Recording Audio Calls; Guidelines When Recording Calls; Record A Call - Polycom Trio Series Manual

Recording Audio Calls

You can connect a USB flash drive to a Polycom Trio system and record audio calls onto the drive.
Recordings are stored as .wav files on the USB flash drive, and you can record up to four hours in one
file. You can replay recordings on the system or on a computer.
For a list of supported USB flash drives to record phone audio, see Technical Bulletin 38084:
Supported USB Devices on
Note
If your phone does not detect the USB device when you insert it into the USB port, the
USB port on your phone may be disabled. Contact your system administrator for
assistance using the USB port.

Guidelines when Recording Calls

The following is a list of guidelines to follow when recording audio calls:
•
Inform contacts when you are recording a call.
•
Make sure you mute your audio when you are placed on hold while recording the call. When
you place a call on hold while recording, the recording pauses. However, when another person
places you on hold, the recording continues.
•
During an active call, pause your recording before answering incoming calls. All incoming calls
you answer after you start recording are also recorded in the same file. For example, on June
22, 2012, at 11:22 a.m., you answer a call from person A. During your call with person A, you
answer calls from person B and person C. All three calls are recorded in the same file.
Related Topics
Recording Audio Calls

Record a Call

You can record all active audio calls on the phone.
You cannot record calls when there are no connected calls, when you place a new call to transfer a call
or initiate a conference, or when you have an incoming call. Make sure to inform your contacts on the
call before you begin recording.
Note that some tones made on your contact's phone are recorded. When you mute the microphone
while recording, your audio is muted and only other participants' audio in the call is recorded.
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Polycom Support.
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