Polycom RMX 1500 Administrator's Manual page 16

Table of Contents
xii
IVR Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15-1
IVR Services List ................................................................................... 15-2
IVR Services Toolbar .................................................................... 15-3
Adding Languages ............................................................................... 15-4
Defining a New Conference IVR Service .......................................... 15-9
Defining a New Conference IVR Service .................................. 15-9
Entry Queues IVR Service ................................................................. 15-28
Defining a New Entry Queue IVR Service ............................. 15-28
Setting a Conference IVR Service or Entry Queue IVR
Service as the Default Service ................................................... 15-35
Modifying the Conference or Entry Queue IVR Service
Properties ..................................................................................... 15-36
Replacing the Music File ................................................................... 15-37
Adding a Music File ........................................................... 15-37
Creating Audio Prompts and Video Slides .................................... 15-39
Recording an Audio Message ................................................... 15-39
Creating a Welcome Video Slide .............................................. 15-43
Default IVR Prompts and Messages ................................................ 15-44
Volume Control of IVR Messages, Music and Roll Call ............... 15-48
The Call Detail Record (CDR) Utility . . . . . . . . . . . . . . 16-1
The CDR File ......................................................................................... 16-2
CDR File Formats ......................................................................... 16-2
CDR File Contents ........................................................................ 16-3
Viewing, Retrieving and Archiving Conference Information ....... 16-5
Viewing the Conference Records ............................................... 16-5
Refreshing the CDR List .............................................................. 16-6
Retrieving and Archiving Conference CDR Records .............. 16-7
Gateway Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17-1
Gateway Functionality ........................................................................ 17-1
Call Flows .............................................................................................. 17-2
IP Participants ............................................................................... 17-2
Direct Dialing ........................................................................ 17-3
Gateway IVR ......................................................................... 17-7
ISDN Participants ......................................................................... 17-9
Gateway IVR ......................................................................... 17-9
Direct Dial-in to Endpoints or DMA VMR using
Automatically Generated Destination Numbers ........... 17-11