Siemens HiPath 3000 Series Service Documentation page 759

Nur für den internen Gebrauch
Contact center licenses:
●
Table 8-3
Contact center license
Contact Center basic li-
cense package
myAgent
myReports
Contact Center E-Mail
Contact Center Fax
Evaluation license for OpenScape Office (90 days, free):
●
This evaluation license is aimed at HiPath 3000 customers that have never used Open-
Scape Office before. All OpenScape Office features are enabled for a grace period of 90
days, after which they are automatically disabled. If regular licenses for OpenScape Office
are enabled during the grace period, the evaluation license is also disabled. License acti-
vation is performed via the Customer License Agent (CLA) and is only possible once, and
only when no OpenScape Office licenses were previously active.
To allow all OpenScape Office features to be used, the number of HG 1500 B-channels is
increased to 30 during the grace period.
Evaluation license for OpenScape Office Contact Center (90 days, free):
●
This evaluation license is for HiPath 3000 customers already using OpenScape Office but
without Contact Center. Only the Contact Center is enabled. The grace period is 90 days,
after which the license is automatically disabled. If regular licenses are enabled for the
A31003-H3590-S100-7-7620, 06/2012
HiPath 3000/5000 V9, Service documentation
Contact center licenses
Description
Distribution of incoming calls, contains 21 pre-configured
●
reports
For HiPath 3800 V9 only
●
max.. 1 Contact Center basic license per system, includ-
●
ing 4 free licenses for myAgent
An OpenScape Office basic license is required to use this fea-
ture.
For additional Contact Center agents or inspectors
●
For HiPath 3800 V9 only
●
1 license per user, max. 64 licenses per system
●
myAgent licenses are "floating", meaning that you can define
any number of stations as agents, but only a limited number of
agents may be logged in simultaneously, depending on the
number of licenses.
Generating reports
●
max. 1 license per system
●
Distribution of e-mails for the contact center
●
For HiPath 3800 V9 only
●
max. 1 license per system
●
Distribution of fax messages for the contact center
●
For HiPath 3800 V9 only
●
max. 1 license per system
●
Licensing for HiPath 3000 V9, HiPath 5000 V9
licensing.fm
Licensing
8-9