Diagnostic Mode (Rmx 1500/2000/4000) - Polycom RMX 1500 Administrator's Manual

Diagnostic Mode (RMX 1500/2000/4000)

You cannot run diagnostics on the MPM card.
Diagnostic Mode is a debugging tool for performing hardware
diagnostics that detect malfunctions in the hardware component's
performance. Diagnostics are performed only for the MFA, CPU and
Switch (Cards: MPM+/MPMx, CPU, RTM IP and RTM ISDN). Two types
of Diagnostic Modes are available:
• Basic Mode
• Advanced Mode
A user using an Administrator Login, will be able to view and access the
Basic Mode. However, a Administrator "user" with Administrator
permissions must be defined on the RMX system. For more information
see "Adding a New User" on page 13-3. A SUPPORT user can access both
the Basic Mode and Advanced Mode Diagnostics.
When Diagnostic Mode is initialized, the MCU is reset and upon
restarting, the MCU will enter Diagnostic Mode. Entering this mode
causes the MCU to terminate all active conferences and prohibits
conferences from being established.
Diagnostic Mode is only enabled when connecting directly to the Shelf
Management server.
Connecting to the Shelf Management Server:
When accessing the Shelf Management server, the content displayed will be
available in English only.
To run Diagnostics you are required to Login with Administrator permissions. A
user with Administrator permissions must be defined on the RMX.
Access the RMX browser and click Hardware Monitor. The Hardware
Monitor pane opens.
On the Hardware Monitor toolbar click the Shelf Manager icon.
Type in the URL address of the Shelf Management (IP address).
Polycom RMX 1500/2000/4000 Administrator's Guide
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