Operator Conferences - Polycom RMX 1500 Administrator's Manual

Chapter 8-Operator Assistance & Participant Move
8-2

Operator Conferences

An Operator conference is a special conference that enables the RMX user
acting as an operator to assist participants without disturbing the ongoing
conferences and without being heard by other conference participants.
The operator can move a participant from the Entry Queue or ongoing
conference to a private, one-on-one conversation in the Operator
conference.
In attended mode, the RMX user (operator) can perform one of the
following actions:
• Participants connected to the Entry Queue who fail to enter the
correct destination ID or conference password can be moved by the
user to the Operator conference for assistance.
• After a short conversation, the operator can move the participant
from the Operator conference to the appropriate destination
conference (Home conference).
• The operator can connect participants belonging to the same
destination conference to their conference simultaneously by
selecting the appropriate participants and moving them to the Home
conference (interactively or using the right-click menu).
• The operator can move one or several participants from an ongoing
conference to the Operator conference for a private conversation.
• The operator can move participants between ongoing Continuous
Presence conferences.
Operator Conference Guidelines
• An Operator conference can only run in Continuous Presence mode.
• Operator conference is defined in the Conference Profile. When enabled
in Conference Profile, High Definition Video Switching option is
disabled.
• An Operator conference can only be created by a User with Operator or
Administrator Authorization level.
• Operator conference name is derived from the User Login Name and it
cannot be modified.
• Only one Operator conference per User Login Name can be created.
• When created, the Operator conference must include one and only one
participant - the Operator participant.
• Only a defined dial-out participant can be added to an Operator
conference as an Operator participant