Ip Card Diagnostic Files - Polycom MGC Administrator Administrator's Manual

IP Card Diagnostic Files

A progress indicator opens displaying all the files being copied to the
destination directory.
Once all the exception files have been copied to the destination directory,
the Finished message box opens.
4. Click OK.
The exception files are stored in the <MCU Name>/diagnos sub-folder of
the selected destination folder
When an error occurs on the IP, a trace-capture may be created automatically
(if the appropriate option is selected in the system.cfg) or manually via IP
terminal. The IP trace-capture file created when an error occurs in the IP card
is saved on the MCU in the directory 7.256/mcu/cardmntr and can be
retrieved using the IP Card Diagnostic Files utility. The file can then be
analyzed to determine the problem.
MGC Administrator's Guide
5-111