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Siemens HiPath Series Operating Instructions Manual

Siemens HiPath Series Operating Instructions Manual

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HiPath 3000
HiPath 5000 RSM
HiPath AllServe, Hicom 150 E/H
optiPoint 500 basic
optiPoint 500 economy
optiPoint 500 standard
optiPoint 500 advance
Operating Instructions
Table of Contents
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Summary of Contents for Siemens HiPath Series

  • Page 1 HiPath 3000 HiPath 5000 RSM HiPath AllServe, Hicom 150 E/H optiPoint 500 basic optiPoint 500 economy optiPoint 500 standard optiPoint 500 advance Operating Instructions...
  • Page 2: Before You Begin

    Important Notes Do not operate the telephone in environments where there is a danger of explosions. Use only original Siemens accessories Page 106. Using other acces- sories may cause a hazard and will invalidate the warranty and the CE mark.
  • Page 3: Table Of Contents

    Contents Contents Basic operating instructions ....8 optiPoint 500 economy/basic/standard control panel ....8 optiPoint 500 advance control panel with optiPoint key modules .
  • Page 4 Contents Adjusting the Attention Ring Volume......26 Adjusting the Speakerphone to the Room Acoustics ... 27 Adjusting the Receiving Volume During a Call.
  • Page 5 Contents Saving Functions, Procedures and Appointments 56 Assigning Functions to Keys ....... . . 56 Assigning a Procedure (Operating Steps) to a Key .
  • Page 6 Contents Radio Paging (Not for U.S.) ........85 Simple Paging Equipment .
  • Page 7 Contents Labeling, Documentation and Accessories ..106 Labeling Key Fields ........106 Attaching a Station Number Label.
  • Page 8: Basic Operating Instructions

    Basic operating instructions Basic operating instructions optiPoint 500 economy basic standard advance Function keys Full-duplex speakerphone feature Illuminated display Headset port USB interface Interface for add-on equipment Option bays The name and model of your telephone are printed on the base of your optiPoint 500. optiPoint 500 economy/basic/standard control panel Key field fixed function keys:...
  • Page 9: Optipoint 500 Advance Control Panel With Optipoint Key Modules

    Basic operating instructions optiPoint 500 advance control panel with optiPoint key modules Key field fixed function keys: Program/Service Redial Mute or Internal Speaker Speaker for open Iluminated Keypad listening Display, LEDs and ring tones 2 lines with Key field 24 chars freely programmable keys Handset Fixed...
  • Page 10: How To Use These Operating Instructions

    Basic operating instructions Step by Step How to Use these Operating Instruc- tions You will find a graphic representation of the steps in log- ical sequence in the left column. Below is an explana- tion of the symbols: Lift the handset (off-hook). Replace the handset (on-hook).
  • Page 11: Accessing Functions

    Basic operating instructions Step by Step Accessing Functions ... Interactively You can select some functions while the telephone is idle, for example: < > to scroll to a function and press Forwarding on execute it. You can select other functions directly depending on the situation.
  • Page 12: Functions You Can Use

    Basic operating instructions Functions You Can Use Basic and Enhanced Functions You can use all basic and enhanced communications platform functions that appear interactively on the screen, in the Program/Service menu, and when you press function keys. Additional Team and Executive/Secretary Functions Page 92f.
  • Page 13: Making Calls - Basic Functions

    Making Calls – Basic Functions Step by Step Making Calls – Basic Functions Answering Calls Special default ring signaling is set for your telephone: • When you receive an internal call, your telephone rings once every four seconds (single-tone sequence). •...
  • Page 14: Switching To Speakerphone Mode

    Making Calls – Basic Functions Step by Step Ending the call: Press the key. The LED goes out. Speaker Press the key. Release Notes on speakerphone mode: • Tell the other party that you are using speakerphone mode. • The speakerphone works bests at a low receiving volume.
  • Page 15: Open Listening In The Room During A Call

    Making Calls – Basic Functions Step by Step Open Listening in the Room During a Call You can let other people in the room join in on the call. Let the other party know that you have turned on the speaker.
  • Page 16: Ending The Call

    Making Calls – Basic Functions Step by Step The called party does not answer or is busy: Press the key. The LED goes out. Speaker Your system may also be programmed so that you have to press the Internal key before you dial an internal number.
  • Page 17: Redialing A Number

    Making Calls – Basic Functions Step by Step Redialing a Number The last three external telephone numbers dialed are stored automatically. You can redial them simply by pressing a key. The station number appears on your screen for two sec- onds and is then dialed.
  • Page 18: Turning The Microphone On And Off

    Making Calls – Basic Functions Step by Step Turning the Microphone On and Off To prevent the other party from listening in while you consult with someone in your office, you can temporar- ily switch off the handset microphone or the handsfree microphone.
  • Page 19: Calling A Second Party (Consultation Hold)

    Making Calls – Basic Functions Step by Step Calling a Second Party (Consultation Hold) You can call a second party while engaged in a call. The first party is placed on hold. Confirm. US: Consult? UK: Enquiry? Call the second party. Return to the first party: Confirm.
  • Page 20: Transferring A Call

    Making Calls – Basic Functions Step by Step Transferring a Call If the person you are speaking to wants to talk to another colleague of yours, you can transfer the call that colleague. Confirm. US: Consult? UK: Enquiry? Enter the number of the party to which you want to transfer the call.
  • Page 21: Call Forwarding

    Making Calls – Basic Functions Step by Step Call Forwarding Using Variable Call Forwarding You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system.) Special features must be taken into considera- tion if your telephone operates with HiPath 5000 RSM (system networking via PC network)
  • Page 22: Call Forwarding In The Carrier Network And Forwarding Multiple Subscriber Numbers (Msn) (Not For U.s.)

    Making Calls – Basic Functions Step by Step Call Forwarding in the Carrier Network and Forwarding Multiple Subscriber Num- bers (MSN) (Not for U.S.) If this function has been configured (contact your serv- ice personnel), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) direct- ly within the carrier network.
  • Page 23: Using Callback

    Making Calls – Basic Functions Step by Step Using Callback If a user is busy or is not answering, you can store an automatic callback. This feature saves you from having to make repeated attempts to reach the user. You receive a callback, •...
  • Page 24: Saving Repertory Dialing Numbers On A Key

    Making Calls – Basic Functions Step by Step Ending callback display: Select and confirm. US: Exit? UK: End? Press the key. The LED goes out. Program/Service Press the key. The LED goes out. Speaker Saving Repertory Dialing Numbers on a Key Press the key.
  • Page 25: Using Repertory Dialing Keys

    Making Calls – Basic Functions Step by Step Simply press the key to dial a stored telephone number Page 25. If you have saved an internal station number (=DSS call), the corresponding LED signals vari- ous states Page 58, Page 96. You can do this while a call is in progress.
  • Page 26: Telephone Settings

    Making Calls – Basic Functions Step by Step Telephone Settings Adjusting the Ring Volume Press these keys while the phone is idle. Confirm. US: Ring volume? UK: Ringer volume? To raise or lower the volume: Keep pressing the keys until the desired volume is set. Save.
  • Page 27: Adjusting The Speakerphone To The Room Acoustics

    Making Calls – Basic Functions Step by Step Adjusting the Speakerphone to the Room Acoustics This function is not available with optiPoint 500 economy and optiPoint 500 basic. To help the other party understand you clearly while you are talking into the microphone, you can adjust the tel- ephone to the acoustics in your environment: "Quiet room", "Normal room"...
  • Page 28: Adjusting The Display Contrast

    Making Calls – Basic Functions Step by Step Adjusting the display contrast The display has four contrast levels that you can set ac- cording to your light conditions. Press one of the keys while the phone is idle. Select and confirm. Display contrast? Change the display contrast.
  • Page 29: Making Calls - Convenience Functions

    Making Calls – Convenience Functions Step by Step Making Calls – Convenience Functions Answering Calls Accepting a Specific Call for Your Colleague You hear another telephone ring. Press the key. The LED lights up. Program/Service Select and confirm. 59=Pickup - directed? Enter the code.
  • Page 30: Rejecting Calls

    Making Calls – Convenience Functions Step by Step Rejecting Calls You can reject calls which you do not wish to take. The call is then signaled at another definable telephone (contact your service personnel). The telephone rings. The caller is displayed. Press the key.
  • Page 31: Answering A Call With A Headset

    Making Calls – Convenience Functions Step by Step Enabling and Disabling Handsfree Answerback Select and confirm. HF answerback on? HF answerback off? Enter the code for "on" or "off". Answering a Call With a Headset Precondition: Your telephone rings. If the "Headset" key has been configured Page 56: Press the key.
  • Page 32 Making Calls – Convenience Functions Step by Step Lift the handset after more than thirty seconds. Dial the entrance telephone number. Opening the door from your telephone during a call from the entrance telephone: Confirm. Open door? Opening the door from your telephone without calling the entrance telephone: Press the key.
  • Page 33: Accepting A Call From An Answering Machine

    Making Calls – Convenience Functions Step by Step Select the displayed function and press the "OK" dialog 3=change password? key to change the code. Select and confirm. 1=enable with ring? You can also open the door without a doorbell ring. 2=enable w/o ring? Deactivating the door opener: Press the key.
  • Page 34: Dialing/Making Calls

    Making Calls – Convenience Functions Step by Step Dialing/Making Calls En-Bloc Sending / Correcting Numbers If this feature is configured (contact your service per- sonnel), a connection is not attempted immediately when a station number is entered. This means that you can correct the number if necessary.
  • Page 35: Using A Caller List

    Making Calls – Convenience Functions Step by Step Using a Caller List If you are unable to accept an external or internal call, the call attempt is stored in the caller list. You can store answered calls either manually (both in- ternal and external calls) or automatically (external calls only;...
  • Page 36 Making Calls – Convenience Functions Step by Step Dialing a Station Number from the Caller List Precondition: You have retrieved the caller list and the selected call is displayed. Select and confirm. Call? The caller is automatically deleted from the caller list when a connection is finally set up.
  • Page 37: Speed-Dial

    Making Calls – Convenience Functions Step by Step Speed-dial Using Station and System Speed-Dial Numbers Precondition: You have stored station speed-dial num- bers Page 37 or your service personnel has stored system speed-dial numbers. Press the key. The LED lights up Program/Service Confirm.
  • Page 38 Making Calls – Convenience Functions Step by Step If you make a mistake: Select and confirm. This deletes all entered digits. Previous? Confirm. US: Next? UK: Next entry? Select and confirm. US: Change? UK: Change entry? Select and confirm. Delete? Select and confirm.
  • Page 39: Dialing A Number From The Internal Directory

    Making Calls – Convenience Functions Step by Step Dialing a Number From the Internal Directory The internal directory contains all station numbers and system speed-dial numbers assigned to a name. Con- tact your service personnel to find out if one was con- figured for your system.
  • Page 40: Dialing From The Telephone Database (Ldap)

    Making Calls – Convenience Functions Step by Step To enter a space, press the "0". Pressing "1" or "#" automatically displays the first entry in the internal directory. The " " key has no function here. If applicable Select and confirm each letter to be deleted. The last Delete Character? letter entered is deleted.
  • Page 41 Making Calls – Convenience Functions Step by Step You can use the keypad with the digits as an alphanu- meric keypad in this case and enter the names by pressing the appropriate keys one or more times as needed. For example, you can enter the letter "r" by pressing the "7"...
  • Page 42 Making Calls – Convenience Functions Step by Step If too many names are found: If more than the maximum of 50 names are found cor- responding to your query, only an incomplete list of re- sults can be displayed. You can view these results, select any of the names, or change the search string (e.g.
  • Page 43: Using Mailboxes

    Making Calls – Convenience Functions Step by Step Using Mailboxes If you have programmed the "Mailbox" key Page 56, the associated LED lights up when messages have ar- rived for you. If your telephone is connected to a voice mail system, the "Mailbox" key will also light up to alert you to any messages that have arrived.
  • Page 44: Automatic Connection Setup (Hotline)

    Making Calls – Convenience Functions Step by Step Automatic Connection Setup (Hotline) If this function is configured (contact your service per- sonnel), the system automatically sets up a connection to a preset internal or external destination. Lift the handset. Depending on the setting, the connection is either set up immediately or only after a preset period of time (hotline after a timeout).
  • Page 45: Associated Dialing/Dialing Aid

    Making Calls – Convenience Functions Step by Step Associated Dialing/Dialing Aid If this function has been configured (contact your serv- ice personnel), you can use a dialing aid to dial numbers and set up calls for your telephone. The operating procedure depends on whether the dial- ing aid is connected to the S bus or the a/b (T/R) port.
  • Page 46: During A Call

    Making Calls – Convenience Functions Step by Step During a Call Using Call Waiting Callers can still reach you while you are engaged in an- other call. A signal alerts you to the waiting call. You can either ignore or accept the waiting call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later You can also bar call waiting or the call waiting tone...
  • Page 47: Preventing And Allowing Call Waiting (Automatic Camp-On)

    Making Calls – Convenience Functions Step by Step Preventing and Allowing Call Waiting (Automatic Camp-On) If this function has been configured (ask your service technician), you can prevent or allow a second call Page 46 from being signaled by automatic camp-on during an ongoing call.
  • Page 48: Placing External Calls On Hold

    Making Calls – Convenience Functions Step by Step Enter the number of the park slot (0 - 9) and make a note of it. If the park slot number you entered is not dis- played, it is already in use; enter another one. Retrieving a Parked Call Precondition: One or more calls have been parked.
  • Page 49 Making Calls – Convenience Functions Step by Step Picking up (Retrieving) a Held Call Precondition: One or more calls have been parked. The telephone is idle. Press the key. The LED lights up. Program/Service Select and confirm. 63=Retrieve line? Enter the code. If the "Line retrieved"...
  • Page 50: Conducting A Conference

    Making Calls – Convenience Functions Step by Step Conducting a Conference In a conference call, you can talk to as many as four other parties at the same time. These may be internal or external users. Call the first party. Select and confirm.
  • Page 51: Ending A Conference (Initiator Only)

    Making Calls – Convenience Functions Step by Step Checking Which Parties Are in the Conference (Ini- tiator Only) Select and confirm. View conf parties? The first station appears on the screen. To display other stations, confirm each subsequent dis- Next? play.
  • Page 52: Activating Tone Dialing (Dtmf Suffix Dialing)

    Making Calls – Convenience Functions Step by Step Activating Tone Dialing (DTMF Suffix Dialing) You can transmit dual-tone multifrequency (DTMF) sig- nals to control devices such as an answering machine or automatic information system. Press the key. The LED lights up. Program/Service Select and confirm.
  • Page 53: Trunk Flash

    Making Calls – Convenience Functions Step by Step Replace the handset. Select and confirm. Transfer? If the connection between the two other parties is not established within 45 seconds, the call from the first part returns to you (recall). Trunk Flash To activate ISDN-type services and features through the network carrier’s analog trunks or those of other com- munications platforms (such as "consultation hold"), you...
  • Page 54: If You Cannot Reach A Destination

    Making Calls – Convenience Functions Step by Step If You Cannot Reach a Destination ... Call Waiting (Camp-On) Precondition: You have dialed an internal number and hear a busy signal. It is important that you reach the called party. Wait (approx. 5 seconds) until "Camp-on" appears on the Camp-on display and the busy tone is followed by the ring tone.
  • Page 55: Using Night Answer

    Making Calls – Convenience Functions Step by Step Using Night Answer When night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by serv- ice personnel (standard night answer service) or by you (temporary night answer service).
  • Page 56: Saving Functions, Procedures And Appointments

    Saving Functions, Procedures and Appointments Step by Step Saving Functions, Procedures and Appointments You can save a frequently-dialed number, or frequently- used functions/procedures (comprising several operat- ing steps) to any free key on your telephone or add-on device. If you have programmed a Shift key, you can assign numbers and functions on two levels of the program- mable keys.
  • Page 57 Saving Functions, Procedures and Appointments Step by Step Now press the key to access the function direct- ly. If the function can be turned on and off, such as "Do not disturb", pressing the key multi- ple times turns the function on and off. Meaning of LED Signals for Saved Functions: Call forwarding, Forwarding - trunk, Forward Line, US:Night answer UK:Night Service, Do not disturb,...
  • Page 58 Saving Functions, Procedures and Appointments Step by Step Repdial key (internal), Direct station select: The other party is not engaged in a call. The other party is engaged in a call or has activated do not disturb. Flashing rapidly - A caller is trying to reach you, please pick up the phone.
  • Page 59 Saving Functions, Procedures and Appointments Step by Step The following functions are assigned to keys which have no LED: Repdial key (external), Procedure key, Trace call, Speed- dial, Release call, Clear, US:Lock all phones UK:Tele- phone Lock, Send message, US:Directory UK:Phone- book (1=internal, 2=LDAP), Call waiting, US:Connect/ Toggle UK:Shuttle, Conference, Speaker call, Retrieve line, Reserve trunk, Release trunk, Temporary Phone,...
  • Page 60: Assigning A Procedure (Operating Steps) To A Key

    Saving Functions, Procedures and Appointments Step by Step Assigning a Procedure (Operating Steps) to a Key Station numbers and functions which require additional inputs, i.e. comprise several operating steps, can be saved to a single key on your telephone. Using the associated dial function, for example Page 45, you can save all the remaining inputs re- quired (station number of the calling party + the station number to be dialed) to a single key.
  • Page 61: Appointments Function

    Saving Functions, Procedures and Appointments Step by Step Confirm. US: End? UK: Exit? Select and confirm. US: Program another key? UK: Another key? Select the stored procedure by pressing a key. Procedures containing functions which can be switched on/off can be activated by pressing the key, and deactivated by pressing the same key again.
  • Page 62: Using Timed Reminders

    Saving Functions, Procedures and Appointments Step by Step Deleting and checking a saved appointment: Press the key. The LED lights up. Program/Service Confirm. #46=Timed reminder off? Enter the code. Confirm. Delete? Select and confirm. US: Exit UK: End Using Timed Reminders Precondition: You must have saved a timed reminder Page 61.
  • Page 63: Displaying And Assigning Call Charges

    Displaying and Assigning Call Charges Step by Step Displaying and Assigning Call Charges Displaying Call Charges (Not for U.S.) For the current call: The display usually shows call charges at the end of a call (default setting). If you wish to display charges continuously during a call in progress, your service personnel must request this feature from your carrier.
  • Page 64: Displaying Call Charges For Another Telephone (Not For U.s.)

    Displaying and Assigning Call Charges Step by Step Displaying Call Charges for Another Telephone (Not for U.S.) If this function is configured (contact your service per- sonnel), you can display and print the chargeable calls for other telephones (such as a pay phone). Precondition: You have programmed the function "View call charges"...
  • Page 65: Dialing With Call Charge Assignment

    Displaying and Assigning Call Charges Step by Step Dialing with Call Charge Assignment You can assign external calls to certain projects. Precondition: Service personnel has set up account codes for you. Press the key. The LED lights up. Program/Service Select and confirm. 60=Account code? Enter the code.
  • Page 66: Private Sphere/Security

    Private Sphere/Security Step by Step Private Sphere/Security Turning Ringer Cutoff On and Off You can activate the ringer cutoff function if you do not want the receive any calls. Calls are only identified by one ring signal, an indication on the display, and a key which has been programmed to flash (such as a trunk key).
  • Page 67: Caller Id Suppression

    Private Sphere/Security Step by Step Caller ID Suppression You can prevent your station number or name from ap- pearing on the displays of external parties you call. The feature remains active until you deactivate it. Select and confirm. Suppress call ID? Restore caller ID? Enter code for "suppress"...
  • Page 68: Trace Call: Identifying Anonymous Callers (Not For U.s.)

    Private Sphere/Security Step by Step Deactivating the telephone to be monitored: Press the illuminated key. The LED goes out. Program/Service Replace the handset. Monitoring the room: Enter the internal number if the telephone in the room you wish to monitor. Trace Call: Identifying Anonymous Callers (Not for U.S.) You can have the carrier identify malicious external call-...
  • Page 69: Locking The Telephone To Prevent Unauthorized Use

    Private Sphere/Security Step by Step Locking the Telephone to Prevent Unauthorized Use You can prevent unauthorized persons from using your telephone and its electronic notebook during your ab- sence. Precondition: You must have configured a personal identification number (PIN) for your telephone Page 71.
  • Page 70: Locking Another Telephone To Prevent Unauthorized Use

    Private Sphere/Security Step by Step Locking Another Telephone to Prevent Unauthorized Use If this function has been configured (contact your service personnel), you can lock other telephones to prevent unauthorized use and then unlock them again later. You can use this function to unlock the telephone for us- ers who have locked their telephones and then forgot- ten their PINs.
  • Page 71: Saving Your Pin

    Private Sphere/Security Step by Step Saving Your PIN To use the functions • to prevent unauthorized persons from using your telephone Page 69 • to use another telephone like your own Page 76 • to change your call number Page 77 you need to enter a personal identification number, which you can save yourself.
  • Page 72: Using Other Functions

    Using Other Functions Step by Step Using Other Functions Sending a Message You can send short text messages (infotexts) to single users or groups of users who have system telephones. On system telephones with no display (e.g. optiPoint 500 entry), on ISDN, pulse or tone dialling te- lephones, transmitted text messages will be saved as a callback request.
  • Page 73: Displaying And Deleting Messages You Have Sent

    Using Other Functions Step by Step Entering text via the keypad Enter text (max. 24 characters) via the keypad. Digit keys must be pressed a specific number of times to en- ter letters. Example: "R" = Press the key once and the key three times.
  • Page 74: Answering Messages

    Using Other Functions Step by Step Answering Messages "Messages received:" appears on your screen, along with an indication of the length. Confirm. US: View messages? UK: Display Messages? Follow the display prompts. Leaving an Advisory Message You can leave an advisory message on your telephone screen for internal callers who want to reach you while you are away from your desk.
  • Page 75: Deleting Advisory Messages

    Using Other Functions Step by Step Deleting Advisory Messages Select and confirm. Advisory msg. off Enter the code. If you have programmed an "Advisory message" key Page 56: The LED lights up. Press the key. Display Number of Waiting Calls and Overload Indication You can show the number of external waiting calls on the display by pressing the "View number of calls"...
  • Page 76: Using Another Telephone Like Your Own

    Using Other Functions Step by Step Using Another Telephone Like Your Other people can temporarily use your telephone for outgoing calls as though it were their own. Press the key. The LED lights up. Program/Service Select and confirm. 508=Temporary Phone? qidl Enter the code.
  • Page 77: Change Call Number (Relocate)

    Using Other Functions Step by Step Change call number (relocate) You can put your call number on every other available te- lephone when it is set up (ask your service personnel). Your previous telephone then receives the old call num- ber of your new telephone.
  • Page 78: Fax Details And Message On Answering Machine

    Using Other Functions Step by Step Fax Details and Message on Answer- ing Machine If a fax or answering machine is connected to your sys- tem and you have assigned the "Fax details" function to a programmable key Page 56, the key lights up when a fax or a message has been received.
  • Page 79: Resetting Services And Functions (System-Wide Cancellation For A Telephone)

    Using Other Functions Step by Step Resetting Services and Functions (System-Wide Cancellation for a Tele- phone) There is a general reset procedure for activated func- tions. The following functions are canceled, if they were activated: • Forwarding on • Advisory msg. on •...
  • Page 80: Activating Functions For Another Telephone

    Using Other Functions Step by Step Activating Functions for Another Tele- phone If this function has been configured (contact your serv- ice personnel), you can turn the following functions on and off for other telephones. This feature is also known as associated service.
  • Page 81: Using System Functions From The Outside (Disa: Direct Inward System Access)

    Using Other Functions Step by Step Using System Functions from the Outside (DISA: Direct Inward System Access) If this function has been configured (contact your serv- ice personnel), you can set up external outgoing calls from outside the system, just like an internal user. You can also activate and deactivate the following functions in your system: •...
  • Page 82 Using Other Functions Step by Step Wait for a dial tone and then enter the code, such as 97 for Do not disturb on. Make other inputs as neces- sary; (refer to the operating instructions for pulse and DTMF telephones). Dial the external number.
  • Page 83: Using Functions In Isdn Via Code Dialing (Keypad Dialing)

    Contact your network provider to find out which ISDN functions can be code-controlled in your country. Siemens AG shall not be liable for damages/ costs which may be incurred by fraudulent activi- ties or remote operation (e.g. toll fraud).
  • Page 84: Controlling Connected Computers Or Other Programs And Telephone Data Service (Hipath 3500/3550/3700/3750 Only)

    Using Other Functions Step by Step Controlling Connected Computers or Other Programs and Telephone Data Service (HiPath 3500/3550/3700/3750 Only) If this function has been configured (contact your serv- ice personnel), you can control connected computers or programs running on them, such as hotel services or in- formation systems, from your telephone.
  • Page 85: Controlling Relays

    Using Other Functions Step by Step Controlling Relays If this function has been configured (contact your serv- ice personnel), you can turn up to four relays on and off to control different facilities (such as a door opener). Depending on how they are programmed, you can switch the relays on and off or switch them on and have them switched off automatically after a timeout.
  • Page 86: Simple Paging Equipment

    Using Other Functions Step by Step Simple Paging Equipment Paging: To be paged, you must have activated a call ringing group Page 89, call forwarding Page 21, or call re- direction (service technician) to the internal station number of your paging equipment. A call request is then signaled automatically.
  • Page 87: Using Other Team Functions

    Using Other Team Functions Step by Step Using Other Team Functions Turning Group Call On and Off If this function has been configured (contact your serv- ice personnel), you belong to one or more groups of us- ers who can each be reached under a hunt group or group call number.
  • Page 88 Using Other Team Functions Step by Step You belong to multiple groups or to one group with trunk keys (including executive/secretary teams). Select and confirm. US: Leave group? UK: Leave hunt group? US: Join group? UK: Join hunt group? Enter the code for "leave" or "join". Press the "Hunt group join/leave"...
  • Page 89: Accepting A Call For Another Member Of Your Team

    Using Other Team Functions Step by Step Accepting a Call for Another Member of Your Team You can accept calls for other telephones in your team from your telephone even while engaged in another call. To do this, contact your service personnel to find out if a pickup group has been configured.
  • Page 90: Uniform Call Distribution (Ucd)

    Using Other Team Functions Step by Step Uniform Call Distribution (UCD) If this function has been configured (contact your serv- ice personnel), you belong to a group of users (agents) to whom calls are distributed. An incoming call is always assigned to the agent who has had the longest break without a call.
  • Page 91 Using Other Team Functions Step by Step Requesting and activating a work time: If you want to follow-up on the last call you answered without being disturbed, you can request and activate a work time. This removes your telephone from the call distribution cycle for a programmable period of time un- til you log back on.
  • Page 92: Team And Executive/Secretary

    Team and Executive/Secretary Functions With Trunk Keys Step by Step Team and Executive/Secretary Functions With Trunk Keys If this function has been configured (contact your serv- ice personnel), you belong to a team of users for whom special keys were programmed: •...
  • Page 93: Answering Calls With Trunk Keys

    Team and Executive/Secretary Functions With Trunk Keys Step by Step Answering Calls With Trunk Keys Precondition: Your telephone is ringing and/or the trunk key is flashing rapidly. Press the rapidly flashing trunk key. This is not necessary if the trunk is automatically as- signed to you when you lift the handset or press the "Speaker"...
  • Page 94: Switching Between Phone Calls On Multiple Trunks

    Team and Executive/Secretary Functions With Trunk Keys Step by Step Retrieving the call: Press the slowly flashing trunk key. Switching Between Phone Calls on Multiple Trunks Precondition: You are conducting a call over a trunk in your group. Another trunk key starts flashing. Press the flashing trunk key.
  • Page 95 Team and Executive/Secretary Functions With Trunk Keys Step by Step Select and confirm. 1=all calls? 2=external calls only? 3=internal calls only? Enter the code. Enter the destination number. Confirm. US: Save? UK: Save entry? If available. Press the "Forward Line" key. (You have stored the call forwarding type and destination on the "Forward Line"...
  • Page 96: Using Dss Keys

    Team and Executive/Secretary Functions With Trunk Keys Step by Step Using DSS Keys Each team member has a DSS key for every other member in the team. This enables every team member to reach all other members of the team directly, simply by pressing a key. Meaning of LED Indications on DSS Keys LED on the DSS key is off - the team member is not en- gaged in a phone call.
  • Page 97: Transferring A Call In Progress

    Team and Executive/Secretary Functions With Trunk Keys Step by Step or With on-hook dialing: Use speakerphone mode (not available with optiPoint 500 economy and optiPoint 500 basic). Transferring a Call in Progress Press the DSS key and announce the call, if desired. Replace the handset.
  • Page 98: Transferring Calls Directly To The Executive (Only In An Executive/Secretary Group)

    Team and Executive/Secretary Functions With Trunk Keys Step by Step Transferring Calls Directly to the Executive (Only in an Executive/Secretary Group) Normally, audible signaling of all calls for the executive is heard only in the secretary’s office. You can activate audible signaling so that calls are only signaled on the executive telephone and on a second telephone assigned to it.
  • Page 99: Testing The Telephone

    Testing the Telephone Step by Step Testing the Telephone Testing the Telephone Functions You can test your telephone functions. Precondition: Your telephone is idle. Press the key. The LED lights up. Program/Service Select and confirm. 940=Phone test? qmhd Enter the code. If everything is OK, •...
  • Page 100: Special Functions In The Lan (Pc Network)

    Special Functions in the LAN (PC Network) Step by Step Special Functions in the LAN (PC Network) If your telephone is operating in a HiPath 5000 RSM en- vironment, multiple HiPath 3000 systems are intercon- nected via a LAN (Local Area Network, e.g. proprietary PC network).
  • Page 101: Transferring Call Forwarding

    Special Functions in the LAN (PC Network) Step by Step Transferring Call Forwarding You can activate/deactivate call forwarding Page 21 for your telephone from other HiPath 5000 RSM tele- phones. Select and confirm. Internal DISA? Enter the code. Enter the (DISA) call number of the HiPath 3000 to which your telephone is connected.
  • Page 102: Using Night Answer

    Special Functions in the LAN (PC Network) Step by Step Using Night Answer If authorized (contact your service personnel), you can define telephones in other HiPath 3000 communica- tions platforms as the night answer Page 55. Select and confirm. Internal DISA? Enter the code.
  • Page 103: Activating And Deactivating A Ringing Group

    Special Functions in the LAN (PC Network) Step by Step Activating and Deactivating a Ringing Group You can have calls for your telephone signaled audibly at external telephones or at telephones in other HiPath 3000 communications platforms Page 89. Saving the telephones for the ringing group: Press the key.
  • Page 104: Controlling Relays

    Special Functions in the LAN (PC Network) Step by Step Controlling Relays If this feature is configured (contact your service per- sonnel), you can also control relays Page 85 in other HiPath 3000 communications platforms. Select and confirm. Internal DISA? Enter the code.
  • Page 105: Opening The Door

    Special Functions in the LAN (PC Network) Step by Step Opening the Door If this feature is configured (contact your service per- sonnel), you can also activate the door opener Page 32 in other HiPath 3000 communications plat- forms. Select and confirm. Internal DISA? Enter the code.
  • Page 106: Labeling, Documentation And Accessories

    Page 107. You can label your keypads for each PC. • with a computer via the Internet: You will find the "Online Key Labelling Tool" along with the user inter- face under http://www.siemens.com/hipath "Downloads" "Soft- ware". Put the labeled strips in the rele-...
  • Page 107: Attaching A Station Number Label

    Documentation You can find these operating instructions in the Internet in PDF format under http://www.siemens.com/hipath and on CD-ROM (ask your service personnel) in HTML and PDF format. In order to look at and print the operating instructions in PDF format, you need a computer on which the free Acrobat Reader software package is installed by Adobe.
  • Page 108: Accessories

    Labeling, Documentation and Accessories Accessories The following accessories help you customize your telephone (not optiPoint 500 economy) to your individual preferences. optiPoint adapters are modules which can be plugged into the option bays at the bottom of optiPoint. optiPoint key module: Key module with 16 programmable keys.
  • Page 109: Fixing Problems

    Fixing Problems Fixing Problems Telephone Maintenance • Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth. • If the telephone is very dirty, clean it with a diluted neutral cleaner con- taining surfactants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only).
  • Page 110: Responding To Error Messages On The Screen

    Fixing Problems Step by Step Responding to Error Messages on the Screen Possible cause: US: Invalid entry UK: Incorrect entry The station number is incorrect. Possible response: Enter a correct station number. Possible cause: US: Not authorized UK: Access denied You tried to activate a disabled function.
  • Page 111: Index

    Index Index call charge assignment ......65 call charges for another telephone ..63 call charges for your telephone ....63 call forwarding ..........21 MSN in CO ..........22 accessories ..........108 call request ..........35 account code ..........65 call signal .............
  • Page 112 Index deleting advisory messages faceplate ....75 desk microphone key module ........108 ..........9 details, fax fax details ........... 78 ............ 78 dial input editing forwarding ......... 34 ........... 21 dialing multiple subscriber number (MSN) ..22 en-bloc forwarding MSN in CO .............
  • Page 113 Index key fields, labeling night answer ......8, 9, 106 ..........55 key module notes ........... 9 .............. 2 keypad dialing ..........83 keys assigning ..........56 open door fixed ............8, 9 with a code ..........32 incomplete save ........
  • Page 114 Index system-wide cancellation ......79 radio paging equipment PSE ....85 recall ............. 53 receiving volume ........13, 27 team with trunk keys ......... 92 redialing a number ........17 Telefonbuch LDAP ........40 from the caller list ........36 telephone relays ............
  • Page 115 Index .............. 90 using a caller list ......... 35 using a temporary phone ......76 using functions from the outside .... 81 variable call forwarding ......21 Wählen aus LDAP-Datenbank ......40 waiting calls ..........75 work time ............ 91...
  • Page 116 Index...
  • Page 117: Overview Of Functions/Codes (Alphabetical)

    Overview of Functions/Codes (Alphabetical) Overview of Functions/Codes (Alphabetical) The table below lists all available functions as they appear on the display. Functions that have been configured (contact your service personnel) can be activated interactively (se- lect + save) via the Program/Service menu (select + save or enter a code), or by pressing function keys, provided that the functions have been configured (contact your service per- sonnel).
  • Page 118 Overview of Functions/Codes (Alphabetical) ... Via the ... With Functions ... Inter- Program/Service function (display) actively menu keys Program/Service < > < > Code Consult Return to held call Quit and return Transfer/US:Accept call UK:Accept Control Relay On Control Relay Off US:Directory UK:Phonebook 1=internal 2=LDAP...
  • Page 119 Overview of Functions/Codes (Alphabetical) ... Via the ... With Functions ... Inter- Program/Service function (display) actively menu keys Program/Service < > < > Code HF answerback on HF answerback off Hotline Join hunt group Leave hunt group Rejoin all groups Leave all groups #85# Lock all phones...
  • Page 120 Overview of Functions/Codes (Alphabetical) ... Via the ... With Functions ... Inter- Program/Service function (display) actively menu keys Program/Service < > < > Code Retrieve line Ring Transfer: On Ring Transfer: Off #502 Ringer cutoff on Ringer cutoff off Ringing group on Ringing group off Room monitor Select language...
  • Page 121 Overview of Functions/Codes (Alphabetical) ... Via the ... With Functions ... Inter- Program/Service function (display) actively menu keys Program/Service < > < > Code Log on Log off #401 Available Not available #402 Work on Work off #403 UCD night on UCD night off #404 Calls in queue...
  • Page 122: Fcc And Industry Canada Compliance

    The Siemens optiPoint telephone is certified with FCC under Part 68 as a component device for connection behind FCC Part 68 certified Siemens PBX systems. In order for the FCC certification of the Siemens optiPoint telephone to be retained, all other products used in conjunction with the Siemens optiPoint telephone must also be FCC Part 68 certified for use with the front-end terminal equipment.
  • Page 123 FCC and Industry Canada Compliance If at any time the ownership of Siemens optiPoint telephone is transferred to someone else (whether independently or as part of a system), please supply this manual to the new owner. 1. REN The ringer equivalence number (REN) is used to determine the quality of devices which may be connected to the telephone line.
  • Page 124: Equipment Attachment Limitations

    Ringer Equivalence Numbers of all the devices does not exceed 5. The REN is associated with the analog loop-start and ground-start tele- phones. It is not applicable to Siemens optiPoint telephones. Equipment Attachment Limitations The Industry Canada label identifies certified equipment.
  • Page 125 © Siemens AG 2004 Information and Communication Networks Hofmannstr. 51 • D-81359 München The information provided in this document contains merely general de- scriptions or characteristics of performance which in case of actual use Ref. No.: A31003-H1012-C121-5-7619 do not always apply as described or which may change as a result of further development of the products.

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