Recording Audio Calls; Guidelines When Recording Calls; Record A Call - Polycom RealPresence Trio 8500 User Manual

Recording Audio Calls

Topics:
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Guidelines when Recording Calls

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Record a Call

• Pause a Recording
• Resume a Recording
• Stop Recording
• Browse Recorded Calls
• Play a Recorded Call
• Pause and Resume Played Recordings
• Stop Playing a Recording
• Rename a Recording
• Delete a Recording
When a USB flash drive is connected to the system, you can record audio calls onto the drive.
Recordings are stored as .wav files on the USB flash drive, and you can record up to four hours in one
file. You can replay recordings on the system or on a Apple or Windows computer.
Note: If your system does not detect the USB flash drive when you attach it to the system, the USB port
may be disabled. Contact your system administrator for assistance.
Guidelines when Recording Calls
The following is a list of guidelines to follow when recording audio calls:
• Inform contacts when you are recording a call.
• Make sure you mute your audio when you are placed on hold while recording the call. When you
place a call on hold while recording, the recording pauses. However, when another person places
you on hold, the recording continues.
• During an active call, pause your recording before answering incoming calls. All incoming calls you
answer after you start recording are also recorded in the same file. For example, on June 22, 2012,
at 11:22 a.m., you answer a call from person A. During your call with person A, you answer calls
from person B and person C. All three calls are recorded in the same file.
Record a Call
You can record all active audio calls on the system. You cannot record calls when there are no connected
calls, when you place a new call to transfer a call or initiate a conference, or when you have an incoming
call.
Make sure to inform your contacts on the call before you begin recording.
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