Defining A Conference Ivr Service With Operator Assistance Options - Polycom RMX 1500 Administrator's Manual

Chapter 8-Operator Assistance & Participant Move
8-4
• IVR Service (Entry Queue and Conference) in which Operator
Assistance options are enabled.
• A Conference Profile with the Operator Conference option enabled.
• An active Operator conference with a connected Operator
participant.
Defining a Conference IVR Service with Operator
Assistance Options
1
In the RMX Management pane, expand the Rarely Used list and click
the IVR Services (
2
On the IVR Services toolbar, click the New Conference IVR Service
button.
( )
The New Conference IVR Service - Global dialog box opens.
3
Enter the Conference IVR Service Name.
4 Define the Conference IVR Service - Global parameters. For more
information, see Table 15-3, "Conference IVR Service Properties - Global
Parameters," on page 15-9.
5 Click the Welcome tab.
The New Conference IVR Service - Welcome dialog box opens.
6
Define the system behavior when the participant enters the
Conference IVR queue. For more information, see "Defining a New
Conference IVR Service" on page 15-9.
) entry.