Ending Mobile Link; Configuring Access To The Xt Series By Service Personnel; Enhanced Access Security Gateway - Avaya XT Series Deployment Manual

4. Adjust the volume on the Avaya Workplace Client client and run the test again.
Related links
Troubleshooting the Avaya Room System XT Series

Ending Mobile Link

Condition
There are a number of limitations when you are ending Mobile Link and restoring audio and video
back to the Avaya Workplace Client client.
• The XT Series is not disconnected from the meeting. You must disconnect it manually, using
the remote control or the Avaya Workplace Client client moderator feature.
• The audio microphone and speakers remain muted. You must manually reactivate them.
Note:
On Avaya Workplace Client client, do not close the Mobile Link menu while the Mac is
searching for XT Series endpoints.
Related links
Troubleshooting the Avaya Room System XT Series

Configuring Access to the XT Series by Service Personnel

Avaya has developed a method for their service personnel to securely access the XT Series.
Using this method, service personnel can identify any issues with the XT Series either remotely or
from an onsite location. XT Series and other Avaya products now support Enhanced Access
Security Gateway (EASG). Check the which support tools are enabled by your product.
Related links
Troubleshooting the Avaya Room System XT Series

Enhanced Access Security Gateway

Enabling EASG on page 286
Accessing XT Series Remotely
Accessing XT Series Onsite
Enhanced Access Security Gateway
®
Avaya Aura applications support Enhanced Access Security Gateway (EASG). EASG is a PKI-
based challenge-response authentication and authorization solution. Avaya uses EASG to
securely access customer systems and provide support and to troubleshoot.
August 2020
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Deployment Guide for Avaya XT Series
Comments on this document? infodev@avaya.com
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Ending Mobile Link
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