conference A is forwarded to the Entry Queue on MCU B to complete the IVR session and enable the move of the participant to the destination conference B. Once the DTMF codes are entered and the IVR session is completed, the participant is connected to the conference and the connection between the conferences is established.
Page 177 Polycom RMX 1500/2000/4000 Administrator’s Guide • Defining the dial-in ISDN participant in MCU B and Dial-out ISDN participant in MCU A (for MCU-to-MCU cascading conferences). A dial out ISDN participant is defined (added) to conference A. The participant’s dial out number is the dial-in number of the Entry Queue or conference running on MCU B (for example 54145106).
Page 178 Chapter 3-Cascading Conferences Table 3-1 Recommended Conference Profile Options Setting (Continued) Line Rate Motion Sharpness Encryption                         ...
Page 179 Polycom RMX 1500/2000/4000 Administrator’s Guide MCU Interoperability Table The following table lists the different MCU and Gateway configurations that are supported or implemented when routing Cascaded ISDN calls. Table 3-2 MCU Interoperability Table Scenario Version(s) RMX MCU User calls via a Gateway to a RMX v.
Page 180 Chapter 3-Cascading Conferences Table 3-2 MCU Interoperability Table (Continued) Scenario Version(s) Codian User calls via a Codian Gateway RMX v. 7.1 Gateway Gateway to a Remote User behind RMX Latest Gateway (user to user) Codian version RMX MCU Radvision User calls via a Radvision RMX v.
Page 181: Suppression Of Dtmf Forwarding
Polycom RMX 1500/2000/4000 Administrator’s Guide • On the Codian gateway Content is not supported with line rates of 128Kbps and below. • When using the following topology: H.323 endpoint ->Codian Gateway -> ISDN Link -> RMX -> H.323 endpoint, the Codian Gateway is unable to send DTMF and the call is disconnected (VNGFE- 3587).
Page 182 Chapter 3-Cascading Conferences System Flag Settings The DTMF_FORWARD_ANY_DIGIT_TIMER_SECONDS flag determines the time period (in seconds) that MCU A will forward DTMF inputs from conference A participants to MCU B. Once the timer expires, most of the DTMF codes (excluding five operations as for IP links) entered in conference A will not be forwarded to conference B.
Page 183: Star Cascading Topology
Polycom RMX 1500/2000/4000 Administrator’s Guide Star Cascading Topology In the Star topology (as well as in the Basic topology), the MCUs are usually installed at different locations (states/countries) and participants connect to their local MCU to facilitate the connection and save long distance call costs.
Page 184 Chapter 3-Cascading Conferences Figure 3-1 Master-Slave Star Cascading Topology • When creating a cascading link between two RMXs: — The RMXs operate in CP (Continuous Presence) mode. • When creating a cascading link between MGCs and RMXs: — The MGCs can only operate in VSW mode. The following table summarizes Video Session Modes line rate options that need to be selected for each conference in the cascading hierarchy according to the cascading topology:...
Page 185 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 4 MIH Cascading – Video Session Mode and Line Rate (Continued) Video Session Topology MCU Type Line Rate Endpoint Mode Level 1 CP - CIF 263 HDX, 768Kb/s, 2Mb/s Level 2 CP - CIF 264...
Page 186 Chapter 3-Cascading Conferences In the Participants pane, click New Participant ( The New Participant - General dialog box is displayed. Define the following parameters: Table 5 New Participant – Dial-out Cascade Link Field Description Display Name Enter the participant name Dialing Direction Select Dial-out.
Page 187 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 5 New Participant – Dial-out Cascade Link (Continued) Field Description Alias Name If you are using the target MCU IP address, enter the Conference ID of the target conference. For example: 24006 If a gatekeeper is used, instead of the IP address,...
Page 188 Chapter 3-Cascading Conferences Click the Advanced tab. In the Cascade field, select: — Slave, if the participant is defined in a conference running on a Slave MCU. — Master, if the participant is defined in a conference running on the Master MCU. Click OK.
Page 189 Polycom RMX 1500/2000/4000 Administrator’s Guide To define a Dial-in Participant as the cascade link: This participant is added to the ongoing conference on the Slave MCU. In the Participants list, click the New Participant button( The New Participant - General dialog box opens.
Page 190 Chapter 3-Cascading Conferences Table 3-1 New Participant – Dial-out Cascade Link (Continued) Field Description Alias Type Select E.164 (digits 0-9, *, #). Click the Advanced tab. The Advanced tab opens. In the Cascaded Link field, select: — Slave, if the participant is defined in a conference running on a Slave MCU.
Page 191: Cascading Via Entry Queue
Polycom RMX 1500/2000/4000 Administrator’s Guide Cascading via Entry Queue The link between the two conferences is created when a participant that is defined as a dial-out cascaded link in one conference (Conference A) connects to the second conference (Conference B) via a special cascaded Entry Queue (EQ).
Page 192: Enabling Cascading
Chapter 3-Cascading Conferences Enabling Cascading Cascading two conferences requires that the following procedures are implemented: • Creating the cascade-enabled Entry Queue A cascade-enabled Entry Queue must be created in the MCU hosting the destination conference (Conference B). The cascade-enabled Entry Queue is used to establish the dial-in link between the destination conference and the linked conference and bypassing standard Entry Queue, IVR prompt and video slide display.
Page 193 Polycom RMX 1500/2000/4000 Administrator’s Guide Define the standard Entry Queue parameters (as described in Chapter 3). In the Cascade field, select Master or Slave depending on the Master/ Slave relationship. — Set this field to Master if the Entry Queue is defined on the MCU that is at the center of the topology and other conferences dial into it (acting as the Master).
Page 194: Creating The Dial-Out Cascaded Link
Chapter 3-Cascading Conferences Creating the Dial-out Cascaded Link The dial-out link (participant) is created or added in the linked conference (Conference A). The dial-out string defined for the participant is the dialing string required to connect to the destination conference (Conference B) Entry Queue defined on the MCU hosting the destination cascaded conference.
Page 195 Polycom RMX 1500/2000/4000 Administrator’s Guide There are two methods to define the dialing string: Using the MCU’s IP Address and the Alias string. Using only the Alias string (requires a gatekeeper). Method A (If no gatekeeper is used): In the IP Address field, enter the IP address of the Signaling Host of the MCU hosting the destination conference (in the example, MCU B).
Page 196: Enabling Cascaded Conferences Without Password
Chapter 3-Cascading Conferences In the Cascade field, select: — Slave, if the participant is defined in a conference running on a Slave MCU and will connect to the Master MCU (in the center of the topology). — Master, if the participant is defined in a conference running on the Master MCU (in the center of the topology) dialing from the Master MCU to the Slave MCU.
Page 197: Monitoring Star Cascaded Conferences
Polycom RMX 1500/2000/4000 Administrator’s Guide To enable cascaded links to connect without a password: In the RMX web client connected to MCU A (where the linked conference is running), click Setup>System Configuration. The System Flags dialog box opens. Set the...
Page 198: The Mgc To The Conference Running On The Rmx
Chapter 3-Cascading Conferences The Conferences list panes in each of the two conferences will display a cascaded conference icon ( ) indicating that a conference running on the MCU is presently cascading with another conference running on the same or another MCU. The cascaded conference icon will be displayed for a short period of time and then disappear.
Page 199 Polycom RMX 1500/2000/4000 Administrator’s Guide In the Advanced tab’s Node Type field, select MCU. Click OK. 3-35...
Page 200: Cascading Conferences - H.239-Enabled Mih Topology
Chapter 3-Cascading Conferences Cascading Conferences - H.239-enabled MIH Topology H.239 Multi-Hierarchy (MIH) cascading is available to RMX users enabling them to run very large conferences on different MCUs in multiple levels of Master-Slave relationships using an H.323 connection. Multi-Hierarchy (MIH) Cascading is implemented where the cascaded MCUs reside on different networks, whereas Star Topology Cascading requires that all cascaded MCUs reside on the same network.
Page 201: Mih Cascading Guidelines
Polycom RMX 1500/2000/4000 Administrator’s Guide • DST MCS 4000 MCUs connect as endpoints to the RMXs or MGCs on higher levels. Level 1 Level 2 Level 3 Level 4 For more information about this DST MCS 4000 configuration, see the relevant MGC documentation.
Page 202 Chapter 3-Cascading Conferences Conference A Master of Conferences B and C Cascade Links Conference B Conference C Slave Conference of A Slave Conference of A Master of Conferences D and E Master of Conferences F and G Participant Connections Conferences F & G Conferences D &...
Page 203: H.239 Content Sharing
Polycom RMX 1500/2000/4000 Administrator’s Guide The following table summarizes Video Session Modes line rate options that need to be selected for each conference in the cascading hierarchy according to the cascading topology: Table 3-2 MIH Cascading – Video Session Mode and Line Rate...
Page 204: Setting Up Mih Cascading Conferences
Chapter 3-Cascading Conferences • The following table lists the bit rate allocated to the Content channel from the video channel in each of the three Content modes: Table 3-3 Bit Rate Allocation to Content Channel Conf Kbps 1024 1472 1920 / Mode Graphics Hi-res...
Page 205 Polycom RMX 1500/2000/4000 Administrator’s Guide • Create the Master and Slave conferences, defining the appropriate line rate and whether it is a CP conference or HD Video Switching conference. • Create a cascade-enabled Entry Queue for dial-in connections (you create it once for all cascading links using the same line rate).
Page 206 Chapter 3-Cascading Conferences Table 3-4 Set up Procedures according to the Dialing Direction Dialing RMX Level 1 RMX Level 2 Direction Define the cascade-enabled Level 2 Entry Queue, setting it as Master. Define the conference line Define the conference line Level 1 rate and Video Session rate and Video Session Mode...
Page 207 Polycom RMX 1500/2000/4000 Administrator’s Guide The New Entry Queue dialog box is displayed. Define the Entry Queue parameters as for a standard Entry Queue. For more information about Entry Queue parameters, see the RMX 1500/2000 Administrator’s Guide, Entry Queues on page 5-1.
Page 208 Chapter 3-Cascading Conferences Creating the Cascaded Conferences The table below lists the line rates that should be used when defining the conference Profiles for cascaded conferences on the RMX on both Level 1 and Level 2. The video settings will be automatically selected by the system, however, if HD Video Switching is used, it must be selected in the conference Profiles.
Page 209 Polycom RMX 1500/2000/4000 Administrator’s Guide The New Participant - General dialog box is displayed. Define the following parameters: Table 3-6 New Participant – Dial-out Cascade Link Field Description Display Name Enter the participant name Dialing Direction Select Dial-out. Type Select H.323.
Page 210 Chapter 3-Cascading Conferences Table 3-6 New Participant – Dial-out Cascade Link (Continued) Field Description Alias Name If you are using the target MCU IP address, enter the dial string made up of the ID of the cascade enabled Entry Queue and the Conference ID as follows: <Cascade_Enabled_Entry_Queue_ID>...
Page 211: Mgc To Rmx Cascading
Polycom RMX 1500/2000/4000 Administrator’s Guide Click the Advanced tab. In the Cascade field, select: — Slave, if the participant is defined in a conference running on a Slave MCU. — Master, if the participant is defined in a conference running on the Master MCU.
Page 212 2 Depending on the dialing direction, the following procedures must be performed: Table 3-7 Set up Procedures according to the Dialing Direction Dialing RMX 1500/2000/4000 MGC Level 1 Direction Level 2 MGC to Set the appropriate flags Set the appropriate flags (done (done once only).
Page 213 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 3-7 Set up Procedures according to the Dialing Direction Dialing RMX 1500/2000/4000 MGC Level 1 Direction Level 2 RMX to Set the appropriate flags Set the appropriate flags (done (done once only) once only) Define the cascade-enabled Entry Queue.
Page 214 Chapter 3-Cascading Conferences — ENABLE_H239_ANNEX_T=YES This flag should be set to the same value (YES/NO) as the settings of the RMX flag H263_ANNEX_T To use MIH Cascade in the MGC, the Conference Numeric ID routing mode must be used. It is determined when the system.cfg flag in the GREET AND GUIDE/IVR section is set to QUICK_LOGIN_VIA_ENTRY_QUEUE=NO.
Page 215 Polycom RMX 1500/2000/4000 Administrator’s Guide For more details on the definition of new Entry Queues refer to the MGC Manager User’s Guide, Volume II, Chapter 1, “Ad Hoc Auto Cascading and Cascading Links”. Click OK. Creating the Dial-out Link between the Conference Running on the...
Page 216 Chapter 3-Cascading Conferences Method B (Using a gatekeeper): In the Alias Name field, enter the Prefix of MCU B, EQ ID, Destination Conference ID, and Password, as follows: MCU Prefix EQ ID##Conference ID##Password (Password is optional) For Example: 9251002##12001##1234 MCU Prefix as Password (optional) registered in the Cascade-enabled...
Page 217 Polycom RMX 1500/2000/4000 Administrator’s Guide Setting the Flags on the RMX When running conferences in mixed environment (RMX and MGC) there may be small differences between the line rates each MCU is sending. In the RMX 2000/4000, several flags must be set to ensure that these differences will not cause the cascaded link to connect as Secondary and that Content flows correctly between the cascaded conferences.
Page 218 Chapter 3-Cascading Conferences If the MGC is dialing the RMX and the cascaded link connects to the conference via the Cascade-enabled Entry Queue without being prompted for the conference password, set the flag to YES as follows: — ENABLE_CASCADED_LINK_TO_JOIN_WITHOUT_PASSWO RD=YES Click OK.
Page 219 Polycom RMX 1500/2000/4000 Administrator’s Guide Defining the Cascading Conferences The table below lists the line rates and the video settings that should be used when defining the conferences on the MGC. The same line rates should be selected when defining the Conference Profiles on the RMX, as well as whether the conference is HD Video Switching.
Page 220 Chapter 3-Cascading Conferences The New Participant - General dialog box is displayed. In the Name field, enter a participant name. In the Dialing Direction field, select Dial-out. In the Type list field, verify that H.323 is selected. There are two methods to define the dialing string: Using the MCU’s IP Address and the Alias string.
Page 221 Polycom RMX 1500/2000/4000 Administrator’s Guide Method B (Using a gatekeeper): In the Alias Name field, enter the MGC Prefix as registered in the gatekeeper, EQ ID, Destination Conference ID, and Password, as follows: MGC Prefix EQ ID##Conference ID##Password (Password is...
Page 222: Starting And Monitoring Mih Cascading Conferences
Chapter 3-Cascading Conferences Starting and Monitoring MIH Cascading Conferences MIH cascading conferences are started in the same way as standard conferences. • Cascade enabled dial-out link participants on RMX MCUs are connected automatically. • Cascade enabled dial-out link participants on MGC MCUs must be connected manually.
Page 223 Polycom RMX 1500/2000/4000 Administrator’s Guide To monitor cascading enabled conferences: In the Conferences List pane, select all the MIH Cascading enabled conferences. All the MIH Cascading conference participants are displayed: Conferences List Pane with all MIH Cascading Enabled Conferences and Cascade Enabled Entry Queues Selected...
Page 224: Viewing Participant Properties
In the Participants List pane, double-click or right-click and select Participant Properties of the desired Dial-out linked participant. The Participant Properties dialog box is displayed. For more information see the RMX 1500/2000/4000 Administrator’s Guide, "Participant Level Monitoring” on page 11-17. 3-60...
Page 225: Meeting Rooms
"Lecture Mode” on page 2-94. All Meeting Rooms are based on a Profile. The maximum of number of Meeting Rooms that can be defined is: • RMX 1500 — 1000 • RMX 2000 — 1000 • RMX 4000 — 2000...
Page 226 Chapter 4-Meeting Rooms The system is shipped with four default Meeting Rooms as shown in Table 4-1. Table 4-1 Default Meeting Rooms List Meeting Room Name Default Line Rate Maple_Room 1001 384 Kbps Oak_Room 1002 384 Kbps Juniper_Room 1003 384 Kbps Fig_Room 1004 384 Kbps...
Page 227: Meeting Rooms List
Polycom RMX 1500/2000/4000 Administrator’s Guide Meeting Rooms List Meeting Rooms are listed in the Meeting Room list pane. To list Meeting Rooms: >> In the RMX Management pane, in the Frequently Used list, click the Meeting Rooms button The Meeting Rooms List is displayed.
Page 228 Chapter 4-Meeting Rooms Table 4-2 Meeting Rooms List Columns (Continued) Field Description Display Name An active video Meeting Room that was (cont.) activated when the first participant connected to (green) A passive video Meeting Room that is waiting to be activated. (gray) Routing Name The ASCII name that registers conferences, Meeting Rooms,...
Page 229: Meeting Room Toolbar & Right-Click Menu
Polycom RMX 1500/2000/4000 Administrator’s Guide Table 4-2 Meeting Rooms List Columns (Continued) Field Description Profile Displays the name of the Profile assigned to the Meeting Room. For more information, see "Conference Profiles” on page 1-1. The status of registration with the SIP server: Registration •...
Page 230 Chapter 4-Meeting Rooms Table 4-3 Meeting Room Toolbar and Right-click Menus Toolbar Right-click Description button menu Delete Meeting Select any Meeting Room and then click this Room button to delete the Meeting Room. Dial out to participants assigned to a Meeting Room will only start when the dial in participant who has activated it has completed the connection process and the Meeting Room has become an ongoing conference.
Page 231: Creating A New Meeting Room
The definition procedure is the same as for the new conference (with the exception of Reserved Resources for Audio and Video participants). For more information, see the RMX 1500/2000/4000 Getting Started Guide, "Starting a Conference from the Conferences Pane” on page 3-16.
Page 232 Chapter 4-Meeting Rooms...
Page 233: Entry Queues, Ad Hoc Conferences And Sip Factories
Entry Queues to which an ISDN/PSTN dial-in number is assigned. The maximum of number of Entry Queues that can be defined is: • RMX 1500 — 40 • RMX 2000 — 40 • RMX 4000 — 80...
Page 234 PSTN Network Services. The dial-in number must be communicated to the ISDN or PSTN dial-in participants. The Entry Queue can also be used as part of the Gateway to Polycom® Distributed Media Application™ (DMA™) 7000 solution for connecting Audio only PSTN, ISDN, SIP and H.323 endpoints to DMA™ 7000.
Page 235 Polycom RMX 1500/2000/4000 Administrator’s Guide Default Entry Queue properties The system is shipped with a default Entry Queue whose properties are: Table 5-1 Default Entry Queue Properties Parameter Value Display Name DefaultEQ The user can change the name if required.
Page 236: Defining A New Entry Queue
Chapter 5-Entry Queues, Ad Hoc Conferences and SIP Factories Defining a New Entry Queue You can modify the properties of the default Entry Queue and define additional Entry Queues to suit different conferencing requirements. To define a new Entry Queue: In the RMX Management - Rarely Used pane, click Entry Queues.
Page 237 Polycom RMX 1500/2000/4000 Administrator’s Guide In the Entry Queues list pane, click the New Entry Queue button. The New Entry Queue dialog box opens. Define the following parameters: Table 5-2: Entry Queue Definitions Parameters Option Description Display Name The Display Name is the conferencing entity name in native language character sets to be displayed in the RMX Web Client.
Page 238 Chapter 5-Entry Queues, Ad Hoc Conferences and SIP Factories Table 5-2: Entry Queue Definitions Parameters (Continued) Option Description Display Name • European and Latin text length is approximately (cont.) half the length of the maximum. • Asian text length is approximately one third of the length of the maximum.
Page 239 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 5-2: Entry Queue Definitions Parameters (Continued) Option Description Entry Queue The default Entry Queue IVR Service is selected. If IVR Service required, select an alternate Entry Queue IVR Service, which includes the required voice prompts, to guide participants during their connection to the Entry Queue.
Page 240: Listing Entry Queues
Chapter 5-Entry Queues, Ad Hoc Conferences and SIP Factories Table 5-2: Entry Queue Definitions Parameters (Continued) Option Description ISDN/PSTN The default Network Service is automatically selected. Network Service To select a different ISDN/PSTN Network Service in the service list, select the name of the Network Service.
Page 241: Modifying The Eq Properties
Polycom RMX 1500/2000/4000 Administrator’s Guide Modifying the EQ Properties To modify the EQ: >> In the Entry Queues pane, either double-click or right-click and select Entry Queue Properties of the selected Entry Queue in the list. The Entry Queue Properties dialog box is displayed. All the fields may be modified except Routing Name.
Page 242: Ivr Provider Entry Queue (Shared Number Dialing)
Provider only is created. This Entry Queue does not forward calls to conferences running on the RMX and its main functionality is to provide IVR services. Call Flow The SIP participant dials the DMA Virtual Entry Queue number, for example 1000@dma.polycom.com. 5-10...
Page 243: Guidelines
Polycom RMX 1500/2000/4000 Administrator’s Guide The DMA forwards the SIP call to the RMX, to a special Entry Queue that is configured as IVR Service Provider Only. The participant is prompted to enter the conference ID using DTMF codes. Once the participant enters the conference ID, the conference ID is...
Page 244 Chapter 5-Entry Queues, Ad Hoc Conferences and SIP Factories Entry Queue >> In the New Entry Queue dialog box, select IVR Service Provider Only. — Enter the Entry Queue ID that will be used by the DMA to forward the SIP calls to this Entry Queue. —...
Page 245: Sip Factories
Polycom RMX 1500/2000/4000 Administrator’s Guide SIP Factories A SIP Factory is a conferencing entity that enables SIP endpoints to create Ad Hoc conferences. The system is shipped with a default SIP Factory, named DefaultFactory. When a SIP endpoint calls the SIP Factory URI, a new conference is automatically created based on the Profile parameters, and the endpoint joins the conference.
Page 246 Chapter 5-Entry Queues, Ad Hoc Conferences and SIP Factories Define the following parameters: Table 5-3: New Factory Properties Option Description Display Name Enter the SIP Factory name that will be displayed. The Display Name is the conferencing entity name in native language character sets to be displayed in the RMX Web Client.
Page 247 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 5-3: New Factory Properties (Continued) Option Description Profile The default Profile is selected by default. If required, select the conference Profile from the list of Profiles defined in the MCU. A new conference is created using the parameters defined in the Profile.
Page 248: Sip Registration & Presence For Entry Queues And Sip Factories
Chapter 5-Entry Queues, Ad Hoc Conferences and SIP Factories SIP Registration & Presence for Entry Queues and SIP Factories Entry Queues and SIP Factories can be registered with SIP servers. This enables Office Communication Server or LYNC server client users to see the availability status (Available or Offline) of these conferencing entities and to connect to them directly from the Buddy List.
Page 249: Monitoring Registration Status
Polycom RMX 1500/2000/4000 Administrator’s Guide Monitoring Registration Status The SIP registration status can be viewed in the Entry Queue or SIP Factory list panes. The following statuses are displayed: • Not configured - Registration with the SIP Server was not enabled in the Conference Profile assigned to the Entry Queue or SIP Factory.
Page 250: Ad Hoc Conferencing
Gateway to Polycom® Distributed Media Application™ (DMA™) 7000 enables audio only PSTN, ISDN (video endpoints using only their audio channels), SIP and H.323 calls to connect to the Polycom DMA 7000 via gateway sessions running on the RMX. Each RMX conference acting as a gateway session includes one connection to the endpoint and another connection to the DMA.
Page 251: Address Book
RMX 2000 — 4000 • RMX 4000 — 4000 When using the Polycom CMA Global Address Book, all entries are listed. Importing and exporting of Address Books enables organizations to seamlessly distribute up-to-date Address Books to multiple RMX units. It is not possible to distribute Address Books to external databases running on applications such as Polycom’s ReadiManager (SE200) or Polycom CMA.
Page 252: Viewing The Address Book
Chapter 6-Address Book Viewing the Address Book You can view the participants currently defined in the Address Book. The first time the RMX Web Client is accessed, the Address Book pane is displayed. Anchor Pin Address Book pane Displaying and Hiding the Address Book The Address Book can be hidden it by clicking the anchor pin ( ) button in the pane header.
Page 253 Polycom RMX 1500/2000/4000 Administrator’s Guide Click the tab to re-open the Address Book. Click tab to open Address Book The following information is displayed for each participant. The fields displayed vary accordingly, when viewing the full display or the docked Address Book pane.
Page 254: Adding A Participant To The Address Book
Chapter 6-Address Book Adding a Participant to the Address Book Adding participants to the Address Book can be performed by the following methods: • Directly in the Address Book. • Moving or saving a participant from an ongoing conference to the Address Book.
Page 255 ASCII). This name can also become the endpoint name that is displayed in the video layout. For more details about endpoint (site) names, see the RMX 1500/2000/4000 Getting Started Guide, “"Text Indication in the Video Layout” on page 3-42”. Note: This field is displayed in all tabs.
Page 256 Chapter 6-Address Book Table 6-2 New Participant – General Properties (Continued) Field Description Dialing Direction Select the dialing direction: • Dial-in – The participant dials in to the conference. • Dial-out – The MCU dials out to the participant. Notes: •...
Page 257 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 6-2 New Participant – General Properties (Continued) Field Description Alias Name/Type If you are using the endpoint’s alias and not the IP (H.323 Only) address, first select the type of alias and then enter the endpoint’s alias:...
Page 258 Chapter 6-Address Book Table 6-2 New Participant – General Properties (Continued) Field Description Extension/ Dial-out participants that connect to an external device Identifier String such as Cascaded Links or Recording Links may be required to enter a conference password or an identifying string to connect.
Page 259 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 6-2 New Participant – General Properties (Continued) Field Description SIP Address/ Select the format in which the SIP address is written: Type • SIP URI - Uses the format of an E-mail address, (SIP Only) typically containing a user name and a host name: sip:[user]@[host].
Page 260 Chapter 6-Address Book Define the following Advanced parameters: IP/SIP Participant ISDN/PSTN Participant Table 6-3 New Participant – Advanced Properties Field Description Video Bit Rate / The Auto check box is automatically selected to use Auto the Line Rate defined for the conference. (IP Only) Note: This check box cannot be cleared when defining a new participant during an ongoing...
Page 261 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 6-3 New Participant – Advanced Properties (Continued) Field Description Video Protocol Select the video compression standard that will be forced by the MCU on the endpoint when connecting to the conference: H.261, H.263, H.264 or RTV.
Page 262 Chapter 6-Address Book Table 6-3 New Participant – Advanced Properties (Continued) Field Description Cascaded Link If this participant is used as a link between (IP Only) conferences select: • Slave, if the participant is defined in a conference running on a Slave MCU. •...
Page 263: Adding A Participant From An Ongoing Conference To The Address Book
Polycom RMX 1500/2000/4000 Administrator’s Guide Adding a Participant from an Ongoing Conference to the Address Book You can add a participant to the Address Book directly from an ongoing conference. To add a participant from the conference to the Address Book:...
Page 264: Modifying Participants In The Address Book
Chapter 6-Address Book Modifying Participants in the Address Book When required, you can modify the participant’s properties. To modify participant properties in the Address Book: In the Address Book pane, double-click the participant’s icon or right- click the participant’s name and click Participant Properties. The Participant’s Properties window is displayed.
Page 265: Deleting Participants From The Address Book
Polycom RMX 1500/2000/4000 Administrator’s Guide Deleting Participants from the Address Book To delete participants from the Address Book: In the Address Book pane select the participant to delete. Click the Delete Participant ( ) button or right-click and then click the Delete Participant option.
Page 266: Filtering The Address Book
Chapter 6-Address Book Filtering the Address Book Filtering applies pattern matching criteria to the information in the Address Book entries, enabling you to select and work with a subset of Address Book entries. Filtering can be applied to one or multiple Address Book fields at a time. To filter an address book field: In the Address Book field that you want to filter, click the filter ( ) button.
Page 267 Polycom RMX 1500/2000/4000 Administrator’s Guide Example: If the user selects 213 as the matching pattern, the filtered Address Book is displayed as follows: 1 Entry Matching “213” in Filtered Address Book Selected Field Active Filter Indicator Filtered Field To clear the filter and display all entries: In the filtered Address Book field heading, click the Active Filter indicator.
Page 268: Participant Groups
Chapter 6-Address Book Participant Groups A group is a predefined collection of participants. A group provides an easy way to connect a combination of endpoints to a conference. For example, if you frequently conduct conferences with the marketing department, you can create a group called “Marketing Team” that contains the endpoints of all members of the marketing team.
Page 269: Deleting A Group From The Address Book
Polycom RMX 1500/2000/4000 Administrator’s Guide Add participants to the Group by doing one of the following: Click the Add from Address Book button to display the Participants Address Book dialog box. Select the desired endpoints to include in the Group and click Add. Multiple selections of participants are enabled.
Page 270: Modifying A Group In The Address Book
Chapter 6-Address Book Modifying a Group in the Address Book To Modify a Group: In the Address Book pane, double-click the Group icon ( ) or right-click the Group and then click Properties. The Group Properties dialog box will be displayed. The following operation can be performed: Rename Group –...
Page 271: Importing And Exporting Address Books
Polycom RMX 1500/2000/4000 Administrator’s Guide Importing and Exporting Address Books Address Books are proprietary Polycom data files that can only be distributed among RMX units. The Address Books are exported in XML format, which are editable offline. If no name is assigned to the exported Address Book, the default file name is: EMA.DataObjects.OfflineTemplates.AddressbookContent_.xml...
Page 272: Importing An Address Book
Chapter 6-Address Book Importing an Address Book To Import and Address Book: In the Address Book pane, click the Import Address Book ( ) button or right-click an empty area in the pane and then click Import Address Book. The Import Address Book dialog box is displayed. Enter the path from which to import the Address Book or click the Browse button.
Page 273: Integrating The Polycom Cma™ Address Book With The Rmx
Polycom RMX 1500/2000/4000 Administrator’s Guide Integrating the Polycom CMA™ Address Book with the RMX The Polycom CMA™ application includes a Global Address Book with all registered endpoints. This address book can be used by the RMX to add participants to conferences.
Page 274 Chapter 6-Address Book The System Flags - MCMS_PARAMETERS_USER dialog box opens. Modify the values of the following flags: For more information, see "Modifying System Flags” on page 19-6. In versions 3.0 and earlier, these flags have to be manually added to the MCMS_PARAMETERS_USER dialog box.
Page 275 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 6-4 System Flags for CMA Address Book Integration (Continued) Flag Description EXTERNAL_ Version 4.x and earlier - enter the IP address of the CONTENT_IP CMA server. For example: 172.22.185.89. Version 5.0.x and version 6.0.x - enter the IP address of the CMA server in the format: http://[IP address of the CMA server].
Page 276 Chapter 6-Address Book 6-26...
Page 277: Reservations
Scheduled conferences (Reservations) can occur once or repeatedly, and the recurrence pattern can vary. The maximum number of reservations per RMX are: • RMX 1500 - 2000 • RMX 2000 - 2000 • RMX 4000 - 4000...
Page 278: Resources
• The maximum number of participants per reservation is determined by the availability of system resources: — RMX 1500 MPMx-Q Mode: 90 (25 video). — RMX 1500 MPMx-S Mode: 180 (45 video). — RMX 1500 MPMx-D Mode: 360 (90 video) —...
Page 279: Reservations
Polycom RMX 1500/2000/4000 Administrator’s Guide Profile and up to the maximum system video resolution specified by the Resolution Configuration dialog box. If the RMX is in MPM+ or MPMx Mode and Fixed Capacity Mode is selected, the number of resources allocated to this type of video participant (CIF, SD, HD) is also checked.
Page 280: Using The Reservation Calendar
Chapter 7-Reservations • A Profile that is assigned to a Reservation cannot be deleted. • Reservations are backed up and restored during Setup > Software Management >Backup /Restore Configuration operations. For more information see "Banner Display and Customization” on page 19-107. •...
Page 281: Toolbar Buttons
Polycom RMX 1500/2000/4000 Administrator’s Guide Toolbar Buttons The toolbar buttons functions are described in Table 7-1. Table 7-1 Reservations – Toolbar Button Description Create a new reservation. The date and time of the New Reservation new reservation is set according to the highlighted blocks on the Reservations.
Page 282: Week View
Chapter 7-Reservations In all views the Main Window List Pane header displays the total number of reservations in the system. Total number of reservations Week View By default the Reservations is displayed in Week view with the current date highlighted in orange. Day View A single day is displayed.
Page 283: List View
Polycom RMX 1500/2000/4000 Administrator’s Guide List View List View does not have a calendar based format. All Reservations are listed by: • Display Name • End Time • • Status • Internal ID • Conference Password • Start Time •...
Page 284: Changing The Calendar View
Chapter 7-Reservations Changing the Calendar View To change between Week and Day views: >> In Week View: In the Reservations toolbar, click Show Day ( ) to change to Day View. In Day View: In the Reservations toolbar, click Show Week ( ) to change to Week View.
Page 285 Polycom RMX 1500/2000/4000 Administrator’s Guide To view Today (the current date): >> In Week View or Day View, in the Reservations toolbar, click the Today ) button to have the current date displayed within the selected view. Week View Day View...
Page 286: Scheduling Conferences Using The Reservation Calendar
Chapter 7-Reservations symbol is displayed in the column heading indicating that the list is sorted by this field, as well as the sort order. Optional. Click on the column heading to toggle the column’s sort order. To return to Calendar View: >>...
Page 287 Polycom RMX 1500/2000/4000 Administrator’s Guide Method I – To create a reservation with default duration of 1 hour: >> In the Reservations toolbar, click the New Reservation ( ) button to create a reservation of 1 hour duration. Method II – To create a reservation with default duration of ½ hour: >>...
Page 288 Chapter 7-Reservations The New Reservation – General tab dialog box opens. All the fields are the same as for the New Conference – General tab, described in the RMX 1500/2000/4000 Getting Started Guide, "General Tab” on page 3-17. Table 7-2 New Reservation –...
Page 289 Polycom RMX 1500/2000/4000 Administrator’s Guide When a Conference Profile is assigned to a Meeting Room or a Reservation, the Profile’s parameters are not embedded in the Reservation, and are taken from the Profile when the reservation becomes an ongoing conference.
Page 290 Chapter 7-Reservations Adjust the new reservation’s schedule by modifying the fields as described in Table 7-3. Table 7-3 New Reservation – Schedule Tab Field Description Start Time Select the Start Time The Start/End Times of the of the Reservation. Reservation are initially taken from the time slot selected in the Reservation Calendar.
Page 291 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 7-3 New Reservation – Schedule Tab (Continued) Field Description Recurrence Daily If Daily is selected, the system automatically Pattern selects all the days of the week. To de-select days (for example, weekends) clear their check boxes.
Page 292 Chapter 7-Reservations Table 7-3 New Reservation – Schedule Tab (Continued) Field Description A series of Reservations can be set to end after a specified number of occurrences or by a specific date. Select one of the following methods of terminating the series of Reservations: End After End After: x Occurrences - Ends a recurring series of Reservations after a specific number (x) of occurrences.
Page 293 Optional. Add participants from the Participants Address Book. For more information see "Meeting Rooms” on page and the RMX 1500/2000/4000 Getting Started Guide, "To add participants from the Address Book:” on page 3-26. Optional. Add information to the reservation. Information entered in the Information tab is written to the Call Detail Record (CDR) when the reservation is activated.
Page 294: Managing Reservations
Chapter 7-Reservations Managing Reservations Reservations can be accessed and managed via all the views of the Reservations List. Guidelines • The Recurrence Pattern fields in the Schedule tab that are used to create multiple occurrences of a Reservation are only displayed when the Reservation and its multiple occurrences are initially created.
Page 295 Polycom RMX 1500/2000/4000 Administrator’s Guide The cursor changes to a vertical double arrow ( ) when it is moved over the top and bottom sides of the square. Click & Drag to Change Start Time Click & Drag to Move Reservation Click &...
Page 296: Deleting Reservations
Chapter 7-Reservations To View or Modify Reservations using the Reservation Properties dialog box: In the Reservations List, navigate to the reservation (or its recurrences) you want to view, using the Show Day, Show Week, Today, Back, Next or List buttons. Double-click, or right-click and select Reservation Properties, to select the reservation to be viewed or modified.
Page 297: Searching For Reservations Using Quick Search
Polycom RMX 1500/2000/4000 Administrator’s Guide A confirmation dialog box is displayed. Select Delete the series. Click OK. All occurrences of the Reservation are deleted. Searching for Reservations using Quick Search Quick Search is available only in List View. It enables you to search for Reservations by Display Name.
Page 298 Chapter 7-Reservations Right -click the Reservation’s entry in the list and select a menu option to view, modify or delete the Reservation. To clear the search and display all reservations: Clear the Quick Search field. Click Search. All Reservations are displayed. 7-22...
Page 299: Operator Assistance & Participant Move
Operator Assistance & Participant Move RMX users (operators) assistance to participants is available when: • Participants have requested individual help (using *0 DTMF code) during the conference. • Participants have requested help for the conference (using 00 DTMF code) during the conference. •...
Page 300: Operator Conferences
Chapter 8-Operator Assistance & Participant Move Operator Conferences An Operator conference is a special conference that enables the RMX user acting as an operator to assist participants without disturbing the ongoing conferences and without being heard by other conference participants. The operator can move a participant from the Entry Queue or ongoing conference to a private, one-on-one conversation in the Operator conference.
Page 301: Defining The Components Enabling Operator Assistance
Polycom RMX 1500/2000/4000 Administrator’s Guide • Once running, the RMX user can add new participants or move participants from other conferences to this conference. The maximum number of participants in an Operator conference is the same as in standard conferences.
Page 302: Defining A Conference Ivr Service With Operator Assistance Options
Chapter 8-Operator Assistance & Participant Move • IVR Service (Entry Queue and Conference) in which Operator Assistance options are enabled. • A Conference Profile with the Operator Conference option enabled. • An active Operator conference with a connected Operator participant. Defining a Conference IVR Service with Operator Assistance Options In the RMX Management pane, expand the Rarely Used list and click...
Page 303 Polycom RMX 1500/2000/4000 Administrator’s Guide Click the Conference Chairperson tab. The New Conference IVR Service - Conference Chairperson dialog box opens. If required, enable the chairperson functionality and select the various voice messages and options for the chairperson connection. For more information, see Table 15-4, “New Conference IVR Service Properties - Conference Chairperson Options and Messages,”...
Page 304 Chapter 8-Operator Assistance & Participant Move The New Conference IVR Service - DTMF Codes dialog box opens. The default DTMF codes for the various functions that can be performed during the conference by all participants or by the chairperson are listed. For the full list of the available DTMF codes, see Table 15-10, “New Conference IVR Service Properties - DTMF Codes,”...
Page 305: Defining An Entry Queue Ivr Service With Operator Assistance Options
Polycom RMX 1500/2000/4000 Administrator’s Guide The Operator Assistance dialog box opens. 21 Select Enable Operator Assistance to enable operator assistance when the participant requires or requests help during the connection process to the conference or during the conference. 22 In the Operator Assistance Indication Message field, select the audio message to be played when the participant requests or is waiting for the operator’s assistance.
Page 306 Chapter 8-Operator Assistance & Participant Move Define the Entry Queue IVR Service Global parameters. For more information, see Table 15-11, “Entry Queue IVR Service Properties - Global Parameters,” on page 15-29. Click the Welcome tab. The New Entry Queue IVR Service - Welcome dialog box opens. Define the system behavior when the participant enters the Entry Queue.
Page 307: Defining A Conference Profile For An Operator Conference
Polycom RMX 1500/2000/4000 Administrator’s Guide 13 In the Operator Assistance Indication Message field, select the audio message to be played when the participant requests or is waiting for operator’s assistance. If the audio file was not uploaded prior to the definition of the IVR Service or if you want to add new audio files, click Add Message File to upload the appropriate audio file to the RMX.
Page 308 Chapter 8-Operator Assistance & Participant Move Define the Profile name and, if required, the Profile general parameters: Table 8-1 New Profile - General Parameters Field/Option Description Display Name Enter a unique Profile name, as follows: • English text uses ASCII encoding and can contain the most characters (length varies according to the field).
Page 309 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 8-1 New Profile - General Parameters (Continued) Field/Option Description High Definition If the Operator Conference option is selected, this Video Switching option is disabled, and the selection is cleared. When selected, the conference is ultra-high quality...
Page 310 Chapter 8-Operator Assistance & Participant Move The New Profile – Advanced dialog box opens. Define the following parameters: Table 8-2 New Profile - Advanced Parameters Field/Option Description Encryption Select this check box to activate encryption for the conference. For more information, see "Message Overlay”...
Page 311 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 8-2 New Profile - Advanced Parameters (Continued) Field/Option Description Auto Terminate When selected (default), the conference automatically ends when the termination conditions are met: Before First Joins — No participant has connected to a conference during the n minutes after it started.
Page 312 Chapter 8-Operator Assistance & Participant Move The New Profile – Video Quality dialog box opens. Define the following parameters: Table 8-3 New Profile - Video Quality Parameters Field/Option Description People Video Definition Video Quality Depending on the amount of movement contained in the conference video, select either: •...
Page 313 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 8-3 New Profile - Video Quality Parameters (Continued) Field/Option Description Video Clarity™ When enabled (default), Video Clarity applies video enhancing algorithms to incoming video streams of resolutions up to and including SD. Clearer images...
Page 314: Defining An Ongoing Operator Conference
13 Select the IVR Service and if the conference requires a chairperson. 14 Optional. Click the Recording tab to enable conference recording with Polycom RSS 2000. 15 Define the various recording parameters. for details, see Table 1-7, “Profile Properties - Recording Parameters,” on page 1-32.
Page 315 Polycom RMX 1500/2000/4000 Administrator’s Guide In the Profile field, select a Profile in which the Operator Conference option is selected. Upon selection of the Operator Conference Profile, the Display Name is automatically taken from the RMX User Login Name. This name cannot be modified.
Page 316 Chapter 8-Operator Assistance & Participant Move Define the following parameters: Table 8-4 New Conference – General Options Field Description Duration Define the duration of the conference in hours using the format HH:MM (default 01:00). Notes: • The Operator conference is automatically extended up to a maximum of 168 hours.
Page 317 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 8-4 New Conference – General Options (Continued) Field Description Chairperson Leave this field empty when defining an Operator Password conference. Reserve Enter the number of video participants for which the Resources for system must reserve resources.
Page 318: Saving An Operator Conference To A Template
Define the parameters of the endpoint that will be used by the RMX User to connect to the Operator conference and to other conference to assist participants. For more details, see the RMX 1500/2000/4000 Getting Started Guide, "Participants Tab” on page 3-23. Optional. Click the Information tab.
Page 319 Polycom RMX 1500/2000/4000 Administrator’s Guide To save an ongoing Operator conference as a template: In the Conferences List, select the Operator conference you want to save as a Template. Click the Save Conference to Template button. Right-click and select Save Conference to Template.
Page 320: Starting An Operator Conference From A Template
• You can only start an Operator conference from a template whose name is identical to your Login Name. For example, if your Login name is Polycom, you can only start an Operator conference from a template whose name is Polycom.
Page 321: Monitoring Operator Conferences And Participants Requiring Assistance
You can view the properties of the Operator conference by double-clicking the conference entry in the Conferences list or by right-clicking the conference entry and selecting Conference Properties. For more information, see the RMX 1500/2000/4000 Getting Started Guide, "Conference Level Monitoring” on page 3-50. Requesting Help A participant can request help using the appropriate DTMF code from his/her touch tone telephone or the endpoint’s DTMF input device.
Page 322 Chapter 8-Operator Assistance & Participant Move When requiring or requesting operator assistance, the RMX management application displays the following: • The participant’s connection Status changes, reflecting the help request. For more information, see Table 8-5. • The conference status changes and it is displayed with the exclamation point icon and the status “Awaiting Operator”.
Page 323: Participant Alerts List
Polycom RMX 1500/2000/4000 Administrator’s Guide Participant Alerts List The Participant Alerts list contains all the participants who are currently waiting for operator assistance. Participants are automatically added to the Participants Alerts list in the following circumstances: • The participant fails to connect to the conference by entering the wrong conference ID or conference password and waits for the operator’s assistance...
Page 324: Moving Participants Between Conferences
Chapter 8-Operator Assistance & Participant Move If more than one RMX is monitored in the RMX Manager, the Audible Alarm must be enabled separately for each RMX installed in the site/ configuration. A different *.wav file can be selected for each MCU. When multiple Audible Alarms are activated in different conferences or by multiple MCUs, the Audible Alarms are synchronized and played one after the other.
Page 325: Moving Participants
Polycom RMX 1500/2000/4000 Administrator’s Guide • Move between encrypted and non-encrypted conferences depends on the ALLOW_NON_ENCRYPT_PARTY_IN_ENCRYPT_CONF flag setting, as described in Table 8-6: Table 8-6 Participant Move Capabilities vs. ALLOW_NON_ ENCRYPT_PARTY_IN_ENCRYPT_CONF flag setting Source Destination Flag Conference/ Conference Move Enabled?
Page 326 Chapter 8-Operator Assistance & Participant Move • Using drag and drop To move a participant from the ongoing conference using the right-click menu options: In the Conferences list, click the conference where there are participants waiting for Operator’s Assistance to display the list of participants.
Page 327 Polycom RMX 1500/2000/4000 Administrator’s Guide — Back to Home Conference - if the participant was moved to another conference or to the Operator conference, this options moves the participant back to his/her source conference. This option is not available if the participant was moved from the Entry Queue to the Operator conference or the destination conference.
Page 328 Chapter 8-Operator Assistance & Participant Move 8-30...
Page 329: Conference Templates
Guidelines • The maximum number of templates is: — RMX 1500 — 100 — RMX 2000 — 100 — RMX 4000 — 200 • A maximum of 200 participants can be saved in a Conference Template when the RMX is in MPM+ or MPMx mode.
Page 330 Chapter 9-Conference Templates • A Profile assigned to a Conference Template cannot be deleted. The system does not permit such a deletion. • Profile parameters are not embedded in the Conference Template, and are taken from the Profile when the Conference Template becomes an ongoing conference.
Page 331: Using Conference Templates
For more information see RMX 1500/2000/4000 Getting Started Guide, "Customizing the Main Screen” on page 3-11. Clicking the anchor pin ( ) button hides the Conference Templates list as a...
Page 332: Toolbar Buttons
Chapter 9-Conference Templates Toolbar Buttons The Conference Template toolbar includes the following buttons: Table 1 Conference Templates – Toolbar Buttons Button Description New Conference Creates a new Conference Template. Template Deletes the Conference Template(s) that are Delete Conference selected in the list. Template Starts an ongoing conference from the Start Conference...
Page 333: Creating A New Conference Template
The fields of the New Template – General dialog box are identical to those of the New Conference – General dialog box. For a full description of the fields see the RMX 1500/2000/4000 Getting Started Guide, "General Tab” on page 3-17.
Page 334 The fields of the New Template – Participants dialog box are the same as those of the New Conference – Participant dialog box. For a full description of these fields see the RMX 1500/2000/4000 Getting Started Guide, "Participants Tab” on page 3-23.
Page 335 Polycom RMX 1500/2000/4000 Administrator’s Guide The New Participant – General tab opens. The New Template – Participant dialog box remains open in the background. For a full description of the General tab fields see "Adding a new participant to the Address Book Directly” on page 6-4.
Page 336 Chapter 9-Conference Templates The New Participant – Advanced tab opens. For a full description of the Advanced tab fields see, "New Participant – Advanced Properties” on page 6-10. 10 Modify the fields of the Advanced tab. 11 Click the Media Sources tab.
Page 337 Video Forcing settings for each participant. This is especially important when setting up Telepresence conferences. For a full description of Personal Layout and Video Forcing settings see the RMX 1500/2000/4000 Getting Started Guide, "Changing the Video Layout of a Conference” on page 3-70 and "Video Forcing”...
Page 338 Chapter 9-Conference Templates The New Participant – Information tab opens. For a full description of the Information fields see the RMX 1500/2000/ 4000 Getting Started Guide, "Information Tab” on page 3-27. 14 Click the OK button. The participant you have defined is added to the Participants List.
Page 339 Polycom RMX 1500/2000/4000 Administrator’s Guide The New Conference Template – Information tab opens. For a full description of the Information fields see the RMX 1500/2000/ 4000 Getting Started Guide, "Information Tab” on page 3-27. 16 Click the OK button. The New Conference Template is created and its name is added to the Conference Templates list.
Page 340: Saving An Ongoing Or Operator Conference As A Template
Chapter 9-Conference Templates Saving an Ongoing or Operator Conference as a Template Any ongoing or Operator Conference can be saved as a template. To save an ongoing or Operator Conference as a template: In the Conferences List, select the conference or Operator Conference to be saved as a Template.
Page 341: Starting An Ongoing Conference From A Template
Polycom RMX 1500/2000/4000 Administrator’s Guide Starting an Ongoing Conference From a Template An ongoing conference can be started from any Template saved in the Conference Templates list. To start an ongoing conference from a Template: In the Conference Templates list, select the Template you want to start as an ongoing conference.
Page 342: Starting An Operator Conference From A Template
• You can only start an Operator conference from a template whose name is identical to your Login Name. For example, if your Login name is Polycom, you can only start an Operator conference from a template whose name is Polycom.
Page 343: Scheduling A Reservation From A Conference Template
Polycom RMX 1500/2000/4000 Administrator’s Guide Scheduling a Reservation From a Conference Template A Conference Template can be used to schedule a single or recurring Reservation. To schedule a Reservation from a Conference Template: In the Conference Templates list, select the Conference Template you want to schedule as a Reservation.
Page 344 Chapter 9-Conference Templates The Display Name of the Reservation is taken from the Conference Template Display Name. Conference Template and Reservation Name For a full description of the Reservation Properties fields see Table 7-3, “New Reservation – Schedule Tab,” on page 7-14. Modify the fields of the Reservation Properties.
Page 345: Deleting A Conference Template
Polycom RMX 1500/2000/4000 Administrator’s Guide The series number (_0000n) of each reservation is appended to its Display Name. Example: Conference Template name: Sales Display Name for single scheduled occurrence: Sales If 3 recurrences of the reservation are created: Display Name for occurrence 1:...
Page 346 Chapter 9-Conference Templates 9-18...
Page 347: Polycom Conferencing For Microsoft Outlook®
Polycom Conferencing for Microsoft Outlook® Polycom Conferencing for Microsoft Outlook is an add-in that enables users to easily organize and invite attendees to Video Enabled meetings via ® Microsoft Outlook Polycom Conferencing for Microsoft Outlook is implemented by installing the ®...
Page 348 Chapter 10-Polycom Conferencing for Microsoft Outlook® The meeting organizer clicks the Polycom Conference button to add Conference Information to the meeting invitation. Attendees call the meeting at the scheduled Start Time using the link or the dial-in number provided in the meeting invitation.
Page 349: Setting Up The Calendaring Solution
Environments. The administrator creates an Microsoft Outlook e-mail-account for the RMX. If included in the solution, Polycom DMA system (DMA) and calendaring-enabled endpoints share this e-mail account. For more information, see the Polycom Unified Communications Deployment Guide for Microsoft Environments.
Page 350 Chapter 10-Polycom Conferencing for Microsoft Outlook® There are three options that can be used to configure the Exchange Integration Configuration. The option you choose will depend on the configuration of the mailbox in the Exchange Server and the configuration of the Exchange Server itself.
Page 351 Polycom RMX 1500/2000/4000 Administrator’s Guide Define the following fields: Table 10-1 Exchange Integration Configuration - Option 1 Field Description Enable Select or clear this check box to enable or Calendaring disable the Calendaring Service using the Service Polycom Add-in for Microsoft Outlook. When this check box is cleared all fields in the dialog box are disabled.
Page 352 Chapter 10-Polycom Conferencing for Microsoft Outlook® Option 2 - Using an alternate Primary SMTP Mailbox Mailbox Properties Different Mailbox Names Primary Additional SMTP Required Mailbox Field 10-6...
Page 353 Polycom RMX 1500/2000/4000 Administrator’s Guide Define the following fields: Table 10-2 Exchange Integration Configuration - Option 2 Field Description Enable Calendaring Service Exchange Server Address These fields are defined as for Option 1 User Name above. Password Domain Accept Appointments...
Page 354 Chapter 10-Polycom Conferencing for Microsoft Outlook® Option 3 - Using modified Exchange Server settings IIS Manager Full path to Exchange Server Required Fields Exchange Web Services Folder Renamed from EWS to EWD 10-8...
Page 355 Polycom RMX 1500/2000/4000 Administrator’s Guide Define the following fields: Table 10-3 Exchange Integration Configuration - Option 3 Field Description Exchange Server If Exchange Server settings have been Address modified, enter the full path to the Microsoft Exchange Server where the RMX’s Microsoft...
Page 356: Calendaring Guidelines
Attendees using e-mail applications that use the iCalendar format may be invited to meetings via the Calendaring Service. • Meeting invitations sent by Polycom Conferencing for Microsoft Outlook can be in a different language to the RMX Web Client. The following languages are supported: —...
Page 357 — Simplified Chinese • RMX resource management is the responsibility of the system administrator: — Conferences initiated by Polycom Conferencing for Microsoft Outlook are ad hoc and therefore resources are not reserved in advance. — Polycom Conferencing for Microsoft Outlook Add-in assumes that sufficient resources are available and does not check resource availability.
Page 358: Creating And Connecting To A Conference
If the meeting organizer decides that video participants are to be included in a multipoint video conference, he/she clicks the Polycom Conference button. Conference Information such as the Meeting ID and connection information is automatically added to the existing appointment information.
Page 359 Polycom RMX 1500/2000/4000 Administrator’s Guide The meeting organizer can add a meeting agenda or personal text to the invitation before it is sent. The meeting organizer can update or cancel the video enabled meeting in the same manner as for any other meeting.
Page 360: Connecting To A Conference
Participants can connect to the conference in the following ways: • Participants with Polycom CMA Desktop™ or a Microsoft Office Communicator client running on their PCs can click on a link in the meeting invitation to connect to the meeting.
Page 361: Rmx Standalone Deployment
Polycom RMX 1500/2000/4000 Administrator’s Guide RMX Standalone Deployment When using a single RMX in a standalone deployment, connection is via an Ad Hoc Entry Queue. The meeting is started when the first participant connects to the RMX. When the first participant connects, a conference is created and named according to the information contained in the dial string.
Page 362: Polycom Solution Support
Polycom solution components only. Additional services for supported third-party Unified Communications (UC) environments integrated with Polycom solutions are available from Polycom Global Services and its certified Partners. These additional services will help customers successfully design, deploy, optimize and manage Polycom visual communications within their UC environments.
Page 363: Conference And Participant Monitoring
The maximum number of participants: The following numbers are for MPM card assemblies with maximum resource capacities. — RMX 1500 MPMx Mode: 360 (90 video). — RMX 2000 MPM Mode: 400 (80 video). — RMX 2000 MPM+ Mode: 800 (160 video).
Page 364: General Monitoring
General Monitoring Users can monitor a conference or keep track of its participants and progress. For more information, see RMX 1500/2000/4000 Getting Started Guide, "Monitoring Ongoing Conferences” on page 3-48. You can click the blinking Participant Alerts indication bar to view participants that require attention.
Page 365: Conference Level Monitoring
Polycom RMX 1500/2000/4000 Administrator’s Guide Conference Level Monitoring In addition to the general conference information that is displayed in the Conference list pane, you can view the details of the conference’s current status and setup parameters, using the Conference Properties dialog box.
Page 366 Chapter 11-Conference and Participant Monitoring The following information is displayed in the General tab: Table 11-1 Conference Properties - General Field Description Display Name The Display Name is the conference name in native language and Unicode character sets to be displayed in the RMX Web Client.
Page 367 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 11-1 Conference Properties - General (Continued) Field Description Video Switching When selected, the conference is of ultra-high quality video resolution, in a special conferencing mode which implies that all participants must connect at the same line rate and use HD video.
Page 368 Chapter 11-Conference and Participant Monitoring Table 11-1 Conference Properties - General (Continued) Field Description Reserve Displays the number of audio participants for which Resources for the system reserved resources. Audio Participants Default: 0 participants. Max Number of Indicates the total number of participants that can be Participants connected to the conference.
Page 369 Polycom RMX 1500/2000/4000 Administrator’s Guide The Conference Properties - Advanced dialog box opens. The following information is displayed in the Advanced tab: Table 11-2 Conference Properties - Advanced Parameters Field/Option Description Encryption Indicates whether the conference is encrypted. Indicates whether LPR is enabled.
Page 370 Chapter 11-Conference and Participant Monitoring Table 11-2 Conference Properties - Advanced Parameters (Continued) Field/Option Description Dial Out Indicates whether dial-out participants are manually Manually (when selected) or automatically (when cleared) connected to the conference. Click the Gathering Settings tab. The Conference Properties - Gathering Settings dialog box opens. The following information is displayed: Table 12 Profile - Gathering Settings...
Page 371 Note: When working with the Polycom Conferencing Add-in for Microsoft Outlook, the language selected should match the language selected for the conference in the Polycom Conferencing Add-in for Microsoft Outlook to ensure that the Gathering Phase slide displays correctly.
Page 372 Chapter 11-Conference and Participant Monitoring The Conference Properties - Video Quality dialog box opens. The following information is displayed: Table 11-1 Conference Properties - Video Quality Parameters Field/Option Description People Video Definition Video Quality Indicates the resolution and frame rate that determine the video quality set for the conference.
Page 373 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 11-1 Conference Properties - Video Quality Parameters (Continued) Field/Option Description Content Video Definition Content Settings Indicates the Content channel resolution set for the conference. Possible resolutions are: • Graphics – default mode • Hi-res Graphics – requiring a higher bit rate •...
Page 374 Chapter 11-Conference and Participant Monitoring Click the Video Settings tab to list the video parameters. Viewing Permissions Video    Settings Table 11-2 Conference Properties - Video Settings Parameters Field Description Presentation When checked, indicates that the Presentations Mode Mode is active.
Page 375 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 11-2 Conference Properties - Video Settings Parameters (Continued) Field Description Auto Layout When enabled, the system automatically selects the conference layout based on the number of participants in the conference. Lecturer Indicates the name of the lecturer (if one is selected).
Page 376: Monitoring Operator Conferences And Participants Requiring Assistance
Chapter 11-Conference and Participant Monitoring Monitoring Operator Conferences and Participants Requiring Assistance Operator conferences are monitored in the same way as standard ongoing conferences. Each Operator conference includes at least one participant - the Operator. You can view the properties of the Operator conference by double-clicking the conference entry in the Conferences list or by right-clicking the conference entry and selecting Conference Properties.
Page 377 Polycom RMX 1500/2000/4000 Administrator’s Guide When requiring or requesting operator assistance, the RMX management application displays the following: • The participant’s connection Status changes, reflecting the help request. For details, see Table 11-3. • The conference status changes and it is displayed with the exclamation point icon and the status “Awaiting Operator”.
Page 378: Request To Speak
Chapter 11-Conference and Participant Monitoring Request to Speak Participants that were muted by the conference organizer/system operator can indicate that they want to be unmuted by entering the appropriate DTMF code (default: 99). An icon is displayed in the Role column of the Participants list for 30 seconds.
Page 379: Participant Level Monitoring
Polycom RMX 1500/2000/4000 Administrator’s Guide Participant Level Monitoring In addition to conference information, you can view detailed information regarding the status and parameters of each listed participant, using the Participant Properties dialog box. Participant properties can be displayed for all participants currently connected to a conference and for defined participants that have been disconnected.
Page 380: Ip Participant Properties
Chapter 11-Conference and Participant Monitoring The Media Sources dialog box enables you to mute participant’s audio, suspend participant’s video transmission and select a personal Video Layout for the participant. For ISDN/PSTN participants, only the following tabs are displayed in the Participant Properties dialog box: •...
Page 381 When Personal Layout is selected in the Layout Type you can force participants to the video windows in a layout that is specific to the participant. For more information, see RMX 1500/2000/4000 Getting Started Guide, "Personal Layout Control with the RMX Web Client” on page 3-82.
Page 382 Chapter 11-Conference and Participant Monitoring Click the Connection Status tab to view the connection status, and if disconnected the cause of the disconnection. Viewing Permissions Connection    Status Table 11-5 Participant Properties - Connection Status Parameters Field Description Participant Status Status Indicates the connection status of the participant.
Page 383 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 11-5 Participant Properties - Connection Status Parameters Field Description Call Displays the cause for the defined participant’s Disconnection disconnection from the conference. See Appendix A: Cause "Disconnection Causes” on page A-1. Video Displays the cause the video channel could not be Disconnection connected.
Page 384 Chapter 11-Conference and Participant Monitoring Table 11-6 Participant Properties - H.245/SDP Parameters Field Description Remote Lists the participant’s capabilities as declared by the Capabilities endpoint. Remote Displays the actual capabilities used by the endpoint Communication when establishing the connection with the MCU Mode (Endpoint to MCU).
Page 385 Polycom RMX 1500/2000/4000 Administrator’s Guide SIP People+Content information is displayed in all three panes of the Participant Properties - SDP tab. Viewing Permissions Channel   Status 11-23...
Page 386 Chapter 11-Conference and Participant Monitoring Click on the Channel Status tab to view the status of the various channels. 11-24...
Page 387 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 11-7 Participant Properties - Channel Status Parameters Field Description Channels Used When checked, indicates the channel type used by the participant to connect to the conference: Incoming channels are endpoint to MCU, Outgoing channels are from MCU to endpoint.
Page 388 Chapter 11-Conference and Participant Monitoring Table 11-7 Participant Properties - Channel Status Parameters (Continued) Field Description • Channels Used Number of Packets – The number of received (cont.) or transmitted packets since the channel has opened. This field does not cause the display of the faulty indicator.
Page 389 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 11-7 Participant Properties - Channel Status Parameters (Continued) Field Description Tx - LPR When checked, indicates LPR activation in the Activation outgoing channel. Rx - LPR When checked, indicates LPR activation in the Activation incoming channel.
Page 390 Chapter 11-Conference and Participant Monitoring Table 11-8 Participant Properties - Channel Status Advanced Parameters Viewing Permissions Field Description Channel Info Select a channel to view its information: Channel • H.225  Status Advanced • H.245 • Audio in • Audio out •...
Page 391 Polycom RMX 1500/2000/4000 Administrator’s Guide Click the Gatekeeper Status tab to view its parameters. Table 11-9 Participant Properties - Gatekeeper Status Parameters Viewing Permissions Field Description Requested The bandwidth requested by the MCU from the Bandwidth gatekeeper.   ...
Page 392 Chapter 11-Conference and Participant Monitoring Table 11-9 Participant Properties - Gatekeeper Status Parameters Field Description Gatekeeper State Indicates the status of the participant’s registration with the gatekeeper and the bandwidth allocated to the participant. The following statuses may be displayed: •...
Page 393: Monitoring Isdn/Pstn Participants
Polycom RMX 1500/2000/4000 Administrator’s Guide Monitoring ISDN/PSTN Participants Using the Participant Properties dialog box, you can monitor and verify the properties of an ISDN/PSTN participant. The dialog box’s tabs contain information that is relevant to the participant’s status only while the conference is running and is used to monitor the participant’s status when...
Page 394 Chapter 11-Conference and Participant Monitoring To view the participant’s properties during a conference: In the Participants list, right click the desired participant and select Participant Properties. The Participant Properties - Media Sources dialog box is displayed. Table 11-11 ISDN/PSTN Participant Properties - Media Sources Field Description Mute/Suspend...
Page 395 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 11-11 ISDN/PSTN Participant Properties - Media Sources (Continued) Field Description Mute/Suspend The entity that initiated audio mute or video suspend (cont.) is also indicated. • MCU – Audio or Video channel has been muted/suspended by the MCU.
Page 396 Chapter 11-Conference and Participant Monitoring Click the H.221 tab to view additional information that can help to resolve connection issues. Displays the endpoint’s actual List’s the endpoint’s capabilities as capabilities used for the connection retrieved from the remote site Displays the MCU’s capabilities used for connection with the participant Table 11-12 Participant Properties - H.221 Parameters...
Page 397 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 11-12 Participant Properties - H.221 Parameters (Continued) Field Description Remote Displays the actual capabilities used by the endpoint Communication when establishing the connection with the MCU Mode (Endpoint to MCU). Local Displays the actual capabilities used by the MCU...
Page 398 Chapter 11-Conference and Participant Monitoring Table 11-13 ISDN/PSTN Participant Properties - Connection Status Field Description Status Indicates the connection status of the participant to the conference. If there is a problem, the appropriate status is displayed, for example, Disconnected. Connection Time The date and time the participant connected to the conference.
Page 399 Polycom RMX 1500/2000/4000 Administrator’s Guide Click the Channel Status tab to view the status of a participant’s channels. Table 11-14 ISDN/PSTN Participant Properties - Channel Status Field Description Connected Media Indicates if the participant is connected with Audio, Video and Content media channels.
Page 400 Chapter 11-Conference and Participant Monitoring Table 11-14 ISDN/PSTN Participant Properties - Channel Status Field Description Channels Used • Participant Phone Number – In a dial-in (continued) connection, indicates the participant’s CLI (Calling Line Identification) as identified by the MCU. In a dial-out connection, indicates the participant’s phone number dialed by the MCU for each channel.
Page 401: Monitoring Telepresence Participant Properties
Polycom RMX 1500/2000/4000 Administrator’s Guide Monitoring Telepresence Participant Properties A Telepresence status indicator is displayed in the Participant Properties - Advanced tab when monitoring conference participants. The Telepresence mode of the participant is indicated: • RPX - the participant’s endpoint is transmitting 4:3 video format.
Page 402 Chapter 11-Conference and Participant Monitoring 11-40...
Page 403: Recording Conferences
Recording Rooms (VRR), created and saved on the Polycom® RSS™ 4000 Version 6.0 Recording and Streaming Server (RSS). Each Recording Link defined on the RMX can be given a descriptive name and can be associated with one VRR saved on the Polycom RSS 4000. The following guidelines apply: •...
Page 404: Creating Multiple Virtual Recording Rooms On The Rss
Profile assigned to the recorded conference. If Multiple Recording Links are being defined for Virtual Recording Rooms (VRRs), created and saved on the Polycom® RSS™ 4000 Version 6.0, the MAXIMUM_RECORDING_LINKS System Flag in system.cfg can be modified to determine the number of Recording Links available for selection.
Page 405: Defining The Recording Link
Polycom RMX 1500/2000/4000 Administrator’s Guide The flag value can be modified by selecting the System Configuration option from the Setup menu. For more information, see "Modifying System Flags” on page 19-6 Defining the Recording Link The Recording Link is defined once and can be updated when the H.323 alias or the IP address (of the recording system) is changed.
Page 406 Chapter 12-Recording Conferences Define the following parameters: Table 12-1 Recording Link Parameters Parameter Description Name Displays the default name that is assigned to the Recording Link. If multiple Recording Links are defined, it is recommended to use a descriptive name to be indicate the VRR to which it will be associated.
Page 407: Enabling The Recording Features In A Conference Ivr Service
Polycom RMX 1500/2000/4000 Administrator’s Guide Enabling the Recording Features in a Conference IVR Service To record a conference, a Conference IVR Service in which the recording messages and DTMF codes are activated must be assigned to the conference. The default Conference IVR Service shipped with the RMX...
Page 408: Enabling The Recording In The Conference Profile
Chapter 12-Recording Conferences Select the Recording Failed message, and then select the appropriate message file (by default, Recording_Failed.wav) from the file list to the right of the field. To modify the default DTMF codes, click the DTMF Codes tab. To modify the DTMF code or permission for a recording function: Select the desired DTMF name (Start, Stop or Pause Recording), click the DTMF code entry and type a new code.
Page 409 Polycom RMX 1500/2000/4000 Administrator’s Guide In the Profile Properties dialog box, click the Recording tab. Select the Enable Recording check box. Define the following parameters: Table 12-3 Conference Profile Recording Parameters Parameter Description Enable Recording Select to enable Recording Settings in the dialog box.
Page 410: Recording Link Encryption
Chapter 12-Recording Conferences Click OK. Recording is enabled in the Conference Profile. Recording Link Encryption The Recording Link can be encrypted when recording an encrypted conference. The encryption of the Recording Link is enabled when Encryption is selected in the Conference Profile on the RMX and on the RSS, and the system flag ALLOW_NON_ENCRYPT_RECORDING_LINK_IN_ENCRYPT _CONF is set to NO.
Page 411 Polycom RMX 1500/2000/4000 Administrator’s Guide Recording Link Settings The recording of encrypted conferences via an encrypted Recording Link is enabled in the Conference Profile by: • Selecting the Encryption option in the Advanced tab. • Setting the Recording options in the Recording tab. For more details, see "Enabling the Recording in the Conference Profile”...
Page 412 Chapter 12-Recording Conferences Possible encryption setting of the recording link are summarized in Table 13, "Recording Link Encryption Setting Based on System Configuration Flag Setting". Table 13 Recording Link Encryption Setting Based on System Configuration Flag Setting Recording Link Profile Setting RSS Setting Flag Setting Setting...
Page 413: Managing The Recording Process
The Recording Link Layout can be changed during an ongoing conference in the same manner as for any other conference participant. For more information see the RMX 1500/2000/4000 Getting Started Guide, "Personal Layout Control with the RMX Web Client” on page 3-82.
Page 414 Chapter 12-Recording Conferences The default settings for Auto Layout for the conference and the Recording Link are summarized in the following table: Table 14 Recording Link Default Layout Settings (Auto Layout Mode) Conference Auto Layout Recording Link Auto Participants Default Settings Layout Settings Not applicable Not applicable...
Page 415: Using The Rmx Web Client To Manage The Recording Process
Polycom RMX 1500/2000/4000 Administrator’s Guide Using the RMX Web Client to Manage the Recording Process To manage the recording process using the right-click menu: >> Right-click the Recording participant in the conference and select from one of the following options:...
Page 416 Chapter 12-Recording Conferences Table 12-1 Recording Participant Right-click Options (Continued) Name Description Resume Video The Resume Video option enables the incoming video of the recording link participant to be part of the conference layout. This feature may be used to play back previously recorded video or audio feeds in the conference layout.
Page 417: Using Dtmf Codes To Manage The Recording Process
Polycom RMX 1500/2000/4000 Administrator’s Guide Table 12-2 Conferences List - Recording Tool bar buttons (Continued) Button Description Pause recording. This button toggles with the Start/ Resume button. Using DTMF Codes to Manage the Recording Process By entering the appropriate DTMF code on the endpoint, the chairperson can Stop the recording (*74), Pause it (*75), or Start/Resume the recording (*73).
Page 418: Conference Recording With Codian Ip Vcr
Chapter 12-Recording Conferences Conference Recording with Codian IP VCR Conference recording is available with Codian VCR 2210, VCR 2220 and VCR 2240. Recording between the RMX and the Codian VCR is enabled by adding an IP participant to the recorded conference that acts as a link between the conference and the recording device.
Page 419: Users, Connections And Notes
Users, Connections and Notes RMX Users RMX Web Client Users are defined in the User’s table and can connect to the MCU to perform various operations. A maximum of 100 users can be defined per RMX. The RMX supports four user Authorization Levels: •...
Page 420: Listing Users
The pane also enables the administrators to add and delete users. The RMX is shipped with a default Administrator user called POLYCOM, whose password is POLYCOM. However, once you have defined other authorized Administrator users, it is recommended to remove the default user.
Page 421: Adding A New User
Polycom RMX 1500/2000/4000 Administrator’s Guide Adding a New User Administrators can add new users to the system. The User Name and Password must be in ASCII. To add a new user to the system: In the RMX Management pane, click the Users ( ) button.
Page 422: Deleting A User
Chapter 13-Users, Connections and Notes Deleting a User To delete a user, you must have Administrator authorization. The last remaining Administrator in the Users list cannot be deleted. In the RMX Management pane, click the Users ( ) button. Select the user and click the Delete ( ) button or right-click the user and then click Delete User.
Page 423: Disabling A User
Polycom RMX 1500/2000/4000 Administrator’s Guide Enter the Old Password (current), New Password and Confirm the New Password. The Password must be in ASCII. Click OK. The user’s password is changed. Disabling a User An administrator can disable an enabled user. An indication is displayed in the Users List when the User is disabled.
Page 424: Enabling A User
Chapter 13-Users, Connections and Notes Enabling a User The Administrator can enable a User that was disabled automatically by the system (in the Ultra Secure Mode) or manually by the administrator. To enable a user: In the RMX Management pane, click the Users ( ) button.
Page 425 Polycom RMX 1500/2000/4000 Administrator’s Guide Right-click the user to be renamed and select Rename User. The Rename User dialog box is displayed. Enter the user’s new name in the New User Name field and click OK. The user is renamed and is forced to change his/her password.
Page 426: Connections
Chapter 13-Users, Connections and Notes Connections The RMX enables you to list all connections that are currently logged into the MCU, e.g. users, servers or API users. The MCU issues an ID number for each login. The ID numbers are reset whenever the MCU is reset. A maximum of 50 users can be concurrently logged in to the RMX.
Page 427: User And Connection Management In Ultra Secure Mode
Polycom RMX 1500/2000/4000 Administrator’s Guide User and Connection Management in Ultra Secure Mode Additional security measures can be implemented in the RMX system by setting the appropriate system flags. These measures control the system users, the user connections to the RMX and the user login process.
Page 428: Managing The Rmx Users
Chapter 13-Users, Connections and Notes Managing the RMX Users When the RMX is configured to Ultra Secure Mode (the JITC_MODE System Flag is set to YES), the following user management rules are automatically enforced: User Types • Auditor and chairperson user types are not supported. •...
Page 429: Managing The User Login Process
Polycom RMX 1500/2000/4000 Administrator’s Guide • The user is marked as disabled but is not deleted from the system administrator/operator database. • The user remains disabled until re-enabled by an administrator. • If a disabled user attempts to Login, an error message, Account is disabled, is displayed.
Page 430: Implementing Password Re-Use / History Rules
Chapter 13-Users, Connections and Notes • Passwords cannot contain the User ID (User Name) in any form. Example: A user with a User ID, ben, is not permitted to use “123BeN321” as a password because BeN is similar to the User ID. •...
Page 431: Defining Password Aging
Polycom RMX 1500/2000/4000 Administrator’s Guide Defining Password Aging The duration of password validity is determined by the value of the PASSWORD_EXPIRATION_DAYS System Flag. • Passwords can be set to be valid for durations of between 0 and 90 days. •...
Page 432: Forcing Password Change
Chapter 13-Users, Connections and Notes Forcing Password Change When the system is in Ultra Secure Mode the user is forced to change his/ her password as follows: • After modifying the value of the JITC_MODE System Flag to YES, all RMX users are forced to change their Login passwords.
Page 433: User Login Record
Polycom RMX 1500/2000/4000 Administrator’s Guide User Lockout is an Audit Event. A system reset does not reset the Login attempts counter. The time period during which the three consecutive Login failures occur is determined by the value of the USER_LOCKOUT_WINDOW_IN_MINUTES System Flag. A flag value of 0 means that three consecutive Login failures in any time period will result in User Lockout.
Page 434: Controlling Rmx User Sessions
Chapter 13-Users, Connections and Notes Failed Login attempts are written to the system Log Files and are recorded as Audit Events. The Audit files can be retrieved by the Administrator User. Controlling RMX User Sessions Management Sessions per System It is possible for a several users to simultaneously log in to the RMX and initiate management sessions from different instances of the RMX Web Client or RMX Manager that are running on a single or several workstations.
Page 435: Session Timeout
Polycom RMX 1500/2000/4000 Administrator’s Guide Session Timeout If there is no input from the user or if the connection is idle for longer than the number of minutes specified by the setting of the SESSION_TIMOUT_IN_MINUTES System Flag, the connection to the RMX is terminated.
Page 436: Notes
Chapter 13-Users, Connections and Notes Notes Notes are the electronic equivalent of paper sticky notes. You can use notes to write down questions, important phone numbers, names of contact persons, ideas, reminders, and anything you would write on note paper. Notes can be left open on the screen while you work.
Page 437 Polycom RMX 1500/2000/4000 Administrator’s Guide — Modified From – The Client Application and Workstation from which the note was created or modified. Toolbar Handle User Name Client Workstation Application To open or edit a note:  Double-click the entry to edit, or right-click the entry and select Note Properties.
Page 438 Chapter 13-Users, Connections and Notes 13-20...
Page 439: Network Services
Network Services To enable the RMX to function within IP and ISDN/PSTN network environments, network parameters must be defined for both the IP Network Services and ISDN/PSTN Network Services. The IP Network Service must be defined for the RMX, while the ISDN/PSTN Network Service definition is optional and is done when the RTM ISDN cards are installed in the MCU.
Page 440: Ip Network Services
During First Time Power-up, the Management Network parameters can be set either via a USB key or by using a cable to create a private network. For more information, see the RMX 1500/2000/4000 Getting Started Guide, "Modifying the Factory Default Management Network Settings on the USB Key”...
Page 441: Default Ip Service (Conferencing Service)
• Deletion of the Default IP Service, followed by a system reset. For more information, see the RMX 1500/2000/4000 Getting Started Guide, "Procedure 1: First-time Power-up” on page 2-22. Changes made to any of these parameters only take effect when the RMX unit is reset.
Page 442 Chapter 14-Network Services To view or modify the Management Network Service: In the RMX Management pane, click the IP Network Services ( button. In the IP Network Services list pane, double-click the Management Network ( ) entry. The Management Network Properties - IP dialog box opens. 14-4...
Page 443 Polycom RMX 1500/2000/4000 Administrator’s Guide Modify the following fields: Table 14-1 Default Management Network Service – IP Field Description Network Service Displays the name of the Management Network. This Name name cannot be modified. Note: This field is displayed in all Management Network Properties tabs.
Page 444 Chapter 14-Network Services Table 14-1 Default Management Network Service – IP (Continued) Field Description Control Unit IP IPv4 The IPv4 address of the RMX Control Address Unit. This IP address is used by the RMX Web Client to connect to the RMX. The IPv6 address of the RMX Control Unit.
Page 445 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 14-1 Default Management Network Service – IP (Continued) Field Description Shelf Management IPv4 The IPv4 address of the RMX Shelf IP Address Management Server. This IP address is used by the RMX Web Client for Hardware Monitoring purposes.
Page 446 Chapter 14-Network Services Click the Routers tab. Modify the following fields: Table 14-2 Default Management Network Service – Routers Field Description Default Router IPv4 Enter the IP address of the default IP Address router. The default router is used whenever the defined static routers are IPv6 not able to route packets to their destination.
Page 447 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 14-2 Default Management Network Service – Routers (Continued) Field Description Static Routes IPv4 The system uses Static Routes to Only Table search other networks for endpoint addresses that are not found on the local LAN.
Page 448 Chapter 14-Network Services Click the DNS tab. Modify the following fields: Table 14-3 Default Management Network Service – DNS Field Description MCU Host Name Enter the name of the MCU on the network. Default name is RMX Select: • Off – if DNS servers are not used in the network. •...
Page 449 A maximum of three servers can be defined. Tertiary Server RMX 2000 only: Click the LAN Ports tab. RMX 1500/4000: If you want to modify the LAN Port Speed Settings on an RMX 1500/4000, see "Ethernet Settings” on page 14-30. 14-11...
Page 450 Chapter 14-Network Services View or modify the following fields: Table 14-4 Management Network Properties – LAN Ports Parameters Field Description Port Speed The RMX2000 has 3 LAN ports. The administrator can set the speed and transmit/receive mode manually for LAN 2 Port only.
Page 451: Modifying The Default Ip Network Service
Polycom RMX 1500/2000/4000 Administrator’s Guide Modifying the Default IP Network Service The Default IP Service parameters need to be modified if you want to change the: • Network type that the RMX connects to • IP address of the RMX Signaling Host •...
Page 452 Chapter 14-Network Services The Default IP Service - Networking IP dialog box opens. RMX 2000 Only RMX 4000 Only Modify the following fields: Table 14-5 Default IP Network Service – IP Field Description Network Service The name Default IP Service is assigned to the IP Name Network Service by the Fast Configuration Wizard.
Page 453 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 14-5 Default IP Network Service – IP (Continued) Field Description IP Network Type Displays the network type selected during the First Entry configuration. The Default IP Network icon indicates the selected environment. You can select: •...
Page 454 Chapter 14-Network Services Click the Routers tab. With the exception of IP Network Type, the field definitions of the Routers tab are the same as for the Default Management Network. For more information see "Click the Routers tab.” on page 14-8. Optional.
Page 455 Polycom RMX 1500/2000/4000 Administrator’s Guide Click the Gatekeeper tab. Modify the following fields: Table 14-6 Default IP Service – Conferencing – Gatekeeper Parameters Field Description Gatekeeper Select Specify to enable configuration of the gatekeeper IP address. When Off is selected, all gatekeeper options are disabled.
Page 456 Select this check box if the RMX unit is to be seen as Gateway a gateway, for example, when using a Cisco gatekeeper. Note: Do not select this check box when using Polycom ReadiManager/CMA 5000 or a Radvision gatekeeper. Refresh The frequency with which the system informs the Registration...
Page 457 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 14-6 Default IP Service – Conferencing – Gatekeeper Parameters Field Description Aliases: Alias The alias that identifies the RMX’s Signaling Host within the network. Up to five aliases can be defined for each RMX.
Page 458 Chapter 14-Network Services Click the Ports tab. Settings in the Ports tab allow specific ports in the firewall to be allocated to multimedia conference calls. The port range recommended by IANA (Internet Assigned Numbers Authority) is 49152 to 65535. The MCU uses this recommendation along with the number of licensed ports to calculate the port range.
Page 459 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 14-7 Default IP Service – Conferencing – Ports Parameters Field Description Fixed Ports Leave this check box cleared if you are defining a Network Service for local calls that do not require configuring the firewall to accept calls from external entities.
Page 460 Chapter 14-Network Services 10 If required, click the QoS tab. Quality of Service (QoS) is important when transmitting high bandwidth audio and video information. QoS can be measured and guaranteed in terms of: • Average delay between packets • Variation in delay (jitter) •...
Page 461 Polycom RMX 1500/2000/4000 Administrator’s Guide 11 View or modify the following fields: Table 14-8 Default IP Service – Conferencing – QoS Parameters Field Description Enable Select to enable the configuration and use of the QoS settings. When un-checked, the values of the DSCP (Differentiated Services Code Point) bits in the IP packet headers are zero.
Page 462 Chapter 14-Network Services Table 14-8 Default IP Service – Conferencing – QoS Parameters Field Description Select the type of Service (TOS) that defines optimization tagging for routing the conferences audio and video packets. • Delay: The recommended default for video conferencing;...
Page 463 Polycom RMX 1500/2000/4000 Administrator’s Guide 12 Click the SIP Servers tab. 13 Modify the following fields: Table 14-9 Default IP Network Service – SIP Servers Field Description SIP Server Select: • Specify – to manually configure SIP servers. • Off – if SIP servers are not present in the network.
Page 464 Chapter 14-Network Services Table 14-9 Default IP Network Service – SIP Servers (Continued) Field Description Transport Type Select the protocol that is used for signaling between the MCU and the SIP Server or the endpoints according to the protocol supported by the SIP Server: UDP –...
Page 465 For example, when a call to EQ1@polycom.com reaches its outbound proxy, this proxy looks for the SIP server in the polycom.com domain, to which it will forward the call. When this call arrives at the SIP server in polycom.com, the server looks for the registered...
Page 466 Chapter 14-Network Services 14 Click the Security tab. 15 Modify the following fields: Table 14-10 Default IP Network Service – Security (SIP Digest) Field Description Authentication Enter the conference, Entry Queue or Meeting Room User Name name as registered with the proxy. This field can contain up to 20 ASCII characters.
Page 467 Polycom RMX 1500/2000/4000 Administrator’s Guide 16 Optional. To configure the ICE environment, click the SIP Advanced tab. 17 Modify the following fields: Table 14-11 Default IP Network Service – SIP Advanced Field Description Server User Name Enter the RMX User name as defined in the Active Directory.
Page 468: Ethernet Settings
Management Network dialog box as for RMX 2000. RMX 1500: The Port numbers displayed in the dialog box do not reflect the physical Port numbers as labeled on the RMX 1500 MCU. Table 14-12 shows the physical mapping of Port Type to the physical label on the back panel of the RMX 1500.
Page 469 Polycom RMX 1500/2000/4000 Administrator’s Guide The Ethernet Settings dialog box opens. RMX 4000 RMX 1500 RMX 1500/4000: Although the RTM LAN (media card) ports are shown as Port 1 in the Ethernet Settings and Hardware Monitor, the physical LAN connection is Port 2. 14-31...
Page 470 Chapter 14-Network Services Modify the following field: Table 14-13 Ethernet Settings Parameters Field Description Speed The RMX has 3 LAN ports on the RTM-IP (Management, Signaling and Shelf Management), and additional LAN ports on each media card (RTM LAN) and RTM ISDN cards. The administrator can set the speed and transmit/receive mode manually for these ports.
Page 471: Ip Network Monitoring
Polycom RMX 1500/2000/4000 Administrator’s Guide IP Network Monitoring The Signaling Monitor is the RMX entity used for monitoring the status of external network entities such as the gatekeeper, DNS, SIP proxy and Outbound proxy and their interaction with the MCU.
Page 472 Chapter 14-Network Services IP Network Services Properties RMX CS IP (Continued) Table 14-14 – Field Description IPv4 IP Address Default The IP address of the default router. The Router IP default router is used whenever the Address defined static routers are not able to route packets to their destination.
Page 473 Polycom RMX 1500/2000/4000 Administrator’s Guide Click the H.323 tab. The H.323 tab displays the following fields: IP Network Services Properties Table 14-15 – H.323 Field Description Connection State The state of the connection between the Signaling Host and the gatekeeper: Discovery - The Signaling Host is attempting to locate the gatekeeper.
Page 474 Chapter 14-Network Services IP Network Services Properties Table 14-15 – H.323 (Continued) Field Description Registration The interval in seconds between the Signaling Interval Host’s registration messages to the gatekeeper. This value is taken from either the IP Network Service or from the gatekeeper during registration. The lesser value of the two is chosen.
Page 475 Polycom RMX 1500/2000/4000 Administrator’s Guide The SIP Servers tab displays the following fields: IP Network Services Properties Table 14-16 – SIP Servers Field Description Role Active -The default SIP Server is used for SIP traffic. Backup -The SIP Server is used for SIP traffic if the preferred proxy fails.
Page 476 Chapter 14-Network Services The ICE Servers tab displays the following fields: IP Network Services Properties Table 14-17 – ICE Servers Field Description Role The ICE Server’s role is displayed: • STUN password server • STUN Server UDP • STUN Server TCP •...
Page 477: Using Ipv6 Networking Addresses For Rmx Internal And External Entities
Polycom RMX 1500/2000/4000 Administrator’s Guide Using IPv6 Networking Addresses for RMX Internal and External Entities IPv6 addresses can be assigned to both RMX (Internal) and External Entity addresses. RMX Internal Addresses Default Management Network Service • Control Unit • Signaling Host •...
Page 478 Chapter 14-Network Services An error message, Bad IP address version, is displayed and the New Participant dialog box remains open so that the participant’s address can be entered in the correct format. • Participants that do not use the same IP address version as the RMX in ongoing conferences launched from Meeting Rooms, Reservations and Conference Templates, and are disconnected.
Page 479: Lan Redundancy
The flag LAN_REDUNDANCY is enabled by default (YES). It enables LAN port redundancy on RMX 2000/4000 RTM LAN Card and RMX 1500 LAN ports on the RTM IP 1500. For example, on the RMX 2000/4000 RTM LAN card should the LAN 2 port fail, then LAN1 is available as a backup.
Page 480: Guidelines
Polycom RMX 2000 Hardware Guide, “Replacing the RTM LAN” on page 1-43. Connect the LAN Cable to LAN 1 port on the RMX 1500 RTM IP or LAN 1 port on the RMX 2000/4000 RTM LAN. In the Setup> System Configuration > System Flags dialog box, add the following flags: —...
Page 481: Hardware Monitor Indications
LED indications appear. In the Hardware Monitor pane the Lan List displays the two RMX LAN ports together with their Status indication. Table 14-18 RMX 1500/2000 /4000 RTM LAN LED Indications Status Description Active The LAN port is active...
Page 482: Rmx Network Port Usage
Chapter 14-Network Services RMX Network Port Usage The following table summarizes the port numbers and their usage in the RMX 1500/2000/4000: Table 14-19 RMX Network Port Usage Summary Connection Port Protocol Description Configurable Type Number HTTP Management between the RMX...
Page 483 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 14-19 RMX Network Port Usage Summary Connection Port Protocol Description Configurable Type Number H.323 Q.931 1720 - H.323 Q.931 call Yes - for incoming signaling. outgoing calls only. Each outgoing call 49152- has a separate port.
Page 484 Chapter 14-Network Services Table 14-19 RMX Network Port Usage Summary Connection Port Protocol Description Configurable Type Number Alternative 5060 UDP, Connection to the Yes - in the IP SIP server 60000 alternate SIP Server. service Sometimes port 60000 is used when the system cannot reuse the TCP port.
Page 485 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 14-19 RMX Network Port Usage Summary Connection Port Protocol Description Configurable Type Number RTCP 49152 - RTP control. Yes - It is 59999 configured in The ports are the Fixed dynamically Ports section allocated.
Page 486: Isdn/Pstn Network Services
Fast Configuration Wizard, which runs automatically if an RTM ISDN card is detected in the RMX during first time power-up. For more information, see the RMX 1500/2000/4000 Getting Started Guide, "First Entry Power-up and Configuration” on page 2-22.
Page 487: Adding/Modifying Isdn/Pstn Network Services
Polycom RMX 1500/2000/4000 Administrator’s Guide • Auto re-negotiation of bit rate • Additional network services (two currently supported) • Change of video mode (capabilities) from remote side during call • Audio algorithms G.729 and G.723.1 • FECC • H.243 Chair Control •...
Page 488 Chapter 14-Network Services To Add an ISDN/PSTN Network Service: In the RMX Management pane, click ISDN/PSTN Network Services In the ISDN/PSTN Network Services list menu, click the New ISDN/ PSTN Service button ( ) or right-click anywhere in the ISDN/PSTN Network Services list and select New ISDN/PSTN Service.
Page 489 Polycom RMX 1500/2000/4000 Administrator’s Guide Define the following parameters: Table 14-20 ISDN Service Settings Field Description Network Service Specify the service provider’s (carrier) name or any Name other name you choose, using up to 20 characters. The Network Service Name identifies the ISDN/PSTN Service to the system.
Page 490 Chapter 14-Network Services The PRI Settings dialog box is displayed: Define the following parameters: Table 14-21 PRI Settings Field Description Default Num Type Select the Default Num Type from the list. The Num Type defines how the system handles the dialing digits.
Page 491 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 14-21 PRI Settings (Continued) Field Description Num Plan Select the type of signaling (Number Plan) from the list according to information given by the service provider. Default: ISDN Note: For E1 spans, this parameter is set by the system.
Page 492 Chapter 14-Network Services Click Next. The Span Definition dialog box is displayed: Table 14-22 Span Definition Field Description Framing Select the Framing format used by the carrier for the network interface from the list. • For T1 spans, default is SFSF. •...
Page 493 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 14-22 Span Definition (Continued) Field Description Line Coding Select the PRI line coding method from the list. • For T1 spans, default is B8ZS. • For E1 spans, default is HDB3. Switch Type Select the brand and revision level of switch equipment installed in the service provider’s central...
Page 494 Chapter 14-Network Services 10 Define the following parameters: Table 14-23 Phones Settings Field Description First Number The first number in the phone number range. Last Number The last number in the phone number range. • A range must include at least two dial-in numbers. •...
Page 495 Polycom RMX 1500/2000/4000 Administrator’s Guide 16 Attach spans to existing Network Services, by marking the appropriate check boxes in the Attached field. Each ISDN/PSTN card can support 7 E1 or 9 T1 PRI lines. 17 Click Next. The Video/Voice Ports dialog box opens.
Page 496: Modifying An Isdn/Pstn Network Service
Chapter 14-Network Services Video ports can be converted to voice ports to enable maximized usage of the system’s resources. The conversion ratio is 1:5, up to a maximum of 400 (80 x 5) voice ports. The voice ports are used to connect VoIP and PSTN participants.
Page 497 Polycom RMX 1500/2000/4000 Administrator’s Guide The following ISDN Properties can be modified: — PRI Settings • Net Specific • Dial-out Prefix — Span Definition • Framing • Side • Line Coding • Switch Type — Phones • Dial-in Phone Numbers •...
Page 498 Chapter 14-Network Services Modify the following fields: Table 14-24 Default Management Network Service – LAN Ports Field Description Port Speed The RMX has 3 LAN ports. The administrator can set the speed and transmit/receive mode manually for LAN 2 Port only. Port The LAN port number: 1, 2 or 3.
Page 499: Network Security
Up to four media and signaling networks can be defined for RMX 4000, or two for RMX 2000 and two for RMX 1500. Multiple IP Network Services can be defined, one (RMX 2000/4000) or up to two (RMX 1500) for each media and signaling network connected to the RMX.
Page 500 Chapter 14-Network Services The following figure shows the network topology with three different media and signaling networks and one Management network connected to the RMX 4000. Figure 14-3 RMX 4000 - Multiple Network Topology Sample 14-62...
Page 501: Guidelines
Only IPv4 is supported for the definition of Multiple Network Services. • In RMX 1500, up to two Network Services, one per LAN port, can be associated with each Media card. In RMX 2000/4000 a media card can be associated with only one Network Service.
Page 502 Table 14-25 Maximum Number of Network Services per RMX System Management RMX Platform IP Network Services Services RMX 1500 Up to 2 RMX 2000 Up to 2 (combination of RTM ISDN and/ or RTM LAN) RMX 4000 Up to 4 (Up to 2 RTM ISDN cards and the remaining RTM LAN cards) •...
Page 503: Resource Allocation And Capacity
MPM+40 and two thirds will be assigned to the Network Service associated with MPM+80. On RMX 1500 with two Network Services associated with one media card, the resources of the two Network Services associated with one media card are not split between the network services.
Page 504 "Modifying the Factory Default Management Network Settings on the USB Key” on page 2-9. Hardware Installation and Setup — Mount the RMX in a rack. For more details see the RMX 1500/ 2000/4000 Getting Started Guide, "Hardware Installation and Setup” on page 2-12.
Page 505 Polycom RMX 1500/2000/4000 Administrator’s Guide Place several calls and run conferences to ensure that the system is configured correctly. Upgrading to Version 7.2.x and Multiple Services Gather Network Equipment and Address Information for each of the networks that will be connected to the RMX unit. For a list of required address, see "Gather Network Equipment and Address...
Page 506: Gather Network Equipment And Address Information - Ip Network Services Required Information
Chapter 14-Network Services Gather Network Equipment and Address Information - IP Network Services Required Information It is important that before connecting multiple networks and implementing Multiple Services in the RMX, that you obtain the information needed to complete the IP Network Service configuration for each connected network from your network administrator.
Page 507: Rmx Hardware Installation
Polycom RMX 1500/2000/4000 Administrator’s Guide RMX Hardware Installation When connecting the LAN cables of the various networks to the RMX it is recommended to use a color system to differentiate between the networks, for example, using colored cables. RMX 4000 Multiple Services Configuration...
Page 508 Chapter 14-Network Services Connecting the cables to the RTM LAN: Table 14-28 LAN Connections to the RTM LAN RTM LAN Port Description LAN 1 – LAN 2 Signaling and Media - existing (first) Network Service Figure ?-? shows the cables connected to the RMX 4000 rear panel, when one RTM ISDN and three RTM LAN cards are installed providing IP and ISDN connectivity.
Page 509: Rmx 2000 Multiple Services Configuration
Polycom RMX 1500/2000/4000 Administrator’s Guide In this case, up to four different IP Network Services can be defined - one for each RTM LAN/RTM ISDN cards installed in the system. Several cards can be assigned to the same IP Network Service. The...
Page 510: Rmx 1500 Multiple Services Configuration
RTM LAN cards are installed providing IP connectivity. Figure 14-5 RMX 2000 Rear Panel with RTM LAN Cables RMX 1500 Multiple Services Configuration Connecting the cables to the RTM IP 1500: The following cables are connected to the RTM IP on the rear panel of the...
Page 511: Rmx Configuration
Possible Values: YES / NO Default: NO This flag must be manually added to the system configuration and set to YES to enable this option. For more information see the RMX 1500/2000/ 4000 Administrator’s Guide, "Manually Adding and Deleting System Flags”...
Page 512 Chapter 14-Network Services In the Network Services list toolbar, click the Add Network Service button. The New IP Service - Networking IP dialog box opens. Define the following fields: Table 14-32 IP Network Service - IP Parameters Field Description Network Service Enter the IP Network Service name.
Page 513 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 14-32 IP Network Service - IP Parameters Field Description IP Network Type Select the IP Network environment. You can select: • H.323: For an H.323-only Network Service. • SIP: For a SIP-only Network Service.
Page 514 Chapter 14-Network Services Table 14-32 IP Network Service - IP Parameters Field Description Media Card 2 IP If only one network is connected to this media card, Address it is enough to assign one media card to this (RMX 2000/4000) Network Service.
Page 515 All the flags must be manually added to this dialog box. For a detailed description of the flags and how to add them, see the RMX 1500/2000/4000 Administrator’s Guide, "Manually Adding and Deleting System Flags” on page 19-21. Flags defined per Network Service override their general definition in the System Configuration.
Page 516 Management Network. The field definitions of the Routers tab are the same as for the Default Management Network. For more information see the RMX 1500/2000/4000 Administrator’s Guide, "Click the Routers tab.” on page 14-16. Click the DNS tab.
Page 517 Service. The field definitions of the Gatekeeper tab are the same as for the Default IP Network Service. For more information see the RMX 1500/2000/4000 Administrator’s Guide, "Click the Gatekeeper tab.” on page 14-17. In Multiple Services mode, an Alias must be defined for the specified gatekeeper.
Page 518 SIP Server instead of its name. The field definitions of the SIP Servers tab are the same as for the Default IP Network Service. For more information see the RMX 1500/ 2000/4000 Administrator’s Guide, "Click the SIP Servers tab.” on page 14-25.
Page 519: Setting A Network Service As Default
15 Click the Security tab. The field definitions of the Security tab are the same as for the Default IP Network Service. For more information see the RMX 1500/2000/ 4000 Administrator’s Guide, "Click the Security tab.” on page 14-28. 16 Optional. To configure the ICE environment, click the SIP Advanced tab.
Page 520 Chapter 14-Network Services One IP Network Service can be defined as default for H.323 connections and another Network Service as default for SIP connections. If the IP Network Service supports both H.323 and SIP connections, you can set the same Network Service as default for both H.323 and SIP, or for H.323- only or for SIP-only.
Page 521: Ethernet Settings
RMX 1500/4000. For more details, see RMX 1500/2000/4000 Administrator’s Guide, "Ethernet Settings” on page 14-30. RMX 1500: The Port numbers displayed in the dialog box do not reflect the physical Port numbers as labeled on the RMX 1500 MCU.
Page 522 Chapter 14-Network Services The registration is defined in the Conference Profile - Network Services tab. In the IP Network Services table, the system lists all the defined Network Services (one or several depending on the system configuration). • To register the conferencing entity to which this profile is assigned to a Network Service, in the Registration column click the check box of that Network Service.
Page 523: Gateway Profiles
Polycom RMX 1500/2000/4000 Administrator’s Guide Gateway Profiles To enable the RMX to call the destination endpoint/MCU via IP connection, the Network Service for the call must be selected in the Gateway Profile dialog box. The Network Service set as default is used if no other Network Service is selected.
Page 524: Hardware Monitor
Signaling Monitor The Signaling Monitor pane includes the list of the IP Network Services defined in the system (up to two in RMX 1500/2000 and up to four in RMX 4000). Double-clicking a Network Service, displays it properties and status.
Page 525: Conferencing
Polycom RMX 1500/2000/4000 Administrator’s Guide Conferencing Each conference on the RMX can host participants from the different IP Network networks simultaneously. Defining Dial Out Participants When defining dial out participants, you can select the Network Service to place the call according to the network to which the endpoint pertains.
Page 526: Reserving Video Resources For A Conference
Chapter 14-Network Services Reserving Video Resources for a Conference When defining a new ongoing conference or a conference reservation, you can select the Network Service that will be used to reserve the required resources. If no Network Service is selected, the default Network Service is used.
Page 527: Resource Report
Polycom RMX 1500/2000/4000 Administrator’s Guide Resource Report The Resource Report displays the resource usage in total and per Network Service in a table format. The Resources per Service table provides the actual information on resource usage and availability per network Service and provides an accurate snapshot of resources usage in the system.
Page 528: Network Separation
Chapter 14-Network Services Network Separation RMX 1500/4000 On the RMX 1500 and RMX 4000, Media, Signaling and Management networks are physically separated to provide enhanced security. The IP Network Service and the Default Management Network have been logically and physically separated from each other. In the IP Network Service each IP address is assigned a physical port and media (RTP) inputs are routed directly to an MPM+ or MPMx card.
Page 529: Enabling Network Separation
Polycom RMX 1500/2000/4000 Administrator’s Guide After Network Separation has been performed, the Alternate Management Network is no longer available for support purposes. For more information, see "Alternate Management Network” on page Enabling Network Separation To enable Network Separation: On the RMX menu, click Setup > System Configuration.
Page 530 Chapter 14-Network Services If the JITC_MODE System Flag is set to YES and a valid TLS certificate is installed, only secured connections are allowed: • If the JITC_MODE System Flag is set to YES and the Management Network Service has not yet been configured to be secured, an Active Alarm is created and a message is displayed stating that Secured Communications Mode must be enabled.
Page 531 Polycom RMX 1500/2000/4000 Administrator’s Guide The RMX Web Client – Welcome screen is displayed. Strong Passwords are enforced when the system is in Ultra Secure Mode (JITC_MODE = YES). If you do not have a Strong Password you will be prompted to change your password.
Page 532 Chapter 14-Network Services 14-94...
Page 533: Ivr Services
IVR Services Interactive Voice Response (IVR) is an application that allows participants to communicate with the conferencing system via their endpoint’s input device (such as a remote control). The IVR Service includes a set of voice prompts and a video slide used to automate the participants connection to a conference or Entry Queue.
Page 534: Ivr Services List
Chapter 15-IVR Services IVR Services List You can view the currently defined Conference IVR and Entry Queue IVR Services in the IVR Services list pane. To view the IVR Services list: In the RMX Management pane, expand the Rarely Used list. Click the IVR Services ( ) entry.
Page 535: Ivr Services Toolbar
Polycom RMX 1500/2000/4000 Administrator’s Guide IVR Services Toolbar The IVR Services toolbar provides quick access to the IVR Service definitions as follows: Table 15-1 IVR Toolbar buttons Button Button Name Descriptions New Conference To create a new Conference IVR Service.
Page 536: Adding Languages
Chapter 15-IVR Services Adding Languages You can define different sets of audio prompts in different languages, allowing the participants to hear the messages in their preferred language. The RMX is shipped with a default language (English) and all the prompts and messages required for the default IVR Services, conference and Entry Queues shipped with the system.
Page 537 Polycom RMX 1500/2000/4000 Administrator’s Guide Click the Add Language button. The New Language dialog box opens. In the New Language box, enter the name of the new language. The language name can be typed in Unicode and cannot start with a digit.
Page 538 Chapter 15-IVR Services Audio files are uploaded to the MCU one-by-one. In the IVR Message Language list, select the language for which the audio file will be uploaded to the MCU. In the IVR Message Category list, select the category for which the audio file is uploaded.
Page 539 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 15-2 IVR Message Types by Message Category (Continued) Message Message Type Message Category General Messages played for system related event notifications, for example, notification that the conference is locked. Upload the files for the voice messages that are played when an event occurs during the conference.
Page 540 Chapter 15-IVR Services Optional. You can play a .wav file by selecting the Play button ( 10 Click Yes to upload the file to the MCU. The system returns to the Add Message File dialog box. 11 Repeat step 6 to 10 for each additional audio file to be uploaded to the MCU.
Page 541: Defining A New Conference Ivr Service
Polycom RMX 1500/2000/4000 Administrator’s Guide Defining a New Conference IVR Service The RMX is shipped with two default Conference IVR Services and all its audio messages and video slide. You can define new Conference IVR Services or modify the default Conference IVR Service. For the definition of Conference IVR Service for gateway calls, see "Defining the IVR Service...
Page 542 Chapter 15-IVR Services Table 15-3 Conference IVR Service Properties - Global Parameters Field/Option Description Language For Select the language of the audio messages and prompts from the list of languages defined in the Supported languages. The default language is English. For more information, see "Adding Languages”...
Page 543 Polycom RMX 1500/2000/4000 Administrator’s Guide Click the Welcome tab. The New Conference IVR Service - Welcome dialog box opens. Select the Enable Welcome Messages check box to define the system behavior when the participant enters the Conference IVR queue. When participants access a conference through an Entry Queue, they hear messages included in both the Entry Queue Service and Conference IVR Service.
Page 544 Chapter 15-IVR Services Click the Browse button to select the audio file (*.wav) to upload. The Select Source File dialog box opens. Select the appropriate *.wav audio file and then click the Open button. Optional. You can play a .wav file by selecting the Play button In the Install File dialog box, click Yes to upload the file to the MCU memory.
Page 545 Polycom RMX 1500/2000/4000 Administrator’s Guide Select the various voice messages and options for the chairperson connection. If the files were not uploaded prior to the definition of the IVR Service or if you want to add new audio files, click Add Message File to upload the appropriate audio file to the RMX.
Page 546 Chapter 15-IVR Services The New Conference IVR Service - Conference Password dialog box opens. 11 Select the Enable Password Messages check box to request the conference password before moving the participant from the conference IVR queue to the conference. 12 Select the MCU behavior for password request for Dial-in and Dial- out participant connections.
Page 547 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 15-5 New Conference IVR Service Properties - Conference Password Parameters (Continued) Option Description Retry Password Select the audio file that requests the participant to enter the conference password again when failing to enter the correct password.
Page 548 Chapter 15-IVR Services 17 Repeat steps 15 and 16 to select the audio files for the required messages. The following types of messages and prompts can be enabled: Table 15-6 Conference IVR Service Properties - General Voice Messages Message Type Description Chairperson Exit Informs all the conference participants that the...
Page 549 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 15-6 Conference IVR Service Properties - General Voice Messages Message Type Description Conference is This message is played when the conference status Secured changes to Secure as initiated by the conference chairperson or participant (using DTMF code *71).
Page 550 Chapter 15-IVR Services Table 15-6 Conference IVR Service Properties - General Voice Messages Message Type Description No Video Informs the participant of the lack of Video Resources Audio Resources in the RMX and that he/she is being Only. connected as Audio Only. Participant Help A voice menu that is played upon request from a Menu...
Page 551 Polycom RMX 1500/2000/4000 Administrator’s Guide the participants’ names for playback when the participants join and leave a conference. When the system flag IVR_ROLL_CALL_USE_TONES_INSTEAD_OF_VOICE is set to YES, the system does not playback the Roll Call names when participants enter or exit the conference. If the voice messages are replaced with tones, the system will play these tones instead.
Page 552 Chapter 15-IVR Services 21 Click the arrow to open the Message File list and select the appropriate audio file. Table 15-7 Conference IVR Service Properties - Roll Call Messages Roll Call Description Message Roll Call Record Requests participants to state their name for recording, when they connect to the conference.
Page 553 Polycom RMX 1500/2000/4000 Administrator’s Guide 22 Click the Video Services tab. The New Conference IVR Service - Video Services dialog box opens. In addition to the low and high resolution slides included in the default slide set, customized low and high resolution slides are supported.
Page 554 Chapter 15-IVR Services — The source images for the high resolution slides must be in *.bmp or *.jpg format. — If the uploaded slides are not of the exact SD or HD resolution, an error message is displayed and the slides are automatically cropped or enlarged to the right size.
Page 555 ) button. Notes: • When using one of the default Polycom slides, the slide will be displayed in the resolution defined in the profile, i.e. CIF, SD, HD 720p or HD 1080p. When defining a gateway IVR Service, the recommended default slide is: Default_GW_Welcome_Slide.
Page 556 Chapter 15-IVR Services 25 Click the DTMF Codes tab. The New Conference IVR Service - DTMF Codes dialog box opens. 15-24...
Page 557 Polycom RMX 1500/2000/4000 Administrator’s Guide • This dialog box lists the default DTMF codes for the various functions that can be performed during the conference by all participants or by the chairperson. Table 15-10 New Conference IVR Service Properties - DTMF Codes...
Page 558 It is strongly advised that the Touch Control Prefix DTMF code (*#) not be changed. • The Polycom® Touch Control device is only supported with MPM+ and MPMx media cards. For more information see the Polycom® Touch Control User Guide.
Page 559 Polycom RMX 1500/2000/4000 Administrator’s Guide 27 Click the Operator Assistance tab. The Operator Assistance dialog box opens. 28 Select Enable Operator Assistance to enable operator assistance when the participant requires or requests help during the connection process to the conference or during the conference.
Page 560: Entry Queues Ivr Service
Chapter 15-IVR Services Entry Queues IVR Service An Entry Queue (EQ) is a routing lobby for conferences. Participants are routed to the appropriate conference according to the conference ID they enter. An Entry Queue IVR Service must be assigned to the Entry Queue to enable the voice prompts and video slide guiding the participants through the connection process.
Page 561 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 15-11 Entry Queue IVR Service Properties - Global Parameters Option Description Entry Queue (Mandatory) Enter the name of the Entry Queue Service Name Service. The name can be typed in Unicode. Maximum field length is 80 ASCII characters.
Page 562 Chapter 15-IVR Services Click the Welcome tab. The New Entry Queue IVR Service - Welcome dialog box opens. If the files were not uploaded prior to the definition of the IVR Service or if you want to add new audio files, click Add Message File to upload the appropriate audio file to the RMX.
Page 563 Polycom RMX 1500/2000/4000 Administrator’s Guide Select the voice messages: Table 15-12 Entry Queue IVR Service Properties - Conference ID Field/Option Description Request Prompts the participant for the conference ID. Conference ID Retry Conference When the participant entered an incorrect conference ID, requests the participant to enter the ID again.
Page 564 Chapter 15-IVR Services The following guidelines apply: — The IVR message applies to video participants only. Audio Only participants will not receive the message. — Only H.323 and SIP participants receive the audio message. — Downgrade to Audio Only is not supported for undefined ISDN dial in participants.
Page 565 Polycom RMX 1500/2000/4000 Administrator’s Guide 11 Click the Video Services tab. The New Entry Queue IVR Service - Video Services dialog box opens. 12 In the Video Welcome Slide list, select the video slide that will be displayed to participants connecting to the Entry Queue. The slide list includes the video slides that were previously uploaded to the MCU memory.
Page 566 Chapter 15-IVR Services 15 Click the Operator Assistance tab. The Operator Assistance dialog box opens. 16 Select Enable Operator Assistance to enable operator assistance when the participant requires or requests help during the connection process. 17 In the Operator Assistance Indication Message field, select the audio message to be played when the participant requests or is waiting for operator’s assistance.
Page 567: Setting A Conference Ivr Service Or Entry Queue Ivr Service As The Default Service
Polycom RMX 1500/2000/4000 Administrator’s Guide Setting a Conference IVR Service or Entry Queue IVR Service as the Default Service The first Conference IVR Service and Entry Queue IVR Service are automatically selected by default. The IVR Services (Conference and Entry Queue) shipped with the system are also set as default. If additional Conference IVR Services and Entry Queue IVR Services are defined, you can set another service as the default for each service type.
Page 568: Modifying The Conference Or Entry Queue Ivr Service Properties
Chapter 15-IVR Services Alternatively, in the Conference IVR Services list, right-click the Entry Queue IVR Service and then select Set Default Entry Queue IVR Service. The default Entry Queue IVR Service is displayed in bold, indicating that it is the current default service. Modifying the Conference or Entry Queue IVR Service Properties You can modify the properties of an existing IVR Service, except the...
Page 569: Replacing The Music File
Polycom RMX 1500/2000/4000 Administrator’s Guide Replacing the Music File The RMX is shipped with a default music file that is played when participants are placed on hold, for example, while waiting for the chairperson to connect to the conference (if the conference requires a chairperson), or when a single participant is connected to the conference.
Page 570 Chapter 15-IVR Services Select the appropriate audio *.wav file and then click the Open button. The selected file name is displayed in the Install Music File dialog box. Optional. You can play the selected file by clicking the Play button. Click Play Selected File to play a file on your computer Click Play RMX File to play a file already uploaded on the RMX In the Install Music File dialog box, click OK to upload the file to the...
Page 571: Creating Audio Prompts And Video Slides
Polycom RMX 1500/2000/4000 Administrator’s Guide Creating Audio Prompts and Video Slides The RMX is shipped with default voice messages (in WAV format) and video slides that are used for the default IVR services. You can create your own video slides and record the voice messages for different languages or customize them to your needs.
Page 572 Chapter 15-IVR Services Click the Convert Now button. The Sound Selection dialog box opens. In the Format field, select PCM. In the Attributes list, select 16.000 kHz, 16Bit, Mono. To save this format, click the Save As button. The Save As dialog box opens. 15-40...
Page 573 Polycom RMX 1500/2000/4000 Administrator’s Guide Select the location where the format will reside, enter a name and then click OK. The system returns to the Sound Selection dialog box. Click OK. The system returns to the Properties for Sound dialog box.
Page 574 Chapter 15-IVR Services The Save As dialog box opens. Verify that the Format reads: PCM 16.000 kHz, 16Bit, Mono. If the format is correct, continue with step 10. If the format is incorrect, click the Change button. The Sound Selection dialog box is displayed. In the Name field, select the name of the format created in step 7 on page 15-41.
Page 575: Creating A Welcome Video Slide
15-33 To upload your video slide to the RMX, see step 12 on If using a default Polycom slide, the slide’s resolution will be as defined in the profile, i.e. SD, HD or CIF. If the display of the Welcome slide is cut in the upper area of the screen, change the settings of the endpoint’s monitor to People "Stretch"...
Page 576: Default Ivr Prompts And Messages
Chapter 15-IVR Services Default IVR Prompts and Messages The system is shipped with the following audio prompts and messages: Table 15-13 Default IVR Messages Message Type Message Text File Name General Welcome “Welcome to unified General_ Message conferencing.” Welcome.wav Chairperson “For conference Chairperson Chairperson_ Identifier Request...
Page 577 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 15-13 Default IVR Messages (Continued) Message Type Message Text File Name Mute All On “All conference participants are Mute_All_On.wav now muted.” Mute All Off “All conference participants are Mute_All_Off.wav now unmuted.” End Time Alert “The conference is about to...
Page 578 Chapter 15-IVR Services Table 15-13 Default IVR Messages (Continued) Message Type Message Text File Name Chairperson Help “The available touch-tone Chairperson_ Menu keypad actions are as follows: Help_Menu.wav • To exit this menu press any key. • To request private assistance, press star, zero.
Page 579 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 15-13 Default IVR Messages (Continued) Message Type Message Text File Name Roll Call Left “...has left the conference.” Roll_Call_Left .wav Roll Call Review “The conference participants Roll_Call_ are...” Review.wav Request “Please enter your conference...
Page 580: Volume Control Of Ivr Messages, Music And Roll Call
Chapter 15-IVR Services Volume Control of IVR Messages, Music and Roll Call The volume of IVR music, IVR messages and Roll Call is controlled by the following system flags: • IVR_MUSIC_VOLUME • IVR_MESSAGE_VOLUME • IVR_ROLL_CALL_VOLUME To control the volume of IVR music, messages and Roll Call: ...
Page 581 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 15-14 System Flags – IVR Volume Control (Continued) Flag Description IVR_ROLL_CALL_VOLUME The volume of the Roll Call varies according to the value of this flag. Possible value range: 0-10 (Default: 6). 0 – disables playing the Roll Call 1 –...
Page 582 Chapter 15-IVR Services 15-50...
Page 583: The Call Detail Record (Cdr) Utility
CDR file in UTF8. The application that reads the CDR must support Unicode. The Polycom RMX can store details of up to 2000 (RMX 1500/2000) or 4000 (RMX 4000) conferences. When this number is exceeded, the system overwrites conferences, starting with the earliest conference.
Page 584: The Cdr File
Chapter 16-The Call Detail Record (CDR) Utility The CDR File CDR File Formats The conference CDR records can be retrieved and archived in the following two formats: • Unformatted data – Unformatted CDR files contain multiple records in “raw data” format. The first record in each file contains general conference data.
Page 585: Cdr File Contents
ID, and the participant capabilities used to connect to the conference. To enable compatibility for applications that written for the MGC family, the Polycom RMX CDR file structure is based on the MGC CDR file structure. The unformatted and formatted text files contain basically the same information.
Page 586 Chapter 16-The Call Detail Record (CDR) Utility • For reading clarity, in a few instances, a single field in the unformatted file is converted to multiple fields in the formatted text file, and in other cases, multiple fields in the unformatted file are combined into one field in the formatted file.
Page 587: Viewing, Retrieving And Archiving Conference Information
Polycom RMX 1500/2000/4000 Administrator’s Guide Viewing, Retrieving and Archiving Conference Information Viewing the Conference Records To open the CDR utility: >> On the RMX menu, click Administration > CDR. The CDR List pane opens, displaying a list of the conference CDR records stored in the MCU memory.
Page 588: Refreshing The Cdr List
Chapter 16-The Call Detail Record (CDR) Utility Table 16-1 Conference Record Fields (Continued) Field Description Reserved Duration The time the conference was scheduled to last. Discrepancy between the scheduled and the actual duration may indicate that the conference duration was prolonged or shortened. Status The conference status.
Page 589: Retrieving And Archiving Conference Cdr Records
Polycom RMX 1500/2000/4000 Administrator’s Guide Retrieving and Archiving Conference CDR Records To retrieve and archive CDR records: To retrieve a single CDR record, right-click the record to retrieve and then select the required format (as detailed in Table 16-2). Alternatively, select the record to retrieve, and then click the appropriate button on the toolbar (as detailed in Table 16-2).
Page 590 Chapter 16-The Call Detail Record (CDR) Utility 16-8...
Page 591: Gateway Calls
Gateway Calls The RMX can be used as a gateway that provides connectivity across different physical networks and translates multiple protocols for point- to-point rich media communications. The RMX supports the widest range of video and audio algorithms. It allows sites with different frame rates, connection speeds, audio algorithms, video resolutions and network protocols to transparently connect with one another.
Page 592: Call Flows
DTMF forwarding is enabled when there are only two participants connected to the Gateway Session. • Up to 80 gateway calls (same as conferences) may be run on a fully configured RMX 1500/2000/4000. • Gateway Profiles are included in the Backup and Restore Configuration operations.
Page 593: Direct Dialing
Polycom RMX 1500/2000/4000 Administrator’s Guide Direct Dialing The calling endpoint enters the dialing string that includes the access numbers to the RMX Gateway Profile and the number of the destination endpoint. Up to 10 destination numbers can be entered in one string.
Page 594 Chapter 17-Gateway Calls Dialing from H.323 Endpoints Figure 17-1Dialing String and Call Flow from H.323 Endpoint to One, Two or Three Endpoints The calling endpoints can dial to one, two or several endpoints (up to ten) in one dialing string. The dialing string includes the following components: [MCU prefix in GK] - the prefix with which the RMX is registered to the gatekeeper.
Page 595 Polycom RMX 1500/2000/4000 Administrator’s Guide [Destination number] - the destination number as alias, IPv4 address or ISDN/PSTN number. The dialing string: [MCU prefix in GK][GW Profile ID]*[Destination Number, first participant]*[Destination Number, second participant]**[Destination number]..*[Destination Number, tenth participant] For example, If the MCU Prefix in the GK is 91 and the GW Profile ID is 2000, and the destination number is 3456 (SIP) enter: 912000*3456.
Page 596 [MCU prefix in SIP Proxy][GW Profile ID]*[Destination Number, first participant]*[Destination Number, second participant]**[destination number]..*[Destination Number, tenth participant]@domain name For example, if the GW Profile ID is 2000, the domain name is service.polycom.com, and the destination number is 3456, enter: 2000*3456@service.polycom.com. 17-6...
Page 597: Gateway Ivr
Polycom RMX 1500/2000/4000 Administrator’s Guide If using the IP address of the RMX signaling host (for example, 172.22.188.22) instead of the domain name enter: 2000*3456@172.22.188.22. To invite two participants IP: 3456 and ISDN: 9251444, enter: 2000*3456*9251444@service.polycom.com. To invite two participants IP: 3456 and PSTN: 9251234, enter: 912000*3456**9251234@service.polycom.com.
Page 598 Chapter 17-Gateway Calls Once the participant is connected to the Gateway Profile and hears the IVR message requesting the destination number, using the DTMF input keypad, the participant enters the number of the destination endpoint followed by the # key. PSTN numbers are identified by an * before the number.
Page 599: Isdn Participants
Polycom RMX 1500/2000/4000 Administrator’s Guide ISDN Participants Two dialing methods are available to ISDN/PSTN participants: • Via Gateway IVR • Direct with automatically generated destination dial strings from dial-in strings. This dialing method is available from Version 7.1 and is supported on RMX with MPM+ and MPMx cards.
Page 600 Chapter 17-Gateway Calls Dialing from ISDN/PSTN Endpoints Figure 17-4Dialing String and Call Flow from ISDN Endpoint to IP Endpoint [GW Profile ISDN/PSTN number] - the dial-in number assigned to the Gateway Profile, including the required country and area codes. For example, if the dial-in number assigned to the Gateway Profile is 5705555, enter this number with the appropriate area code: 2125705555.
Page 601: Direct Dial-In To Endpoints Or Dma Vmr Using Automatically Generated Destination Numbers
Polycom RMX 1500/2000/4000 Administrator’s Guide Direct Dial-in to Endpoints or DMA VMR using Automatically Generated Destination Numbers ISDN/PSTN participants can call the destination endpoints without interaction with the IVR of the gateway. This dialing method is enabled when the administrator configures the Gateway Profile to automatically...
Page 602: Interoperability With Cma
* and the Gateway Profile ID (for example, *2000) as defined in the Dialing Rule. For more details on Dialing Rules definition in the CMA, see the Polycom CMA System Operations Guide, “Dial Rule Operations”.
Page 603: Configuring The Gateway Components On The Rmx
Polycom RMX 1500/2000/4000 Administrator’s Guide Configuring the Gateway Components on the To enable gateway calls in the RMX, the following components have to be configured: • Conference IVR Service to be used with the Conference Profile assigned to the Gateway Profile. The IVR Services are used for Gateway IVR connections.
Page 604 IVR service. Define the IVR Service Global parameters (it is recommended to use the system defaults). For more details, see RMX 1500/2000/4000 Administrator’s Guide, "Conference IVR Service Properties - Global Parameters” on page 15-9.
Page 605 Polycom RMX 1500/2000/4000 Administrator’s Guide 10 For a gateway IVR Service, select the audio file for the following message types: Table 17-1 Conference IVR Service Properties - Gateway General Voice Messages Message Type Description Enter Destination Prompts the calling participant for the destination number.
Page 606 RMX 1500/2000/4000 Administrator’s Guide. Notes: • When using one of the default Polycom slides, the slide will be displayed in the resolution defined in the profile, i.e. CIF, SD, HD 720p or HD 1080p. • When defining a gateway IVR Service, the recommended default slide is: Default_GW_Welcome_Slide.
Page 607: Defining The Conference Profile For Gateway Calls
Polycom RMX 1500/2000/4000 Administrator’s Guide Defining the Conference Profile for Gateway Calls The Conference Profile that will be later assigned to the Gateway Profile determine the parameters of the gateway call, such as the line rate and video resolution and if to automatically terminate the gateway session when one participant or no participants are connected to the Gateway Session.
Page 608: Defining The Gateway Profile
Chapter 17-Gateway Calls Set the Auto Terminate - At the End option to When Last Participant Remains ensuring that the gateway call will end when only one participant is connected. For more details, see Table 1-5, “New Profile - Advanced Parameters,” on page 1-12. Define the remaining Profile parameters as described in "Defining Profiles”...
Page 609 Polycom RMX 1500/2000/4000 Administrator’s Guide The New Gateway Profile dialog box opens. Define the following parameters: Table 17-3 New Gateway Profile Properties Option Description Display Name Enter a unique-per-MCU name for the Gateway Profile in native language character sets to be displayed in the RMX Web Client.
Page 610 Chapter 17-Gateway Calls Table 17-3 New Gateway Profile Properties (Continued) Option Description Routing Name The Routing Name is defined by the user, however if no Routing Name is entered, the system will automatically assign a new name when the Profile is saved as follows: •...
Page 611 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 17-3 New Gateway Profile Properties (Continued) Option Description Gateway dial-out Select the communication protocols to be used for Protocol dialing out to the destination participant(s). The system starts by connecting the participant using the first selected protocol. If the call is not answered or...
Page 612 Chapter 17-Gateway Calls Table 17-3 New Gateway Profile Properties (Continued) Option Description First Dial-in This field replaces the Dial in Number (1) when the Number Use Dial-in Numbers as Destination ID is selected enabling the automatic generation of the destination dial string.
Page 613 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 17-3 New Gateway Profile Properties (Continued) Option Description Use Dial-in When selected - Dial-in numbers are used to Numbers as automatically generate the dial string of the Destination ID destination endpoint or DMA Meeting Room or the IP endpoint, skipping the interaction with the Gateway IVR system for entering the destination ID.
Page 614: System Configuration
Chapter 17-Gateway Calls System Configuration For details about adding and modifying system flags, see RMX 1500/2000/ 4000 Administrator’s Guide, "Manually Adding and Deleting System Flags” on page 19-21 Displaying the Connection Information You can hide the connection indications displayed on the participant’s...
Page 615: Monitoring Ongoing Gateway Sessions
Profile, are listed in the ongoing Conferences list pane. Gateway Sessions are monitored in the same way as the conferences. For more details on monitoring conferences, see RMX 1500/2000/4000 Administrator’s Guide, "Conference Level Monitoring” on page 11-3. Additional ISDN and PSTN Participants cannot dial in directly to the Gateway Session once it was started.
Page 616: Gateway Session Parameters
Chapter 17-Gateway Calls If the destination endpoint is ISDN, the system displays the connection progress in percentages, where the percentages represent various stages in the connection process as follows: • Up to 60% the connection of the ISDN channels (up to 30 channels can be connected when E1 is used for the connection).
Page 617: Connected Participant Parameters
Polycom RMX 1500/2000/4000 Administrator’s Guide Conference ID: The ID of the new conference is assigned randomly by the MCU. The Gateway Session automatically ends when only one participant is left in the session. Connected Participant Parameters Once this conference is created, the calling participant is connected to it and one or several dial-out participant(s) are automatically created and added to this gateway session.
Page 618: Dialing To Polycom® Dma™ 7000
This number is truncated by the RMX gateway and the truncated digits are replaced by a prefix that corresponds either to the DMA prefix in the Gatekeeper. Figure 19 Call Flow from ISDN Endpoint to Polycom DMA with Automatically Generated Forwarded Dial String 17-28...
Page 619: Calling The Dma Via Gateway Ivr
265555 Calling the DMA via Gateway IVR Audio PSTN/ISDN calls can be routed to Polycom DMA 7000 via the RMX. ISDN Video endpoints connect using their audio channels (but consume video resources). The DMA 7000 enables load balancing and the distribution of multipoint calls on up to 10 Polycom RMX media servers.
Page 620: Automatic Dial String Generation
Chapter 17-Gateway Calls • When prompted for the target conference ID, the caller enters the string of the target meeting room on the DMA followed by the # key. This string is composed of the DMA prefix as registered in the gatekeeper and the ID of the virtual meeting room running on the DMA.
Page 621: Pstn Dial-In Using Gk Prefix
Polycom RMX 1500/2000/4000 Administrator’s Guide Figure 18 Call Flow from ISDN Endpoint to Polycom DMA with Automatically Generated Forwarded Dial String Example: Figure 1 shows the call flow assuming the following parameters: First Dial-in Number 5705550 Last Dial-in Number 5705560...
Page 622 Chapter 17-Gateway Calls Table 17-4 summarizes the PSTN participant’s DTMF input depending on the flag value. Table 17-4 PSTN Participant input via DTMF FLAG: USE_GK_PREFIX_FOR_PSTN_CALLS= Configuration Standalone RMX PSTN participant PSTN participant enters: Conference ID= 1234 enters: 1234#. 761234# (The Gatekeeper RMX with DMA Prefix”76”...
Page 623: Direct Dialing From Isdn/Pstn Endpoint To Ip Endpoint Via A Meeting Room
Polycom RMX 1500/2000/4000 Administrator’s Guide Direct Dialing from ISDN/PSTN Endpoint to IP Endpoint via a Meeting Room Dialing from an ISDN endpoint to a specific IP endpoint using the Gateway Profile is a two-step process (dialing to the Gateway and then entering the number of the destination IP endpoint).
Page 624 Chapter 17-Gateway Calls • ISDN/PSTN access is enabled and a dial-in number is assigned to the Meeting Room. • The dial-out IP endpoint is added to the Meeting Room’s Participants list. 17-34...
Page 625: Rmx Manager Application
RMX Manager Application The RMX Manager is the Windows version of the RMX Web Client. It can be used instead of the RMX Web Client for routine RMX management and for RMX management via a modem connection. For more information on using the RMX Manager via a modem connection, see "Connecting to the RMX via Modem”...
Page 626: Installing The Rmx Manager
Programs. New RMX Installation Note The RMX Installation and First Entry Configuration must be completed before installing the RMX Manager application. For more details, see the RMX 1500/ 2000/4000 Getting Started Guide, Chapter 2, First Time Installation and Configuration. Once the connection to the RMX unit is established and the Login window is displayed, the RMX Manager application can be installed.
Page 627 Polycom RMX 1500/2000/4000 Administrator’s Guide The Login screen is displayed. There is a link to the RMX Manager Installer at the top of the right edge of the screen. Link to Manager Installer Click the Install RMX Manager link. The installer verifies the application’s requirements on the workstation.
Page 628 Chapter 18-RMX Manager Application The Install dialog box is displayed. Click Install. The installation proceeds. 18-4...
Page 629 Polycom RMX 1500/2000/4000 Administrator’s Guide The installation completes, the application loads and the RMX Manager – Welcome screen is displayed. This screen is displayed only on first entry. Once the language is selected, this screen is skipped the next time you start the RMX Manager application.
Page 630 Display Name. — IP Address of the MCU’s control unit — Product Type - The MCU type: RMX 1500/RMX 2000/RMX 4000. Before connecting to the MCU for the first time, the RMX type is unknown so RMX is displayed instead as a general indication.
Page 631: Starting The Rmx Manager Application
To use the Windows Start menu: Click Start > Programs. If the RMX Manager is displayed in the recently used programs list, click RMX Manager in the list to start the application. Click All Programs > Polycom > RMX Manager. 18-7...
Page 632: Connecting To The Mcu
Authorization Level of Users that can connect to the other MCUs on the list. For example, if the Authorization level of the User POLYCOM is Administrator, all Users connecting to the other MCUs on the list must be Administrators. Each user can have a different login name and password for each of the listed MCUs and they must be defined in the Users list of each of the listed MCUs.
Page 633 Polycom RMX 1500/2000/4000 Administrator’s Guide To connect the RMX Manager to an MCU: In the MCUs pane or screen, use one of the following methods: Double-click the MCU icon. Select the RMX to connect and click the Connect MCU button.
Page 634 Chapter 18-RMX Manager Application If you are connecting to any MCU from the MCUs pane in the RMX Manager Main screen and have defined the Username and Password for the connecting MCU, the MCU icon changes to connected and its status, type and number of audio and video resources are displayed in the MCUs pane.
Page 635: Rmx Manager Main Screen
Polycom RMX 1500/2000/4000 Administrator’s Guide RMX Manager Main Screen The RMX Manager Main Screen is displayed only when at least one MCU is connected. This screen is similar to the RMX Web Client Main Screen with the addition of the MCUs pane. As in the RMX Web Client, the panes are displayed according to the Authorization Level of the logged in User.
Page 636: Mcus Pane
MCU Display Name - the name of the MCU and its icon according to its type and connection status. The following icons are available: Table 1 MCU Icons and Statuses Icon Description RMX 1500, disconnected. RMX 1500, connected. RMX 2000, disconnected. RMX 2000, connected. RMX 4000, disconnected. RMX 4000, connected.
Page 637: Conferences Pane
— Major - The MCU has a major problem. MCU behavior could be affected and attention is required. • Product Type - The MCU type: RMX 1500/2000/4000. Before connecting to the MCU for the first time, the RMX type is unknown so RMX is displayed instead as a general indication.
Page 638: Rmx Management
Chapter 18-RMX Manager Application The Conferences list toolbar contains the following buttons: Save Conference Start/Resume/Pause Recording to Template Stop Recording Delete Conference New Conference Toolbar List Headers MCU Name Conference Data If Conference Recording is enabled the following buttons are enabled: •...
Page 639: List Pane
Polycom RMX 1500/2000/4000 Administrator’s Guide List Pane The List pane displays details of the participants connected to the conferences selected in the Conferences pane or the item selected in RMX Management pane. The title of the pane changes according to the selected item.
Page 640: Address Book
The number of Video and Voice ports in use. • The High Port Usage threshold. For more details, see the RMX 1500/2000/4000 Getting Started Guide, "Port Usage Gauges” on page 3-7. MCU State The MCU State indicator displays the status of the selected MCU.
Page 641: Conference Templates
The Conference Templates pane is initially displayed as a closed tab. The name of the selected RMX and the number of saved Conference Templates is indicated on the tab. For more details, see the RMX 1500/2000/4000 Getting Started Guide, "Conference Templates” on page 3-10. Adding MCUs to the MCUs List The RMX Manager can connect to one or several RMX units simultaneously.
Page 642 Enter the IP address of the MCU’s Control Unit. The IP address must be identical to the one configured in the MCU during first entry Configuration. For more details, see the RMX 1500/2000/4000 Getting Started Guide, "Modifying the Factory Default Management Network Settings on the USB Key” on page 2-9.
Page 643 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 2 MCU Properties (Continued) Field Description Remember Login This check box is automatically selected, and it enables the usage of the user name and password entered in this dialog box when connecting to the RMX.
Page 644: Starting A Conference
Chapter 18-RMX Manager Application Starting a Conference There are several ways to start a conference: • Clicking the New Conference button in the Conferences pane. For more information, see "Starting a Conference from the Conferences Pane” on page 18-20. • Dialing in to a Meeting Room defined on any of the MCUs.
Page 645 If no defined participants are to be added to the conference, or you do not want to add additional information, click OK. For more details, see the RMX 1500/2000/4000 Getting Started Guide, "Starting a Conference from the Conferences Pane” on page 3-16. 18-21...
Page 646: Starting A Reservation
In the RMX Management pane, click the Reservation Calendar button ( The Reservation Calendar is displayed. Name of selected MCU Click the New Reservation ( ) button. For more information, see the RMX 1500/2000/4000 Getting Started Guide, "Starting a Reservation” on page 3-29. 18-22...
Page 647: Template
Polycom RMX 1500/2000/4000 Administrator’s Guide Starting an Ongoing Conference or Reservation From a Template An ongoing conference or a Reservation can be started from any Conference Template saved in the Conference Templates list of the selected MCU. To start an ongoing conference or a reservation from a Template: In the MCUs pane, select the MCU to run the conference.
Page 648: Monitoring Conferences
Chapter 18-RMX Manager Application Monitoring Conferences When MCUs are connected to the RMX Manager, they are automatically monitored, that is, any ongoing conference that is started on that MCU is automatically added to the Conferences pane and its participants are monitored.
Page 649: Grouping The Participants By Mcu
Polycom RMX 1500/2000/4000 Administrator’s Guide Grouping the Participants by MCU The Participants can be grouped by MCU and then by conferences. To change the display mode for the Participants pane: >> On the RMX menu, click View > Group by MCU.
Page 650: Start Monitoring/Stop Monitoring
Chapter 18-RMX Manager Application Start Monitoring/Stop Monitoring By default, all conferences running on connected RMXs are monitored. You can stop the automatic monitoring of conferences on a specific MCU in one of the following methods: • By clearing the check box in the Monitored column in the MCUs pane. •...
Page 651: Modifying The Mcu Properties
Polycom RMX 1500/2000/4000 Administrator’s Guide Modifying the MCU Properties You can view the currently defined MCU settings, and modify them when required, for example, change the MCU name, IP address or Secured mode. Use this procedure to add the Username and Password to the properties of the MCU that was automatically added to the MCU list when installing the RMX Manager.
Page 652: Disconnecting An Mcu
Chapter 18-RMX Manager Application Disconnecting an MCU An MCU can be disconnected from the RMX Manager, without removing it from the MCUs list. To disconnect an MCU: Use one of the following methods: Select the MCU to disconnect and click the Disconnect MCU button.
Page 653: Changing The Rmx Manager Language
Polycom RMX 1500/2000/4000 Administrator’s Guide Click OK to confirm or Cancel to abort the operation. The MCU icon is removed from the MCUs pane. Changing the RMX Manager Language If needed, you can change the language of the RMX Manager menus and dialog boxes.
Page 654: Import/Export Rmx Manager Configuration
Chapter 18-RMX Manager Application Import/Export RMX Manager Configuration The RMX Manager configuration that includes the MCU list and the multilingual selection can be save to any workstation/PC on the network and imported to any Multi-RMX Manager installed in the network. This enables the creation of the MCUs list once and distributing it to all RMX Manager installations on the network.
Page 655 Polycom RMX 1500/2000/4000 Administrator’s Guide To Import the RMX Manager Configuration: In the Multi-RMX Manager, click the Import RMX Manager Configuration button in the toolbar, or right-click anywhere in the MCUs pane and then click Import RMX Manager Configuration. The Import RMX Manager Configuration dialog box opens.
Page 656: Installing Rmx Manager For Secure Communication Mode
Chapter 18-RMX Manager Application Installing RMX Manager for Secure Communication Mode The RMX Manager cannot be downloaded from a site, operating in Secure Communication Mode, without a valid TLS certificate. The following procedure describes how to obtain a TLS certificate and download the RMX Manager from a site operating in Secure Communication Mode.
Page 657 Polycom RMX 1500/2000/4000 Administrator’s Guide Clear the Secured RMX Communication check box. Click OK. Click the DNS tab. MCU Host Name Local Domain Name Enter the Local Domain Name. The Local Domain Name must be the same as the MCU Host Name. If the content of these two fields are not identical an active alarm is created.
Page 658 Chapter 18-RMX Manager Application Create a Certificate Request. For more information, see Guide, "Purchasing a Certificate” on page F-1. Certificates can also be created and issued using an Internal Certificate Authority. For more information see "Using an Internal Certificate Authority” on page 18-37. 18-34...
Page 659 Polycom RMX 1500/2000/4000 Administrator’s Guide Install the certificate. For more information, see Appendix F, "Installing the Certificate” on page F-3. Set the RMX to Secure Communication Mode In the RMX Management pane, click IP Network Services. In the IP Network Services list pane, double click the Management Network entry.
Page 660 Chapter 18-RMX Manager Application The Management Network Properties dialog box is displayed. Select the Secured RMX Communication check box. Click OK. Reset the RMX: In the RMX Management pane, click the Hardware Monitor button. The Hardware Monitor pane is displayed. Click the Reset ( ) button.
Page 661: Using An Internal Certificate Authority
Polycom RMX 1500/2000/4000 Administrator’s Guide Using an Internal Certificate Authority If your TLS certificate was created and issued by an Internal Certificate Authority, it may not be seen as having been issued by a trusted Certificate Authority. The RMX Manager is not downloaded successfully and a warning is received stating that the certificate was not issued by a trusted Certificate Authority.
Page 662 Chapter 18-RMX Manager Application The Certificate Export Wizard is displayed. Click the Next button. The Export File Format dialog box is displayed. Select Base-64 encoded X.509 (.CER). Click the Next button. 18-38...
Page 663 Polycom RMX 1500/2000/4000 Administrator’s Guide The File to Export dialog box is displayed. In the File Name field, enter the file name for the exported certificate. Click the Next button. 10 The final Certificate Export Wizard dialog box is displayed.
Page 664 Chapter 18-RMX Manager Application The successful export message is displayed. 12 Click the OK button. 18-40...
Page 665: Rmx Administration And Utilities
RMX Administration and Utilities System and Participant Alerts The RMX alerts users to any faults or errors the MCU encountered during operation. Two indication bars labeled System Alerts and Participant Alerts signal users of system errors by blinking red in the event of an alert. System Alerts Participant Alerts indication bar...
Page 666: System Alerts
Chapter 19-RMX Administration and Utilities The Participants Alerts indication bar blinks red indicating participant connection difficulties in conferences. Once viewed, the Participant Alerts indication bar becomes statically red until the errors have been resolved in the MCU. System Alerts System Alerts are activated when the system encounters errors such as a general or card error.
Page 667 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 19-1 Active Alarms Pane Columns (Continued) Field Description Category Lists the type of error. The following categories may be listed: • File – indicates a problem in one of the files stored on the MCU’s hard disk.
Page 668: Participant Alerts
Click the red blinking Participants Alerts indication bar. The Participant Alerts pane opens. The Participant Alerts pane displays similar properties to that of the Participant List pane. For more information, see the RMX 1500/2000/4000 Getting Started Guide - "Participant Level Monitoring” on page 3-55. 19-4...
Page 669 Polycom RMX 1500/2000/4000 Administrator’s Guide To resolve participant issues that created the Participant Alerts, the administrator can either Connect , Disconnect or Delete participant. 19-5...
Page 670: System Configuration
Chapter 19-RMX Administration and Utilities System Configuration The system’s overall behavior can be configured by modifying the default values of the System Flags. For flag changes to take effect, the MCU must be reset. For more information, see Chapter 19, “Resetting the RMX” on page 19-132. Modifying System Flags To modify system flags: On the RMX menu, click Setup >...
Page 671 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 19-2 System Flags – MCMS_PARAMETERS (Continued) Flag Description ALLOW_NON_ENCRYPT When set to NO (default), the Recording Link _RECORDING_LINK_IN_ inherits the encryption settings of the ENCRYPT_CONF conference. If the conference is encrypted, the recording link will be encrypted.
Page 672 Chapter 19-RMX Administration and Utilities Table 19-2 System Flags – MCMS_PARAMETERS (Continued) Flag Description CHANGE_AD_HOC_CO The duration of an ad-hoc conference* can NF_DURATION be configured on a system level by setting the flag to one of the following values (in minutes): 60 (default), 90, 180 and 270.
Page 673 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 19-2 System Flags – MCMS_PARAMETERS (Continued) Flag Description ENABLE_EXTERNAL_ If YES, the RMX connects to an external database application, to validate the DB_ACCESS participant’s right to start a new conference or access a conference.
Page 674 Default: 0.0.0.0 EXTERNAL_DB_LOGIN The login name defined for the RMX in the external database server. Default: POLYCOM EXTERNAL_DB_ The password associated with the user name PASSWORD defined for the RMX on the external database server.
Page 675 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 19-2 System Flags – MCMS_PARAMETERS (Continued) Flag Description EXTERNAL_DB_PORT The external database server port used by the RMX to send and receive XML requests/ responses. For secure communications set the value to 443. Default: 5005.
Page 676 Chapter 19-RMX Administration and Utilities Table 19-2 System Flags – MCMS_PARAMETERS (Continued) Flag Description HD_THRESHOLD_ Sets the minimum bit rate required by BITRATE endpoints to connect to an HD Conference. Endpoints that cannot support this bit rate are connected as audio only. Range: 384kbps - 4Mbs (Default: 768) HIDE If set to YES: (default in Ultra Secure Mode):...
Page 677 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 19-2 System Flags – MCMS_PARAMETERS (Continued) Flag Description ISDN_IDLE_CODE_T1 The Idle code (silent), transmitted on the ISDN T1 B channels, when there is no transmission on the channels. Default: 0x13 ISDN_NUM_OF DIGITS When using ISDN Overlap sending dialing mode, this field holds the number of digits to be received by the MCU.
Page 678 Chapter 19-RMX Administration and Utilities Table 19-2 System Flags – MCMS_PARAMETERS (Continued) Flag Description LAN_REDUNDANCY Enables Local Area Network port redundancy on RMX 2000/4000 RTM LAN Card and RMX 1500 Lan ports on the RTM IP 1500. Default: YES Range: YES / NO LAST_LOGIN If YES, the system displays a record of the _ATTEMPTS...
Page 679 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 19-2 System Flags – MCMS_PARAMETERS (Continued) Flag Description MAX_CP_RESOLUTION The MAX_CP_RESOLUTION flag value is applied to the system during First Time Power-on and after a system upgrade. The default value is HD1080. All subsequent changes to the Maximum CP Resolution of the system are made using the Resolution Configuration dialog box.
Page 680 Chapter 19-RMX Administration and Utilities Table 19-2 System Flags – MCMS_PARAMETERS (Continued) Flag Description MIN_H239_HD1080 Used to set the threshold line rate for HD _RATE Resolution Content: the line rate at which the RMX will send Content at HD1080 Resolution. Setting the flag to 0 disables HD Resolution Content.
Page 681 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 19-2 System Flags – MCMS_PARAMETERS (Continued) Flag Description MULTIPLE_SERVICES Determines whether the Multiple Services option is be activated once the appropriate license is installed. Possible Values: YES / NO Default: NO Note: If the MULTIPLE_SERVICES System...
Page 682 Chapter 19-RMX Administration and Utilities Table 19-2 System Flags – MCMS_PARAMETERS (Continued) Flag Description NUMERIC_CONF_PASS Defines the minimum length required for the _MIN_LEN Conference password. Value: 0-16 0 - this rule is not enforced, however these rules cannot be disabled when the RMX is in Ultra Secure Mode.
Page 683 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 19-2 System Flags – MCMS_PARAMETERS (Continued) Flag Description PASSWORD Determines the display of a warning to the _EXPIRATION user of the number of days until password _WARNING_DAYS expiration. Value: between 0 and 14 days.
Page 684 Chapter 19-RMX Administration and Utilities Table 19-2 System Flags – MCMS_PARAMETERS (Continued) Flag Description SESSION If there is no input from the user or if the _TIMEOUT_IN connection is idle for longer than the number _MINUTES of minutes specified by this flag, the connection to the RMX is terminated.
Page 685: Manually Adding And Deleting System Flags
Polycom RMX 1500/2000/4000 Administrator’s Guide Currently no flags are defined in the CS_MODULE_PARAMETERS section. To modify a flag value, double-click or select the flag and click the Edit Flag button. In the New Value field, enter the flag’s new value.
Page 686 Chapter 19-RMX Administration and Utilities The following flags can be manually added to the MCMS_PARAMETERS tab Table 19-3 Manually Added System Flags – MCMS_PARAMETERS Flag and Value Description BONDING_CHANNEL When connecting a bonding group, this is the _DELAY delay (number of 1/100 seconds) between dialing attempts to connect sequential (ISDN) channels.
Page 687 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 19-3 Manually Added System Flags – MCMS_PARAMETERS Flag and Value Description BONDING_DIALING When set to: _METHOD • SEQUENTIAL The MCU initiates channel connections (ISDN) sequentially until it reaches the number of channels defined by the BONDING_NUM_CHANNELS_IN _GROUP flag.
Page 688 Chapter 19-RMX Administration and Utilities Table 19-3 Manually Added System Flags – MCMS_PARAMETERS Flag and Value Description CP_REGARD_TO For use in the Avaya Environment. _INCOMING_SETUP If set to YES, the RMX calculates the line rate _RATE for incoming calls in CP conferences, according to the line rate which is declared by the endpoint in the H.225 setup message.
Page 689 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 19-3 Manually Added System Flags – MCMS_PARAMETERS Flag and Value Description ENABLE_AGC Set this flag to YES to enable the AGC option. (Default setting is NO.) When disabled, selecting the AGC option in the Participant Properties has not effect on the participant audio.
Page 690 Thereafter the feature is controlled via the New Profile/Profile Properties - Advanced dialog box. Default: YES. ENABLE_EPC When set to YES (default), enables Polycom proprietary People+Content. When set to NO, disables this feature for all conferences and participants. ENABLE_TEXTUAL Set the value of this flag to NO to disable Text _CONFERENCE Indication.
Page 691 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 19-3 Manually Added System Flags – MCMS_PARAMETERS Flag and Value Description FORCE_CIF_PORT_ Sets the MCU to allocate one CIF video ALLOCATION resource to an endpoint, regardless of the resolution determined by the Conference Profile parameters. You can specify the...
Page 692 Chapter 19-RMX Administration and Utilities Table 19-3 Manually Added System Flags – MCMS_PARAMETERS Flag and Value Description H323_FREE_VIDEO For use in the Avaya Environment. _RESOURCES In the Avaya Environment there are features that involve converting undefined dial-in participants’ connections from video to audio (or vice versa).
Page 693 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 19-3 Manually Added System Flags – MCMS_PARAMETERS Flag and Value Description H264_BASE_PROFILE_ This flags sets the minimum bitrate threshold MIN_RATE_HD1080P30 for endpoints that don’t support H.264 High _SHARPNESS Profile for HD1080P30 resolution using Sharpness Video Quality.
Page 694 1, setting this flag to YES will adjust _LINK=NO the line rate of HD Video Switching conferences run on the RMX 1500/2000/4000 from 1920Kbps to 18432, 100bits/sec to match the actual rate of the IP Only HD Video Switching conference running on the MGC.
Page 695 _ENVIRONMENT=YES is on level 1, setting this flag to YES will adjust the line rate of HD Video Switching conferences run on the RMX 1500/2000/4000 from 1920Kbps to 17897, 100bits/sec to match the actual rate of the HD Video Switching conference running on the MGC.
Page 696 Chapter 19-RMX Administration and Utilities Table 19-3 Manually Added System Flags – MCMS_PARAMETERS Flag and Value Description NUMBER_OF_REDIAL Enter the number re dialing attempts required. Dialing may continue until the conference is terminated. Default: 3 PARTY_GATHERING The value of this System Flag sets the _DURATION_SECONDS duration, in seconds, of the display of the Gathering slide for participants that connect to...
Page 697 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 19-3 Manually Added System Flags – MCMS_PARAMETERS Flag and Value Description SIP_AUTO_SUFFIX Used to automatically add a suffix to a SIP _EXTENSION address (To Address) instead of adding it manually in the RMX Web Client (SIP address) when the SIP call is direct-dial and not through a Proxy.
Page 698 Chapter 19-RMX Administration and Utilities Table 19-3 Manually Added System Flags – MCMS_PARAMETERS Flag and Value Description SIP_FREE_VIDEO For use in Avaya and Microsoft Environments. _RESOURCES When set to NO (required for Avaya and Microsoft environments), video resources that were allocated to participants remain allocated to the participants as long as they are connected to the conference even if the call was changed to audio only.
Page 699 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 19-3 Manually Added System Flags – MCMS_PARAMETERS Flag and Value Description SEND_WIDE_RES_TO_ When set to YES, the RMX sends wide ISDN screen resolution to ISDN endpoints. When set to NO (default), the RMX does not send wide screen resolution to ISDN endpoints.
Page 700 Chapter 19-RMX Administration and Utilities Table 19-3 Manually Added System Flags – MCMS_PARAMETERS Flag and Value Description SET_AUDIO_CLARITY Audio Clarity improves received audio from participants connected via low audio bandwidth connections, by stretching the fidelity of the narrowband telephone connection to improve call clarity. The enhancement is applied to the following low bandwidth (4kHz) audio algorithms: •...
Page 701 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 19-3 Manually Added System Flags – MCMS_PARAMETERS Flag and Value Description SET_AUTO Auto Brightness detects and automatically _BRIGHTNESS adjusts the brightness of video windows that are dimmer than other video windows in the conference layout. Auto Brightness only increases brightness and does not darken video windows.
Page 702: Jitc_Mode System Flag
Chapter 19-RMX Administration and Utilities To delete a flag: In the System Flags dialog box, select the flag to delete and click the Delete Flag button. In the confirmation message box, click Yes to confirm. Click OK to close the System Flags dialog box. JITC_MODE System Flag The Ultra Secure Mode is enabled or disabled depending on the value of the JITC_MODE System Flag.
Page 703 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 19-4 JITC_MODE Flag Value – Effect on System Flags (Continued) JITC_MODE = Flag Range Default Range Default User Management DISABLE 1-90 0-90 _INACTIVE _USER Session Management APACHE_KEEP 1-999 1-999 _ALIVE _TIMEOUT SESSION 1-999 0-999...
Page 704 Chapter 19-RMX Administration and Utilities Table 19-4 JITC_MODE Flag Value – Effect on System Flags (Continued) JITC_MODE = Flag Range Default Range Default MAX_NUMBER 4-80 4-80 _MANAGEMENT _SESSIONS_PER _SYSTEM Password Management FORCE YES/NO _STRONG _PASSWORD _POLICY MIN_PASSWORD 15-20 0-20 _LENGTH NUMERIC_CONF 9-16 0-16...
Page 705: Auto Layout Configuration
Polycom RMX 1500/2000/4000 Administrator’s Guide Table 19-4 JITC_MODE Flag Value – Effect on System Flags (Continued) JITC_MODE = Flag Range Default Range Default MIN_PWD _CHANGE _FREQUENCY _IN_DAYS HIDE YES/NO YES/NO _CONFERENCE _PASSWORD Cyclic File Systems ENABLE_CYCLIC YES/NO YES/NO _FILE_SYSTEM _ALARMS...
Page 706 Chapter 19-RMX Administration and Utilities Table 19-5 Flags: PREDEFINED_AUTO_LAYOUT_0,...,10 PREDEFINED_AUTO_LAYOUT_ Flag Name: (n = Number of Participants) Default Value Possible Values CP_LAYOUT_1X1 CP_LAYOUT_1X1 CP_LAYOUT_1X1 CP_LAYOUT_1X2 CP_LAYOUT_1X2HOR CP_LAYOUT_1X1 CP_LAYOUT_1x2VER CP_LAYOUT_1X2VER CP_LAYOUT_2X1 CP_LAYOUT_2X2 CP_LAYOUT_1P2HOR CP_LAYOUT_2X2 CP_LAYOUT_1P5 CP_LAYOUT_1P2HOR_UP CP_LAYOUT_1P2VER CP_LAYOUT_1P5 CP_LAYOUT_1P7 CP_LAYOUT_2X2 CP_LAYOUT_1P3HOR_UP CP_LAYOUT_1P7 CP_LAYOUT_1P3VER CP_LAYOUT_1P7...
Page 707 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 19-5 Flags: PREDEFINED_AUTO_LAYOUT_0,...,10 (Continued) PREDEFINED_AUTO_LAYOUT_ Flag Name: (n = Number of Participants) Default Value Possible Values CP_LAYOUT_1P4VER CP_LAYOUT_1P5 CP_LAYOUT_1P7 CP_LAYOUT_1P8UP CP_LAYOUT_1P8CENT CP_LAYOUT_1P8HOR_UP CP_LAYOUT_3X3 CP_LAYOUT_2P8 CP_LAYOUT_1P12 CP_LAYOUT_4X4 19-43...
Page 708 Chapter 19-RMX Administration and Utilities Example: Table 19-6 illustrates the effect of modifying the PREDEFINED_AUTO_LAYOUT_5 flag in conferences with fewer or more participants than the number of windows selected in the default layout. Table 19-6 Example: Modifying PREDEFINED_AUTO_LAYOUT_5 Flag Set to Number of Flag Possible...
Page 709: Values
Polycom RMX 1500/2000/4000 Administrator’s Guide LEGACY_EP_CONTENT_DEFAULT_LAYOUT Flag Values Table 19-7 lists the value for each video layout that can be defined for the LEGACY_EP_CONTENT_DEFAULT_LAYOUT Flag. It allows the selection of video layout that will be displayed on the screen of the legacy endpoint when switching to Content mode.
Page 710: Cs_Enable_Epc Flag
Chapter 19-RMX Administration and Utilities Table 19-7 LEGACY_EP_CONTENT_DEFAULT_LAYOUT Flag Values Layout Flag Value CP_LAYOUT_1P4HOR CP_LAYOUT_1P4VER CP_LAYOUT_1P5 CP_LAYOUT_1P7 CP_LAYOUT_1P8UP CP_LAYOUT_1P8CENT CP_LAYOUT_1P8HOR_UP CP_LAYOUT_3X3 CP_LAYOUT_2P8 CP_LAYOUT_1P12 CP_LAYOUT_4X4 CS_ENABLE_EPC Flag Endpoints that support People+Content may require a different signaling (for example, FX endpoints). For these endpoints, manually add the flag CS_ENABLE_EPC with the value YES (default value is NO) to the CS_MODULE_PARAMETERS tab.
Page 711: Automatic Password Generation Flags
Polycom RMX 1500/2000/4000 Administrator’s Guide Automatic Password Generation Flags The RMX can be configured to automatically generate conference and chairperson passwords when the Conference Password and Chairperson Password fields are left blank. Guidelines • If the flag HIDE_CONFERENCE_PASSWORD is set to YES, the...
Page 712: Enabling The Automatic Generation Of Passwords
Chapter 19-RMX Administration and Utilities existing passwords. Only new conferencing entities will be affected by the change. Do not enable this option in an environment that includes a Polycom DMA system. Enabling the Automatic Generation of Passwords To enable the automatic generation of passwords, the following flags have...
Page 713 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 19-8 Automatic Password Generation Flags (Continued) Flag Description NUMERIC_CHAIR_PASS_MIN_LEN Enter the minimum number of characters required for chairperson passwords. Possible values: 0 – 16. 0 (default in non-secured mode) means no minimum length. However...
Page 714 Chapter 19-RMX Administration and Utilities Table 19-8 Automatic Password Generation Flags (Continued) Flag Description NUMERIC_CONF_PASS_DEFAULT_ This flag enables or disables the automatic generation of conference passwords. The length of the automatically generated passwords is determined by the flag value. Possible values: •...
Page 715 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 19-8 Automatic Password Generation Flags (Continued) Flag Description NUMERIC_CHAIR_PASS_ DEFAULT This flag enables or disables the _LEN automatic generation of chairperson passwords. The length of the automatically generated passwords is determined by the flag value.
Page 716: Rmx Time
Chapter 19-RMX Administration and Utilities RMX Time To ensure accurate conference scheduling, the RMX has an internal clock that can function in standalone mode, or in synchronization with up to three Network Time Protocol (NTP) servers. Guidelines • NTP Version 4 is the only supported protocol. •...
Page 717 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 19-9 RMX Time – Fields Properties Field Description GMT Date The date at Greenwich, UK. Local Time The RMX’s local time settings, are calculated from the GMT Time and the GMT Offset. GMT Time The RMX’s current GMT Time settings.
Page 718: Resource Management
Chapter 19-RMX Administration and Utilities Resource Management Resource Capacity The RMX 1500 support one card type: MPMx. Three assembly variations, MPMx-S, MPMx-D and MPMx-Q, differing in resource capacity, are available for the RMX1500. The RMX 2000 can support three card types: MPM, MPM+ and MPMx.
Page 719 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 19-10 Resource Capacities for Full Capacity RMX per Resolution in CP (Continued) Maximum Possible Resources Resource RMX 1500 RMX 2000 RMX 4000 Type MPMx MPM+ MPMx MPM+ MPMx 4CIF 60 / – SD 60...
Page 720: Resource Capacity Modes
Chapter 19-RMX Administration and Utilities • RMX’s with 500MB of memory can support a maximum of 400 simultaneous participant calls, regardless of how system resources are allocated. RMX’s with 1000MB of memory are not subject to this limitation. • RMX memory size is listed in the Administration > System Information properties box.
Page 721: Resource Usage
Polycom RMX 1500/2000/4000 Administrator’s Guide Example: If two MPM+ cards are installed in the RMX, providing 160 video resources, and the license was not upgraded accordingly, although the system capacity is higher, resource availability for allocation does not change and remains according to the license (80).
Page 722 Chapter 19-RMX Administration and Utilities Table 19-12 Video Resource Usage vs. Resolution (MPM, MPM+, MPMx) Video Resources Used Resolution/fps MPM+ MPMx WSD/30 4CIF/30 4SIF/30 WVGA/30 2.66 WVGA/25 SD/30 WSD/60 HD720p/30 CIF/60 SIF/60 WSIF/60 2.66 WCIF/60 432X336/60 480X352/60 WSD/50 Not Supported 4CIF/50 4SIF/60 WVGA/60...
Page 723: Video/Voice Port Configuration
Polycom RMX 1500/2000/4000 Administrator’s Guide High Definition Video Switching During a High Definition Video Switching conference, each endpoint uses one video (CIF) port. Voice One Audio Only resource is used to connect a single voice participant when CIF resources have been converted to Audio Only. However, if no CIF resources were converted, Audio Only endpoints use one CIF video resource per connection.
Page 724: Configuring The Video/Voice Resources In Mpm Mode
Chapter 19-RMX Administration and Utilities conjunction with the Resource Report, it gives the administrator precise control over resource allocation and optimization. Fixed Resource Capacity mode is available only in MPM+ and MPMx System Card Configuration Modes. If all resources configured to a specific video resolution are in use and an endpoint tries to connect to the RMX with that resolution, the RMX first attempts to connect the endpoint using resources of the next highest resolution level.
Page 725: Configuring The Video/Voice Resources In Mpm+ And Mpmx Mode
Polycom RMX 1500/2000/4000 Administrator’s Guide To allocate Audio Only resources: In the RMX menu, click Setup > Video/Voice Port Configuration. The Video/Voice Port Configuration dialog box opens. Resource Maximum from License A single slider is displayed, calibrated according to licensed video resources indicated in CIF ports in the RMX.
Page 726: Flexible Resource Capacity
Chapter 19-RMX Administration and Utilities There are two Resource Capacity modes in MPM+ and MPMx Mode: • Flexible Resource Capacity • Fixed Resource Capacity Flexible Resource Capacity Flexible Resource Capacity is the default resource allocation mode in MPM+ and MPMx Mode and is functionally identical to the MPM Flexible Resource Capacity described above.
Page 727 Polycom RMX 1500/2000/4000 Administrator’s Guide In the RMX menu, click Setup > Video/Voice Port Configuration. The Video/Voice Port Configuration dialog box opens. In the Resource Capacity Mode box, click Fixed. Capacity Mode Radio Buttons Click OK. In the RMX menu, click Setup > Video/Voice Port Configuration.
Page 728 Chapter 19-RMX Administration and Utilities Fixed Resource Capacity mode displays five sliders, one for each resource type: Audio Only, CIF, SD, HD 720p 30fps, HD 1080p / HD 720p 60fps (HD 1080p / HD 720p 60fps resources are represented on the same slider) where each type requires different number of video resources (in CIF ports) for connecting endpoints.
Page 729 Polycom RMX 1500/2000/4000 Administrator’s Guide On the slider bars, red areas to the left of the blue slider buttons indicate allocated resources and purple areas to the right of the blue slider buttons indicate unallocated resources in the system. Allocated Resources...
Page 730: Forcing Video Resource Allocation To Cif Resolution
Chapter 19-RMX Administration and Utilities If after resources are recalculated there are purple areas to the right of the blue slider buttons indicating unallocated resources in the system, the system issues a warning stating that there are un-allocated resources in the system. Optional.
Page 731 Polycom RMX 1500/2000/4000 Administrator’s Guide Once the endpoint connects to the conference, its type is identified by the RMX and, if applicable, the RMX will connect it using one CIF resource, even if a higher resolution can be used. To force CIF resource: On the RMX menu, click Setup >...
Page 732: Resource Report
Chapter 19-RMX Administration and Utilities In the New Value field, clear the value entries. Click OK. Reset the MCU for changes to take effect. For more details, see the RMX 1500/2000/4000 Administrator’s Guide, "Resetting the RMX” on page 19-132 Resource Report The Resource Report displays the real time resource usage according to the selected Resource Capacity Mode: •...
Page 733: Resource Report Display In Flexible Resource Capacity Mode™
Polycom RMX 1500/2000/4000 Administrator’s Guide The Resource Report dialog box is displayed, showing the resource usage according to the Resource Capacity Mode. For each resource type, the Resource Report includes the following columns: Table 19-13 Resource Report Fields Parameters Column...
Page 734 Chapter 19-RMX Administration and Utilities The Resource Report is displayed as follows: Video Resources Free (%) Video Resources Occupied (%) Actual Number of Occupied and Free Audio and Video Resources In Flexible Resource Capacity Mode, resource usage is displayed for Audio and CIF video resources only.
Page 735: Resource Report In Fixed Resource Capacity Mode™
Polycom RMX 1500/2000/4000 Administrator’s Guide Resource Report in Fixed Resource Capacity Mode™ In Fixed Resource Capacity Mode, each resource type (Audio, CIF, SD, HD 720p and HD 1080p) is displayed as a bar of the graph, indicating the percentage of occupied and free resources for each resource type.
Page 736: Isdn/Pstn
47 Video resources. ISDN/PSTN The RMX 1500 supports one ISDN card with 4 E1/T1 PRI lines. On the RMX 2000/4000 a maximum of two RTM ISDN cards are supported, each providing connection for up to either 7 E1 or 9 T1 PRI lines.
Page 737: Rmx Resource Management By Cma And Dma
Polycom RMX 1500/2000/4000 Administrator’s Guide Table 19-14 lists the ISDN supported bit rates and their respective participant connection capacities per RTM ISDN card: Table 19-14 ISDN – E1/T1 Connection Capacity vs. Bit rate Number of Participants Bit Rates per RTM ISDN Card...
Page 738 Chapter 19-RMX Administration and Utilities • Only Flexible Resource Capacity™ mode is supported with CMA. • Following requests sent by CMA and DMA, the RMX will send the number of occupied resources for a conference or total for the MCU, according the Resource Capacity Mode used by the system.
Page 739: Port Usage Threshold
Polycom RMX 1500/2000/4000 Administrator’s Guide Port Usage Threshold The RMX can be set to alert the administrator to potential port capacity shortages. A capacity usage threshold can be set as a percentage of the total number of licensed ports in the system.
Page 740: Sip Dial-In Busy Notification
Chapter 19-RMX Administration and Utilities SIP Dial-in Busy Notification When the system flag SEND_SIP_BUSY_UPON_RESOURCE_THRESHOLD is set to YES (NO is the default), it enables the RMX to send a busy notification to a SIP audio endpoint or a SIP device when dialing in to the RMX whose audio resource usage exceeded the Port Usage threshold.
Page 741: Port Usage Gauges
Polycom RMX 1500/2000/4000 Administrator’s Guide Port Usage Gauges The Port Usage Gauges are displayed in the Status Bar at the bottom of the RMX Web Client screen. Status Bar Port Usage Gauges The Port Usage gauges indicate: • The total number of Video or Voice ports in the system according to the Video/Voice Port Configuration.
Page 742: Port Gauges In Flexible/Fixed Capacity Modes
Chapter 19-RMX Administration and Utilities Port Gauges in Flexible/Fixed Capacity Modes Audio Ports Gauge • In both Flexible and Fixed Capacity Modes: The fraction displayed indicates the exact number of voice resources in use out of the total number of voice resources. Video Ports Gauge •...
Page 743: System Information
Polycom RMX 1500/2000/4000 Administrator’s Guide System Information System Information includes License Information, and general system information, such as system memory size and Media Card Configuration Mode. To view the System Information properties box: >> On the RMX menu, click Administration > System Information.
Page 744 On the RMX1500 with a MPMx-Q media card, the use of HD with Continuous Presence requires an additional license. Polycom Partners The field value indicates that the System Software contains features for the support of specific Polycom Partner environments. 19-80...
Page 745 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 19-15 System Information (Continued) Field Description Memory Size [MB] This field indicates the RMX system memory size in MBytes. Possible values: • 1024 MB – Version 7.1 requires 1024 or memory. • 500 MB – If Memory size is 512MB, Version 7.1 is not supported.
Page 746 Chapter 19-RMX Administration and Utilities Table 19-15 System Information (Continued) Field Description Card Configuration Indicates the MCU configuration as derived Mode from the installed media cards: • MPM: Only MPM cards are supported. MPM+ and MPMx cards in the system are disabled.
Page 747 Polycom RMX 1500/2000/4000 Administrator’s Guide • The RMX only switches between MPM, MPM+ and MPMx Card Configuration Modes if MPM / MPM+ / MPMx cards are removed or swapped while it is running. • The Card Configuration Mode switch occurs during the next restart.
Page 748: Snmp (Simple Network Management Protocol)
Chapter 19-RMX Administration and Utilities SNMP (Simple Network Management Protocol) SNMP enables managing and monitoring of the MCU status by external managing systems, such as HP OpenView or through web applications. The RMX’s implementation of SNMPv3 is FIPS 140 compliant. MIBs (Management Information Base) MIBs are a collection of definitions, which define the properties of the managed object within the device to be managed.
Page 749: Private Mibs
Polycom RMX 1500/2000/4000 Administrator’s Guide The MIBs are contained in files in the SNMP MIBS sub-directory of the RMX root directory. The files should be loaded to the SNMP external system and compiled within that application. Only then can the SNMP external application perform the required monitoring tasks.
Page 750: Standard Mibs
Chapter 19-RMX Administration and Utilities Standard MIBs This section describes the MIBs that are included with the RMX. These MIBs define the various parameters that can be monitored, and their acceptable values MIB Name Description MULTI-MEDIA- Defines a set of textual conventions used within the set MIB-TC of Multi Media MIB modules.
Page 751 Polycom RMX 1500/2000/4000 Administrator’s Guide MIB Name Description MIB-II/RFC1213- Holds basic network information and statistics about the following protocols: TCP, UDP, IP, ICMP and SNMP. In (RFC1213.MIB) addition, it holds a table of interfaces that the Agent has. MIB-II also contains basic identification information for the system, such as, Product Name, Description, Location and Contact Person.
Page 752: Traps
Chapter 19-RMX Administration and Utilities Traps Three types of traps are sent as follows: ColdStart trap. This is a standard trap which is sent when the MCU is reset. coldStart notification received from: 172.22.189.154 at 5/20/ 2007 7:03:12 PM Time stamp: 0 days 00h:00m:00s.00th Agent address: 172.22.189.154 Port: 32774 Transport: IP/UDP Protocol: SNMPv2c Notification Manager address: 172.22.172.34 Port: 162 Transport: IP/UDP...
Page 753: Status Trap Content
Polycom RMX 1500/2000/4000 Administrator’s Guide Alarm Fault trap. The third trap type is a family of traps defined in the POLYCOM-RMX-MIB file, these traps are associated with the RMX active alarm and clearance (proprietary SNMP trap). rmxFailedConfigUserListInLinuxAlarmFault notification received from: 172.22.189.154 at 5/20/2007 7:04:22 PM Time stamp: 0 days 00h:01m:11s.71th...
Page 754: Defining The Snmp Parameters In The Rmx
Chapter 19-RMX Administration and Utilities Defining the SNMP Parameters in the RMX The SNMP option is enabled via the RMX Web Client application. The addresses of the Managers monitoring the MCU and other security information are defined in the RMX Web Client application and are saved on the MCU’s hard disk.
Page 755 Polycom RMX 1500/2000/4000 Administrator’s Guide Click the Browse button and navigate to the desired directory to save the MIB files. Click OK. The path of the selected directory is displayed in the Retrieve MIB Files dialog box. Click the Save button.
Page 756 Chapter 19-RMX Administration and Utilities Click the Traps tab. The RMX-SNMP Properties – Traps dialog box opens. Version 3 Versions 1 & 2 Traps are messages sent by the MCU to the SNMP Managers when events such as MCU Startup or Shutdown occur. Traps may be sent to several SNMP Managers whose IP addresses are specified in the Trap Destinations box.
Page 757 Specifies the version, either Version1 2 or 3 of the traps Version being sent to the IP Host. Polycom software supports the standard SNMP version 1 and 2 traps, which are taken from RFC 1215, convention for defining traps for use with SNMP.
Page 758 Chapter 19-RMX Administration and Utilities The Community name is a string of characters that will be added to the message that is sent to the external Manager terminals. This string is used to identify the message source by the external Manager terminal.
Page 759 Polycom RMX 1500/2000/4000 Administrator’s Guide This dialog box is used to define whether the query sent to the MCU is sent from an authorized source. When the “Accept SNMP packets from all Hosts” is disabled, a valid query must contain the appropriate community string and must be sent from one of the Manager terminals whose IP address is listed in this dialog box.
Page 760 Chapter 19-RMX Administration and Utilities Table 19-19 SNMP - Security (Continued) Field Description User Name Enter a User Name of up to 48 characters Default: Empty Security Level Select a Security Level from the drop-down menu. Range: No Auth, No Priv; Auth, No Priv; Auth, Priv Default: Auth, Priv Authentication...
Page 761 Polycom RMX 1500/2000/4000 Administrator’s Guide 15 To specifically define one or more valid terminals, ensure that the Accept SNMP Packets from any Host option is cleared and then click the Add button. The Accepted Host IP Address dialog box opens.
Page 762: Hot Backup
Chapter 19-RMX Administration and Utilities Hot Backup Hot Backup implements a high availability and rapid recovery solution. Two RMX’s are configured in a Master/Slave relationship: the Master MCU is active while the Slave acts as a passive, fully redundant Hot Backup of the Master MCU.
Page 763: Guidelines
Polycom RMX 1500/2000/4000 Administrator’s Guide Guidelines • Both Master and Slave MCUs must have the same software version installed. • The Users list and Passwords must be the same on both the Master and Slave MCUs. • There must be connectivity between the Master and Slave MCUs, either on the same network or on different networks connected through routers.
Page 764: Enabling Hot Backup
Chapter 19-RMX Administration and Utilities Enabling Hot Backup To enable Hot Backup: On the RMX menu, click Setup > Hot Backup. The RMX Hot Backup dialog box is displayed. Complete or modify the following fields: Table 19-20 Hot Backup Field Description Hot Backup Select this check box to enable Hot Backup.
Page 765: Modifications To The Master Mcu Requiring System Reset
Polycom RMX 1500/2000/4000 Administrator’s Guide Table 19-20 Hot Backup Field Description Synchronization The status of the synchronization between the Master Status and Slave MCUs in the Hot Backup configuration is indicated as: • OK - Hot Backup is functioning normally, and the Master and Slave MCUs are synchronized.
Page 766: Audible Alarms
Chapter 19-RMX Administration and Utilities Audible Alarms In addition to the visual cues used to detect events occurring on the RMX, an audible alarm can be activated and played when participants request Operator Assistance. Using Audible Alarms The Audible Alarm functionality for Operator Assistance requests is enabled for each MCU in either the RMX Web Client or RMX Manager.
Page 767: Stop Repeating Message
Polycom RMX 1500/2000/4000 Administrator’s Guide Stop Repeating Message The RMX User can stop playing the audible alarm at any time. If more than one audible alarm has been activated, all activated alarms are immediately stopped. If after stopping the Audible Alarms a new Operator Assistance request event occurs, the audible alarm is re-activated.
Page 768: Replacing The Audible Alarm File
Chapter 19-RMX Administration and Utilities Define the following parameters: Table 19-22 Audible Alarm - User Customization Options Option Description Enable Audible Select this check box to enable the Audible Alarm Alarm feature and to define its properties. When this check box is cleared, the Audible Alarm functionality is disabled.
Page 769 Polycom RMX 1500/2000/4000 Administrator’s Guide To replace the Audio file on the RMX Client or RMX Manager: On the RMX menu, click Setup > Audible Alarms > Download Audible Alarm File. The Download Audible Alarm File window opens. Click the Browse button to select the audio file (*.wav) to download.
Page 770: Multilingual Setting
Chapter 19-RMX Administration and Utilities The new file replaces the file stored on the MCU. If multiple RMXs are configured in the RMX Manager, the file must be downloaded to each of the required MCUs separately. Multilingual Setting Each supported language is represented by a country flag in the Welcome Screen and can be selected as the language for the RMX Web Client.
Page 771: Banner Display And Customization
Polycom RMX 1500/2000/4000 Administrator’s Guide Banner Display and Customization The Login Screen and Main Screen of the RMX Web Client and the RMX Manager can display informative or warning text banners. These banners can include general information or they can be cautioning users to the terms and conditions under which they may log into and access the system, as required in many secured environments.
Page 772: Banner Display
Chapter 19-RMX Administration and Utilities Customize the banners by modifying the following fields: Table 20 Banner Configuration Description Field Restore Check Box Text Field Default Button Login Page Select or clear Edit the text in this field Click the button Banner the check box to meet local...
Page 773 Polycom RMX 1500/2000/4000 Administrator’s Guide read and click the Accept button to proceed to the Login screen as shown in the following screen: Terms of Usage Banner Accept Button When the RMX is configured to work in Ultra Secure Mode, such as...
Page 774: Main Screen Banner
Chapter 19-RMX Administration and Utilities — This IS includes security measures (e.g. authentication and access controls) to protect USG interests--not for your personal benefit or privacy. — Notwithstanding the above, using this IS does not constitute consent to PM, LE or CI investigative searching or monitoring of the content of privileged communications, or work product, related to personal representation or services by attorneys,...
Page 775: Software Management
Polycom RMX 1500/2000/4000 Administrator’s Guide Software Management The Software Management menu is used to backup and restore the RMX's configuration files and to download MCU software. Backup and Restore Guidelines • Direct access to the RMX file system is disabled in both Ultra Secure Mode and standard security mode.
Page 776: Using Software Management
Chapter 19-RMX Administration and Utilities Using Software Management To backup configuration files: On the RMX menu, click Administration > Software Management > Backup Configuration. The Backup Configuration dialog box opens. Click the Browse button. The Browse To File dialog box opens. Select the Backup Directory Path and then click Backup.
Page 777: Ping Rmx
Polycom RMX 1500/2000/4000 Administrator’s Guide Ping RMX The Ping administration tool enables the RMX Signaling Host to test network connectivity by Pinging IP addresses. Guidelines • The IP addressing mode can be either Ipv4 or Ipv6. • Both explicit IP addresses and Host Names are supported.
Page 778 Chapter 19-RMX Administration and Utilities Modify or complete the following fields: Table 21 Ping Field Description IP Version Select IPv4 or IPv6 from the drop-down menu. Host Name or Address Enter the Host Name or IP Address of the network entity to be Pinged. Click the Ping button.
Page 779: Notification Settings
Polycom RMX 1500/2000/4000 Administrator’s Guide Notification Settings The RMX can display notifications when: • A new RMX user connects to the MCU. • A new conference is started. • Not all defined participants are connected to the conference or when a single participant is connected •...
Page 780 Chapter 19-RMX Administration and Utilities The following notification options are displayed. Table 19-1 Notification Settings Parameters Field Description New Connection Notification of a new user/administrator connecting to the RMX New Conference New conference has been created. Created Conference Not The conference is not full and additional participants Full are defined for the conference.
Page 781: Logger Diagnostic Files
Polycom RMX 1500/2000/4000 Administrator’s Guide Logger Diagnostic Files The Logger utility is a troubleshooting tool that continually records MCU system messages and saves them to files in the MCU hard drive. For each time interval defined in the system, a different data file is created. The files may be retrieved from the hard drive for off-line analysis and debugging purposes.
Page 782 Chapter 19-RMX Administration and Utilities The following tasks can be performed: Table 19-2 Diagnostic File Button Options Button Description Refresh List Refreshes the list and adds newly generated logger files. Select All Selects all the logger files listed. Browse Selects the destination folder for download. Retrieve Files Saves files to the destination folder.
Page 783 Polycom RMX 1500/2000/4000 Administrator’s Guide In the Browse for Folder window, select the directory location to save the Logger files and click OK. You will return to the Logger Diagnostic Files dialog box. Click the Retrieve Files button. The log files (in *.txt format) are saved to the defined directory and a confirmation caption box is displayed indicating a successful retrieval of the log files.
Page 784: Auditor
Chapter 19-RMX Administration and Utilities Auditor An Auditor is a user that can view Auditor and CDR files for system auditing purposes. The Event Auditor enables administrators and auditors to analyze configuration changes and unusual or malicious activities in the RMX system.
Page 785: Retrieving Auditor Files
Polycom RMX 1500/2000/4000 Administrator’s Guide • the system cannot store 1000 files • the RMX does not have available disk space to retain files for one year Audit Event Files are retained by the RMX for at least 1 year. Any attempt to delete an audit event file that is less than one year old raises a System Alert with File was removed listed in the Description field.
Page 786: Auditor File Viewer
Chapter 19-RMX Administration and Utilities — StartUp: • True – file was created when the system was started • False – file was created when previous audit event file reached a size of 2 MB or was more than 24 hours old The order of the Auditor Files dialog box field header columns can be changed and the fields can be filtered to enable searching.
Page 787 Polycom RMX 1500/2000/4000 Administrator’s Guide If you previously double clicked an Auditor Event File in the Auditor Files list, that file is automatically opened. Local File Event Request Transaction Response Transaction List (ID) Tree Tree The following fields are displayed for each event:...
Page 788 Chapter 19-RMX Administration and Utilities Table 19-3 Auditor Event Columns (Continued) Field Description Reporting Module The RMX system internal module that reported the event: • MCMS • • Central Signaling • MPL Simulation • RMX Web Client • CM Switch •...
Page 789 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 19-3 Auditor Event Columns (Continued) Field Description Event The process, action, request or transaction that was performed or rejected. • POST:SET transactions (API) • Configuration changes via XML (API) • Login/Logout (API) • GET (HTTP) •...
Page 790: Audit Events
Chapter 19-RMX Administration and Utilities To open an auditor event file stored on the workstation: Click the Local File button ( ) to open the Open dialogue box. Navigate to the folder on the workstation that contains the audit event file. Select the audit event file to be opened.
Page 791 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 19-4 Alerts and Faults (Continued) Event IP addresses of Signaling Host and Control Unit are the same. IP Network Service configuration modified. IP Network Service deleted. Login Logout Management Session Time Out MCU Reset to enable Diagnostics mode.
Page 792: Transactions
Chapter 19-RMX Administration and Utilities Table 19-4 Alerts and Faults (Continued) Event The software contains patch(es). USB key used to change system configuration. User closed the browser User initiated MCU reset. Transactions Table 2 lists Transactions that are recorded by the Auditor. Table 19-5 Transactions Transaction...
Page 793 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 19-5 Transactions (Continued) Transaction TRANS_MCU:COLLECT_INFO TRANS_MCU:CREATE_DIRECTORY TRANS_MCU:FINISHED_TRANSFER_VERSION TRANS_MCU:LOGIN TRANS_MCU:LOGOUT TRANS_MCU:REMOVE_DIRECTORY TRANS_MCU:REMOVE_DIRECTORY_CONTENT TRANS_MCU:RENAME TRANS_MCU:RESET TRANS_MCU:SET_PORT_CONFIGURATION TRANS_MCU:SET_RESTORE_TYPE TRANS_MCU:SET_TIME TRANS_MCU:TURN_SSH TRANS_MCU:UPDATE_KEY_CODE TRANS_OPERATOR:CHANGE_PASSWORD TRANS_OPERATOR:DELETE_OPERATOR TRANS_OPERATOR:NEW_OPERATOR TRANS_RTM_ISDN_SPAN:UPDATE_RTM_ISDN_SPAN TRANS_SNMP:UPDATE 19-129...
Page 794: Activex Bypass
Installing ActiveX To install ActiveX components on all workstations in the network: Download the MSI file EMA.ClassLoaderInstaller.msi from the Polycom Resource Center. The MSI file contains installation scripts for both .NET Framework and .NET Security Settings. Create a text file to be used during the installation containing the IP...
Page 795 Polycom RMX 1500/2000/4000 Administrator’s Guide Install the ActiveX components on all workstations on the network that connect to RMX systems. The installation is done by the network administrator using a 3rd party network software installation utility and is transparent to all other users.
Page 796: Resetting The Rmx
Chapter 19-RMX Administration and Utilities Resetting the RMX System Reset saves system configuration changes and restarts the system with the latest settings. To reset the RMX: In the RMX Management pane, click the Hardware Monitor button. The Hardware Monitor pane is displayed. Click the Reset ( ) button.
Page 797 Polycom RMX 1500/2000/4000 Administrator’s Guide The progress bar displays the amount of time remaining for the reset process to complete: . The Startup progress is also indicated by a green bar moving from left to right. The duration of the Startup depends on the type of activity that preceded the MCU reset.
Page 798 Chapter 19-RMX Administration and Utilities 19-134...
Page 799: Rmx Hardware Monitoring
MCU and run diagnostics. Running diagnostics and restarting the MCU can only be done via direct connection to the Shelf Management Server. For more information, see "Diagnostic Mode (RMX 1500/2000/4000)” on page 20-31 When accessing the Shelf Management server, the content displayed will be available in English only.
Page 800 Chapter 20-RMX Hardware Monitoring To view the status of the Hardware Components on the RMX 1500/2000/ 4000: In the RMX Management pane, click the Hardware Monitor button. The Hardware Monitor pane is displayed. The Hardware Monitor pane displays the following RMX hardware component’s status columns:...
Page 801: Hw Monitor Pane Tool Bar
Polycom RMX 1500/2000/4000 Administrator’s Guide HW Monitor Pane Tool bar The following buttons appear in the tool bar of the Hardware Monitor: Table 20-2 HW Monitor Pane Tool bar Buttons Button Name Description System Reset Resets and restarts the system. Resetting saves settings and information that you changed in the system, i.e.
Page 802: Viewing Hardware Rmx 1500 Component's Properties
Supporting Hardware Components Properties (Backplane, FANS, LAN) No properties are provided for Power Supply (PWR). For more information, see the RMX 1500 Hardware Guide, "RMX 1500 Power Supply” on page 1-20. The Hardware Properties dialog box has the following structure: Slot number...
Page 803 Polycom RMX 1500/2000/4000 Administrator’s Guide To view the MCU Properties: In the Hardware Monitor pane, either double-click or right-click and select Properties for RMX 1500, slot 0. The following information is displayed: Table 20-3 MCU Properties - General Info Field...
Page 804 Chapter 20-RMX Hardware Monitoring Click the Event Log tab to view a log of events that were recorded by the system for the RMX. The logged events can be saved to a *.xls file by clicking the Save Event Log button. It is not possible to save individual or multiple selected events;...
Page 805 Polycom RMX 1500/2000/4000 Administrator’s Guide Click the Active Alarms tab to view alarms related to the RMX, i.e. temperatures and main power sensors. The Active Alarms dialog box displays fields that relate to faults and errors detected on the RMX by sensors. The Active Alarms dialog box is divided into two sections: HW Alarm List and SW Alarm List.
Page 806 Chapter 20-RMX Hardware Monitoring Table 20-5 Card Properties - General Info (Continued) Field Description Serial Number The hardware component’s serial number. Card Type Displays the type of card that occupies the slot. Card Part Number The part number of the HW component’s board. Card Specific hardware address of the component.
Page 807 Polycom RMX 1500/2000/4000 Administrator’s Guide Click Close to return to the HW Monitor pane. When using the Hardware Monitor to monitor units on MPMx cards installed in the RMX’s slots, ISDN related DSPs are named smart, indicating their additional MUX (Multiplexing) functionality.
Page 808 Chapter 20-RMX Hardware Monitoring To View the Supporting Hardware Components Properties: In the Hardware Monitor pane, either double-click or right-click and select properties for the desired supporting hardware component. The component’s properties dialog box will appear with the General Info tab displayed. Backplane Properties: The RMX unit’s backplane properties provides the following information:...
Page 809 Polycom RMX 1500/2000/4000 Administrator’s Guide FAN Properties: The RMX unit’s chassis contains 3 fans that regulate the unit’s temperature. If the temperature increases, the fans speed will increase and vice-versa. A “Critical” condition in the fans operation will result in a system shut down.
Page 810 Chapter 20-RMX Hardware Monitoring LAN 1, LAN 2, LAN 3 Properties: The RMX unit’s chassis contains 3 external LAN connectors which register the following information listed below. The information will be refreshed every 8 seconds and also contains a peek detector to log the maximal values, since the last peek values reset.
Page 811: Viewing Hardware Rmx 2000 Component's Properties
Polycom RMX 1500/2000/4000 Administrator’s Guide Viewing Hardware RMX 2000 Component’s Properties The properties displayed for the hardware components will vary according to the type of component viewed. These component properties can be grouped as follows: • MCU Properties (RMX 2000) •...
Page 812 Chapter 20-RMX Hardware Monitoring To view the MCU Properties: In the Hardware Monitor pane, either double-click or right-click and select properties for RMX 2000, slot 0. The following information is displayed: Table 20-8 MCU Properties - General Info Field Description Chassis File ID The ID assigned to the MCU’s chassis file.
Page 813 Polycom RMX 1500/2000/4000 Administrator’s Guide Click the Event Log tab to view a log of events that were recorded by the system for the RMX. The logged events can be saved to a *.xls file by clicking the Save Event Log button. It is not possible to save individual or multiple selected events;...
Page 814 Chapter 20-RMX Hardware Monitoring Click the Active Alarms tab to view alarms related to the RMX, i.e. temperatures and main power sensors. The Active Alarms dialog box displays fields that relate to faults and errors detected on the RMX by sensors. The Active Alarms dialog box is divided into two sections: HW Alarm List and SW Alarm List.
Page 815 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 20-10 Card Properties - General Info (Continued) Field Description Serial Number The hardware component’s serial number. Card Type Displays the type of card that occupies the slot. Card Part Number The part number of the HW component’s board.
Page 816 Chapter 20-RMX Hardware Monitoring When using the Hardware Monitor to monitor units on MPM cards installed in the RMX’s slots, ISDN related DSPs are named smart, indicating their additional MUX (Multiplexing) functionality. MPM Card System Components in MCU Slots Units on MPM Card 20-18...
Page 817 Polycom RMX 1500/2000/4000 Administrator’s Guide To View the Supporting Hardware Components Properties: In the Hardware Monitor pane, either double-click or right-click and select properties for the desired supporting hardware component. The component’s properties dialog box will appear with the General Info tab displayed.
Page 818 Chapter 20-RMX Hardware Monitoring FAN Properties: The RMX unit’s chassis contains 3 fans that regulate the unit’s temperature. If the temperature increases, the fans speed will increase and vice-versa. A “Critical” condition in the fans operation will result in a system shut down. Table 20-12 FANS Properties - General Info Field...
Page 819 Polycom RMX 1500/2000/4000 Administrator’s Guide LAN 0, LAN 1, LAN 2 Properties: The RMX unit’s chassis contains 3 external LAN connectors which register the following information listed below. The information will be refreshed every 8 seconds and also contains a peek detector to log the maximal values, since the last peek values reset.
Page 820: Viewing Hardware Rmx 4000 Component's Properties
Chapter 20-RMX Hardware Monitoring Viewing Hardware RMX 4000 Component’s Properties The properties displayed for the hardware components will vary according to the type of component viewed. These component properties can be grouped as follows: • MCU Properties (RMX 4000) • Card Properties (MPM+/MPMx, CNTL 4000, RTM-IP 4000, RTM ISDN, RTM LAN) •...
Page 821 Polycom RMX 1500/2000/4000 Administrator’s Guide To view the MCU Properties: In the Hardware Monitor pane, either double-click or right-click and select Properties for RMX 4000, slot 0. The following information is displayed: Table 20-13 MCU Properties - General Info Field...
Page 822 Chapter 20-RMX Hardware Monitoring Table 20-13 MCU Properties - General Info (Continued) Field Description Chassis HW Indicates the MCU’s current chassis hardware Version version. Turn SSH Enables/disables the SSH monitor. This is a secured terminal enabling access to the operating system in order to define Linux commands.
Page 823 Polycom RMX 1500/2000/4000 Administrator’s Guide Table 20-14 MCU Properties - Event Log (Continued) Column Description Status The sensor’s active status. Ipmb Address(hex) Contains all the internal IPMI network addresses on the IPMB bus, i.e. 0x20 (Switch), 0x86 (MFA), etc... Click the Active Alarms tab to view alarms related to the RMX, i.e.
Page 824 Chapter 20-RMX Hardware Monitoring To view the Card Properties: In the Hardware Monitor pane, either double-click or right-click and select Properties for the desired hardware component. The following information is displayed: Table 20-15 Card Properties - General Info Field Description HW Version The hardware component’s version number.
Page 825 Polycom RMX 1500/2000/4000 Administrator’s Guide When using the Hardware Monitor to monitor units on MPM+ cards installed in the RMX’s slots, ISDN related DSPs are named smart, indicating their additional MUX (Multiplexing) functionality. MPM+ Card System Components in MCU Slots...
Page 826 Chapter 20-RMX Hardware Monitoring To View the Supporting Hardware Components Properties: In the Hardware Monitor pane, either double-click or right-click and select properties for the desired supporting hardware component. The component’s properties dialog box will appear with the General Info tab displayed. Backplane+ Properties: The RMX unit’s backplane properties provides the following information:...
Page 827 Polycom RMX 1500/2000/4000 Administrator’s Guide FAN Properties: The RMX unit’s chassis contains 3 fans that regulate the unit’s temperature. If the temperature increases, the fans speed will increase and vice-versa. A “Critical” condition in the fans operation will result in a system shut down.
Page 828 Chapter 20-RMX Hardware Monitoring LAN 0, LAN 1, LAN 2 Properties: The RMX unit’s chassis contains 3 external LAN connectors which register the following information listed below. The information will be refreshed every 8 seconds and also contains a peek detector to log the maximal values, since the last peek values reset.
Page 829: Diagnostic Mode (Rmx 1500/2000/4000)
Polycom RMX 1500/2000/4000 Administrator’s Guide Diagnostic Mode (RMX 1500/2000/4000) You cannot run diagnostics on the MPM card. Diagnostic Mode is a debugging tool for performing hardware diagnostics that detect malfunctions in the hardware component’s performance. Diagnostics are performed only for the MFA, CPU and Switch (Cards: MPM+/MPMx, CPU, RTM IP and RTM ISDN).
Page 830 Chapter 20-RMX Hardware Monitoring For example; 172.22.189.51. You must also Login as a “Administrator” user to run diagnostics Login to the Shelf Manager. On the Hardware Monitor toolbar select either the Basic Mode or Advanced Mode diagnostics. Depending on your selection proceed with one of the following sections: 20-32...
Page 831: Performing Basic Mode Diagnostics
MPMx cards. The Basic Mode for other RMXs with MPM+ card(s) are identical. • On the RMX 1500 less “slots” are used and the module naming conventions used on elements are different. In the list pane tool bar, click the Basic Mode ( ) button.
Page 832 In the Reset Confirmation dialog box, click Yes. The RMX resets. Re-enter the Shelf Manager IP address in the browser and Login under POLYCOM or with an “Administrator” Login. After login the following screen appears. The MPM+/MPMx cards indicate “Resetting” and later switch to “Diagnostics”. The status of RTM-IP/RTM IP 1500/RTM-IP 4000 and CNTL/CNTL 1500/CNTL 4000 components change to “Diagnostics”.
Page 833 Polycom RMX 1500/2000/4000 Administrator’s Guide You can select any one of the Hardware components indicating “Diagnostics/Normal” in the status column and right-click Properties from the menu. The card’s General Info/Event Log/Active Alarms properties are displayed. Run Diagnostic Tests & Tests Monitoring by clicking the Run Tests button.
Page 834 Chapter 20-RMX Hardware Monitoring Table 20-18 Run Tests - Parameters Parameter Description Estimated Estimated time needed to run Basic Diagnostic Duration tests. Time Left Estimated time to complete Basic Diagnostic tests. When the RMX enters “Diagnostics Mode”, the status MPM+/MPMx, CNTL/CNTL 1500/CNTL 4000 and RTM IP/RTM IP 1500/RTM IP 4000 changes to “Diagnostics”...
Page 835 Polycom RMX 1500/2000/4000 Administrator’s Guide Select the Run all Tests box and then click Run Selected Tests. Table 20-19 Tests Selection - Additional Test Parameters Parameter Description Loop Test Enter the amount of times the test is to repeat itself in succession.
Page 836: Performing Advanced Mode Diagnostics
MPMx cards. The Advanced Mode for other RMXs with MPM+ card(s) are identical. • On the RMX 1500 less “slots” are used and the module naming conventions used on elements are different. • Before running Advanced Mode Diagnostic testing on the CNTL module, you must insert two formatted FAT32 USB keys in the two slots of the CNTL panel USB ports of the RMX 2000/4000.
Page 837 Polycom RMX 1500/2000/4000 Administrator’s Guide In the list pane tool bar, click the Advanced Mode ( ) button. RMX 2000/4000 & RMX 1500 Hardware Monitor panes In the Reset Confirmation dialog box, click Yes. The RMX resets. Re-enter the Shelf Manager IP address in the browser and Login using an “Administrator”...
Page 838 “Diagnostics”. The status of RTM-IP/RTM IP 1500/RTM-IP 4000 and CNTL/CNTL 1500/CNTL 4000 components change to “Diagnostics”. RMX 2000/4000 & RMX 1500 Hardware Monitor panes You can select any one of the Hardware components indicating “Diagnostics/Normal” in the status column and right-click Properties from the menu.
Page 839 Polycom RMX 1500/2000/4000 Administrator’s Guide Advanced Diagnostics The Diagnostics Tests & Monitoring Tests panes are displayed on the right side of the window pane. Run all Test Selection Diagnostics Test Monitoring Figure 20-3 RMX 2000/4000 Diagnostics Tests & Monitoring Tests...
Page 840 Chapter 20-RMX Hardware Monitoring Run all Test Selection Diagnostics Test Monitoring Figure 20-4 RMX 1500 Diagnostics Tests & Monitoring Tests When the RMX enters “Diagnostics Mode”, the status MPM+/MPMx, CNTL/CNTL 1500/CNTL 4000 and RTM IP/RTM IP 1500/RTM IP 4000 changes to “Diagnostics”.
Page 841 Polycom RMX 1500/2000/4000 Administrator’s Guide Select the Run all Tests box and then click Run Selected Tests. Optional. In the Diagnostics - Active Test box you can select specific tests to run and then click Run Selected Tests. Table 20-20...
Page 842: Diagnostics Monitoring
Chapter 20-RMX Hardware Monitoring Diagnostics Monitoring A hardware component’s test status can be viewed in the Diagnostics Test Monitoring section before, during and after tests have been initiated. Test results will only be displayed after tests are completed. The Diagnostic Tests Monitoring section is comprised of three tabs: MCU Monitor, Cards Monitor and Error Buffer, which are further described below.
Page 843: Cards Monitor
Polycom RMX 1500/2000/4000 Administrator’s Guide Cards Monitor The Cards Monitor tab displays the status of the selected tests being run on the currently viewed card, i.e. slot 5, described below. Table 20-22 Tests Monitoring - Card Monitor Parameters Column Description...
Page 844: Error Buffer
Chapter 20-RMX Hardware Monitoring Error Buffer The Error Buffer tab displays the errors encountered during testing of the cards. Table 20-23 Tests Monitoring - Card Monitor Parameters Column Description Testid The test ID number. ErrorString Indicates the error encountered during testing. 20-46...
Page 845: Temperature Thresholds
Polycom RMX 1500/2000/4000 Administrator’s Guide Temperature Thresholds On each RMX card or there are a few temperature sensors that are placed near specific components on the card. The active alarms of all cards and elements can be accessed from the Hardware Monitor right clicking on any card.
Page 846 Chapter 20-RMX Hardware Monitoring Click Active Alarms. The RTM-IP (as shown in Figure 20-7, “RMX 2000 RTM - IP Properties Slot ID -5”) and RTM-IP+ card (RMX-4000) is populated with 4 temperature sensors: sensors 12-14. On the Slot ID: 5 - RTM - IP Properties, Sensor 14 is called "Incoming ambient"...
Page 847 Polycom RMX 1500/2000/4000 Administrator’s Guide The Upper Critical event is activated when the temperature reaches a (degrees) Centigrade. ° Figure 20-7 RMX 2000 RTM - IP Properties Slot ID -5 20-49...
Page 848: Mpm+ Card Properties
Chapter 20-RMX Hardware Monitoring MPM+ Card Properties The MPM+ and CPU (CTRL) cards have the same concept and shown in Figure , “” MPM+ card. Figure 20-8 RMX 2000 MPM+80 Properties Slot ID -2 The hottest sensor on the MPM+80 card is sensor 16, and when this sensor reaches 70 (degrees) Centigrade, it triggers an "Upper Major"...
Page 849 Appendix A Disconnection Causes If a participant was unable to connect to a conference or was disconnected from a conference, the Connection Status tab in the Participant Properties dialog box indicates the call disconnection cause. In some cases, a possible solution may be displayed.
Page 850: Appendix A - Disconnection Causes
Appendix A-Disconnection Causes Table A-1 Call Disconnection Causes (Continued) Disconnection Cause Description Resources deficiency Insufficient resources available. Call close. Call closed by The MCU disconnected the call. H323 call close. No port Insufficient audio ports. left for audio H323 call close. No port The required video ports exceed the number of left for video ports allocated to video in fixed ports.
Page 851 Polycom RMX 1500/2000/4000 Administrator’s Guide Table A-1 Call Disconnection Causes (Continued) Disconnection Cause Description H323 call closed. Remote The endpoint was busy. (Applicable only to dial- busy out) H323 call closed. Normal The call ended normally, for example, the endpoint disconnected.
Page 852 Appendix A-Disconnection Causes Table A-1 Call Disconnection Causes (Continued) Disconnection Cause Description H323 call closed. Local The endpoint did not accept the capabilities sent capability wasn't accepted by the gatekeeper. by remote H323 failure Internal error occurred. H323 call closed. Remote The endpoint stopped responding.
Page 853 Polycom RMX 1500/2000/4000 Administrator’s Guide Table A-1 Call Disconnection Causes (Continued) Disconnection Cause Description SIP client error 406 The endpoint sent a SIP Client Error 406 (Not Acceptable) resources. The remote endpoint cannot accept the call because it does not have the necessary responses.
Page 854 Appendix A-Disconnection Causes Table A-1 Call Disconnection Causes (Continued) Disconnection Cause Description SIP client error 481 The endpoint sent a SIP Client Error 481 (Call/ Transaction Does Not Exist) response. SIP client error 482 The endpoint sent a SIP Client Error 482 (Loop Detected) response.
Page 855 Polycom RMX 1500/2000/4000 Administrator’s Guide Table A-1 Call Disconnection Causes (Continued) Disconnection Cause Description SIP moved permanently The endpoint moved permanently. The user can no longer be found at the address in the Request-URI. SIP moved temporarily The remote endpoint moved temporarily.
Page 856 Appendix A-Disconnection Causes Table A-1 Call Disconnection Causes (Continued) Disconnection Cause Description SIP server error 501 The SIP server sent a SIP Server Error 501 (Not Implemented) response. The server does not support the functionality required to fulfill the request. SIP server error 502 The SIP server sent a SIP Server Error 502 (Bad Gateway) response.
Page 857 Polycom RMX 1500/2000/4000 Administrator’s Guide Table A-1 Call Disconnection Causes (Continued) Disconnection Cause Description SIP transport error Unable to initiate connection with the endpoint. SIP unauthorized The request requires user authentication. SIP unsupported media The server is refusing to service the request...
Page 858 Appendix A-Disconnection Causes ISDN Disconnection Causes Table A-2 ISDN Disconnection Causes Disconnection Cause Number Summary Description Unallocated No route to the number exists in the ISDN (unassigned network or the number was not found in the number) routing table. • Ensure that the number appears in the routing table.
Page 859: Isdn Disconnection Causes
Polycom RMX 1500/2000/4000 Administrator’s Guide Table A-2 ISDN Disconnection Causes (Continued) Disconnection Cause Number Summary Description Pre-Emption The call has been pre-empted. Pre-Emption – Call is being cleared in response to user Circuit reserved request. for reuse Normal Call Call cleared normally because user hung up.
Page 860 Appendix A-Disconnection Causes Table A-2 ISDN Disconnection Causes (Continued) Disconnection Cause Number Summary Description Facility Rejected User requested supplementary service which cannot be provided by the network. Response to A STATUS message has been received in STATUS response to a prior STATUS ENQUIRY. ENQUIRY Normal, A normal, unspecified disconnection has...
Page 861 Polycom RMX 1500/2000/4000 Administrator’s Guide Table A-2 ISDN Disconnection Causes (Continued) Disconnection Cause Number Summary Description Resource The resource is unavailable. No other Unavailable, disconnection cause applies. Unspecified Quality of Quality of Service, as defined in Service Not Recommendation X.213, cannot be provided.
Page 862 Appendix A-Disconnection Causes Table A-2 ISDN Disconnection Causes (Continued) Disconnection Cause Number Summary Description Service or The service or option is unavailable. No other Option Not disconnection cause applies. Available, Unspecified Bearer The requested bearer capability is not Capability Not supported.
Page 863 Polycom RMX 1500/2000/4000 Administrator’s Guide Table A-2 ISDN Disconnection Causes (Continued) Disconnection Cause Number Summary Description A Suspended A RESUME message cannot be executed by Call Exists, but the network as a result of an unknown call This Call Identity identity.
Page 864 Appendix A-Disconnection Causes Table A-2 ISDN Disconnection Causes (Continued) Disconnection Cause Number Summary Description Message Type A message was received that is of a type that is Non-Existent or not defined or of a type that is defined but not implemented.
Page 865 Polycom RMX 1500/2000/4000 Administrator’s Guide Table A-2 ISDN Disconnection Causes (Continued) Disconnection Cause Number Summary Description Message with A message was discarded because it contained Unrecognized a parameter that was not recognized. Parameter Discarded Protocol Error, A protocol error has occurred. No other Unspecified disconnection cause applies.
Page 866 Appendix A-Disconnection Causes A-18...
Page 867 Appendix B Alarms and Faults Alarms Table B-1 Alarms Alarm Code Alarm Description A new activation key was loaded. Reset A new activation key was loaded: the system. Reset the MCU. A new version was installed. Reset the A new version was installed: system.
Page 868: Appendix B - Alarms And Faults
Appendix B-Alarms and Faults Table B-1 Alarms (Continued) Alarm Code Alarm Description Backup of CDR files is required If the ENABLE_CYCLIC_FILE_SYSTEM_ALARMS is set to YES (default setting when JITC_MODE System Flag is set to YES) and a Cyclic File reaches a file retention time or file storage capacity limit, the user is alerted that CDR files need to be backed up.
Page 869 Polycom RMX 1500/2000/4000 Administrator’s Guide Table B-1 Alarms (Continued) Alarm Code Alarm Description Central signaling component failure Possible explanations: • Central signaling component failure; unit type: [NonComponent\CSMngnt\CSH323\CSSIP] • Central signaling component failure; unit type: (invalid: [NonComponent\CSMngnt\CSH323\CSSIP]) • Central signaling component failure - Invalid failure type.
Page 870 Appendix B-Alarms and Faults Table B-1 Alarms (Continued) Alarm Code Alarm Description DEBUG mode enabled Possible explanations: • System is running in DEBUG mode. • System DEBUG mode initiated. DEBUG mode flags in use System is using DEBUG CFG flags. DMA not supported by IDE device Possible explanations: •...
Page 871 Polycom RMX 1500/2000/4000 Administrator’s Guide Table B-1 Alarms (Continued) Alarm Code Alarm Description Failed to connect to application server Possible reasons for the failure: • Failed to connect to application server: • Failed to establish connection to server, url = [url].
Page 872 Appendix B-Alarms and Faults Table B-1 Alarms (Continued) Alarm Code Alarm Description File error Possible reasons for the file error: • XML file does not exist [file name]; Error no: [error number]. • Not authorized to open XML file [file name]; Error no: [error number].
Page 873 Polycom RMX 1500/2000/4000 Administrator’s Guide Table B-1 Alarms (Continued) Alarm Code Alarm Description Gatekeeper failure Possible reasons for the Gatekeeper failure: • Failed to register to alternate Gatekeeper. • Gatekeeper discovery state. - Check GK IP address (GUI, ping) •...
Page 874 Appendix B-Alarms and Faults Table B-1 Alarms (Continued) Alarm Code Alarm Description Gatekeeper failure (cont.) • Gatekeeper rejected RRQ due to invalid terminal alias. • Gatekeeper rejected RRQ due to resource unavailability. • Gatekeeper rejected RRQ due to Security Denial. •...
Page 875 Polycom RMX 1500/2000/4000 Administrator’s Guide Table B-1 Alarms (Continued) Alarm Code Alarm Description Internal MCU reset Possible explanations: • McmsDaemon reset due to policy decision: [Process failed [abs crash counter: crash counter]: process name]. • McmsDaemon reset due to policy decision: [Process failed [abs crash counter: crash counter]: process name];...
Page 876 Appendix B-Alarms and Faults Table B-1 Alarms (Continued) Alarm Code Alarm Description IP Network Service not found Possible explanations: • IP Service not found in the Network Services list. • m_StatusRead IpServiceList. ISDN/PSTN Network Services configuration changed License not found Low Processing Memory Low Processing Memory: Process is approaching memory utilization limit:...
Page 877 Polycom RMX 1500/2000/4000 Administrator’s Guide Table B-1 Alarms (Continued) Alarm Code Alarm Description No default ISDN/PSTN Network Service defined in ISDN/PSTN Network Services list No default IVR Service in IVR Services No default IVR Service in IVR Services list: Ensure that...
Page 878 Appendix B-Alarms and Faults Table B-1 Alarms (Continued) Alarm Code Alarm Description Product Type mismatch. System is The user is alerted to a mismatch between the product restarting. type that is stored in MCU software and the product type received from another system component. In such a case the system is automatically restarted.
Page 879 Polycom RMX 1500/2000/4000 Administrator’s Guide Table B-1 Alarms (Continued) Alarm Code Alarm Description Security mode failed. Certificate has expired. Security mode failed. Certificate host name does not match the RMX host name. Security mode failed. Certificate is about to expire.
Page 880 Appendix B-Alarms and Faults Table B-1 Alarms (Continued) Alarm Code Alarm Description SIP TLS: Failed to load or verify certificate This alarm indicates that the certificate files required for files SIP TLS could not be loaded to the RMX. Possible causes are: •...
Page 881 Polycom RMX 1500/2000/4000 Administrator’s Guide Table B-1 Alarms (Continued) Alarm Code Alarm Description SSH is enabled Startup process failure Process failed: [Process name] failed to start. SWITCH not responding System Configuration modified System configuration flags were modified. Reset the MCU.
Page 882 Appendix B-Alarms and Faults Table B-1 Alarms (Continued) Alarm Code Alarm Description User Name "SUPPORT" cannot be used When Ultra Secure Mode (JITC_MODE=YES) is in Ultra Secure Mode enabled, the User Name "SUPPORT" cannot be used to define a new User. Version upgrade is in progress Voltage problem Possible reasons for the problem:...
Page 883 Appendix C CDR Fields - Unformatted File The CDR (Call Detail Records) utility is used to retrieve conference information to a file. The CDR utility can retrieve conference information to a file in both formatted and unformatted formats. Unformatted CDR files contain multiple records. The first record in each file contains information about the conference in general, such as the conference name and start time.
Page 884 Appendix C-CDR Fields - Unformatted File The MCU sends the entire CDR file via API or HTTP, and the RMX 1500/ 2000/4000 or external application does the processing and sorting. The RMX 1500/2000/4000 ignores events that it does not recognize, that is, events written in a higher version that do not exist in the current version.
Page 885 Polycom RMX 1500/2000/4000 Administrator’s Guide The Conference Summary Record The conference summary record (the first record in the unformatted CDR file) contains the following fields: Table C-1 Conference Summary Record Fields Field Description File Version The version of the CDR utility that created the file.
Page 886: Appendix C - Cdr Fields - Unformatted File
Appendix C-CDR Fields - Unformatted File Table C-1 Conference Summary Record Fields (Continued) Field Description File Name The name of the conference log file. GMT Offset Sign Not supported. Always contains the value 0. GMT Offset Not supported. Always contains the value 0. File Retrieved Indicates if the file has been retrieved and saved to a formatted file, as follows:...
Page 887 Polycom RMX 1500/2000/4000 Administrator’s Guide Event Records The event records, that is, all records in the unformatted file except the first record, contain standard fields, such as the event type code and the time stamp, followed by fields that are event specific.
Page 888: The Conference Summary Record
Appendix C-CDR Fields - Unformatted File Event Types The table below contains a list of the events that can be logged in the CDR file, and indicates where to find details of the fields that are specific to that type of event. The event code identifies the event in the unformatted CDR file, and the event name identifies the event in the formatted CDR file.
Page 889 Polycom RMX 1500/2000/4000 Administrator’s Guide Table C-2 CDR Event Types (Continued) Event Code Event Name Description ISDN/PSTN An ISDN/PSTN channel disconnected. CHANNEL For more information about the fields, see DISCONNECTED Table C-10, “Event fields for Event 4 - ISDN/PSTN CHANNEL DISCONNECTED”, on page C-26.
Page 890 Appendix C-CDR Fields - Unformatted File Table C-2 CDR Event Types (Continued) Event Code Event Name Description H323 An H.323 participant connected to the PARTICIPANT conference. CONNECTED For more information about the fields, see Table C-18, “Event Fields for Events 17, 23 - H323 PARTICIPANT CONNECTED, SIP PARTICIPANT CONNECTED”, on page C-37.
Page 891: Event Types
Polycom RMX 1500/2000/4000 Administrator’s Guide Table C-2 CDR Event Types (Continued) Event Code Event Name Description A SIP participant connected to the PARTICIPANT conference. CONNECTED For more information about the fields, see Table C-18, “Event Fields for Events 17, 23 - H323 PARTICIPANT CONNECTED, SIP PARTICIPANT CONNECTED”, on...
Page 892 Appendix C-CDR Fields - Unformatted File Table C-2 CDR Event Types (Continued) Event Code Event Name Description EVENT NEW Information about the IPv6 address of the UNDEFINED participant’s endpoint. PARTY CONTINUE IPV6 ADDRESS USER A user terminated the conference. TERMINATE For more information about the fields, see CONFERENCE Table C-28, “Event Fields for Event 100 -...
Page 893 Polycom RMX 1500/2000/4000 Administrator’s Guide Table C-2 CDR Event Types (Continued) Event Code Event Name Description USER A user reconnected a participant who was RECONNECT disconnected from the conference. PARTICIPANT For more information about the fields, see Table C-30, “Event Fields for Events...
Page 894 Appendix C-CDR Fields - Unformatted File Table C-2 CDR Event Types (Continued) Event Code Event Name Description OPERATOR The RMX User moved the participant to ATTEND PARTY the Operator conference. For more information, see Table C-32, “Event Fields for Events 107 and 109 - OPERATOR MOVE PARTY FROM CONFERENCE and OPERATOR ATTEND PARTY”, on page C-47.
Page 895 Polycom RMX 1500/2000/4000 Administrator’s Guide Table C-2 CDR Event Types (Continued) Event Code Event Name Description 2007 PARTICIPANT Additional information about a DISCONNECTED PARTICIPANT DISCONNECTED event. CONTINUE 1 For more information about the fields, see Table C-13, “Event Fields for Event 2007 - PARTICIPANT DISCONNECTED CONTINUE 1”, on page C-29.
Page 896 Appendix C-CDR Fields - Unformatted File Table C-2 CDR Event Types (Continued) Event Code Event Name Description 2102 USER ADD Additional information about a USER ADD PARTICIPANT PARTICIPANT event. CONTINUE 2 For more information about the fields, see Table C-16, “Event Fields for Event 2011 - DEFINED PARTICIPANT CONTINUE 2, Event 2102 - USER ADD PARTICIPANT CONTINUE 2, Event 2106 - USER...
Page 897 This list only includes events that are supported by the RMX 1500/2000/4000. For a list of MGC Manager events that are not supported by the RMX 1500/2000/ 4000, see "MGC Manager Events that are not Supported by the RMX 1500/2000/ 4000”...
Page 898: Event Specific Fields
Some fields that were supported by the MGC Manager, are not supported by the RMX 1500/2000/4000. In addition, for some fields the RMX 1500/2000/4000 has a fixed value, whereas the MGC Manager supported multiple values. For more information about the MGC Manager fields and values, see the MGC Manager User’s Guide Volume II, Appendix A.
Page 899 Polycom RMX 1500/2000/4000 Administrator’s Guide Table C-3 Event Fields for Event 1 - CONFERENCE START (Continued) Field Description Line Rate (cont.) 33 - 1024 kbps 34 - 4096 kbps Restrict Mode Not supported. Always contains the value 0. Audio Algorithm The audio algorithm.
Page 900 Appendix C-CDR Fields - Unformatted File Table C-4 Event Fields for Event 2001 - CONFERENCE START CONTINUE 1 Field Description Audio Tones Not supported. Always contains the value 0. Alert Tone Not supported. Always contains the value 0. Talk Hold Time The minimum time that a speaker has to speak to become the video source.
Page 901 Polycom RMX 1500/2000/4000 Administrator’s Guide Table C-4 Event Fields for Event 2001 - CONFERENCE START CONTINUE 1 (Continued) Field Description Cascade Mode The cascading mode. Currently the only value is: 0 - None Master Name Not supported. This field remains empty.
Page 902 Appendix C-CDR Fields - Unformatted File Table C-4 Event Fields for Event 2001 - CONFERENCE START CONTINUE 1 (Continued) Field Description Maximum Number The maximum number of participants that can connect to of Participants the conference at one time. The value 65535 (auto) indicates that as many participants as the MCU’s resources allow can connect to the conference, up to the maximum possible for the type of conference.
Page 903 Polycom RMX 1500/2000/4000 Administrator’s Guide Table C-4 Event Fields for Event 2001 - CONFERENCE START CONTINUE 1 (Continued) Field Description Lecturer Note: This field is only relevant if the Lecture Mode Type is Lecture Mode. The name of the participant selected as the conference lecturer.
Page 904 Appendix C-CDR Fields - Unformatted File Table C-5 Event Fields for Event 5001 - CONFERENCE START CONTINUE 4 (Continued) Field Description Conference The conference password. Password An empty field “” means that no conference password was assigned to the conference. Chairperson The chairperson password.
Page 905 Polycom RMX 1500/2000/4000 Administrator’s Guide Table C-8 Event Fields for Event 2 - CONFERENCE END Field Description Conference End Indicates the reason for the termination of the Cause conference, as follows: 1 - The conference is an ongoing conference or the conference was terminated by an MCU reset.
Page 906 Appendix C-CDR Fields - Unformatted File Table C-9 Event fields for Event 3 - ISDN/PSTN CHANNEL CONNECTED (Continued) Field Description Call Type The call type, as follows: 68 - 56 KBS data call 72 - 1536kbs data call (PRI only) 75 - 56 KBS data call 77 - Modem data service 79 - 384kbs data call (PRI only)
Page 907 Polycom RMX 1500/2000/4000 Administrator’s Guide Table C-9 Event fields for Event 3 - ISDN/PSTN CHANNEL CONNECTED (Continued) Field Description Calling Participant The calling participant presentation indicator, as follows: Presentation 0 - Presentation allowed, default Indicator 1 - Presentation restricted 2 - Number not available...
Page 908 Appendix C-CDR Fields - Unformatted File Table C-10 Event fields for Event 4 - ISDN/PSTN CHANNEL DISCONNECTED Field Description Participant Name The participant name. Participant ID The identification number assigned to the participant by the MCU. Channel ID The channel identifier. Disconnect Initiator Indicates who initiated the disconnection, as follows: 0 - RMX...
Page 909 Polycom RMX 1500/2000/4000 Administrator’s Guide Table C-11 Event fields for Event 5 - ISDN/PSTN PARTICIPANT CONNECTED (Continued) Field Description Participant Status The participant status, as follows:  Idle  Connected 2 - Disconnected 3 - Waiting for dial-in  Connecting 5 - Disconnecting 6 - Partially connected.
Page 910 Appendix C-CDR Fields - Unformatted File Table C-11 Event fields for Event 5 - ISDN/PSTN PARTICIPANT CONNECTED (Continued) Field Description Secondary Cause 15 - Video stream violation due to incompatible annexes (cont.) or other discrepancy. 16 - Inadequate video resources 17 - When moved to a Transcoding or Video Switching conference, the participant’s video capabilities are not supported by the video cards...
Page 911 Polycom RMX 1500/2000/4000 Administrator’s Guide Table C-13 Event Fields for Event 2007 - PARTICIPANT DISCONNECTED CONTINUE 1 Field Description Rx Synchronization The number of times that the general synchronization of Loss the MCU was lost. Tx Synchronization The number of times that the general synchronization of Loss the participant was lost.
Page 912 Appendix C-CDR Fields - Unformatted File Table C-13 Event Fields for Event 2007 - PARTICIPANT DISCONNECTED CONTINUE 1 Field Description T.120 Unit ID Not supported. Always contains the value 0. T.120 MCS Board Not supported. Always contains the value 0. T.120 MCS Unit ID Not supported.
Page 913 Polycom RMX 1500/2000/4000 Administrator’s Guide Table C-14 Event Fields for Events 10, 101, 105 - DEFINED PARTICIPANT, USER ADD PARTICIPANT, USER UPDATE PARTICIPANT (Continued) Field Description Number Of Note: This field is only relevant to ISDN/PSTN Channels participants. The number of channels being connected for this participant.
Page 914 Appendix C-CDR Fields - Unformatted File Table C-14 Event Fields for Events 10, 101, 105 - DEFINED PARTICIPANT, USER ADD PARTICIPANT, USER UPDATE PARTICIPANT (Continued) Field Description Number of Note: This field is only relevant to ISDN/PSTN Participant Phone participants. Numbers The number of participant phone numbers.
Page 915 Polycom RMX 1500/2000/4000 Administrator’s Guide Table C-15 Event Fields for Events 2010, 2101, 2105 - DEFINED PARTICIPANT CONTINUE 1, USER ADD PARTICIPANT CONTINUE 1, USER UPDATE PARTICIPANT CONTINUE 1 Field Description Network Type The type of network between the participant and the...
Page 916 Appendix C-CDR Fields - Unformatted File Table C-15 Event Fields for Events 2010, 2101, 2105 - DEFINED PARTICIPANT CONTINUE 1, USER ADD PARTICIPANT CONTINUE 1, USER UPDATE PARTICIPANT CONTINUE 1 (Continued) Field Description Bonding Phone Note: This field is only relevant to ISDN/PSTN Number participants.
Page 917 Polycom RMX 1500/2000/4000 Administrator’s Guide Table C-15 Event Fields for Events 2010, 2101, 2105 - DEFINED PARTICIPANT CONTINUE 1, USER ADD PARTICIPANT CONTINUE 1, USER UPDATE PARTICIPANT CONTINUE 1 (Continued) Field Description H.323 Participant Note: This field is only relevant to IP participants.
Page 918 Appendix C-CDR Fields - Unformatted File Table C-17 Event fields for Event 15 - H323 CALL SETUP Field Description Participant Name The name of the participant. Participant ID The identification number assigned to the participant by the MCU. Connect Initiator Indicates who initiated the connection, as follows: 0 - MCU 1 - Remote participant...
Page 919 Polycom RMX 1500/2000/4000 Administrator’s Guide Table C-18 Event Fields for Events 17, 23 - H323 PARTICIPANT CONNECTED, SIP PARTICIPANT CONNECTED Field Description Participant Name The name of the participant. An empty field “” denotes an unidentified participant or a participant whose name is unspecified.
Page 920 Appendix C-CDR Fields - Unformatted File Table C-18 Event Fields for Events 17, 23 - H323 PARTICIPANT CONNECTED, SIP PARTICIPANT CONNECTED (Continued) Field Description Secondary Cause Note: This field is only relevant if the Participant Status is Secondary. The cause for the secondary connection (not being able to connect the video channels), as follows: 0 - Default.
Page 921 Polycom RMX 1500/2000/4000 Administrator’s Guide Table C-19 Event Fields for Event 18 - NEW UNDEFINED PARTICIPANT Field Description Participant Name The name of the participant. Participant ID The identification number assigned to the participant by the MCU. Dialing Direction The dialing direction, as follows...
Page 922 Appendix C-CDR Fields - Unformatted File Table C-19 Event Fields for Event 18 - NEW UNDEFINED PARTICIPANT Field Description Net Sub-Service Not supported. Name This field remains empty. Number of Note: This field is only relevant to ISDN/PSTN Participant Phone participants.
Page 923 Polycom RMX 1500/2000/4000 Administrator’s Guide Table C-19 Event Fields for Event 18 - NEW UNDEFINED PARTICIPANT Field Description H.243 Password Not supported. This field remains empty. Chair Not supported. Always contains the value 0. Video Protocol The video protocol, as follows: 1 - H.261...
Page 924 Appendix C-CDR Fields - Unformatted File Table C-19 Event Fields for Event 18 - NEW UNDEFINED PARTICIPANT Field Description IP Address Note: This field is only relevant to IP participants. The IP address of the participant. An address of 4294967295 indicates that no IP address was specified for the participant, and the gatekeeper is used for routing.
Page 925 Polycom RMX 1500/2000/4000 Administrator’s Guide Table C-20 Event Fields for Event 1001 - NEW UNDEFINED PARTY CONTINUE 1 Field Description Encryption Indicates the participant’s encryption setting as follows: 0 - The participant is not encrypted. 1 - The participant is encrypted.
Page 926 Appendix C-CDR Fields - Unformatted File Table C-23 Event Fields for Event 22 - DTMF CODE FAILURE Field Description Participant Name The name of the participant. Participant ID The identification number assigned to the participant by the MCU. Incorrect Data The incorrect DTMF code entered by the participant, or an empty field “”...
Page 927 Polycom RMX 1500/2000/4000 Administrator’s Guide Table C-24 Event fields for Event 26 - RECORDING LINK (Continued) Field Description Recording Link The name of the Recording Link. Name Recording Link ID The Recording Link ID. Start Recording The start recording policy, as follows:...
Page 928 Appendix C-CDR Fields - Unformatted File Table C-26 Event Fields for Event 30 - GATEKEEPER INFORMATION Field Description Participant Name The name of the participant. Participant ID The identification number assigned to the participant by the MCU. Gatekeeper Caller The caller ID in the gatekeeper records. This value makes it possible to match the CDR in the gatekeeper and in the MCU.
Page 929 Polycom RMX 1500/2000/4000 Administrator’s Guide Table C-30 Event Fields for Events 102,103, 104 - USER DELETE PARTICIPANT, USER DISCONNECT PARTICIPANT, USER RECONNECT PARTICIPANT Field Description User Name The login name of the user who reconnected the participant to the conference, or disconnected or deleted the participant from the conference.
Page 930 Appendix C-CDR Fields - Unformatted File Table C-32 Event Fields for Events 107 and 109 - OPERATOR MOVE PARTY FROM CONFERENCE and OPERATOR ATTEND PARTY (Continued) Field Description Destination Conf The name of the conference to which the participant was Name moved.
Page 931 Polycom RMX 1500/2000/4000 Administrator’s Guide Table C-33 Event Fields for Events 108, 112 - OPERATOR MOVE PARTY TO CONFERENCE, OPERATOR ATTEND PARTY TO CONFERENCE Field Description Number Of Note: This field is only relevant to ISDN/PSTN Channels participants. The number of channels, as follows:...
Page 932 Appendix C-CDR Fields - Unformatted File Table C-33 Event Fields for Events 108, 112 - OPERATOR MOVE PARTY TO CONFERENCE, OPERATOR ATTEND PARTY TO CONFERENCE Field Description Net SubService Note: This field is only relevant to dial-out participants. Name Note: This field is only relevant to ISDN/PSTN participants.
Page 933 Polycom RMX 1500/2000/4000 Administrator’s Guide Table C-33 Event Fields for Events 108, 112 - OPERATOR MOVE PARTY TO CONFERENCE, OPERATOR ATTEND PARTY TO CONFERENCE Field Description Ident. Method Note: This field is only relevant to dial-in participants. The method by which the destination conference is...
Page 934 Appendix C-CDR Fields - Unformatted File Table C-33 Event Fields for Events 108, 112 - OPERATOR MOVE PARTY TO CONFERENCE, OPERATOR ATTEND PARTY TO CONFERENCE Field Description Undefined Type The participant type, as follows: 0 - Defined participant. (The value in the formatted text file is “default”.) 2 - Undefined participant.
Page 935 Polycom RMX 1500/2000/4000 Administrator’s Guide Table C-33 Event Fields for Events 108, 112 - OPERATOR MOVE PARTY TO CONFERENCE, OPERATOR ATTEND PARTY TO CONFERENCE Field Description H.323 Party Alias Note: This field is only relevant to IP participants. Type/SIP Party Address Type For H.323 participants, the alias type, as follows:...
Page 936 Appendix C-CDR Fields - Unformatted File Table C-35 Event Fields for Event 3010 - PARTICIPANT INFORMATION Field Description Info1 The participant information fields. Info2 These fields enable users to enter general information Info3 about the participant, such as the participant’s e-mail Info4 address.
Page 937 Polycom RMX 1500/2000/4000 Administrator’s Guide Disconnection Cause Values For an explanation of the disconnection causes, see Appendix A: "Disconnection Causes” on page A-1. Table C-37 Disconnection Cause Values Value Call Disconnection Cause Unknown Participant hung up Disconnected by User Resources deficiency Password failure H323 call close.
Page 938 Appendix C-CDR Fields - Unformatted File Table C-37 Disconnection Cause Values (Continued) Value Call Disconnection Cause H323 call close. Remote busy H323 call close. Normal H323 call close. Remote reject H323 call close. Remote unreachable H323 call close. Unknown reason H323 call close.
Page 939 Polycom RMX 1500/2000/4000 Administrator’s Guide Table C-37 Disconnection Cause Values (Continued) Value Call Disconnection Cause SIP remote stopped responding SIP remote unreachable SIP transport error SIP bad name SIP trans error TCP invite SIP redirection 300 SIP moved permanently SIP moved temporarily...
Page 940: Disconnection Cause Values
Appendix C-CDR Fields - Unformatted File Table C-37 Disconnection Cause Values (Continued) Value Call Disconnection Cause SIP unsupported media type SIP client error 420 SIP temporarily not available SIP client error 481 SIP client error 482 SIP client error 483 SIP client error 484 SIP client error 485 SIP busy here...
Page 941 Polycom RMX 1500/2000/4000 Administrator’s Guide MGC Manager Events that are not Supported by the RMX 1500/2000/4000 The following MGC Manager events are not supported by the RMX 1500/ 2000/4000: For details of these events see the MGC Manager User’s Guide Volume II, Appendix A.
Page 942 Appendix C-CDR Fields - Unformatted File C-60...
Page 943: Authentication
Appendix D Ad Hoc Conferencing and External Database Authentication The RMX Ad Hoc conferencing feature enables participants to start ongoing conferences on-the-fly, without prior definition when dialing an Ad Hoc-enabled Entry Queue. The created conference parameters are taken from the Profile assigned to the Ad Hoc-enabled Entry Queue. Ad Hoc conferencing is available in two modes: •...
Page 944: Ad Hoc Conferencing Without Authentication
Appendix D-Ad Hoc Conferencing and External Database Authentication Ad Hoc Conferencing without Authentication A participant dials in to an Ad Hoc-enabled Entry Queue and starts a new conference based on the Profile assigned to the Entry Queue. In this configuration, any participant connecting to the Entry Queue can start a new conference, and no security mechanism is applied.
Page 945: Ad Hoc Conferencing With Authentication
Polycom RMX 1500/2000/4000 Administrator’s Guide To enable this workflow, the following components must be defined in the system: • An Entry Queue IVR Service with the appropriate audio file requesting the Conference ID • An Ad Hoc-enabled Entry Queue with an assigned Profile...
Page 946: Entry Queue Level - Conference Initiation Validation With An External Database Application
Appendix D-Ad Hoc Conferencing and External Database Authentication Entry Queue Level - Conference Initiation Validation with an External Database Application Starting a new conference with external database application validation entails the following steps: IP Endpoint Prefix in Gatekeeper - 925 IP Endpoint 925DefaultEQ Network...
Page 947 Polycom RMX 1500/2000/4000 Administrator’s Guide If this Conference ID is not registered in the database, the conference cannot be started and this participant is disconnected from the Entry Queue. The external database contains a list of participants (users), with their assigned parameters.
Page 948: Conference Access With External Database Authentication
Appendix D-Ad Hoc Conferencing and External Database Authentication application it must be configured to access the external database for authentication. • An Entry Queue IVR Service configured with the appropriate audio prompts requesting the Conference ID and configured to access the external database for authentication.
Page 949: Conference Access Validation - All Participants (Always)
Polycom RMX 1500/2000/4000 Administrator’s Guide Conference access authentication can be implemented for all participants joining the conference or for chairpersons only. Conference Access Validation - All Participants (Always) Once the conference is created either via an Ad Hoc Entry Queue, or a...
Page 950 Appendix D-Ad Hoc Conferencing and External Database Authentication — Participant Information, such as the participant E-mail. These fields correspond to Info 1, 2, 3 and 4 fields in the Participant Properties - Information dialog box. If there is no match (i.e. the conference or personal password are not defined in the database), the request to access the conference is rejected and the participant is disconnected from the MCU.
Page 951 Polycom RMX 1500/2000/4000 Administrator’s Guide Conference Access Validation - Chairperson Only (Upon Request) An alternative validation method at the conference level is checking only the chairperson password with the external database application. All other participants can be checked only with the MCU (if the Conference...
Page 952 Appendix D-Ad Hoc Conferencing and External Database Authentication • If the correct conference password is entered, the participant is prompted to enter the chairperson identifier key. — If no identifier is entered, the participant is connected to the conference as a standard participant. •...
Page 953: System Settings For Ad Hoc Conferencing And External Database Authentication
Polycom RMX 1500/2000/4000 Administrator’s Guide System Settings for Ad Hoc Conferencing and External Database Authentication Ad Hoc Settings Before a participant can initiate an Ad Hoc conference (with or without authentication), the following components must be defined: • Profiles Defines the conference parameters for the conferences that will be initiated from the Ad Hoc-enabled Entry Queue.
Page 954 Appendix D-Ad Hoc Conferencing and External Database Authentication • Conference IVR Service with Conference Access Authentication Enabled Set the Conference IVR Service to send authentication requests to the external database application to verify the participant’s right to connect to the conference as a standard participant or as a chairperson.
Page 955: Mcu Configuration To Communicate With An External Database Application
Polycom RMX 1500/2000/4000 Administrator’s Guide MCU Configuration to Communicate with an External Database Application To enable the communication with the external database application, several flags must be set in the System Configuration. To set the System Configuration flags: On the Setup menu, click System Configuration.
Page 956 The password associated with the user name PASSWORD defined for the MCU in the external database application. To use the WebCommander application as an external database application, the default password is POLYCOM. EXTERNAL_DB_ The URL of the external database application. DIRECTORY Click OK.
Page 957: Enabling External Database Validation For Starting New Ongoing Conferences
Polycom RMX 1500/2000/4000 Administrator’s Guide Enabling External Database Validation for Starting New Ongoing Conferences The validation of the participant’s right to start a new conference with an external database application is configured in the Entry Queue IVR Service - Global dialog box.
Page 958: Enabling External Database Validation For Conferences Access
Appendix D-Ad Hoc Conferencing and External Database Authentication Enabling External Database Validation for Conferences Access The validation of the participant’s right to join an ongoing conference with an external database application is configured in the Conference IVR Service - Global dialog box. You can set the system to validate all the participants joining the conference or just the chairperson.
Page 959 Appendix E Participant Properties Advanced Channel Information The following appendix details the properties connected with information about audio and video parameters, as well as, problems with the network which can affect the audio and video quality. Table E-1 Participant Properties - Channel Status Advanced Parameters Field Description Media Info...
Page 960 RTCP report. If the actual annexes used are other than the declared annexes in the capabilities exchange, the Faulty flag is displayed. Channel Index For Polycom Internal use only. RTP Statistics Actual loss The number of missing packets counted by the IP card as reported in the last RTP Statistics report.
Page 961 Polycom RMX 1500/2000/4000 Administrator’s Guide Table E-1 Participant Properties - Channel Status Advanced Parameters Field Description Out of Order The number of packets arriving out of order. The following details are displayed: • Accumulated N - total number of packets that arrived out of order since the channel opened.
Page 962 Appendix E-Participant Properties Advanced Channel Information Table E-1 Participant Properties - Channel Status Advanced Parameters Field Description Fragmented Indicates the number of packets that arrived to the IP card fragmented (i.e., a single packet broken by the network into multiple packets). This value can indicate the delay and reordering of fragmented packets that require additional processing, but is not considered a fault.
Page 963: Switching To Secure Mode
Appendix F Secure Communication Mode The RMX can be configured to work in Secure Mode by configuring the RMX and the RMX Web Client to work with SSL/TLS. In this mode, a SSL/TLS Certificate is installed on the MCU, setting the MCU Listening Port to secured port 443.
Page 964: Appendix F - Secure Communication Mode
Appendix F-Secure Communication Mode To create/purchase a certificate: In the RMX menu, click Setup > RMX Secured Communication > Create certificate request. The Create Certificate Request dialog box is displayed. Enter information in all the following fields: Table F-1 Create Certificate Request Field Description Country Name...
Page 965: Installing The Certificate
Polycom RMX 1500/2000/4000 Administrator’s Guide Click Send Details. The RMX creates a New Certificate Request and returns it to the Create Certificate Request dialog box along with the information the user submitted. Click Copy Request to copy the New Certificate Request to the workstation’s clipboard.
Page 966 Appendix F-Secure Communication Mode In the RMX menu, click Setup > RMX Secured Communication > Send Certificate. Click Paste Certificate to paste the clipboard content into the Send Certificate dialog box. Click the Send Certificate button to send the certificate to the RMX. The MCU validates the certificate.
Page 967: Creating/Modifying System Flags
Appendix F, “System Flags” , below, lists both flags and their settings. If the System Flag, RMX_MANAGEMENT_SECURITY_PROTOCOL does not exist in the system, it must be created by using the RMX Setup menu. For more information see the RMX 1500/2000/4000 Administrator’s Guide, "Modifying System Flags” on page 19-6. Table F-2...
Page 968: Alternate Management Network
Appendix F-Secure Communication Mode • A secure communication indicator ( ) is displayed in the browser’s status bar. To enable secure communications mode: In the RMX Management pane, click IP Network Services. In the IP Network Services list pane, double click the Management Network entry.
Page 969: Securing An External Database
Polycom RMX 1500/2000/4000 Administrator’s Guide For more information see "Configuring Direct Connections to RMX” on page G-1"Connecting to the Alternate Management Network” on page G-9. Connection to the Alternate Management Network bypasses LAN and Firewall security. Strict control of access to LAN 3 port is recommended.
Page 970 Appendix F-Secure Communication Mode...
Page 971: Management Network (Primary)
Appendix G Configuring Direct Connections to RMX Direct connection to the RMX is necessary if you want to: • Modify the RMX’s Factory Default Management Network settings without using the USB key. • Connect to the RMX’s Alternate Management Network for support purposes.
Page 972: Appendix G - Configuring Direct Connections To Rmx
Appendix G-Configuring Direct Connections to RMX The administrator’s Login name, Password, viewing and system permissions on the Alternate Management Network are the same as those on the Management Network. Once logged in, the RMX Web Client behaves as if the administrator had logged in on the Management Network.
Page 973 Polycom RMX 1500/2000/4000 Administrator’s Guide In the Network Connections window, double-click the Local Area Connection that has Connected status.
Page 974 Appendix G-Configuring Direct Connections to RMX In the Local Area Connection Status dialog box, click the Properties button. In the Local Area Connection Properties dialog box, select Internet Protocol [TCP/IP] > Properties. In the Internet Protocol (TCP/IP) Properties dialog box, select Use the following IP address.
Page 975 Polycom RMX 1500/2000/4000 Administrator’s Guide Enter the IP address, Subnet mask and Default gateway for the workstation. The workstation’s IP address should be in the same network neighborhood as the RMX’s Control Unit IP address. Example: IP address – near 192.168.1.nn...
Page 976 Appendix G-Configuring Direct Connections to RMX Table G-1 Reserved IP Addresses IP Address Management Alternate Network Entity Network Network (Factory Default) Control Unit IP Address 192.168.1.254 169.254.192.10 Control Unit Subnet Mask 255.255.255.0 255.255.240.0 Default Router IP Address 192.168.1.1 169.254.192.1 Shelf Management IP Address 192.168.1.252 169.254.192.16 Shelf Management Subnet Mask...
Page 977: Connecting To The Management Network
Enter. In the RMX Web Client Login screen, enter the default Username (POLYCOM) and Password (POLYCOM) and click the Login button. The Fast Configuration Wizard starts. If no USB key is detected and either: this is the First Time Power-up...
Page 978 Appendix G-Configuring Direct Connections to RMX For more information about First-time Power-up and the Fast Configuration Wizard see the RMX 1500/2000/4000 Getting Started Guide, "Procedure 1: First-time Power-up” on page 2-22. Enter the following parameters using the information supplied by your network administrator: —...
Page 979: Connecting To The Alternate Management Network
Polycom RMX 1500/2000/4000 Administrator’s Guide Connecting to the Alternate Management Network Access to the Alternate Management Network is via a cable connected to a workstation. The Alternate Management Network is accessible only via the dedicated LAN 3 port. LAN 3 Port To connect to the Alternate Management Network: Connect the cable between the RMX’s LAN 3 port and the LAN port...
Page 980: Connecting To The Rmx Via Modem
Appendix G-Configuring Direct Connections to RMX Connecting to the RMX via Modem Remote access to the RMX’s Alternate Management Network is supported via an external PSTN <=> IP modem. To connect via modem to the Alternate Management Network the following procedures must be performed: Procedure 1: Install the RMX Manager –...
Page 981: Procedure 3: Create A Dial-Up Connection
Polycom RMX 1500/2000/4000 Administrator’s Guide Procedure 3: Create a Dial-up Connection To create a dial-up connection: This procedure is performed once. Only the Dial field in the Connect applet (see step 10 on page G-15) is modified for connection to different modems.
Page 982 Appendix G-Configuring Direct Connections to RMX In the Network Connection Type box, select Connect to the Internet and click the Next button. In the Getting Ready box, select Set up my connection manually and click the Next button. In the Internet Connection box, select Connect using dial-up modem and click the Next button.
Page 983 Polycom RMX 1500/2000/4000 Administrator’s Guide In the Connection Name box, enter a Name for the modem connection (e.g. Modem Connection) and click the Next button. In the Phone Number to Dial box, enter the Phone Number for the modem and click the Next button.
Page 984 Appendix G-Configuring Direct Connections to RMX In the Connection Availability box, select Anyone’s use and click the Next button. In the Internet Account Information box, complete the Username, Password and Confirm Password fields and click the Next button. G-14...
Page 985 Polycom RMX 1500/2000/4000 Administrator’s Guide 10 The Connection applet is displayed with the field values filled in as specified by the New Connection Wizard. 11 Click the Dial button to establish a connection to LAN 3 Port via the modem.
Page 986: Procedure 4: Connect To The Rmx
If the RMX Manager is displayed in the recently used programs list, click RMX Manager in the list to start the application. Click All Programs. The All Programs list is displayed. Select Polycom and then select RMX Manager. The RMX Manager – Welcome screen is displayed. G-16...
Page 987: Environment
Integration Into Microsoft Environment Overview The Polycom® Visual Communications offers high quality video and audio multipoint conferencing by integrating the Polycom network devices and endpoints into Microsoft® platforms. The Polycom RMX system can be integrated into the following Microsoft environments: •...
Page 988: Conferencing Entities Presence
Appendix H-Setting the RMX for Integration Into Microsoft Environment • Numerical dialing - enables a common dialing plan for Meeting Rooms across Office Communications Server and H.323 infrastructures (not available in Lync server environment). Only TLS connections to the RMX will work, TCP connections will not work. Conferencing Entities Presence Conferencing entities (Meeting Rooms, Entry Queues and SIP Factories) can be registered with the SIP server (Office Communication Server or...
Page 989: Multiple Networks
Polycom RMX 1500/2000/4000 Administrator’s Guide Multiple Networks A more complex configuration, in which two Microsoft SIP servers are used (one Lync Server and one Office Communications Server) is also supported using the RMX Multiple Networks configuration. In this configuration, each Microsoft SIP Server is defined in a Network Service of its own (in this case two IP Network Services are defined).
Page 990: Interactive Connectivity Establishment (Ice)
Appendix H-Setting the RMX for Integration Into Microsoft Environment Interactive Connectivity Establishment (ICE) Interactive Connectivity Establishment (ICE) provides a structure/ protocol to unify the various NAT Traversal techniques that are used to cross firewalls. It enables SIP based endpoints to connect while traversing a variety of firewalls that may exist between the calling endpoint (local) and the MCU or called endpoint (remote).
Page 991: Connecting To The Rmx In Ice Environment
For example, Enterprise A also contains a branch office, which in this example is a Polycom HDX user who is behind more than one firewall. Remote - a connection between RMX that resides within the organization and an endpoint that resides outside of the organization (on a WAN).
Page 992 For example, if company B wants to set up federation with company A and receive and send SIP calls that will be handled by the Polycom SIP signaling domain in company A, you need to add the FQDN of the...
Page 993: Integrating The Rmx Into The Microsoft Office Communications Server Environment
Optional if Load Balancer Server is present. Set the Static Route & Trusted Host for RMX in the Load Balancer server. RMX side: The following tasks are detailed in "Configuring the RMX 1500/2000/4000 for Microsoft Integration” on page H-80. Modify the Management Network Service to include the DNS server and set the Transport Type to TLS.
Page 994: Configuring The Office Communications Server For Rmx Systems
For example, if company B wants to set up federation with company A and receive and send SIP calls that will be handled by the Polycom SIP signaling domain in company A, you need to add the FQDN of the...
Page 995: Setting The Trusted Host For Rmx In The Office Communications Server
Polycom RMX 1500/2000/4000 Administrator’s Guide This is the recommended working method. It alleviates the need to create a user account in the OCS for each Meeting Room and Entry Queue. This also allows users to join ongoing conferences hosted on the MCU without registering all these conferences with OCS.
Page 996 Appendix H-Setting the RMX for Integration Into Microsoft Environment Right-click the server pool icon, click Properties > Front End Properties. The Pool Front End Properties dialog box opens. Click the Host Authorization tab. H-10...
Page 997: Setting The Static Route For Rmx In The Ocs
Polycom RMX 1500/2000/4000 Administrator’s Guide Click the Add button to add the RMX as trusted host. The Add Authorized Host dialog box opens. In the Add Authorized Host dialog box, enter the RMX FQDN name as defined in the DNS and will be used in the Static Routes definition.
Page 998 Appendix H-Setting the RMX for Integration Into Microsoft Environment 10 Click the button. The Add Static Routes dialog box opens. 11 In the Matching URI section, enter the Domain name for the RMX. Any domain name can be used. 12 In the Next hop section enter the RMX FQDN name as defined in the DNS and is used in the Host Authorization definition.
Page 999: Optional. Setting The Static Route & Trusted Host For Rmx In The Load Balancer Server
Polycom RMX 1500/2000/4000 Administrator’s Guide 13 In the Transport field, select TLS to enable the dial-out from conferences to SIP endpoints. 14 Click OK. The new Route is added to the list of routes in the Front End Properties—Routes dialog box.
Page 1000: Configuring The Rmx System
Make sure that when defining the Static Route it is pointing to the OCS pool and not to the RMX directly. Configuring the RMX System The required tasks are detailed in "Configuring the RMX 1500/2000/4000 for Microsoft Integration” on page H-80. Dialing to an Entry Queue, Meeting Room or...

This manual is also suitable for:

Rmx 4000 Rmx 2000

Polycom RMX 1500 Administrator's Manual

Conference Profiles

Additional Conferencing Information

Meeting Rooms

Entry Queues, Ad Hoc Conferences and SIP Factories

Address Book

Reservations

Operator Assistance & Participant Move

Conference Templates

Polycom Conferencing for Microsoft Outlook®

Conference and Participant Monitoring

Recording Conferences

Users, Connections and Notes

Network Services

IVR Services

The Call Detail Record (CDR) Utility

Gateway Calls

RMX Manager Application

Quick Links

Troubleshooting

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Summary of Contents for Polycom RMX 1500