Audio And Video Conversion Tools - Polycom MGC Administrator Administrator's Manual

Audio and Video Conversion Tools

This chapter describes the tools used to prepare audio messages and video
slides used in IVR enabled conferences and during the Greet and Guide
conference. It also provides step-by-step instructions for the following
procedures:
Converting the voice message files into MGC internal format
•
Preparing the Video slide for video IVR Services and AV Message
•
Services used in Greet and Guide conferences
Downloading the files to the MCU
•
IVR Settings Workflow
IVR enabled conferences can be defined only if the following procedures
are completed:
• For IVR enabled conferences, the Audio+ card and the Music IO card
(optional) are installed in the MCU.For more details, see the MGC
Hardware & Installation Manual, Chapter 2.
The audio messages are recorded. The MGC Manager is shipped with
•
default message files already converted to the MGC internal format. If
you used these files, you may skip this step.
The welcome video slide is created (applicable to video IVR Services).
•
The Audio message and the Video slide are converted into the MGC
•
format. If you are using the default voice messages provided with the
MGC Manager, this step may be skipped.
Greet and Guide Settings Workflow
Greet and Guide conferences can be defined only if the following
procedures are completed:
For Greet and Guide conferences, during installation, the Message
•
extension and the Music IO card (optional) are installed in the MCU
and the Standard Audio card is configured accordingly. For more
details, see the MGC Hardware & Installation Manual, Chapter 2.
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