Before You Begin Marks The device conforms to the EU guideline 1999/5/EG, as attested by the CE mark. This device has been manufactured in accordance with our certified environ- mental management system (ISO 14001). This process ensures that energy consumption and the use of primary raw materials are kept to a minimum, thus reducing waste production.
Basic operating instructions Basic operating instructions optiPoint 410 entry control panel Speaker Keys for for ring tones telephone settings Handset LEDs Eight fixed function keys: Consultation Redial Message Waiting Callback Speed Dial Mute Speaker Release Keypad Your service personnel can customize the default assignment to meet your preferences and requirements following order placement.
Basic operating instructions Step by Step How to Use these Operating Instructions You will find a graphic representation of the steps in log- ical sequence in the left column. Below is an explana- tion of the symbols: Lift the handset (off-hook). Replace the handset (on-hook).
Basic operating instructions Step by Step Accessing Functions ... With Codes You can activate the functions of your system by enter- ing codes such as: DND (do not disturb) on. DND (do not disturb) off. All codes to activate or enable functions are always in- troduced by pressing the star key, and all codes to de- activate, disable or delete functions are always entered starting with the pound key.
Making Calls – Basic Functions Step by Step Making Calls – Basic Functions Making and Answering Calls Special default ring signaling is set for your telephone: • When you receive an internal call, your telephone rings once every four seconds (single-tone se- quence).
Making Calls – Basic Functions Step by Step Open Listening in the Room During a Call You can let other people in the room join in on the call. Let the other party know that you have turned on the speaker.
Making Calls – Basic Functions Step by Step Dialing Numbers/Making Calls Answering a Call With the Handset Lift the handset. Internal calls: Enter the station number. External calls: Enter the external code and the station number. The called party does not answer or is busy: Replace the handset.
Making Calls – Basic Functions Step by Step Redialing a Number The last three external telephone numbers dialed are stored automatically. You can redial them simply by pressing a key. Lift the handset. Press this key. Redial If this feature is configured (contact the service personnel), accounts codes entered are also saved ! Page 37.
Making Calls – Basic Functions Step by Step Switching to the Party on Hold (Toggle) Press the key. Enter the code. LED continues to flash. Consultation Combining the calling parties into a three-party conference Press the key. Enter the code. The LED goes out. Consultation Connecting the other parties to each other Replace the handset.
Making Calls – Basic Functions Step by Step Call Forwarding Using Variable Call Forwarding You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system). Special features must be taken into consider- ation if your telephone operates with HiPath 5000 (system networking via PC net- work) ! Page 58!
Making Calls – Basic Functions Step by Step Using Call Forwarding No Reply (CFNR) Calls that are not answered after three rings (=default, can be adjusted by service personnel) or that are re- ceived while another call is ongoing can be automatical- ly forwarded to a specified telephone.
Making Calls – Basic Functions Step by Step Call Forwarding in the Carrier Network and Forwarding Multiple Subscriber Num- bers (MSN) (Not for U.S.) If this function has been configured (contact the service personnel), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) directly within the carrier network.
Making Calls – Basic Functions Step by Step Using Callback If a user is busy or is not answering, you can store an automatic callback. This feature saves you from having to make repeated attempts to reach the user. You receive a callback, •...
Making Calls – Basic Functions Step by Step Telephone Settings Adjusting the Ring Volume Press one of these keys while the phone is idle. Press the key. To raise or lower the volume, keep pressing the keys un- til the desired volume is set. simultaneously Save.
Making Calls – Convenience Functions Step by Step Making Calls – Convenience Functions Making Calls Accepting a Specific Call for Your Colleague You hear another telephone ring. Lift the handset. Enter the code. Enter the number of the telephone that is ringing. Accepting calls in a team ! Page 53.
Making Calls – Convenience Functions Step by Step Answering Calls from the Entrance Telephone and Opening the Door If an entrance telephone has been programmed, you can use your telephone to speak to someone at the entrance telephone and to activate a door opener. If you are authorized to activate a door opener (contact the service personnel), visitors can open the door them- selves by entering a 5-digit code (e.g.
Making Calls – Convenience Functions Step by Step Activating the door opener: Lift the handset. Enter the code. Dial the entrance telephone number. Enter the five-digit code. Default code = "00000" (con- tact the service personnel). Enter the type of door opener. 1 = enable with ring, 2 = enable w/o ring = You can also open the door with- out a doorbell ring.
Making Calls – Convenience Functions Step by Step Dialing Numbers/Making Calls Speed-Dial Using Station and System Speed-Dial Numbers Precondition: You have stored station speed-dial num- bers ! Page 24 or the service personnel has stored system speed-dial numbers. Lift the handset. Press the key.
Making Calls – Convenience Functions Step by Step Using Mailboxes If there are messages waiting for you, you will hear a special dial tone (continuous buzzing) when you lift the handset. Lift the handset. rjlg Enter the code. Press the illuminated key. Message Waiting This connects you to the sender of the message or the mailbox system.
Making Calls – Convenience Functions Step by Step Automatic Connection Setup (Hotline) If this function is configured (contact the service per- sonnel), the system automatically sets up a connection to a preset internal or external destination. Lift the handset. Depending on the setting, the connection is either set up immediately or only after a preset period of time (hotline after a timeout).
Making Calls – Convenience Functions Step by Step Assigning a Station Number (Not for U.S.) If this function has been configured (contact the service personnel), you can selectively assign a specific num- ber (DID number) to your telephone before making an external call.
Making Calls – Convenience Functions Step by Step During a Call Using Call Waiting Callers can still reach you while you are engaged in an- other call. A signal alerts you to the waiting call. You can either ignore or accept the waiting call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later You can also bar call waiting or the call waiting tone...
Making Calls – Convenience Functions Step by Step Preventing and Allowing Call Waiting (Automatic Camp-On) If this function has been configured (ask the service per- sonnel), you can prevent or allow a second call ! Page 28 from being signaled by automatic camp-on during an ongoing call.
Making Calls – Convenience Functions Step by Step Retrieving a Parked Call Precondition: One or more calls have been parked. The telephone is idle. Lift the handset. Enter the code. Enter the park slot number you noted earlier. If the park slot number you enter is not in use, you can- not retrieve the call.
Making Calls – Convenience Functions Step by Step If the second party does not answer: Press this key and wait two seconds. Consultation or (depending on the configuration) Press the key twice. Consultation Adding Up to Five to the Conference (Initiator Only) Press the key.
Making Calls – Convenience Functions Step by Step Recording Calls If configured (contact the service personnel), you can record calls. Precondition: You are conducting a call. Press the key. LED flashes. Consultation qhmg Enter the code. An announcement notifies you and the person you are speaking with that recording has begun.
Making Calls – Convenience Functions Step by Step After a Speaker Call (Announcement) in a Group If this function has been configured (contact the service personnel), you can use a speaker call (announcement, ! Page 25) to announce a call in progress to a group of users ! Page 52.
Making Calls – Convenience Functions Step by Step If You Cannot Reach a Destination Call Waiting (Camp-On) It is important that you reach the called party, but the number is busy. Lift the handset. Enter the internal station number. Wait (approx. 5 seconds) until the busy tone is followed by the ring tone.
Making Calls – Convenience Functions Step by Step Using Night Answer When night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by the service personnel ( standard night answer service) or by you (temporary night answer service).
Saving Function, Procedures and Appointment Step by Step Saving Function, Procedures and Appointment Appointments Function Saving Appointments You can tell your telephone to give you a call when you want to be reminded of an appointment ! Page 36. To do this, you need to save the time you want the call to be made.
Displaying and Assigning Call Charges Step by Step Displaying and Assigning Call Charges Dialing with Call Charge Assignment You can assign external calls to certain projects. Precondition: The service personnel has set up account codes for you. Lift the handset. Enter the code.
Private Sphere/Security Step by Step Private Sphere/Security Turning Do Not Disturb On and Off You can activate the do not disturb function if you do not want the receive any calls. When do not disturb is acti- vated, internal callers hear a busy signal and external callers are rerouted to a telephone assigned for this pur- pose (contact the service personnel).
Private Sphere/Security Step by Step Monitoring a Room A telephone can be used to monitor a room. The func- tion must be activated on the telephone that you want to monitor. Calling this telephone lets you hear what is going on in the room.
Private Sphere/Security Step by Step Trace Call: Identifying Anonymous Callers (Not for U.S.) You can have the carrier identify malicious external call- ers. You can save the caller’s station number during the call or for 30 seconds after the call ends. However, it is essential that you do not replace your handset during this time.
Private Sphere/Security Step by Step Locking Another Telephone to Prevent Unauthorized Use If this function has been configured (contact the service personnel), you can lock other telephones to prevent unauthorized use, and later unlock them again. You can use this function to unlock the telephone for us- ers who have locked their telephones and then forgot- ten their PINs.
Using Other Functions/Services Step by Step Using Other Functions/Services Sending a Message You can send short text messages (infotexts) to single users or groups of users who have system telephones. On system telephones with no display (e.g. optiPoint 500 entry), on ISDN, pulse or tone dialing tele- phones, transmitted text messages will be saved as a callback request.
Using Other Functions/Services Step by Step Answering Messages If you have received any messages, the button "mes- sages/info" will light up. After lifting the receiver you will hear a special dial tone or an announcement. Lift the handset. rjlg Enter the code. Press the illuminated key.
Using Other Functions/Services Step by Step Using Another Telephone Like Your Own for an Extended Period of Time (Mobility) If this feature is configured, you can use a random optiPoint 410 as your own telephone. Your station num- ber including all settings are transferred. Precondition: You have received a mobile station num- ber and, where applicable, a password (ask the service personnel).
Using Other Functions/Services Step by Step Resetting Services and Functions (System-Wide Cancellation for a Telephone) There is a general reset procedure for activated func- tions. The following functions are canceled, if they were activated: • Forwarding on • Advisory msg. on •...
Using Other Functions/Services Step by Step Activating Functions for Another Telephone If this function has been configured (contact the service personnel), you can turn the following functions on and off for other telephones. This feature is also known as associated service. •...
Using Other Functions/Services Step by Step • Lock and unlock all phones, code: 66/#66 ! Page 40 • Save PIN, code: 93 ! Page 41 • Send a message, code: 68/#68 ! Page 42 • Group ringing, code: 81/#81 ! Page 53 •...
Using Other Functions/Services Step by Step Controlling Connected Computers or Other Programs and Telephone Data Service If this function has been configured (contact the service personnel), you can control connected computers or programs running on them, such as hotel services or in- formation systems, from your telephone.
Using Other Functions/Services Step by Step Communicating with PC Applications over a CSTA Interface If this function has been configured (ask your service personnel), you can use your telephone to communi- cate with PC applications (CSTA = Computer Supported Telecommunications Applications). You send informa- tion to the application and receive information from the application via an acoustic signal.
Using Other Functions/Services Step by Step Controlling Relays (Not for HiPath 2000) If this feature is configured (contact the service person- nel), you can turn up to four relays on and off to control different facilities (such as a door opener).
Using Other Functions/Services Step by Step Radio Paging (Not for U.S.) If paging equipment is connected to your system (con- tact the service personnel), you can contact people via their pocket receivers. The pocket receiver indicates to the person you are looking for that someone is trying to get in touch.
Using Team Functions Step by Step Using Team Functions Turning Group Call On and Off If this function has been configured (contact the service personnel), you belong to one or more groups of users who can each be reached under a hunt group or group call number.
Using Team Functions Step by Step If you deactivate the audible tone for another group or trunk, or deactivate it for all groups and trunks to which you belong, a special dial tone sounds when you lift the handset. Accepting a Call for Another Member of Your Team You can accept calls for other telephones in your team (group) from your telephone even while engaged in an-...
Using Team Functions Step by Step Uniform Call Distribution (UCD) If this function has been configured (contact the service personnel), you belong to a group of users (agents) to whom calls are distributed. An incoming call is always assigned to the agent who has had the longest break without a call.
Team and Executive/Secretary Functions With Assigned Trunk Lines Step by Step Team and Executive/Secretary Functions With Assigned Trunk Lines If this function has been configured (contact the service personnel), you belong to a team of users for whom special trunk lines exist. You can then conduct your calls as usual via the trunk assigned to you.
Testing the Telephone Step by Step Transferring Calls Directly to the Exec- utive (Only in an Executive/Secretary Group) Normally, audible signaling of all calls for the executive is heard only in the secretary’s office. You can activate audible signaling so that calls are only signaled on the executive telephone and on a second telephone assigned to it.
Precondition: you belong to the hunt group/group call ! Page 52 of another HiPath 2000/HiPath 3000: Lift the handset. Enter the code. Enter the (DISA) call number of the other HiPath 2000/ HiPath 3000. Enter. Enter the (DISA) call number of your telephone.
HiPath 5000 tele- phones. Lift the handset. Enter the code. Enter the (DISA) call number of the HiPath 2000/ HiPath 3000 to which your telephone is connected. Enter. Enter the (DISA) call number of your telephone.
! Page 35. Lift the handset. Enter the code. Enter the (DISA) call number of the HiPath 2000/ HiPath 3000 to which the night answer telephone is connected. Enter. Enter the (DISA) call number of the telephone from which you wish to activate/deactivate the night answer service.
Activating and Deactivating a Ringing Group You can have calls for your telephone signaled audibly at external telephones or at telephones in other HiPath 2000/HiPath 3000 communications platforms ! Page 53. Saving the telephones for the ringing group: Lift the handset.
Special Functions in the LAN Step by Step Controlling Relays (Not for HiPath 2000) If this feature is configured (contact the service person- nel, you can also control relays ! Page 50 in other HiPath 3000 communications platforms. Lift the handset.
HiPath 2000/HiPath 3000 communications platforms. Lift the handset. Enter the code. Enter the (DISA) call number of the HiPath 2000/ HiPath 3000 in which the door is to be opened. Enter. Enter the (DISA) call number of the telephone from which you wish to activate the door opener.
Documentation You can find these operating instructions in the Internet in PDF format under http://www.siemens.com/hipath and on CD-ROM (ask the service personnel) in HTML and PDF format. In order to look at and print the operating instructions in PDF format, you need a computer on which the free Acrobat Reader software package is installed by Adobe.
Fixing Problems Fixing Problems Telephone Maintenance • Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth. • If the telephone is very dirty, clean it with a diluted neutral cleaner con- taining surfactants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only).
Index Index caller ID suppression ......... 38 calling a second party ........ 14 calls distributing ..........54 calls in queue ..........54 account code ..........37 CE mark ............3 agents ............54 cleaning the telephone ......64 announcement ........... 25 conference ..........
Index handsfree answerback night answer ......21 ..........35 HiPath 5000 notes .............. 2 actuators ..........61 group call ..........57 hunt group ..........57 open door night answer ........... 59 with a code ..........22 opening the door ........62 open listening ..........
Index text message answering ..........43 saving a PIN ..........41 deleting/displaying ......... 42 secretary functions ........55 receiving ........... 43 security ............38 sending ............. 42 setting your telephone ......20, 38 three-party conference ......15 speaker call ..........25 time-dependent hotline ......
Overview of Functions and Codes (Alphabetical) The table below lists all available functions. If these functions have been configured (contact the service personnel), they can be called by entering a code or pressing a function key. Functions Operating Steps n qim o Accept call Directed Int.
Functions Operating Steps n rjhe w o Call forwarding Call forwarding in carrier network off n rjhf w o n rjhg w o qmhee o in malfunction on dest. Stn No. rmhee w in malfunction off Call waiting (camp-on) Int. Stn busy, wait 5 seconds Callback Store a callback...
Toggle Consultation Start three-party Consultation conference Connect parties n qmd e Control relay (Not for n rmd e HiPath 2000) qhmh o Data I/O Service three-digit ID n qmhi o Discreet Calll Int. n qmkw n rmkw...
Functions Operating Steps Door opener Conversation or after 30 seconds Int. (entrance telephone) qje o Open door Int. Consultation n qlm o Door release on Int. + Code n rlm o Door release off Int. qig o DTMF dialing/Tone dialing Consultation Ending a call Release...
Functions Operating Steps qjf w Override Stn busy Consultation n qim o Paging another Answer page Int. person (not for U.S.) Park a call Consultation m w t n rij d Retrieve a parked call n qjj o Phone Changeover on Code (lock) n rjj o...
Functions Operating Steps 9 or Speed-dialing Use speed-dialing 0... Speed-dial 000...999) or n qk o 0... 9 or 000...999) n qmf o Speed-dialing: store 0... Ext. station n qlj w Suppress caller n rlj w qhf o Telephone data service Consultation n qhj o Timed reminder Save...
Functions Operating Steps n qhde o Log on at beginning Code of shift n rhde w Log off at end of shift n rhdf w Log off work n qhdf w Log on work s qhdg w Work time on s rhdg w Work time off n qhdh w...
FCC Rules, Part 15 The Siemens optiPoint telephone has been tested and complied with the limits for a class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
FCC and Industry Canada Compliance If at any time the ownership of Siemens optiPoint telephone is transferred to someone else (whether independently or as part of a system), please supply this manual to the new owner. 1. REN The ringer equivalence number (REN) is used to determine the quality of devices which may be connected to the telephone line.
Ringer Equivalence Numbers of all the devices does not exceed 5. The REN is associated with the analog loop-start and ground-start tele- phones. It is not applicable to Siemens optiPoint telephones. Equipment Attachment Limitations The Industry Canada label identifies certified equipment.
An obligation to provide the respective characteristics shall only exist if Ref. No.: A31003-H1012-C128-12-7619 expressly agreed in the terms of contract. The trademarks used are owned by Siemens AG or their respective own- Subject to availability. Right of modification reserved. ers.