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Page 2: Before You Begin
Important Notes Do not operate the telephone in environments where there is a danger of explosions. Use only original Siemens accessories Æ page 101. Using other acces- sories may cause a hazard and will invalidate the warranty and the CE mark.
Page 3: Table Of Contents
Contents Basic operating instructions ....9 optiPoint 500 economy/basic/standard control panel ....9 optiPoint 500 advance control panel with optiPoint key modules .
Page 4 Contents Making Calls ....... . .26 Off-Hook Dialing ......... . 26 On-Hook Dialing.
Page 5 Contents Redialing a Number ........41 Dialing a Number From the Internal Directory .
Page 6 Contents Call Forwarding ......64 Using Variable Call Forwarding ....... 64 Using Night Answer .
Page 7 Contents Ø Team and Executive/Secretary Functions Team and Executive/Secretary Functions With Trunk Keys ....81 Using Trunk Keys......... . 81 Answering Calls With Trunk Keys .
Page 8 Contents Ø All About Your Telephone Labeling, Documentation and Accessories ..99 Labeling Key Fields ........99 Attaching a Station Number Label.
Page 9: Basic Operating Instructions
Basic operating instructions Basic operating instructions optiPoint 500 economy basic standard advance Function keys Full-duplex speakerphone feature Illuminated display Headset port USB interface Interface for add-on equipment Option bays * The name and model of your telephone are printed on the base of your optiPoint 500. optiPoint 500 economy/basic/standard control panel Key field fixed function keys:...
Page 10: Optipoint 500 Advance Control Panel With Optipoint Key Modules
Basic operating instructions optiPoint 500 advance control panel with optiPoint key modules Key field fixed function keys: Program/Service Redial Mute or Internal Speaker Speaker for open Iluminated Keypad listening Display, LEDs and ring tones 2 lines with 24 chars Key field freely programmable keys Handset Fixed...
Page 11: How To Use These Operating Instructions
Basic operating instructions Step by Step How to Use these Operating Instructions You will find a graphic representation of the steps in log- ical sequence in the left column. Below is an explana- tion of the symbols: Lift the handset (off-hook). Replace the handset (on-hook).
Page 12: Accessing Functions
Basic operating instructions Step by Step Accessing Functions ... Interactively You can select some functions while the telephone is idle, for example: á ! ã to scroll to a function and press Forwarding on execute it. You can select other functions directly depending on the situation.
Page 13: Functions You Can Use
Basic operating instructions Functions You Can Use Basic and Enhanced Functions You can use all basic and enhanced communications platform functions that appear interactively on the screen, in the Program/Service menu, and when you press function keys. Additional Team and Executive/Secretary Functions Æ...
Page 14: Making And Answering Calls
Making and Answering Calls Step by Step Making and Answering Calls Special default ring signaling is set for your telephone: • When you receive an internal call, your telephone rings once every four seconds (single-tone sequence). • When you receive an external call, your telephone rings twice in rapid succession every four seconds (dual-tone sequence).
Page 15: Open Listening In The Room During A Call
Making and Answering Calls Step by Step Ending the call: Press the key. The LED goes out. Speaker Press the key. Release Notes on speakerphone mode: • Tell the other party that you are using speakerphone mode. • The speakerphone works bests at a low receiving volume.
Page 16: Switching To Speakerphone Mode
Making and Answering Calls Step by Step Switching to Speakerphone Mode This function is not available with optiPoint 500 economy and optiPoint 500 basic. Precondition: You are conducting a call with the hand- set. Hold down the key and replace the handset. Speaker (in the U.S.: press the key once and replace the hand- set).
Page 17: Preventing And Allowing Call Waiting (Automatic Camp-On)
Making and Answering Calls Step by Step Press the key. The LED lights up. Enter the code. Program/Service F>> You are connected to the call waiting party immediately. The first party is placed on hold. Ending the second call and resuming the first one: Confirm.
Page 18: Accepting A Specific Call For Your Colleague
Making and Answering Calls Step by Step Accepting a Specific Call for Your Colleague You hear another telephone ring. Press the key. The LED lights up Program/Service Select and confirm. 59=Pickup - directed? F>B Enter the code. A called station appears on the screen. If applicable Select and confirm until you see the station you want.
Page 19: Using Mailboxes
Making and Answering Calls Step by Step Using Mailboxes If you have programmed the "Mailbox" key Æ page 57, the associated LED lights up when messages have ar- rived for you. If your telephone is connected to a voice mail system, the "Mailbox" key will also light up to alert you to any messages that have arrived.
Page 20: Using The Speakerphone
Making and Answering Calls Step by Step Using the Speakerphone A colleague addresses you directly over the speaker with a speaker call. You hear a tone before the an- nouncement. The other party’s name or station number appears on the screen. You can conduct the call with the handset or in speaker- phone mode.
Page 21: Turning Do Not Disturb On And Off
Making and Answering Calls Step by Step Turning Do Not Disturb On and Off You can activate the do not disturb function if you do not want the receive any calls. When do not disturb is acti- vated, internal callers hear a busy signal and external callers are rerouted to a telephone assigned for this pur- pose (contact your service personnel).
Page 22: Trace Call: Identifying Anonymous Callers (Not For U.s.)
Making and Answering Calls Step by Step Trace Call: Identifying Anonymous Callers (Not for U.S.) You can have the carrier identify malicious external call- ers. You can save the caller’s station number during the call or for 30 seconds after the call ends. However, it is essential that you do not replace your handset during this time.
Page 23: Answering Calls From The Entrance Telephone And Opening The Door
Making and Answering Calls Step by Step Answering Calls from the Entrance Telephone and Opening the Door If an entrance telephone has been programmed, you can use your telephone to speak to someone at the entrance telephone and to activate a door opener. If you have the proper authorization (contact your ser- vice personnel), you can activate the door opener, en- abling visitors to open the door themselves by entering...
Page 24: Accepting A Call From An Answering Machine
Making and Answering Calls Step by Step Opening the door with a code (at the door): After ringing the bell, enter the five-digit code (using the keypad or a DTMF transmitter). Depending on how the door opener has been programmed, a doorbell call sig- nal may or may not be forwarded.
Page 25: Display Number Of Waiting Calls And Overload Indication
Making and Answering Calls Step by Step Display Number of Waiting Calls and Overload Indication You can show the number of external waiting calls on the display by pressing the "View number of calls" key Æ page 57. Press the "Waiting calls" key. If the number of waiting calls exceeds a preset limit while you are engaged in another call (overload), the LED on the key lights up.
Page 26: Making Calls
Making Calls Step by Step Making Calls Off-Hook Dialing Lift the handset. Internal calls: Enter the station number. External calls: Enter the external code and the station number. The called party does not answer or is busy: Replace the handset. On-Hook Dialing Internal calls: Enter the station number.
Page 27: En-Bloc Sending / Correcting Numbers
Making Calls Step by Step En-Bloc Sending / Correcting Numbers If this feature is configured (contact your service per- sonnel), a connection is not attempted immediately when a station number is entered. This means that you can correct the number if necessary. The station number is only dialed at your specific re- quest.
Page 28: Caller Id Suppression
Making Calls Step by Step Caller ID Suppression You can prevent your station number or name from ap- pearing on the displays of external parties you call. The feature remains active until you deactivate it. Select and confirm. Suppress call ID? Restore caller ID? Enter code for "suppress"...
Page 29: Activating Tone Dialing (Dtmf Suffix Dialing)
Making Calls Step by Step Activating Tone Dialing (DTMF Suffix Dialing) You can transmit dual-tone multifrequency (DTMF) sig- nals to control devices such as an answering machine or automatic information system. Press the key. The LED lights up. Program/Service Select and confirm. 53=DTMF dialing? F><...
Page 30: Reserve Trunk
Making Calls Step by Step Reserve Trunk If this feature is configured (contact your service per- sonnel), you can reserve a busy trunk for your own use. When the trunk is free, you receive a call and a message appears on the display. Precondition: The message "US:Currently busy UK:busy at the moment"...
Page 31: Trunk Flash
Making Calls Step by Step Trunk Flash To activate ISDN-type services and features through the network carrier’s analog trunks or those of other com- munications platforms (such as "consultation hold"), you must send a signal to the trunks before dialing the ser- vice code or telephone number.
Page 32: Associated Dialing/Dialing Aid
Making Calls Step by Step Associated Dialing/Dialing Aid If this function has been configured (contact your ser- vice personnel), you can use a dialing aid to dial num- bers and set up calls for your telephone. The operating procedure depends on whether the dial- ing aid is connected to the S bus or the a/b (T/R) port.
Page 33: Calling Multiple Parties Simultaneously
Calling Multiple Parties Simultaneously Step by Step Calling Multiple Parties Simultaneously Calling a Second Party (Consultation Hold) You can call a second party while engaged in a call. The first party is placed on hold. Confirm. US: Consult? UK: Enquiry? Call the second party.
Page 34: Conducting A Conference
Calling Multiple Parties Simultaneously Step by Step Combine the calling parties into a three-party conference Select and confirm. Conference? F < Press the key. The LED lights up. Enter the code. The Program/Service LED goes out. Connecting the other parties to each other Select and confirm.
Page 35: Checking Which Parties Are In The Conference (Initiator Only)
Calling Multiple Parties Simultaneously Step by Step Select and confirm. Conference? F < Press the key. The LED lights up. Enter the code. The Program/Service LED goes out. Checking Which Parties Are in the Conference (Initiator Only) Select and confirm. View conf parties? The first station appears on the screen.
Page 36: Transferring A Call
Calling Multiple Parties Simultaneously Step by Step Transferring a Call If the person you are speaking to wants to talk to another colleague of yours, you can transfer the call that colleague. Confirm. US: Consult? UK: Enquiry? Enter the number of the party to which you want to transfer the call.
Page 37: Parking A Call
Calling Multiple Parties Simultaneously Step by Step Replace the handset. Select and confirm. Transfer? If the connection between the two other parties is not established within 45 seconds, the call from the first part returns to you (recall). Parking a Call You can park up to ten calls, either internal, external, or both.
Page 38: Placing External Calls On Hold
Calling Multiple Parties Simultaneously Step by Step Placing External Calls on Hold If you have programmed a key on your telephone as a hold key Æ page 57, you can place external calls on hold. This enables all other parties to retrieve the call on the assigned line.
Page 39: Making Calls To Stored Destinations
Making Calls to Stored Destinations Step by Step Making Calls to Stored Destina- tions Using a Caller List If you are unable to accept an external or internal call, the call attempt is stored in the caller list. You can store answered calls either manually (both in- ternal and external calls) or automatically (external calls only;...
Page 40: Displaying The Call Time And Additional Call Information
Making Calls to Stored Destinations Step by Step Displaying the Call Time and Additional Call Information Precondition: You have retrieved the caller list and the selected call is displayed. Select and confirm. Time/Date sent? View station no. View name? Dialing a Station Number from the Caller List Precondition: You have retrieved the caller list and the selected call is displayed.
Page 41: Redialing A Number
Making Calls to Stored Destinations Step by Step Redialing a Number The last three external telephone numbers dialed are stored automatically. You can redial them simply by pressing a key. The station number appears on your screen for two sec- onds and is then dialed.
Page 42: Dialing A Number From The Internal Directory
Making Calls to Stored Destinations Step by Step Dialing a Number From the Internal Directory The internal directory contains all station numbers and system speed-dial numbers assigned to a name. Con- tact your service personnel to find out if one was con- figured for your system.
Page 43: Using Repertory Dialing Keys
Making Calls to Stored Destinations Step by Step If applicable Select and confirm. All entered letters are deleted, and Delete Line? the first entry in the internal directory is displayed again. The entry you wish to dial appears on the screen. Select and confirm.
Page 44: Displaying And Assigning Call Charges
Displaying and Assigning Call Charges Step by Step Displaying and Assigning Call Charges Displaying Call Charges (Not for U.S.) For the current call: The display usually shows call charges at the end of a call (default setting). If you wish to display charges continuously during a call in progress, your service personnel must request this feature from your carrier.
Page 45: Displaying Call Charges For Another Telephone (Not For U.s.)
Displaying and Assigning Call Charges Step by Step Displaying Call Charges for Another Telephone (Not for U.S.) If this function is configured (contact your service per- sonnel), you can display and print the chargeable calls for other telephones (such as a pay phone). Precondition: You have programmed the function "View call charges"...
Page 46: Dialing With Call Charge Assignment
Displaying and Assigning Call Charges Step by Step Dialing with Call Charge Assignment You can assign external calls to certain projects. Precondition: Service personnel has set up account codes for you. Press the key. The LED lights up. Program/Service Select and confirm. 60=Account code? Enter the code.
Page 47: If You Cannot Reach A Destination
If You Cannot Reach a Destination ... Step by Step If You Cannot Reach a Destination ... Using Callback If a user is busy or is not answering, you can store an automatic callback. This feature saves you from having to make repeated attempts to reach the user.
Page 48: Call Waiting (Camp-On)
If You Cannot Reach a Destination ... Step by Step Deleting a displayed entry: Press the "OK" dialog key to confirm your selection Delete? Ending callback display: Select and confirm. US: Exit? UK: End? Press the key. The LED goes out. Program/Service Press the key.
Page 49: Busy Override - Joining A Call In Progress
If You Cannot Reach a Destination ... Step by Step Busy Override - Joining a Call in Progress This function is only available if it has been configured by the service technician (contact your service person- nel). Precondition: You have dialed an internal number and hear a busy signal.
Page 50: Telephone Settings
Telephone Settings Step by Step Telephone Settings Adjusting the Ring Volume Press these keys while the phone is idle. Confirm. US: Ring volume? UK: Ringer volume? To raise or lower the volume: Keep pressing the keys until the desired volume is set. Save.
Page 51: Adjusting The Speakerphone To The Room Acoustics
Telephone Settings Step by Step Adjusting the Speakerphone to the Room Acoustics This function is not available with optiPoint 500 economy and optiPoint 500 basic. To help the other party understand you clearly while you are talking into the microphone, you can adjust the tele- phone to the acoustics in your environment: "Quiet room", "Normal room"...
Page 52: Adjusting The Display To A Comfortable Reading Angle
Telephone Settings Step by Step Adjusting the Display to a Comfortable Reading Angle You can swivel the display unit. Adjust the display unit so that you can clearly read the screen. Display backlight This function is only available with optiPoint 500 advance. When operating optiPoint 500 advance, e.g.
Page 53: Locking The Telephone To Prevent Unauthorized Use
Telephone Settings Step by Step Locking the Telephone to Prevent Unauthorized Use You can prevent unauthorized persons from using your telephone and its electronic notebook during your ab- sence. Precondition: You must have configured a personal identification number (PIN) for your telephone Æ...
Page 54: Saving Your Pin
Telephone Settings Step by Step Saving Your PIN To use the functions • to prevent unauthorized persons from using your telephone Æ page 53 to use another telephone like your own Æ page 69 • to change your call number Æ page 70 •...
Page 55: Saving Station Numbers, Functions, Procedures And Appointments
Saving Station Numbers, Functions, Procedures and Appointments Step by Step Saving Station Numbers, Functions, Procedures and Appointments You can save a frequently-dialed number, or frequently- used functions/procedures (comprising several operat- ing steps) to any free key on your telephone or add-on device.
Page 56: Storing Station Speed-Dial Numbers
Saving Station Numbers, Functions, Procedures and Appointments Step by Step Confirm. US: Exit? UK: End? Select and confirm. US: Another key? UK: Program another key? Simply press the key to dial a stored telephone number Æ page 43. If you have saved an internal station number (=DSS call), the corresponding LED signals vari- ous states Æ...
Page 57: Assigning Functions To Keys
Saving Station Numbers, Functions, Procedures and Appointments Step by Step Confirm. US: Next? UK: Next entry? Select and confirm. US: Change? UK: Change entry? Select and confirm. Delete? Select and confirm. US: Exit UK: End Assigning Functions to Keys Press the key. The LED lights up. Program/Service Select and confirm.
Page 58 Saving Station Numbers, Functions, Procedures and Appointments Step by Step Meaning of LED Signals for Saved Functions: Call forwarding, Forwarding - trunk, Forward Line, US:Night answer UK:Night Service, Do not disturb, Changeover, Advisory message, Ringer cutoff, HF answerback on/off, US:Join/leave group UK:Hunt group join/leave, Caller ID suppression, Call wait.term., Waiting tone off, Ring Transfer, Door opener on/off, Control Relay, Ringing group on,...
Page 59 Saving Station Numbers, Functions, Procedures and Appointments Step by Step Trunk group key: At least one trunk is free. All trunks in the trunk group are busy. View call charges: No chargeable calls have been made since the last time call charges were displayed.
Page 60: Assigning A Procedure (Operating Steps) To A Key
Saving Station Numbers, Functions, Procedures and Appointments Step by Step Assigning a Procedure (Operating Steps) to a Key Station numbers and functions which require additional inputs, i.e. comprise several operating steps, can be saved to a single key on your telephone. Using the associated dial function, for example Æ...
Page 61 Saving Station Numbers, Functions, Procedures and Appointments Step by Step Confirm. US: End? UK: Exit? Select and confirm. US: Program another key? UK: Another key? Select the stored procedure by pressing a key. Procedures containing functions which can be switched on/off can be activated by pressing the key, and deactivated by pressing the same key again.
Page 62: Saving Appointments
Saving Station Numbers, Functions, Procedures and Appointments Step by Step Saving Appointments You can tell your telephone to give you a call when you want to be reminded of an appointment Æ page 19. To do this, you need to save the time you want the call to be made.
Page 63: Testing The Telephone
Testing the Telephone Step by Step Testing the Telephone Testing the Telephone Functions You can test your telephone functions. Precondition: Your telephone is idle. Press the key. The LED lights up. Program/Service Select and confirm. 940=Phone test? FB=9 Enter the code. If everything is OK, •...
Page 64: Call Forwarding
Call Forwarding Step by Step Call Forwarding Using Variable Call Forwarding You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system.) Special features must be taken into consider- ation if your telephone operates with HiPath 5000 RSM (system networking via PC network) Æ...
Page 65: Using Night Answer
Call Forwarding Step by Step Using Night Answer When night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by ser- vice personnel (standard night answer service) or by you (temporary night answer service).
Page 66: Call Forwarding In The Carrier Network And Forwarding Multiple Subscriber Numbers (Msn) (Not For U.s.)
Call Forwarding Step by Step Call Forwarding in the Carrier Network and Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.) If this function has been configured (contact your ser- vice personnel), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) direct- ly within the carrier network.
Page 67: Using Other Functions
Using Other Functions Step by Step Using Other Functions Sending a Message You can send short text messages to users who have system telephones. Transmitted text messages are signaled in the same way as a callback request on system telephones e.g. optiPoint 500 entry.
Page 68: Leaving An Advisory Message
Using Other Functions Step by Step Leaving an Advisory Message You can leave an advisory message on your telephone screen for internal callers who want to reach you while you are away from your desk. When another party calls you, the message appears on the caller’s screen.
Page 69: Using Another Telephone Like Your Own
Using Other Functions Step by Step Using Another Telephone Like Your Other people can temporarily use your telephone for outgoing calls as though it were their own. Press the key. The LED lights up. Program/Service Select and confirm. 508=Temporary Phone? F>9A Enter the code.
Page 70: Change Call Number (Relocate)
Using Other Functions Step by Step Change call number (relocate) You can put your call number on every other available te- lephone when it is set up (ask your service personnel). Your previous telephone then receives the old call num- ber of your new telephone.
Page 71: Fax Details And Message On Answering Machine
Using Other Functions Step by Step Fax Details and Message on Answer- ing Machine If a fax or answering machine is connected to your sys- tem and you have assigned the "Fax details" function to a programmable key Æ page 57, the key lights up when a fax or a message has been received.
Page 72: Silent Monitor
Using Other Functions Step by Step Silent Monitor If this function has been configured (contact your ser- vice personnel), you can join a call already in progress at an internal station and listen in unnoticed. FB== Enter the code. Enter the internal station number. Monitoring a Room A telephone can be used to monitor a room.
Page 73: Activating Functions For Another Telephone
Using Other Functions Step by Step Activating Functions for Another Tele- phone If this function has been configured (contact your ser- vice personnel), you can turn the following functions on and off for other telephones. This feature is also known as associated service.
Page 74: Locking Another Telephone To Prevent Unauthorized Use
Using Other Functions Step by Step Locking Another Telephone to Prevent Unauthorized Use If this function has been configured (contact your service personnel), you can lock other telephones to prevent unauthorized use and then unlock them again later. You can use this function to unlock the telephone for us- ers who have locked their telephones and then forgot- ten their PINs.
Page 75 Using Other Functions Step by Step • Send a message, 68/#68 Æ page 67 code: • Leave an advisory message, 69/#69 Æ page 68 code: 81/#81 Æ page 88 • Group ringing, code: 85/#85 Æ page 88 • Group call, code: •...
Page 76: Using Functions In Isdn Via Code Dialing (Keypad Dialing)
Contact your network provider to find out which ISDN functions can be code-controlled in your country. Siemens AG shall not be liable for damages/ costs which may be incurred by fraudulent activi- ties or remote operation (e.g. toll fraud).
Page 77: Controlling Connected Computers Or Other Programs And Telephone Data Service (Hipath 3500/3550/3700/3750 Only)
Using Other Functions Step by Step Controlling Connected Computers or Other Programs and Telephone Data Service (HiPath 3500/3550/3700/3750 Only) If this function has been configured (contact your ser- vice personnel), you can control connected computers or programs running on them, such as hotel services or information systems, from your telephone.
Page 78: Controlling Relays
Using Other Functions Step by Step Controlling Relays If this function has been configured (contact your ser- vice personnel), you can turn up to four relays on and off to control different facilities (such as a door opener). Depending on how they are programmed, you can switch the relays on and off or switch them on and have them switched off automatically after a timeout.
Page 79: Radio Paging (Not For U.s.)
Using Other Functions Step by Step Radio Paging (Not for U.S.) If paging equipment is connected to your system (con- tact your service personnel), you can contact people via their pocket receivers. The pocket receiver indicates to the person you are looking for that someone is trying to get in touch.
Page 80: Team And Executive/Secretary Functions
Using Other Functions Step by Step Select and confirm. 1=Display information? 2=Text? Answering the page from the nearest telephone: Lift the handset. Press the key. The LED lights up. Program/Service Select and confirm. #45=Answer page? F=> Enter the code. Enter your own station number. Team and Executive/Secretary Functions...
Page 81: Team And Executive/Secretary
Team and Executive/Secretary Functions With Trunk Keys Step by Step Team and Executive/Secretary Functions With Trunk Keys If this function has been configured (contact your ser- vice personnel), you belong to a team of users for whom special keys were programmed: •...
Page 82: Answering Calls With Trunk Keys
Team and Executive/Secretary Functions With Trunk Keys Step by Step Answering Calls With Trunk Keys Precondition: Your telephone is ringing and/or the trunk key is flashing rapidly. Press the rapidly flashing trunk key. This is not necessary if the trunk is automatically as- signed to you when you lift the handset or press the "Speaker"...
Page 83: Switching Between Phone Calls On Multiple Trunks
Team and Executive/Secretary Functions With Trunk Keys Step by Step Retrieving the call: Press the slowly flashing trunk key. Switching Between Phone Calls on Multiple Trunks Precondition: You are conducting a call over a trunk in your group. Another trunk key starts flashing. Press the flashing trunk key.
Page 84 Team and Executive/Secretary Functions With Trunk Keys Step by Step Select and confirm. 1=all calls? 2=external calls only? 3=internal calls only? < Enter the code. Enter the destination number. Confirm. US: Save? UK: Save entry? If available. Press the "Forward Line" key. (You have stored the call forwarding type and destination on the "Forward Line"...
Page 85: Using Dss Keys
Team and Executive/Secretary Functions With Trunk Keys Step by Step Using DSS Keys Each team member has a DSS key for every other member in the team. This enables every team member to reach all other members of the team directly, simply by pressing a key. Meaning of LED Indications on DSS Keys LED on the DSS key is off - the team member is not en- gaged in a phone call.
Page 86: Transferring A Call In Progress
Team and Executive/Secretary Functions With Trunk Keys Step by Step When the other party answers: Lift the handset. With on-hook dialing: Use speakerphone mode (not available with optiPoint 500 economy and optiPoint 500 basic). Transferring a Call in Progress Press the DSS key and announce the call, if desired. Replace the handset or press the key.
Page 87: Transferring Calls Directly To The Executive (Only In An Executive/Secretary Group)
Team and Executive/Secretary Functions With Trunk Keys Step by Step Transferring Calls Directly to the Executive (Only in an Executive/Secretary Group) Normally, audible signaling of all calls for the executive is heard only in the secretary’s office. You can activate audible signaling so that calls are only signaled on the executive telephone and on a second telephone assigned to it.
Page 88: Using Other Team Functions
Using Other Team Functions Step by Step Using Other Team Functions Turning Group Call On and Off If this function has been configured (contact your ser- vice personnel), you belong to one or more groups of users who can each be reached under a hunt group or group call number.
Page 89 Using Other Team Functions Step by Step You belong to multiple groups or to one group with trunk keys (including executive/secretary teams). Select and confirm. US: Leave group? UK: Leave hunt group? US: Join group? UK: Join hunt group? GA> FA>...
Page 90: Accepting A Call For Another Member Of Your Team
Using Other Team Functions Step by Step If you deactivate the audible tone for another group or trunk, or deactivate it for all groups and trunks to which you belong, a special dial tone sounds when you lift the handset. Accepting a Call for Another Member of Your Team You can accept calls for other telephones in your team...
Page 91: Uniform Call Distribution (Ucd)
Using Other Team Functions Step by Step Removing all telephones in call ringing group: Select and confirm. Ringing group off? Enter the code. Uniform Call Distribution (UCD) If this function has been configured (contact your ser- vice personnel), you belong to a group of users (agents) to whom calls are distributed.
Page 92: System Networking Via Lan (Pc Network)
Using Other Team Functions Step by Step Requesting and activating a work time: If you want to follow-up on the last call you answered without being disturbed, you can request and activate a work time. This removes your telephone from the call distribution cycle for a programmable period of time un- til you log back on.
Page 93: Special Functions In The Lan (Pc Network)
Special Functions in the LAN (PC Network) If your telephone is operating in a HiPath 5000 RSM en- vironment, multiple HiPath 3000 systems are intercon- nected via a LAN (Local Area Network, e.g. proprietary PC network). Your telephone calls are conducted via the LAN (PC network).
Page 94: Transferring Call Forwarding
HiPath 5000 RSM tele- phones. Select and confirm. Internal DISA? Enter the code. Enter the (DISA) call number of the HiPath 3000 to which your telephone is connected. Confirm the entry. Enter the (DISA) call number of your telephone. Confirm the entry.
Page 95: Using Night Answer
Æ page 65. Select and confirm. Internal DISA? Enter the code. Enter the (DISA) call number of the HiPath 3000 to which the night answer telephone is connected. Confirm the entry. Enter the (DISA) call number of the telephone from which you wish to activate/deactivate the night answer service.
Page 96: Activating And Deactivating A Ringing Group
Group You can have calls for your telephone signaled audibly at external telephones or at telephones in other HiPath 3000 communications platforms Æ page 90. Saving the telephones for the ringing group: Press the key. The LED lights up. Program/Service Select and confirm.
Page 97: Controlling Relays
HiPath 3000 communications platforms. Select and confirm. Internal DISA? Enter the code. Enter the (DISA) call number of the HiPath 3000 in which the relay is to be controlled. Confirm the entry. Enter the (DISA) call number of the telephone from which you wish to control the relay.
Page 98: Opening The Door
HiPath 3000 communications platforms. Select and confirm. Internal DISA? Enter the code. Enter the (DISA) call number of the HiPath 3000 in which the door is to be opened. Confirm the entry. Enter the (DISA) call number of the telephone from which you wish to activate the door opener.
Page 99: Labeling, Documentation And Accessories
• with a computer: You have avail of a CD Rom (ask your service personnel) with the elec- tronic operating instructions for your HiPath 3000 / 5000 RSM Æ page 100. You can label your keypads for each PC. •...
Page 100: Attaching A Station Number Label
CD-ROM (ask your service personnel) in HTML and PDF format. The CD-Rom (7 languages) or a printout of these operating instructions can be ordered from the details of the article number from Siemens' Sales Or- ganisation of via the following Internet address.
Page 101: Accessories
Labeling, Documentation and Accessories Accessories The following accessories help you customize your telephone (not optiPoint 500 economy) to your individual preferences. optiPoint adapters are modules which can be plugged into the option bays at the bottom of optiPoint. optiPoint key module: Key module with 16 programmable keys.
Page 102: Fixing Problems
Fixing Problems Fixing Problems Telephone Maintenance • Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth. • If the telephone is very dirty, clean it with a diluted neutral cleaner con- taining surfactants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only).
Page 103: Responding To Error Messages On The Screen
Fixing Problems Step by Step Responding to Error Messages on the Screen Possible cause: US: Invalid entry UK: Incorrect entry The station number is incorrect. Possible response: Enter a correct station number. Possible cause: US: Not authorized UK: Access denied You tried to activate a disabled function.
Page 104: Index
Index Index call charge assignment ......46 call charges for another telephone ..44 call charges for your telephone ....44 call forwarding ..........64 accessories ..........101 MSN in CO ..........66 account code ..........46 call request ..........39 activating door opener ......
Page 105 Index deleting advisory messages faceplate ..... 68 desk microphone key module ........101 ..........10 details, fax fax details ........... 71 ............ 71 dial input editing forwarding ......... 27 ........... 64 dialing multiple subscriber number (MSN) ..66 en-bloc forwarding MSN in CO ............
Page 106 Index key fields, labeling night answer ......9, 10, 99 ..........65 key module notes ..........10 .............. 2 keypad dialing ..........76 keys assigning ..........55 open door fixed ............9, 10 with a code ..........24 incomplete save ........
Page 107 Index radio paging equipment PSE team with trunk keys ....79 ......... 81 recall telephone ............. 37 receiving volume cleaning ........14, 51 ..........102 redialing a number locking ........41 ............53 from the caller list locking another ........40 ........
Page 108 Index .............. 91 using a caller list ......... 39 using a temporary phone ......69 using functions from the outside .... 74 variable call forwarding ......64 waiting calls ..........25 work time ............ 92...
Page 109 Overview of Functions and Codes (Alphabetical) Overview of Functions and Codes (Alphabetical) The table below lists all available functions as they appear on the display. Functions that have been configured (contact your service personnel) can be activated interactively (se- lect + save) via the Program/Service menu (select + save or enter a code), or by pressing function keys, provided that the functions have been configured (contact your service per- sonnel).
Page 110 Overview of Functions and Codes (Alphabetical) Functions ... Inter- ... Via the ... With (display) actively Program/Service function menu keys Program/Service á ! á ! Code En-bloc sending Dial DND on DND off Door opener on Door opener off DTMF dialing Forwarding on 1=all calls 2=external calls only...
Page 111 Overview of Functions and Codes (Alphabetical) Functions ... Inter- ... Via the ... With (display) actively Program/Service function menu keys Program/Service á ! á ! Code Page Answer page (not for U.S.) Park a call Retrieve call Phone Test Pickup - directed Pickup - group Accept call Prog.
Page 112 Overview of Functions and Codes (Alphabetical) Functions ... Inter- ... Via the ... With (display) actively Program/Service function menu keys Program/Service á ! á ! Code Temporary MSN (not for U.S.) Temporary Phone Timed reminder on Timed reminder off Toggle/Connect Trace call Transfer Trunk Flash...
Page 113: Fcc And Industry Canada Compliance
FCC Rules, Part 15 The Siemens optiPoint 500 telephone has been tested and complied with the limits for a class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a com- mercial environment.
Page 114 RENs, contact the local tele- phone company. Note: REN is associated with the analog telephones. It is not applicable to Siemens opti- Point 500 telephone. If requested, please supply the FCC Certification numbers of the front-end host terminal equipment that have a direct Public Switched Telephone Network connection (i.e.
Page 115: Equipment Attachment Limitations
Ringer Equivalence Numbers of all the devices does not exceed 5. The REN is associated with the analog loop-start and ground-start telephones. It is not ap- plicable to Siemens optiPoint 500 telephones. Equipment Attachment Limitations The Industry Canada label identifies certified equipment.
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Hipath 5000 rsm Optipoint 500 economy Optipoint 500 basic Optipoint 500 standard Optipoint 500 advance