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Siemens HiPath 500 User Manual

Openstage 30 t
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Function Keys
See also: Operating Manual, User Manual
Documentation
HiPath 500, HiPath 3000, HiPath 5000
OpenStage 30 T
User Guide
Communication for the open minded
Siemens Enterprise Communications
www.siemens.com/open

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Summary of Contents for Siemens HiPath 500

  • Page 1 Documentation HiPath 500, HiPath 3000, HiPath 5000 OpenStage 30 T User Guide Communication for the open minded Siemens Enterprise Communications www.siemens.com/open...

  • Page 2: Important Information

    Never open the telephone or a key module. Should you en- counter any problems, contact the responsible service per- sonnel. Use only original Siemens accessories. The use of other ac- cessories may be hazardous and will render the warranty, extended manufacturer’s liability and the CE marking invalid.

  • Page 3: Location Of The Telephone

    Product support on the internet Information and support for our products can be found on the Internet at: http://www.siemens-enterprise.com/. Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at:...

  • Page 4: Table Of Contents

    Contents Contents Important information ......2 Trademarks ..........2 Location of the telephone .
  • Page 5 Contents Basic functions ......23 Answering a call ......... . 23 Answering a call via the handset .
  • Page 6 Transferring a call after a speaker call announcement in a group . . 59 Send trunk flash (not for HiPath 500)......60 If you cannot reach a destination.
  • Page 7 Sensors (HiPath 33x0/35x0 only)......91 Paging persons (not for U.S., not for HiPath 500) ....92...
  • Page 8 Special functions in the LAN (not for HiPath 500)......107 Leaving hunt group/group call ....... 107 Setting up "follow me"...
  • Page 9 Differing display view in a HiPath 4000 environment (not for HiPath 500) ......116 Fixing problems ......117 Responding to error messages .

  • Page 10: General Information

    • Your communications platform does not feature this function. Please contact your Siemens sales partner for information on how to upgrade. This user guide is intended to help you familiarize yourself with OpenStage and all of its functions. It contains important information on the safe and proper operation of your OpenStage phone.

  • Page 11: Intended Use

    General information Intended use The OpenStage phone was developed as a device for speech transmission and should be placed on the desk or mounted on the wall. Any other use is regarded as unauthorized. Telephone type The identification details (exact product designation and serial number) of your telephone can be found on the nameplate on the underside of the base unit.

  • Page 12: Single-Line Telephone/Multi-Line Telephone

    General information Single-line telephone/multi-line telephone Your OpenStage 30 T is a "multi-line telephone". This means that your ser- vice personnel can configure multiple lines on your phone, which is not the case with single-line phones. Each line is assigned an individual phone number which you can use to make and receive calls.

  • Page 13: Getting To Know Your Openstage Phone

    Getting to know your OpenStage phone Getting to know your OpenStage phone The following sections describe the most frequently used operating ele- ments and the displays on your OpenStage phone. The user interface of your OpenStage 30 T 1 You can make and receive calls as normal using the handset. 2 The display permits intuitive operation of the phone page 19.

  • Page 14: Openstage Key Module 15

    Getting to know your OpenStage phone Properties of your OpenStage 30 T Display type LCD, 24 x 2 characters Full-duplex speakerphone function Wall mounting OpenStage Key Module 15 The OpenStage Key Module 15 is a key module attached to the side of the phone that provides an additional 18 illuminated, programmable sensor keys.

  • Page 15: Keys

    Getting to know your OpenStage phone Keys Function keys Key Function when key is pressed End call (disconnect) page 26. Redial page 29 Button for fixed call forwarding (with red LED key) page 33. Open mailbox (with red LED key) page 20.

  • Page 16: Navigation Keys

    Getting to know your OpenStage phone Navigation keys These are used to manage most of your phone’s functions and display. Function when key is pressed < Open the idle menu page 19 or browse back in the menu. Perform action. Open the idle menu page 19 or browse forward in the menu.

  • Page 17: Programmable Function Keys

    Getting to know your OpenStage phone Programmable function keys Your OpenStage 30 T has eight illuminated keys to which you can assign functions or numbers. Increase the number of programmable function keys by connecting a key module page 14. Peter Fox Destinations? Depending on how they are programmed, you can use the keys as: •...

  • Page 18: Keypad

    Getting to know your OpenStage phone Keypad In cases where text input is possible, you can use the keypad to input text, punctuation and special characters in addition to the digits 0 to 9 and the hash and asterisk symbols. To do this, press the numerical keys repeatedly. Example: To enter the letter "h", press the number key on the keypad twice.

  • Page 19: Display

    Getting to know your OpenStage phone Display Your OpenStage 30 T comes with a black-and-white LCD display. Adjust the contrast to suit your needs page 113. Idle mode If there are no calls are being made or settings are not being adjusted, your phone is in idle mode.

  • Page 20: Mailbox

    Getting to know your OpenStage phone Mailbox Depending on the type and configuration of your communications platform (contact the relevant service personnel), messages from services, such as HiPath Xpressions are displayed in this application in addition to messages received. Messages You can send short text messages to individual internal stations or groups.

  • Page 21: Call Log

    Getting to know your OpenStage phone Call log If you are unable to accept an external or internal call, the call attempt is stored in the caller list. Answered calls can also be saved (contact your service personnel). Your telephone stores up to ten calls in chronological order. Each call is as- signed a time stamp.

  • Page 22: Program/Service Menu

    Getting to know your OpenStage phone Program/Service menu Use the menu key to reach the Program/Service menu for your com- munication system. The menu key LED remains red as long as you are in this menu. Example: Menu title Program/Service: *7= Use speed dialing? Further entries are available Menu option...

  • Page 23: Basic Functions

    Basic functions Step by Step Basic functions Please read the introductory chapter "Getting to know your OpenStage phone" page 13 care- fully before performing any of the steps de- scribed here on your phone. Answering a call Special default ring signaling is set for your telephone: •...

  • Page 24: Answering A Call Via The Loudspeaker (Speakerphone Mode)

    Basic functions Step by Step Answering a call via the loudspeaker (speakerphone mode) Suggestions for using speakerphone mode: • Tell the other party that you are using speakerphone mode. • The speakerphone works bests at a low receiving volume. • The ideal distance between the user and the tele- phone set in speakerphone mode is about 50 cm (approx.

  • Page 25: Switching To Speakerphone Mode

    Basic functions Step by Step Switching to speakerphone mode People present in the room can participate in your call. Prerequisite: You are conducting a call via the handset. Hold down the key and replace the handset. Then re- lease the key and proceed with your call. if nec.

  • Page 26: Open Listening In A Room During A Call

    Basic functions Step by Step Open listening in a room during a call People present in the room can silently monitor your call. Let the other party know that you have turned on the speaker. Prerequisite: You are conducting a call via the handset. Activating Press the key shown.

  • Page 27: Making Calls

    Basic functions Step by Step Making calls Off-hook dialing Lift the handset. internal: Enter the station number. External calls: Enter the external code and the station number. The connection is established as soon as your input is complete. On-hook dialing internal: Enter the station number.

  • Page 28: Dialing With The Headset Connected

    Basic functions Step by Step Dialing with the headset connected Prerequisite: The headset is connected. internal: Enter the station number. External calls: Enter the external code and the station number. The headset key lights up. The connection is established as soon as your input is complete.

  • Page 29: Redialing A Number

    Basic functions Step by Step Redialing a number The last ten external telephone numbers dialed are stored automatically. If this feature is configured (contact your service personnel), account codes entered are also saved page 71. You can redial them simply by pressing a key. Displaying and dialing saved station numbers Press the "Redial"...

  • Page 30: Reject Calls

    Basic functions Step by Step Reject calls You can reject calls which you do not wish to take. The call is then signaled at another definable telephone (contact your service personnel). Press the "Disconnect" key. If a call cannot be rejected, your telephone will continue to ring.

  • Page 31: Calling A Second Party (Consultation)

    Basic functions Step by Step Calling a second party (consultation) You can call a second party while a call is in progress. The first party is placed on hold. Consultation? Confirm. Call the second party. Return to the first party: Return to held call? Confirm Quit and return?

  • Page 32: Transferring A Call

    Enter the number of the party to which you want to transfer the call. Announce the call, if necessary. Replace the handset. Transfer? Select and confirm the option shown [1] „Differing display view in a HiPath 4000 environment (not for HiPath 500)“ Seite 116...

  • Page 33: Call Forwarding

    Basic functions Step by Step Call forwarding Using variable call forwarding You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system.) When call forwarding is active, a special dial tone sounds when you lift the handset.

  • Page 34: Using Call Forwarding No Reply (Cfnr)

    Basic functions Step by Step Using call forwarding no reply (CFNR) Calls that are not answered after three rings (=default, can be adjusted by service personnel) or that are re- ceived while another call is ongoing can be automatical- ly forwarded to a specified telephone. Press the key shown.

  • Page 35: Call Forwarding In The Carrier Network And Forwarding Multiple Subscriber Numbers (Msn) (Not For U.s.)

    Basic functions Step by Step Call forwarding in the carrier network and forwarding multiple subscriber numbers (MSN) (not for U.S.) If this function has been configured (contact your ser- vice personnel), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) direct- ly within the carrier network.

  • Page 36: Using Callback

    Basic functions Step by Step Using callback You can request a callback if the internal station called is busy or if nobody answers. This also applies for external calls via ISDN exchanges. This feature saves you from having to make repeated attempts to reach the user. You receive a callback •...

  • Page 37: Viewing And Deleting A Stored Callback

    Ending retrieval Exit? Select and confirm the option shown. Press the key shown. The LED goes out. Press the key shown. The LED goes out. [1] „Differing display view in a HiPath 4000 environment (not for HiPath 500)“ Seite 116...

  • Page 38: Enhanced Phone Functions

    Select and confirm until the name/number of the re- quired subscriber is displayed. Accept call? Confirm. If you know the number of the telephone that is ringing, enter it directly. [1] „Differing display view in a HiPath 4000 environment (not for HiPath 500)“ Seite 116...

  • Page 39: Using The Speakerphone

    Enhanced phone functions Step by Step Using the speakerphone A colleague addresses you directly over the speaker with a speaker call. You hear a tone before the an- nouncement. The other party’s name or station number appears on the screen. You can conduct the call with the handset or in speaker- phone mode.

  • Page 40: Answering Calls From The Entrance Telephone

    Enhanced phone functions Step by Step Answering calls from the entrance telephone and opening the door If an entrance telephone has been programmed, you can use your telephone to speak to someone at the en- trance telephone and to activate a door opener. If you have the proper authorization (contact your ser- vice personnel), you can activate the door opener, en- abling visitors to open the door themselves by entering...
  • Page 41 Enhanced phone functions Step by Step Activating the door opener Press the key shown. *89=Door opener on? Select and confirm the option shown. Dial the entrance telephone number. Enter the five-digit code. Default code = "00000". 3=change password? Select the displayed function and press the "OK" dialog key to change the code.

  • Page 42: Making Calls

    Enhanced phone functions Step by Step Making calls En-bloc sending/correcting numbers If this feature is configured (contact your service per- sonnel), a connection is not attempted immediately when a station number is entered. This means that you can correct the number if necessary. The station number is only dialed at your specific re- quest.

  • Page 43: Using The Caller List

    Removing an entry from the caller list Prerequisite: You have retrieved the caller list and the selected call is displayed. Delete? Confirm. [1] „Differing display view in a HiPath 4000 environment (not for HiPath 500)“ Seite 116...

  • Page 44: Dialing A Number From The Internal Directory

    Lift the handset. Press the key shown. The LED lights up. Directory? Confirm. if nec. If several directories have been configured (not for HiPath 500): 1=internal? Confirm. The first entry is displayed on the screen. Scroll to next or previous entry.

  • Page 45: Using The Ldap Directory (Not For Hipath 500)

    Enhanced phone functions Step by Step Using the LDAP directory (not for HiPath 500) If configured (ask your service personnel), you can search for directory data in the LDAP database and dial the number of any subscriber you find there.
  • Page 46 Enhanced phone functions Step by Step The result is displayed If only one name is found, it is displayed. Call? Confirm. If several names are found (max. 50), the first name is displayed. Scroll to next or previous entry, Scroll Next? confirm, Scroll Previous? select and confirm the option shown.

  • Page 47: Making Calls Using System Speed-Dial Numbers

    Confirm. Press the key shown. Press the required speed-dial key. If the key is already in use, the programmed phone number appears on the screen. [1] „Differing display view in a HiPath 4000 environment (not for HiPath 500)“ Seite 116...

  • Page 48: Talking To Your Colleague With A Speaker Call

    Enhanced phone functions Step by Step Change Confirm. First enter the external code and then the external sta- tion number. Save Confirm. If you make a mistake: Previous? Select and confirm the option shown. This deletes all entered digits. Next? Confirm.

  • Page 49: Talking To Your Colleague With Discreet Calling (Not For Hipath 500)

    Enhanced phone functions Step by Step Talking to your colleague with discreet calling (not for HiPath 500) If this function has been configured (ask your service personnel), you can join an ongoing call conducted by an internal user at a system telephone with display.

  • Page 50: Assigning A Station Number (Not For U.s.)

    Enhanced phone functions Step by Step Assigning a station number (not for U.S.) If this function has been configured (contact your ser- vice personnel), you can selectively assign a specific number (DID number) to your telephone before making an external call. The assigned number then appears on the called party’s display.

  • Page 51: During A Call

    Enhanced phone functions Step by Step During a call Using call waiting (second call) Callers can still reach you while you are engaged in an- other call. A signal alerts you to the waiting call. You can ignore or accept the second call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later You can block the second call or the signal tone...

  • Page 52: Preventing And Allowing Call Waiting (Automatic Camp-On)

    You can save your call partner’s station number for sub- sequent redialing from the caller list page 43. Prerequisite: You are conducting a call. Save number? Select and confirm the option shown. [1] „Differing display view in a HiPath 4000 environment (not for HiPath 500)“ Seite 116...

  • Page 53: Parking A Call

    If a parked call is not picked up, after a specific pe- riod of time the call is returned to the telephone from where it was parked (recall). [1] „Differing display view in a HiPath 4000 environment (not for HiPath 500)“ Seite 116...

  • Page 54: Holding External Calls

    Enhanced phone functions Step by Step Holding external calls If you have programmed a hold key on your phone page 63, you can put external calls on hold. Then all other stations can accept the call on the as- signed trunk. Press the "Hold"...

  • Page 55: Conducting A Conference

    Enhanced phone functions Step by Step Conducting a conference In a conference call, you can talk to as many as four oth- er parties at the same time. These may be internal or external users. You can only add parties to or remove them from a conference if you initiated the conference.
  • Page 56 Enhanced phone functions Step by Step Leaving a conference Leave conference? Select and confirm the option shown. Replace the handset, if this feature is configured (con- tact your service personnel). Ending a conference End conference? Select and confirm the option shown. Replace the handset, if this feature is configured (con- tact your service personnel).

  • Page 57: Activating Tone Dialing/Dtmf Suffix-Dialing

    Enhanced phone functions Step by Step Activating tone dialing/DTMF suffix-dialing You can transmit dual-tone multifrequency (DTMF) sig- nals to control devices such as an answering machine or automatic information system. Press the key shown. *53=DTMF dialing? Select and confirm the option shown. You can use the keys 0 through 9, ) and ( to transmit DTMF signals.

  • Page 58: Recording A Call

    Enhanced phone functions Step by Step Recording a call If configured (contact your service personnel for de- tails), you can record an active call. Prerequisite: You are on a call, the "Recording" key is configured page 63. Press the "Recording" key. The LED lights up. You and the other party hear an announcement that re- cording has started and as long as recording is still run- ning, you hear an acoustic signal approx.

  • Page 59: Transferring A Call After A Speaker Call Announcement In A Group

    Select and confirm the option shown If the connection between the two other parties is not established within 45 seconds, the call from the first part returns to you (recall). [1] „Differing display view in a HiPath 4000 environment (not for HiPath 500)“ Seite 116...

  • Page 60: Send Trunk Flash (Not For Hipath 500)

    Enhanced phone functions Step by Step Send trunk flash (not for HiPath 500) To activate ISDN-type services and features through the network carrier’s analog trunks or those of other com- munications platforms (such as "consultation hold"), you must send a signal to the trunks before dialing the ser- vice code or telephone number.

  • Page 61: If You Cannot Reach A Destination

    Enhanced phone functions Step by Step If you cannot reach a destination Call waiting (camp-on) Prerequisite: You have dialed an internal number and hear a busy signal. It is important that you reach the called party. Camp-on Wait (approx. 5 seconds) until "Camp-on" appears on the display and the busy tone is followed by the ring tone.

  • Page 62: Using Night Answer

    Enhanced phone functions Step by Step Using night answer When night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by ser- vice personnel ( standard night answer service) or by you ( temporary night answer service).

  • Page 63: Programming The Function Keys

    Programming the function keys Step by Step Programming the function keys You can program frequently used functions, station numbers or procedures onto the function keys on your OpenStage 30 T or key module. Configuring function keys See also page 17. A list of all available functions is displayed, see the overview page 64.

  • Page 64: Overview Of Functions

    Programming the function keys Step by Step Overview of functions The functions are split into the following menus: • Destinations • Feature Settings • PIN and Authorization • Calls More features • The available functions depend on your configu- ration. If a function is missing, contact your ser- vice personnel.
  • Page 65 Phone, Override, Park a call, Pickup - directed, Pickup - group, Account code, Show call charges, Page (not for HiPath 500), Answer page, Timed re- minder, Open door, DTMF dialing, Recall-key, Room monitor, Hold key, Consult internal, Consultation, As- sociated dial, Associated serv., Tel.

  • Page 66: Programming A Procedure Key

    Programming the function keys Step by Step Programming a procedure key Numbers and functions which require further input, i.e. which contain several operating steps, can be saved on a key on your telephone. The relevant service personnel must be granted appropriate authorization. For example the function "Associated dialing"...

  • Page 67: Configuring Repdial Keys

    Programming the function keys Step by Step Select the saved procedure by pressing the key. Procedures with activatable/deactivatable func- tions are activated with one press of the button and deactivated with the next. You can press the procedure key during a call to automatically send the saved digits as DTMF sig- nals page 57.

  • Page 68: Deleting Function Key Programming

    Programming the function keys Step by Step You dial the saved number by pressing the key page 28. You can also save a number during a call. Deleting function key programming Open the Program/Service menu page 22. *91=Key assignment Select and confirm the option shown. Press the key shown.

  • Page 69: Displaying And Assigning Call Charges

    After five seconds, the accumulated connection charge (total) is displayed. Press the key shown. *65=Show call charges? Select and confirm the option shown [1] „Differing display view in a HiPath 4000 environment (not for HiPath 500)“ Seite 116...

  • Page 70: Displaying Call Charges For Another Telephone (Not For U.s.)

    Displaying and assigning call charges Step by Step Displaying call charges for another telephone (not for U.S.) If configured (contact your service personnel), you can also display and print out information on chargeable calls for other phones (such as a pay phone). Prerequisite: You have programmed the function "Show call charges"...

  • Page 71: Dialing With Call Charge Assignment

    Displaying and assigning call charges Step by Step Dialing with call charge assignment You can assign external calls to certain projects. Prerequisite: Your service personnel have defined ac- count codes for you. Press the key shown. *60=Account code? Select and confirm the option shown. Enter the account code.

  • Page 72: Privacy/Security

    When you lift the handset, you will hear a special tone (continuous buzzing) reminding you that "Do not disturb" is activated. Authorized internal callers automatically override the DND feature after five seconds. [1] „Differing display view in a HiPath 4000 environment (not for HiPath 500)“ Seite 116...

  • Page 73: Caller Id Suppression

    Your service personnel can activate/deactivate caller ID suppression for all phones. Silent Monitoring/Secret busy override (not for HiPath 500) When configured (ask responsible service personnel), you can join in an on-going call conducted by an internal user and monitor silently and unnoticed.

  • Page 74: Monitoring A Room

    Privacy/security Step by Step Monitoring a room You can use a phone to monitor a room. This function must be enabled on the monitoring phone. When you call this phone, you can immediately hear what is happening in that room. Activating the telephone to be monitored Press the key shown.

  • Page 75: Locking The Telephone To Prevent Unauthorized Use

    Privacy/security Step by Step Locking the telephone to prevent unauthorized use You can prevent certain unauthorized functions being enabled on your phone during your absence. For exam- ple dialing external numbers and access to your mailbox can be prohibited. Ask your service personnel which functions are locked.

  • Page 76: Locking Another Telephone To Prevent Unauthorized Use

    Privacy/security Step by Step Locking another telephone to prevent unauthorized use If configured (contact your service personnel), you can lock and unlock other telephones to prevent unautho- rized access. If a phone user locks his or her phone and forgets the personal lock code, you can use this function to unlock the phone.

  • Page 77: More Functions/Services

    More functions/services Step by Step More functions/services Appointments function You can configure your phone to call you to remind you about appointments page 78. You must save the required call times. You can enter a single appointment that will take place in the next twen- ty-four hours or you can enter a daily recurring appoint- ment.

  • Page 78: Using Timed Reminders

    More functions/services Step by Step Using timed reminders Prerequisite: You have saved a reminder page 77. The saved time arrives. Reminder at 1200 The phone rings. The appointment time is displayed. Press key twice. Lift the handset and replace it again. If you do not answer the timed reminder, it is re- peated five times and then deleted.

  • Page 79: Sending A Message

    More functions/services Step by Step Sending a message You can send short text messages to individual stations or groups of stations with system telephones. Creating and sending a message Open the idle menu page 19. Send message? Select and confirm the option shown. Enter the internal station number of the recipient or group.

  • Page 80: Viewing And Editing Incoming Messages

    More functions/services Step by Step Viewing and editing incoming messages Pay attention to the notes on page 20. The LED lights up. Press the key shown. View messages? Confirm. The sender’s caller ID appears on the display. Message sent? Confirm. The text message appears on the display.

  • Page 81: Leaving An Advisory Message

    More functions/services Step by Step Leaving an advisory message You can leave messages/advisory messages on your phone’s display for internal callers that wish to contact you in your absence. When you receive a call, the message appears on the caller’s display. Open the idle menu page 19.

  • Page 82: Displaying The Number Of Waiting Calls/Overload Display

    If the other user has not set a PIN, he or she is prompt- ed to do so on his or her phone. Dial the external number. This state is canceled as soon as the call is ended. [1] „Differing display view in a HiPath 4000 environment (not for HiPath 500)“ Seite 116...

  • Page 83: Fax Details And Message On Answering Machine

    More functions/services Step by Step Fax details and message on answering machine If a fax or answering machine is connected to your sys- tem and you have assigned the "Fax details" function to a programmable key page 63, the key lights up when a fax or a message has been received.

  • Page 84: Changing A Number (After Exchanging/Moving/Relocating A Phone)

    More functions/services Step by Step Changing a number (after exchanging/ moving/relocating a phone) When configured (consult your service personnel), you can move your number to any other phone. Your phone to date is then assigned the old number of your new phone; the number including phone settings (e.

  • Page 85: Resetting Services And Functions (System-Wide Cancellation For A Telephone)

    Do not disturb on • Ringer cutoff on • Received messages: • View callbacks Press the key shown. #0=Reset services? Select and confirm the option shown [1] „Differing display view in a HiPath 4000 environment (not for HiPath 500)“ Seite 116...

  • Page 86: Activating Functions For Another Telephone

    More functions/services Step by Step Activating functions for another telephone If configured (contact your service personnel), you can activate and deactivate the following functions for other phones (associated service): • Do not disturb, code: 97/#97 page 72 • Call forwarding, code 13/#1 page 33 •...

  • Page 87: Using System Functions From Outside Disa (Direct Inward System Access)

    More functions/services Step by Step Using system functions from outside DISA (direct inward system access) If configured (contact your service personnel), you can use an external phone like an internal station to set up an outgoing external connection via the system. You can also activate or deactivate the following system functions: •...

  • Page 88: Using Functions In Isdn Via Code Dialing (Keypad Dialing)

    Contact your network provider to find out which ISDN functions can be code-operated in your country. Siemens Enterprise Communications GmbH & Co. KG shall not be liable for damages/ costs which may be incurred by fraudulent activ- ities or remote operation (such as toll fraud).

  • Page 89: Controlling Connected Computers/Programs/Telephone Data Service

    More functions/services Step by Step Controlling connected computers/ programs/telephone data service If this function has been configured (contact your ser- vice personnel), you can control connected computers or programs running on them, such as hotel services or information systems, from your telephone. Prerequisite: You have set up a connection.

  • Page 90: Communicating With Pc Applications Over A Csta Interface

    More functions/services Step by Step Communicating with PC applications over a CSTA interface If configured (contact your service personnel), you can use your phone to communicate with PC applications (CSTA = Computer Supported Telecommunications Ap- plications). You send information to the application and receive information from the application, for example, via your phone display.

  • Page 91: Controlling Relays (Only For Hipath 3000)

    More functions/services Step by Step Controlling relays (only for HiPath 3000) If this function has been configured (contact your ser- vice personnel), you can use up to four relays to enable/ disable different devices (such as a door opener). Depending on how you program the relays, you can ac- tivate and deactivate them manually them or configure them to activate and deactivate automatically (after tim- eout).

  • Page 92: Paging Persons (Not For U.s., Not For Hipath 500)

    More functions/services Step by Step Paging persons (not for U.S., not for HiPath 500) If radio paging equipment (PSE) is connected to your system (contact your service personnel), you can locate people via their pocket receivers. Pocket receivers signal a call request to the person you want to page.

  • Page 93: Making Calls In The Team/Executive

    Making calls in the team/executive/secretary configuration Step by Step Making calls in the team/ executive/secretary configuration If configured (consult your service personnel), you be- long to a team of subscribers with multiple lines (multi- line page 12). Your phone features trunk keys (MULAP keys) page 94.

  • Page 94: Line Seizure

    Making calls in the team/executive/secretary configuration Step by Step Line seizure Line seizure must be configured (consult your service personnel). If automatic line seizure is configured, a trunk is automatically assigned when you lift the hand- set or press the trunk key. Trunk keys The programmable keys on multi-line phones function as line keys.

  • Page 95: Answering Calls With The Trunk Keys

    Making calls in the team/executive/secretary configuration Step by Step Answering calls with the trunk keys Prerequisite: Your telephone rings or the trunk key flashes quickly. if nec. Press the trunk key that is flashing quickly. (not necessary if "Prime Line" is active). Lift the handset.

  • Page 96: Making Calls On Multiple Lines Alternately

    Making calls in the team/executive/secretary configuration Step by Step Making calls on multiple lines alternately Prerequisite: You are conducting a call via one of your group’s trunks. Another trunk key is flashing. Press the flashing trunk key. The first call party is on hold on the other trunk.

  • Page 97: Direct Station Selection Key

    Making calls in the team/executive/secretary configuration Step by Step Direct station selection key Each team member has a direct station selection key for every other team member. This means that each team member can be reached di- rectly by other team members at the touch of a button. Understanding LED messages from DSS keys LED on the DSS key is off - the team member is not en- gaged in a phone call.

  • Page 98: Transferring A Call In Progress

    Making calls in the team/executive/secretary configuration Step by Step Transferring a call in progress Press the DSS key and announce the call if necessary. Replace the handset. Press the key shown. Accepting a call for another team member Press the flashing DSS key or trunk key. Lift the handset.

  • Page 99: Forwarding Calls On Trunks

    Making calls in the team/executive/secretary configuration Step by Step Forwarding calls on trunks You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system). Activating call forwarding for one trunk activates the function for all trunk keys assigned to this trunk in your group.
  • Page 100 Making calls in the team/executive/secretary configuration Step by Step Deactivating call forwarding Open the Program/Service menu page 22. Forward Line: Off Select and confirm the option shown. Press the required line key. Enter the required trunk number. If available, press the "CFW MULAP" key. If you have activated call forwarding for a trunk, a special dial tone sounds when the line is seized.

  • Page 101: Transferring Calls Directly To The Executive Phone

    Making calls in the team/executive/secretary configuration Step by Step Transferring calls directly to the executive phone Normally, all calls for the executive are audibly signaled only by the secretary phone. You can set audible signaling so calls are signaled only by the executive phone or by a second phone assigned to it.

  • Page 102: Using Team Functions

    You belong to multiple groups Open the idle menu page 19. Leave group? Select and confirm the option shown Join group? select and confirm the option shown. [1] „Differing display view in a HiPath 4000 environment (not for HiPath 500)“ Seite 116...
  • Page 103 If you have activated the audible tone for another group/trunk or deactivated the audible tone for all groups/trunks you belong to, you will hear a special dial tone when you lift the handset. [1] „Differing display view in a HiPath 4000 environment (not for HiPath 500)“ Seite 116...

  • Page 104: Accepting A Call For Another Member Of Your Team

    Using team functions Step by Step Accepting a call for another member of your team You can use your own telephone to accept calls for oth- er telephones in your team, even while on a call (call pickup groups; contact your service personnel). Prerequisite: Your telephone rings briefly.

  • Page 105: Uniform Call Distribution (Ucd)

    Using team functions Step by Step Uniform Call Distribution (UCD) If configured (consult your service personnel), you may belong to a group of stations (agents), to which calls are distributed. An incoming call is always assigned to the agent idle the longest.
  • Page 106 Using team functions Step by Step Requesting and activating a work time You can request/activate work time to ensure you have enough time to wrap up the last call. Your phone is ex- cluded from call distribution for a set period or until you log back on.

  • Page 107: Special Functions In The Lan

    Special functions in the LAN (not for HiPath 500) Step by Step Special functions in the LAN (not for HiPath 500) If your telephone is operating in a HiPath 5000 environ- ment, multiple HiPath 3000 systems are interconnect- ed via a LAN (Local Area Network, e. g. proprietary PC network).

  • Page 108: Setting Up "Follow Me" Call Forwarding

    Special functions in the LAN (not for HiPath 500) Step by Step Setting up "follow me" call forwarding You can activate/deactivate call forwarding HiPath 5000 for your phone from other phones in the page 33 en- vironment. Open the idle menu page 19.

  • Page 109: Using Night Answer

    Special functions in the LAN (not for HiPath 500) Step by Step Using night answer If authorized (contact your service personnel), you can define telephones in other HiPath 3000 communica- tions platforms as the night answer page 62. Open the idle menu page 19.

  • Page 110: Ringing Group

    Special functions in the LAN (not for HiPath 500) Step by Step Ringing group You can have calls for your telephone signaled audibly at external telephones or at telephones in other HiPath 3000 communications platforms page 104. Saving, displaying, and deleting telephones for the ringing group Press the key shown.

  • Page 111: Controlling Relays (Only For Hipath 3000)

    Special functions in the LAN (not for HiPath 500) Step by Step Controlling relays (only for HiPath 3000) If this feature is configured (contact your service person- nel), you can also control relays page 91 in other HiPath 3000 communications platforms.

  • Page 112: Opening Door

    Special functions in the LAN (not for HiPath 500) Step by Step Opening door If this feature is configured (contact your service per- sonnel), you can also activate the door opener page 40 in other HiPath 3000 communications platforms. Open the idle menu page 19.

  • Page 113: Individual Phone Configuration

    Individual phone configuration Step by Step Individual phone configuration Setting contrast Press one of the keys shown in idle mode page 19. Display contrast? Select and confirm the option shown. Modify the setting. Keep pressing the key until the de- sired contrast is set.

  • Page 114: Adjusting The Attention Ring Volume

    Individual phone configuration Step by Step Adjusting the attention ring volume If you are part of a team with trunk keys, other calls can be signaled acoustically in the team during a call. You will hear the attention ring. Press one of the keys shown in idle mode page 19.

  • Page 115: Testing The Phone

    Testing the phone Step by Step Testing the phone Testing functionality You can test your phone’s functionality. Prerequisite: The phone is in idle mode. Press the key shown. More features? Select and confirm the option shown. *940=Phone test? Select and confirm the option shown. If everything is functioning correctly: •...

  • Page 116: Differing Display View In A Hipath 4000 Environment

    Differing display view in a HiPath 4000 environment (not for HiPath 500) Step by Step Differing display view in a HiPath 4000 environment (not for HiPath 500) Depending on the system configuration, some func- tions may not always be offered in the display as de- scribed in this document.

  • Page 117: Fixing Problems

    Fixing problems Step by Step Fixing problems Responding to error messages Invalid entry Possible causes: Station number is incorrect. Possible reactions: Enter correct station number. Not authorized Possible causes: Locked function selected. Possible reactions: Apply to service personnel for authorization for relevant function.

  • Page 118: Troubleshooting

    Fixing problems Step by Step Troubleshooting Pressed key does not respond: Check if the key is stuck. Telephone does not ring: Check whether the "Do not disturb" function is activated on your telephone ( page 72). If so, deactivate it. You cannot dial an external number: Check whether your telephone is locked.

  • Page 119: Labeling Keys

    • With a computer via the Internet: You can find the "online labeling tool" together with the user interface at http://wiki.siemens-enterprise.com/index.php/Key_Labelling_Tool • Select the appropriate key labeling tool in your language. You can use the tool online via the browser or you can download it for local use.

  • Page 120: Index

    Index Index ......71 Call charge assignment Call charges ......69 for another telephone ........69 for your telephone ..........69 Call duration ......40 Activating door opener ........... 33 Call forwarding ........81 Advisory message ..........35 MSN in CO ............
  • Page 121 Index Functions activating/deactivating for another tele- ..........83 Details, fax ............86 phone Dialing ......63 programming on a key ............42 en-bloc ........... 85 resetting ........43 from the caller list ......87 using from the outside ........47 with speed dialing .........
  • Page 122 Index .......... 107 ..........26 LAN telephony Open listening ......45 ........... 40 LDAP telephone database Opening a door ....81 ..........40 Leaving an advisory message with a code OpenStage 30T ..........94 trunk keys speakerphone mode function ............. 24 LED display notes ....
  • Page 123 Index Speed-dialing ............47 dialing ....92 Radio paging equipment (PSE) ....47 saving station speed-dialing ............59 Recall ..........47 suffix-dialing ........113 Receiving volume ............. 47 system ............ 58 Recording Station number ........29 Redialing a number ..........50 assigning ........
  • Page 124 Index ............105 ........21 Unanswered calls ..........10 User support ......33 Variable call forwarding Volume ............15 keys ............. 28 ..........82 Waiting calls ..........106 Work time...

  • Page 125: Hipath 3000 Service Menu

    HiPath 3000 Service Menu HiPath 3000 Service Menu If you click on one of the blue options, you switch to the chapter with the corresponding description or the relevant option in the menu. Please note that not all of the listed options and other options on your HiPath 3000 system may not be enabled.
  • Page 126 HiPath 3000 Service Menu Features Reset #0=Reset services DTMF dialing: *53=DTMF dialing *51=Trunk flash No exts in group Internal No: Internal No: Jim Knopf Saved Add another ext Add ext to group Add ext to group Save entry Display/Clear *81=Ringing group on Previous MSN no.: *41=Temporary MSN...
  • Page 127 HiPath 3000 Service Menu Lock telephone Do not disturb Absence text Silent ringing Forwarding - trunk Send message Message to: Text? for: 16: 0=Please callback 1=Someone is waiting 2=Appointment 3=Urgent call 4=Do not disturb 5=FAX waiting 6=Gespr.wunsch 7=Please come see me 8=Please make copies 9=Ready to depart Store incomplete feat...
  • Page 128 HiPath 3000 Service Menu Pickup - directed Pickup - group Headset Account code Show call charges View call charges Timed reminder Remind at (HHMM): Remind at (HHMM):1230 One time only Daily Previous Microphone On/Off DTMF dialing Trunk flash Fax details Msg.
  • Page 129 HiPath 3000 Service Menu Abb. dial no: *0:- *0:e.g. 12345 Next Next entry Save entry *92=Change Speed Dial Change entry Back Delete Dial Pause Lock code:***** New Lock code:***** Re-enter code:***** Lock code saved *93=Change PIN UCD: Processed by: e.g. 16 *401=Log on #401=Log off #401=Not available...
  • Page 130 HiPath 3000 Service Menu Destinations Call forwarding all to: all to: e.g. 12345 Saved Ext. to: Ext. to: e.g. 12345 Int. to: Int. to: e.g. 12345 *1=Forwarding on 1=all calls 1=all calls Save entry Previous 2=external calls only 2=external calls only 3=internal calls only 3=internal calls only Forwarding off...
  • Page 131 HiPath 3000 Service Menu #97=DND off Text: Out to lunch 0=Will return at: Save entry *69=Absence text on 1=On vacation until: Previous 2=I am out until: 3=Out all day 4=Out to lunch 5=Not available 6=Home phone: 7=Contact 8=Avail at: 9=Am in room: Enter message text Silent ringing on Silent ringing...
  • Page 132 HiPath 3000 Service Menu Previous Message to: XXXX Text_Text_Text #68=View sent message Text Time/date sent at:hh:mm today delete delete delete Next Next Next Previous Previous #58=View callbacks? HF answerback on *96=HF answerback on HF answerback off #96=HF answerback off Call ID suppressed *86=Suppress call ID Call ID restored #86=Restore caller ID...
  • Page 133 HiPath 3000 Service Menu *55=Call waiting? *57=Pickup - group? *0=Ret. to held call? *2=Toggle/Connect Mute on Mute off *52=Mute on Mute on Mute off #52=Mute off Select language German *48= Select language US English French English Spanish Italian Dutch Portuguese Finnish Czech Danish...
  • Page 134 HiPath 3000 Service Menu Greek Slovenian Croatian Estonian lettisch Lithuanian Chinese Slovak Further languages Catalan German(2) English(2) Romanian Bulgarian Macedonian Serbian-Cyrillic Serbian-Latin Further languages Number 19 *940=Phone test "Test process" CFSS to: CFSS to: 12345 *9411=CFSS on Save entry Previous CFSS to: 12345 delete...
  • Page 135 Hofmannstr. 51 80200 München Deutschland Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Reference No: A31003-S2000-U143-3-7619 The information provided in this document contains merely general descriptions or char- acteristics of performance which in case of...

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