Fault Category - General - Polycom MGC Administrator Administrator's Manual

Appendix A: Faults

Fault Category - General

A-10
Table A-6: General Fault Descriptions
Code
_ _
APPLICATION SERVER
_
INTERNAL ERROR
_ _
BAD SPONTANEOUS
INDICATION
_ _ _
CAN NOT ESTABLISH
_ _
CONNECTION WITH
_
APPLICATION SERVER
_ _ _
CAN NOT ESTABLISH
_ _
CONNECTION WITH SIP
REGISTRAR
_
CONNECTION ERROR
_
DONGLE ERROR
_ _
DONGLE NOT ATTACHED
_
EMPTY PERFORMANCE
_ _
MONITORING TRASH
HOLD
_ _ _
FAILED TO LOAD XML
SCHEMAS
Level Description
major An internal error in the external
application server where the Ad-Hoc
database resides.
minor When there is a fault in the Audio card.
major Cannot establish a connection with the
external application server where the
Ad-Hoc database resides.
minor The SIP registrar did not respond.
_
Check the configuration of the SIP
server in the IP Network Service. If the
configuration is OK, try pinging the IP
address.
major LAN driver error.
major May be due to one of the following unit
errors:
•
•
•
major May be due to one of the following unit
errors:
•
•
_ minor Not all the fields in the
PERFORMANCE MONITORING
section of the system.cfg file are valid.
_ major The XML schemas were not loaded.
Failure in reading the dongle file
Failure in reading the dongle serial
number
Failure in reading the dongle data
Failed to find the dongle driver
No dongle button found