Operator Assistance & Participant Move - Polycom RMX 1500 Administrator's Manual

Operator Assistance &
Participant Move
RMX users (operators) assistance to participants is available when:
• Participants have requested individual help (using *0 DTMF code)
during the conference.
• Participants have requested help for the conference (using 00 DTMF
code) during the conference.
• Participants have problems connecting to conferences, for example,
when they enter the wrong conference ID or password.
In addition, the RMX user (operator) can join the ongoing conference
and assist all conference participants.
Operator assistance is available only when an Operator conference is
running on the MCU.
The Operator conference offers additional conference management
capabilities to the RMX users, enabling them to attend to participants
with special requirements and acquire participant details for billing and
statistics. This service is designed usually for large conferences that
require the personal touch.
Operator assistance is available in MPM, MPM+ and MPMx Card
Configuration Modes.
From Version 7.1, MPM media cards are not supported.
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