Ivr Provider Entry Queue (Shared Number Dialing) - Polycom RMX 1500 Administrator's Manual

Chapter 5-Entry Queues, Ad Hoc Conferences and SIP Factories

IVR Provider Entry Queue (Shared Number Dialing)

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2
In the Entry Queues list, right-click the Entry Queue entry and then
click Set Transit EQ.
The Entry Queue selected as Transit Entry Queue is displayed in bold.
To cancel the Transit Entry Queue setting:
1
In the RMX Management - Rarely Used pane click Entry Queues.
2
In the Entry Queues list, right-click the Transit Entry Queue entry and
then click Cancel Transit EQ.
In an environment that includes a DMA, the RMX Entry Queue can be
configured to provide the IVR Services on behalf of the DMA to SIP
endpoints. It displays the Welcome Slide, plays the welcome message and
retrieves the destination conference ID that is entered by the participant
using DTMF codes.
To enable this feature, a special Entry Queue that is defined as IVR Service
Provider only is created. This Entry Queue does not forward calls to
conferences running on the RMX and its main functionality is to provide
IVR services.
Call Flow
The SIP participant dials the DMA Virtual Entry Queue number, for
example 1000@dma.polycom.com.