Page 1 Global Management System User Guide...
Page 2 Polycom®, the Polycom logo design and ViewStation are registered trademarks, Global Management System, PathNavigator, Via Video, iPower, WebCommander and Polycom OneDial are a trademark of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of their respective owners.
Page 3: Table Of Contents
Table of Contents 1. Getting Started What’s New...2 System Requirements...3 Before you Begin...5 Steps to Deploying Global Management System...5 Endpoint setup...6 Installation Instructions...8 Installing Global Management System...8 Overview...13 Installation and Configuration Tips...17 Logging on...20 Accessing the Global Management System Console...20 Product Overview...22 Feature summary...22 System Management Overview...25...
Page 4 Managing Endpoint Accounts...84 Account Configuration...85 7. Reports Call Detail Record...87 Generating a Call Detail Record...89 Interpreting the Report...91 Exporting Call Detail Record...93 Video Network Status Report...94 8. System Configuration System Configuration Overview...97 Group Administration...98 User Administration...101 Server Preferences...103 Device Specific Configuration...103 Device Tracing Configuration...105...
Page 5 System Information Window - MGC...147 ISDN Information...148 ViewStation Admin Setup Menu...153 V-Series Admin Setup Menu...165 iPower Admin Setup Menu...180 SNMP MIB...199 Communication Service Ports used for Polycom Management Software...202 Troubleshooting...205 Running Global Management System...205 Installation...206 System Management...207 Global Directory...209 Software Update...209 Account Validation...210...
Page 6: Getting Started
About this Guide The Global Management System User Guide provides detailed information about the product and how to operate it. This manual is designed to be used as a reference tool for Polycom video communications network management. About the Online Help An Online Help system has been integrated with Global Management System.
Page 7: What's New
What’s New What’s New? • Full support for VSX3000 and V500 • Support for VTX 1000 conference phones • VSX Group as the device type has been changed to V-Series. This new device type also includes VSX3000 and V500. Global Management System User’s Guide Chapter 1 Getting Started...
Page 8: System Requirements
System Requirements Server Requirements • 650MHz Intel® Pentium® III or compatible • 128MB RAM (256MB recommended for Windows® 2000 Server) • At least 300MB free hard-drive space • One of the following: Windows 2003 Server Windows 2000 Server or Advanced Server with Service Pack 3 •...
Page 9 System Requirements Endpoint Software Requirements V-Series Software • All software versions are supported ViaVideo Software • ViaVideo 5.0 iPower Software • iPower 5.0 PathNavigator • PathNavigator 1.0 • MGC version 5.0 WebCommander • WebCommander 4.0 VTX 1000 • VTX Software Release 1.30 Global Management System User’s Guide or greater or greater...
Page 10: Before You Begin
Product Activation. 3. Install Global Management System. This may include installing MSDE, the Polycom Datastore and this version of Global Management System. 4. Make sure that your endpoints are ready and connected to your local area network. For more information, refer to Endpoint setup on the next page.
Page 11: Endpoint Setup
Before You Begin Endpoint setup V-Series Make sure the unit is connected to the LAN and is turned on. V-Series will auto detect LAN prop- erties and provide guidance in setting up this feature. ViewStation Support For Global Management System to fully support management and monitoring of the ViewStation, You will need to: •...
Page 12 Before You Begin • Install at least 1 Rapidport multi-port modem on the Global Management System Server. Upon installation of the modem with the installation CD provided, be sure that the very latest modem drivers are installed by downloaded them from - http://www.ionetworks.com/support/epdrivers.jsp#E2K •...
Page 13: Installation Instructions
For both the download version and the CD version, click on “setup.exe” and follow the onscreen instructions found in the Polycom Installer. The Polycom Installer can test your system for compatibility with your Polycom software, and will automatically install any supporting software needed once installation begins (note that the Polycom Installer cannot perform major system updates, such as updating Windows Service Packs or Internet Explorer).
Page 14 After the initial installation requirements have been met, the Global Management System installer will inform the user that Polycom Datastore is about to be installed. Follow the onscreen instructions which will guide you through the Polycom Datastore installation.
Page 15 Port Test continues to fail, you may force the Polycom Datastore to sue the selected port by clicking “Force Selection of TCP Port”. Be aware that this may cause Global Management System or some other server application to function abnormally.
Page 16 Installation Instructions Installing Global Management System You will be asked to respond to the following. A. Accept End User License Agreement. B. Enter Manager URL. C. Choose Default Web Page Manager URL The Manager URL is what the ViewStations use to communicate with Global Management System.
Page 17 Click on setup.exe and follow the onscreen instructions. Licensing Enter the key code provided to you in the email notification sent from Polycom regarding the Global Management System release. If your email is inaccessible, you can look up your key code information by going to Product Activation.
Page 18: Licensing Information
Each demo version allows for 3 endpoints to be managed for 90 days. Each demo must also have an demo code entered into Global Management System to be operable. To obtain an demo code, please go to this website: http://extranet.polycom.com and go to the Global Management System downloads area.
Page 19: Product Activation
To add license seats, enter each license number and the serial number of the application into the appropriate fields in the Product Activation page in the Polycom Resource center, this can be found on the Configuration > License Authentication page of the Global Management System.
Page 20 Licensing Information Click Generate after entering each license number. When applying the configurator key codes into Global Management system, use the last key code generated because this will contain the cumulative number of seats for this serial number. Applying the key code in Global Management System When adding additional licenses and no installation is involved, the key code can be applied by logging into Global Management System and navigating to the Configuration >...
Page 21 Once the initial 90-day period is over, if the customer wishes to continue to receive support, updates and new product releases, purchasing a maintenance contract is the most economical solution. Customers should contact their Polycom Reseller or a Polycom Sales representative for details.
Page 22: Installation And Configuration Tips
Global Management System can be installed on a server that is part of an NT domain or as a standalone server. Network Configuration: Single Static IP Address Configuring the server with a static IP address is highly recommended. If the server is configured to obtain an IP address automatically, the IP address issued to it by the DHCP server will not remain the same over a long period of time.
Page 23 After installing Internet Explorer on the server, do not enable any proxy server configuration or automatic configuration detection even if your network normally requires it. In order for Global Management System to communicate with endpoints correctly, it must have a direct connection to the unit with no proxy server or firewall.
Page 24 An uninterruptible power-supply (UPS) is strongly recommended. In order for services such as call-detail recording, Global Directory accessing, account validating and network status monitor- ing to work effectively, the server must be running at all times. Sudden power-loss to the server will often result in hard-drive corruption.
Page 25: Logging On
Logging on Accessing the Global Management System Console To access the Global Management System console user interface from the server or the client, open Internet Explorer and enter the IP address or name of the server that hosts the Global Management System services.
Page 26 Password: blank as in no characters (Upon initial login, the system will immediately require a change in the password to something containing characters.) NOTE: The logon for Global Management System is not the same as the logon for the Polycom Datastore.
Page 27: Product Overview
Automatic registering of video endpoints on the LAN into the Global Directory Software Update Polycom video endpoints can be updated immediately or at a scheduled time Provides status of software updates and maintains a log for troubleshooting failed updates Global Management System User’s Guide...
Page 28 Product Overview Feature summary continued Provisioning Push new configuration settings to a group of Polycom group video endpoints Create separate profiles tailored to different Polycom group video endpoints Account Management Set up accounts used to track video calls Reports Call Detail Record - Details information of ViewStation, V-Series, iPower, and ViaVideo video...
Page 29 Product Overview The table below shows which Global Management System features support which devices. Features System Management Global Directory Software Update Provisioning Account Management Reports Remote Alert Notification Global Management System User’s Guide ViewStation, ViaVideo iPower VTX 1000 FX and EX, V-Series Other Device...
Page 30: System Management Overview
System Management Overview The System Management window provides a list of Polycom endpoints and third party devices connected to the network. Management of your Video Communication network begins here. Global Management System enables the monitoring and management of video endpoints. Also, monitoring capabilities have been extended to include other Polycom management tools such as the MGC, WebCommander, PathNavigator and third party endpoints.
Page 31: System Management Console
Overview • The System status of listed endpoints can be seen at a glance • Search for, add and delete systems to/from your network • Remotely administer a system using the Manage System button • Send Message button allows for communication between the System Administrator and the ViewStation, ViaVideo or iPower user •...
Page 32 Description Green network icon - Indicates that Global Management System can successfully communicate with the system. Green network icon with log - Global Management system is logging system information. Red network icon- The server is unable to communicate with a system. This may indicate: •...
Page 33 Global Management System is detecting HTTP errors coded either 4XX or 5XX from the device’s web server. Internal System Error The iPower system has experienced an unexpected malfunction. Restart the system. If the problem persists, contact Polycom Technical Support. Chapter 2 System Management...
Page 34 System Management Console Column header Errors and Warnings cont. System Name Address Name Device Type Global Management System User’s Guide Description Warnings Low Battery The battery in the video endpoint remote control is running low. Lost Directory Server The iPower cannot display the Global Directory. The Directory server may be offline.
Page 35: Modifying The System List
Searching for Systems One way to add a system is to search for units of a certain device type. The search function allows you to find video endpoints connected to the network but not yet managed by the program. 1. To search for addresses, click on Search. The search dialog box appears.
Page 36 Modifying the System List Adding a System Use this feature to add Polycom video endpoints, SoundStation VTX 1000 conference phone endpoints, and management programs or other (third party) device to the Global Management System database. Adding a ViewStation 1. Click on Add System. A new window will appear.
Page 37 Modifying the System List Adding a System Adding a PathNavigator or a WebCommander 1. Click on Add System. A new window will appear. 2. Choose PathNavigator or Web Commander from the pull down menu. 3. Enter the IP address or LAN host name of the system and the name you would like to identify this system by.
Page 38 3. Click on OK. Password Global Management System can manage a Polycom group video endpoint when the password set in Global Management System matches the password that is manually set on the endpoint. For security reasons, the administration password for an endpoint can be set only from the endpoint.
Page 39 Deleting a System When a system is deleted from the Global Management System database, it is still connected to the network but is no longer being managed via Global Management System, (except SoundStation VTX 1000). 1. Select the device you wish to remove from the list.
Page 40: Other System Management Functions
Click on this button to send a text message that will appear on the monitor for the selected Polycom endpoint for a brief period. The text message can be up to 100 characters in length. This feature can be used to discreetly notify the endpoint user that their scheduled conference time has expired.
Page 41 Manage System Polycom Video Endpoints Polycom video endpoints have an embedded web server that allows you to manage the unit from a remote PC on the same local area network. Any endpoint can be managed by calling up it’s IP address in any web browser. To remotely manage a system through Global Management System, select the system of interest in the system list and then click on the Manage System button.
Page 42 Manage Button will result in either launching MGC Manager or informing you that the MGC Manager is not installed on this client machine. Polycom Management Applications – WebCommander and PathNavigator When the application is selected and Manage System is clicked, the application’s web management page is displayed in a separate browser window.
Page 43: System Information Window
Displays general system information for video endpoints, server status for WebCommander and response strings for Other Device Reveals the network configurations for the selected video endpoints Detailed call status information Describes the video and audio protocols used...
Page 44: Global Directory
Global Directory The Global Directory allows you to manage an enterprise wide address book server that can support ISDN and IP dialing. With automatic video endpoint registration into the Global Directory, dialing information, country codes and dialing rules are automatically captured and updated. So calling anywhere in the world will be as simple as using the speed dial function on your telephone.
Page 45: Global Directory Console
Global Directory Console Address Book Pull Down Menu The Address Book Menu lists the Address Books created in Global Management System or imported address books from other servers. The default address book is titled “MAIN” unless an administrator has modified its name. Other address books can be viewed by using the pull down menu.
Page 46 Global Directory Console Multiple Address Books Multiple address books can be stored in the Global Directory for different departments, countries, buildings, etc. The accessibility of address books can be configured so to limit access of certain address books by a video user. The system administrator can restrict access to certain address books. For example, the CEO’s address book may have restricted access.
Page 47: Modifying The Address Book
Upon installation of the program, the Global Directory will automatically contain a default address book that is accessible by all registered Polycom video endpoints. As long as a video endpoint is configured with the server’s IP address it will dynamically register with the Global Directory and appear in the default or main address book.
Page 48: Modifying Addresses In The Global Directory
Dynamic entries are Polycom video endpoint addresses that register automatically with the Global Directory. Polycom video endpoints register with the server every ten minutes. So depending on the state of the endpoint, dynamic entries will appear or disappear from the endpoint’s view of the Global Directory.
Page 49: New Addresses
New Addresses Creating a dynamic entry In order for Polycom video endpoints to register with the Global Directory you must configure the video endpoint to report to this Global Directory server. To learn how to do this, refer to page 59 - 62.
Page 50: New Addresses
Modifying Addresses in the Global Directory New Addresses Figure 3.2 Global Directory > New Address For IP IP Address: IP address of video unit E.164: H.323 alias that this unit can be identified by as a dial string. Rate: The maximum speed which this unit can be called at. For ISDN ISDN Country Code: Country code where unit resides ISDN Area Code: Area or City code where unit resides...
Page 51 Determining video call rate for ISDN entries Entering the call rate information when creating a Static entries is relevant for non-Polycom endpoint entries. However, you can enter the call rate for Polycom endpoints that cannot auto register with the Global Directory.
Page 52: Editing Addresses
Modifying Addresses in the Global Directory Editing Addresses Editing a dynamic entry When a dynamic entry is selected, there is no option to edit the contact information. The Edit Address feature functions differently for dynamic entries: the administrator can select which address book a video endpoint will appear in.
Page 53 Modifying Addresses in the Global Directory Editing Addresses Editing a static entry You can only edit the contact information. Listing a static entry in multiple address books works differently than dynamic address books. This address will only appear in the address book that it was created in.
Page 54: Deleting An Address
Deleting a Dynamic entry For Polycom endpoints If you want to permanently delete a Polycom endpoint from the Global Directory, delete the IP address of the server from the following the Global Directory Services page. Deleting a static entry Highlight Address and click on Delete Address.
Page 55: Importing And Exporting The Global Directory
Importing and Exporting the Global Directory Information on Importing the Directory Click on this button to import a comma-delimited (.csv) address book exported from another Global Directory. Use this feature to share address book information between sites that cannot register with the same Global Directory server. For example, a satellite office without a full-time Internet connection might want to periodically import address books from the corporate server.
Page 56: Global Directory Configuration
Global Directory Configuration Configuration button This window shows how the Global Directory password can be set and how to configure your server for ILS and LDAP support. General LDAP Global Management System User’s Guide Set passwords to the Global Directory Configuration settings Configuration Settings Chapter 3...
Page 57: Global Directory Password
Global Directory Configuration Global Directory Password The Administration Password gives the video endpoints access to the Global Directory and its administration tools. If this password is set on the Global Directory server, the password must be entered in the video endpoint’s Global Address Preferences screen before a user can access the Global Directory.
Page 58: Adding Ldap And Ils Support
Global Directory Configuration Adding LDAP and ILS Support Support for your Lightweight Directory Access Protocol (LDAP) and Internet Locator Server (ILS) server is a new feature and poses many advantages. LDAP support can be used in email programs and Web Browsers to access directory listings. ILS is a dynamic directory service which maintains a dynamic database of users online to facilitate real-time communication over IP for Microsoft NetMeeting™.
Page 59: Ldap
Global Directory Configuration LDAP Organizations with remote and international campuses will have their local endpoints reporting to a local Global Directory server. Since Global Management System supports LDAP, the Global Directory will replicate the directory entries to and from LDAP. The information replicated onto the LDAP server from one Global Directory can then be replicated to another Global Directory within that organization.
Page 60 Global Directory Configuration Configuring the server for LDAP 1. From the Global Directory window, select the Configuration button. A pop up window will appear. 2. Two tabs are labeled with ILS or LDAP. Select the LDAP tab. 3. Enter the following information: Field header Address Port...
Page 61 Global Directory Configuration Configuring your Server to Allow Updates to the Active Directory Schema 1. Open a DOS command prompt. 2. Run command: “regsvr32 c:\winnt\system32\schmmgmt.dll”. If successful a window will appear and state Dll Register Server Succeeded. 3. From the Start Menu: Select Run and type the following command line: “mmc /a”...
Page 62: Ils
Global Directory Configuration An Internet Locator Server (ILS) server is a directory that stores names, aliases, Email addresses, and IP addresses of registered users. ILS works differently in the replication of directory information but yields the same result of all networked Global Directories containing the same directory information.
Page 63 Global Directory Configuration Configuring the server for ILS 1. From the Global Directory window, select the Configuration button. A pop up window will appear. 2. Two tabs are labeled with ILS or LDAP. Select the ILS tab. 3. Enter the following information: Field Address Port...
Page 64: Viewstation Configuration For The Global Directory
ViewStation Configuration for the Global Directory In order for a ViewStation to auto register with the Global Directory, the ViewStation must be configured to look up the server. This allows the ViewStation to access and register with the Global Directory. From the ViewStation’s main screen go to: System Info >...
Page 65: Ipower Configuration For The Global Directory
An alternate way for the system to find the Central Directory. 3601 The port number that the system assigns automatically when you select the Polycom Global Directory as the Server Type. You cannot modify this number. The system account name on the Directory server.
Page 66: Viavideo Configuration For The Global Directory
ViaVideo Configuration for the Global Directory In order for a ViaVideo to auto register with the Global Directory, the ViaVideo must be configured to look up the server. This allows the ViaVideo to access and register with the Global Directory without having to be replicated through an ILS Server. From the ViaVideo web page go to: Highlight the system of interest in the System list and click on Manage System.
Page 67: V-Series Configuration For The Global Directory
V-Series Configuration for the Global Directory In order for a V-Series to auto register with the Global Directory, the V-Series must be configured to look up the server. From the V-Series admin interface go to: Admin Settings > Global Services > Directory Servers Field Global Directory (GDS)
Page 68: Software Update
In the Software Update window, Polycom video endpoints connected to your network can be updated with the latest software release. Software Update enables you to update multiple systems simultaneously even with the different software requirements for each model. Figure 4.1 Software Update...
Page 69: Software Update Console
Description Green network icon - Indicates that Global Management System can successfully communicate with the system. Green network icon with log - Global Management system is logging system information. Red network icon- The server is unable to communicate with a system.
Page 70: How To Perform A Software Update
To select all systems, click on the Select All button. A check mark will appear next to all systems. To select the model of choice, click on the Select Type button. A dialog window will list Polycom models that support Software upgrade. Click on the check box(es) next to the model(s) you wish to update.
Page 71 Update Function 1. Choose the option “Now” or “Later”. 2. Click on OK. Choosing Now will result in the immediate software update of the selected Polycom video endpoints. Later The Later option allows you to update devices by Server Date/Time or by Device Date/Time.
Page 72 Updating ViewStation Software ViewStation Date/Time Choosing to update your machines by Device Date/Time will update the device at the designated time. If you choose to update by this feature, your device must be configured with the correct time difference from Greenwich Mean Time (GMT). To configure your ViewStation follow the steps below: From the ViewStation’s main screen go to System Info >...
Page 73 2. Software Update file location does not exist. 3. The device is no longer managed by this server. 4. Device password needed. 5. Network error. 6. Update timed out 7. Internal error occurred. Please reboot the selected device. 8. Error unknown. Please reboot the selected device.
Page 74: Software Update Log
Using this file, further analysis can be made in determining why the ViewStation did not update. A Polycom folder will be created in either the install folder or the install drive. Software logs will appear in this folder. If GMS is installed in drive:\Program files\Polycom\PWX, the file path will appear like this: drive:\Polycom\PWX\log\1_1_1_1_@_yyyy-mm-dd-ss.log...
Page 75 Updating ViewStation Software Cancel Software Update The cancel feature allows cancellation of the pending Software Updates. This can be done by selecting endpoints you wish to cancel Software Update for. Once the selection(s) is made, click on Cancel Update. NOTE To cancel Software Update, the endpoints can only be in pending status.
Page 76: Software Update Configuration
Software Update Configuration Configuring Your Server for Software Update In the previous version of Global Management System, the location of the Software update executable files on the server had to be specified in Global Management System for this feature to work. Now the Software Update executable files can be uploaded onto the server straight from your client machine.
Page 77: Provisioning
Provisioning is key to centralized management of your video network. With provisioning, the administrator can simultaneously configure a group of video endpoints from a single location. Provisioning replaces the endpoint’s files by uploading a new set of files that contain different settings.
Page 78: Provisioning Console
Provisioning Console Here is a screenshot of the provisioning console. Figure 5.1 Provisioning System status column added Provisioning functional buttons Provision Click on this button to schedule Provisioning for the endpoints. The scheduler works just like the Soft Update scheduler. Cancel Provisioning Cancels Provisioning for the selected endpoints.
Page 79 Description Green network icon - Indicates that Global Management System can successfully communicate with the system. Green network icon with log - Global Management system is logging system information. Red network icon- The server is unable to communicate with a system.
Page 80: How To Schedule Provisioning
Provisioning Scheduler How to schedule Provisioning 1. Select the endpoints by either choosing the Select All button or individually clicking on each preferred endpoint 2. Click on the Provision button, the Date/Time to provision window will pop up. 2. Choose a profile from the pull down menu. To learn how to create profiles, see page 79. 3.
Page 81 3. The device is no longer managed by this server. 4. Device password needed. 5. The device is busy. 6. Network error. 7. Incomplete transfer of provisioning information. 8. Provisioning timed out 9. Internal error occurred. Please reboot the selected device.
Page 82: Provisioning Log File
This log file will detail the steps to completion for a Software Update if the ViewStation failed to provisioned. If GMS is installed in drive:\Program files\Polycom\PWX, the file path will appear like this: drive:\Polycom\PWX\log\1_1_1_1_@_yyyy-mm-dd-ss.log If GMS is installed in drive:\gms\pwx, the file path will appear like this: drive:\gms\pwx\log\Provisioning\1_1_1_1_@_yyyy-mm-dd-ss.log...
Page 83 Provisioning Configurations This screen contains a list of profiles that were created and its associated device type. A profile defines pages with fields that can be configured in the endpoint. These are a subset of the fields that appear when the admin screen is called up from the endpoint interface or web browser. Figure 5.2 Provisioning >...
Page 84: Adding A Profile
Provisioning Configurations Adding a profile Figure 5.3 Provisioning > Provisioning Configurations > Add configuration profile 1. Click on Add, the Add Configuration Profile window will pop up. 2. Choose the Device type from the drop down menu. 3. Enter a profile Name to identify the profile. If based on an existing profile, check this box and choose the base profile from the drop down menu.
Page 85: Add Profile Window
Provisioning Configurations Add Profile Window Figure 5.4 Provisioning > Provisioning Configurations > Add configuration profile Navigate through the ViewStation admin window The navigational menu in the main frame corresponds to the Admin Setup page on the endpoint interface. Not all fields are provisionable since some fields are unique to each endpoint such as the ISDN phone number.
Page 86: Editing A Profile
Provisioning Configurations Add Profile Window cont. 3. Enter the necessary information required by the fields. When “Enable this for provisioning” is checked, all items on that page will overwrite information in the current identical fields in the endpoint’s settings. For example, as in the screenshot above, “Auto Answer” is configured to Yes and “Allow User Setup”...
Page 87: Endpoint Administration Setup
General Settings - Configure the general behavior of the system to accommodate your environment. Video Network - Configures settings that enables the system to operate within the video network. Global Services - Configures settings that enables the system to be managed by Global...
Page 88: Account Management
Account Management This feature is used to set up accounts to track endpoint usage time. Accounts can be created for a particular group or department. If the account user accesses an endpoint shared by many departments, the usage time can be tracked with the results shown in Call Detail Record. Account Management is useful for the accounting department to reconcile usage time by account number and to bill the department for ISDN minutes accrued.
Page 89: Managing Endpoint Accounts
Managing Endpoint Accounts Adding an Account 1. Click on Add Account; a pop up window will appear. 2. Enter the appropriate account name/number and description. 3. Click on OK. The screen will reload and the account information entered will appear on the Account Management screen.
Page 90: Account Configuration
Account Configuration In order for Global Management System to record account usage in Call Detail Record, Account Validation must be configured on the endpoint: System Info > Admin Setup > LAN/H.323 > Global Management > Global Management System Setup > Field Require Account Number to Dial Validate Account...
Page 91: Reports
Global Management System will generate reports of video endpoint usage. The implementation of the report feature is for administrator access to the historical activity of network events. Two types of reports can be generated in Global Management System: Call Detail Record...
Page 92: Call Detail Record
Call Detail Record Calll Detail Record Introduction Global Management System will generate call usage reports for each Polycom video endpoint to that server. These reports can be used for billing purposes or for troubleshooting purposes. Call Detail Record has been revamped in this version of Global Management System. The change in the graphical user interface reflects a more consistent look and feel with the rest of Global Management System.
Page 93 “Customize Report” window. These details can provide insight to errors that occur during the video calls. In addition, usage data can be extracted from Call Detail Record to determine network traffic. Global Management System User’s Guide...
Page 94: Generating A Call Detail Record
Call Detail Record Generating a Call Detail Record Instructions on creating a report. Details are given below. 1. From the Reports menu, click on “Call Detail Record”. 2. Select Systems for reports 3. Click on Generate Report. 4. Choose options for report customization. This is an optional step. 5.
Page 95 Call Detail Record Generating a Call Detail Record Generate Report If no options are chosen and the Generate Button is clicked on, then the report will be based on the following default settings. • ISDN calls • Outbound calls • Successful calls - calls that only connected •...
Page 96: Interpreting The Report
Call Detail Record Interpreting the Report Figure 7.3 Call Detail Record > Report Account numbers appear here The order given here is the same order for both the html report and the .csv report. The table below describes the meaning of each for report interpretation. Column header Acc’t...
Page 97 Bit rate which call is made at. Not all video endpoints provide call bit rate. Minutes. Duration of the cal ISDN Cause Code. Cause Code. The V-Series and Polycom endpoints will report ISDN Cause Codes, shown in this column. NOTE This field is only available if CDR synchronization is enabled.
Page 98: Exporting Call Detail Record
Call Detail Record Exporting Call Detail Record Call Detail Record can be saved as a comma-delimited file and imported to a spread sheet program for further analysis. To save Call Detail Record: To save Call Detail Record 1. Click on Generate CSV file in the Generate Report window or click on To CSV at the bottom of the report page.
Page 99: Video Network Status Report
Network Status Report Video Network Status Report The Video Network Status Report summarizes details such as how many systems are online, how many systems are being managed. At the top, the report provides information of the overall management status for the video network. Also, the information is broken down to summarize the details for each device type.
Page 100 Network Status Report Video Network Status Repor The table below describes which report features support each device type: Feature Managed Online Requesting Help Having errors Having warnings In Call Software Update pending Software Update failed Provisioning pending Provisioning failed Global Management System User’s Guide...
Page 101 When the Tracing button is clicked on for a selected item, “Device Tracing” can be enabled by choosing that option in the drop down menu. Endpoints that have device tracing enabled will have the green network icon with logging appear next to it.
Page 102: System Configuration
System Configuration Overview Changing the server configurations can be found by clicking on the wrench icon in the top right hand corner of your browser window. On this screen, you will find a gateway to different pages where the following can be set: Group Administration User Administration Server Preferences...
Page 103: Group Administration
Operator: The administrator determines access. Operator may have access to view the registrant list, active calls and network usage. They may be able to view configurations and diagnostics but not reporting. They generally have no rights in making changes to management and configuration pages.
Page 104 Group Administration Adding a Group 1. Click on the Add Group button. A Dialog Box will appear and ask for the required information: name and description. Figure 8.1 Configuration > Group Administration > Add Group 2. Enter Group Name and Description. 3.
Page 105 Group Administration If an item such as System Management is selected, the permission levels are to View, Perform Device Specific Task and Manage Device Configuration. Select the level of access for the specified group. 4. Navigate through all major sections and select the level of access for the specified group. The View permission level must be checked in order for the other selectable permission levels appear.
Page 106: User Administration
User Administration On this screen you will be able to add users to access Global Management System. All users have complete access to managing all sections of the program. As the default, the user name: admin can never be deleted from the list. Adding a User 1.
Page 107: Server Preferences
Server Preferences On this screen you will find the links for Software Update Configurations, ViewStation Status URL, Database compaction and Email server setting. Software Update Configuration Please refer to page 71 for more information on Software Update Configuration. Provisioning Configuration Please refer to page 78 for more information on Provisioning Configuration.
Page 108: Server Preferences
Global Management System polls that device again (up to 5 minutes later). If the ViaVideo application is closed but it’s PC remains connected to the network, it will immediately show up as not responding.
Page 109 If you want to configure an administrative password for all Polycom group video endpoints on your network, you will need to provision this setting. To set the default password, click on the “Modify default password” check box and enter the password in the Password field and the Verify field in the Default Password section.
Page 110: Device Tracing Configuration
The recommended maximum number of devices to be traced at one time is 60. Any number set higher than 60 risks increased network traffic. To enable device tracing for the endpoint, go to the Device Tracing page under Reports or on the System Management page, edit an endpoint.
Page 111: Cdr Maintenance Configuration
The CDR data is stored to disk and can be found in the directory shown below on the server where Global Management System is installed. Note that the archived files are in .csv format. drive:\program files\polycom\pwx\CDR\<device type> CDR Synchronization Configuration For ViewStations and V-Series that are not connected to Global Management System, CDR data is still being collected by these endpoints.
Page 112: Remote Alert Notification
Simple Network Management Protocol (SNMP) to inform the administrator the current status of the network. An SNMP Agent, a reporter of activity process, will set traps when ViewStation networking mishaps occur. The SNMP agent will return information contained in a MIB (Management Information Base).
Page 113: Email Notification
Remote Alert Notification Email Notification Email Notification has been enhanced to be more customizable in alert configuration. This enables the administrator to receive a more tailed remote alert. The category types now match the redesigned endpoint columns. Figure 8.4 Configuration > Remote Alert Notification > Add Email Alert The table above shows what type of messages are sent for each device.
Page 114 4. Click on the Save Settings button to ensure the settings are saved. Global Management System User’s Guide Example of Problem System is off, Network issues, not reachable by IP Indicates that Global Management System is able to query the system, but is unable to receive status updates.
Page 115 Email Notification Here’s an example email that is sent when a user requests for help. From: Sent: Friday, September 01, 2001 10:00 AM Video Communications Network Administrator Subject: Body: Conference Room #1001 - Call 565-1212 Marketing Conference Room - Call 565-1213 An email of a particular type (i.e., help request) will only be sent once for each status change.
Page 116: Snmp Configuration
Remote Alert Notification SNMP Configuration Figure 8.4 Configuration > Remote Alert Notification > Add SNMP Alert The table above shows what type of messages are sent for each device. Adding a SNMP alert 1. Click on Add, a new window will pop up. 2.
Page 117 If your system does not have SNMP, this function will be disabled. You will not be able to configure the traps for errors that occur in your network. To enable an SNMP agent, install the Microsoft SNMP from a Windows 2000 or 2003 CD.
Page 118: Appendix
Appendix...
Page 119: Connecting Viewstations To The Lan
Appendix Connecting ViewStations to the LAN Make sure that a LAN cable connected from the local area network is connected to the orange connector on the back of your ViewStation. See the ViewStation QuickStart booklet for details. 1. Turn on the ViewStation.
Page 120: Enabling Global Management System On The Ipower
Enable WebRemote in iPower AdminTools 1. Go to Start > PictureTel iPower > Administrator Information > Admin Tools. 2. In the main navigation section, click on Utilities, then click on the Network Management Tab. 3. Check “Allow Web Remote Management”.
Page 121: Modem Installation For Soundstation Vtx 1000 Device Support
SoundStation VTX 1000 deployments. For smaller deployments, the 4- port version is fine alternative, PN: 301-1012-04 RapidPort/4 modems are not sold by Polycom, but are available worldwide through a broad reseller network. Please visit Digi International’s web site for purchase information and a reseller in your area.
Page 122: System Information Window - Viewstation
Appendix System Information Window - ViewStation General Tab This window displays the following System Management information for the selected ViewStation. Field System Name Host name IP Address Line Status Call Status Software version Video Number Model Serial Local time Global Management System User’s Guide Description Name of ViewStation LAN Host Name...
Page 123 Appendix System Information Window Interface Tab The type of network connections, associated addresses and network names for the selected ViewStation are revealed in this window. Field WAN enabled WAN Type Line Status LAN enabled IP Address LAN Host Name H.323 Name H.323 Ext...
Page 124 Appendix System Information Window Call Status Tab On this screen you will find detailed information regarding the video call. Each row represents a channel the ViewStation can potentially use. When the call status ball is green that system is in a call and all the data shown in this window is current for that system.
Page 125 This window is only active during a call. The Network Statistics screen describes the video and audio protocols used and the rates at which a call travels over the network and to the party you are calling. If the ViewStation is not in a call, the statistics will appear as dashes.
Page 126 System Information Window Advanced Stats Tab The Advance Network Statistics screen contains information about the status of a call. It describes how fast audio and video is coming in and going out during a call. The statistics will continually refresh throughout the duration of the video call. If the ViewStation is not in a call, the statistics will appear as dashes.
Page 127 System Information Window Advanced Stats Tab The Advance Network Statistics screen contains information about the status of a call. It describes how fast audio and video is coming in and going out during a call. The statistics will continually refresh throughout the duration of the video call. If the ViewStation is not in a call, the statistics will appear as dashes.
Page 128 Appendix System Information Window Video Tab Administrators will be able to view video sent and received by the selected ViewStation and con- firm connection. The video window displays updates approximately once every five seconds. The screen on the left-hand side shows near video, video out, and the screen on the right displays far video, video in.
Page 129: System Information Window - V-Series
Appendix System Information Window - V-Series General Tab This window displays the following System Management information for the selected V-Series. Field System Name Host name IP Address Line Status Call Status Software version Video Number Model Serial Local time Global Management System User’s Guide Description Name of V-Series LAN Host Name...
Page 130 Appendix System Information Window - V-Series Interface Tab The type of network connections, associated addresses and network names for the selected V- Series are revealed in this window. Field WAN enabled WAN Type Line Status LAN enabled IP Address LAN Host Name H.323 Name...
Page 131 Appendix System Information Window - V-Series Call Status Tab This table displays the following Call Status information for the selected V-Series. Field Call Status Call Type Far Site Name Far Site Number Local Number Cause Code Global Management System User’s Guide Description For H.323 calls, one green ball represents system is in a call.
Page 132: Field Description
Appendix System Information Window - V-Series Network Statistics Tab This table displays the following Network Statistics information for the selected V-Series. Field Tx Clock Rate: Rx Clock Rate: Errors: Sync: Packet Loss: Packet Loss (%): Video Protocol: Video Format: Audio Protocol: Comm Protocol Global Management System User’s Guide...
Page 133 Appendix System Information Window - V-Series Advanced Statistics Tab This table displays the following Advanced Statistics information for the selected V-Series. Field Audio rate: Video rate: Video Rate Used: Video Frame Rate: Video FEC Errors: Audio Packet Loss: Audio Jitter: Video Packet Loss: Remote System...
Page 134: System Information Window - Viavideo
Auto Answer Local time Global Management System User’s Guide Description Name of ViaVideo Computer name entered in your Windows network configuration settings IP address of ViaVideo ViaVideo Model Country where this ViaVideo resides For H.323 calls, one green ball represents system is in a call.
Page 135 Appendix System Information Window - ViaVideo Interface Tab The type of network connections, associated addresses and network names for the selected ViaVideo are revealed in this window. Field IP Address H.323 Name H.323 Extension Use Fixed Ports TCP Start UDP Start...
Page 136 Appendix System Information Window - ViaVideo Call Status Tab The type of network connections, associated addresses and network names for the selected ViaVideo are revealed in this window. Field State Call ID Name Extension Rate Call Placed Calls Received Calls Connected...
Page 137 This window is only active during a call. The Network Statistics screen describes the video and audio protocols used and the rates at which a call travels over the network and to the party you are calling. If the ViaVideo is not in a call, the statistics will appear as dashes.
Page 138 System Information Window - ViaVideo Advanced Stats Tab The Advance Network Statistics screen contains information about the status of a call. It describes how fast audio and video is coming in and going out during a call. The statistics will continually refresh throughout the duration of the video call.
Page 139 Appendix System Information Window - ViaVideo Details Tab The type of network connections, associated addresses and network names for the selected ViewStation are revealed in this window. Video Field Color Depth Display Mode Driver VGA Resolution Audio Field Output Volume (0-24)
Page 140: System Information Window - Ipower
Local time Global Management System User’s Guide Description Name of iPower unit Computer name entered in your Windows network configuration settings. IP address of the iPower Displays a row of icons each indicating the state of an ISDN line or IP connection.
Page 141 Appendix System Information Window - iPower Interface Tab The type of network connections, associated addresses and network names for the selected iPower are revealed in this window. Field WAN enabled WAN Type Video Number Line Status LAN enabled IP Address...
Page 142 Appendix System Information Window - iPower Call Status Tab This table displays the following Call Status information for the selected iPower. On this screen you will find detailed information regarding the video call. All calls are represented by a single ball, regardless of the number of channels used.
Page 143 Appendix System Information Window - iPower Network Stats Tab This table displays the following Network Statistics information for the selected iPower. ISDN voice and VoIP call information is not supported here. Field Video Protocol for people and content Video Format for people and...
Page 144 Appendix System Information Window Advanced Stats Tab This table displays the following Advanced Statistics information for the selected iPower. Field Video Rate for people and content Video Rate Used for people and content Video Frame Rate for people and content Video Packet Loss for people and content...
Page 145 System Information Window QoS Tab Quality of Service is a set of components that allows the differentiation and preferential treatment of network traffic. This table displays the following QoS information for the selected iPower. Field For People video, content video and...
Page 146: System Information Window - Vtx 1000
Appendix System Information Window - VTX 1000 General Tab This window displays the following System Management information for the selected VTX1000. Field System Name Phone Number: Device Serial Number: Model: Software Version: GMT: Global Management System User’s Guide Description Name of VTX 1000 Phone Number of VTX 1000 Serial Number of VTX 1000 VTX 1000 model type.
Page 147: System Information Window - Pathnavigator
The current local time of PathNavigator. Gatekeeper Identifier Description Number of endpoints registered with PathNavigator Number of registrants allowed by license IP Bandwidth used over network Current calls that PathNavigator is aware of Number of Calls allowed by license Appendix...
Page 148: System Information Window - Mgc
Appendix System Information Window General Tab Field System Name Computer Name IP Address MCU Status Product version MCU Software Version MCMS Software Version Global Management System User’s Guide Description Name describing the selected MGC Computer name of MGC IP Address of this MGC Indicates there is an error or warning occurring with the MGC.
Page 149: System Information Window - Web Commander
Appendix System Information Window General Tab Field System server status Name Management URL Global Management System User’s Guide Web Commander Description A 3-digit integer result code of the attempt to understand and satisfy the request. 2xx: Success - The action was successfully received, understood, and accepted 3xx: Redirection - Further action must be taken in order to complete the request...
Page 150: System Information Window - Other Device
Appendix System Information Window - Other Device General Tab Field System server status Name Management URL Global Management System User’s Guide Description A 3-digit integer result code of the attempt to understand and satisfy the request. 2xx: Success - The action was successfully received, understood, and accepted 3xx: Redirection - Further action must be taken in order to complete the request...
Page 151: System Information Window - Video Endpoints
Appendix System Information Window - Video endpoints Alerts Tab Errors This column will list errors occurring with this system. The possible error types are as follows: Error Types Lost Gatekeeper The video endpoint cannot find the gatekeeper that it normally registers with. The gatekeeper might be in an offline state.
Page 152: System Information Window - Mgc
Appendix System Information Window - MGC Alerts Tab Error System Yes indicates there is a major error occurring with the MGC inherent to the unit itself not stemming from the card. Please consult the MGC Administrator User Guide for troubleshooting information.
Page 153: Isdn Information
Appendix ISDN Information Service Profile Identifiers Service Profile Identifiers (SPIDs) are only allocated by service providers in the United States and Canada. Service providers in these markets create a service profile based on which ISDN features you require, then assign you a unique Service Profile Identifier (SPID) which allows you to use these particular features.
Page 154: Isdn Cause Codes
The ISDN exchange cannot recognize the intermediate network through which to route the call. The intermediate network through which the call is routed does not service the destination address. The specified channel does not provide sufficient service quality to accept the requested connection.
Page 155 The call can not reach the destination and an immediate attempt to reconnect will probably fail. The network is not functioning correctly and an error occurred. The problem will be resolved shortly. The network switching equipment is temporarily overloaded and the destination can not be reached.
Page 156 This might be a subscription problem. The network cannot provide the bearer capability requested by the user. The network or the destination equipment does not support the requested channel type. The supplementary service is not supported by remote equipment.
Page 157 An unspecified D-channel error when no other standard cause applies. An event occurred, but the network does not provide causes for the action that it takes. The precise problem is unknown. User needs to check cabling, ISDN adapter status and network connections.
Page 158: Viewstation Admin Setup Menu
Appendix ViewStation Admin Setup Menu System Info :: Admin Setup :: General Setup ViewStation Field Auto Answer Allow Dialing Allow User Setup Allow Address Book Changes Keypad Audio Confirmation Maximum Time in Call Additional Fields for FX ViewStation FX Field Display my IP and ISDN information Auto Answer Point to...
Page 159 Appendix ViewStation Admin Setup Menu System Info :: Admin Setup :: LAN / H.323 :: Gatekeeper ViewStation Field Use Gatekeeper Gatekeeper Address Default Outbound Call Route Gateway Number ViewStation Field Gateway Number type Number of digits in DID number Number of digits in extension Gateway Setup ViewStation Field...
Page 160 Value appears in the NAT outside (WAN) address field as its external IP address. When using a Virtual Private Network (VPN) for network connection, make sure that System is behind a NAT is NOT selected. Checkbox Checked - Option for the ViewStation to discover its...
Page 161: Global Address
Appendix ViewStation Admin Setup Menu System Info :: Admin Setup :: LAN / H.323 :: Server ViewStation Field Server IP Address Server Password Display Global Addresses Register this system when powered on Preferences ViewStation Field Show Addresses: ISDN Video Calls/ H.323 Calls/Both Max Line Speed: ISDN Video Calls...
Page 162 Appendix ViewStation Admin Setup Menu System Info :: Admin Setup :: LAN / H.323 :: Advanced Preferences ViewStation Field Primary Call Type Choice Secondary Call Type Choice Preferred Alias ViewStation Field Preferred Alias Global Management System User’s Guide Global Address Type Meaning Drop Down...
Page 163 Dialing prefix required by your PBX to dial out to the Value public network. This prefix is automatically inserted before the dialing numbers to the public network in the Global Directory. Drop Down Enables this system to use a private network for Menu calls.
Page 164 Appendix ViewStation Admin Setup Menu System Info :: Admin Setup :: LAN / H.323 :: GMS Setup ViewStation Field Time Difference from Daylight Savings Time Require Account Number to Dial Validate Account Number Global Management Server URLs ViewStation Field Global Management Server URLs Global Management System User’s Guide Global Management...
Page 165: Global Management
Appendix ViewStation Admin Setup Menu System Info :: Admin Setup :: LAN / H.323 :: Contact Information ViewStation Field Contact Person Contact Number Contact Email Contact Fax Tech Support User City State / Province Country Global Management System User’s Guide Global Management Type Meaning...
Page 166 Appendix ViewStation Admin Setup Menu System Info :: Admin Setup :: Phone/Audio ViewStation Field Mute Auto Answer Calls Sound Effects Volume VCR Audio Out Always Audio Quality Acoustic Plus 716 Global Management System User’s Guide Phone/Audio Type Meaning Checkbox Checked - The ViewStation will automatically place option the Microphone Pod in Mute when an incoming call is automatically answered by the ViewStation.
Page 167 Appendix ViewStation Admin Setup Menu System Info :: Admin Setup :: Cameras ViewStation Field Snapshot Camera Far Control of Near Camera Backlight Compensation Camera Direction Global Management System User’s Guide Video / Camera Type Meaning Radio Buttons Select the camera used for snapshots. 1 The ViewStation will use camera number 1 for snapshots.
Page 168 Appendix ViewStation Admin Setup Menu System Info :: Admin Setup :: Cameras ViewStation Field Primary Camera Monitors ViewStation Field Snapshot Timeout Number of Monitors Global Management System User’s Guide Video / Camera Type Meaning Radio Buttons Primary Camera: Select the primary camera used each the ViewStation is powered on.
Page 169 Appendix ViewStation Admin Setup Menu System Info :: Admin Setup :: Security ViewStation Field Admin Password Meeting Password Software Update Password Global Management System User’s Guide Security Type Meaning User Defined The password used to access the ViewStation web Value interface screen.
Page 170: V-Series Admin Setup Menu
Appendix V-Series Admin Setup Menu System Info :: Admin Setup :: System Settings V-Series Field Maximum Time in Call Allow Mixed IP and ISDN calls Auto-Answer Point to Point Auto-Answer Multipoint Pull down menu Yes - Accepts incoming multipoint calls Allow directory Changes Confirm directory...
Page 171 Appendix V-Series Admin Setup Menu System Info :: Admin Setup :: Home ScreenSettings V-Series Field Dialing Display Enter Marquee Text Call Quality H.323 Extension (E.164) Directory System Multipoint System Name IP or ISDN Information Local Date and Time Do Not Disturb Icon Sites Global Management System User’s Guide General Settings...
Page 172 Appendix V-Series Admin Setup Menu System Info :: Admin Setup :: Security V-Series Field Admin Password Meeting Password Enable FTP Access Enable Web Access Enable Telnet Access Enable Encryption Location V-Series Field Date Format Time Format Daylight Savings Time Time Difference from Time Server Time Server Address Global Management System User’s Guide...
Page 173 Appendix V-Series Admin Setup Menu System Info :: Admin Setup :: Video Network :: H.323 Settings V-Series Field Enable IP H.323 Display H.323 extension Gatekeeper V-Series Field Use Gatekeeper Gatekeeper IP address User Defined Outbound Call Route Use PathNavigator for...
Page 174 • If the system is behind a NAT that allows HTTP traffic, select Auto. • If the system is behind a NAT that does not allow HTTP traffic, select Manual. • If the system is connected to the IP network through a Virtual Private Network (VPN), select Off. Checkbox Checked - Displays the address that callers from outside the LAN use to call your system.
Page 175: Call Quality
Appendix V-Series Admin Setup Menu System Info :: Admin Setup :: Video Network :: ISDN BRI Protocol V-Series Field Enable ISDN H.320 Number of ISDN Channels to Dial in Parallel ISDN Switch Protocol Outside Line Dialing Prefix System Info :: Admin Setup :: Video Network ::...
Page 176: Global Services
Appendix V-Series Admin Setup Menu System Info :: Admin Setup :: Directory Servers V-Series Field Global Directory (GDS) User Defined Register Password Display Global Addresses Display Name in Global Directory Save Global Directory to System My Information V-Series Field Contact Person Contact Number Contact Email Contact Fax...
Page 177 Appendix V-Series Admin Setup Menu System Info :: Admin Setup :: Monitors V-Series Field Monitor 1 Monitor 2 Graphics Content Display Display Icons in a Call Snapshot Timeout Dual Monitor Emulation Graphics VGA VGA Resolution Global Management System User’s Guide Monitors Type Meaning...
Page 178 Appendix V-Series Admin Setup Menu System Info :: Admin Setup :: Cameras V-Series Field Far Control of near camera Backlight Compensation Primary Camera Camera Direction Global Management System User’s Guide Cameras Type Meaning Checkbox Specifies whether the far site can control the option position of the near-site camera.
Page 179: Audio Settings
Appendix V-Series Admin Setup Menu System Info :: Admin Setup :: Audio Settings V-Series Field Sound Effects Volume Incoming Video Call User Alert Tones Mute Auto-Answer Calls Line Input (Red) Line Input Level (red) Line Echo Canceller (red) Line Input (white) Line Input Level (white) Line Echo Canceller...
Page 180 Appendix Line Outputs Level Master Audio Volume Midrange Speaker Subwoofer Speaker Subwoofer Level Bass Treble Global Management System User’s Guide Pull Down Sets the volume level for the line with which it is Menu associated. Pull Down Sets the volume level for audio from the far site. Menu Pull Down Specifies whether to use the system’s built-in...
Page 181: Lan Properties
Appendix V-Series Admin Setup Menu System Info :: Admin Setup :: LAN Properties V-Series Field Connect to my LAN Allow IP calls IP Address Use the Following IP Address DNS Servers Default Gateway Subnet Mask Global Management System User’s Guide LAN Properties Type Meaning...
Page 182 Specify the LAN speed to use. Note that the speed menu you choose must be supported by the switch. Choose Auto to have the network switch negotiate the speed automatically. If you choose 10 Mbps or 100 Mbps, you must also select a duplex mode.
Page 183 Dialing prefix required by your PBX to dial out to the Value public network. This prefix is automatically inserted before the dialing numbers to the public network in the Global Directory. Drop Down Enables this system to use a private network for...
Page 184 Appendix V-Series Admin Setup Menu System Info :: Admin Setup :: Account Validation V-Series Field Require Account Number to Dial Validate Account number Global Management System User’s Guide Global Services Type Meaning Checkbox Checked - Enables account validation feature. option Prompts user to enter an account number before placing a call.
Page 185: Ipower Admin Setup Menu
Appendix iPower Admin Setup Menu Admin Tools :: General :: Automatic Answer iPower Field Answer incoming video calls automatically Mute audio for automatically answered calls Automatic Answer iPower Field Display number last dialed Log File Security iPower Field Record numbers in the Call Log file Disable integrated T.120 data and...
Page 186 Appendix iPower Admin Setup Menu Admin Tools :: General :: Logon iPower Field Standard Windows Logon Auto Logon Default user name Set Password Global Management System User’s Guide Logon and Security Type Meaning Radio button Lets users log on by entering the user name and password for a local Windows user account, a Windows domain account, or the system default user account.
Page 187 Appendix iPower Admin Setup Menu Admin Tools :: General :: Logon iPower Field Standard Windows Logon Auto Logon Default user name Set Password Global Management System User’s Guide Logon and Security Type Meaning Radio button Lets users log on by entering the user name and password for a local Windows user account, a Windows domain account, or the system default user account.
Page 188 Appendix iPower Admin Setup Menu Admin Tools :: General :: Logoff iPower Field Show logoff reminder after call Log off automatically after _ minutes Countdown for _ seconds Standby iPower Field Put the system in standby mode after _ minutes of inactivity Global Management System User’s Guide Logoff and Standby Type...
Page 189 Appendix iPower Admin Setup Menu Admin Tools :: General :: Monitor iPower Field Use second monitor Picture-in-Picture (PIP) Position on Second Monitor Global Management System User’s Guide Monitor Type Meaning Check box Check the box if your system uses a second monitor.
Page 190: Isdn Configuration
64 kbps Check box This feature includes the system’s phone number in the call request sent to the network. Some networks or PBXs require this information; others prohibit it. In addition, some networks need this information for Caller ID to work correctly.
Page 191: Isdn Bandwidth
Pull down menu Lets administrators use a RAS (Remote Access Server) connection to manage and configure the system. If you have already specified a line for voice calls, you cannot use the same line for remote management. Check box Restricts this line exclusively for network management. Appendix...
Page 192 It can also receive incoming calls. DCE Signaled (non-dialed) The network does not need a phone number to route a call. Typically, the network is pre-configured to a specific destination. V.35/RS-449 control leads signal the start and end of a call.
Page 193: Gateway Setup
Appendix iPower Admin Setup Menu Admin Tools :: ISDN :: Gateway Setup iPower Field Use gateway for outgoing ISDN and voice calls Gateway(s) Set as Default Global Management System User’s Guide Gateway Setup Type Meaning Pull Down Specify whether to use a near-end gateway as the menu default for all outgoing calls.
Page 194: Lan Configuration
LAN connection and TCP/IP has been configured. Gatekeeper setup Type Meaning Check box Specifies that your network uses a gatekeeper. If your system uses gateways, then it must also be configured to use a gatekeeper. Radio button Allows you to manually select a gatekeeper.
Page 195 Type Meaning Pull down menu Used by the gatekeeper to control the bandwidth of calls over the network. The highest setting is used, unless the gatekeeper requests that the bandwidth be reduced. Appendix...
Page 196: Audio Preferences
Appendix iPower Admin Setup Menu Admin Tools :: Audio :: Audio algorithm for ISDN (H.320) and LAN (H.323) calls iPower Field Audio algorithm for ISDN calls Audio algorithm for LAN calls Encoding law for G.711 iPower Field Automatic a-law µ-law Admin Tools :: Audio :: Audio Inputs Microphone iPower Field...
Page 197: Video Preferences
Type Meaning Pull down menu This video algorithm determines the encoding law used on calls over an ISDN network. For instructions on choosing the algorithm, see the iPower administrator guide. Pull down menu This video algorithm determines the encoding law used on calls over a LAN network.
Page 198 Appendix iPower Admin Setup Menu Admin Tools :: Video :: Main Camera to Use iPower Field Standard main camera Radio button Optional main camera Admin Tools :: Video :: Settings iPower Field Always Appears in the People and Content list Camera or video source label (optional) Preferred capture...
Page 199 Appendix iPower Admin Setup Menu Admin Tools :: Video :: Camera Control iPower Field Allow far-end sites to control the camera on this system Allow near-end Automatic Camera Pointing Pan Direction of Near End Cameras iPower Field Normal Mirrored VCR Setup iPower Field One VCR Two VCRs...
Page 200: Directory Options
LDAP server when you leave this page. User defined If this is the only LDAP server on your network, use field port 389 (the default LDAP server port number). If your network already has another LDAP server that uses this port number, enter a different port number to use.
Page 201: File Transfer
Appendix iPower Admin Setup Menu Admin Tools :: Utilities :: File Transfer iPower Field Allow incoming file transfers during a conference. Admin Tools :: Utilities :: Components to Monitor iPower Field Remote devices (remote control and LAMB) Color depth and resolution Camera(s) Microphone(s)
Page 202 Appendix iPower Admin Setup Menu Admin Tools :: Utilities :: Network Management iPower Field Allow WebRemote Management SNMP Setup iPower Field Allow management via SNMP Community String: Management station IP address Enable support for the Microsoft subagents Admin Tools :: Utilities :: Custom Control...
Page 203 Appendix iPower Admin Setup Menu Admin Tools :: Utilities :: Default Multipoint Preference iPower Field PathNavigator Internal Multipoint Allow internal multipoint conferences on this system Default Video Display iPower Field Voice-activated (recommended when sharing content video) Continuous presence Audio-Video Preferences iPower Field Audio algorithm Video algorithm for...
Page 204: Snmp Mib
FROM RFC-1212 FROM RFC1213-MIB FROM RFC-1215; OBJECT IDENTIFIER ::= { enterprises 2684 } OBJECT IDENTIFIER ::= { polycom 1 } OBJECT IDENTIFIER ::= { polycom 2 } OBJECT IDENTIFIER ::= { polycom 3 } OBJECT IDENTIFIER ::= { polycom 4 }...
Page 205 Appendix SNMP MIB - - - - - - - - - - - - -- GMS Node Variables -- - - - - - - - - - - - polycomGMSNumberOfManagedNodes OBJECT-TYPE SYNTAX ACCESS STATUS DESCRIPTION polycomGMSNodesActive SYNTAX ACCESS STATUS DESCRIPTION polycomGMSNodesInactive...
Page 206 Appendix SNMP MIB -- - - - - - - - - - - -- Trap Definitions -- - - - - - - - - - - nodesInactive TRAP-TYPE ENTERPRISE VARIABLES { polycomGMSNodesInactive } DESCRIPTION ::= 1 nodesInCall TRAP-TYPE ENTERPRISE VARIABLES { polycomGMSNodesInCall } DESCRIPTION...
Page 207: Communication Service Ports Used For Polycom Management Software
Communication Service Ports used for Polycom Management Software applications Communication across the network for Polycom products requires the usage of certain Internet service ports. Global Management System communicates with the web client, video devices and other services. In the tables below, “Direction” indicates how a particular communication is initiated;...
Page 208 Appendix Global Management System to / from ViewStation model Direction Global Management System à video devices Video devices à Global Management System Global Management System à video devices Video devices à Global Management System Global Management System à video devices Video devices à...
Page 209 Appendix Global Management System to /from Other Devices (EP) Direction Global Management System à endpoint Global Management System communications with other services Global Management System uses other services to replicate information to other databases or to perform other tasks such as sending remote alerts to an SNMP server. Non-HTTP protocols are used here and require ports other than 80 to be opened.
Page 210: Troubleshooting
Does Global Management System work through the firewall? This depends on the setup of the video network behind the firewall. As long as the IP address of the managed endpoints aren’t translated through NAT (Network Address Translation), port 80 (HTTP), port 21 (FTP), and port 3601 (GAB protocol), Global Management System will function properly.
Page 211: Installation
Troubleshooting Guide Installation Manager URL During installation I was prompted to enter a URL address for my server, however my server has multiple addresses. Which address do I enter? If the server has multiple IP addresses assigned to it and only one of them is used by IIS, then you would want to enter the IP address used by IIS.
Page 212: System Management
Global Management System to change the Manager URL. After I change my server IP address, Global Management System shows a yellow network status icon for all video endpoints. This is cause by mismatch between actual Global Management System IP address and the address on the video endpoint Global Management System URL.
Page 213: Troubleshooting Guide
The time it takes to search a range is linear, and depends on the speed of your server, and the bandwidth of your network. Therefore, it takes twice as long to search a range of 200 addresses as it does to search a range of 100 addresses.
Page 214: Global Directory
2. Verify that Global Management System is managing the video endpoint by checking the Global Management System Server URL on the Management tab. 3. Verify that Polycom GAB Service and Polycom GAB Directory Service NT services on the Global Management System have Started and Automatic.
Page 215: Software Update
Select that ViewStation in the Systems list, and click on the Management tab. You will see the list of URL’s for that ViewStation. Make sure that the address of Global Management System server where you created the accounts is in the first position. Global Management System User’s Guide drive:\Polycom\PWX\log\1_1_1_1_@_yyyy-mm- Appendix...
Page 216 Troubleshooting Guide POLYCOM Support If you have any other questions on Global Management System, contact us at: 1.800.POLYCOM or 408.474-2050 techsupport@polycom.com Global Management System User’s Guide Appendix...
Page 217 Index Account Management 23, 24, 83–85 Account Configuration 85 Adding an Account 84 Removing an Account 84 Validate Account 85 Acknowldege Help 35 Active Directory Schema. See also Global Direc- tory: Adding LDAP and ILS Support: LDAP Advanced Stats Tab 38 System Information Window.
Page 218 Manage System 35, 36–37 iPower 36 MGC 37 Other Device 37 ViaVideo 36 ViewStation 36 MGC 32, 37, 109, 112, 143, 147 Adding an MGC 32 System Information Window 143, 147 Network Stats Tab 38 System Information Window. See System Index...
Page 219 User Administration 101 PathNavigator 35, 103, 142, 143 Polling 103 Premier Service 16 Private Network. See Global Directory: Static entries Provisioning 23, 24, 72, 72–82, 73, 74, 75, 76, 77, 94, 95, 98, 102 Endpoint Administration Setup 82 iPower Admin Setup Menu 82, 180–198 Provisioning Configurations 78–82, 102...
Page 220 Index Summary Tab 142 Video Tab 123 VSX7000 124–128 System Management 22, 24, 25–36 Add System 30, 31–32 Adding an iPower 31 Adding an Other Device 32 Adding a ViaVideo 31 Adding A ViewStation 31 Adding a VTX 1000 31 Adding a V-Series 31 Adding a WebCommander 32 Delete System 30, 34...

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Global management system

Polycom GlobalManagementSystem User Manual

1 Getting Started

What's New

System Requirements

Before You Begin

Installation Instructions

Installation and Configuration Tips

Logging on

Product Overview

2 System Management

System Management Console

Modifying the System List

Other System Management Functions

System Information Window

3 Global Directory

Global Directory Console

Modifying the Address Book

Modifying Addresses in the Global Directory

Importing and Exporting the Global Directory

Global Directory Configuration

Viewstation Configuration for the Global Directory

Ipower Configuration for the Global Directory

Viavideo Configuration for the Global Directory

V-Series Configuration for the Global Directory

4 Software Update

Software Update Console

Software Update Configuration

5 Provisioning

Provisioning Console

6 Account Management

Managing Endpoint Accounts

Account Configuration

7 Reports

Call Detail Record

Video Network Status Report

8 System Configuration

System Configuration Overview

Group Administration

User Administration

Server Preferences

Remote Alert Notification

Appendix

Troubleshooting

Quick Links

Troubleshooting

Need help?

Questions and answers

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Summary of Contents for Polycom GlobalManagementSystem