Record Audio Calls; Guidelines When Recording Calls; Record A Call; Pause A Recording - Polycom realpresence trio 8800 User Manual

Record Audio Calls

When a USB flash drive is connected to the system, you can record audio calls onto the drive. Recordings
are stored as .wav files on the USB flash drive, and you can record up to four hours in one file. You can
replay recordings on the system or on a Apple or Windows computer.

Guidelines when Recording Calls

The following are a list of guidelines to follow when recording audio calls:
● Inform contacts when you are recording a call.
● Make sure you mute your audio when you are placed on hold while recording the call. When you place
a call on hold while recording, the recording pauses. However, when another person places you on
hold, the recording continues.
● During an active call, pause your recording before answering incoming calls. All incoming calls you
answer after you start recording are also recorded in the same file. For example, on June 22, 2012,
at 11:22 a.m., you answer a call from person A. During your call with person A, you answer calls from
person B and person C. All three calls are recorded in the same file.

Record a Call

You can record all audio active calls on the system. You cannot record video calls or record when there are
no connected calls, when you place a new call to transfer a call or initiate a conference, or when you have
an incoming call.
Make sure to inform your contacts on the call before you begin recording.
To record a call:
» During an active call, select
The recording icon

Pause a Recording

You can pause a recording during a call at any time while the call is active.
To pause a recording:
» Select > Pause Recording.
The paused recording icon
Polycom, Inc.
> Start Recording.
displays at the top of the call screen.
displays at the top of the call screen.
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