Page 1 MGC Manager User’s Guide VoicePlus Edition, Version 7.5...
Page 2 Polycom, Inc. Information contained herein is subject to change without notice and does not represent a commitment of any type on the part of Polycom, Inc. Polycom and Accord are registered trademarks of Polycom, Inc.
Page 3 Canadian Department of Communications (EC) Declaration of Conformity Polycom Inc., declares that the Polycom VoicePlus with NET-2/4/8 card is in conformity with the following relevant harmonized standards: EN 60950: 1992 Including Amendments 1,2,3 & 4 EN 55022: 1994 EN 50082: 1997 Complies with the provisions of the Council Directive 1999/EC on radio and telecommunication terminal equipment and the recognition of its conformity.
Page 5: Table Of Contents
VoicePlus Overview ....... . 1-1 About the MGC Manager User’s Guide VoicePlus Edition ...1-2 VoicePlus Main Features ...1-3...
Page 6 Table of Contents Defining New On Going Audio Conferences ... 2-14 Listing On Going Conferences ... 2-40 Scheduling a New Reservation ... 2-41 End of Conference Reminder ... 2-48 Defining Participant Properties ... 2-49 Listing Participants ... 2-70 Monitoring On Going Conferences ....3-1 General Monitoring ...
Page 7 Managing Question-and-Answer Sessions ...4-35 Controlling Q&A Queues with the Toolbar ...4-35 Adding Questioners to the Q&A Queues ...4-36 Changing Participant’s Position in Q&A Queue ...4-39 Allowing Participant Questions ...4-39 Ending Participant Questions ...4-40 MGC Manager User’s Guide - Volume I...
Page 8 Table of Contents Managing Conferences Using DTMF Codes ... 4-62 Meeting Rooms and Entry Queues ....5-1 Defining a New Audio Only Meeting Room ... 5-4 Defining a New Audio Only Entry Queue ...
Page 9 Requirements for an Attended Conference ...7-3 Defining an Operator Conference ...7-5 Setting the Participants Connection to the Conference to Attended Mode ...7-9 Setting the Entry Queue to Attended Mode ...7-9 Setting the Conference Connection to Attended Mode ...7-10 MGC Manager User’s Guide - Volume I...
Page 10 Table of Contents...
Page 11: Voiceplus Overview
PSTN/ISDN or T1-CAS lines, cellular phones, or VoIP (H.323 or SIP). These conferences allow the use of VoicePlus capabilities. When the Audio Look and Feel mode is set for the MGC Manager, the video parameters are hidden, but you can still monitor video conferences if they are...
Page 12: About The Mgc Manager User's Guide Voiceplus Edition
IVR modules. In addition, it includes directions for using the Polycom ReadiRecorder audio recording system If you are new to the Polycom MCU and MGC Manager, we recommend that you read the appropriate Getting Started Guide that accompanies your unit.
Page 13: Voiceplus Main Features
VoicePlus Main Features The Polycom VoicePlus conferencing system offers a comprehensive range of capabilities for audio conferencing: Scheduling methods Conferences can be started immediately or scheduled in advance on the Polycom MCU by means of the following applications: Windows-based MGC Manager •...
Page 14 Roll Call for joining participants’ identification Data encryption at MCU, conference and participant level • Conference control options Touch-tone (DTMF codes) • MGC Manager (Windows interface) • WebCommander (Web Browser) • • Polycom ReadiManager application On Going Conference management and monitoring Active or exclusive speaker indication •...
Page 15: System Requirements
Recording to an external device • System Requirements The MGC Manager application can be installed in an environment that meets the following minimum requirements: IBM PC compatible computer Pentium II, 400 MHz CPU or higher • MGC Manager User’s Guide - VoicePlus Edition...
Page 16: Prerequisites
For detailed information about how to install the MGC Manager application, how to connect to the MGC unit and how to use its main window, menus and toolbar buttons, refer to the MGC Manager User’s Guide, Volume I, Chapter 3, “MGC Manager Basics.”...
Page 17 Dial <Ctrl> + <A> Dial Out <F8> Participant MGC Manager User’s Guide - VoicePlus Edition Function Used to create a new User Templates file or a new Reservation Templates file. Opens the User Templates directory or the Reservation Templates directory. Used to view and open the contained files.
Page 18 Chapter 1 - VoicePlus Overview Table 1-1: VoicePlus Commands Shortcut Keys (Continued) Command Connect Participant/ Disconnect Participant Mute Audio/ UnMute Audio Refresh Database Next Questioner Paste Entry Queue As Attend To Home Conference Hold Clear Q&A Queue Move (in attended queue dialog) Next (in attended...
Page 19: User's Guide Conventions
Italic type indicates the name of a menu, a dialog box or a field to or • from which to select or enter an option. MGC Manager User’s Guide - VoicePlus Edition Shortcut Key Function <F10>...
Page 20 Chapter 1 - VoicePlus Overview • “Expand a tree” means to click on the plus sign (+) next to it or double- click the icon to display the dependent branches. Tips and notes are indicated by an icon and appear in a special format on •...
Page 21: Audio Look & Feel
Audio Look & Feel The MGC Manager application that is used for Audio Only conferencing can be set to the Audio Look & Feel mode to hide all video associated functions and display only Audio Only parameters. To set the MGC Manager to Audio Look & Feel: On the Options menu, click Audio Look &...
Page 22: Audio Only Conferences
Chapter 1 - VoicePlus Overview Audio Only Conferences The MGC Manager provides various methods to set up and schedule conferences. Each method is represented in the MCU tree by a name and an icon. After the scheduling method is determined, you must select a conference type, and determine how the participants connect to the conference:.
Page 23 When you first start the MGC Manager application, the Reservations in Database window automatically opens listing the Default group in the Root tree. Figure 1-1: Reservations in Database Window You can push or drag the Main window sizing handle to resize the window and display the Reservations in Database window beside or beneath the Main window.
Page 24 MGC Manager User’s Guide, Volume I, Chapter 3, “Default Reservation Templates”. If the Reservations in Database window is hidden behind other windows, display it on top of the MGC Manager Main window: On the Window menu, click Reservations in <database name>.
Page 25 If you have scheduled the conference to start later, it will appear in the Reservations list. If the MCU does not have enough resources to run the conference, an appropriate error message is displayed. MGC Manager User’s Guide - VoicePlus Edition 1-15...
Page 26: Connecting To An On Going Conference
(ISDN/T1-CAS/PSTN), dialing string (H.323) or SIP URI (SIP). The ISDN/T1-CAS dial-in number, the H.323 Network Service Prefix and conference numeric ID are displayed in the Status pane of the MGC Manager main window. To view the list of On Going Conferences and their dial-in numbers: Expand the MCU tree, and then click the On Going Conferences icon.
Page 27: Dial-In Sip Participants
[IP Network Service Prefix][Numeric ID/Name]. For conferences defined as Meet Me per Conference or Meeting Rooms, the Network Service prefix is displayed in the Status pane of the MGC Manager. Dial-in SIP Participants SIP participants can connect directly to a conference by entering the...
Page 28 Chapter 1 - VoicePlus Overview 1-18...
Page 29: Defining Standard Audio Only Conferences And Reservations
Defining Standard Audio Only Conferences and Reservations About Conferences The MGC unit enables you to run different types of conferences, use different scheduling methods and provide different methods of connecting to the conference. Conference Scheduling Methods The MCU system supports both scheduled and on-demand conferences. Scheduled conferences are arranged ahead of time or just before the conference starts.
Page 30: Attended And Unattended Conferences
However, Meeting Rooms can be manually terminated at any time by the MGC Manager operator, or by the conference chairperson via the WebCommander or by using the appropriate DTMF code.
Page 31: Unattended Conference
This information is used to define the participants prior to the conference start in the MGC Manager or the WebCommander applications. Using the enhanced tools for attended participants, the operator...
Page 32: Conference Types
Chapter 2 - Defining Standard Audio Only Conferences and Reservations Participants Queue, where they wait for the operator to connect them to the conference. Usually, the Attended mode is configured either at the Entry Queue level or the conference level but not for both The On Going Conference can also be managed by the conference participants or the chairperson without the operator’s assistance.
Page 33: Ivr And Entry Queue Services
MGC Manager User’s Guide - VoicePlus Edition Both Standard and Meeting Room conferences have the same conference parameters. The difference between them is the method by which they are scheduled and started, and what happens to the conference once it ends.
Page 34: Mcu Configuration And Audio Only Conferences
Chapter 2 - Defining Standard Audio Only Conferences and Reservations MCU Configuration and Audio Only Conferences The functional modules (cards) installed in the MCU determine what kind of conference can run on the MCU. The Audio+ card is required to run IVR-enabled conferences and Entry Queue and Audio Only conferences.
Page 35: Participant Roles
In addition, operators can identify participants as VIPs, move them up or down in the Q&A queue, and give them special attention. Operators perform all activities via the MGC Manager or the MGC WebCommander. MGC Manager User’s Guide - VoicePlus Edition...
Page 36: Participant Connection To Conference
Chapter 2 - Defining Standard Audio Only Conferences and Reservations Participant Connection to Conference Participant connection to a conference is determined by the connection type (dial-in or dial-out), conference type (Attended, Unattended) and service (IVR, Entry Queue, Meet-Me Per Conference). Participant Connection Types Conference participants can connect to the conference by calling the conference (dial-in) or when the conference initiates the call to the participant...
Page 37 MCU resources are utilized or the maximum number of participants is reached. The Meet Me Per conference is the basis for the Meeting Rooms definition. MGC Manager User’s Guide - VoicePlus Edition Conference1 Numeric ID: 1222...
Page 38 Chapter 2 - Defining Standard Audio Only Conferences and Reservations H.323 participants dial the IP Network Service Prefix and the conference numeric ID. To simplify matters, the Network Service Prefix and the ISDN number prefix can be set to be the same number as the local phone exchange (e.g.
Page 39 Numeric ID or password, depending on the MCU configuration. According to this numeric ID or passwords, participants are routed to the appropriate conference. MGC Manager User’s Guide - VoicePlus Edition Numeric ID: 1222 Conference1...
Page 40: Ivr Access
Chapter 2 - Defining Standard Audio Only Conferences and Reservations When an IVR Service is assigned to the conference, participants are guided to the conference by voice prompts to use DTMF codes and are requested to enter the required (conference/chairperson) password. They can also be prompted for additional information such as their billing code.
Page 41: Conference Access For Dial-Out Participants
In IVR-enabled Audio Only conferences or in conferences designated as Entry Queue Access, dial-out participants enter the IVR queue where they may be requested to enter the conference password or any digit to confirm the connection. MGC Manager User’s Guide - VoicePlus Edition 2-13...
Page 42: Defining New On Going Audio Conferences
Chapter 2 - Defining Standard Audio Only Conferences and Reservations Defining New On Going Audio Conferences This section describes how to define a new Standard Audio Only conference. An Audio+ card must be installed in your MGC unit in order to run an Audio Only conference that uses the IVR Service.
Page 43 MGC Manager User’s Guide - VoicePlus Edition The Conference Properties dialog box opens, allowing you to define the various conference parameters. When defining a Standard conference, the Properties dialog box shows four setup tabs. The Meet Me Per Conference tab is displayed when defining Meeting Rooms and Meet Me Per conferences.
Page 44: General Properties
Chapter 2 - Defining Standard Audio Only Conferences and Reservations — — If you are defining a conference that is accessed through an Entry Queue, you do not need to define the Meet Me per Conference parameters. General Properties In the Conference Properties- General dialog box, you can define the general properties of an Audio Only conference, such as name, duration, conference type, supported networks and passwords.
Page 45 Note: If the MCU is configured to support only automatic assignment of Numeric IDs, then this field is disabled and the system automatically assigns a Numeric ID after you save the conference on the MCU. MGC Manager User’s Guide - VoicePlus Edition 2-17...
Page 46 Chapter 2 - Defining Standard Audio Only Conferences and Reservations Table 2-1: Conference Properties - General (Continued) Field/Option Entry Queue Access Meet Me Per Conf 2-18 Description Select this option when a single-dial Entry Queue is used for participant access to all conferences. Participants are routed from the Entry Queue to their “Home”...
Page 47 The titles of the User Defined fields can be modified in the Database Manager -> Defaults -> User Defined Defaults and loaded to the MGC Manager application. For a detailed description on how to load the user defined default titles, see the MGC Manager User’s Guide, Volume I, Chapter 3.
Page 48 Chapter 2 - Defining Standard Audio Only Conferences and Reservations Table 2-1: Conference Properties - General (Continued) Field/Option Supported Network Remarks Remarks History 2-20 Description Select the type of network to be used by the conference participants. • IP – Only SIP and H.323 participants can join this conference.
Page 49: Settings Parameters
These are the parameters that you will usually need to modify. If you want to change the system defaults for the advanced parameters, click the Advanced >> button to view and modify additional settings for each of the main panes. MGC Manager User’s Guide - VoicePlus Edition 2-21...
Page 50 Chapter 2 - Defining Standard Audio Only Conferences and Reservations The Advanced options remain on display until you click the <<Basic button again. The MGC Manager remembers the last dialog box setting. In most conference definitions you do not need to modify the Advanced parameters.
Page 51 MGC Manager User’s Guide - VoicePlus Edition Table 2-2: Conference Properties - Basic Settings (Continued) Field/Option Description Enable IVR Select this option to enable IVR (Interactive Voice Service Response) Services for the conference. IVR Services enable voice menus for guiding participants’...
Page 52 Chapter 2 - Defining Standard Audio Only Conferences and Reservations Table 2-2: Conference Properties - Basic Settings (Continued) Field/Option VTX 1000 General Settings - Advanced On Hold Enable Invite SilenceIT Conference Lock Select this option to lock the conference to undefined 2-24 Description Select this option if participants are using the VTX 1000...
Page 53 MGC Manager User’s Guide - VoicePlus Edition Table 2-2: Conference Properties - Basic Settings (Continued) Field/Option Description Mute Meet Me Select this option to automatically mute all undefined Parties dial-in participants once they are connected to the conference. The participants can then be individually unmuted by the operator or the conference chairperson (through the WebCommander).
Page 54 Chapter 2 - Defining Standard Audio Only Conferences and Reservations Table 2-2: Conference Properties - Basic Settings (Continued) Field/Option After Last Quit x Media Settings - Basic Audio Alg Roll Call 2-26 Description All the participants have disconnected from the conference, and the conference is idle for a predetermined time.
Page 55 MGC Manager User’s Guide - VoicePlus Edition Table 2-2: Conference Properties - Basic Settings (Continued) Field/Option Description Entry Tone / Roll Select this option to play an audio tone to all connected Call participants when a new participant connects to the Announcement conference.
Page 56: Participants
Template file can be used to add participants to conferences without defining their parameters. The parameters are taken from the template. The definitions of the Participant Template in the User Template or in the Participants Database are described in the MGC Manager User’s Guide, Volume II. 2-28...
Page 57 If the Meet Me Per Conf option is selected in the Properties - General tab, you can allow undefined dial-in participants to connect to the conference by selecting the Allow Undefined Participants option. This MGC Manager User’s Guide - VoicePlus Edition 2-29...
Page 58 Chapter 2 - Defining Standard Audio Only Conferences and Reservations option is automatically selected (and cannot be cleared) when defining Meeting Rooms or Entry Queue Access conferences. T1-CAS participants can be connected to conferences if T1-CAS is enabled for the conference. The appropriate flag must be set in the system.cfg file and a T1-CAS Network Service must be defined in the system.
Page 59 MGC Manager User’s Guide - VoicePlus Edition Table 2-3: Conference Properties - Participants (Continued) Field/Option Description Pre-Defined Displays the full path and file name of the selected User Participants File Template file or database from which the Pre-Defined Participants list is read.
Page 60 Chapter 2 - Defining Standard Audio Only Conferences and Reservations Table 2-3: Conference Properties - Participants (Continued) Field/Option Allow Undefined Parties Min Participants Max Participants Dial Manually 2-32 Description Select this option to let undefined participants to connect to the conference. When enabled, undefined participants can connect to the conference until the maximum allowed number of participants (Max Participants) is reached, or until the MCU resources...
Page 61 Click the From database... button to display the list of participants stored in the database in the Pre-Defined Participants. If you are not logged into the database, the Database dialog box opens. MGC Manager User’s Guide - VoicePlus Edition 2-33...
Page 62 Chapter 2 - Defining Standard Audio Only Conferences and Reservations To add participants from the User Template file: 2-34 Enter your Login Name and Password and click OK. The Open Parties in Database dialog box opens. If more than one database is configured in your system, select the appropriate database from the Database Name list.
Page 63: Recording
To enable recording for an On Going Conference: 10. Click the Recording tab. The Recording dialog box opens. MGC Manager User’s Guide - VoicePlus Edition Using standard windows conventions, select the User Template file and click Open. The participants in the User Template file are listed in the Pre- defined Participants list.
Page 64: Completing The Conference Definition
On Going Conferences list in the Browser pane of the main window, and starts immediately. You can click the conference icon to view the status data in the Status and Monitor pane of the MGC Manager main window. 2-36 Description Select this option to enable recording.
Page 65: Resolving Scheduling Conflicts
Table 2-5: Scheduling Conflict Criteria by Connection Type Connection Type Dial-out (ISDN/ PSTN/T1-CAS Dial-out IP Dial-in MGC Manager User’s Guide - VoicePlus Edition Conflict Criteria Name or phone number(s). Name and IP address or Alias. IP address and Alias (when both provided). Name or phone number.
Page 66 Chapter 2 - Defining Standard Audio Only Conferences and Reservations If a conflict is detected in the reservation or in an On Going Conference, the Participants Scheduling Conflicts window opens, listing the found data. The following information is displayed: Table 2-6: Participants Scheduling Conflicts Table Field/Option Requested Participants...
Page 67 Date and start time of each conference. End Time Date and termination time of each conference. The MGC Manager application checks for conflicts on the MCU on which the reservation is being scheduled, while the WebCommander application checks for conflicts on multiple MCUs.
Page 68: Listing On Going Conferences
Chapter 2 - Defining Standard Audio Only Conferences and Reservations Listing On Going Conferences In the On Going Conferences list, you can view all conferences that are currently running. To view the On Going Conferences: Expand the MCU tree, and then expand the On Going Conferences tree. The number of On Going Conferences appears between brackets next to the On Going Conferences icon and the conferences that are currently running are listed below.
Page 69: Scheduling A New Reservation
Table 2-1, "Conference Properties - General." on page 2-16. Click the Scheduler tab to schedule the conference start date and time. The conference will automatically start at the defined date and time. MGC Manager User’s Guide - VoicePlus Edition 2-41...
Page 70 Chapter 2 - Defining Standard Audio Only Conferences and Reservations The Properties - Scheduler dialog box opens. By default, the system displays the current time as the start time of the conference. If you do not change the default date and time (current), the defined Reservation becomes an On Going Conference and will start immediately.
Page 71 This tab appears only if the Meet Me Per Conference option is selected in the General tab. 10. Define the Meet Me Per Conf parameters as described in MGC Manager User Guide Vol I, Chapter 2. 11. Click OK to complete the Reservation definition.
Page 72: Defining Recurrent Reservations
Chapter 2 - Defining Standard Audio Only Conferences and Reservations Defining Recurrent Reservations You can set up conferences to occur repeatedly by defining the recurrence pattern (frequency and day) and range (number of recurrences or the date on which they will end). The number of duplicate reservations is derived from the number of occurrences defined for the reservation.
Page 73 MGC Manager User’s Guide - VoicePlus Edition Table 2-8: Reservation Recurrence Settings Field/Option Description Recurrence Select the recurrence frequency: Pattern • Daily – By default, all the days of the week are selected. To exclude a certain day of the week (for example, the weekend), clear the check box.
Page 74 Recurrence pane. Click the required date in the displayed calendar month or select a different month using the scroll arrows. Note: The MGC Manager calculates the number of occurrences according to the selected frequency and the date range. f you...
Page 75: Listing Reservations
Reservation, such as its Numeric ID, passwords, dial-in numbers and H.323 Network Service Prefix. Displaying the List of Reservations in the Status Pane Expand the MCU tree and in the Status pane and click the Reservations • icon MGC Manager User’s Guide - VoicePlus Edition 2-47...
Page 76: End Of Conference Reminder
Chapter 2 - Defining Standard Audio Only Conferences and Reservations End of Conference Reminder At a certain time during a conference, the End of Conference Reminder icon can appear in the Status or Monitor panes, reminding you (the operator) that the conference is due to end. You can then extend the duration of the conference if necessary.
Page 77: Defining Participant Properties
To define a new participant: Use one of the following methods to open the Participant Properties - Identification dialog box opens. MGC Manager User’s Guide - VoicePlus Edition In the On Going Conference Properties - Participants dialog box, click the New button.
Page 78 Chapter 2 - Defining Standard Audio Only Conferences and Reservations The Participant Properties - Identification dialog box opens. Define the following parameters: Table 2-9: Participant Properties and Identification Dialog Box Field/Option Name Connection Type 2-50 Description Enter a unique name for the participant, using up to 80 characters.
Page 79: Isdn/Pstn/T1-Cas Participant Definition
The definition of the Advanced parameters may be skipped for most participants, but if you need to change the defaults or define additional settings, open the tab. MGC Manager User’s Guide - VoicePlus Edition Dial-out – At the predefined conference start time, the MCU calls the participant. When defining the participant, you must enter the participant’s number.
Page 80 Chapter 2 - Defining Standard Audio Only Conferences and Reservations Table 2-10: ISDN/PSTN/T1-CAS Properties and Identification Dialog Box Field/Option Participant Numbers MCU Numbers 2-52 Description This parameter is enabled for the Dial-out connection type, or when the Dial-in Meet Me Per Conference - MCU option is selected.
Page 81 MGC Manager User’s Guide - VoicePlus Edition Table 2-10: ISDN/PSTN/T1-CAS Properties and Identification Dialog Box Field/Option Description Extension/ Used with multi-step extension dialing and Identifier String participants with PBX or IVR phone extensions. This field is used to enter the required data for the dialing.
Page 82 The titles of the User Defined fields can be modified in the Database Manager -> Defaults -> User Defined Defaults and loaded to the MGC Manager application. Note: The User Defined fields are displayed only if the Show User Defined Fields in Participant Parameters box is selected in the Database Manager ->...
Page 83 MGC Manager User’s Guide - VoicePlus Edition Table 2-10: ISDN/PSTN/T1-CAS Properties and Identification Dialog Box Field/Option Description Audio Only When checked, indicates an Audio Only participant. This option is automatically selected and cannot be cancelled: • for T1-CAS participants •...
Page 84 Chapter 2 - Defining Standard Audio Only Conferences and Reservations Table 2-10: ISDN/PSTN/T1-CAS Properties and Identification Dialog Box Field/Option Label Optional: Click the Advanced tab. The participant’s Properties - Advanced dialog box opens. 2-56 Description (Optional) This field appears only when participant definition is done directly in the database and displays the label assigned to the participant.
Page 85 ISDN/ATM/MPI participants are: • MCU – Select this setting for a dial-out participant in a DTMF Enabled Cascaded conference. For more details, see MGC Manager User’s Guide Volume II, Chapter 1. • Terminal (default) – Use this setting at all other times.
Page 86 Chapter 2 - Defining Standard Audio Only Conferences and Reservations Table 2-11: ISDN/ATM/MPI/T1-CAS Participant - Advanced (Continued) Field/Option Recording Encryption Save Participant/ Participant Linked Click OK to complete the participant definition. The participant is added to the On Going Conference, Reservation or the Reservation Template, depending on the conference/participant definition mode.
Page 87: Ip (H.323 And Sip) Participant Definition
MGC Manager User’s Guide - VoicePlus Edition IP (H.323 and SIP) Participant Definition If you select H.323 or SIP in the Interface Type field, the fields change in the Participant Properties dialog box. Most of the parameters are common to both H.323 and SIP participants.
Page 88 Chapter 2 - Defining Standard Audio Only Conferences and Reservations Define the following parameters: Table 2-12: H.323 and SIP Participant Properties - Identification Field/Option Participant IP Signaling Port SIP Address SIP Only 2-60 Description Enter the IP address of the participant’s endpoint. •...
Page 89 MGC Manager User’s Guide - VoicePlus Edition Table 2-12: H.323 and SIP Participant Properties - Identification (Continued) Field/Option Description Address Type Select the format in which the SIP address is written: SIP Only • SIP URI – Uses the format of an E-mail address, typically containing a user name and a host name: sip:[user]@[host].
Page 90 The titles of the User Defined fields can be modified in the Database Manager -> Defaults -> User Defined Defaults and loaded to the MGC Manager application. For details, see Chapter 3. Note: The User Defined fields are displayed only if...
Page 91 Participant template for future use. Optional: Click the Advanced tab. The Advanced parameters definition may be skipped for most participants if the default settings are used. MGC Manager User’s Guide - VoicePlus Edition 2-63...
Page 92 None – The participant is not connected to an external recording device. • Dial up – The participant is used as the recording port to an external device. For more details, see the MGC Manager User’s Guide, VoicePlus edition, Chapter 6.
Page 93 MGC Manager User’s Guide - VoicePlus Edition Table 2-13: H.323 and SIP Participant Properties - Advanced (Continued) Field/Option Description The Auto Gain Control (AGC) mechanism regulates audio noise and volume by balancing the received signal to all participants. AGC can be applied to all...
Page 94 Reservation Template, depending on the conference definition mode. 2-66 Description Click this button to configure QoS for this participant. For details see MGC Manager User's Guide Volume I, Chapter 4, “Quality of Service for IP Participants, page 4-124. For internal use only.
Page 95: Dialing-In From An H.323 Endpoint
IP:172.22.138.148 Figure 2-4: H.323 Participant simple dial-in using the IP Card address In this dial-in mode, the MGC Manager operator must manage the system resources by distributing the participant connections between the cards. This is done by giving the IP address of the appropriate H.323 card to each of the participants.
Page 96: H.323 Advanced Dial-In
For Gatekeeper functionality and interoperability see the Administrator’s Guide, Chapter 3, Defining a H.323 Network Service. The MGC Manager determines the conference to which the participant is assigned according to the participant’s alias or IP address defined for the participant in the conference.
Page 97 The Gatekeeper behavior is dependent on the type of Gatekeeper service chosen in the Service Mode field (IP Network Service Properties - H.323 dialog box). Currently, only Polycom, RadVision and VCON MXM Gatekeepers are known to support the Network Service Prefix option. Gatekeepers of other manufacturers may encounter problems while defining such a conference.
Page 98: Listing Participants
Chapter 2 - Defining Standard Audio Only Conferences and Reservations Listing Participants You can view the updated list of participants in the On Going Conference list, in the Browser, Status and Monitor panes. If Dial-Out Manually was selected in the Conference Properties dialog •...
Page 99: Monitoring On Going Conferences
Monitoring On Going Conferences You can monitor On Going Conferences and perform various operations while conferences are running. Three levels of monitoring are available with the MGC Manager: • General Monitoring - You can monitor the general status of all On Going Conferences and their participants in the MGC Manager main window.
Page 100: General Monitoring
WebCommander application. You can use the MGC Manager to monitor both unattended and attended conferences. Participants in unattended conferences usually connect to a conference without the operator’s assistance. In an unattended conference with an assigned IVR Service, operations are performed using DTMF codes and/or are managed by the chairperson of the conference.
Page 101: Listing On Going Conferences In The Status Pane
Click the On Going Conferences icon. A list of On Going conferences is displayed in the Status pane. In the Status pane, the conference parameters are displayed: The following conference parameters are listed in the Status table: MGC Manager User’s Guide - VoicePlus Edition...
Page 102 Chapter 3 - Monitoring On Going Conferences Table 3-1: On Going Conference Status - Parameters Column Name Name Status Connection Starts At End Time Connected Dial-In Number Join Conference Entry Password Chairperson Password Description The name of the On Going Conference and an icon indicating the conference type and status.
Page 103: General Conference And Participant Monitoring
Monitoring the Conference and Participant Status To view the status of conference participants in the Status pane: In the Browser pane, expand the On Going Conferences tree. MGC Manager User’s Guide - VoicePlus Edition Description The unique-per-MCU Conference Numeric ID as assigned by the operator or the system.
Page 104 Chapter 3 - Monitoring On Going Conferences Click the icon of the conference whose participants to display in the Status pane. To display the status of conference participants in the Monitor pane: In the Browser pane, expand the On Going Conferences list. Right-click the icon of the conference to monitor, and then click Monitor to view all the conference participants in the monitor pane.
Page 105 Conference Indicators Audio Only conference Operator Conference MGC Manager User’s Guide - VoicePlus Edition Description This type of conference can be run on an Audio Only MCU (Voice Plus) or on a unified MCU. Audio only. Allows the operator and...
Page 106 Chapter 3 - Monitoring On Going Conferences Table 3-2: On Going Conference - Monitor Pane Columns (Continued) Column Name Name (cont.) Icon Indication Description End-of- Indicates that the conference is conference about to end. alert Faulty audio An exclamation point next to the conference conference icon indicates that the conference has a problem and...
Page 107 Disconnected participant (Gray) Faulty connected participant Recording port MGC Manager User’s Guide - VoicePlus Edition Description The participant defined as the MGC Manager Operator. The operator manages an On Going Conference, connects and disconnects participants, moves participants between conferences, assists participants, and more.
Page 108 Chapter 3 - Monitoring On Going Conferences Table 3-2: On Going Conference - Monitor Pane Columns (Continued) Column Name Status Connection 3-10 Icon Indication Description Displays additional information about On Going Conferences, their participants, and the number of connected participants. A change in participant status (usually in attended conferences) is also displayed in the Status pane.
Page 109 Disconnected (Gray) Connecting Stand By Waiting for Dial-in MGC Manager User’s Guide - VoicePlus Edition Description Only one participant is defined, or only one of the defined participants is connected. The resources currently installed in the MCU, such as audio cards,...
Page 110 Chapter 3 - Monitoring On Going Conferences Table 3-2: On Going Conference - Monitor Pane Columns (Continued) Column Name Connection (cont.) Network ISDN/T1- CAS, H.323 or SIP Participant Numbers\ IP Address\ SIP Address Connection Type 3-12 Icon Indication Description Partial The connection process is not yet connection complete.
Page 111 L indicates the MCU status. A dash “– “indicates that there is no sync loss problem, while numbers indicate the number of times that the sync loss problem occurred at the remote or the local site. MGC Manager User’s Guide - VoicePlus Edition Description 3-13...
Page 112 Chapter 3 - Monitoring On Going Conferences Table 3-2: On Going Conference - Monitor Pane Columns (Continued) Column Name Disconnec- tion Cause Q&A Position Q&A Waiting Time Last Vote Conference Name 3-14 Icon Indication Description Displays the disconnection cause for a participant who is disconnected from the conference.
Page 113: Additional Participant Statuses
Usually this means that the operator is requested to join the conference. The participant was placed on hold - is not currently taking part in any conference. While on hold, the participant hears background music. MGC Manager User’s Guide - VoicePlus Edition 3-15...
Page 114: Participant's Audio Status
Chapter 3 - Monitoring On Going Conferences Participant’s Audio Status Table 3-4 lists icons that indicate the current audio status of the participant. Table 3-4: Participant Audio Status Icons Icon (Green) (Gray) 3-16 Description The audio channel of the participant is connected. The audio channel is disconnected.
Page 115: Monitor Filter
To display only the filtered participants in the Monitor pane: Expand the On Going Conferences list. Right-click the icon of the conference whose participants you want to monitor, and then click Monitor Filter. The Participant Monitoring Filter dialog box opens. MGC Manager User’s Guide - VoicePlus Edition 3-17...
Page 116 Chapter 3 - Monitoring On Going Conferences By default, all check boxes are selected to monitor all participants who require the operator’s attention. Clear the check boxes to indicate the participant statuses that you do not want to monitor. You can request to monitor any or all options.
Page 117: Automatic Monitoring Of Conferences
In addition to the filtering feature, you can configure the system to automatically monitor all the conferences according to the last Monitoring Filter that was set for any conference in the MGC Manager. When this feature is enabled, the system automatically displays all the conferences and all the participants that require the operator’s attention to the Monitor pane in the...
Page 118 DTMF input device using the appropriate DTMF codes. However, because of the mode, these operations or status changes are not displayed in the MGC Manager Monitor pane. Only conference statuses are indicated by special Secure mode icons.
Page 119: Audio Tones
The x value is defined during the conference setup. If Roll Call is enabled, the system plays the special audio message: “The conference is about to end”. MGC Manager User’s Guide - VoicePlus Edition 3-21...
Page 120: Noisy Line Detection Mechanism And Automatic Muting
Chapter 3 - Monitoring On Going Conferences Noisy Line Detection Mechanism and Automatic Muting Noisy Line Detection Mechanism analyzes the participant’s line signal in order to detect a noisy line and notify the operator. Noise on a participant’s line can be caused by background noise, faulty equipment and noises emanating from the line itself.
Page 121: Participants Queue
To view the parameters of an On Going Conference: In the Status pane, Browser pane or Monitor pane, right-click the icon of the conference and then click Properties. The Conference Properties – General dialog box opens. MGC Manager User’s Guide - VoicePlus Edition 3-23...
Page 122 Chapter 3 - Monitoring On Going Conferences In an On Going Conference, two new tabs appear in the Conference Properties dialog box that were not applicable during the conference definition: — — You can view the conference general parameters and, if remarks have been entered, review the remarks history.
Page 123 Table 3-2 on page 3-7. Recording If a recording port was defined for the conference, displays the name of the participant (port). The recording port is used to connect to a recording device. MGC Manager User’s Guide - VoicePlus Edition 3-25...
Page 124 Chapter 3 - Monitoring On Going Conferences Table 3-7: Conference Properties - Ongoing State (Continued) Field/Option Audio Source Exclusive Speaker Click the Meet Me Per Conf tab to view the ISDN dial-in number and which H323 prefix (if there are IP participants) was configured for the conference.
Page 125: Participant Level Monitoring
For a detailed description of participant properties that can be modified during a conference, see Chapter 4, “Participant Level Operations” on page 4-5. MGC Manager User’s Guide - VoicePlus Edition 3-27...
Page 126: Monitoring Isdn/Telephone Participants
Chapter 3 - Monitoring On Going Conferences Monitoring ISDN/Telephone Participants To view the ISDN participant's properties during a conference: In the participants list in the Status pane, the Browser pane or the Monitor pane, double-click the participant icon. — — The Participant's Properties - Identification dialog box opens.
Page 127 For more details on the Identification and Advanced tabs, see Chapter 2, “ISDN/PSTN/T1-CAS Participant Definition” on page 2-51. To obtain information regarding the participant's connection status, click the Connection Info1 tab. MGC Manager User’s Guide - VoicePlus Edition 3-29...
Page 128 Chapter 3 - Monitoring On Going Conferences The Participant Properties - Connection Info1 dialog box opens. The following information is displayed for the connected participant: Table 3-9: ISDN Participant Properties - Connection Info1 Field/Option Participant State Disconnect/ Reconnect Channels Status 3-30 Description The current connection status of the participant.
Page 129 To view general information regarding the participant connection and to mute or unmute the participant's audio channel, click the Connection Info2 tab. MGC Manager User’s Guide - VoicePlus Edition Participant Phone # – In a dial-in connection, indicates the participant's CLI (Calling Line Identification) as identified by the MCU.
Page 130 Chapter 3 - Monitoring On Going Conferences The Participant Properties - Connection Info2 dialog box opens. The following information is displayed for the connected participant: Table 3-10: ISDN Participant Properties - Connection Info2 Field/Option Connection Time Disconnection Time Connection Retries Left 3-32 Description The date and time the participant connected to the...
Page 131 If required, modify the following parameters: mute the participant by checking the — To view the MCU resources used to handle the participant, click the Resource Details tab. MGC Manager User’s Guide - VoicePlus Edition Mute (By Operator) button. 3-33...
Page 132 Chapter 3 - Monitoring On Going Conferences The Participant Properties - Resource Details dialog box opens. The following information is displayed for the connected participant: Table 3-11: ISDN Participant Properties - Resource Details Field/Option Resource Details Displays information about MCU modules used to handle the participant. The following parameters are displayed: 3-34 Description...
Page 133 MGC Manager User’s Guide - VoicePlus Edition Table 3-11: ISDN Participant Properties - Resource Details (Continued) Field/Option Description Resource Type The type of the conference resource installed in the MCU: • MUX - The MUX card. Not relevant to Audio Only participant.
Page 134 Chapter 3 - Monitoring On Going Conferences Table 3-11: ISDN Participant Properties - Resource Details (Continued) Field/Option Allocated Connection ID If the participant is disconnected from the conference, click the Disconnection Cause tab to display the cause. The Participant Properties - Disconnection Cause dialog box opens. 3-36 Description Indicates whether the Network card installed in the MCU...
Page 135 MGC Manager User’s Guide - VoicePlus Edition The following information is displayed for the disconnected participant: Table 3-12: ISDN Participant Properties - Disconnection Cause Field/Option Description Call Lists the reasons for participant's disconnection: Disconnection • Operator Disconnect – The participant was Reason disconnected from the conference by the operator.
Page 136: Checking The Status Of Voip Participants
Chapter 3 - Monitoring On Going Conferences Checking the Status of VoIP Participants The various properties of a VoIP (H.323 or SIP) participant can be viewed using the same method used to display the ISDN participant properties. In addition to the Identification, Advanced, Connection Info1, Connection Info2, Disconnection Cause and Resource Details, the H.245 tab is included for H.323 participants and the corresponding SDP tab is included for SIP participants.
Page 137 On Going Audio Conferences” on page 2-14. Click the Connection Info1 tab. The Participant Properties - Connection Info1 dialog box opens. To view detailed connection information per channel, expand the dialog box, by clicking Channel Info. MGC Manager User’s Guide - VoicePlus Edition 3-39...
Page 138 Chapter 3 - Monitoring On Going Conferences The Channel Info pane opens. The following information is displayed in the expanded tab: Table 3-14: VoIP Participant Properties - Connection Info1 Field/Option Participant State Disconnect/ Reconnect Channels Status Sync Counters Status 3-40 Description The current connection status of the participant.
Page 139 Note: The displayed information varies according to the properties of the selected channel. If required, modify the following parameters: disconnect the connected participant. — Click the Connection Info2 tab. The Participant Properties - Connection Info2 dialog box opens. MGC Manager User’s Guide - VoicePlus Edition 3-41...
Page 140 Chapter 3 - Monitoring On Going Conferences The following information is displayed for a connected participant: Table 3-15: VoIP Participant Properties - Connection Info2 Field/Option Connection Time Disconnection Time Connection Retries Left Mute (By Operator) Mute (By Participant) Mute (By MCU) Gatekeeper Status Requested...
Page 141 Click the H.245, or SDP tab for SIP participants, tab to view the capabilities exchange results between the participant (endpoint) and the conference (MCU). It is a monitoring-only tab. The Participant Properties – H245 tab opens. MGC Manager User’s Guide - VoicePlus Edition 3-43...
Page 142 Chapter 3 - Monitoring On Going Conferences The following information is displayed for a connected participant: Table 3-16: VoIP Participant Properties - H245 Field/Option Remote Capabilities Remote Communication Mode Local Communication Mode In this tab, you cannot modify information. Click the Resource Details tab to view the MCU resources allocated to the participant.
Page 143 H323 Failure - Participant’s failure to connect to the conference is caused by the MCU H.323 card. Cause Describes the cause of disconnection according to the category indicated in the Call Disconnection Reason. MGC Manager User’s Guide - VoicePlus Edition 3-45...
Page 144 Chapter 3 - Monitoring On Going Conferences Table 3-17: VoIP Participant Properties - Disconnection Cause (Continued) Field/Option Video Disconnection Reason Cause Possible Solution 3-46 Description (0) Lists the disconnection cause categories for video conferences that you can monitor in Audio Look and Feel.
Page 145: Operations Performed During On Going Conferences
Operations Performed During On Going Conferences During an On Going Conference, the MGC Manager operator can perform many management tasks at the conference level or at the participant level. Operations at the participant level affect individual connections, while those at the conference level affect several or all participants of the conference.
Page 146: Management Functions Overview
Chapter 4 - Operations Performed During On Going Conferences Management Functions Overview The MGC Manager operator performs different roles during attended and unattended conferences. Attended Conferences On Going attended conferences require an active Operator conference to run on the same MCU as the attended conference. In attended conferences, participants accessing an Entry Queue or an IVR queue are moved to the Participants Queue where they wait for the operator to assist them.
Page 147: Participant And Conference Level Operations
• Control the participant's listening and broadcasting volume • Mute or un-mute a participant • Modify user defined parameters for the participant (MGC Manager only) • Move a participant to an operator conference (attended conference only) • • Move a participant to the home conference (attended conference only) •...
Page 148 Chapter 4 - Operations Performed During On Going Conferences • Change the conference duration while in session • End a conference before its scheduled termination time • Reschedule a conference reservation Send conference details to a file, printer or clipboard •...
Page 149: Participant Level Operations
(#) at the end of the dial string. If it does, modify the properties of the disconnected participant and then try again to connect. MGC Manager User’s Guide - VoicePlus Edition...
Page 150: Changing Participant Connection Types (Dial-In/Dial-Out)
Chapter 4 - Operations Performed During On Going Conferences For a description of all the participants’ connection status indications and icons, see Table 3-2: On Going Conference - Monitor Pane Columns, page 3-7. Changing Participant Connection Types (Dial-In/Dial-Out) You can change the connection type used by the participant to connect to the conference.
Page 151: Disconnecting Participants From Conferences
The participant status and icon change to Disconnected in the Connection column. To reconnect a disconnected participant, right-click the participant icon, and then click Connect Participant. MGC Manager User’s Guide - VoicePlus Edition...
Page 152: Naming Undefined Dial-In Participants
Naming Undefined Dial-in Participants The MGC Manager automatically assigns names to all dial-in participants who were not defined prior to the start of the conference (undefined participants) once they connect to the conference. This default name is derived from the conference name and a sequential number.
Page 153 In the Name field, type the participant’s new name. Click OK. The participant name is updated in the Browser, Monitor and Status panes. This name will also be saved to the CDR (Call Detail Record) file. MGC Manager User’s Guide - VoicePlus Edition...
Page 154: Changing The Disconnected Participant's Properties
Chapter 4 - Operations Performed During On Going Conferences Changing the Disconnected Participant’s Properties You can change several properties of a disconnected participant, for example before reconnecting that participant. These modifications can be performed in the Participant Properties dialog box. Name - Modify the participant’s name to correctly display it in the •...
Page 155: Moving A Participant From One Conference To Another
Drag the icon of participant from the home conference and drop it on the target conference icon. To move participants using the right-click menu: In the Browser pane, expand the participant list of the source conference. MGC Manager User’s Guide - VoicePlus Edition 4-11...
Page 156: Designating An Exclusive Speaker
Chapter 4 - Operations Performed During On Going Conferences Right-click the icon of the participant to move, click Move Participant to open the list of active conferences, and then click the name of the destination conference. The participant is transferred to the selected destination conference. Designating an Exclusive Speaker During On Going Conferences, you can designate one participant as the conference lecturer/speaker, while all other participants are automatically...
Page 157: Changing Participant's Status To Conference Chairperson
To change a participant’s status to conference chairperson: • In the Browser, Monitor or Status pane, right-click the participant's icon and then click Change to Chairperson. MGC Manager User’s Guide - VoicePlus Edition is displayed in the Audio column in the is displayed in 4-13...
Page 158 Chapter 4 - Operations Performed During On Going Conferences The selected participant becomes the conference chairperson, and the icon changes accordingly. To revert the chairperson’s status to regular participant: In the Monitor or Status pane, right-click the chairperson's icon and then •...
Page 159: Designating A Vip Participant
Select the VIP check box to assign the new status to the participant, and then click OK. The selected participant becomes a VIP in the On Going conference. The other participant’s properties are unchanged. MGC Manager User’s Guide - VoicePlus Edition icon. 4-15...
Page 160: Adjusting Participant's Broadcasting And Listening Volume
Chapter 4 - Operations Performed During On Going Conferences To revert the VIP status to regular participant: In the Participant's Properties - Identification dialog box, clear the VIP • check box, and then click OK. The selected participant’s VIP status is revoked. Adjusting Participant’s Broadcasting and Listening Volume The broadcasting and listening volume of the participant's audio transmission can be changed during an On Going Conference.
Page 161: Muting And Unmuting Participant's Audio
You can mute a participant's audio from the participant's right-click menu or in the Participant Properties dialog box. MGC Manager User’s Guide - VoicePlus Edition The Volume scale is between 1 to 10, where 1 is the lowest and 10 is the highest.
Page 162 Chapter 4 - Operations Performed During On Going Conferences To mute/un-mute participant’s audio: Using the participant right-click menu: • 4-18 In the Browse, Monitor or Status pane, right-click the participant's icon, and then click Mute Audio. The menu option changes to Un-mute Audio and the status of the audio channel in the Audio column in the Status and Monitor panes changes to “Mute Audio”.
Page 163 Participant icon appears in the Audio column in the Monitor and Status panes. To un-mute the audio using this method, clear the Mute (By Operator) Audio check box. MGC Manager User’s Guide - VoicePlus Edition IP Participant Connection Info2 Properties 4-19...
Page 164: Enabling/Disabling Auto Gain Control (Agc)
Chapter 4 - Operations Performed During On Going Conferences Enabling/Disabling Auto Gain Control (AGC) Endpoints and phones vary in the types of source noise and volume they produce. The Auto Gain Control (AGC) mechanism balances noise and volume of the received audio signals, for conference participants. AGC is applied to all incoming audio streams before mixing, and dynamically changes the amplification of the input signal to provide a constant output amplitude.
Page 165: Modifying The Participant's User Defined Properties
Participant Properties dialog box to include them, and you can also modify their titles. This is done in the Database Manager application. For more details about changing the User Defined fields, see MGC Manager User’s Guide Vol. I. Chapter 6, “Operations Performed During On Going Conferences”...
Page 166: Conference Level Operations
Chapter 4 - Operations Performed During On Going Conferences Conference Level Operations Adding New Participants to a Conference Occasionally you may be required to add a defined participant after a conference has begun. To do this, you can use one of the following methods •...
Page 167 New Participant button The Participant Properties dialog box opens. Repeat the steps b and c of the previous procedure. From the Conference Properties dialog box: • MGC Manager User’s Guide - VoicePlus Edition on the Conference toolbar. 4-23...
Page 168 Chapter 4 - Operations Performed During On Going Conferences 4-24 Expand the On Going Conferences list, right-click the icon of the conference to which to add the participant, and then click Properties. The Conference Properties dialog box opens. Click the Participants tab. The Conference Properties –...
Page 169 Right-click the icon of the participant to copy, and then click Copy Participant. Right-click the conference/reservation icon to which to copy the participant, and then click Paste Participant. The participant’s details are copied to the selected conference/reservation under the same name. MGC Manager User’s Guide - VoicePlus Edition 4-25...
Page 170 Open the Reservation in Database window or Participants in Database window, as described in the MGC Manager User’s Guide, Volume II. Expand the Groups tree. In the Reservations in Database window, locate the Reservation template containing the participant that you wish to copy.
Page 171 The Participant - Properties dialog box opens. Type the new name for the participant, and then click OK. The participant is copied under the new name to the On Going Conference, reservation or Reservation template. MGC Manager User’s Guide - VoicePlus Edition 4-27...
Page 172: Muting Dial-In Participants Upon Connection
Chapter 4 - Operations Performed During On Going Conferences Muting Dial-In Participants Upon Connection You can set a conference to automatically mute all dial-in participants who were not defined before or during the On Going Conference. You can enable this option when defining a conference/reservation, or during an On Going Conference by the following methods: From the conference right-click menu •...
Page 173 Participants remain muted until you manually unmute them. To cancel the Mute “Meet Me” Parties feature: Expand the On Going Conferences list. Right-click the conference icon and click Un-mute ‘Meet Me’ Parties. MGC Manager User’s Guide - VoicePlus Edition in the Audio 4-29...
Page 174: Adding Remarks During An On Going Conference
Chapter 4 - Operations Performed During On Going Conferences Adding Remarks During an On Going Conference In the Conference Properties - General dialog box, you can add and save any text (for example conference information or a comment) during the conference setup or during the On Going Conference in the Remarks section.
Page 175: Locking And Unlocking A Conference
Conference - Properties dialog box. Alternatively, chairpersons can lock or unlock a conference from their endpoint using the appropriate DTMF code. The default code is #7 for locking; *7 for unlocking. MGC Manager User’s Guide - VoicePlus Edition 4-31...
Page 176 Chapter 4 - Operations Performed During On Going Conferences To lock and unlock an On Going Conference: Using the Conference right-click menu: • To unlock a locked conference, expand the On Going Conferences list, right- click the icon of the conference to unlock, and then click Unlock Conference.
Page 177 Meeting Room conference type. In the On Going Conference Properties dialog box, click the Settings tab. If required, in the General Settings section, click the Advanced button. MGC Manager User’s Guide - VoicePlus Edition and the Lock button on the 4-33...
Page 178 Chapter 4 - Operations Performed During On Going Conferences To unlock a conference, repeat steps a and b then clear the Conference Lock check box, use the conference toolbar button or the right click menu. The conference reverts to the unlocked state and its status and indicators in the Monitor and Status panes are updated accordingly.
Page 179: Managing Question-And-Answer Sessions
Q&A queue. Participants queue in the order in which they have requested to ask a question. You can also place participants in the Q&A queue from the MGC Manager application using the Q&A toolbar. Once the participant is in the Q&A queue, you can select them to ask the question or let the next participant in line ask the question.
Page 180: Adding Questioners To The Q&A Queues
Chapter 4 - Operations Performed During On Going Conferences The Q&A toolbar contains the following buttons: Table 4-1: Q&A Toolbar Buttons Function Clear QA Next Questioner Add Participant to Q&A Remove Participant from Q&A Move participant to first position in Q&A Move participant to last position in Q&A View All Q&A...
Page 181 MGC Manager User’s Guide - VoicePlus Edition • Questioners can also be added to the queue manually from the MGC Manager application. In the Browser, Status or Monitor panes, right-click the icon of the participant to add to the queue.
Page 182 Chapter 4 - Operations Performed During On Going Conferences In addition, the Monitor table displays detailed information. — — Note that in the above figure, the Q&A columns were moved to the left. By default, these columns are located on the right of the Monitor pane and you need to use the scrolling arrows to display them.
Page 183: Changing Participant's Position In Q&A Queue
Q&A queue — Allowing Participant Questions Participants in the Q&A queue can ask a question after the permission is granted to them by the conference chairperson or the operator. MGC Manager User’s Guide - VoicePlus Edition 4-39...
Page 184: Ending Participant Questions
Chapter 4 - Operations Performed During On Going Conferences • The operator clicks the Next Questioner button in the Q&A toolbar. If the participant is muted, the operator must first unmute the participant. The operator selects the participant to ask the question and clicks the •...
Page 185: Removing Participants From The Q&A Queue
Q&A session. In that case, all the participants currently waiting in the Q&A queue are removed from the queue and they will not be able to ask questions in this session. MGC Manager User’s Guide - VoicePlus Edition 4-41...
Page 186: Managing Voting Sessions
Chapter 4 - Operations Performed During On Going Conferences To end the Q&A session and clear the queue: The Q&A session can be ended by either the operator or the chairperson. The operator clicks the Clear QA button • The chairperson enters the appropriate DTMF code (the default code is •...
Page 187: Conducting A Voting Session
Conducting a Voting Session The operator or the chairperson manages the voting session. To manage a voting session conference: In the Browser or Monitor panes, right-click the conference icon, and then click Voting. MGC Manager User’s Guide - VoicePlus Edition 4-43...
Page 188 Chapter 4 - Operations Performed During On Going Conferences The Voting dialog box opens. You can now configure the settings for the voting session. Voting settings The Voting dialog box information is organized in these sections: — — The Command buttons let you select optional operations. 4-44 Command buttons Voting Settings - where you define the voting session parameters.
Page 189 *81). Participants enter their vote by pressing the appropriate code assigned to each choice. You can start or cancel a voting session by clicking the Enable/Cancel Voting button on the Conference toolbar. MGC Manager User’s Guide - VoicePlus Edition 4-45...
Page 190 Chapter 4 - Operations Performed During On Going Conferences The voting results are shown in the Voting Results section. The following information is displayed in the Voting Results pane: Table 4-3: Voting Results Parameters Field/Option Number of Participants Number of Voters Show results as percentage with reference to:...
Page 191: Viewing And Saving Voting Results
To view voting results: Click Details Results to display the full information about the results of the voting session. The Voting Details window opens. For each option, the system displays the total number of votes. MGC Manager User’s Guide - VoicePlus Edition 4-47...
Page 192 Chapter 4 - Operations Performed During On Going Conferences — — Click OK to close the Voting Details window. To save the voting results file: In the Voting window, click the Save Results button to save the results to a text file. The Save As dialog box opens.
Page 193: Placing A Conference On Hold
When the conference is placed on hold, the Conference On Hold icon displayed in the Status column in the Monitor and Status panes and the Release On Hold Conference button toolbar. MGC Manager User’s Guide - VoicePlus Edition Pension Plan ------------- Q. Existing Pension Plan (3 Votes)
Page 194 Chapter 4 - Operations Performed During On Going Conferences All connected participants hear background music until the conference is reinstated. When the conference is reinstated, all the conference statuses and icons are updated accordingly. To place an On Going Conference On Hold: Using the Conference right-click menu: •...
Page 195 If required, click the Advanced button. In the General Settings pane, select On Hold, then click OK. The dialog box closes. To release the conference, repeat steps a and b, then clear the On Hold check box. MGC Manager User’s Guide - VoicePlus Edition 4-51...
Page 196: Modifying Conference General Parameters
Chapter 4 - Operations Performed During On Going Conferences Modifying Conference General Parameters During an On Going Conference, you can modify the following parameters The conference Billing Code • General Information about the conference in the User Defined fields • The conference and chairperson passwords •...
Page 197: Changing The Conference Duration
Modify the conference Ending Time. Click OK to apply the settings. The Conference Properties dialog box closes. The time format is derived from the Operating System time format defined in the Regional Settings. MGC Manager User’s Guide - VoicePlus Edition 4-53...
Page 198: Ending A Conference Before Its Scheduled Termination Time
Chapter 4 - Operations Performed During On Going Conferences Ending a Conference before its Scheduled Termination Time You can manually end the conference before its scheduled end time. Usually, this option is used when all the participants disconnected from the conference, or if the meeting organizer has requested it.
Page 199: Rescheduling Conference Reservations
To reschedule a conference reservation: Expand the current Reservations tree. Right-click the Reservations icon and then click Properties. The Reservation Properties dialog box opens. Click the Scheduler tab. MGC Manager User’s Guide - VoicePlus Edition 4-55...
Page 200: Deleting Recurring Reservations
Chapter 4 - Operations Performed During On Going Conferences Select a different Starting Date and Starting Time, as required. To start the conference immediately, change the date to the current date and the starting time to the current time. Click OK. The Conference Properties dialog box closes.
Page 201 Right-click the Reservations icon, click Delete All Reservation Recurrences, and then select the Reservation whose occurrences to delete. A confirmation box opens. Click Yes to delete all recurring reservations. All the selected Recurrent Reservations are removed. MGC Manager User’s Guide - VoicePlus Edition 4-57...
Page 202: Printing Conference Data
Chapter 4 - Operations Performed During On Going Conferences Printing Conference Data Once a reservation is made, the system allocates the appropriate resources to the conference. You can print this data, such as the conference name, ID, start time, duration, line rate, or the participant parameters - to a printer, file or clipboard (to be used by other applications).
Page 203 Save the conference data to a text file in the desired directory. The system assigns the conference name as the default file name. Select the destination folder, enter the required file name, then click OK. MGC Manager User’s Guide - VoicePlus Edition 4-59...
Page 204 Chapter 4 - Operations Performed During On Going Conferences — — Following is a sample of Reservation or Conference information. The first section lists the Reservation general parameters and the second section lists the participant’s parameters. Operator Data ------------- Operator Name - Lynne Reservation Data ---------------- Reservation Name - Demo...
Page 205 Define the printing options and save the output as described in steps 3, 4, and 5 on page 4-59. If File is selected as the printing destination, the data of all the conferences are printed to the same text file. MGC Manager User’s Guide - VoicePlus Edition 4-61...
Page 206: Managing Conferences Using Dtmf Codes
Chapter 4 - Operations Performed During On Going Conferences Managing Conferences Using DTMF Codes Participants and chairpersons can manage their On Going Conferences from their endpoints, using the touch-tone signals (DTMF codes). DTMF Guidelines Participants can perform various operations using DTMF codes only if •...
Page 207 Start voting session To vote, press: star, eight, one. Stop voting session To end a voting session and get the results, press: pound, eight, one. MGC Manager User’s Guide - VoicePlus Edition DTMF Code Permission Chairperson Chairperson...
Page 208 Chapter 4 - Operations Performed During On Going Conferences Table 4-4: DTMF Operations Performed During Conference (Continued) DTMF Function and Message New voting session To start a new voting session, press: star, eight, one. Cancel voting session To cancel the voting session, press: pound, eight, one.
Page 209 To decrease your volume, press: pound, nine. Increase my listening volume To increase your volume, press: star, seven, six. Decrease my listening volume To decrease your volume, press: pound, seven, six. MGC Manager User’s Guide - VoicePlus Edition DTMF Code # 32 Permission...
Page 210 * To enable this function, a DTMF code must be configured. These operations are listed and defined in the Service - DTMF Codes operations are also available from the MGC Manager application. For a description of the IVR Message Service setup, see Chapter 6, “IVR and Entry Queue Services”.
Page 211 Disable SilenceIT and Unmute Disables the SilenceIT option, unmutes the line of the participant who is placed on hold by the SilenceIT mode and returns the participant to the conference. MGC Manager User’s Guide - VoicePlus Edition DTMF Code Permission...
Page 212: Using Dtmf Codes In Cascading Conferences
If the chairperson uses any other DTMF codes, only the participants in the chairperson’s local conference will be affected. For more information on simple cascading, see the MGC Manager User’s Guide, Volume II, Chapter 1. For a detailed description of H.243 Cascading conferences, see the MGC Manager User’s Guide, Volume II, Chapter 5.
Page 213 In an Entry Queue Access conference, both the conference and chairperson passwords must be unique and cannot be identical to any other conference that is accessed via the Entry Queue. MGC Manager User’s Guide - VoicePlus Edition IVR Message “Press one to change conference password.
Page 214: Request Dtmf Help Menu
Chapter 4 - Operations Performed During On Going Conferences Request DTMF Help Menu Participants in an Audio Only conference can request a playback of the list of all available operations and their assigned DTMF codes. The playback can be initiated by participants or the chairperson at any time during the conference by pressing the appropriate DTMF code.
Page 215: Chairperson Initiated Blast Dial-Out
The DTMF code assigned to blast dial-out operation may be configured in the IVR Message Service - DTMF Codes dialog box. For more details, see Chapter 2. MGC Manager User’s Guide - VoicePlus Edition Disconnect the invitee and continue dialing out to invite other individual by pressing *2 on your touch-tone telephone.
Page 216: Managing Secure Mode Conferences
DTMF codes, such as voting or question-and-answer sessions. These operations will not be displayed in the MGC Manager monitoring panes. Once the chairperson secures or unsecures the conference, an appropriate voice message is played. The voice message is played only if it is configured in the IVR Message Service and if the appropriate audio file has been downloaded to the Audio card.
Page 217 Disable Roll Call Roll Call Review Names Roll Call Stop Review Names MGC Manager User’s Guide - VoicePlus Edition Description Enables the Roll Call feature for the conference. Disabled, the Roll Call feature for the conference. However, participants names are still recorded in case the Roll Call feature will be enabled later, during the conference.
Page 218 Chapter 4 - Operations Performed During On Going Conferences 4-74...
Page 219: Meeting Rooms And Entry Queues
However, Meeting Rooms can be manually terminated at any time by the MGC Manager operator, or by the conference chairperson via the WebCommander or by using the appropriate DTMF code.
Page 220: Entry Queues
Ad Hoc conferencing which enables you to instantly start and connect to multipoint conferences from your endpoint without prior reservation or scheduling. For more details about Ad Hoc conferencing, see MGC Manager User's Guide, Volume II, Chapter 3, “Ad Hoc Conferencing and External Database Authentication”. Entry Queues An Entry Queue is a special routing lobby to which one or several dial-in numbers are assigned.
Page 221 MGC Manager User’s Guide - VoicePlus Edition endpoints are used for conferencing, a separate Entry Queue must be defined to allow participants to maintain high the audio quality. For more information on Entry Queue Service definition, see “Defining a New Audio Only Entry Queue” on page 5-13.
Page 222: Defining A New Audio Only Meeting Room
Chapter 5 - Meeting Rooms and Entry Queues Defining a New Audio Only Meeting Room To define a new Meeting Room: Expand the MCU tree. Right-click the Meeting Rooms icon, and then click New Meeting Room. The Conference Properties - General dialog box opens. The Conference Type is automatically set to Meeting Room and the Meet Me Per Conference option is selected (and cannot be cleared).
Page 223 If the Max Participants option is set to Auto, the number of participants that can connect to the conference is limited by the availability of MCU resources. MGC Manager User’s Guide - VoicePlus Edition...
Page 224 Chapter 5 - Meeting Rooms and Entry Queues Click the Meet Me Per Conf tab. The Meet Me Per Conf dialog box opens. The Meet Me Per Conference option allows participants to connect to a conference by simply dialing a pre-defined conference number. Up to 16 ISDN/PSTN/T1-CAS dial-in numbers (usually one or two phone numbers) can be assigned to the conference.
Page 225 IP (H.323) Network Service. For more details, see “Manually Assigning the H.323 Service Prefix to the Conference” on page 5-10. MGC Manager User’s Guide - VoicePlus Edition button to add dial-in numbers to the ISDN...
Page 226: Manually Assigning Phone Numbers To The Conference
Room is saved on the MCU, is derived from the dial-in numbers defined in the ISDN or T1-CAS Network Service. The phone number assigned by the system can be viewed in the Status pane of the MGC Manager window, or when checking the Meeting Room properties.
Page 227 MGC Manager User’s Guide - VoicePlus Edition The Meet Me Service dialog box opens. Define the following parameters: Table 5-2: Meet Me Service Options Option Description Service Name Enter the name of the ISDN Network Service or the T1-CAS Network Service to be used by participants to connect to the conference exactly as it is defined in the Network Services list (the system is case sensitive).
Page 228: Manually Assigning The H.323 Service Prefix To The Conference
Chapter 5 - Meeting Rooms and Entry Queues Use the same procedures when manually adding and removing T1-CS dial-in numbers. Manually Assigning the H.323 Service Prefix to the Conference To assign the H.323 Service Prefix to the conference: The H.323 Network Service Prefix is part of the dialing string entered by H.323 dial-in participants.
Page 229: Completing The Meeting Room Definition
You can also view the list of Meeting Rooms in the Status pane. This enables you to easily retrieve the Numeric ID, passwords, dial-in numbers and H.323 Network Service Prefix assigned to the Meeting Room. This is especially MGC Manager User’s Guide - VoicePlus Edition Click OK. Active Meeting...
Page 230 Chapter 5 - Meeting Rooms and Entry Queues useful when the dialing parameters were automatically allocated by the system. In the Browser pane, in the MCU tree, click the Meeting Rooms icon. • The Entry Queues and Meeting Rooms are listed in the Status pane. The system displays the dial-in number, entry and Chairperson passwords, conference Numeric ID and the H.323 Network Service prefix of the Meeting Room in the respective columns.
Page 231: Defining A New Audio Only Entry Queue
To define a new Audio Only Entry Queue: Connect to an MCU and expand its tree. If you are not using the Entry Queue Service shipped with the software, and if you have not already done so, define the Entry Queue Service. For more details, see Chapter 6, “Defining a New Entry Queue Message...
Page 232 Chapter 5 - Meeting Rooms and Entry Queues The Entry Queue Properties dialog box opens. Define the following parameters: Table 5-4: Audio Only Entry Queue Properties Field/Option Name 5-14 Description Enter the name of the Entry Queue using up to 80 characters.
Page 233 Select this check box to define an Auto Cascade Entry Queue. Defining an Auto Cascade Entry Queue is part of the setup process to enable automatic cascading of Ad Hoc conferences. For details see the MGC Manager User’s Guide, Volume II, Chapter 3, “Ad Hoc Auto Cascading”. 5-15...
Page 234 When selected, an Ad Hoc conference to be created, based on the Profile that was assigned to the Entry Queue. For a detailed description of Ad Hoc options and definition, see MGC Manager User's Guide, Volume II, Chapter 3, “Ad Hoc Conferencing and External Database Authentication”. Note: •...
Page 235: Enabling Encryption For Entry Queues
If the target conference is not encrypted, and the participant level flag is • set to NO, only non- encrypted participants can join the target conference. MGC Manager User’s Guide - VoicePlus Edition 5-17...
Page 236 Chapter 5 - Meeting Rooms and Entry Queues To manually assign Dial-in numbers to the Entry Queue: The dial-in phone numbers are assigned to the Entry Queue manually by the operator or automatically by the system. These numbers are then communicated to the callers who connect to the conference.
Page 237: Listing Entry Queues
To access the Entry Queue from a PSTN phone/cellular phone or an ISDN endpoint (or Video endpoint connecting as Audio Only) participants can use the dial-in number assigned to the Entry Queue. MGC Manager User’s Guide - VoicePlus Edition Entry Queue 5-19...
Page 238 [H.323 Network Service Prefix][EQ Numeric ID] For example, if the H.323 Network Service prefix is 100, the Entry Queue Numeric ID is 1122, and the Entry Queue name is POLYCOM, the participant dials 1001122 or 100POLYCOM. Upon connection to the Entry Queue, they are routed to the destination conference in the same way as ISDN/PSTN/ T1-CAS participants.
Page 239 MGC Manager User’s Guide - VoicePlus Edition For example, if the Network Service Prefix is 100, the Conference Numeric ID of the Entry Queue is 1122, the Conference Numeric ID of the destination conference is 2241 and the Conference Entry Password is 4444, the dial string will be 1001122##2241##4444#.
Page 240 Chapter 5 - Meeting Rooms and Entry Queues 5-22...
Page 241: Ivr And Entry Queue Services
The IVR Service includes a set of voice prompts that allow support of multiple languages and user-specific voice prompts. This set is activated when a participant connects to the Polycom VoicePlus conferencing system for conference access or when certain events occur during the conference, such as voting sessions, Q&A sessions, requests for Operator...
Page 242: Conference Access
Chapter 6 - IVR and Entry Queue Services Conference Access Dial-in participants can access the conference by using the following connection methods: Directly • By means of the IVR Service • By means of the Entry Queue • Directly No IVR Service is assigned to the conference. The participants dial the conference dial-in number or string and connect directly to the conference.
Page 243: Ivr/Entry Queue Stages
In IVR-enabled conferences, various operations can be performed by the operator or the conference chairperson. These operations are available only when an IVR Service is assigned to the conference. The IVR software module enables the operator to perform the following operations using the MGC Manager application or the MGC WebCommander application.
Page 244 Chapter 6 - IVR and Entry Queue Services Table 6-1: DTMF Enabled Actions and Permissions DTMF Enabled Action Request personal assistance Play the help menu Start and stop recording Adjust the participant’s broadcasting and listening volume Everyone Change the participant’s status to Chairperson Lock or unlock a conference to dial in participants Request assistance for conference Secure or unsecure a conference...
Page 245: Using Roll Call
DTMF code from the endpoint’s input device. When the system plays back the participant names, all conference participants get to hear it using the appropriate DTMF codes. The chairperson can end the Roll Call playback at any time. MGC Manager User’s Guide - VoicePlus Edition...
Page 246: Using Silenceit
Chapter 6 - IVR and Entry Queue Services When a participant leaves or is disconnected from the conference, participants remaining in the conference hear an audio message announcing the name of the participant who has left the conference. Roll Call can be activated during different conference statuses: Conference On Hold •...
Page 247 IVR Message Service, it cannot be activated for the conference. If you enable this option while an IVR Service you selected as the Message Service type is not SilenceIT-enabled, the conference definition will be rejected. MGC Manager User’s Guide - VoicePlus Edition...
Page 248: Ivr Requirements
MGC-50/MGC-100 and is embedded in the MGC-25. Audio File Conversion The MGC Manager is shipped with a set of default audio (*.wav and *.acc) message files in English and Spanish. These files can be used with the default IVR and Entry Queue Message Services installed with the MCU software, or to create new services.
Page 249: Defining Ivr Software Module Properties
The IVR Properties are defined for both IVR Services and Entry Queue Services. To define the IVR Properties: Expand the MCU Configuration tree. Right-click the IVR Msg Services icon and the click Properties. MGC Manager User’s Guide - VoicePlus Edition...
Page 250 Chapter 6 - IVR and Entry Queue Services The IVR Properties dialog box lists the currently defined languages. To add a new language, click the plus The Custom Language dialog box opens. In the New Language field, enter the name of the language to include in the Supported Languages list.
Page 251 Message Type Category Welcome General Welcome Message Message Conference Welcome Message MGC Manager User’s Guide - VoicePlus Edition Description The first message played when the participant connects to the Entry Queue or conference. Played when the participant enters the conference. 6-11...
Page 252 Chapter 6 - IVR and Entry Queue Services Table 6-2: IVR Properties - Message Types by Message Category Message Category Conference Password Conference Chairperson General Operator Assistance Operator Assistance 6-12 Message Type Description Request Password Requests the participant to enter the password required to connect to the conference.
Page 253 MGC Manager User’s Guide - VoicePlus Edition Table 6-2: IVR Properties - Message Types by Message Category Message Message Type Category Operator Disconnection Assistance Message (cont.) Roll Call Download the various Audio files that are played when the Roll Call option is enabled for a conference.
Page 254 (cont.) Conference Id If required, click Download File to download the appropriate audio file to the Polycom MCU memory. The Install File dialog box opens. Click the Browse button to select the audio file (*.aca) to download. The Select Source File dialog box opens.
Page 255 13. Once all the audio files are downloaded to the MCU, close the Add Message File dialog box and return to the IVR Properties dialog box. 14. In the IVR Properties dialog box, click OK. MGC Manager User’s Guide - VoicePlus Edition 6-15...
Page 256: Setting Ivr Message Services
Chapter 6 - IVR and Entry Queue Services Setting IVR Message Services The MGC system is shipped with default IVR Service and audio files. An IVR Message Service contains the audio message set for the menu-driven scripts and music input from an external device (background music). You can create a new IVR Message Service when you want to customize audio messages, or when you want to modify the IVR system behavior.
Page 257 Language for IVR Select the language in which the audio messages and prompts will be heard. The languages are defined in the IVR Properties dialog box. For more details, see page 6-9. MGC Manager User’s Guide - VoicePlus Edition 6-17...
Page 258 Chapter 6 - IVR and Entry Queue Services Table 6-3: IVR Service Properties - Global (Continued) Field/Option External Server Authentication Number of User Input Retries Timeout for User Input DTMF Delimiter 6-18 Description You can configure the IVR Service to use an external database application such as WebOffice or WebCommander to verify participants’...
Page 259 If no file was downloaded for a Message type, click Add Message File to download the appropriate audio file to the MGC unit’s memory. For more details, see page 6-9, Defining IVR Software Module Properties, steps 5-8. MGC Manager User’s Guide - VoicePlus Edition 6-19...
Page 260 Chapter 6 - IVR and Entry Queue Services If you have enabled the Welcome Message option, select the following options and files: Table 6-4: IVR Service Properties - Welcome Message Field/Option General Welcome Message Conference Welcome Message On Hold for Operator Assistance 6-20...
Page 261 Request Chairperson Password Chairperson Password Failure Message Chairperson Identifier MGC Manager User’s Guide - VoicePlus Edition Description Select the message requesting the participants to enter the key that identifies them as the conference chairperson. Select the message that prompts the participant for the chairperson password.
Page 262 Billing Code If no file was downloaded for a Message Type, click Add Message File to download the audio file to the MGC unit’s memory. For more details, see Defining IVR Software Module Properties, page 6-10, steps 5-8. Click Next.
Page 263 The following audio file messages are available: Table 6-6: IVR Service Properties - Conference Password Field/Option Description Request Select the message that prompts the participant for Password the conference password. MGC Manager User’s Guide - VoicePlus Edition 6-23...
Page 264 If no file was downloaded for a Message Type, click Add Message File to download the audio file to the MGC unit’s memory. To see the procedure, see Defining IVR Software Module Properties, page 6-10, steps 5-8. 13. Click Next.
Page 265 MGC Manager User’s Guide - VoicePlus Edition Table 6-7: IVR Service Properties - General Messages Message Type Message Description Lock ON Indicates that the conference is now locked to dial-in participants. This message is played to all the conference participants.
Page 266 Chapter 6 - IVR and Entry Queue Services Table 6-7: IVR Service Properties - General Messages (Continued) Message Type Mute All ON Mute All OFF Chairperson Exit End Time Alert Change Passwords Menu Change Conf Password Change Chairperson Password Confirm Password Change Change...
Page 267 MGC Manager User’s Guide - VoicePlus Edition Table 6-7: IVR Service Properties - General Messages (Continued) Message Type Message Description Chairperson A help menu which is played on chairperson’s request. Help Menu 1 Lists operations that can be performed by the chairperson (and their respective DTMF codes) to participants requesting it.
Page 268 If the appropriate message was not downloaded, you can download it now by clicking Add Message File. For more information, see Defining IVR Software Module Properties, page 6-9, steps 5-8. 16. Click Next. 6-28...
Page 269 If the Operator Assistance option is disabled, select the Message appropriate audio file to be played when the participant fails to enter the correct conference password and is disconnected from the conference. MGC Manager User’s Guide - VoicePlus Edition 6-29...
Page 270 If no file was downloaded for a Message Type, click Add Message File to download the appropriate audio file to the MGC unit’s memory, see page 6-9, Defining IVR Software Module Properties, steps 5-8. 19. Click Next. The Roll Call dialog box opens.
Page 271 “has joined the conference”. Roll Call Exit A voice message added to the playback of the recorded from Conference name stating that the participant has left the conference: “…has left the conference”. MGC Manager User’s Guide - VoicePlus Edition 6-31...
Page 272 Chapter 6 - IVR and Entry Queue Services Table 6-9: IVR Service Properties - Roll Call Messages (Continued) Roll Call Message Roll Call Start Names Review Roll Call End Names Review 23. Click Next. The SilenceIT dialog box opens. SilenceIT is used to automatically mute participant lines that were detected as noisy.
Page 273 The default voice message is: “Press #, 6 at any time to unmute your line.” Note: This message is enabled when the Return to the Conference Muted check box is selected. MGC Manager User’s Guide - VoicePlus Edition 6-33...
Page 274 If no file was downloaded for a Message Type, click Add Message File to download the appropriate audio file to the MGC unit’s memory, see “Defining IVR Software Module Properties” on page 6-9, steps 5-8. 26. Click Next. The DTMF Codes dialog box opens. This dialog box lists the default DTMF codes for the various functions that can be performed during the audio conference by all participants or by the chairperson.
Page 275 In the Permission (right) field, select whether this function may be used by all conference participants or only the chairperson. 29. Click Finish to complete the IVR Service definition. The new IVR Message Service is added to the IVR Services list. MGC Manager User’s Guide - VoicePlus Edition 6-35...
Page 276: Listing Ivr Message Services
Listing IVR Message Services You can list the currently defined IVR Services in the Browser pane of the MGC Manager main window. To list the IVR Message Services: Expand the MCU tree and then expand the MCU Configuration tree to view its options.
Page 277: Setting An Ivr Message Service As Default
Right-click the icon of the IVR Message Service to set as default, and then click Set As Default. The selected IVR Message Service appears in bold (both name and icon) indicating that it is the current default service. MGC Manager User’s Guide - VoicePlus Edition Default IVR Service 6-37...
Page 278: Modifying Ivr Message Service Properties
Chapter 6 - IVR and Entry Queue Services Modifying IVR Message Service Properties You can change one or several properties of a defined IVR Service, at the setup stage. To modify the properties of an IVR Service: List the IVR Services defined in the system. For details, see “Listing IVR Message Services”...
Page 279: Assigning Ivr Services To Conferences
IVR Service. The selected IVR Service (all its properties including Roll Call and SilenceIT, if those are enabled) will be applied to this On Going Conference or Reservation. MGC Manager User’s Guide - VoicePlus Edition 6-39...
Page 280: Defining A New Entry Queue Message Service
Chapter 6 - IVR and Entry Queue Services Defining a New Entry Queue Message Service An Entry Queue Message Service is a subset of an IVR Message Service that is used with Entry Queues. It includes a set of voice prompts that are used to guide the caller to the appropriate conference.
Page 281 IVR system or waits for the Operator’s assistance. Timeout for User Enter the duration in seconds that the system waits for Input input from the participant before it is considered as an input error. MGC Manager User’s Guide - VoicePlus Edition 6-41...
Page 282 Chapter 6 - IVR and Entry Queue Services Table 6-11: Entry Queue Service - Global Parameters (Continued) Option DTMF Delimiter Click Next. The Welcome Message dialog box opens. This dialog box contains a limited set of options that are identical to those defined in the IVR - Welcome Message dialog box.
Page 283 Entry Queue Service, see Defining IVR Software Module Properties, page 6-10, steps 5-8. MGC Manager User’s Guide - VoicePlus Edition Message – to be played when the participant first connects to the conferencing service and enters the Entry Queue.
Page 284 Queue Service is similar to adding messages to the IVR Service. For more information about adding new messages to the Entry Queue Service, see page 6-9, Defining IVR Software Module Properties, steps 5-8. Table 6-13: Entry Queue Properties - Conference ID...
Page 285 Queue Service is similar to adding messages to the IVR Service. For more information about adding new messages to the Entry Queue Service, see page 6-9, Defining IVR Software Module Properties, steps 5-8. MGC Manager User’s Guide - VoicePlus Edition 6-45...
Page 286 Chapter 6 - IVR and Entry Queue Services Table 6-14: IVR Properties - Operator Assistance Messages Field/Option Operator Assistance Indication Message Disconnection Message 12. Select the Enable Operator Assistance on Failure check box to enable operator assistance when the participant fails to correctly access the conference.
Page 287: Assigning Entry Queue Services To An Entry Queue
You can set either an IVR Service or an Entry Queue Service as the default IVR Message Service, but not both. If an IVR Service is selected as default, you must assign an Entry Queue Service here. MGC Manager User’s Guide - VoicePlus Edition 6-47...
Page 288: Connecting To A Conference From An Entry Queue
Chapter 6 - IVR and Entry Queue Services Connecting to a Conference from an Entry Queue When a conference is accessed through an Entry Queue and an IVR Service is assigned to the conference, the connection to the conference is made in two stages.
Page 289: Viewing The Audio Messages Status
Right-click the IVR Services icon, and then click Messages Status. The IVR Messages Status dialog box opens, listing the IVR messages audio files that are currently stored on the Audio+ card, sorted according MGC Manager User’s Guide - VoicePlus Edition Max. Number of Voice Messages in Group 6-49...
Page 290 Chapter 6 - IVR and Entry Queue Services to their duration. The list also displays the file’s name and its download status. The Messages Occupancy pane shows: — — Click Close to exit the dialog box. 6-50 The maximum number of audio messages for each category that can be stored on the Audio+ card, as configured in the “system.cfg”...
Page 291: Printing Ivr/Dtmf Codes
— — — MGC Manager User’s Guide - VoicePlus Edition File - To save the list of DTMF codes to a text file Printer - To print the list of DTMF codes to the default printer Clipboard - To copy the list of DTMF codes to the clipboard for use...
Page 292 (the DTMF name), the second column lists the DTMF string to be used, and the third column lists the required permission. For a full list of IVR messages and their DTMF codes, see MGC Manager User's Guide Vol. I, Chapter 6, “Using DTMF Codes during a Conference”.
Page 293: Default Ivr Prompts And Messages
Leader: Chairperson password request Leader: Chairperson password failure MGC Manager User’s Guide - VoicePlus Edition Message Text “Welcome to Polycom Conferencing.” “You are now being connected to your conference.” “Please enter the conference password. Press the pound key when complete.”...
Page 294 Chapter 6 - IVR and Entry Queue Services Table 6-16: Default IVR Messages (Continued) Message Type Personal code request Personal code failure Press any key General: Conference Secured General: Conference Un- secured General: Wait for chairperson General: First to join General: Indication of a “Mute all but me”...
Page 295 General: Billing “Please enter the Billing code. code request Press the pound key (#) when (during on going complete.” conference) MGC Manager User’s Guide - VoicePlus Edition File Name PINCHANG.ACA NEWPIN.ACA NEWCHAIR.ACA NEWCNFRM.ACA NEWINVLD.ACA NEWOK.ACA LOCKED.ACA UNLOCKED.ACA CUFLOCKD.ACA...
Page 296 Chapter 6 - IVR and Entry Queue Services Table 6-16: Default IVR Messages (Continued) Message Type General: Self mute indication General: Self unmute indication General: Max. number of Conf. participants exceeded General: "Add me to Q&A queue" confirmation General: "Remove me from Q&A queue"...
Page 297 ( • To decrease your volume, press pound (#), 9. • To mute all participants except yourself, press star ( MGC Manager User’s Guide - VoicePlus Edition File Name LDRHP1A.ACA ), 0. LDRHP2.ACA ), 7. ), 9. ), 5.”...
Page 298 Chapter 6 - IVR and Entry Queue Services Table 6-16: Default IVR Messages (Continued) Message Type General: Participant Help menu 6-58 Message Text “The available touch-tone keypad actions are as follows: • To exit this menu press any key. • To request private assistance, press star ( ), 0.
Page 299 8, 1. • To start a new voting session, press star( • To cancel the voting session, press pound (#), 8, 2.” MGC Manager User’s Guide - VoicePlus Edition File Name INVITHP.ACA ), 4. ), 1. ), 2. ), 3.
Page 300 Chapter 6 - IVR and Entry Queue Services Table 6-16: Default IVR Messages (Continued) Message Type Roll Call: User name recording request Roll Call: Playing the recorded name for the user to get confirmation Roll Call: Name recording confirmation Roll Call: Participant’s entry prompt Roll Call:...
Page 301 “To unmute your line at any time, press pound (#), 6.” Unmute reminder SilenceIT: “... line is muted due to a noisy line.” Participant detected as noisy indication to the conference MGC Manager User’s Guide - VoicePlus Edition File Name SLNRTMUT.ACA SLNUNMTR.ACA SLNUNMUT.ACA PARTDET.ACA 6-61...
Page 302 Chapter 6 - IVR and Entry Queue Services 6-62...
Page 303: Attended Conferencing
Attended Conferencing An operator Attended conference is a service designed usually for large conferences and can contain both dial-in and dial-out participants. In many attended conferences, the name and the telephone number of each dial-out participant is given to the operator at the time the reservation is made. For dial-in participants, the Entry Queue used for conference access, or the IVR service assigned to the conference, are set to attended mode.
Page 304 Chapter 7 - Attended Conferencing Attended - In the Attended stage, participants are moved to the Operator conference, where after a short conversation with the participant, the operator moves each participant to the appropriate conference (Home conference) or places them on hold. An Operator conference is a conference, that allows the operator and one participant to talk without disturbing the On Going Conference.
Page 305: Requirements For An Attended Conference
Table 7-1: Attended Conference Entities Entity An ongoing Operator conference MGC Manager User’s Guide - VoicePlus Edition Description An Operator conference is a side conference that enables the operator to assist participants without disturbing the On Going Conferences and without being heard by other conference participants.
Page 306 Chapter 7 - Attended Conferencing Table 7-1: Attended Conference Entities (Continued) Entity IVR Service set to Wait for operator assistance EQ service set for Wait for operator assistance Description The IVR Service assigned to the conference must be set to On Hold for Operator Assistance in the Welcome Message dialog box.
Page 307: Defining An Operator Conference
MCU from the same workstation. To define an On Going Operator conference: Right-click the On Going Conferences icon, and then click New Operator Conference. The Conference Properties – General dialog box opens. MGC Manager User’s Guide - VoicePlus Edition...
Page 308 Chapter 7 - Attended Conferencing The conference type is set to Operator. The name of the On Going Operator Conference or Reservation is taken from the Operator’s login name. This name cannot be modified. No password is required. Only one Operator Conference can be run for each login operator at any time. You can modify the conference duration.
Page 309 On Going Conference. Define the operator as a new participant, or if the operator is already defined in a Participant Template file or in the Participant database, add the operator to the conference. MGC Manager User’s Guide - VoicePlus Edition...
Page 310 To save this conference for future use, copy the conference to a Group in the Reservations database by selecting the Copy Conf. option from the right-click pop-up menu. For more details, see the MGC Manager User’s Guide, Volume II, Chapter 8, “Templates Handling”.
Page 311: Setting The Participants Connection To The Conference To Attended Mode
For a detailed description of the Entry Queue Service definition see Chapter 6, “Defining a New Entry Queue Message Service”. This Entry Queue Service must be assigned to the Entry Queue which will be used for attended dial-in connections to conferences. MGC Manager User’s Guide - VoicePlus Edition...
Page 312: Setting The Conference Connection To Attended Mode
Chapter 7 - Attended Conferencing Setting the Conference Connection to Attended Mode The connection to the conference is set in the IVR Service assigned to the conference by selecting “On-hold for Operators Assistance” in the IVR - Welcome Message dialog box. This IVR Service is then assigned to the conference to which dial-in participants connect and are assisted by the operator.
Page 313 When moving the participant to the destination conference, the next participant waiting in the Participants Queue can be automatically moved to the Operator conference (to the Attended stage) speeding up the operator’s work. MGC Manager User’s Guide - VoicePlus Edition 7-11...
Page 314 Operator conference. When starting the MGC Manager for the first time in a new installation or after upgrading to a higher version, the Participants Queue window is automatically displayed (empty).
Page 315 Main Window and the Templates window. The new placement of the window at the time you close the MGC Manager application is saved for the next time you start MGC Manager - it is displayed in the same location. MGC Manager User’s Guide - VoicePlus Edition...
Page 316 Chapter 7 - Attended Conferencing Participants Queue Toolbar The Participants Queue toolbar is enabled when an Operator Conference is running and a Participant icon or Operator icon is selected. The Participants Queue toolbar contains the following buttons: Table 7-3: Participants Queue Toolbar Buttons Button Participant Queue Filter Toolbar The Participant Queue Filter toolbar options enable displaying the list of...
Page 317 Participants Queue window. You can create a new filter and save it for future use. If you are not already logged in, log into the database. In the MGC Manager window, from the Filter toolbar, in the Filter list select New Filter. MGC Manager User’s Guide - VoicePlus Edition...
Page 318 Chapter 7 - Attended Conferencing Click the Participants Queue Filter button. The Participants Queue Filter dialog box opens. Enter the Filter name to save it in the database for future use. Define the filtering options. You can select from the listed statuses of participants to be monitored or the participants who dialed the indicated dial-in numbers.
Page 319 MGC Manager User’s Guide - VoicePlus Edition You can define the following filtering parameters. Table 7-5: Participants Queue Filter Options Field/Option Description Filter Name Enter the name of the Filter. If you are modifying the parameters of an existing filter, enter a new name to modify the filter name.
Page 320 Chapter 7 - Attended Conferencing Table 7-5: Participants Queue Filter Options (Continued) Field/Option Dial-In Numbers (cont.) 7-18 Description To define the dial-in numbers: 1. Click the plus [+] icon to add a range of dial-in numbers. The Add Dial-in Range dialog box opens.
Page 321 Public filters. Select this check box to save this Filter as a Public Filter for use by all users. When viewing the list of Filters in the Filter list in the MGC Manager Toolbar, Public Filters are labeled Public: [Filter Name].
Page 322 You must be logged into the appropriate databases to use existing, pre-defined filters. For more information on how to log into the database see MGC Manager User's Guide Vol. I, Chapter 3, “Templates Database”.
Page 323 Participants Queue window, double-click the icon of the participant you want to move to the Operator conference. The participant is automatically moved to the Operator conference and the Attended Participant window opens. MGC Manager User’s Guide - VoicePlus Edition Attended participant parameters Operator options...
Page 324 Chapter 7 - Attended Conferencing In the Attended Participant box, enter the participant name, and general information (User Defined fields), change the participant status to VIP and/or chairperson, and modify the listening and broadcasting volumes. In the Operator box, you can modify your listening and broadcasting volumes.
Page 325 The titles of the User Defined fields can be modified in the Database Manager -> Defaults -> User Defined Defaults and loaded to the MGC Manager application. For details of defining the titles see the MGC Manager User’s Guide, Volume II, Chapter 6 “Defaults”.
Page 326 Chapter 7 - Attended Conferencing Table 7-6: Attended Participant Dialog Box Fields (Continued) Field/Option Apply Operator Broadcasting Volume Listening Volume Join End Join Mute/Unmute Audio Conferences Search Value 7-24 Description If you have modified any of the participant volume levels (Broadcasting or Listening), click this button to apply the changes and affect the participant volume.
Page 327 MGC Manager User’s Guide - VoicePlus Edition Table 7-6: Attended Participant Dialog Box Fields (Continued) Field/Option Description Search In Select the list to be used to search for the destination conference according to the Search Value. • Ongoing meetings - the system searches for the destination conference in the list of On Going Conferences running on the connected MCU.
Page 328 Chapter 7 - Attended Conferencing Table 7-6: Attended Participant Dialog Box Fields (Continued) Field/Option Start Meeting Room Actions Auto Attend Next Participant 7-26 Description You can move a participant to a Meeting Room only if the Meeting Room is active. However, the first participant connecting to the Meeting Room cannot be moved from the attended Participants Queue to the Meeting Room unless it is first manually...
Page 329 MGC Manager User’s Guide - VoicePlus Edition Table 7-6: Attended Participant Dialog Box Fields (Continued) Field/Option Description Next By Determines the sort order of the Participants Queue. When the Auto Attend Next Participant is selected, this field determines who is the next participant in line that should be automatically moved to the Operator conference.
Page 330 Chapter 7 - Attended Conferencing Table 7-6: Attended Participant Dialog Box Fields (Continued) Field/Option Include On Hold Participants To Home Conf. /F3 Hold /F4 Move /F5 Next /F6 Close 7-28 Description Select this check box to include participants placed on hold in the list of participants to which the Auto Attend Next Participant option applies.
Page 331 Move button. The participant moves to the selected conference. Alternatively, press the selected shortcut key combination as it appears on the Move button (the default shortcut key is <F5>) or see Chapter 4, MGC Manager User’s Guide - VoicePlus Edition 7-29...
Page 332 Chapter 7 - Attended Conferencing “Moving a Participant from one Conference to Another” for additional options. If the participant’s conference is not running, you can click New • Conference in the Conferences box to start a new conference for the participant, then select the conference and click Move.
Page 333 • Home conference and he/she is the last participant in the Participants Queue, the following message appears: • If the Participants Queue includes only On Hold participants the following message is displayed: MGC Manager User’s Guide - VoicePlus Edition 7-31...
Page 334 Chapter 7 - Attended Conferencing Click Yes to attend a participant that was placed on hold. Click No to leave the participant on hold in the Participants Queue. To place a participant On Hold: In the Attended Participant window, click the Hold button. •...
Page 335 To end the Join state of the operator: In the Operator box of the Attended Participant window, click the End • Join button. The operator returns to the Operator conference. MGC Manager User’s Guide - VoicePlus Edition 7-33...
Page 336 Chapter 7 - Attended Conferencing Managing Attended Participants from the Browser, Status and Monitor Panes The same operations that can be performed in the Participants Queue Window can also be performed when selecting participants in the Browser, Status and Monitor panes, using the following methods: Using the participant right-click menu •...
Page 337 • Browser and Status pane, Participants Queue list Participants Queue window • MGC Manager User’s Guide - VoicePlus Edition 7-35...
Page 338 Chapter 7 - Attended Conferencing Performing Operations using the Right-Click Menu Moving a Participant to the Operator Conference To move a participant to the Operator conference from the On Going Conferences list: In the Browser, Status, or Monitor panes, display the list of participants in the On Going Conference.
Page 339 Using the Move option in the right-click menu: Right-click the icon of the attended participant to be moved to — the Home conference, and then click Move. MGC Manager User’s Guide - VoicePlus Edition is displayed in the Status column of 7-37...
Page 340 Chapter 7 - Attended Conferencing The participant connects to the Home conference and is removed from the Participants Queue and/or the Operator conference. The Attended or Hold icon in the Status column of the Monitor and Status panes disappears. 7-38 A list of conferences appears.
Page 341 Click the name of the Home Conference to which to move the participant. Using the To Home Conference option in the right-click menu: Right-click the icon of the participant to be moved to the Home conference, and then click To Home Conf. MGC Manager User’s Guide - VoicePlus Edition 7-39...
Page 342 Chapter 7 - Attended Conferencing The participant connects to the Home conference and is removed from the Participants Queue and/or the Operator conference. The Attended or Hold icon in the Status column of the Monitor and Status panes disappears. Placing a Participant On Hold A participant can be placed on hold while in the Participants Queue or when participating in an Operator conference.
Page 343 Right-click the icon of the participant to be placed on hold, and then click Hold. The Participant icon changes to Hold in the Status column of the Home conference participants list in the Monitor and Status panes, and in the Participants Queue. MGC Manager User’s Guide - VoicePlus Edition 7-41...
Page 344 Chapter 7 - Attended Conferencing Performing Operations Using the Participants Queue Toolbar You can perform operations using the Participants Queue toolbar from the following panes and lists: • Browser, Status, and Monitor panes, On Going Conferences list Browser and Status panes, Participants Queue list •...
Page 345 <F4> For further details on the individual operations refer to the explanations in the section “Performing Operations using the Right-Click Menu” on page 7-36. MGC Manager User’s Guide - VoicePlus Edition Operation To move the participant to the Operator conference.
Page 346 Chapter 7 - Attended Conferencing Moving a Participant Interactively Standard MS-Windows multiple selection techniques can be used in the following procedure. You can drag and drop a participant to the Operator or Home conference from the following panes and lists: Browser, Status, and Monitor pane, Operator conference list •...
Page 347 Drag the icons of the participants to the Browser pane and drop — them on the Home Conference icon. The selected participants are immediately connected to the conference. MGC Manager User’s Guide - VoicePlus Edition button on the Participants 7-45...
Page 348 Chapter 7 - Attended Conferencing 7-46...
Page 349 Recording The Polycom ReadiRecorder is fully integrated with Polycom’s MGC Manager application and can be accessed by means of the Polycom web interfaces - the WebCommander application, and the product’s own Web site. As a flexible, multi-conference, multi-network solution, the Polycom ReadiRecorder system enables recording and playback of conferences over ISDN/PSTN or IP networks.
Page 350 To access the stored recordings of conferences, the end-user dials the number which was defined in the ReadiRecorder’s Playback Service. Recording and Playback Services are configured on the ReadiRecorder in the MGC Manager application. An additional component required for the Recording and Playback Services is the IVR Message Service.
Page 351 Recording Once the Recording Links are defined on the conferencing MCU, recordings can be started and paused or terminated when needed, by the MGC Manager operator or by the conference chairperson by means of the WebCommander application or over the phone, using DTMF codes. A recording session can be started automatically or at the request of the conference chairperson or the system operator.
Page 352 Manager application, using similar procedures as for installing and configuring an MCU. Assuming that the MGC Manager is already installed on your workstation, you must perform the following tasks to set up the ReadiRecorder side: Install the unit, power it up and perform the required IP configuration.
Page 353 Conferencing MCU Setup Assuming that the MGC Manager is already installed on your workstation, perform the following tasks to set up the MCU for recording: Configure the Recording Link between the conference and the recorder. Configure the recording-related IVR Message Services to be used during recording.
Page 354 Address Install the MGC Manager Start the MGC Manager • Installing the MGC Manager application is mandatory in the workflow only in cases when you are: — installing the application for the first time — updating the software version For detailed information about installing MGC Manager, connecting to the MGC unit, and using the application’s main window, menus and tool-...
Page 355 This description of how to set up the recording functions for conferences explains only the procedures relevant to the ReadiRecorder. For the in-depth description of the entire conference setup procedure, refer to MGC Manager User’s Guide Volume I, Chapter 4.
Page 356 Chapter 8 - Recording • Recording Service – the name of the Recording Service you defined for the ReadiRecorder (for IP Recording Links), and the dial-in number assigned to the Recording Service (for ISDN Recording Links), see the ReadiRecorder Getting Started Guide, “Defining a New Recording & Playback Service”, page 3-38.
Page 357 MGC Manager User’s Guide - VoicePlus Edition Table 8-1: Recording Link Properties Field/Option Description Name Enter the name for the Recording Link. Interface Type Select the type of connection between the Recorder Readi • ISDN • T1-CAS • H.323 User Identifier The identifier that identifies the user.
Page 358 Chapter 8 - Recording Table 8-1: Recording Link Properties (Continued) Field/Option H.323 Service Name Click OK. The link you defined is listed in the MCU Configuration under the Recording Links icon. You can now assign the link to the conferences that you want to record.
Page 359 This step is required only if you are not using the default IVR Service or if your current IVR Service does not include the recording messages. For a full description of the definition of new IVR Services in MGC Manager, refer to the MGC Manager User’s Guide Volume II, Chapter 2. In this context only the procedures relevant to the ReadiRecorder are described.
Page 360 Chapter 8 - Recording In the DTMF Codes dialog box, scroll down the list of messages to the the three recording messages: — — — Optional. To change the default settings for a recording DTMF, select the message from the Name column and modify its DTMF Code or Permission in the boxes below the table.
Page 361 Recording Link can be encrypted. Click the Recording tab. The Conference Properties - Recording dialog box opens. MGC Manager User’s Guide - VoicePlus Edition 8-13...
Page 362 Chapter 8 - Recording In the Recording pane: If you select the manual option, the operator will initiate recording in the MGC Manager (or in the WebCommander) application using the Start Recording will initiate recording by entering the appropriate DTMF key on the phone.
Page 363 Recording with MCU Version 7.05 In a configuration involving MCU v.6.11 or later and MGC Manager v.6 or later, you can record conferences with ReadiRecorder, using the following procedure. Even without the special Recording port or Link available in MGC version 7.0 and 7.1, you can set up recording in MGC version 6 or later for a...
Page 364 Chapter 8 - Recording Click the Advanced tab. In the Participant Properties - Advanced dialog box, these settings are required: — Complete the participant definition and click OK. The defined participant is now saved in the User Template database and listed as the conference participant.
Page 365 • Conferences can be recorded by an operator using the Blast Dial-out feature in MGC Manager, or by a chairperson - from a DTMF-enabled phone. To record a conference, a chairperson must have access to a DTMF-enabled phone and to use the appropriate DTMF code (the default code to start recording is *25).
Page 366 Chapter 8 - Recording A participant functioning as a recording port activates the Prairie recording system. The following information is required to define a recording port: The name of the Network Service defined as a Recording Link • IVR Message Service DTMF “Dial-out” code to be used by the •...
Page 367 MGC Manager User’s Guide - VoicePlus Edition — Extension text prefix (Ext;, ext;, EXT; are permitted) - Code indicating that a string consisting of a series of digits are to be used during dial-up and connection to the Prairie system.
Page 368 Chapter 8 - Recording In the Connection Type field, select Dial-out. In the Participant Phone Numbers field enter Prairie’s phone number. In the Interface Type field, make sure that ISDN is selected. Select the Audio Only check box. Click the Advanced tab. The Participant Properties - Advanced dialog box opens.
Page 369 The chairperson must retrieve the Conference Recording ID, for example 9876543001, and dial the Prairie’s playback dial-in number using the appropriate DTMF code. The playback of the recorded session occurs directly between the endpoint and Prairie’s system. MGC Manager User’s Guide - VoicePlus Edition 8-21...
Page 370 Chapter 8 - Recording Modifying System.cfg This following system.cfg flags are relevant to the ReadiRecorder and should be modified when required. Modifying the system.cfg requires that system reset is performed. Do not reset the system unless absolutely necessary. To modify the ReadiRecorder system.cfg: To access the system.cfg window, right-click the ReadiRecorder icon, •...
Page 371 SINGLE PARTY HEARS MUSIC _32 = 64 AUDIO PLUS External DB ENABLE EXTERNAL ACCESS MGC Manager User’s Guide - VoicePlus Edition Required Description Value No need for background music. Affects the Recorder Readi Messages Status report. The default is the...
Page 372 Table 8-2: ReadiRecorder system.cfg Flags (Continued) Section / Default Flags and Values General PREFERRED PREFERRED SECURED SECURED Recording RECORDING RECORDING RECORDING For more information on system configuration, refer to the MGC Manager Administrator’s Guide. 8-24 = 80 PORT = 443 SECURED PORT PORT MANDATORY PORT...
Page 373 Section / Default Flags and Values Audio Plus SINGLE PARTY HEARS MUSIC General ENABLE DTMF MGC Manager User’s Guide - VoicePlus Edition Required Description Value If recording is configured to start Immediately, that is when the first party joins the conference, this party will not hear the IVR message “The...
Page 374 Chapter 8 - Recording 8-26...
Page 375 Appendix A: Glossary This appendix lists the terms and abbreviations that relate to the MGC functionalities and technologies, and are commonly used in the MGC Manager documentation. Abbreviation/ Term Asynchronous Audio Bridge B8ZS Explanation Alternate Mark Inversion. A T1 line coding format, inverting alternate ones.
Page 376 Appendix A: Glossary Abbreviation/ Term Bandwidth B-Channel Bonding Bps, Kbps Carrier Cascading Conference Explanation Defines the information carrying capacity of a channel. In analog systems, it is the difference between the highest frequency that a channel can carry and the lowest, measured in hertz.
Page 377 DTMF signals can pass through the entire connection to the destination device and therefore are used for remote control after the connection with the MCU is established. MGC Manager User’s Guide - VoicePlus Edition...
Page 378 384 Kbps. This standard is not supported by all codecs. A proprietary Polycom Video compression standard. ITU-T standard that provides improved compression and quality of video images in lower line rate connections and is part of the Highest Common mechanism in Video Switching conferences.
Page 379 Multipoint Control Unit. Device which allows more than two sites to be connected in a video or audio conference. Multi Protocol Interface. Supports connection to endpoints using communication protocols such as V.35 RS-449 and RS- 530 over a serial connection. MGC Manager User’s Guide - VoicePlus Edition...
Page 380 Appendix A: Glossary Abbreviation/ Term Network Service Null modem cable Port POTS QCIF RS-232 Span Switched 56 line Explanation A collection of spans from a fixed service provider. Network services can be any of the following types: • Private Network •...
Page 381 An 1.5 Mb digital switched line used in the United States. Wide Area Network. A communications network that services a geographical area larger than the LAN. Whiteboard An on-screen shared notebook for placement of shared documents. MGC Manager User’s Guide - VoicePlus Edition...
Page 382 Appendix A: Glossary...

Polycom MGC Manager User Manual

Voiceplus Overview

Defining Standard Audio Only Conferences and Reservations

Monitoring on Going Conferences

Operations Performed During on Going Conferences

Meeting Rooms and Entry Queues

IVR and Entry Queue Services

Attended Conferencing

Quick Links

Related Manuals for Polycom MGC Manager

Summary of Contents for Polycom MGC Manager

Table of Contents