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Chapter 2 - Software Installation
Manual Installation of the Default Message
Services
2-28
The MGC software kit is shipped with the voice messages required for the
default Entry Queue Service and the default IVR Message Service. These
messages can be automatically installed on the MCU during the software
installation. You can also manually install the default Message Services at the
end of the installation process.
The MGC software and documentation CD contains two IVR Service folders:
English
•
English and Spanish
•
The Automatic installation of Message services during MCU software update
automatically installs the English only Message services. The manual
installation process enables you to install the English and Spanish Message
Services as well as the English only. When you install the English and
Spanish IVR Services, two separate IVR Services are created on the MCU
and the English IVR Service is automatically set as the default IVR Service.
To restore the Default IVR Service:
The default Message Services are installed using the Restore Configuration
utility.
Restoring the IVR Services overwrites existing IVR Services.
1.
Right-click the MCU icon, click MCU Utils, and then click Restore
Configuration.
The Restore Configuration dialog box opens.
2.
Enter the path to the folder containing the configuration files to be
installed, or click the Browse button to locate them.
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